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Super Rack

Super Rack

 Verified
Super Rack
4.7

147 reviews

Positive vs Negative
95%5%
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147 reviews
5 jvdv1  · Brilliant service. Ordered some racking for the garage and it was delivered within 3 days. The racking was easy to assemble and strong.
5 Mitch  · Product is good and when I had an issue they fixed it with no fuss. Good to deal with.
4 Keiren  · good quality and price. Good staff who were helpful. Even got a discount on the delivery to Sydney.
4 Erica C.  · I purchased Cattle Rail Panels Good Value and they were dispatched promptly
5 Daars Nada  · Good product, easy to install. Prices competitive and efficient delivery.
5 Emma  · Amazing quality, third time purchasing now. Sturdy and easy to assemble. Perfect for the garage.
FCB Logistics
FCB LogisticsQLD
 

Work bench was out of stock so was upgraded to a bigger one FOC. Top quality & very reasonably priced. These benches are super easy to put together, no tools needed. They are very strong too. Thanks Super Rack, we will be recommending you to everyone.

Ask the reviewer
DJM
DJMSA
 

Recieved my order a little later than what was indicated on the shipping details, contacted Jenny at super Rack via phone, she was very helpful and promised to get it sorted, a few days later I received updated shipping details along with promised delivery date, Item arrived, slightly damaged but it wasn't major, overall satisfied with what I ordered , I have only given 5 stars because of Jenny's help,

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Tony C.
Tony C.NSW2 posts
  Verified

Bought ‘outside dog enclosure’ for our dogs. Assembled under carport. After three years the galvanising failed. Product started to corroded. Three doors fell off. Called the company. Manager [Name Removed] said that they would not be prepared to do anything. Despite the product advertised as outside use. A Google search for the product states it… Read more

is hot dip galvanised. Manager says it is not. We now have to replace the dog runs at our expense.

Do not buy from superrack.

Super Rack
Super Rack    

We welcome customer feedback as it helps us improve as… Read more

Reviews with attachments

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Jaime
JaimeNSW
 

Not worth freighting as arrive damaged – Purchased over $3k in panels and they didn’t even strap them correctly onto a pallet for shipping therefore 3 of the panels were re bent. Sent photos of every angle of the pallet upon arrival showing the bends and they won’t replace them. Require more yards so I’ll buy elsewhere and get more panels to sort the 3 that were damaged by super rack.

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Eric G.
Eric G.VIC
  Verified

Great product. Easy to deal with. Would recommend – Was able to make an order online and pick up the next day. Fence panels were exactly what I needed. Guys in the office and the yard were very professional and helpful

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Stuart
Stuart2 posts
 

15 head stock pen – Quality check Value for money check Delivery check. Overall, a very good experience Show reply

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Chris D
Chris DVIC2 posts
  Verified

Very pleasant experience, quality products – Great place. I called first with a handful of questions and was able to place my order and pickup without any issues. Setup was very simple, instructions were clear and easy to follow, the final product is of excellent quality. Highly recommend! Show reply

Positive reviews

Ross
Ross2 posts
 

Quality of cage is consistent with advertising and galvanising appears strong and inside the pipe. One consideration is bung for the pipe should have been an option

Roland
RolandVIC
 

A Quality Product – The 1600kg Garage shelving is very well engineered, accurately manufactured, easy to assemble and very well packaged. My order was dispatched promptly and arrived in perfect condition!

Jarryd Judd
Jarryd JuddVIC13 posts
  Verified

Right rack, right time – Very easy to order online, complete payment and the order was shipped and delivered the next day. While shipping is not free nor cheap: these are heavy and bulky items which wont traditionally fit in a car or even mid sized SUV. All invoice and tracking was sent electronically and I was stunned to have the racks arrive within a day: despite me… Read more

living on the other side of Melbourne, Australia. The two racks supplied were well packaged and arrived with no damage. The instructions were straightforward and a single person could set these up. The two racks can be configured differently and use a bi-directional keyhole system to lock everything together. A rubber mallet is a must and will save your palms from hitting metal on flesh.

Negative reviews

Andy
Andy
 

Not great – First time I ordered, great details, great price and order got to me quickly, second time round... its been over 3 weeks and no update of when my gates are going to be here.. I ordered them and then was told they were out of stock.. if I had known they were out of stock I wouldn't have ordered from here

Steve
Steve
 

Great rack but a shelf was damaged in transit from supplier – Rack is great quality but a shelf was damaged in the pack when received, apart from that was happy with the product

Super Rack
Super Rack    

Thank you for your review! We're glad to hear that… Read more

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Gigi
Gigi
 

It is a very bad experience with Super Rack – I was ordered and fully paid 5 Racks at the end of May, they quoted will be delivered to me at 13 of June, but until now I still haven’t received them yet, it is really really hard to work with them.

Super Rack
Super Rack    

Hey Gigi, We appreciate you reaching out to us and… Read more

Recent reviews

Adam
Adam9 posts
 

Good product, great price – Ordered the 3.6 x 2.4 dog enclosure on line. Good product, great price. Ordered online. Quick response with good comm’s throughout the transaction. Opted for pickup which, while not seamless, ended well. Would recommend super Rack.

Ron
RonVIC3 posts
 

Super fantastic racking – Wow, the heavy duty Blue and Orange racks are fantastic. Very reasonably priced, easy to set up, look great and very stable. I have 4m high ceilings so the 2.7m high units worked a treat, allowing me to stack to the ceiling. Highly recommend these racks.

