2,917 reviews
AI reviews summary
Stratton Finance receives overwhelmingly positive feedback for its streamlined loan processes and high-calibre brokerage team. Customers frequently highlight the ease of communication, noting that brokers are accessible outside of standard business hours and provide a personalised experience that avoids automated systems. While the vast majority of experiences are seamless, a small number of reports indicate potential discrepancies in initial quotes versus final agreements.
Pros
- Exceptional Communication: Brokers are consistently praised for being responsive, transparent, and proactive, often providing direct lines of contact that eliminate the need to navigate call centres.
- Speed of Service: The turnaround time from initial inquiry to settlement is frequently described as rapid, with some approvals and fundings occurring within 24 to 48 hours.
- Expert Guidance: Reviewers value the brokers' ability to navigate complex financial situations—such as being self-employed, a sole trader, or having negative equity—to secure competitive interest rates.
- Value-Added Services: Customers appreciate the "one-stop-shop" approach, where brokers often assist in finding vehicles through their network and securing discounted insurance rates.
Cons
- Quote Discrepancies: A few reports highlight instances where the final interest rates or repayment amounts were higher than those initially quoted or calculated during the consultation phase.
- Pre-approval Issues: There are isolated complaints regarding the reliability of "pre-approval" status, leading to out-of-pocket expenses for vehicle inspections before a final rejection.
- Post-Signature Support: In rare cases, users felt unsupported or ignored once the loan documents were signed, particularly when trying to resolve errors in the repayment schedule.
- Misleading Product Information: A recurring point of frustration for dissatisfied users is receiving information about loan features (such as refinancing or early payout) that later turned out to be inaccurate.
Verdict
Stratton Finance is highly recommended for consumers seeking a fast, human-led brokerage service that takes the administrative burden out of car financing. It is particularly effective for those with time constraints or non-standard financial profiles, though users should carefully verify the final repayment calculations and "pre-approval" conditions before committing to secondary costs like inspections.
Stratton Finance is a very efficient company. From the time you get into contact with them, they are on the ball 24/7 with getting your loan accepted ASAP, Stephen especially, with having troubles with my lender, Stephen still did his part in updating me and the car company whenever something new would happen. I recommend them for any type of loans you have.
Stephen from Stratton Finance was fantastic to deal with. He made the whole personal loan process simple and stress-free, kept me informed throughout, and secured a great outcome. Professional, responsive, and easy to work with. Highly recommend!
James from Stratton Norwest was exceptional to deal with. From start to finish he was extremely responsive, answered all our questions and got us a great deal. We couldn't be happier and would strongly reccomend him to anyone.
Reviews with attachments
The professionalism from this woman, was above and beyond ‘ Candace Lodding ‘ I could not have had a better experience than the one you provided for your Company mate! Stratton Finance such an incredible experience. Candace made everything so easy. I now know what a VIN number is, learnt a-lot from your expertise! Thank you. Show reply
Eddie was fantastic, very thorough and kept me updated on everything regarding my new car loan. I would highly recommend! Thank you! Show details
I have to say this was the smoothest experience I’ve ever had from any service. I reached out and 2 business days later had my settlement for my car loan confirmed. Dev at Stratton was amazing in managing the engagement with me ensuring the line of communication was open at all times (sorry for making you work a weekend!). I was in dire need of… Read more · 1
transportation and was able to get a fantastic rate, test drove the vehicle and picked it up within a week. I would highly recommend Stratton to find you the best rate on any loan.
Rhys was excellent to deal with zero complaints expert service. Got me into a new car with no fuss. Show details · 1
Jess made the entire process super simple. This is the third time we have worked with Stratton and would happily work with them again in future Show reply
Zubyr Ali has been awesome to deal with he's been responsive and helpful and very down to earth... Thanks for all your help Show details · 1
Eddie Williams was a great help in securing a new vehicle loan for me, giving me a good interest rate based on my situation and supporting me with difficult situations in regards to the purchase. I highly recommend Eddie from Stratton Finance! Show reply
Michael at Stratton Finance was outstanding to deal with. He took the time to understand my needs and came back with the best finance option available. He made sure that the loan options were not only competitive but perfectly tailored to my situation. Throughout the process, Michael was clear, responsive, and incredibly supportive, making what… Read more · 1
could have been a complicated experience feel simple and efficient. His professionalism and attention to detail gave me complete confidence in my decision.
