Would give 0 stars if I could for online support. It’s just non existent. Have emailed on multiple occasions for different things and never heard back. I hope they’re not actually paying people to do a job they’re clearly not doing!
I recently bought several tshirt bras from Target Australia. The last 2 I bought were Tina tshirt Heather bras. They were the most expensive of all the bras, and the most uncomfortable. They don't sit well, as the others do. They gape massively, even though they're the correct size. A definite waste of my money.
Disgraceful! Support via email, live chat, messenger or phone is a joke. Very disappointed with Target. Zero points for customer service, etiquette and reply times. Will never shop with them in future.
Reviews with attachments
Bought a Hampton QB comforter. It was soft and the fabric is good. The only issue is they sent me a different design to tge one i ordered. Orderd the patterned blue but they sent me a striped one. Odd. Show reply
- +2
Like so many other reviews here describing the same nightmare, I honestly don't understand how a company with so little regard for basic commercial ethics, and such open disregard for the Australian Consumer Law, is still allowed to operate. Target seems to run on false promises and misleading information, and my experience over the past few weeks… Read more
has made that painfully clear.
On 30 June, I placed an order for a PlayStation 5 Pro on Target's website at $1,299. The order went through successfully. The next day, I received an official Order Confirmation and Tax Invoice from Target. Less than 20 minutes later, I received another email telling me the order had been cancelled due to no stock.
I followed up and told Target I was happy to wait until stock became available rather than cancel outright. I heard nothing back for over a week, and the item remained out of stock the entire time. On 9 July, with no update in sight, I contacted Target again to sort out a refund instead. That was when the real ordeal began.
On 9 July, Target agreed to the refund and emailed me to confirm it would appear in my bank account within 3 to 5 business days. On 14 July, Target contacted me out of the blue claiming there was an issue with my bank account details, despite the fact that I had already verified every detail with their staff over the phone on the 9th. I provided my bank details again and asked for written confirmation. That email set a new timeframe of 5 to 7 business days.
As of today, I still have not received a cent. When I followed up again in the past two days, I was told the refund had actually been sent out on 13 July, and would now take 3 to 10 business days. I asked the obvious question: if the money had already been transferred on the 13th, why was I contacted on the 14th to re-verify my bank details? The answer I just received is that the 13 July transfer failed, so a new transfer was reinitiated on the 14th, and I now need to wait another 5 to 10 business days.
Target has refused to provide any remittance advice or proof of transfer at any point in this process, and cannot confirm whether any transfer has actually been completed or successful.
To add insult to injury, the same PS5 Pro came back in stock on Target's website after 19 July, this time at $1,398, essentially confirming that the item I had already paid for and was told to wait for was simply never coming, while I was left chasing a refund that still hasn't materialised weeks later.
My advice: don't buy anything from Target, no matter how good the price looks. They will cancel your order without warning, and if you're owed a refund, they will wear down your patience with shifting stories and constantly moving deadlines while your money sits with them.
Target Cotton Blend V-Neck Knit Cardigan in Partridge colour $45 Looks & feels great, but after 4 wears over approximately 8 hours, it is already pilling, getting little balls under length of arm, sides of body and on should from carrying handbag. Disappointing. Hard to show in photos as cardigan is quite textured. Also no link to place a review… Read more
directly on Target website that I could see, despite info elsewhere online on where to locate. So no reviews, are good reviews. I realise most clothing these days is not made to last but 4 wears is a bit short. I haven’t purchased clothes from Target often as I am on a low income at the moment. I used gift money to pay for this, thinking it was my one great choice for winter. Not so.
Got the whole set! For 2.80 each! Saved myself est 56 dollars! From buying from Lego direct or other online sellers eBay Amazon etc. And it was the only last box in Perth, the ladies at the customer service were so nice to allow me to scan the very last box in Perth to get the whole set!
