TAFE NSW

Tafe is the place to go if you want to learn first class vocational skills, how ever Tafe administration records stuffed up my transcript resulting in many subjects saying withdrawn.

Today, I had the pleasure of talking with Tamara. Reason for the 5 out of 5? Tamara spoke in good clear english, understood what was needed and wanted and proposed suggestion - and got the job done (taking under 8 minutes) to rectify my situation. On this basis, I have nothing but accolades to say about this Tafe NSW, 131 601, representative.… Read more

Bravo NSW Tafe for hiring Tamara. Additionally, I want to pass on a compliment to my teacher (two weeks) Michelle Smith301, for her work ethic, providing me with quality information on my course, and setting me up with some great skills to get started with my course. Thanks a bunch, you two are the staff members of the week, if not year!! Keep it up.

I would give zero stars if I could. My experience with TAFE NSW has been a nightmare of administrative incompetence and poor service delivery. 1. Financial Errors: I was quoted one tuition fee in writing, only to be invoiced a higher amount later. Despite multiple emails pointing out the $254.99 discrepancy, the administration ignored my concerns… Read more

and simply sent automated payment reminders.

2. Appalling Administration: Their records are a mess. Even after multiple formal requests to update my personal details, they continue to send official invoices with the wrong postcode (CAP). If they can’t handle a simple address update, you can imagine how they handle your education.

3. Poor Teaching Quality: In some units (specifically 'Manage finances within a budget'), there was a total lack of actual instruction. I had to rely on classmates and external tools to complete the competency because the college failed to provide the service I paid for.

4. Communication is Non-Existent: They do not answer emails regarding disputes. When you call, you are told "it’s not our department" or "just wait." They treat international students like ATMs rather than individuals.

I was forced to pay an incorrect invoice under the threat of service blocks. If you value your money and your peace of mind, look for another institution. TAFE NSW is disorganized, unprofessional, and lacks basic accountability

Enrolled at a campus that was part on campus and part virtual. Don't even bother enrolling if your course has any virtual components, all the teachers (virtual campus or Tafe digital) see you as a number and a form of income not students who are… Read more

wanting to learn. I transfered from digital campus to a physical campus because they were rude and often didn't even answer questions when emailed (yes the address worked, they were just completely unable to acknowledge more than one question per email and would only respond to the latest question if I replied to my email with more). The in person teacher was kind and very helpful, often going out of her way to help me, especially when I had issues with the online teacher. The online teacher often talked about her adventures in another state, kind of like she was on holidays, and rarely talked about content during lessons. So we ended up mostly teaching ourselves. She often took around a week to respond to my messages, even when I asked them during or before class, and one time took more than a month (course was only 5 months). But even then, she only responded after I emailed the head teacher and explained my issue (I sent her 4 follow up messages over the span of the month with no acknowledgement (Tafe uses Microsoft Teams, so I knew she was reading my messages)). After that her responses to my messages and feedback on my assessments were "not correct", "why would you do that" and other short (can't be bothered) responses when I asked for more information (including just sending me links instead of saying anything). Then in the end I had to redo my exam after not quite passing first time (she didn't tell me by the way, I had to ask why I hadn't gotten my results then she told my I failed). I asked her if I could do it at campus and explainef that it would be easier for me as I could spread the exam out (it's on multiple pages) to see what I needed, she said she would look into it but then didn't say anything else for another month (not the same month as previous). She sent me a message 2 days before I was to resit "(date) - will be the resit for (subject) 9am", which would have been fine if I hadn't previously asked if it could be at campus, so I had to ask if it was at campus and the response was "online". (I was already frustrated with her lack of teaching and inability to respond to messages. I was upset after her one word answer because it felt like she didn't even consider my request, I understand that she might not have been able to find someone to supervise but she didn't even bother to explain or acknowledge our previous conversation). I have now passed, but absolutely would not recommend TAFE digital or virtual Tafe lessons. I know some campuses don't have every course, but traveling will be a lot nicer than this.

Not recommended for people with disabilities or ASD. Discrimination, bullying and inappropriate behaviour from the teachers and the head teacher. They constantly used condescending language to deny my need for reasonable adjustments. They made me raise any disability related issues I had with the coursework publicly in the classroom. Publicly… Read more

humiliated me in class on several occasions. Made the course more difficult for me anytime I tried to address any issues and empowered students to bully me for my disability. They made it so uncomfortable, I had to leave.

The worst experience I have ever had in education. I am baffled my the lack of professionalism, understanding of disability requirement and discrimination laws. If you have to go there, don't rely on the teachers to be capable or the institution to follow their own policies, laws or standards for education. Just get your assessments done and get out.

