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Supreme Heating

Supreme Heating

 Verified
Supreme Heating
4.7

48 reviews

Positive vs Negative
88%4%8%
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Customer Service
4.7
Timeliness
4.7
Job Satisfaction ?
4.6
Rates and Fees
4.5
48 reviews
5 peter O.  · Really pleased with the service from Naomi and the team from Supreme heating in replacing our solar heating
5 Rennie  · Great service – Great service from the sales person Naomi and installation Luke.
5 Evan B.  · Prompt professional service – Fantastic service and very happy with my pool solar panel installation. Very prompt service from Naomi especially.
5 Nick B  · New Solar Heating – Naomi was excellent & made the whole process very easy from start to finish . Very happy.
5 J F.  · Easy to deal with and professional service – Easy to deal with and good communication, quick delivery. Very happy.
5 Pina L.  · Great company – Great customer service and overall experience. Admin staff very understanding and installer professional and approachable. Thank you!
Melinda S.
Melinda S.
 

To Glenn and the Team @ Supreme Heating We want to thank you for all your help and pay a compliment to you and the team for the professionalism shown including the crew members who assisted with the installation process. From start to finish. They were all great and were productive even when it came to dealing with the issues encountered. We will… Read more

definitely recommend supreme heating down the track to whoever is looking to install pool heating.

Thank you once again Jack and Melinda

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Anita Lane
Anita Lane
 

I cannot recommend Naomi Taylor and Supreme Heating enough for their professional advice and outstanding workmanship. Special thanks to Luke who took extra care that my deck looked amazing with the new piping and kindly too away my old broken heater once he replaced it with the solar panels. Naomi's service and product knowledge was excellent,… Read more ·  1

the entire process was very easy and exactly what I needed as a first time installer of solar panels for my pool. Naomi kept me informed of the process, pricing and procedure every step of the way. Great service - cant wait for the summer now ! Thank you again.

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Graeme
Graeme VIC2 posts
 

Pool Solar Roof Installation – The pre service was excellent and the installation was very smooth. Great follow up after the installation. Overall a very pleasant experience.

Reviews with attachments

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Paul Hunter
Paul Hunter
 

Supreme VPro heat pump and Pool Equipment Brisbane, excellent experience – Darren and his crew from Pool Equipment Brisbane were great to deal with, answered all my questions, offered good advice, arrived on time, were efficient and cared about the quality of the job. The Supreme VPro Heat pump is excellent moved our 32,000 L pool from 25 to 30 degrees in about 8 hours, in winter. It is quiet and does not use lots of power. Impressive! We are very happy, swimming every morning and evening. Thank you.

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Steve
SteveVIC5 posts
  Verified

Not a great start but a great recovery – We had some error messages with the pool heater and paid for a call-out. The initial diagnosis and communication from another technician about my options were lets say "problematic", and I was not happy. To his credit, Ashley persisted in getting to the bottom of the issue and then organised a replacement unit went back on site and fully… Read more

commissioned it. To be honest I haven't seen someone so obsessed with making an unhappy customer satisfied in a long time.

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J Alexandra
J AlexandraVIC
 

New solar heat pump – Very happy with the new DC SunVolt heat pump. The PV panels provide free pool heating even on cloudy days. Very professional and great customer service from enquiry to installation of the heat pump and new PV panels. Show reply

Positive reviews

Sally H
Sally HVIC
 

So quick and easy! – These guys are fabulous! Naomi’s communication was great - we always knew what was happening and Eddie & Luke assessed out tricky roof and got the heating up so quickly! My boys are already in the pool!

Adam
AdamVIC
 

Fantastic – Had Naomi from Supreme Heating out to give me a quote on repairing some leaks and also increasing the size of the solar on my roof. Well, what can I say apart from what wonderful service, she was prompt and gave me great advice on how to correctly heat my pool. There installers were out the next week and did an amazing job. Well done Supreme Heating for having old fashioned great service.

Clare K.
Clare K.NSW
 

Quick and Reliable Installation – Glenn was knowledgeable and fast in coming out to our site and quoting. Once quoted Glenn gave us time to make our decisions before promptly scheduling our installation. Very happy with our purchase

Negative reviews

Nic
NicNSW2 posts
 

Pool Heater Pump - Faulty product and followup service – Purchased a pool heater from them 2 years ago and nothing but issues with the panel and app, replaced the panel under warranty 6mths ago and now out of warranty and refuse to come and fix the panel, terrible customer service and followup/repairs for ongoing service once purchased. Suspect provided me with a faulty product do not purchase anything from this institution.

Nick F.
Nick F.VIC
 

Call out fee is excessive – Good product however your call out fee at $250 is excessive considering that doesn’t allow for any time on site (most others include 30 mins in the cost) to then charge an additional $80 for 30 mins. I expect to Pay for parts but the call out fee was very annoying

Supreme Heating
Supreme Heating    

Thank you for your feedback. We appreciate your… Read more

Dave
DaveNSW5 posts
  Fair Incentive
Customer Service
Timeliness
Job Satisfaction
Rates and Fees

does the job – I replaced tube pool solar for the heat pump so I could put solar on the roof, I did notice the heating is not as fast as the tube solar. I would only have a heat pump if you use it with a solar system because they are very expensive to run, if I had roof space I would put the tube solar back

Supreme Heating
Supreme Heating    

Hi Dave, Thank you for your input! I agree that… Read more

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Recent reviews

Malcolm
MalcolmVIC2 posts
 

Great experience. A very professional business to deal with – First contact was with [Name Removed] who handled my enquiry regarding a new Pool Solar Blanket most efficiently. On mentioning I had previously purchased a blanket some 8 odd years ago [Name Removed] had all the details required so no need to measure up. [Name Removed] was able to immediately give me a quote which I accepted immediately. Paid the… Read more

50% deposit and I was contacted regarding installation date. Myself or family would not be home on the day but no problem as there was access available. Arrived home to find this magnificent new blanket installed and the back yard left in pristine condition.