For products target are no better or worse than k mart or big w. Their downfall is dire customer service - as proven by their flybuys "Promotions". Twice now I have activated an offer from flybuys promising me x5 bonus points for purchases at target. On neither occasion did I get the points. Value of the latest reneged offer is just 90c. But… Read more
if everybody taking up the "Offer" was deprived of 90c. The overall amount might be quite considerable. And far more than 90c. Lost in bad will. I certainly won't shop at target again. Also leaving a bad taste in the mouth is flybuys customer services people promising that the points will be added to my account, but they never are. And that is a bad look for flybuys, particularly as their coles, liquorland and bunnings promotions generally run smoothly.
This is in regards to the online store. I should have read the reviews first, I ordered something over a week ago, it’s been sitting at the store ready for pickup for a week. I contacted customer support numerous times; the online chat was constantly disconnected by agent I believe on purpose as it was too hard to follow up. My order was almost… Read more
$200 and a birthday present. I’ve contacted them again by email to try and figure out what is happening and put in a formal complaint about the online chat assistance. Target please do not respond with sorry please click this link to redirect me back to a service that doesn’t assist me. Unfortunately due to this experience I won’t order from target again due to their poor assistance.
Both times I was assigned Adrian in chat, both times he disconnected me without reason
My experience with Target Strathpine, has been extremely disappointing and unacceptable. I attempted to return items and provided a bank statement clearly showing the date and time of purchase. Despite this valid proof, the staff refused to process the refund. When I escalated the matter to an acting manager (Megan) I was told this was due to a… Read more
“new policy,” which was neither explained properly nor applied with any flexibility or common sense.
I was then promised a copy of the receipt when I contacted the call center, so I could proceed with the refund. This was never sent, and all my attempts to follow up either via phone call or online chat have been completely ignored.
This demonstrates a serious lack of customer service, accountability, and basic respect for consumers. Failing to honour a reasonable refund request, while also failing to follow through on a promised resolution, is unacceptable.
Under Australian Consumer Law, consumers are entitled to remedies when they can provide proof of purchase — and a bank statement is explicitly recognised as valid proof. Refusing to act on this, and then failing to provide the promised documentation is not only poor customer service but potentially a breach of consumer obligations.
Based on this experience, I would strongly caution others about shopping there.
Hi Andrea, I’m really sorry for how this situation was… Read more
NO STARS. Looking at the review history, online ordering issues are common and long-standing. Interactions with staff suggest they are of the same opinion and there are no solutions forthcoming, so as a customer I feel like an inconvenience, with limited assistance offered, if at all. Live Chat feature has functionality issues, agent ending chat… Read more
while I madly attempt to reply. Answers provided to ordering issues seem speculative rather than factual, suggesting changes to stock levels, but when pressed after restarting Live Chat feature, (as website still advises product available for home delivery,) I’m advised my account is blocked by a security feature which can only be corrected by calling 1300 customer service line. Agent then reverting back to stock levels and suggesting Click and Collect, when I have advised the local store has no stock. After 33 minutes waiting, my account needs to be referred to a specialist team who will advise in 48-72 hours. In the meantime do not place any orders as they will most likely continue to be rejected. No, nothing can be expedited or escalated further, but is there anything else they can help with?? Ridiculous. This isn’t my first time with issues ordering online but my first time progressing this far with understanding what is occurring. I’ve previously lost $75 in gift cards, as “the system” rejected the validity of details entered. As I disposed of gift cards after completing my order, I had no card numbers or expiry dates I could provide, so I was offered no solution and left out of pocket. It is astounding to find a company with such limited interest in helping customers successfully complete a purchase.
I ordered a blazer and some shoes online. The jacket was shoved in a bag with the shoes and is all wrinkled. The jacket was also covered in dust/lint etc.. Target clothing was great before Anko took over. Do better next time with packing ones order.
We are really sorry to hear how your order arrived. Your… Read more
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Target is horrible, you place an order, 2 days later the item is not available. Years passed and still the same no improvement, It’s simple in stock or not. You wait for the refund, hoping to buy something else, you get charged delivery again and might not be in stock. They give you promotion code that don’t work. No one to talk to anyone on weekends, only unhelpful AI. Website and the app are buggy all the time for years.