Thanks Michael for your assistance on this purchase!
Great experience with Joel and the team at Stratton. This is my second time working with him, and once again he delivered excellent results. Fast, reliable, and consistent with communication throughout the entire process. Highly recommended! Show details · 1
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Lucy was amazing to deal with when buying my new car. Nothing was too hard and she took all of the guess work out of financing and answered the phone or contacted me as soon as possible Show details · 1
What a great employee Stratton’s got with Adrian Morrisbey I have recorded a video but let’s just say I wouldn’t consider contacting anybody else for financial reasons he is great at his job and it is a pleasure having him deal with these things his professionalism is through the roof and makes the hardest situation seem easy Show details · 1
We have been dealing with Heather from Stratton for over 5 years now and we can’t fault the service and customer service in which Heather provides she is always happy to answer any questions and provide advice on which way to handle the requirements we need. We love dealing with Heather and so glad we have found her. She is defiantly someone I’d recommended to anyone. Show details · 1
Heather was amazing and professional. She took a little longer to get us the best deal she could find. I highly recommend Heather and will certainly use her again. Show details · 1
Stratton Finance has been an absolute pleasure to work with! Their team is incredibly reliable and makes the entire process simple and stress-free for everyone. From start to finish, their professionalism and attention to detail stood out, ensuring that every step was smooth and straightforward. I highly recommend Stratton Finance to anyone looking for exceptional service and a seamless experience. Show details · 1
Eddie was the man! Did a fantastic job, was the best service and best rates hands down, thank you once again Eddie Show reply
In-depth reviews
I recently applied for a small car loan through Stratton Finance as they had such wonderful reviews but I haven't been at all happy with the service I received. When I first called I was told that I had 'pre-approval' for the loan (I am a sole trader with an excellent credit rating) and on that basis I arranged for a mechanic to thoroughly check… Read more
the car I was going to buy ($320) and then put a deposit down with the dealer ($200) and signed the contract. After 2 days of giving Stratton more and more information I was eventually turned down. The person I dealt with denied saying that I had 'pre-approval' (I have a witness to this and he was on loud speaker) and also denied other things that he had said. I would definitely not recommend Stratton Finance at all. I am now $520 out of pocket all based on what I was told at the beginning of the process. They also quote a much lower figure initially and then add 2% to the greatly inflated loan rate that they eventually arrive at - from originally saying 8 - 9% to a hefty 12%. Pretty poor.
Excellent experience with Stratton Finance!! I had a really great experience working with Mitch Mulach from Stratton Finance. From the start, Mitch was professional, approachable, and incredibly patient. He took the time to walk me through everything, answered all my questions (there were a few!), and made sure I felt comfortable with each step… Read more · 1
along the way.
The whole process was smooth, timely and well managed. When small hiccups came up, Mitch handled them calmly and efficiently without making them feel like a big deal. I never felt rushed or pressured — there was no pushy sales approach at all. Instead, he provided clear, factual information and let me make informed decisions.
What really stood out was how much effort Mitch put in to make sure everything went to plan. He did exactly what he said he would do and genuinely went above and beyond to get a good outcome. I felt supported the entire time.
I wouldn’t hesitate to recommend Mitch to anyone looking for a professional, stress-free lending experience.
I just wanted to give a massive shout-out to your team, and in particular to Joel. Every car loan approval process I’d been through previously was nothing short of a nightmare, with delays completely outside my control. That experience couldn’t have been more different here. Joel has now arranged two car loans for me, and both times the process… Read more · 1
from beginning to end was quick, painless and genuinely easy. With the most recent loan, even the vendor couldn’t believe the turnaround – the car was purchased on Sunday and cleared funds were received by lunchtime Tuesday. Based on past experiences, I didn’t think that was even possible.
