Super Vape Store

Order 3 x vapes and charged me $130. Then stuffed around getting them delivered. Then delivery driver confirmed I required to pay a safety insurance deposit of $200 before deliver and this whe. I questioned it with the merchant he confirms it’s only for first time customer. Then back.

Wonderfal – I have been going to the super vape store in Beenleigh for some time now and their service is so good. Always helpful and very good at advice and recently i had an issue with 1 item and Maddy suggested to try something which i did not get a good result i went back and met with Georgeina who so helpful and followed the process to rectify the… Read more

problem which she did so was very happy. Well done to Tammy as she has trained the girls so well so it always nice to visit the Vape store

Waste of time – Advertising products as available, but then ask to swap them for other less quality products due to “delays”. After requesting a refund got told a no refund policies exists - it doesn’t anywhere on their website and they couldn’t provide one when asked. Ends up being sent random vapes we didn’t request instead of having a store credit and waiting for the ones we wanted to arrive. Won’t be buying from here again.

The absolute best customer service – The best costumer service I’ve had so far, I had a lovely lady pretty sure her name was Shai? I can’t remember exactly but she was very polite, extremely helpful and very professional. Definitely recommend going to the Mt Gravatt Super Vape Store she was honestly the loveliest people I’ve dealt with there. Would go there again 10/10

Incredible customer service!! – I ordered the wrong coils. I emailed and axle got back to me in less then 24 hours. Rectified my issue and refunded me immediately. Couldn’t believe the standard of customer service that he provided and I will mixer definitely be using this shop again! Thanks axel

Tamworth store – Shout out to mitch from the Tamworth super vape store, great customer service, very polite would definitely recommend going in and sorting you out with a vape and whatever else you need.

Bad customer service – Use to be great but have gone down hill very quickly no customer service says to state what flavours but what's the point cause thay just send the stuff thay can't get rid off won't reply to text calls or emails now DO NOT RECOMMEND

Do not order online,postage speed is ridiculous – I put an order in on the 16th of august,expected delivery was suppose to be the 19th,it is now the 27th of august and still have not got my order,it's only got to come from Queensland to Newcastle,I ordered from mixology in New Zealand on the 23rd of august and already have had it delivered on the 27th 4 days later,3 weeks delivery to come 8 hours down the coast is unacceptable,who knows I might not even get my order absolutely ridiculous

Stolen money – I ordered an oil last Wednesday, it came Friday but that's not my problem. My order came to $23.15 incl shipping, today I was charged another $8 for no reason.

Super handy tips – The guys at the super vape store in Toowoomba are very helpful and have knowledge about all products, store is always well presented and always fell welcome when entering

Fabulous Business!!! – Magnificent business. Professional. Fabulous communication. Supportive for a baby-boomer & definite cigarette alternative with E-liquid. Axel is my new bestie. Highly-recommend.

Bad Dispatch Times for Stocked Items – Ordered a product online and been over a week since made the order still haven't dispatched or emailed with explanation. Tried contacting to get an ETA but haven't gotten a reply yet...prety sad

Best Vapes and Amazing Customer Service! – This store has a huge range of vapes - something for everyone. As a bit of a novice, I needed some assistance so sent off an email. Within minutes, Axel called and went out of his way to help me. By the end of our conversation, my problem was solved and I had a new best friend. He could not have been happier to help me. They have a customer for life because of this! Thanks Axel !

Great friendly service – Great knowledgeable and friendly, professional staff. With excellent service I love shopping in store and online! ☺️ Their knowledge is outstanding and definitely easy to buy from If you are a first time buyer or looking to upgrade your current vape.

This is what every smoker needs – Great service to to solving problems with capes. And it is a great way to leave smoking. Buy once, you will buy all the time. You can depend on them, that sure.

Good stuff – I have never found special liquids but just in super vape store. I recommend every one to go to this place it is just the best place to but liquids and there are several flavours

amazing store – The best vape store you can visit in Toowooma, the best service you can get, and a very friendly staff members. Whenever you want to know more about vapes and willing to buy one, this is the perfect shop for you.

