Spatz

Paid $10 for small cushion insert and the insert cushion came to small for the cushion cover as well as it looked used and all clumps, would not use that for my great grandchild so we got our own cushion insert and replaced the garbage that we paid for from Spatz.

I ordered three personalised dinner sets and one santa plate. The plates are disappointing in that the photo of them on the website is much brighter than the plates and mugs I received. The dinner sets appear faded and dull. I havent complained to the owner as there is no point. When i enquired as to progress after the 16 days i was given a cut… Read more

and paste answer at 1.30am so obviously he didn't check the progress. The next morning I asked him to check the actual progress and he said it was in stage 3 of 6. Next thing you know, a matter of hours later, I receive a email saying its completed and on its way.

When I received the dinner sets i was surprised at how poorly they were wrapped. Just in a spatz bag which two out of the three were torn, No bubble wrap and no box. Its amazing that the items werent smashed.

He seems to have a problem with following up on enquiries and his customer service judging by other peoples experience is very poor.

I have no idea how on his website he has such a high rating.

I wouldn't buy from this company again. I could put up with his nonsense replies but not the standard of the actual product.

Excellent customer service, excellent quality product – I have now placed 2 orders and both have been exactly what I wanted. My daughter has become extremely attached to her personalised jellycat comforter I ordered from them 2 years ago, when I finally got back around to ordering a spare one a couple months ago they no longer did them. I contacted them and asked if they could help in any way and they… Read more

went out of their way to help me get hold of a second one and printed it for me. I'm so greatful for this and they were extremely easy to deal with and very professional. Thankyou again!!

Very happy customer – I must admit I was pretty nervous about my order after reading the other reviews but I am very impressed with the products I have received (melamine dinner set, melamine bowls and bucket hats). Order processing took a little longer than hoped, but it is the silly season after all so that was to be expected. Prior to my order arriving I emailed to… Read more

receive an update and had a very pleasant response the same day. No problems at all with customer service and found them friendly and helpful. Order arrived in a cute little bag too. I’ll be ordering from Spatz again! Thanks guys.

Love the personalised backpack – Bought my daughter a personalised backpack, love the design and it’s a good size for her to wear to daycare. She loves it. The quality is average, but its not really that bad. Everything works fine on it even after a year of lots of use.

Would not recommend this company – I Placed on order on 30 Oct 2023. Due to confusion with turn around times with product I realised I wouldn’t receive the goods in time for a special Occassion. I reached out to the company two days later. Tracked my order and identified that work has not been commenced on my purchase. Company refused to cancel order or negotiate a solution! 28 days later I received purchase!

Misleading advertising – Baby wrap ordered with 'matching" headband, wrap received was mauve, headband white, not, matching, wrap was meant to be white, when asked if could be corrected, was spoken to rudely then ignored, even blocked on social media

Avoid at all costs – Do not purchase from here. Seriously unreasonable processing times, long shipping times. They won’t let you cancel after a really long time of waiting. I’m letting PayPal take over to get a refund! Avoid at all costs!

Absolutely appalling customer service – Absolutely appalling customer service. Tried to over charge me for postage when I asked to change address. Then deliberately didn't respond to my message of complaint and sent my package to the original address. I've spent hundreds of dollars with this company in the past and will not do so again. Disgusting treatment of loyal customers. Would rate 0 stars if possible.

Still waiting for order 7 weeks later! – Ordered 4 personalised beach towels as presents for Christmas on 8th November. Well before the cut off for Christmas ordering. When they hadn’t arrived the week of Christmas I emailed them. They told me the order hadn’t been printed and they would put a rush on it. It’s now 3rd January and the tracking still says printing!! So angry!! These towels… Read more

were for friends visiting from NZ and now I’ll have to pay to post them to NZ by the time they arrive… if they even arrive!!! Customer service terrible!!

Worst customer service – I ordered 4 backpacks for 4 children, 3 came perfect but one was printed crooked and missing words as they were cut off from the zipper, when I contacted the company they brushed it off and said it passed standards and there was nothing they could do! They printed it wrong! Sent it to me a week before Christmas after I had waited 6 weeks, no… Read more

apology when I told them I was embarrassed to give one child a dodgy bag, they did not fix anything, no refund nothing!!! I have gone to fair trading for my money to be returned.

Want a photo of credit card details – I ordered some christmas plates from this store. After putting my order through I received an email stating they wanted a picture of my credit card that I had paid with and this is what I got. "Our system has flagged your order for card payment followup. It looks at multiple facets of the order, items, payment attempts, etc. It's a first order,… Read more

with ATL delivery options, with email address which doesn't reflect a name, and there are multiple card payment attempts with different card details. We require verification, that you are the cardholder of this card, and that you are in possession of the card used."

Like what the actual F? I have never ever had a online company ask for verification of my Mastercard.

I promptly told them to cancel my order immediately.

If I could rate this store lower that 1 star, I would.