Tafe meadowbank massage faculty the course coordinator Karen is unethical and lacks integrity too much politics, staff support each other when safety issues are raised. No safety of students is considered No respect for students.They do not have proper policy to escalate issues, the customer service manager Zhang will just deny to provide you… Read more

information and there is nothing you can do. Just avoid this campus at all costs. I would not study at tafe ever after this course. You pay these people salaries basically to be bullied and harassed by.

Shocking service. I called up for the god knows how many times it's been to talk to the teaching section, and I cannot get through. No one on the phone is able or capable of going through RPL and credit transfers for me. I have tried to claim RPL and claim some transfers/units because I have previous experience/qualifications, and skills. I have… Read more

managed to go on campus and talk to the teaching staff previously, but now i cannot due to illness. I should not have to go on training.gov and direct staff who are meant to know what they are doing on the phone to go to my account and see my units to see what is claimed and what is not. I should not be transferred from transcripts to admissions to god knows what other lines so many times till I lose patience. I really wish I could talk to someone who knows what they are doing.

HORRIBLE TEACHERS !!! unenroll students whom them dont like due to race or whatever prejudices they have, one communication on an online board they kicked a student out , imagine ONE LINE ON A PIUBLIC SERVERE they kick students out very racist teacher be careful of [Name Removed], [Name Removed], they are RAGING RACISTS attacking non white… Read more

students !! and when u complaint he staff protect one another, TOOK THESE PEOPLE TO VARIOUS EDUCATION INVESTIGATION BODIES!!!

Over the course of my experience at TAFE Ourimbah, I have encountered several issues that raise concerns about the quality of service, professionalism, and overall attitude demonstrated by some members of staff. While TAFE is known for its commitment to accessible and inclusive vocational education, the Ourimbah campus appears to fall short of… Read more

this standard in several key areas.

A prevailing issue is the dismissive and passive-aggressive tone often experienced when seeking assistance or clarification from staff. Rather than providing constructive, respectful support to students, interactions can feel condescending and unapproachable. Students have expressed that certain staff behave as though they are above those they are meant to be helping, fostering an environment that feels elitist and disconnected from the diverse needs of learners. The atmosphere at times feels less like a supportive educational institution and more like a closed-off community where approachability and empathy are lacking.

Communication is another major concern. Requests for help, clarification on assessments, or access to learning support often go unanswered for extended periods—sometimes for weeks or even months. In many cases, students report never receiving a reply at all. This delay in communication can significantly hinder academic progress, leading to confusion, frustration, and disengagement. In an education setting, timely feedback and support are critical, and the failure to meet this basic expectation reflects poorly on the professionalism and commitment of the staff.

These experiences can leave students feeling isolated, undervalued, and unsupported in their learning journey. It is important to note that not all staff members may exhibit these behaviours, but the consistency with which these complaints arise suggests a broader cultural issue at the campus that requires urgent attention.

TAFE’s mission should be centred around empowering students, providing clear pathways to success, and creating an inclusive environment where learners feel heard, respected, and encouraged. Based on current observations at TAFE Ourimbah, significant improvement is needed to meet these expectations. It is hoped that leadership will take these concerns seriously and implement measures to foster a more responsive, respectful, and student-focused environment moving forward.

Mel from Ultimo tafe "customer service " treated my call as if it was a major inconvenience and was so rude even said the emails I was telling her about wasn't from tafe nsw when that's exactly where it was from she treated me like I was an idiot even though the emails were clearly from tafe nsw she refused to believe me and didn't apologise when… Read more

it was clear they were from them. Then proceeds to be like well even though they sent you a course its actually not happening so what else do you want . Just rude , unhelpful and unprofessional.

6 months into a course, teacher breached academic integrity. 136 students had to redo all assessments even though marked by teacher and various markers as achieved competence. Tafe used class as scapegoat instead of fixing old resources they received funds for previously. Head of tafe, ministers all did not support students and covered up their mess The worst experience

I enrolled with them for virtual class from November 2022. I was very active in the class and completing all the assessments but at the end they said they didn't get some of my assessments and the teacher not informing whether she didn't get my test. Very very disappointing while at the end they asked for the prove and I didn't have it as it was… Read more

online and I don't have any copies. 2 years studies, and I don't get my diploma which I want to use for applying a job.

