I wanted to share some feedback about a recent visit I had at your Knox City store on 28/4/2026 at around 11am, as the experience left me quite uncomfortable. I was looking for Hot Wheels and asked a staff member for help, who directed me to the display near the back of the store next to a register. After picking the items I wanted, I started… Read more
walking towards the front of the store to pay.
At that point, the staff member at the back register told me that I had to pay there in front of other customers. I said I preferred to pay at the front, and also mentioned that another customer had just picked items from the same area and walked off without being asked to pay there. She responded that she didn’t see that person.I then told her I would pay and I was going to pay at the front.
I went to the front and checked with another staff member before paying, and she confirmed that customers are allowed to pay at any register. This left me quite confused.
To be honest, the interaction didn’t sit well with me. The way it was handled made me feel like I was being singled out or treated with suspicion, which was quite uncomfortable given I was just trying to shop normally.
I understand there may be concerns around theft for certain items, but if there is a specific policy, it should be clearly communicated and applied consistently to all customers.
I’d appreciate it if this could be looked into, and I would like a response clarifying your store’s policy as well as how situations like this will be handled going forward. I also believe an apology would be appropriate given the experience.
Ordered an item online that never arrived. Tracked down the AUPost tracking number and it says item was delivered, proof of delivery photo shows the item was placed in my neighbour's open mailbox. Spoke with the neighbour who claims that they don't check their mailbox frequently and that they havn't seen it. I checked their mailbox and it was… Read more
still unlocked with weeks' worth of mail inside but no package. Filed a dispute with AUPost, was told to speak to the seller. Filed a dispute with Target, was told item was delivered and they even sent me a photo that clearly shows the item being placed into an unlocked mailbox with the wrong unit number! Sure it wasn't their fault that my item was delivered to the wrong address but their "investigation" tells me that they're equally incompetent.
My experience with Target Strathpine, has been extremely disappointing and unacceptable. I attempted to return items and provided a bank statement clearly showing the date and time of purchase. Despite this valid proof, the staff refused to process the refund. When I escalated the matter to an acting manager (Megan) I was told this was due to a… Read more
“new policy,” which was neither explained properly nor applied with any flexibility or common sense.
I was then promised a copy of the receipt when I contacted the call center, so I could proceed with the refund. This was never sent, and all my attempts to follow up either via phone call or online chat have been completely ignored.
This demonstrates a serious lack of customer service, accountability, and basic respect for consumers. Failing to honour a reasonable refund request, while also failing to follow through on a promised resolution, is unacceptable.
Under Australian Consumer Law, consumers are entitled to remedies when they can provide proof of purchase — and a bank statement is explicitly recognised as valid proof. Refusing to act on this, and then failing to provide the promised documentation is not only poor customer service but potentially a breach of consumer obligations.
Based on this experience, I would strongly caution others about shopping there.
Reviews with attachments
NO STARS. Looking at the review history, online ordering issues are common and long-standing. Interactions with staff suggest they are of the same opinion and there are no solutions forthcoming, so as a customer I feel like an inconvenience, with limited assistance offered, if at all. Live Chat feature has functionality issues, agent ending chat… Read more
while I madly attempt to reply. Answers provided to ordering issues seem speculative rather than factual, suggesting changes to stock levels, but when pressed after restarting Live Chat feature, (as website still advises product available for home delivery,) I’m advised my account is blocked by a security feature which can only be corrected by calling 1300 customer service line. Agent then reverting back to stock levels and suggesting Click and Collect, when I have advised the local store has no stock. After 33 minutes waiting, my account needs to be referred to a specialist team who will advise in 48-72 hours. In the meantime do not place any orders as they will most likely continue to be rejected. No, nothing can be expedited or escalated further, but is there anything else they can help with?? Ridiculous. This isn’t my first time with issues ordering online but my first time progressing this far with understanding what is occurring. I’ve previously lost $75 in gift cards, as “the system” rejected the validity of details entered. As I disposed of gift cards after completing my order, I had no card numbers or expiry dates I could provide, so I was offered no solution and left out of pocket. It is astounding to find a company with such limited interest in helping customers successfully complete a purchase.
I ordered a blazer and some shoes online. The jacket was shoved in a bag with the shoes and is all wrinkled. The jacket was also covered in dust/lint etc.. Target clothing was great before Anko took over. Do better next time with packing ones order.
