Spotify

Apparently, unbeknownst to me, I have been a spotify member under a family plan for 2 years. I recently received an email from spotify informing me of changes to my account. Suspicious that someone was using my email fraudulently I decided to investigate. Pretty simple, I didn’t even need a password to access the account, they just sent a pin… Read more

number to my email. I didn’t recognize any of the other members email addresses, including the managing member, and I also learned that the membership was for accounts based in Ireland whilst I live in Australia. I quickly sent a message to spotify using their “contact us” explaining the issue and closed my (supposed) account. This was last Friday. This morning (Tuesday) I woke up to a message that my account had been accessed by someone from a different IP address so I went back in and guess what the account had been reactivated. Again I sent a waste of time message to the ‘powers that be’ on spotify and made a few alterations before yet again closing the account. I fully expect to receive further emails from spotify in the near future since I changed all future notifications from ‘Push’ to email. I have considered certain details of my own experience and those of others who have left feedback on here, especially those of customers who were charged for over 2 years for 2 accounts even though they only ever opened 1 & only ever had access to 1, and I have come to the conclusion that it is most likely that the problem originates from within Spotify's own ranks.

Should be zero stars. I got caught by a phishing scam. They impersonated Spotify. Usually I am able to spot them but this one got me because they knew things about my Spotify account that should be private information. My payment was due but I had… Read more

no money in tge account. The scammmers sent an email saying the payment failed. So they knew my Spotify account email address, they knew my account was due and they knew the payment failed. It was the fact they had this information that lowered my guard. I lost nearly $800. No.way to get it back. Don't trust Spotify to keep your personal account details secure.

RIPPED OFF Spotify double dipping into my bank account for almost 12 months. Their business model apparently lets anyone sign up to your account without proper checks and then Spotify say they have no control. They just allow it to happen and then… Read more

take NO responsibility like they are just a baby company. You can’t speak to a person and they exhaust you by mucking you about with writing to a st^pid bot repeating questions and failing to adequately assist. Fair Trading should intervene as this is a practice lacking honesty fairness and integrity. Ripping off customers and then taking no responsibility is just WRONG and I would assume ILLEGAL.

Unethical or incompetent – I subscribed to Spotify over 4 years ago. I locked in the premium package. I decided to cancel after a short period of time because it didn't seem financially viable. So I thought I cancelled that subscription. After some time I decided to renew my… Read more ·  1

subscription with a different email account. Again, I signed on to the premium plan. I have been happily accumulating different genre of music for the past 4 years. After doing a spot check on Mastercard account I was horrified to notice TWO separate payments per month had been deducted!! Spotify notified me of the price rise some time last month. This was either unethical or incompetent taking two lots of money from the same account. They have done well out of me. However, one disgruntled customer can echo to thousands.

Parents beware. Spotify allows explicit sexual ASMR and pornographic-style audio that is easily accessible to minors. I had no idea this content existed on the platform until I discovered my underage child listening to it. Spotify is marketed as a… Read more

music and podcast app, not an adult content platform, yet there are inadequate warnings, weak parental controls, and no meaningful age gating for explicit sexual material.

This is a serious safeguarding issue. Parents should be clearly informed, and children should not be exposed to sexual content through an app that presents itself as mainstream and family-friendly.

Completely unacceptable.

Awful customer service. I've been eligible for a student plan and never knew I was as they don't show or advertise these plans. Reached out to customer service and they are so unhelpful. Clearly trained just to make sure they get $ in over customer care and satisfaction

I have loved my Spotify premium account for many years. However with the recent price increase, taking it up $15.99 a month, it’s not worth it. Such a shame but I refuse to spend that much.

Double Check your Cancellations! They hide this deep in the options to try and stop you. Dark Patterns. Then it will fail, disappear and they'll keep charging you. If you advise them of their mistake they'll say, "tough luck, read our refund policy". Terrible service. And this all after taking my money happily for years.... Show details

Just atrocious. I deleted my account a couple of years ago due to pathetic customer service and the inability to contact a human to sort a problem. I thought I'd give it another try today. Sigh, why did I bother. It's even worse. I tried to sign up for a premium individual account. The ONLY link is via a three month's free for new users link. I… Read more

don't qualify, but that is the ONLY link to sign up. SO I tried. Nope. I was met with a message saying I'm not eligible. I know that. There is a link saying I am eligible for a normal premium account. So I click it and end up back on the original sign up page that tells me I'm not eligible. I tried to find help online. They demean you by having you 'chat' to a bot. I eventually got only live chat, only to speak to some peanut who didn't understand the problem. Off to Amazon Music for me.

I'm a customer for ages and I was always happy, but now the monthly price is too much related to the service that they provide. I tried to chat with them (no other way to contact them), but instead of having a conversation with me regarding why the monthly subscription is always increasing without all songs and albums being available on the platform, they closed the chat. No good unfortunately

This is a message to all students or people who u would to use Spotify. I do not recommend as when I click the song i want to play it won’t play. And they will expect users to pay Spotify premium this is a horrible music player. I wish I can give 0 stars, just how mad I am at them, please just stop being greedy like a pig and actually do something that will make people happy.

TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE CUSTOMER SERVICE SUPPORT THAT I HAVE EVER HAD TO ENDURE IN MY LIFE!!!!!! I am writing to express my deep dissatisfaction with the customer support I received regarding a family premium plan. After spending 45 minutes in a live chat with three different representatives, my… Read more

issue remained unresolved.

Throughout the interaction:

- I was repeatedly asked the same questions, despite having already provided the answers. - I referred the agents to specific timestamps (e.g., 9:04 AM – 9:08 AM) where my responses were clearly documented. - The final representative became visibly irritated and abruptly ended the chat without resolution. - This experience was not only frustrating but also completely unacceptable, especially from a brand that positions itself as premium. The lack of continuity, accountability, and professionalism in handling my case was shocking.

Relentless gambling ads. Virtually one song, followed by a gambling ad or multiple gambling ads. I did not sign up to be inundated with gambling ads. You Tube music is a much better alternative.

Why won't the podcasts play in order, it keeps jumping backwards to one already listened to. If I wasn't sharing the account with my son I would cancel it. Extremely poor and very frustrating. Would not recommend.

Spotify free is absolute rot! It says listen to ads then for 30mins of free listening but you get 1 song then 5 ads. Then it plays songs from a completely different playlist! I contacted customer support who were completely useless. I get why they do it, to drive you nuts so you subscribe to a premium service. But the pricing is so dear, who can… Read more

afford it? I've since found another app, completely free which I am listening to the 8th of the same artist with no ads. Bye spotify! You suck!

Was never informed about Duo when we signed up 2 weeks before it's official launch. Spotify never advised us there was a more suitable, less expensive plan (we only ever had 2 people in same household using the account). But what is worse is that my complaint has been ignored for 2 months now and I've had to take other action. I've signed up for… Read more

premium Youtube Music, which has the added bonus of Youtube ad-free and costs literally 50% less than Spotify. Good riddance Spotify!

They make you pay for premium even tho your at your house using wifi at home. Like I’ll just use YouTube if I can’t even pick the songs I want to listen to. Bad idea whoever came up with that. Free version should convince you to buy it. Not make you go to other apps to do the same thing. For an easier for less annoying ways. Even if you’re at… Read more

home. I used to love this app but discriminates the users that are in the free mode even tho they will buy premium later. Treats those users like garbage.

I like classical music and prefer to listen to a whole concerto or other work. Spotify can't tell the difference between a composer and an artist and mixes and changes my play lists. I've uninstalled it and will be looking for something else. Lots of content but the app wanted to choose what I listened to, wouldn't even let me select from my own play list. I used the free version, glad I didn't sign up for a fee! Show details

I listen to spotify for at least 18 hours a day almost every day. They have so much music . It is like Aladdins cave of music. Always have it playing in the background .Was able to listen to classical baroque Jazz pop swing and every possible genre in the galaxy. I use bluetooth headphones and listen to spotify when working out at the gym . It… Read more

gets the adrenalin going.

For adds you just turn the volume down and then back up again after a minute or two and no pesky adds. Or open spotify on firefox after you install u block. No adds on spotify or you tube ever . Life is good again.

User be wary. Spotify acknowledged an error with their system where previously you could accidentally set up 2 subscriptions with the same user details. They advised they had fixed the error but obviously there was no effort to reconcile/notify users who had been affected. I had been paying for 2 subscriptions for 2+ years but not had the… Read more

visibility that I had two subscriptions nor the ability to cancel the second one via their app/website. Spotify then only refunded me for 24 months if 2nd subscription even though I provided them with evidence of the previous payments too. Still owed $227.88 cust service escalation team was not helpful & frankly kinda rude. Gave inconsistent excuses for not refunding me further due to 1. No visibility in their system of payments prior to 2yrs via their system 2. Privacy reasons. When I inquired what privacy policies prevented-did not answer question. When I advised them they would have evidence of my payment records in their archives to reconcile against my evidence of payments as required by Tax laws they told me that they're a "Swedish entity and operate via Swedish legislation." Which is incorrect and deliberately misleading as Swedish tax laws requires they retain record of Financial transactions for 7 years. They didn't even reply to my last email and I got a survey request instead of a resolution. Super disappointed in this interaction and will be pursuing my refund via my governments fair trading department. Do better Spotify customer service escalation team.

Does the basics but when it comes to search, ignoring genres in playlists, support. They are totally useless. Basically it’s like putting in a tape in a machine and you just get all the crap on the tape. Just like a tape you need to fast forward. In this day of AI we should have moved technology on from the basic tape or CD format. Clearly have zero concept on how to use new technology, just give you the same ideas and crap from the 1970s. Show details

What a bunch of idiots customer service is so poor they treat u like a dog i paid my Spotify for the last 5 years and then they reckon I havent paid it even show them screen shots of everything still they carnt work it out i highly recommend using another provider

App and music very good , but when you cancel and move to another provider they keep bombarding you with scam emails which you cant block. They always use a different email to send the spam so it cant be blocked. I have been harassed for over 15 years and this might continue till i die.