South Coast Music Online store

Excellent – Had my old Yamaha c40 classical guitar serviced fitted with new strings cleaned frets restained neck and reset action was so surprised it looked and sounded like a different guitar thanks John and Rick

One of Australia's best online music stores – South Coast Music is one of the few music stores that carries stocks of unusual items like Turkish style darbukas and acoustic bass guitar gig bags. My gig bag arrived today, ahead of schedule. Unfortunately it seems that South Coast Music no longer allows customers the amazing experience of browsing through its Aladdin's cave of floor-to-ceiling shelves packed with all sorts of musical instruments and accessories.

Unfortunate customer service from this business – Unfortunately this business is less than receptive to customer complaints/feedback & only seeks to prove a point. We all know there is no right or wrong in music, just compromise to achieve a desirable outcome. A know it all attitude which falls just short of labelling the customer stupid is less than perfect. Shame to have to post a negative review for an $18 string set, but you've earned it folks.

No follow up – I ordered an item which didn't turn up within the expected time frame for delivery. I phoned and spoke to a woman who complained constantly about her slow computer, orders normally updating automatically, but not this time, etc. She promised to call me back and email also me a reply 'very shortly, implying the same afternoon. I heard nothing for… Read more

three more days so I rang back again. All sorts of excuses over the phone about slow computers, orders normally updating automatically, but not this time. I almost fell asleep while the same nonsense flowed. Surely that sort of poor service discourages customer loyalty. I will certainly look elsewhere next time I'm tempted to order from South Coast Music.

DON'T BUY from this store EVER – Ordered a guitar online, they promise you 1 week delivery as it says in my order invoice "Asap please" but it took 1 month waiting still no item delivered. You call them for help but customer service is worst than POR, they will just be waffling around at you and don't even bother to refund your money even if you didn't receive any item. It will… Read more

take ages for them to get their crap together to investigate and track where the item is. What most disappointing is the VERY RUDE manager named [name removed] whatever. Waste of time and very inconvenient to deal with these people. Beware guys! Look at the reviews, no wonder there is another worst review just 5hrs ago

First Class Service, – Quality Instrument and fast delivery, Very impressed with S C Music's effort and help in finding the perfect instrument for me. Will certainly shop here again, and I'm from Ballarat, Highly recommend this Ibanez Teardrop Electric Mandolin quality instrument for beginners and professionals. well done !

My go to for all gear – Every part of the service was top-notch. Even through the lockdown. Perfect for music professionals seeking difficult to find top-shelf audio equipment. Great after sales service. Extreme safe packaging abilities

Very poor post purchase customer service – Bought new cornet and accessories in last 14 days. Issues with cornet. Wanted to upgrade and pay extra or get new cornet. Spoke to owner. He said he would call back. Did not. Called another day. Left message again, no return contact. Poor form!

Awesome customer service – Bought an acoustic guitar online recently from SCM. There were some issues with the AusPost and the tracking information was not showing anything even after a few days. Kylie helped during my several calls to confirm and assure me that it was actually being picked up by AusPost and should be on the way. Even though she was very busy at those… Read more

times, she responded to my queries calmly and professionally. True enough after some delays due to the heavy volume experienced by AusPost I took delivery of my item. Thanks Kylie and keep it up.

Great Service!! – Right from the start it was a pleasure to do business with Tariq, and it seemed nothing was too much trouble for him. all emails were handled professionally. I highly recommend this store.

Melodica magic! – Great communication and the melodica is much better quality than I thought it would be for the price. I ordered and received this within a week and as it was for a birthday gift, being within NSW, this made for a stressfree purchase.

Incompetent dishonest and rude – Ordered an item from.their online store that was meant to arrive in a week It didnt.no tracking number provided either. It obviously wasnt sent and i could have gotten past that but the attitude on the bloke was rude. When i sent message after 8 days-it takes 3 days for post to get to me from where the store is and i know this because my father… Read more

lives there-well suddenly he needs to send one out again as he is having issues with despatch. This time there is a tracking number. I asked where the other tracking number was. He replied saying if i dont want them (both what a joke he hadn't even sent one at this stage) that i could just refuse delivery and have them sent back to the post office. I was thinking -as a customer that has now waited almost 2 weeks-that they may send me what i paid for by express post. But no. I have another week to wait and then he tries to blame the bush fires. Mate my dad lives there. He just sent my kid a birthday card and then a parcel in the same mail service and they arrived in 3 days. I am very angry and apart from the inconvenience this has cost me money as a teacher and cost me 2 gigs at this stage. Never again. Lies,rudeness and using the bushfires as a scapegoat for his own lack of professionalism was the last straw. Dont bother buying online because who ever runs that show has zero idea and couldn't care less.

Awesome service – Purchased a Drum for my son online. Awesome service. Thank you Kylie for your amazing customer service.They do and act as promised. Excellent. Highly recommend it. They look after the customer so well.

Great to Deal With – Purchased a Kala BanjoUkelele over the phone for a reasonable price. The instrument arrived earlier than expected and was set up to go out of the box. Despite being very busy I found the South Coast Music Team to be a pleasure to deal with. Will use them again in the future.

Two tone Epiphone and tariq – Ordered the two tone green Epiphone guitar Tariq a valued team member looked after me I’m a repeat customer and a happy one thankyou tariq all the best Shane green

Don't buy from these guys! – This store is an absolute stitch up wouldn't let me return a faulty edrum kit. They responded to emails up until I asked to return the faulty product. Now I have been stuck with this drum kit that has a non responsive hihat and as a result has been sitting in its box for 2 years now... Thanks guys for the service I really wanted to spend $600 on a product that is terrible!!

so reliable and professional – they always respond to my enquiries, they always been helpful, and when i brought an item in there online store , if it gets lost by dispatch teams or couriers they go all out of there way to send me another and make sure i get it ok, they looked after me well they are a credit to all Show reply

SX Telecaster – Today I received my SX Telecaster from SCM and must say I am impressed. Firstly I placed my order on a Friday and the guitar arrived the following Wednesday, not counting the weekend that was less than three days from NSW to country Victoria. Secondly the guitar was playable straight out of the box and sounds fabulous, I have other much more… Read more

expensive guitars that needed a lot of setup work before they could be played.

If you are in the market for an inexpensive but high qualty guitar and great customer service I would strongly endorse both South Coast Music and SX guitars.