We are really sorry to hear how your order arrived. Your… Read more
Target is horrible, you place an order, 2 days later the item is not available. Years passed and still the same no improvement, It’s simple in stock or not. You wait for the refund, hoping to buy something else, you get charged delivery again and might not be in stock. They give you promotion code that don’t work. No one to talk to anyone on weekends, only unhelpful AI. Website and the app are buggy all the time for years.
We are really sorry to hear how frustrating your… Read more
A size 16 pair of slacks was just shoved into a tiny pack. After carefully extracting it was all crushed and creased badly. I am not sure why. Probably to save on postage?
What on earth target, how could anyone even pack this , have they not been trained to see unfit products. Received this yesterday, could not believe my eyes. Extremely dissatisfied and disappointed, should have been throw in the bin at warehouse. Gel eye masks are completely dried out and stuck to the coating.
I bought bathers in 2 different sizes using my OnePass account 5 days ago. When I placed the order and Target took my money the items were available. The order has been showing as ready to send for days now. I contacted Target customer service today to find out what is going on and I was told it would be investigated and that it was not ready to… Read more
send and the Agent ended the conversation while I was still sending my next message without giving me time to reply. What is going on with Target. It used to be great to order and get your products but has declined over the years, perhaps that's why I shop there less and less online. I have had to edit these pics to hide my information. But it shows what I have stated.
BEWARE… online stuff ups become YOUR problem to fix! Purchased a 3 Pack Australian Cotton Blend Hipster Trunks - Maxx they arrived with security tag through them. Tried contacting online chat, but the photo I took (attached here) wouldn’t upload (I took this photo on an iPhone…) Target member then suggested contacting via their customer support… Read more
email. I did, attached photo and 5-6 days later have not received a response. Tried Target Facebook which was also suggested. Got a response after 24 odd hours with two options: 1: return them for a refund (I bought them because I needed them) Or 2: take them to my local Target store to have the security tag removed.
I purchased online, bought enough items to qualify for free shipping. So I didn’t need to go into a store. My local store is just over 1/2hr drive away. Not really local.
Amazed that for a set of three trunks that were on special for $14 Target just didn’t (were not willing to) send me another set.
I understand staff are trained to remove security tags, mistakes happen and they were missed being taken off, but Targets solution for an online purchase issue is totally unsatisfactory.
Beware!
Worst customer service of Aussie company ever. Ordered click collect bit product changed to delivery. Needed product asap so bought elsewhere. Spent 2 hours on wend to no avail. Rang cust service on Mon (on hold for 1hr15min) to ASIA. No local call centre. Of course they could do nothing to assist from Asia. Wth. Over a $20 product i will not be using Target again EVER.
- +2
On the 9th June, ‘25, I ordered on line a Rory blue sucker queen cover set, 9th june, recieved 13th June, just now putting on bed, has white marks all over it.
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My online orders were immediately cancelled within minutes, despites stores showing ample stock-- before anyone could physically check the stock. Bought bedspreads that showed stock online and in store; item was immediately cancelled within minutes due to 'lack of stock'. Inventory on the website was still showing in stock (green) at at least 3… Read more
stores within 10km of me, so I chalked it up to a dodgy store and bought it again. Same thing. Tried again. Same. Thought maybe it was my payment method (paypal) because one of the refund reasons claimed I'd requested a refund which I hadn't. The next day, the stock was still showing as green so I tried CC. This time it took longer but it still cancelled. Okay fine, maybe they are out of stock then and their online store has a delay/discrepancy with the inventory.
Reader, it's been almost two weeks since my orders and the stock levels for this bedspread are STILL showing as available at various stores Australia wide on the site. I could buy it online a 5th time if I wanted. If you've been 'out of stock' for two weeks surely your online order should reflect this? So I contacted customer service about their online ordering system auto-refunding despite showing stock, and told them that there's either something dodgy with the people processing orders or the ordering system itself.
Got a reply today about them 'checking the stock levels for me,' and confirming there is no stock of that item, and that 'Target can refund orders at their discretion' (which was bolded) which is code for what exactly? They can't be bothered going to the back to check if they have an item? They don't want to forward my order to a store with stock? They auto-cancel items because they are too hard basket to find? They don't want our money? All of the above, it seems to me.