We are really sorry to hear how frustrating your… Read more
A size 16 pair of slacks was just shoved into a tiny pack. After carefully extracting it was all crushed and creased badly. I am not sure why. Probably to save on postage?
What on earth target, how could anyone even pack this , have they not been trained to see unfit products. Received this yesterday, could not believe my eyes. Extremely dissatisfied and disappointed, should have been throw in the bin at warehouse. Gel eye masks are completely dried out and stuck to the coating.
I bought bathers in 2 different sizes using my OnePass account 5 days ago. When I placed the order and Target took my money the items were available. The order has been showing as ready to send for days now. I contacted Target customer service today to find out what is going on and I was told it would be investigated and that it was not ready to… Read more
send and the Agent ended the conversation while I was still sending my next message without giving me time to reply. What is going on with Target. It used to be great to order and get your products but has declined over the years, perhaps that's why I shop there less and less online. I have had to edit these pics to hide my information. But it shows what I have stated.
BEWARE… online stuff ups become YOUR problem to fix! Purchased a 3 Pack Australian Cotton Blend Hipster Trunks - Maxx they arrived with security tag through them. Tried contacting online chat, but the photo I took (attached here) wouldn’t upload (I took this photo on an iPhone…) Target member then suggested contacting via their customer support… Read more
email. I did, attached photo and 5-6 days later have not received a response. Tried Target Facebook which was also suggested. Got a response after 24 odd hours with two options: 1: return them for a refund (I bought them because I needed them) Or 2: take them to my local Target store to have the security tag removed.
I purchased online, bought enough items to qualify for free shipping. So I didn’t need to go into a store. My local store is just over 1/2hr drive away. Not really local.
Amazed that for a set of three trunks that were on special for $14 Target just didn’t (were not willing to) send me another set.
I understand staff are trained to remove security tags, mistakes happen and they were missed being taken off, but Targets solution for an online purchase issue is totally unsatisfactory.
Beware!
Worst customer service of Aussie company ever. Ordered click collect bit product changed to delivery. Needed product asap so bought elsewhere. Spent 2 hours on wend to no avail. Rang cust service on Mon (on hold for 1hr15min) to ASIA. No local call centre. Of course they could do nothing to assist from Asia. Wth. Over a $20 product i will not be using Target again EVER.
Latest follow-ups
Bad unfriendly no exchange policy – The new Returns policy is shocking We tried to swap a Father’s Day gift , a target product I didn’t have the receipt however all the tags were on the product as this was a gift however the stupid new policy at Target won’t swap it with Target… Read more
labels. This is a ridiculous policy and consumer affairs should crack down policies that are unfriendly to the customer. I no longer wish to shop at a store that so focused on their own considerations and not of the customer.
Follow-up · This happened last year 2025 The geelong staff were not helpful I loved target but don’t really go there now as it was a bad experience
Thanks for taking the time to reach out Michele, we're so… Read more (+1 reply)
Order delivered to a hub not attempt to deliver to home address, email shows 4mins between out for delivery and order delivered to hub. Contacted customer support "what a waste of time" agent was obviously reading a script told no way I could speak with manager Sent email to [Name Removed] who is in charge of online no response.
Follow-up · no reason given for not delivering I expect they went directly to drop off at hub not home address. I didn't ever recieve my order, eventually 4wks later recieved refund, after contacting manager of online and sending 8 emails. The hub location was 5km away from my address, I live inner city Melbourne sent to inconvient location. I would suggest… Read more
I had the misfortune of having to deal with Target. I bought a suitcase and normally I do click and collect because they offered free delivery I chose this way. This was my first mistake. I filled in everything The Address, Phone Contact, Name and… Read more
the store I wanted to purchase the item from. I got the confirmation and noticed their system did not pick up the address that I had put the order through, instead picked up my old address. I called within 7 minutes on their “ customer service number “ they would not assist said once it has gone through to the “ factory “ they could not change it. I then called the Frankston Store and I got a supposedly “ customer service supervisor “ who also advised the same thing. I then got cut off fron the call, and she could not even be bothered to call me back. [Name Removed] ( I think was her name ) went with the corporate narrative. She did not want to offer me any solutions or what I could do because apparently with Target once they have taken your money you are no longer relevant. I found out 3 days later who the courier was going to be, and what a difference in customer service, helpfulness and problem Solving. If it was not for Courier Please and the customer service of [Name Removed] not only would I have lost money I would have lost the suitcase that I had bought for my holiday.
