3,032 reviews
AI reviews summary
Pros
Verdict
The service is highly regarded for its efficient turnaround times and the professional, supportive nature of its individual consultants. Clients value the clear communication and the ability of staff to secure competitive rates while managing the entire administrative process. While there are isolated reports of calculation errors or communication lapses, the vast majority of feedback reflects a reliable and streamlined experience.
I had an absolutely fantastic experience with Stratton Finance, especially dealing with Tony Gentle. Tony was great to deal with from start to finish. His communication was excellent, he was always happy to help, and he made the whole finance process smooth, simple and stress free. It's great dealing with someone who genuinely goes above and… Read more
beyond to help their customers. I couldn't be happier with the service I received and would highly recommend Tony and Stratton Finance to anyone looking for finance.
Thanks again, Tony! Really appreciate all your help.
Mitch was very helpful and had great communication during the whole process! He was informative and made the whole experience stress free for my first time financing. Very happy customer! Would definitely recommend others to go through him again! Thank you ☺️
⭐⭐⭐⭐⭐ Exceptional Service – Highly Recommend Louis! I cannot recommend Louis highly enough! From start to finish, he went above and beyond to help me, and I honestly couldn’t be more grateful for his support. Louis was incredibly compassionate,… Read more
caring, understanding, and responsive throughout the entire process. He took the time to understand my circumstances, made me feel supported rather than just another client, and worked quickly and efficiently to help me achieve the best possible outcome.
What really sets Louis apart is that he genuinely cares about the people he works with. He showed empathy, patience, and professionalism when it mattered most, and his willingness to go the extra mile made what could have been a stressful experience so much easier.
It’s rare to come across someone who combines such a high level of professionalism with genuine kindness and compassion. Louis is an absolute credit to his profession, and I would recommend him to anyone looking for a broker who truly puts their clients first.
Thank you, Louis, for everything you’ve done. Your support, efficiency, and kindness have meant more than you know! You deserve every bit of recognition for the effort and care you put into your work. ⭐⭐⭐⭐⭐
Follow-up · Blown away need to pop this on here, not only did Louis message a follow up text to ask how the car was going and was cheering me on that I could drive to see my son now. What a legend!
Reviews with attachments
Tony excellent job supurb service again, would recommend you and Stratton to anyone Thanks again
A huge thank you to Louis Fok! He helped me secure a great deal on my car loan and took care of all the finance and insurance arrangements for my new vehicle. I barely had to lift a finger. If you're looking for a car or asset loan, I couldn't recommend louis highly enough. Mile
We have dealt with Liam for all of our car loans, and we couldn’t be happier with the service he provides. Liam makes the entire process incredibly easy and stress-free, with excellent communication from start to finish. He is always professional, helpful, and goes above and beyond to make sure everything runs smoothly. We really appreciate his… Read more
dedication and the time he takes to help us find the right solution.
We highly recommend Liam to anyone looking for a reliable, knowledgeable, and genuinely helpful finance professional. We’ll definitely continue to use his services in the future!
Jessica was lovely to deal with, she explained things thoroughly. Jessica was also prompt in sending me information and processing my finance.
The professionalism from this woman, was above and beyond ‘ Candace Lodding ‘ I could not have had a better experience than the one you provided for your Company mate! Stratton Finance such an incredible experience. Candace made everything so easy. I now know what a VIN number is, learnt a-lot from your expertise! Thank you. Show reply
Eddie was fantastic, very thorough and kept me updated on everything regarding my new car loan. I would highly recommend! Thank you!
I have to say this was the smoothest experience I’ve ever had from any service. I reached out and 2 business days later had my settlement for my car loan confirmed. Dev at Stratton was amazing in managing the engagement with me ensuring the line of communication was open at all times (sorry for making you work a weekend!). I was in dire need of… Read more · 1
transportation and was able to get a fantastic rate, test drove the vehicle and picked it up within a week. I would highly recommend Stratton to find you the best rate on any loan.
Rhys was excellent to deal with zero complaints expert service. Got me into a new car with no fuss. Show reply
Jess made the entire process super simple. This is the third time we have worked with Stratton and would happily work with them again in future Show reply
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Zubyr Ali has been awesome to deal with he's been responsive and helpful and very down to earth... Thanks for all your help Show reply
Eddie Williams was a great help in securing a new vehicle loan for me, giving me a good interest rate based on my situation and supporting me with difficult situations in regards to the purchase. I highly recommend Eddie from Stratton Finance! Show reply
Michael at Stratton Finance was outstanding to deal with. He took the time to understand my needs and came back with the best finance option available. He made sure that the loan options were not only competitive but perfectly tailored to my situation. Throughout the process, Michael was clear, responsive, and incredibly supportive, making what… Read more · 1
could have been a complicated experience feel simple and efficient. His professionalism and attention to detail gave me complete confidence in my decision.
Thanks Michael for your assistance on this purchase!
Great experience with Joel and the team at Stratton. This is my second time working with him, and once again he delivered excellent results. Fast, reliable, and consistent with communication throughout the entire process. Highly recommended! Show reply
Lucy was amazing to deal with when buying my new car. Nothing was too hard and she took all of the guess work out of financing and answered the phone or contacted me as soon as possible Show reply
What a great employee Stratton’s got with Adrian Morrisbey I have recorded a video but let’s just say I wouldn’t consider contacting anybody else for financial reasons he is great at his job and it is a pleasure having him deal with these things his professionalism is through the roof and makes the hardest situation seem easy Show reply
In-depth reviews
I had an outstanding experience with Stratton Finance when arranging finance for my new car. From the very beginning the process was smooth, professional and stress free. My finance consultant Louis, was absolutely fantastic. He was calm, composed, knowledgeable and incredibly thorough throughout the entire process. What I appreciated most was… Read more
his honesty. He never gave me false hope or made promises he could not keep. Instead he carefully explained everything, managed my expectations and assured me he would do his very best to achieve a positive outcome.
