Squarespace

I have been with Squarespace for approx. 4 years for our small business to host our website, about 2 years ago they took over our Domain from Google, we had auto renew set and figured all was good and it has been for the last 2 years. A month ago I started receiving what I thought was scam emails from someone pretending to be Squarespace due to… Read more

spelling errors in the email ( I was wrong - they're just incompetent) Our Domain went down, our business emails stopped working and I contacted support immediately - I have opened several chats and emails to their AI support with NO response, no help at all. I messaged their Facebook page - again generic response. I have not even received an email address so that I can talk to a human and get help. They sent me an email on my private email address asking me to confirm I will still use them so I clicked on it, it told me my email address was not working (I mean duh.... they're the ones who have control of our domain and emails) so I tried to change my email so they could contact me to my private email - received an error message from their end. I am sitting here with all forms they say they need filled out completed and signed by a JP, the auDA has corrected any issues for us and Squarespace will still not respond.

Absolutely horrendous support especially in Australia (their live chat isn't manned until 4pm WA time!!!)

As a small business owner with 4 employees and a 7 figure turnover not having our business emails working for days is unacceptable. If the Australian Domain regulation service can contact me via phone in an hour after an enquiry and sort the issue within 2 hours of the initial enquiry surely a company like Squarespace should be able to help in the same timeframe!

Avoid at all costs, choose a website and Domain host that has their support details clearly listed.

Wish I had have read reviews. It was recommended to me and I regret not doing my own homework. Clunky and limited, frustrating and NO CUSTOMER SERVICE THAT YOU CAN GET HOLD OF EASILY. I GAVE UP, round in circles, nothing. I have asked for a refund. Doubt I will get one, I will change anyway I cannot stand it any longer.

THE WORST - funds will not be released for months. Do not set up on Squarespace

Clunky, slow, full of bugs, customer support is shocking and has been closed for days, the mobile version doesn't work and they are charging top dollar. I've been with them for many years but time to jump ship as they are sinking... STAY AWAY #squarespace

Worst customer service experience ever. Make it very difficult to cancel your service, or to cancel auto renewal billing. Then after they charge you, refuse any sort of refund and do not provide any kind of customer support. Had to cancel all my credits cards which I had listed with them just to stop being billed. AVOID THEM AT ALL COSTS.

After paying for a subscription found it couldn't connect a .com.au address

System full of bugs and too difficult to get help – Absolutey horrible service. They took my google domains, increased the prices and don't let me reduce services I use to reduce my monthly charges. On top of it, it's almost impossible to contact them.

What support ???? – Sent email to customer support because my domain is not showing on my dashboard. All I keep getting is automated emails saying ‘Thankyou for your patience’ and directing me to read all the troubleshooting documents that do not address this issue. I didnt want to purchase another domain but it looks like I’ll have to (from another company) because my business is being affected.

HORRIBLE SERVICE - DO NOT USE SQUARESPACE! – If you’re running a business, stay far away from Squarespace. Their customer service is an absolute joke, and their incompetence has cost me thousands of dollars. My business has been completely non-operational because the domain I have with them has stopped receiving emails (tableside.com.au). This issue has severely impacted my operations on… Read more

every level.

Despite reaching out to their team multiple times, I’ve been met with nothing but empty promises and silence. I’ve spoken to three different representatives who all assured me I’d receive a follow-up within an hour. Guess what? It’s been FOUR DAYS, and I’ve received nothing. No updates, no solutions—just radio silence.

This kind of negligence is unacceptable for any business, let alone one that claims to support professionals. I am now in the process of transferring my domain out of Squarespace because they’ve completely failed me. If you’re considering using Squarespace for your business, don’t make the same mistake I did. They are unreliable, unresponsive, and have caused massive disruption to my company.

Squarespace might look good on the surface, but when it matters most, they WILL let you down. Learn from my experience—stay away.

Avoid at all costs – No customer service at all, you literally cannot talk to anyone there when something goes wrong.

WORSE PLATFORM EVER – The worse, my domain disappear and they have nothing to say. And tells me to get back to them again with no action or next step.

Very very poor – Very little customer support. I had an issue where a section was added and messed up my landing page. There is no way to rectify this, have to crate a blank page and start from scratch. Very poor

Got an email saying “site been suspended” – My account was suspended with no information and I have had to lodge a ticket and wait for somebody to respond to me??? A bit ridiculous as they don’t have any support. How can a website business run like this?

No No No Squarespace – The following is my own experience and opinion of Squarespace. I paid a third party $100 to do some customised work on my website. The job was finished and I changed passwords. Two weeks later the look of website went funny, items were missing and it looked unprofessional. I contacted Squarespace customer support. Squarespace staff blamed me for a… Read more

security breach to my account, none of the investigations by Squarespace matched up the actual timeframes I presented, my requests to communicate with a manager were ignored four times, Squarespace staff would not email me any solutions to help me restore my site (how hard would it be to email a couple of simple solutions?) and took weeks to tell me they will not help whilst my site looked unprofessional.

Buyer beware! I felt ripped off by Squarespace in terms of lost time, money and weeks of having an unproffessional site. I would have put up with had I not been treated like dirt by Squarespace customer support. I have switched to Bandzoogle and I have written to the CEO [Name Removed]. 0 out of 100.