Spriggy

As a concept it is good but with the fees and timeframes for transfers, a bank account is more worthwhile. When I closed my account, Spriggy did not transfer the full balance of my funds. When I inquired, was told it went through on their end to a different card. We are now without all of our children's money and it is near impossible to contact them. All feedback is to bots and they have gone radio silent on helping us recover our missing funds.

I haven't had a great run with spriggy so far. It isn't very spontaneous like a bank debit card is. When we are out and about and my kids ring me up to add credit so they can make a purchase. I can't just send them money. If my wallet needs topping up then I have to wait 5 days to off them funds. It's not really worth a yearly subscription when I can just get a debit card from a leading bank with next to no fees.

Don’t do it!!!! – Disgraceful don’t ever do this my son saved money unable to access it can only email 4 th day now slowest response and unable to call to speak to someone absolute joke I’m seeking further advice to this business

No website to manage the accounts – Spriggy is ok. Quite expensive and banks have their own which are cheaper. I hate that you cannot use a website to login and manage things (or I at least cannot find where you can do that). The limited real estate on a phone makes it cumbersome. I… Read more

think I'll close the account and use my bank's offering to save $60 a year which my child can use as savings or spending.

Spriggy is a good concept if it works properly. Unfortunately we have funds missing, scheduled transfers delayed for up to 5 days and troubles logging in. Trying to get support is difficult with AI and delay if you’re lucky enough to get a human… Read more ·  1

response. We are going to a normal bank account with an online app to monitor rather than using Spriggy.

Really great app and great way to teach kids about money and saving. They love their bank cards and being able to buy what they like, also gets the jobs done ;) Show 2 replies

Easy app to use and the cards work well to track where they go and what they use their money for. The incentive to complete jobs around the house is also a plus. Show reply

Easy to use and I love the fact I can see where my kids are spending money in real time. Show reply

Something has changed and now my parent wallet transfers are taking 2 days. I have been with spriggy for 5 year and never had this issue. The last 4 top ups have taken 2 business days, previously it has been instant. Do not get spriggy if you want instant transfers now. I am moving to another service that can actually be useful!

I signed up for spriggy more than an year ago. Set it up for 2 kids NOT KNOWING that there was an annual membership fees which would automatically get charged to my linked bank account after the trail period. At the time of signing up Spriggy was… Read more

not clear and transparent about their fees and charges. I didn't even realise that they charged by direct debit. Both my kids didn't use the cards. Personally i didn't like the sluggishness of top ups. It was more a hassel. Just have a kids bank account. I have now cancelled my membership and would expect a full refund of my sprigy membership fees given the service wasn't even used adequately. I was even thinking of going to finance ombudsman but thought I will give this a try first.

I recently joined and it was great at first and my kids loved them and started doing their chores. But when I upgraded my 2 older kids to SPRK mode, the job feature stopped working. When I contacted for help they said that job features are not available for SPRK mode and suggested for me to switch them back to the pocket money mode?! Is that right? Parents cannot assign jobs to kids on SPRK mode. Isn’t that a key feature for using spriggy app?

Only thing I’m not happy about is the time it takes for my regular direct bank transfer into the parent’s wallet to clear. It regularly takes up to 1 whole week!!!!!’ What possible takes that long. Is Spriggy sitting on a pool of parent wallet funds earning interests?

Reading $5 a month fee only for them to then take out $60 on the first go so the whole years fee instead of just one month at a time. It was ok but never managed to get my hubs account connected so we could both add money. We used Spriggy for 6 months but in a world full of scammers we are going back to using cash so cancelled the card (hopefully)

What is the purpose of this service? The only way to purchase items from my child's school canteen. It seems, the schools canteen, and the parents get nothing out of this service. It is paying for something that an account under the school canteen ABN attached to a personal pos machine could handle. Though this app comes with the benefit of… Read more

making sure that everything needs to go through there wallet, in handy pre determined increments of $10 so you'll always overtop the account, I am of course being sarcastic. Now to the real issue, if something is missing from an order (happens all the time when a, single canteen services all of the schools large cohort, no big deal) you can't fix it at the purchase point, you are forced to use (Spriggy), no, no that would make sense. You can send an enquiry through there system, get an email asking all the details, just to be directed to the canteens facebook page. What is the purpose of a middle operator like this if it provides no actually use than a purchase app with half the pictures not shown (anyone with picky eaters know that the kid needs to see the food before ordering, or you're throwing the money away) Honestly I'd rather fill out a PDF and email them with a bank transfer. Or, maybe just the only way piece of paper up to the canteen before school, with cash, tap and pay or a bank transfer with the transaction reference number for the canteen.

