Spriggy

I need to cancel my sons mobile plan bc the one I created where I was going to transfer numbers never activated properly and so I want to cancel and then order a new plan with a new number. I called on the 24th of February to do this. I was told that they cancelled the plan and I would get a refund so I can then order a new one- this has not… Read more

happened yet- I then have contacted Spriggy 5 times via phone and attempted 4 times via the chat since then with no resolution- I tried to cancel it myself via the app but it won't work. The App ‘thinks' and then does nothing. I waited 30 minutes of the app thinking before giving up-please please help me cancel! my son needs a phone I cannot wait any longer and would rather use Spriggy then find another mobile company but I’m losing patience

I deposited $100 in my grandsons Spriggy account which he received. Four days later Spriggy attempted to withdraw $100 on five attempts from the debit account card I used to deposit my grandsons money. The transactions did not go through because I have a block on my account for online purchases. I rang my bank and they confirmed this to be true.… Read more

Rang Spriggy to report a possible fraud attempt, and received a message that they do not take calls on their helpline. I had to cancel my debit card to stop the repeated attempts to charge my card. Dodgy at worst terrible service at best.

Spriggy is a good concept if it works properly. Unfortunately we have funds missing, scheduled transfers delayed for up to 5 days and troubles logging in. Trying to get support is difficult with AI and delay if you’re lucky enough to get a human… Read more ·  1

response. We are going to a normal bank account with an online app to monitor rather than using Spriggy.

Handy and like the locking card feature, came in handy when my child thought they had lost their card. Wish there was a shorter delay on fund transfer from savings accounts to adult account - 5 days is pretty excessive. Also wish there was a feature to change the frequency of jobs eg fortnightly or on certain dates, it annoying to have to manually… Read more ·  1

add them in every time if they need to be done less than weekly. Annual fees also seem a bit excessive considering they would be making a massive amount of money (interest) from holding the funds of adult and child accounts. Would like to see a much reduced fee.

I used / use SPRK 13+ mode and Normal spriggy and i found it great fun. SPRK 13-17 , NORMAL 5-17 / 5-12 Money: Money usage was good safe and secure. Money SPRK : a lot of money can be put on account, ATM transactions can be made as well which is cool (i have not tried this yet), hope to soon before I'm too old to use it. Safety: I felt safe using… Read more ·  1

both, More so using normal spriggy just because it has lest money and people at ATMs can just steal with SPRK 13+, Dont worry this is not common, i am just a nervous person.

Fee: did not know about the fee: my Father was upset when he heard about it then i explained why spriggy need 60Bucks every year and he was like fine thats fair i guess.

Great for parents they can lock spriggy when their kid is being stupid with money or something else. They also know their kid is safer on spriggy compared to bank card, PS i like bank cards as well but i like spriggy.

I recommend spriggy its good customs designs were soooooo cool love spriggy. 5 Stars.

I don't know if Henry is his real name.. But the Spriggy support and follow up is amazing. Highly recommend Spriggy for teaching kids the value of money, but 10/10 for customer support. . Show reply

If I could give zero I would. I gave this company a solid run however every time my son wants to buy something - only ever a toy, they block the card straight after. Then I have to verify every single time. They will all of a sudden put his permitted deposit down for no reason. And then stop permitting anyone to put funds into his account. For no… Read more

reason. I’m trying as we speak to move all his funds into my account and withdraw it so we can get a bank card. Do you think they are making this easy? No of course not. This company is the worst. You have been warned. Read the negative reviews.

Takes too long for transfers from your bank to the parent account. You can see the money leaving your bank account and it takes days for Spriggy to apply it. The fees are also absurd given what’s available for free now for kids through the banks.

Spriggy pocket money is ok. My review relates to Spriggy Mobile. I absolutely advise to avoid. We had so many issues. Their “parental controls” don’t work. The app doesn’t work and when I queried it I was actually told that they “suggest using something else to track data”. Their customer service is useless. You have to use an online chat… Read more

service. All that happens is they log your concern. Then you get an email with no solution and no right of reply. So you have to go back to the chat service and it just goes round and round and round and nothing gets resolved. I ended up cancelling but the real kicker is that I still get the weekly tracking emails re safety for a SIM card/account that was cancelled and removed from the phone. These “reports” are pretty much exactly the same every week and I think are clearly a complete fabrication.

DO NOT get a Spriggy debit card, waste of $60 when there are plenty of banks that offer free debit cards with no annual fee. Even with the 30 day trial they won't alert you the fee is coming out.

Absolutely poor customer service! No option to speak with someone other than an AI bot before you get through to customer service. I kept receiving messages to remind me to active my daughters ( actually they said 'kid') new card. Except the new card had not arrived. When I finally got through to someone, they had not even ordered the card. Her… Read more

card expires this month, yet they couldn't give me a date so could be any day and will take up to 15 business days to receive a new card! Considering there are several public holidays, it's now school holidays and after requesting it to be escalated twice, this was ignored. Not the first issue I've had with them, yet each time it's the same frustrating process trying to speak with someone.

During November, I experienced several technical issues reported to spriggy mobile without much improvement and keep happening. As a result, I decided to discontinue using the service from 21 November 2025 onward, as My SIM plan is scheduled to renew on the 21st of each month. However, because the service was disabled at Nov 21, I was unable to… Read more

port my phone number to another provider. When I contacted Spriggy Mobile for assistance, I was informed that the SIM would be reactivated to allow port-out.

