Strandbags

⚠️ AVOID STRANDBAGS — ESSENDON DFO — DO NOT SHOP HERE Lost my receipt, refused warranty, tried to rip me off, called security on me. Bought 2 Samsonite bags for $488. Carry-on had a manufacturing fault on first use. Staff took my original receipt — then lost it — then denied ever having it. They tried to replace my $399 bag with one worth only… Read more

$100. Refused to acknowledge my second bag. Tried to underpay me despite my bank statement proving what I paid. Called security on me when I stood my ground. Regional Manager was no help either.

Warranties mean nothing here. If they lose your receipt, you lose your rights. Shop elsewhere — save your money and your stress.

Such a bad experience with strand bags online. Worst customer service and policies. Agents are extremely rude on top. Simple request to cancel order after a mere few minutes wasn’t fulfilled. They made me wait 2 weeks to resolve

Poor customer service - no help - no outcome – Went into the store, didn't have the two suitcases I wanted so they transferred them from another store for me. Told in person and via email that it would be 3-5 business days. I waited 10 days with nothing having arrived. Called the store, went… Read more

into the store. Nothing. Called again only to be told that the cases would arrive after I have left on my trip. Contacted phone support, straight to a robot voicemail. Contacted via message on the website. Told to go into the store to ask for a refund or to pick something else. I was spending over $1000 on luggage. I now have no cases for travelling. I have to put my belongings in rubbish bags to drive to another city to buy new cases straight before my international flight. If I ordered online I would have the cases already. Customer service is appalling and no help at all.

Very unhappy customer – I received my bag and whilst it was purchased as a Large bag, the bag was a medium size. There was no invoice enclosed with the delivery. I tried to return the bag to the Strand Arcade store in Sydney CBD. I intended to purchase a large bag and pay… Read more

the difference. The customer service person stated there is nothing she could do as she had no access to my account information on their database. She was hostile and when I asked her for the customer service number I was given a number for a greeting card company. The whole episode left me shaken and distressed as I had never expected such an aggressive response from a staff member. I wrote an email to Strand Handbags however the company did not take my statement seriously. I will not engage with this company again unless I am offered a replacement bag, that suits my requirements.

My husband and I had a suitcase to return to Strand Bags at kawana shopping world yesterday Sunday the 16 th August The staff were so lovely helpful and had our refund done with very little effort but very courteous response Thank you Andrew and Pat

I have been to Strandbags Loganholme on two occasions in the last six months & have been so fortunate to have been served by Lynn. She is so helpful, warm & professional. Thank you Lynn!!

Anne at the Strandbag Garden City store is amazing. I was doing research on new suitcases. Anne was extremely helpful, informative and honest. Thanks to Anne’s professionalism I purchased two new suitcases, two handbags , a wallet and card holder. A fabulous and easy shopping experience. Show details

Ordered a bag, it did not get delivered, contacted strand bags, it took 6 days and 4 emails to even get a reply. It is over 2 weeks still no refund in my account. Disgraceful service.

Extremely poor service. Wrong bag and colour sent to me,customer care 0 !! Had to go instore myself to sort it out, thankfully the girls were great. Don't even bother to try and call, you never get an answer and the live chat is pitiful and they don't read your issue they just keep repeating rubbish, no real "we are sorry for your experience ", no… Read more

follow up either. Peeps, best to go directly to your nearest store! Oh and because of the muck up I had to settle for floor stock.

I placed this order on Friday evening for an Evity Grace leather handbag. Showed that there was one in the store of my choice. Saturday (yesterday) as I hadn't heard anything by midday, I went to the store. Advised there was none and awaiting for a delivery from another store(why had I not been advised). I needed the bag yesterday. The staff… Read more

member phoned the other store and told them to cancel the order. However was unable to refund my money as she then had to email head office for approval. Also advised I will have to return to the store to physically get my refund. Have been in contact today, and still unable to refund. I have sent an email to customer service, who replied instantly and advised it could take 3-5 working days. Not at all impressed. I do like shopping in their stores but the online is not good..

I was gifted a Colorado Ladies purse for my birthday last September (2025) and it's already falling apart. The leather appears to be breaking down and has become flakey. As a long time customer of Strandbags I am very disappointed in the product. I do not feel comfortable asking the person who gifted it to me to provide a receipt and so it will… Read more

need to go into the rubbish bin. Colorado purse's are generally very good, I still have one I purchased around 10 years ago, thankfully I kept it and am now using it again.

Made a purchase from Carousel store, went to cash register which had a normal looking eftpos machine, girl came up to me took out what looked like mobile phone and started typing then prompted me to tap my card on it, when I asked why not use the normal cash register and eftpos machine she rolled her eyes and looked at me like I am a stupid old… Read more

fart. With so much scamming going on would you tap your card on a device they pulled out of their pocket when they have normal equipment on counter.

AI team member "Rose" gaslit me. I could not find large, leather, crossbows bags on the website using the filters, but AI said they do stock them. A human would probably have sent me a link to the items available as they woul know how to filter for correct results. AI is not clever enough, so unsure why Strandbags would unleash on it's customers.