Matt
MattNSW
 

Good experience on family pool heat pump – Highly responsive team and excellent advice and support. Timely installation and great after installation assistance. Also competitive pricing. Happy with the choice we made.

Christopher C.
Christopher C.QLD
 

The Best in the Business – Darren from Pool Equipment Brisbane is the best in the business when it comes to his knowledge on the Supreme Vpro plus heaters. Very informative and professional from start to finish.

Leo
LeoQLD
  Fair Incentive

Excellent heater – Purchased a Supreme V Pro Pool heater from Pool Equipment Brisbane. I also purchased a solar pool blanket and robot pool cleaner as well. The 14kw heater works really well and not too noisy, plus you can use a normal electrical plug. Darren has been excellent to deal with and he's customer service and advice is of high standard. Would definitely recommend the heater and Darren for your pool equipment.

Ross McC
Ross McCVIC
 

Brilliant job! Well done! – Recently had to have our pool solar heating replaced after a roof restoration. Naomi, Chris and the team did an absolutely brilliant job. Setting up the job, getting done as planned, and the execution, especially given the difficult conditions that day was just so well done. Such helpful and professional people to deal with. Very highly recommended.

K Benecke
K BeneckeQLD2 posts
 

Unbeatable!!!! – ⭐️⭐️⭐️⭐️⭐️ We recently had the pleasure of working with Darren from Pool Equipment Brisbane to install a Supreme Heating VProPlus Heat Pump, and the experience was nothing short of phenomenal. From the moment we received Darren’s unbeatable quote to the lightning-fast installation process, which took just one week, everything was seamless and… Read more

exceeded our expectations.

The VProPlus Heat Pump has not only proven to be incredibly efficient, but we are absolutely blown away by how cheap it is to run. Thanks to Darren and Pool Equipment Brisbane, our girls can now enjoy swimming all year round, no matter the season. Darren’s professionalism, expertise, and dedication to customer satisfaction made the entire experience smooth and stress-free.

The quality of the VProPlus Heat Pump is top-notch, and we couldn’t be happier with its performance. If you’re in need of heating solutions, look no further than Pool Equipment Brisbane and Darren. We highly recommend them for their exceptional service and unbeatable value. Thank you for transforming our swimming experience and making it possible to enjoy our pool year-round!

Rob J
Rob JVIC
  Verified

Great experience with Supreme Heating – I recently had Supreme Heating replace my old solar pool heating on my roof to make way for solar panels. My interactions with Naomi at the office were excellent and prompt. The installer, Luke, was obviously very experienced and did a great job installing the new tubing at a different and more difficult roof location. Couldn't be happier with the outcome. Thanks guys!

Ian L.
Ian L.VIC3 posts
 

The Heatseeker Plus with Supreme Heating – We used Supreme Heating to remove the old and broken rubber pool heating hoses on the roof and replaced it with the Heatseeker Plus due to its superior performance. We are very happy with it, it looks good and performs well, meaning we were able to have warmer pool water than before and extend the swimming season. Naomi was very helpful with… Read more ·  1

organising the installation and she put me through to speak with the Techs as to what product they recommended. The installation was done in a day and the installer was very helpful and answered all our questions. Would happily recommend Supreme Heating for your pool heating needs.

Mal
MalVIC2 posts
 

Very happy – Excellent customer service and and follow up with quote. Also installers very efficient had good product knowledge and installed new solar system on the date they advised. Would recommend highly thankyou Supreme.

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Brenda Coelho
Brenda Coelho3 posts
 

Great service – I found the work to be very professional and was satisfied. There was just a small thing we thought there was not enough pressure but was soon resolved when I called back. Good service and communication. Thank you Show reply

Tanina Soitaridis
Tanina Soitaridis2 posts
 

fantastic company – thank you for great service ,, amazing workmanship we are very happy for the installation of our pool solar Show reply

Darren B.
Darren B.QLD
 

Excellent – Very happy with the new Supreme VProPlus heat pump very efficient and easy to use. Exceeded my expectations. The installation by Pool Equipment Brisbane was easy and professional. Highly recommend. Show reply

C. White
C. WhiteVIC
 

Nice to have young tradesmen who are personable, helpful and knowledgeable – My pool roof solar system was leaking. I had 2 young males who appeared in their 20’s come to repair the leak. Both were polite. The main repairer was personable, helpful and explained the issue well. This young man is an asset to the team he works for. I have written this review as it’s important we give praise where praise is due. To often we only complain. Show reply

Danny
Danny3 posts
 

Had to get it done – Ashley was professional and did all work required in a reasonable amount of time Show reply

DONNA GIORDMAINA
DONNA GIORDMAINA4 posts
  Verified

Solar heating – Service and repair on our solar heating unit for our swimming pool was carried out promptly. Show reply

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MICHAEL N
MICHAEL N
 

Very efficient heat pump – Very happy with the new VProPlus heat pump with a high COP of 20. Exceeded my expectations. The installation was easy and professional too. Highly recommned. Show reply

Ally
Ally2 posts
 

Solved the leaking solar coils in a day – Supreme Heating came to the rescue when our very old solar coils began leaking. The job was set up and done in a day. They communicated clearly and were on time and did a great job. Very happy

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