Terrible service. Never again! – First time user of Super Vape Store and I ordered a 5 litre 50% PG/VG mix. I paid Super Vape Store directly two amounts: $49.00 for the product and $20.00 for the shipping. The product went missing in transit. I contacted Super Vape Store and they washed their hands of it, leaving it for me to chase up Australia Post for tracking and refunds.… Read more

Other suppliers tend to provide the service you've actually paid them for. If it goes missing, they'll chase it up and sort it out. Not Super Vape. So I urge anyone to look elsewhere for their product as others provide the full service that you've actually paid them for, including chasing up any shipping issues. I'll certainly never give Super Vape another opportunity to disappoint ever again. There are other vape suppliers that provide much better customer-centric services out there. I'll stick with them.

They made a lifetime member out of me – They have friendly online staff and even go out of their way to fix mistakes you made in an order. Will always buy from all the time. Thanks you heaps.

Great store, great service – Great local store with great service. Staff had a lot of experience and gave great honest advice on different products available. Would recommend to anyone that uses a vape or thinking about

I do not like – Attention, do not take these three products supervape, banana, fragola and pesca. They have a taste of cardboard, they suck. I have contacted them after having purchased more than 100 dollars of goods, and meet I can accredit you 10 dollars! This is a vile behavior. Be careful. 10 dollars buy you a sandwich from mcdonald, I give you gift io. Ahhhhhh

Juices are rubbish – I recently ordered 8 flavours and some 120 ml bottles, of the 8 there was two that were ok but the rest were weak as p^^s and a waste of good money. A few flavours didn’t taste anything like what was on the label and some were recommended to use a 15% mix and still rubbish, I recently asked are they new to the market because hardly anything had… Read more

reviews and they said that’s because we always update flavours so in other words we can’t get some right and if you suddenly like something well that obviously could change, never again SVS. Plenty of places with genuinely good flavours

svs store tweed heads – Thanks Luke for your great advice and service at the tweed heads store. excellent products, and service look forward to seeing you soon and trying all your great flavors leasa

Slow service – The first time I ordered from Super Vape Store Australia they messed my order up and did not even have things in stock that I ordered so I had to wait. Then it took a month for me to get my Pg Vg bottle. Then on their other site social lites I ordered a cigalike for a friend with the points I had earned and a couple of days later I got a call… Read more

saying that they did not have any of them either so I had to order something else.

Now I cannot even sign in or get a new password because their site is playing up.

So I send them a email and the reply was we are opening a new site so you have to basically wait and make a new account.

So what am I supposed to do in the meantime.

Wait again not good enough Super Vape Store..

No product, no reason. DONT USE – After putting an order for a single juice and paying in full, nearly two weeks on and still no delivery or refund offered to my account. Product hasn't been shipped at all and they have no idea when it might be. Disgusting service. STEER CLEAR. They take ur money and run

Great experience all-round! – Danny helped me on a number of occasions with all the info I needed and once I had purchased he even did his best to ensure it arrived with me here in Sydney for Friday in time for the weekend. Would definitely recommend!

Responsive and straightforward – Been to several of their local stores and ordered online plenty, and the service is excellent and they are sure to make up for mistakes, really good considering they’re a larger supplier

They sent me the wrong products – I orderd demon coils and they sent me geek vape coils that cost alot less. also orded a voopoo drag that was pictured as silver and was sent the black version. There are alot better online stores to buy from.

amazballs – The guys at Super Vape Store are always killing it, if we ever have an issue they are on it. Always happy and funny and just generally awesome dudes. Its now our one stop shop for all things vape. seriously though they are amazeballs. KILLING IIIIITTTTT!!

Great Product, Excellent Service – It's far easier to be impressive when the gods are smiling and the stars in the cosmos are aligned than when they're not. How a business handles curve-balls is far better an indicator of their true levels of customer service, to my mind, however. When chaos corrupted the smooth passage of my recent order, I found the wonderful folks at Supervape… Read more

Store only too happy and eager to ensure all was put right as quickly and efficiently as possible and a little sorry for the inconvenience was added, gratis, to my order. Communication was excellent, just brilliant, and everything was put to right extremely quickly. With products as awesome as the staff backing it, what more could you possibly want? I confidently, highly recommend the Supervape Store.

Customer Service – Went to the Hervey Bay store and was greeted by Nicky who was so helpful and pleasant she knew the answers to all my questions.

Rude and unhelpful staff – Your staff were very rude and very uneducated ... I felt belittled for asking questions that your staff could not answer ..