I called in to enrol over the phone, and the girl I was talking to seemed new and inexperienced. She didn’t seem keen on helping me either, I gave her the option to go through the website with me as I struggle with technology. So I kindly asked for her supervisor. The contact centre student sales supervisor, [Name Removed], was not able to help… Read more

me either. I was on hold for 15-20 minutes while she was trying to find someone to enrol me! I do not know why every time I call, I am put on hold and asked to wait for someone to help me when I used to be able to call before, and someone would enrol me right away! This is not acceptable for me to wait while others have to help me. This needs to be looked into. Managers are supposed to be the advisors, team leaders, experts and know what they are doing. Not just be smooth talkers, disarming people and passing on work to others! You ask for their help so you are not on hold with the enrolments line, payments line and other lines for ages! I have just lost so much respect for this place, as the entitlement of the people working there is shocking, from the support to the managers. I eventually went to campus to enrol, but coming back from TAFE now, I thought I to put in this feedback. I did not dare to before, but now I thought i would. Please go to campus. It is better and saves one a lot of grief.

Tafe Meadowbank , poor teaching , poor complaints handling process ,the teacher spent 6 or less hours for 16 hours of teaching . It’s a scam , the govt should review such corrupt conduct , the same teacher abused the Covid 19 order that is not being implemented, but she stayed home . Internet is full of bad reviews by students who are vulnerable… Read more

to exploitation, trades students of hair dressing / nails etc are insecure won’t dare to,challenge such behaviour of TAFE. This TAFE is not recommended,

Beware workers compensation is designed against you dont risk any job thats dangerous. You will be both medically and financially screwed and all those part of the system gouge. You have been warned!!!

If I could give half a star I would. TAFE NSW even though good for the providence of courses is very disappointing with its fees. I started a course but could not finish due to personal circumstances. I never received my certificate for the course which is understandable however they made me pay for the entire course. So recap: If you don’t… Read more

finish your course not only will they make you pay for the entire course they won’t give you a certificate.

No one cares about financial support since nowadays tafe is meant to be free yet they make you pay an absurd amount of money.

VERY DISAPPOINTED!!!!!

NEVER USING TAFE NSW EVER AGAIN!!!!!!

Kamal service by shweta. very good. or i think nam is shveta. bohot aachi hai. speak so good to me in mother tongue. shweta help me enrol. she guide me online. badi soni kudi. process my monie's for me too. i needed to give monies thru nb credit crd. she pull me out of course too. she is too good. she helped me with my monnies $ getting it back… Read more

thru pullng me out. for my betee she wishing do apprentice. shweta provide me all the infarmation if dere for my bette (girl) and email to me dhe peperwork. i feeel shveta be so gud in front recept area in her local tafe.

DISAPPOINTING – I received a confirmation from Tafe stating that the course would be free, supported by a fee waiver email. However, after realizing there was a system glitch leading to the removal of the fee waiver, I took appropriate action by dropping the course. It is neither fair nor reasonable for me to bear the financial burden due to this error within… Read more

Tafe's system. I would appreciate it if you could cease the harassing communications regarding this payment, as I have no obligation to pay for a course I did not complete, especially due to circumstances beyond my control.

#4357515 Learner No 807825178

Really Bad Experience – My experience is awful. The lack of resources and assistance when in my classes is shocking! I also found the entire enrollment and payment process shocking on the phone! I had to go to campus. I am saving myself the trouble I am experiencing and going private.

Department woes – I find what is useful though it’s very frustrating is to ask to talk to a specific department. yes you are put on hold for up to 50 minutes, but a hack is to ask for a phone line number. I found I was able to get through to a few departments this way whether it’s payment and fees or apprenticeship's. I didn’t appreciate however being put through… Read more

one time I called to the library line. The front line staff aren’t very helpful at all the majority of the time. I know it’s frustrating for me to call so many times in between my work to join a phone line que. I’d love to go in branch

Unfair judgement and poor service – Very laid back customer service. Needy people who genuinely needs subsidy doesn't get it and those who can pay fees gets rewarded with fee free courses. How unfair is this. Staff aren't able to answer basic questions. Very poor system.

