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Spotify

Spotify

2.1 from 71 reviews · View Statistics

Reviews

2.1

71 reviews
5
(9)
4
(7)
3
(6)
2
(7)
1
(42)
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Graeme

GraemeSheppartonq

  • 5 reviews
  • 7 likes

Protect your credit card

published

Be VERY wary of Spotify, you are one of MILLIONS of customers and you are not important. You may find they are debiting your credit card months after you've cancelled your subscription. Take care.

Incentivised ReviewNo
linda g.

linda g.Tasmania

Avoid!

published

I've had Spotify for a few years and everything had been pretty average, the occasional glitch here and there with the app. But I awoke a few days ago to find that I had been booted from my account, I'd been hacked my password and email had been changed and I could no longer access it. There is no way it was on my part as I never open strange emails or download anything untrusted, my phone is basically a blank slate... after looking into some other peoples reviews I found that this seems to be a common issue. I have blocked any further transactions and unsubscribed from Spotify. They don't seem to care about peoples private details being hacked, untrustworthy company and nasty contact methods.

Incentivised ReviewNo
whitsey

whitseyGreater Melbourne (Inner), VIC

  • 5 reviews
  • 2 likes

Can't change email address

published

Can't change email. I registered 10 years ago using Facebook. Original email changed which I updated in Facebook 5 years ago. This change doesnt sync across to spotify and they won't let me change my email because it is linked to Facebook. That's their system!!! They say they rely on Facebook for my info but the info they have is different to Facebook and won't let me change it... I don't understand... who builds these systems?

Incentivised ReviewNo
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Biggest Ripoff ever ... near impossible to unsubscribe.

published

I can't tell you how many times I have unsubscribed ... you can never speak to a human. Completely designed to rip you off don't do it. I cancelled the day after I started a trial. They charged me for six months before this stopped.

Incentivised ReviewNo
John S.

John S.South East Queensland, QLD

Decent but censored content.

published

Offers music but podcasts are censored without reason(JRE) so restricted and ideology directed content.people don't need private companies telling them what they should learn and give reason for restricting informative content.

Incentivised ReviewNo
JMan

JManGreater Melbourne (Metropolitan), VIC

Really Spotify, a price increase!

published
Incentivised ReviewNo
Lena Muo

Lena MuoNSW, 2146

  • 41 reviews
  • 24 likes

Windows app won't load frequently. Also, low default volume. Would prefer full lyrics option

published

I have Spotify Premium (Family Plan) that I pay for

The Windows 10 app for Spotify is terrible. . When I open the app, it takes a WHILE to load or won't load at all. It is so frustrating. I have to delete the folders/cache to make it load faster but it shouldn't be that slow

Also, i notice Spotify has a lower default volume than Apple Music (Apple Music is not much better). For example, if you listen to the same song on both platforms at the same volume level, Apple Music is louder by default.

The Genius lyrics feature in Spotify is cool but I prefer the full lyrics, where you can see the whole lyrics, synced with the song playing (like in Apple Music).

Incentivised ReviewNo
Crystal G.

Crystal G.Central Queensland, QLD

Loved it for years but now it’s crap

published

Loved it for years but now it keeps playing 30 seconds of a song and crashing ... When I want to play a different playlist suggested by Spotify it won’t play, only my library ones very frustrating I’m now using YouTube

Incentivised ReviewNo
Dani H.

Dani H.Metropolitan Adelaide, SA

  • 9 reviews
  • 2 likes

The website doesn't work

published

The company offers to change to a student account on its online page and after trying to make the change, this is practically impossible, I have tried on 2 different computers and hundreds of times from my phone and it is not possible. The company has an external identification company that collapses after adding the data.

Incentivised ReviewNo
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Kev

KevGreater Melbourne (Outer), VIC

  • 10 reviews
  • 7 likes
  • Verified customer

Trash

published
Incentivised ReviewNo
Horsesrule

Horsesrule

  • 2 reviews
  • 2 likes

Perfect for listening to music

published

I bought Spotify premium and it works like a gem. Love listening to my country tunes on the app. The sound quality is excellent and all my music is there.

Incentivised ReviewNo
ALEX

ALEXPerth, WA

  • 3 reviews
  • 2 likes

Hated It.

published

Always popped up on my computer at start up. Slow it initialize and could not get it off my task bar.
Tried to uninstall. Went through the process but it was still there and doing exactly the same thing.
Is this thing a Virus? Sure looks to be.
Music wise was ok but can't download or transfer to my phone.
Whats the point.
YouTube is the same without the restrictions and nonsense.