Buyer beware!!! – I purchased some personalised wrapping paper and a door sign for my grandsons first birthday , the wrapping paper can't be used for anything else as it clearly has on it first birthday and my grandsons name . I placed the order 3 weeks out from when I needed it even recieved a confirmation email that it was being processed , when it didn't arrived… Read more

I emailed only to recieve back saying No you placed your order 2 weeks ago I sent a screen shot the order placement date , still they returned saying No your order was placed 14 days ago , no apology nothing so the paper arrived after the birthday its useless DONT WASTE YOUR MONEY HERE they are rude un apologic don't care about their customers ,

POOR PRINT QUALITY FOLLOWED BY HORRIBLE SERVICE – I ordered 6 plates with photos of my family on them. The printing on them is terrible. We all look VERY sunburnt. They were quick to reply to my email in regards to this, however were very dismissive an say that the quality is no problem and it is normal. The images provided were high quality and not at red in the face, quite pale actually. Don't both ordering or you too will be disapointed.

Don’t Bother. Still haven’t received anything – Still have not received a simple personalised mug over 3 weeks. They keep making copy and paste template excuses. Their tracking link doesn’t work. The bank has reversed the payment. Do not bother. I was weary when I clicked on their site but I thought I’d give them a go anyway. Should have read the reviews.

Poor products and even poorer customer service, don’t waste your money! – I purchased two personalised leather dog collars from here. One was good, the other one the name wasn’t printed/stamped properly. I wanted to return and get a new one done, but they wouldn’t do that. They were quite rude also, not wanting to refund my money. Simply not good enough. I won’t buy from here again.

Do not buy from Spatz – Staff at Spatz don’t care what you think about their products once they receive payment.absolutely disgusted with the baby quilt cover

DO NOT BUY FROM HERE!!!! – I purchased a personalised baby set and was not advised of the delivery times until after they had my money. The delivery took more than a month, and only after I complained how slow it was (not peak season). I received an ABUSIVE email in response. They also did not add my gift card or who the sender was so new Mum had no idea who the gift was from. ABSOLUTELY WORST CUSTOMER SERVICE.

*Actually* the worst customer service – Copied from their website: "Here at SPATZ Quality and customer satisfaction are important.   As quality issues rarely occur, usually we will ask you to return the product to us for inspection or supply photographs of the perceived issue. Any print quality issues, including errors in spelling/content, must be reported in writing to SPATZ within 7… Read more

days of receipt of your item, using either the website contact form or via email at help@spatz.com.au."

I received my order today. Looked at the products as I took them out of the delivery parcel.

The products are very cute.

But I noticed 1 set of bib and burp cloth sets have material peeled off or already missing.

Contacted Spatz. Provided photos. Met with: that's "not a quality issue and it won't be replaced."

Now I'm concerned the products won't last long after actual being used.

I should've read all the negative reviews prior to purchasing.

Font size – I was very unhappy with my order for my new born I orderd a wrap and beanie with my sons name. The wrap had large print and beanie had small it looks funny I msgd them to change it and absolutely no help.

Top lid straw not leak proof – Purchased a personalised water bottle for my son. The water leaks from the top. After contacting spatz they didn't really help me, all they advised was the top straw is not leak proof. Very silly, seeing if it not held upright then water leaks everywhere. Has leaked in my baby bag, many times on the floor. Not practical for a toddler.

Are they kidding. What customer service – having ordered 2 printed towels in mid November with an expectation of receiving it for xmas we have not heard anything from them until I emailed politely asking for any update. I was met with a 'copy & paste' of details from the invoice and a 'clearly states..' message. They have not clarified what is happening with the order and were rude and belligerent. Wish I'd seen these reviews before ordering. Never again

Worst customer service ever!!! – On the 1st of December at 8.30 pm I placed an online order for 6 bottles, each of them Christmas presents. Upon paying for the order, I received notification that orders in December would take longer than 16-18 days before they were even made. Given the order was coming from WA this meant it was very unlikely to arrive before Christmas and I… Read more

required it on the 19th December to give as gifts at our family Christmas party. Therefore, within minutes I sent an email asking for a refund. The order and the request for a refund were all placed out of business hours, meaning there was no way they had begun processing my order. I received a reply back saying that no refunds are given during peak period. When I queried this, I was told that processing times are published on there website. I checked this and when purchasing from my phone, processing times only appear at checkout and is stated in a large slab of small text. A reasonable person would expect to be able to order Christmas presents within Australia and receive it within 3 weeks. To attest to this, I have had to order these items from two different companies. Both orders were placed and received within under a week from interstate companies! This company are now refusing to respond to my communication and still refusing to refund my order. Even if it does appear at checkout, a reasonable company would process a refund when requested immediately! And it is legal to just point blank refuse refunds at particular times of the year. Judging by the many many terrible reviews online, it would seem they wouldn’t process one at any time of the year. I am now going through the Ombudsman to get my money back but am hoping this review will save other the trouble. There are heaps of other great companies out there in Australia that make and sell personalised water bottles use them and avoid Spatz at all cost!!!

Disappointing – I have ordered from Spatz a million times for myself and they are my go to for presents and I never had any issues except this time. My sons name is meant to be spelt CHACE and they spelt it CHASE on his passport cover. The printing quality was lower than other times too but anyways I emailed them and instead of emailing me back asking what option… Read more

I wanted (all I wanted was a new passport cover processed express as it was for Christmas) they just refunded me without even emailing me to apologise. Rude and unprofessional. I will never buy from there again and I will make sure anyone that even thinks of buying from there doesn’t. Check out Etsy, they have some amazing personalised items and at least you’ll be buying from small businesses that actually care!