So I physically went to one of the stores showing stock today. Yes, there was stock, and yes, the customer service rep straight up lied to me about the lack of stock, and I'm sure a week and a half ago when I first ordered they would have had even more stock available, especially in remote stores. Their online order STILL shows stock in stores like Bulls Creek and I'm still confused why my order couldn't be forwarded there. For whatever reason, it seems Target isn't forwarding orders to other stores and I believe they are only using the closest stores to order then cancelling when these stores don't have stock, because that's the only way their 'out of stock' claim makes sense.
And the Target customer service reply was inadequate. Instead of promising to improve their online ordering system and improve their stock levels to be more accurate and/or look into their inventory management (took a screenshot of the stock levels of the item as of RIGHT NOW and its still showing in stock!), their CS opted to double down on a lie, (that there was no stock left) despite the fact the online stock levels are still green and I physically saw the bedspread myself in stock today and I'm sure there are other stores I couldn't go to that also have it.
Their CS reply to me just makes them look dishonest.
Really expected better of Target, but I guess they don't want people to purchase their items and prefer to cancel items 4 times in a row rather than forward an order to a store that has stock. They think this is a good way to do business and don't want to improve their online ordering system. Extremely disappointed with their customer service representatives also.
Latest follow-ups
After purchasing a pair of black Target brand shoes which were worn maybe 30 times the sole of the shoes started to part company from the upper part… Read more
of the shoes. This is the quality of product produced by Target it is no wonder Target is going down hill. I returned the shoes to the Target store at Southgate plasa in Reynella with the view to replace them, as they were more than 12 months old the replacement was out of the question. However after purchasing these shoes one doesn't expect the sole to fall off the shoes. These shoes are now back with Target as I have left them in store to be sent to upper management to see why customers are leaving their stores in droves. I personally will never shop in a Target store again. The quality of Target products is of a extremely low quality and this is only going to effect Targets longevity.
Follow-up · Originally the shoes were a good fit. The sole detached because it was glued on but there was nothing to glue it to as the sole of the shoes had no structure for the glue to adhere to, and was only glued around the outer edges.
Follow-up · My experience since original review has been nil as I will not return to Target.
We are really sorry to hear about the issue with your… Read more
I purchased a sports bra similar to a previous design they no longer make. The ad was designed to look identical to the older version, yet the newer version - the Ashley fuller figure sports bra - is appalling. Worst bra I’ve ever had.
Follow-up · The material barely covers the same space It used to, including under the arms where it all hangs out instead of providing full support. The front of the original design used to include a wonderful mesh and full cleavage support, so if the bra peaked out from a shirt, your actual body’s cleavage wasn’t showing at all, and the mesh just looked… Read more
Come on guys. Just admit it. You’ve created a similar design that in reality must cost a fraction… Read more
I had an excellent click and collect experience with Target Australia. I placed an online order for a lamp at 1326 hrs on 4 January 2026, and by 1345 hrs I’d already received a confirmation email letting me know it was ready for pickup. The… Read more
website is incredibly easy to navigate - intuitive, clear, and fast.
Collection at the Tuggeranong store (ACT) was seamless. Staff were friendly, efficient, and made the whole process effortless. A genuinely smooth experience from start to finish. Definitely recommend ⭐⭐⭐⭐⭐
Follow-up · Easy to set up and control via the app, although it's still a bit bright to my liking even on the dimmest setting. But it's still a good value and I'm not complaining.
Positive reviews
I ordered 2 items from Target recently . Ordering was seamless and notification for click and collect within 24 hrs - great . Needed to change size when collected . The young man who served me in the Hobart store on Wednesday was fantastic . He helped me find the items in a smaller size and although run off his feet sorting and replacing garments… Read more
and replacing them on racks he took the time to serve me efficiently with a patient and pleasant manner . Great refreshing customer service - thank you .
The anko carpet cleaner was $119 delivered via aus post so i actually received pretty quick. The unit is simple to use, just two screws to hold handle in place, hot water and detergent in, filthy water to empty out of the bottom container. Worked very well and probably cheaper than getting a steam cleaner company. Also could not leave review on target site for this product??
Good for purchasing for kids – Purchased a lot of kids presents from Target - I thought the prices were very reasonable and there were a lot of different varieties. A lot of great illustrated books for kids available also.
Negative reviews
I’ve purchased Target Curve plus sized clothes for a few years now as they were of a good quality and fit. My latest buys, purchased on line, are of an inferior quality, feel like plastic and have pulled out of shape. The pants also wrinkle badly. This has been since Target became an ANKO supplier. I will no longer purchase clothing as I’m wasting my money. I can’t even donate the terrible quality clothing.