Incentivised ReviewNo
Philip E.

Philip E.Greater Melbourne (Outer), VIC

  • 8 reviews
  • 7 likes

Google doesn't help

published

I'll ask for Ol 55 and I get the Eagles, I ask for The Beatles and get Bob Dylan, WASTE of money, I'll stick to YouTube in future, Google is an absolute waste of money and my blood pressure hits sky high from it.

Incentivised ReviewNo
Wayne R.

Wayne R.South East Queensland, QLD

  • 8 reviews
  • 1 like

OVERCHARGING ME

published

Very sneaky people that are billing me 10 days earlier than stated...also ,makes it too difficult to cancel subscription.any company that overcharges me ,I cancel for life..i never trust again.

Incentivised ReviewNo
Trish_review

Trish_reviewSouth East Queensland, QLD

Good App but has issues

published

Under Free, app works fine. If you don't skip adds or music, you can get 30-60min of add free.
You can build your own play lists or search for pre set lists.

Reason's/steps on 3 stars
1. unable to change User Name once app is created (although on sign up did not even know I could choose a user name)
2. need to close account to create a new account under same email address
3. was difficult to find "close account" took 20min to find the right location
4. after closing, cold not use said email address for 14days! I'm ready to sign up to Premium now but under my chosen email address which would not have been a problem if you were allowed to change user name

Incentivised ReviewNo
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Martin Mayhew

Martin MayhewAU

  • 4 reviews

Removal of song list tab

published

Since they have removed song list tab. The old song list system was better, where it use to shuffle the songs from the list. These days you have to playlist everything or change from artist to manually. You can't keep doing that when you're driving or even walking. There is no option to buy the album either. The other organization I have gone to does this.

Incentivised ReviewNo

IT DOSEN'T WORK

published

It says application is not responding and it has been doing it for a month please help me with my situation ok or i will need to call you a Lot

Incentivised ReviewNo
Ludo

LudoPerth, WA

  • 6 reviews

Bad app

published

The app always stops working, no customer service, the free version is unbearable due to very load commercials and the app itself is bad, especially the mobile version.
Also they practically dont pay the artists and and keep all our money for themselves.

Incentivised ReviewNo

IT IS NOT PLUG AND PLAY

published

Spotify looks great. The catch is: even on premium, yu can only play through bluetooth, to speakers and systems that support spotify. That includes car audio. Therefore, it's really only good for earphones unless you buy the match up speakers. Utube has no such catch.

Incentivised ReviewNo

Love the customer service

published

I love Spotify a lot. The reason I didn't give it 5 stars is that it crashes quite often. That's annoying but the rest of the app is good. Their customer service is also great, Robbie B saved my life by getting my account back :)

Incentivised ReviewNo
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Questions & Answers

tliang

tliangasked

I need to suspend my account for 5weeks, is it possible? And if suspended will I have to start my playlist again?
I am enjoying spotify, it's just what i need at present.

2 answers
Robert Z
Robert Z

Hi TLiang,

Sorry, I can not speak to Spotify's policies and procedures. I suggest you ask Spotify.

I did look on the Frequently Asked Questions page and could not find an article pertaining to your question. So I suggest you go to this page;

https://support.spotify.com/au/account_payment_help/payment_help/how-can-i-contact-spotify/

and contact Spotify directly about this.

Good Luck.

Robert Z

Tray
Tray

If you close you’re Spotify account you will lose all your playlist. Don’t think it should affect your playlist if it’s only a temporary thing.

Gemma Shoard

Gemma Shoardasked

Signed up for 'free' Spotify and now I've been charged 9.99 Pound. Did I miss something, is this an ongoing cost?

2 answers
Anna
Anna

My understanding is you get one month free then it's a cost month by month from a certain day. You can unsubscribe easily enough.

Gemma Shoard
Gemma Shoard

Thanks, I couldn’t find anything in the terms and conditions about it.

Adam663

Adam663asked

When listening to spotify on your mobile is it charged as premium services?

1 answer
Andrei Railean
Andrei Railean

Yes. You can only listen to spotify on mobile devices if you have a premium (paid) account.

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