Poor customer service - lack of communication
We were recommended this company from a dealer. Casey was assigned as our case manager who agreed to arrange our finance. It took 4 weeks, numerous calls and emails and a referral to the manager to actually get a final decision. Casey failed to return calls or respond to emails to confirm the delay. The manager then confirmed he had applied to a finance provider with strict requirements and it had been declined so they were trying someone else. They finally got the finance approved some 4 weeks later. After shopping around i found a better deal through Savvy finance who got finance approved within 48 hours.
Whilst I never decided on a taking a loan, the customer service was refreshing and excellent to say the least.
Appreciated and was instantly impressed by the service received by Elijah not too long ago who gave me a brief run down on the loans, the rates, and was happy to answer a few of my questions. He was to the point and got the call over and done with without a fuss.
It was certainly refreshing to receive this kind of service to be honest. I've always hunted around for quotes for many different things and I've been contacted numerous times from companies who try to sift their way in to my bank account and spin up some rather rubbish what-if stories just to get to my money. It gets even worse when I'm getting borderlined harrassed with "follow up" calls for a week straight.
Whilst I got the follow up email, it was there for me if I ever wished to go through with it. Simple. I'm still eying up my next car to buy and if I ever do take out a loan, I'll be sure to go through these guys.
Excellent customer service
We have used Stratton now on 4 different occasions (2 cars and 2 trailers). On every occasion the customer service, advice, and speed and ease of turnaround provided by our contact person, Nick, was excellent. We have our own business and we were able to do these leases based on the business BAS's. Cant recommend this company enough for leasing products.
Customer Service - on a another level
James as always had exceeded my expectations. His commitment and the level of his customer service is on another level. I wouldn't go anywhere else. Highly recommended. Thank you and 'till next time.
This is a great team for customer service and result
I’ve had a great experience with Luke in the team to help me with car loan settlement. Greatly appreciated. And will refer to others about this team and company. Fully satisfied!
Perfect couldnt be without it
Very quick and was very happy with my customer service and the experience was amazing, and did not experience any extra unexpected costs and was highly satisfied with the rate I received.
Always top service with James at Stratton
This is our third finance with James at Stratton and he is always professional and makes the process very easy. I highly recommend Stratton for personal and business finance. Great customer service. Friendly and easy to deal with.
Very quick and helpful! Made the whole process easy, not much paperwork on our side. Plus very understanding when dealing with an incorrect assumption made by the client (me). Thank you very much.
Very happy with service
I cannot give higher praise for the service provided by David Cook and Meagan French in helping me secure finance for a private via sale vehicle. To make matters interesting, I was away from home and often out of network range for the entire week during which everything was getting done. David's communications were always prompt, honest and reliable, making the whole process very easy and comfortable.
There were no hidden costs, all costs were clearly stated from the outset and the interest rate was very competitive.
I'll be recommending Stratton to anyone who asks.
Easy as. Very helpful
Ian was great couldnt have asked for a better sales person. He was helpful, polite and very informative. Would very highly recommend him and this finance company. Quick turn around too.
Stratton Finance is crap!
So I got a problem with my loan. Stratton's agent "William" transferred the money to the seller. Unfortunately the seller didnt give the car. So I called back to Stratton and they wont even help me about the case. They wont update you anything. So I recommend you guys to find another loan company as this company is crap. If you got problems with them you're gonna handle it on your own. They are just good when you are loaning but after that they don't care about you.
I have had well over 10 Personal loans and car finances in my life. Stratton Finance has been the absolute pinnacle of them all. I have never had such a great experience in all my time. Courtney Toon was a step in front all of the way. She got an unheard of interest rate, and an approval faster than i could have ever imagined. You have set the bar so high for all of my future loans and I wont be going anywhere else. Will recomend your services to all of my staff and family and friends. Thanks Courtney!!
Simple straightforward Luke levisohn was very helpful
Very easy to deal with Happy with rates that I got from Stratton Finance all cost were explained in an easy to understand manner customer service was excellent overall pleasent experience
Easy to deal with
Very easy to deal with, and took all the hassle out of applying for a loan. Kept in contact throughout the process - thanks again Jess and Stratton for your help!
A pleasure to deal with.
Great informative and absolutly no pressure customer service. A pleasure dealing with your team. When my situation changed you easily changed with me and kept me informed of better options available to me.
Easy process and successful result
I received regular communication and replies from David! Any questions about the process were answered fully. I got a great rate for the loan I wanted, better than going direct with the car company. The payments were settled in great time and I found the process stress free
Easy hassle free finance
Top work David (Humble). Made everything easy from my end and had the loan approved and deal settled very quickly. Email, phone and text communications were very clear. Highly recommended.
Seemless customer experience
Considering how many parties were involved in this process (Stratton, CarConnect, dealer) i was so impressed at how seamless this was. Called me and kept me informed every step of the way.
Great support! Keep it up!
The service was fantastic. Able to provide timely feedback and questions were answered in details which are easy to understand. Good rate on the loan. Overall experience is excellent. Good to share with others.
Pretty disappointing experience.
Pretty disappointing experience. Jumped through all the hoops and provided all the requested documentation. I was also clear about the loan purpose. I even work full time and am able to meet the loan payment requirements. I’m looking to start a business on top of what I’m already doing. I was just looking to purchase a vehicle rather than go down the road of renting. Now it’s got to a point where the broker won’t even reply to emails. I’m not sure if he is further exploring options or just figures he is wasting his time. Perhaps he could be reminded that he has also wasted mine.
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