My finance was approved within just three days of submitting my application, which exceeded my expectations. Louis kept me informed every step of the way and was always available to answer my questions.
If you are looking for a finance company that genuinely cares about its customers and a consultant who is professional, trustworthy and committed to getting the best possible result, I highly recommend Stratton Finance. Thank you Louis, for making what could have been a stressful experience so easy and enjoyable.
Excellent experience with Stratton Finance!! I had a really great experience working with Mitch Mulach from Stratton Finance. From the start, Mitch was professional, approachable, and incredibly patient. He took the time to walk me through everything, answered all my questions (there were a few!), and made sure I felt comfortable with each step… Read more · 1
along the way.
The whole process was smooth, timely and well managed. When small hiccups came up, Mitch handled them calmly and efficiently without making them feel like a big deal. I never felt rushed or pressured — there was no pushy sales approach at all. Instead, he provided clear, factual information and let me make informed decisions.
What really stood out was how much effort Mitch put in to make sure everything went to plan. He did exactly what he said he would do and genuinely went above and beyond to get a good outcome. I felt supported the entire time.
I wouldn’t hesitate to recommend Mitch to anyone looking for a professional, stress-free lending experience.
I just wanted to give a massive shout-out to your team, and in particular to Joel. Every car loan approval process I’d been through previously was nothing short of a nightmare, with delays completely outside my control. That experience couldn’t have been more different here. Joel has now arranged two car loans for me, and both times the process… Read more · 1
from beginning to end was quick, painless and genuinely easy. With the most recent loan, even the vendor couldn’t believe the turnaround – the car was purchased on Sunday and cleared funds were received by lunchtime Tuesday. Based on past experiences, I didn’t think that was even possible.
Joel has been an absolute pleasure to deal with. He speaks plainly, sets clear expectations, is upfront about what’s possible and what isn’t, and then delivers. He under-promises and over-performs, which is rare these days.
I will be recommending your services to anyone and everyone who needs finance. Please pass on my sincere thanks to Joel – he’s a legend.
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Positive reviews
I had a great experience dealing with Mitch. He was professional, knowledgeable and made the whole process easy and straightforward. An absolute top bloke who was always happy to help and answer any questions. Couldn't fault the service and would happily recommend Mitch to anyone looking for a financial broker. Thanks again, Mitch!
I have purchased 5 cars financing with Stratton and each time has been an absolute breeze and quick, not to mention and great rate and payment terms. Strongly recommend if you are wanting to buy a new vehicle and need finance Stratton is the only one you should call.
Ben made financing my car easy from start to finish. Professional, responsive, and clear about every step. He found me a great option and took all the stress out of it. Highly recommend!
Negative reviews
Dealt with [Name Removed] really disappointed was hopeless promised the world and delivered nothing, I was able to get competitive finance rate through another finance broker who was fantastic.
I recently contacted them to enquire about a car loan of approximately $54,000. The customer service representative was initially pleasant, but his tone became increasingly passive-aggressive as the conversation continued. He first asked about our rent. We live in regional Victoria and received a very good rental offer, which he seemed reluctant… Read more
to believe. He said, in a dismissive tone, that it was lower than usual and that we would need to prove it with a rental agreement.
He then asked about our expected loan rate. The dealership had offered us 7.5% at the time, and we said we were looking for a rate that could beat it. This appeared to be the point where the conversation changed. In his own words, he said that we did not have an asset yet and that he did not think a financial institution would approve us for that rate. He told us to check with those dealers first and call back if they could help.
That was the entire conversation. If that's how you are trained to talk to a potential customer, then that says a lot about the financial institution.
Ironically, the dealership did approve us, and we ultimately secured an even better rate of 6.24%. My wife is a doctor, and I believe that helped. I would never go do business with Stratton Finance unless they are the last vendor left on planet Earth. I would advise the same to friends in my network. Totally disappointed.
I recently applied for a small car loan through Stratton Finance as they had such wonderful reviews but I haven't been at all happy with the service I received. When I first called I was told that I had 'pre-approval' for the loan (I am a sole trader with an excellent credit rating) and on that basis I arranged for a mechanic to thoroughly check… Read more
the car I was going to buy ($320) and then put a deposit down with the dealer ($200) and signed the contract. After 2 days of giving Stratton more and more information I was eventually turned down. The person I dealt with denied saying that I had 'pre-approval' (I have a witness to this and he was on loud speaker) and also denied other things that he had said. I would definitely not recommend Stratton Finance at all. I am now $520 out of pocket all based on what I was told at the beginning of the process. They also quote a much lower figure initially and then add 2% to the greatly inflated loan rate that they eventually arrive at - from originally saying 8 - 9% to a hefty 12%. Pretty poor.
Recent reviews
Maxwell Bovingdon - was an absolute champion. Fast Efficient and very easy to deal with. Great Rates and a fantastic turn around. Pre approval in 1 business day, unconditional approval in 2 business days and remittance on the 3rd! Have always used Stratton as my broker and always will. Great job Team!
Matt made the whole process simple, from the basic what am I trying to achieve to the what docs I needed. The entire process took no more than 48 hours and I was approved and now in driving around in my new car. Highly recommend giving Matt and Stratton a go