Rude teachers and errors in assessments – TAFE Online Teachers are unhelpful and keep saying to reread the workbook... I am emailing/calling for help because the workbook doesn't have the information that i'm looking for. I transfered from a classroom to online due to moving far away from the campus, but still wanting to gain the certificate. We were told in the classroom when there were… Read more

errors in the workbook and why they were there (people who put the workbooks together just simply removing information that is not required anymore, without making sure that it still makes sense) My in person teacher was lovely and helpful. I moved to online. First struggled with the transfer, as the campuses and online do not communicate AT ALL. It was all on me to get all the issues fixed. Courses that we were working on in the classroom could not be unlocked by the online staff due to 'being under the campus control', I ask the campus, but as i have transfered, they cannot help me because my stuff is under the online staff. This did eventually get fixed after a few months by emailing my assessments to the classroom teacher and having her submit them for me. I have since struggled with the online course, even though the workbooks are the same. There is no heads up when the workbook is wrong, they do not update the workbook, there is a microsoft teams made for asking for help - I have never seen a single teacher response, it is all other students helping each other and giving warnings about unfixed errors (including in the assessments). The most recent unit that was unlocked required me to follow a link to the ATO website to create a lodgement, the link didn't work so I emailed for help and was emailed back (after a week) with an assessment errors booklet, it was a few pages long and just outlined all the errors in the assessment and what to do instead (this booklet was months old). So instead of adjusting the assessment to stop errors and confusion, they just made a booklet of errors that they give you - only after you email for help - and don't actually give any help. I have also, a few times in the last few weeks, been told that i am "clearly not ready for the assessment" when asking for clarification that I am on the right track as you are only allowed to hand in an assessment twice before you fail

Faultless Service – I called in regards to my having a course withdrawn. I wanted to withdraw from a Certificate III in Individual Support. The lady I was talking to, Manall'e acknowledged that it was ok to withdraw from the class and processed my withdrawal form. I was so happy she made the whole process so easy. She also helped me with my daughter’s under 17… Read more

enrolment for Certificate II in Animal Care at Yallah. She was very accommodating and very quick in processing the withdrawal. She also very quickly processed the enrolment. She went to all the trouble of taking down all the relevant information and processing. I would strongly recommend asking for her if you would like quick service. She also processed my payment for a RSA course so quickly and efficiently. I was very impressed with her product knowledge and awareness of all the fee waivers and fee dates. It was an excellent experience for me. It's good to see such a good person we can all refer to. I also asked about my son’s Apprenticeships and future Apprenticeships in carpentry. She knew all about it and was very knowledgeable about the process. Also, she was able to find out if spots are in the various courses and she knew about the enrolment form process for Apprenticeships. Especially for those under 17.. Very quick, efficient useful and great service 10/10. I have gone to Tafe for face to face customer service and they don't even offer a fraction of what Manall'e does. I would strongly recommend her for face-to-face customer service. Even if you are calling and want to avoid the typical 20-minute wait she would be very helpful for you whether it's the phone or hopefully in the near future she's placed into face-to-face customer service

Better off servicing myself! Appalling! – So much so for study support! I wanted to know more about the Diploma of Nursing as I was driving and the website didn’t cover enough for me. I was informed of nothing by the person on the line who knew nothing. When I got home I read the Ministry of Nursing information package myself. I asked to be emailed the information and even after trying to… Read more

guide the lady I was talking to- I got an email to the enrolment link on the TAFE website which I had seen already. Bloody email full of grammar and spelling issues too except for her name. “Shaweta,” I think it was. Looking at the archived email today, that’s one bloody thing I can’t spell. Her name! I guided her on the Ministry of Nursing page which I discovered myself when I pulled over and googled on my phone! I directed her and everything! Got nothing out of the call! She was bloody hard to understand too. I’m going to have a beer now I got this out of my system. I deserve it. In hindsight, I should have put up this review sooner!

Awful customer service – I have had a very frustrating experience with the multiple customer service reps on the student services line. The last call with Marcus who literally barked at me demanding to know my first name and last name. I couldn't get past him for anything then when it came to helping me he didn't even understand. He kept asking me to repeat myself and my… Read more

issue. He needs a lot of training I would say. Then the second time I called I was answered by a Faria who kept repeating herself and saying no worries all the time. Another half wit who couldn't service me at and couldn't take a payment. I was on hold for almost 25 minutes. Do these people do any work at all? And think we have no work to do. The third time I called I was answered by Mike who kept telling me to take care pushing me off the line not servicing me. And the fourth time I talked to a Julie who asked me to go to a campus when I live in regional nsw. Kept telling her that and she kept saying go to the campus. I thought by that time I had enough of tafe when I was put across to a lady called Moana who spoke to me like i was hearing impaired so loud and spoke to me like i am a child. I had my enquiry escalated to be sent login details and asked to pay online when I don't want to I want to talk to a person. Which part was i not making myself clear?? I still do not understand..if this how nsw goverment education department is heading.. I would rather go to community college to get my certification. So much so for customer service. I am waiting to see ai replace these fools who are useless zombies anyways.