Emmanuel and Audrey too busy talking to each other. Poor customer service. However downstairs, Cassie immediately smiled and asked if she can help. What a difference in staff!!

strandbags itself is basically ok but the quality of the evity leather tote - bag was disappointing. after a year or so it faded from black to a browish color of various shades thruout the bag. It looks shabby now. Is it really leather it was purchased as leather. Will go back to getting bags totes from myer in the big brands as I know they last for ages and keep their quality they market for lower end of okness in my opinion

The incompetence of this place is so annoying. Firstly, I live in the city and when I order stuff online and they say 1-2 days I believe it because I've never had an issue with other suppliers. When ordering it said 1-2 days - perfect. So I order the item. Then i get multiple emails stating different things. Some to to do with the delivery… Read more

company running behind. Some saying 2-7 days some saying 3-7 days. I needed the order for Thursday. I cancelled because the customer service online wasn't helping me. Then I realised it said it was in stock in Chermside. I thought I would order it - it said usually ready 24 hours - and pick it up as it was in stock. WRONG - not in stock. Heard nothing. Rang up the store and they said they don't have it and they have ordered it from elsewhere. She said by the end of the week they should have the goods. I told her I will need to probably cancel this order. She said if not in today she will let me know. I'm tired to this place. I'm about to give up. And when something doesn't work multiple times, I will not go back.

Received a Birthday 10% off not a huge discount like the $10 off others give. Tried to buy the bag i liked; unfortunately it was on “sale” (still not what i would consider a cheap bag) so i could not use the voucher. Don’t want the bag that much, one sale lost for strand bags with a birthday ploy that is meant to increase sales.

I am disappointment with the level of customer service I received regarding my suitcase. The suitcase itself remains in very good overall condition; however, it requires a replacement wheel. I was fully prepared to purchase the part, yet I was advised to “try Bunnings,” which proved entirely unhelpful, as no suitable replacement could be… Read more

sourced.

The wheel component dated back 2016 and that, despite the suitcase being less than ten years old, the issue was not covered under warranty due to “wear and tear.” If a suitcase is used for its intended purpose, wear on the wheels is inevitable. It is unreasonable that a single replaceable component renders an otherwise functional suitcase unusable.

As a result, the suitcase is now effectively destined for landfill, which is both wasteful and disappointing.

My conclusion don't buy Flylite luggage.

Strandbags was my favourite shop but prices have gone up by a lot that I don’t think I get a good deal now. I used to be able to use my loyalty bonus to pay for any item now it’s for fully priced items only which seems like a scam. I’ve earned that bonus through my spending and the want to dictate how I use it so I don’t maximise value that’s… Read more

ridiculous especially when flybys, real rewards and every other loyalty program doesn’t put rules like this. I used to see really good discounts before but now it’s rare.

Ordered a bag online for click and collect local to me on the 23/09, website stated 3-7 days as the store didn’t have stock. Website also states if there is any delay they would contact me. Heard nothing and contacted them for an update via email on the 29/09, was told they had to get it from another store and should arrive this week. Another week… Read more

goes by and I try the chat option on the website on the 09/10 for another update. Get told it wasn’t in stock and needs to be sent from another store and will be another 2-5 days before it’s there, I respond with that’s what you told me a week ago and I’m still here waiting, they then offered to get it shipped directly to me for no additional cost. I accept and it’s shipped out and delivered to me 24hrs later. I don’t believe the store I wanted to collect from actually ordered it at all and had I not chased them up I would probably still be waiting for my order. I so far love the bag, will see how it lasts but the shopping experience and customer service was not the best and makes me rethink ordering online from them again.

Went into the Innaloo store to look at suitcases 9.10am. Had to ask for help - no one else in the shop and Mentioned there is a special on 3 suitcases for $399.00. Basically the lady said Do you have proof - I said yes and showed her my screen picture. It wasn’t good enough. Had to go onto the web site. I asked if she could look it up for me as… Read more

I was in the phone with my daughter. - buying the suitcases for her. The sale assistant couldn’t get onto the web so rang someone else and chatted for ages before advising the suitcases were on sale. I walked out as I had no customer service- she kept walking away from (4 times I had to ask her to come over and answer my questions ) Felt like I was interrupting her time. No customer service at all !

All AI driven - zero customer care. Delivered to a wrong address. AI bots only on the website - says two mins until a person answers, but they never do. Emails - all AI - nobody reads or responds. Phone line is never open - always to voicemail and nobody listen or replies. They don't reply to social media messages either. Some of the worst customer care experiences ever.

We bought 4 large Flylite bags for a European holiday from Strandbags. After 2 flights 2 of the 4 handles didnt move anymore and were stuck in the closed position. This is travel to Sweden and Norway, where you wouldnt think the baggage handlers would abnormally bash the luggage. When we came back to Australia, Strandbags was reluctant to… Read more

repair them, even though they were only 2 months old. They said we had subjected them to excessive wear. They did fix them however, but not holding out any hope they will last. This is in contrast to our previous luggage (High Sierra) which survived 12yrs travel to in India, Vietnam, Cambodia, Pacific islands, China etc and many 10s of flights with only eventually giving out, and we replaced them because they only had 2 wheels being old rather than the modern 4 wheels. Dont buy the Strandbags stuff, it just isnt tough enough to withstand even a cushy European holiday.