I am writing to formally request a refund of $120 and to raise concerns regarding my experience with Spriggy's service. Based on my experience, the service did not meet my expectations. My son used the service for approximately one year but stopped using it due to ongoing delays in funds becoming available after transfers were made. On several… Read more

occasions, funds appeared to take seven to eight days to clear, which caused significant inconvenience and made the service difficult to rely upon.

I also found it difficult to obtain satisfactory assistance when attempting to resolve these issues. As a result, I have lost confidence in the service and no longer wish to continue using it.

I therefore request a refund of $120 and ask that this matter be resolved as soon as possible. If I do not receive a satisfactory response, I will consider lodging a complaint with the Australian Competition and Consumer Commission (ACCC) and any other appropriate consumer protection bodies for further review.

I look forward to your prompt response and resolution of this matter.

Yours sincerely,

SAM MEKHEAL sam6551@hotmail.com

06/06/2026

I do not like the fact that Spriggy has used my card that I entered in for me to be able to transfer money from my bank account into my parent wallet, and use those details to try to take out an annual fee of $60. I never entered in my Card details to pay for a membership fee or what I think as a subscription, and I don’t remember seeing anything… Read more

about that fee coming out on any date whatsoever. How can there be no disclosure about it? I’ve had the card for maybe two weeks and today randomly you just decide to try to take $60 out without even notifying me? How is this even allowed?

I tried calling spriggy this morning at 10am when they were apparently spose to be open, finally after 1 hour and 35 minutes some Asian ladie answers and pretends she couldn't hear me properly and just hangs up...attempt to try again so I can activate card for my daughter .. the second time I was waiting 1 hour and 25 minutes to all a sudden phone… Read more

just hangs up... so by then I'm fuming...went to the shops for an hour and came back home to try again... this time it was 2 hours and 10 minutes. I mean not even a real bank or even centrelink would take this long .. anyway this oxygen thief decided to pick up the phone and this time just sat on the phone and didn't say one word ... I'm going off telling this clown how useless they are .. eventually after about 2 minutes she hangs up again... the place is the biggest scamming trash show ever

I need to cancel my sons mobile plan bc the one I created where I was going to transfer numbers never activated properly and so I want to cancel and then order a new plan with a new number. I called on the 24th of February to do this. I was told that they cancelled the plan and I would get a refund so I can then order a new one- this has not… Read more

happened yet- I then have contacted Spriggy 5 times via phone and attempted 4 times via the chat since then with no resolution- I tried to cancel it myself via the app but it won't work. The App ‘thinks' and then does nothing. I waited 30 minutes of the app thinking before giving up-please please help me cancel! my son needs a phone I cannot wait any longer and would rather use Spriggy then find another mobile company but I’m losing patience

I deposited $100 in my grandsons Spriggy account which he received. Four days later Spriggy attempted to withdraw $100 on five attempts from the debit account card I used to deposit my grandsons money. The transactions did not go through because I have a block on my account for online purchases. I rang my bank and they confirmed this to be true.… Read more

Rang Spriggy to report a possible fraud attempt, and received a message that they do not take calls on their helpline. I had to cancel my debit card to stop the repeated attempts to charge my card. Dodgy at worst terrible service at best.

If I could give zero I would. I gave this company a solid run however every time my son wants to buy something - only ever a toy, they block the card straight after. Then I have to verify every single time. They will all of a sudden put his permitted deposit down for no reason. And then stop permitting anyone to put funds into his account. For no… Read more

reason. I’m trying as we speak to move all his funds into my account and withdraw it so we can get a bank card. Do you think they are making this easy? No of course not. This company is the worst. You have been warned. Read the negative reviews.

Takes too long for transfers from your bank to the parent account. You can see the money leaving your bank account and it takes days for Spriggy to apply it. The fees are also absurd given what’s available for free now for kids through the banks.

Spriggy pocket money is ok. My review relates to Spriggy Mobile. I absolutely advise to avoid. We had so many issues. Their “parental controls” don’t work. The app doesn’t work and when I queried it I was actually told that they “suggest using something else to track data”. Their customer service is useless. You have to use an online chat… Read more

service. All that happens is they log your concern. Then you get an email with no solution and no right of reply. So you have to go back to the chat service and it just goes round and round and round and nothing gets resolved. I ended up cancelling but the real kicker is that I still get the weekly tracking emails re safety for a SIM card/account that was cancelled and removed from the phone. These “reports” are pretty much exactly the same every week and I think are clearly a complete fabrication.

Annual fee is not ok. They hold funds for transfers to parent account so that should suffice.

DO NOT get a Spriggy debit card, waste of $60 when there are plenty of banks that offer free debit cards with no annual fee. Even with the 30 day trial they won't alert you the fee is coming out.