Synology DiskStation DS124

Synology DS124 incomplete NAS – Today we purchased a Synology NAS DS124 from Centrecom. The NAS is advertised as supporting both 2.5" and 3.5" disks. We use 2.5" throughout out business. On return to the office, we attempted to set up the NAS. But, it contained to 'caddy' (holder) for 2.5" disks. So, we were unable to set up and use the product. We then discovered in the fine print of the documentation that the 'caddy' is an extra accessory that must be purchased as well in order to fit 2.5" disks. That was not advertised by Synology. There was no information on the packaging to that effect. And not ony was the retailer unaware of the problem. They did not even carry stock of the caddies. This is an entry level, single bay NAS. It retails for around $300, not including disks. The cost to us, in having to return to the retailer and sort this out was about $200 of wasted professional time - all because Synology failed to include a key part which is normally supplied with all NASs. When we returned to the retailer, and explained the problem, they spent about 15 minutes investigating the availability of caddies. Then they told us a caddy would have to be ordered in, guessing the lead time to be 'a few days'. So, immediately we discover that not only is the Synology NAS not workable straight out of the box. There is an indeterminate delay in waiting for the part to arrive. Then, the final statement by the retailer: The caddy will cost you another $19. This is not a lot of money. But the fact is, Synology and its retailers have been advertising a price for the DS124, when in fact what is supplied is not a working NAS. To get it working requires further expenditure. As such, Synology's advertising is misleading. So, too, is the advertising of its retailers. They are in breach of Australian Consumer law. With Synology's penny pinching, cost cutting attitude, we will be returning this product for a refund. We have no time for being stuffed around in this way.