Dont go to Target. Their product quality is poor compared to how it was and you cannot swap clothes if you dont have the bill(next day, unused with tags on).I understand we need to keep it but sometimes people loose bills and at the desk they said they changed their policy this year. Another new money making trick is no price tag or display of… Read more
price on products and most of the scanners are not working either, if you ask staff they say sorry am new. Since they reduced their number of staff a long time ago cannot find a staff in that shop. I dont blame staff for that but the management. I amnot going to that shop again ever.
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I had a very disappointing experience with an online order. I received the wrong items, and despite Australian Consumer Law being clear, Target refused to send the correct products. I was required to return everything and then wasn’t even refunded properly until I complained again. The whole process was inconvenient and far below acceptable customer service standards.
We're very sorry to read of your experience with your… Read more
Recent reviews
I made an order to TARGET for women's wear. However, the products were delivered to the wrong address which TARGET is aware of, but did not offer any assistance to refund or resend items. Order was delivered to EARLWOOD instead of EASTWOOD. Dispute multiple emails, chats and follow up, my online order was never received and TARGET took no… Read more
responsibility to follow up to refund or redeliver my missing order, and instead I have to go through multiple channels to try and dispute and resolve this missing order, and still no resolution to date. Disappointing lack of response and failure to help rectify the delivery error. For a reputable store that sells most of its products through the online platform, TARGET had done little to help to address the poor customer service of its delivery partner COURIER PLEASE.
Target “customer service” is non existent, put in a refund claim 7 weeks ago and they keep telling me, “still investigating” and “oh we will escalate this for you” even though web site says 5-7 business days, many follows ups by myself nothing from target, phoned them today, 40 mins wait, explained my issue and they hung up on me, what a joke! I don’t even think they are Australian based, disgraceful!
Target Online is a terrible website these days! I've order many times in recent years without any problems. I have tried to place orders in the last couple of weeks and after viewing a few pages and selecting items I start to get pages not loading with access is denied from your server and I am unable to complete my order! I see from online complaints that this is not a new problem either!
We are really sorry you are having so much trouble with… Read more
My husband broke his belt, I went to Target on Lino, I checked with the store and was told yes they have. This was not true, they didn’t have and instead of picking up today, I have to wait a week for them to send. If I wanted it next week I would have ordered it next week. Don’t advertise what you don’t have
We are really sorry for the frustration caused by the… Read more (+1 reply)
I wanted to share my recent experience regarding both the stock availability at Target Chadstone and customer service (on the phone Target Australia) . I was quite disappointed when I visited the store and found that item I ordered for click and collect wasn't available and it was out of stock. Hoping to get some clarity, I called the Target … Read more
Australia customer service to inquire further, but unfortunately, the customer service I received over the phone left much to be desired. The staff member I spoke with was unhelpful and did not provide any useful information or assistance. Overall, this experience was frustrating and did not meet my expectations. I hope that improvements can be made in both maintaining adequate stock levels and providing better customer support in the future.
We're really sorry to hear about your experience with the… Read more
Would give zero stars if I could. I purchased 3 pairs of matching Christmas pjs online and only two pairs arrived and in place of the third was a tiny baby jumpsuit. I contacted the support team and was told that I would have to return the baby jumpsuit and then they would refund me for the missing pjs. I sent the item back using their provided… Read more
return label and then when I returned from holidays a few weeks later the same jumpsuit had been returned back to me saying this is not a target item. SORRY WHAT! I have since emailed the support team 3 times with no response and its now mid March. I will never buy online from target again... id rather go to shein for the same kind of quality and way better customer service.. not to mention the cheaper price. Absolute joke for customer service, its appauling!!
We are really sorry to hear about your experience with… Read more
❌Very Poor Choice of Courier Company!❌ I ordered some Easter products early and now Kmart and Target collaborate together! So an item was stocked by Target so my item got sent from Target which was fine. I stayed home All day as it was meant to be delivered today! This afternoon at approximately 3pm I checked the tracking and shocked to find out… Read more
the Courier! Courier Please driver said they attempted a delivery but no one was home so they sent it to a depot! They not once came to my home. Instead took the lazy way and went straight to a depot without attempting to deliver it to my home address! I hope Courier Please takes responsibility and deliver my parcel to my home! When will KMART and TARGET stop using very poor services from these courier drivers!
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Hi Andrea, I’m really sorry for how this situation was… Read more