Joel has been an absolute pleasure to deal with. He speaks plainly, sets clear expectations, is upfront about what’s possible and what isn’t, and then delivers. He under-promises and over-performs, which is rare these days.
I will be recommending your services to anyone and everyone who needs finance. Please pass on my sincere thanks to Joel – he’s a legend.
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Positive reviews
I would never go anywhere else for finance again. Tom was fantastic to work with, super quick to respond and follow up. I can't speak highly enough of Tom from Stratton Finance. Show details
From enquiry to settlement the process was stress free and effortless. It’s the 3rd time I’ve personally used Stratton and highly recommend Stephen Apergis. I’ve referred family to his service and even car dealerships have praised him to me on how efficient and communicative he is. If you are considering a loan, reach out to Stephen, you won’t regret it.
Eddie was absolutely awesome. Eddie made the process so quick and easy. Nothing was to much trouble, he went above what I would have expected. Eddie was such a pleasure to deal with this is the third vehicle I have purchased with Eddie and I would highly recommend Eddie to anyone. Thank you so much Eddie it was a privilege again to have you sort my loan. Show details
Negative reviews
I was promised lower repayments than what I ended up getting. The Stratton representative, Samuel McBain, did the calculations wrong. I trusted his judgement and didn't realise he was wrong until after all the paperwork was signed. We were very clear we wanted weekly repayments to be no higher than $240. Before signing, we enquired with Sam… Read more
about the proposed minimum monthly repayment being higher than this. He told us the minimum monthly payment ($1023.83) was times by 12 months ($12,285.96) then divided by 52 weeks, making weekly repayments $236.27. This is INCORRECT. The finance company he put us with (FirstMac) simply divides the monthly repayment by 4.
The result is a weekly repayment of $255.96.
When I tried to reach him after signing the agreement and learning this, he ignored me. No apology for his mistake.
Very disappointing. Will never put my trust in Stratton again.
I was not pumped about having to navigate the finance world and search through loan options, Jean from Stratton cut straight through, listened to what I needed and found a very good suitable product for me, great follow up and assistance all the way through to the loan approval, made it easy, new car on the way, so highly recommend. cheers UPDATE… Read more
- Was given misleading information, the product I was sold was chosen for a specific purpose and fast forward to me trying to utilise that facility both PLENTI loans and STRATTON were unable to assist and no one wanted to own the mistake, wouldn't recommend and ill get back to not doing reviews anymore after being burned on this one.
My experience with Stratton Finance, particularly with Nick, was extremely disappointing. He initially offered me a better finance quote than the dealership, so I declined the dealership’s offer based on his assurance — only for him to come back days later with a much higher quote. To make matters worse, he didn’t have the courtesy to inform me… Read more
upfront — he ignored multiple calls and messages, leaving me in limbo during a critical time.
I had provided all my details on Friday, including that I’m new to the country and currently on probation — something he was well aware of. Despite this, he proceeded with a quote that clearly didn’t align with the lender's (Pepper Money) criteria listed on their own website.
Another issue is the lack of transparency around fees. Both Stratton’s and the lender’s charges are high, and instead of disclosing them clearly, they try to disguise these costs in the monthly repayment figure.
Overall, this experience was unprofessional, misleading, and frustrating. If you're looking for honest and reliable finance advice, I would recommend looking elsewhere.
Recent reviews
Ben presented me some finance options to consider. Between ourselves we shortlisted 3. and chose one which better fitted our requirements. The selected option undercut the bank and the dealer finance options by about 2%.. Can't argue with that, Contract execution was simple, and quick. Once complete we picked up the new Car the following day. Very happy to recommend Ben and the Stratton Finance team.
Kevin was friendly, extremely knowledgable, patient & thorough. He really made the process of buying a new car easy and stress-free. I was very happy with the rate he was able to find me that fell within my budget and requirements. Thanks for all your effort Kevin!
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