Disability issue. I did not mention my problem as I just wanted smooth, simple, stress free. I tried to put money into a term deposit. The buffoons giving 2 contradictory options for id. I could go to local post office to verify id. They did. Stuncorp did say they would send it to them. APO does not. SO I asked to send it email... this is 15 phone calls later. They then said I had to go to the STORE their word for a bank...in Grenfell st... had to walk, bus, walk bus in. Doctor said limit your steps as need more surgery. So they made me waste ...time with PO visit to then reject it. Never had to deal with clowns like they have in this STORE. Fraud people ring up to say you have to go in as I was not a fraudster... gee thanks trying to invest money never been harder. Uk compensate, paying you for their mistakes with customer service... result is better banking and customer service. Here you are treated like crap. However my credit union will get a 5 star review as they know what is smooth, simple, stress free. And a nice term deposit for a win win. 297 negative reviews. oh 298 now for shocking management and training. November 11th 2019 Update: Perfect if Suncorp did not exist Suncorp has many negative reviews. Too many cooks spoiling a foul broth of incompetence and zero customer service. Money going into term deposit....too hard if you make a simple request. Too hard if you want to put money into a new account. Too hard if you are disabled. Since then 3 survey requests 3 feedbacks email phone email and these incompetents do not talk to each other....!!!! Do these reviews improve do you think? Would you look forward to an imbecile sending you a survey when he did not speak to all the other face saving, time wasting, damage control departments? Suncorp missed out on a wedge of money.... and invite negative reviews this is 4 times already... Some people should not manage a bank.....have seen more brains in a bunch of grapes....
In setting up Suncorp accounts I found the staff know what they are doing. I had a difficult structure to set up and no-one in a couple of other banks I tried could answer my questions! The term deposit rates are relatively good but overall I think the bank is great. I have only been with them for a year and have been very impressed.
Excellent no-problem, no fuss service. I look forward to maturity of the term deposit! I would recommend them to anyone, and have already done so to family.
I found the staff to provide a very helpful and responsive service. Financial information was calculated out for me on the spot, no need for an appointment. The branch (in Tas) was accessible and inviting. The term deposit account was set up with minimal fuss and time. All information was provided for me in a plastic wallet: easy to keep tabs on. Most importantly at the time, ie August 2010...
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