Despite this, my account was still charged on 21 November 2025, even though the service was not functioning.

The SIM/phone number remained inactive and unusable until 27 November 2025 at approximately 1:30 pm. Once it finally became active, I immediately ported my number to another provider. I did not use or consume any Spriggy Mobile services during this period.

I contacted Spriggy Mobile to request a refund given that the service was not operational and I did not use it. Unfortunately, my request was refused mentioned I port out the number before request the refund which make no sense at all

Absolutely no interesting in providing a customer / client focused service. I've had no end of troubles with this provider since inception - unable to competently send a SIM card - refused to provide a tracking number for SIM despite being express mail. Their staff can't even keep their stories straight when talking to them. Then they are happy… Read more

to take the money but not keep client up to date on when the mobile service will be available - promised they would call back in 15 mins if there was an issue - I had to a call them back an hour later to ask why the service still wasn't activated - client rep couldn't care less and said that it had been escalated to Technical team and they might EMAIL 1-2 days time... this client rep was sooooo dismissive. I would never recommend SPRIGGY to anyone!! If I could leave a zero star review I would.

Your app is complete dog trash, the data on and off is unreliable as hell. I've been left stranded without mobile data thanks to spriggy, great concept, horrible in prac. Dont buy this trash just use telstra. Any service provider is better than this screw butt app.

Extremely Disappointed – No Service After 15 Days I purchased a Spriggy Mobile plan 15 days ago, and my service is still not connected. I’ve followed up multiple times, including today, only to be told yet again by a call centre operator that my request will be “sent to the operations team” and they’ll “connect the service as soon as possible.”… Read more

This is the same vague promise I’ve heard repeatedly.

Last Saturday, I was told the service would be connected by Monday morning. It’s now Monday, almost noon, and nothing has changed. I called again and asked for a refund, but no one took ownership of the issue. Even when I clearly stated I was unhappy but willing to wait until Monday, no one bothered to contact me to inform me of any further delays.

This shows a complete lack of accountability, poor management, and nonexistent customer relationship practices. It feels like Spriggy Mobile is only interested in collecting the initial registration fee, with no regard for customer satisfaction or follow-up.

I strongly advise others to think twice before signing up. If this review reaches senior management, I hope they take this as a wake-up call to fix their broken processes and start treating customers with respect.

Spriggy Mobile for Kids is an absolute scam. The App is buggy. The Data on/off feature is unreliable. Customer service is hopeless. It's been a month and a half since the data on the phone hasn't worked. It has taken numerous chats with the chat bots and phone calls and I have gone from "we see the data is working - to - we will send you a… Read more

replacement sim - to - your service is already disconnected because we sent you a replacement sim - to - it's been 10 days you haven't received a replacement sim so your sim must be lost in the mail and we will send you a new one but we cannot share the tracking number of the mail that was sent out. The customer service is unapologetic and speak like a robot. The advertising about kids safety is misleading and my child has been put at risk due to no data and no telephone and txt service for many weeks now.. I will be reporting them to Telecom Ombudsman. Please stay away from Spriggy mobile and let's work towards shutting down such scammers from Australia.

If I could click on a zero star I would. Awful experience, very poor customer service, as in zero, over the past months we have had numerous occasions where we have tried to put money on our child's cards and it debits the parent's wallet; however, it doesn't update the child's. As you can imagine, the result is kids at school who can't pay for… Read more

anything at lunch, etc. As you are unable to contact them to sort this out, get no replies, it's an awful experience, I would not recommend this to anyone,

Terrible experience. I was charged 78 AUD even after cancelling the cards. No way to contact them and no matter how many messages that I have sent to them, I have not had any reply. The support is a chat bot only. Worst experience. I have cancelled the card but now I am charged for the full year as well.

I’ve had numerous login issues. The helpdesk ‘chat’, while they aim to be very helpful, for a busy parent the response time can be challenging to fix issues in one sitting. Easy to transfer money but as the allowed amount held in total is limited I’d say it’s better suited to younger children or smaller families. Takes too long to receive new… Read more

cards. We have had a few cards over the years that would not activate. My son has had a few transactions rejected at POS but the funds have been withdrawn from his account anyway - should be easier to dispute a transaction however they’re accommodating in the end. It’s been good but not great for our family.

Fine when it works. But when it inevitably doesn't your kids will be stuck somewhere without money and support is patchy at best. Also doesn't do a great job of teaching about saving without an interest bearing option. We switched to something more reliable, with interest on savings.

Password face recognition never works and I have to type a password to get past to log in… delay on statements and transfers not very happy with the service at m and it’s been two years I’ve used it so I know when it’s working effectively and when it’s not. Need to improve those two things. Otherwise the service. Show details

Spriggy mobile plans for kids is an absolute joke. Don't waste your time with this company as they provide a very underdone service which needs many improvements. Customer service is good but the rest of it should be avoided. The app doesn't work as it supposed to and the level of parental monitoring is minimal and underwhelming. A very disappointing experience.

Serious difficulties with accessing and ease of use for the children. Trying to cancel and Spriggy confirmed cancellation then charged $78 fee for the following year membership. Could not be more obstructive. Now referred to consumer affairs.

- Order a Sim mobile at June 6, the sim never arrive - Contact Spriggy June 11,12 and 13 mentioned they will send a new sim using Auspost express post, but so far no tracking ID/email received and they can't tell if the sim has been sent or not, just keep asking me to wait