Paul
PaulQLD
 

Great service and product – Great item and great price, team very helpful, my sheep yard was supposed to be ready for pick up if a couple days, I was in the area have them a call and where only to happy to have it ready within the hour. The fork driver at the warehouse was great, good attitude even had couple minutes for a chat. I’ve bought a cattle yard and sheep yard from Super Rack, totally recommend.

Rich C
Rich C
 

Very happy with my purchase! – I placed an order for a couple of lightweight racks for my garage - received an email within the hour that they were ready for pick-up! The team onsite were friendly and knowledgeable, and the racks were as I ordered. Very happy with my purchase!

Alison
AlisonQLD
 

Super Rack has ticked every box – Excellent products and a great ordering and delivery experience. So glad that I ordered from Super Rack, the products received are great quality & assembly was super easy (one person job by a female) with only a rubber mallet. Communication around delivery time was spot on with the request I had made at the time of placing the order and pricing far more competitive than the 'big guy'. Great job Super Rack !!

Hugh P
Hugh P
 

Well worth it – Ordered the 2 metre high 600 kg setup for home garage. Easy to order, delivered promptly, easy to install, colour looks great, god product. Couldn't be happier for what I needed. Also a lot better value than what I could have got from the major hardware store we all might otherwise buy from.

Elizabeth
ElizabethQLD
 

Easy, flexible, sturdy – The shelving was very easy to put together. It looks great and sturdy, good size. Especially helpful that we could determine the height of the bottom shelf, effectively giving us extra storage since we could use the floor as the first level.

Vince27759
Vince27759VIC
 

SuperRack Heavy duty shelving and workbench – Just upgraded my garage with SuperRack heavy duty shelving and workbench. Ordered online and delivered within a week. Shelving was very easy to assemble. Online videos were very useful also. I am very happy with my new garage shelving.

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David E.
David E.2 posts
 

Long Term Customer shocked by Freight Bill – Web Shop gave option to get a quote for shipping. Instead I received an invoice for over $200 for shipping. A very rude shock! Rang the Super Rack Office and all was sorted out very quickly. I then collected the fence panels myself. Need to fix your Web Site Super Rack.

Russ
RussQLD2 posts
 

monster plant stands – perfect rack for my plants large and small super strong easy shelf adjustment wheels would have been great addition still all good thank you driver great attitude

Brooke
BrookeVIC3 posts
 

Good Looking Rack Shelving - Quality Product - Top Notch Service – Recently purchased the 2.7m high Garage Shelving Racks at 1.5m long sections for a 14m x 8m shed, their website was very easy to navigate, had all required information available to make an informed choice on what was required (lengths, widths, heights, styles, packaging weights etc), I did have multiple questions that needed answering before… Read more

making the 5K purchase, Kerrie was extremely helpful and responded promptly to all queries, scheduled a collection date, they had all components packaged up in 80 separate boxes and allocated an area at their warehouse where I could load them all into my trailer, have only installed a third of what was purchased to date but they are sturdy and look great, although they were packaged well inhouse and could not be damaged during my transport I have encountered 5 damaged shelf tray sections and 4 damaged cross member sections whilst only a third of the way through installation, the shelf trays were damaged when they strapped their boxes (straps pulled to tightly, ripped the box and bent the shelf) and the damaged cross member sections appeared to have been dropped onto something hard and kinked the corners prior to packaging in their boxes as their transport boxes were undamaged, the damage has been minor though and I have been able to hide these sections on the bottom shelf facing the back wall, there are 608 separate components within the 80 boxes so I would have been surprised if there were zero damaged sections, I will be in touch with Super Rack if I encounter to many damaged sections and are unable to hide the damage, the damage hasn't effected the strength of the shelf, just looks bad if it wasn't able to be hidden from view, I still rate them at 5 stars as they look great, are a quality product and I can see them lasting me 20 years at least.

Glen W
Glen WQLD
 

great product at great price – The racking Purchased arrived when it was promised and of great structural quality for a very competitive price! highly recommended!!

Daniel H.
Daniel H.QLD3 posts
 

Great quality shelving at a great price – Quality shelving at a good price and quick turn around. Only downside was the postage, there was nowhere stated the dimensions of the packaging so paid an astronomical amount for delivery to the courier to turn up with it on the back of his ute. Might be worth double checking before paying

Mark B.
Mark B.QLD3 posts
 

Good quality product at a good price – I purchased the 600kg garage shelving. It was well priced and so good to have shelving I can just snap together without screws compared to others I have had in the past which have hundreds of screws and many man hours. The rack is well made and sturdy, no MDF which alot off comparable products have. So much better than alternative garage shelving… Read more

from bunnings or similar at the same price point. Unfortunately one of the backets was rusted but they replaced without issue. Although there was a bit of mixup giving me the wrong size to start with but was rectified. Yes I had to load the shelves in my car myself but it was not heavy so can't complain for the price, as others have, it's not a big deal. I will be back if I need more garage shelving.

Dazza
DazzaQLD3 posts
 

Great shelves – Great shelving, very strong and easy to assemble. The only negatives were the cost of the freight and how rude the delivery driver was. I was out of town for work and the driver had a go at my wife for not having a forklift(because every residential address has forklifts) and then he just watched my wife unload and take everything inside. 5 star shelving and 1 star for delivery.

John V.
John V.QLD
 

Easy purchase and quick delivery – Product is great, value for money also great. Delivery was timely. My only suggestion is to send a notification before delivery. We were out of town when goods were delivered and the boxes had to stay outside.

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