Spanline Home Additions

Have just had an alfresco extension done by spanline and would happily recommend them for their workmanship,Matt has done an excellent job and his attention to detail was great to see. Definitely get the team in to discuss any extension plans you have.

We recently had a Spanline pergola installed to our home in Lithgow NSW from the start to the end the service was excellent the two gentlemen who installed the pergola did a fantastic job and nothing was a problem and answered any questions that I had job well done Spanline Bathurst & Orange

I want to Thank Spanline Coffs Harbour for a great job replacing our verandah roof . Jason Wear you are the kindest and most generous man . Spanline Coffs Harbour truly made this process of replacing our verandah roof easy . I would certainly recommend Spanline Coffs Harbour . Their pricing was below any other quotes, having business professionalism beyond reproach . Many Thanks to Jason and the Team regards Anne and Sarah Clark Show reply

Old cottage transformed – Spanline did a glass room renovation plus two rooms onto an existing cottage and absolutely transformed the space. All workmanship was excellent. Finished rooms are bright and breezy and look amazing.Design is contempory but suits style of cottage.

Glass Enclosure Mid Coast – I recently had a glass enclosure installed by Spanline Mid Coast, and I couldn’t be happier with the results! The design allows me to enjoy the sunshine while being comfortably sheltered. It’s become a favourite spot to relax and enjoy the outdoors from the comfort of my home. The builders did an exceptional job. They were not only respectful but… Read more

also incredibly tidy throughout the entire process. They made sure to keep the area clean, which I greatly appreciated. The whole experience was smooth and professional, and the end result is simply beautiful. I highly recommend Matt & the Mid Coast team for their excellent service from start to finish.

Expert service with genuine care! – We used Spanline Mid Coast for a new outdoor awning. The experience with Matt and his team was absolutely faultless. From the first communication to the last, it was done with integrity, expertise and excellence. And the finished product exceeded our expectations on many levels! Highly recommend!! Show reply

Great Job – The team did a fantastic job with my new outdoor living area. It opens to a whole new living space. Love the sloping roof and the high ceiling. Thanks to the professional service highly committed from start to finish. Tony and Sebastian Commisso, you have an amazing team thanks to Ian who took care in designing the outdoor living space. Shout out to Scott and Stefan for delivering the best service, well done! Highly recommended. Show reply

Extremely overprices – We received 4 quotes on a patio extension off our backyard. 3 out of the 4 were around $11,000 - $11,500.00 mark but Spanline came out and quotes $18,000.00 - i spoke to [Name Removed] on the phone just to give her the feedback that Spanline wasnt being very competitive, i dont think it really fazed her too much, her response was 'this is why i… Read more

like to talk to both people at home, i didnt even realise you were home'. (i was inside working and looking after my 3 month old) regardless if i was there or not i read the quote and it was $7000 more expensive. They werent going to budge on price either, overall i think they arent very competitive and can get good quality elsewhere.

White ants invaded sunroom – Probably over a decade ago Spanline built a sunroom on to our house. My father who is no longer alive urged the builders to not allow any places for white ants to enter. When finished, the builders left about an inch gap between the existing brick wall of the house and the wall of the sunroom. Early one morning and some weeks after completion of… Read more

the project, a Spanline builder turns up and fills in the remaining gap with silicon, spanning several vertical metres. My father repeated that he did not want them to leave anywhere that white ants might enter. The builder assured him that white ants will not eat silicon. Famous last words! Fast forward to today and the white ants have utilized the silicon space to infiltrate the ceiling of the house and they have also entered the door frame of the sunroom and are threatening to enter the kitchen. As for termites not eating silicon, quite the contrary. They love the stuff and in fact ate their way through the centre of the silicon in order to get to the ceiling. A termite inspector walked around and told me the entre sunroom is a sitting duck, as numerous access points had been left for white ants to invade. A second big problem is the structure leaked, mainly around the guttering, but also seeps in under the aluminium walls at their base, even though the cement base is elevated above ground level.

Spanline Wagga/ Canberra -Very unhappy! – Signed Spanline contract above market price as no local builders were available at time. Was informed that delay would be 6 mths this ended up being 9 mths! Job described by Spanline representative as "easy, 2 days max!" This turned into nearly 3 weeks with gaps in between! A number of issues were identified with finished item requiring repair or… Read more

replacement. Spanline senior management aggressive and inflexible Site manager rectified issues that should not have occurred Advice- Ensure ALL contract and attachments thoroughly read prior to end of cooling off period. Another project was completed by local builder, cheaper, in time and build quality far exceeded that of Spanline.

Beware! – We were told that all around doorway would be completed! It cost an extra 150 to complete! Threatened us with extra costs and interest f we didn't pay it. Finishing was poor and had yo get our painter to complete the finishings bit told by Spanline that we got everything we were entitled to. I now agree as we were silly enough to give them the… Read more

contract! Make sure you get everything and I mean everything in writing because if not they will weasel out!

Given a real run around – Engaged Spanline for small room addition and paid $8K deposit after their Sales Rep advised he was "excited by the project" and all would be good. This company states they will organise all areas from design and getting DA approvals thru Council. No prob's! We then experienced the most frustrating time; their DA drawings for application were… Read more

slow to complete. The first application was rejected (we weren't told) and new one had to be submitted. Months passed and we complained several times by phone and email to the Franchise Owner of Spanline and their sales rep about not returning calls / replies to emails as to progress of the project. We then contacted local Council DA approval person who advised they also had similar problems in receiving responses from Spanline. The excuse given to the Council person by Spanline was that there had been 'staff changes.'

More months passed before Council approved the DA and it was sent to Spanline thru the regulatory govt portal. We contacted the Franchise Owner who claimed they had had had no advice NOR phone contact from Council (so why did Council officer mention the staff problems at Spanline?). The Franchise Owner also claimed he checked the government DA Approval portal each week. We then contacted Council again and learned that Spanline had been advised about 10 days previously. Back to Spanline again and their Admin Officer sent an email excuse that the approval "might have gone into their spam mail."

Subsequent contact with the Spanline Franchise Owner resulted in him telling us he didn't really want to do it as he wouldn't make enough money.... (What!!). When queried about the enthusiasm of his Sales Rep, he said he would not have taken the job on if he had seen it first. He also said the enthusiasm expressed by the Rep would have been because of the commission he received. So much for the reliability and integrity of this company.

We did not progress any further with the job. We had no faith in Spanline.

We were given a partial refund of our deposit but have lost some thousands of dollars. The refund did not include the Sales Rep fee; we were charged for it despite criticism of the Sales Rep by the Franchise owner! We expected that we would not be responsible for giving us false expectations.

We later lodged a complaint with the Customer Liaison person at Spanline Head Office; sympathies were expressed and we were told our complaint would be referred to a higher level. Interestingly, this person said that the company had little control over its franchisees and there was probably not a lot could be done. Unsurprisingly, No response was given by head office.

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