Customer please need to give a lesson in actually Customer Service to Target, staff supervisor and management on how to help someone solve a problem
I will NEVER shop in Target, but clothes or anything ever again because of their lack of empathy and customer care
Follow-up · To this day Target has not got back to me about any issues I wrote a complaint about my experience. Once they have your money they do not care about you
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Positive reviews
Target Chermside Queensland I had the best customer service from Nikki & Gemma I got delayed in traffic and was coming from a distance of over an hour and called the store on closing time, Nikki and Gemma they both stayed back and waited around for me to arrive to collect my item. It was very kind and assisting, they are an asset to Target. Thankyou ladies and Chermside Target.
Target consistently provides women of all ages with everyday clothes for travel, work, evening and exercise. There’s always something new and stylish and at a good price! Keep up the great work Target
I ordered 2 items from Target recently . Ordering was seamless and notification for click and collect within 24 hrs - great . Needed to change size when collected . The young man who served me in the Hobart store on Wednesday was fantastic . He helped me find the items in a smaller size and although run off his feet sorting and replacing garments… Read more
and replacing them on racks he took the time to serve me efficiently with a patient and pleasant manner . Great refreshing customer service - thank you .
Negative reviews
I shopped at Target in Sale this morning Tuesday 13/10/2026 around 10.30- 11.15am and as I was going into the fitting room entrance a staff member came up to me and she was very rude telling me in a rude manner with a glum face you can’t take all those in the fitting room, only six. I asked her if she would be around so she could hand me the other… Read more
items and she said no I don’t think so and I later came out ( after putting my clothes back on) with the clothing I didn’t want and I asked her for the items that she said she would leave on the counter. Another staff member had taken them in the back and she kindly and pleasantly retrieved them and handed them to me pleasantly. The grumpy women walked away. I was shocked that Target would employ such a rude, unfriendly person. This women was a large women with short hair and a glum face in her 50’s or 60’s. Absolutely disgusting service. This women needs to look for another job if she doesn’t like working at Target and she needs training in customer service.
We're sorry to hear of your negative experience in our… Read more (+1 reply)
I ordered a duvet cover for click and collect at Target Pacific Fair on October 5th. When I went to pick it up, the staff could not find it. The customer service was terrible. They simply told me they would ship it to my address instead. They did not even give me the option to pick it up from another store nearby, which is less than 10 km away.… Read more
Today is October 12th, and the item still has not arrived. Target used a delivery company that is having issues, and now Target expects me to resolve the delivery problem myself. I live in a building with a reception, so there is no reason for delivery failures. Target takes your money quickly, but they offer zero support when things go wrong. You cannot reach anyone to fix real issues. I will never use Target click and collect or order from them online again.
We apologise for the delay with your order. We can check… Read more
Shocking customer service, received damaged box on collectable Lego and was informed that they are not a collectable seller so the damage is acceptable, they refuse to replace. Better off buying from temu. Target has lost their way, the sooner they are gone the better.
Hi Shaun, unfortunately, we cannot replace or refund an… Read more
Recent reviews
I purchased the Chloe queen pink frilled doona cover. Very disappointed with the material. It was folded into its packaging as all bed linen is done. However, the creases in it were dreadful. It took me the best part of 2 hours to iron it and it still looks creased, Very disappointing . It looks nothing like the photo advertised.
We're sorry to hear that, Cat. If you'd like the team to… Read more
I recently bought a king sized sheet set and they feel so rough like sleeping on a hessian sack. They weren’t cheap either. I bought the 250 thread count as I have had the 500 thread count rip before. But these feel like sandpaper and are itchy and uncomfortable.
We're concerned to hear this, Charlotte. We'd like to have… Read more
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