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Lacking in customer service resolution
I have been chasing a refund for an order, dating back from November 2020.
Multiple requests ignored on having a senior manager contact me regarding this.
Have been told my refund has been issued, yet nothing received after 3 weeks.
Afterpay transaction still showing as paid & not cancelled / refunded.
Extremely unhappy & will be taking this further to get my money back.
I don't have an issue with Target but I'll never use them again as long as they continue to use the CouriersPlease delivery service.
They made zero attempt to deliver my package and simply put a card in the letter box saying that they tried to deliver but I wasn't home...I was, all day, with the front door open. I then waited almost 48 hours for them to text me a pin and pick up address which was a 40 minute walk away ( I don't drive ) so I could go pick up my own package. It would have been much easier to shop in store. It took 9 days to get an item from a store that is a 15 minute bus trip away.
Next time I'll shop at Kmart.
Worst customer service and communication
I ordered a a baby car seat from Target online as it was the only option (not available in store). After a few days I thought it strange that I hadn’t had a tracking update email so I wrote them an email with my order number etc.
I received an email back from their customer service waffling on about that ‘Target take security seriously and in their terms and conditions they have the right to cancel any order’. I asked them does that mean that my order was cancelled and if so why? Was my payment faulty, were they out of stock or was there some ...
Terrible returns policy
Used to be able to return everything. Now you are not allowed to return underwear or tank tops that hasnt been worn. No signage in underwear department ir at checkout about this policy. I bought some stuff fir my 12 year old daughter and have now lost $80 that I cant afford to lose because of this policy that is NOT displayed in store
Do not shop Target Online
Do not buy furniture or heavy items from Target Online. It will not arrive within the time-frame they ‘promise’ and they charge $39 shipping. Their customer service team is also unfriendly and cold. Go elsewhere or go in-store if you must.
- Verified customer
Worst customer service ever!!!!
Item ordered online as website said it was unavailable in my local store. However they did have stock (website still said they didn’t) I then purchased being told that I can have a refund when it arrives for click & collect.
The item doesn’t arrive & it transpires that it’s gone to the other side of the country. I still can’t get my refund & request an investigation to trigger a refund.
I still haven’t had a refund, the investigation wasn’t started & who knows where the item is.
Customer service are offering to commence the investigation which will take another week.
Online orders are somewhat cumbersome
After ordering online and seeing that the items were available. I was afterwards bombarded with emails saying that a fair percentage of my order was in fact not available online. Also received emails saying what items were available would be coming from seperate locations interstate. I am still waiting for my refund for the items they could not supply. Just curious as to why they can take my money at the online checkout within minutes but cannot refund it in the same time, taking from 7 to 9 days.
Love them BUT
Love ladies T- Shirts from target but cannot understand why the stretch around the neck, I have bn hand washing, not hanging sunglasses on the neck etc, as i buy new ones i make sure i take extreme care with them, but it continues to happen.
Love them, but need to improve quality.
Took My Money Then Cancelled My Order
I placed an order for an "in stock" item. After the order and payment was processed I received an email only minutes later advising the item is out of stock, my order was cancelled and it would take 7 to 10 days to refund my $70. While I was able top order elsewhere and wait for the refund others may not be able to afford this and would have to wait to repurchase.
Can’t get refunds through Catch
I have been having a problem getting a refund for some clothes from Target that were sent out in the wrong size (I ordered the correct size for me, incorrect sizes were sent out with the correct size labels attached.) Target are now saying to me that they don’t have a return request which is an outright lie. Don’t shop with Target via Catch as you will have major trouble getting a refund, even though it is Targets fault the items need to be refunded. Don’t shop with them at all. I certainly won’t be again.
A tweak to this product will be a winner!!!!
Its proven to be extremely difficult to purchase pretty coloured ribbed 100% cotton (no elastane, etc) singlets for grown up females! Not only at Target, but elsewhere too. The closest item I have found was recently at Target (hooray!) in the womens's sleepwear section, a pretty light blue singlet top, unfortunately with a shelf bra (boo!). (Barcode: 9357006093163). That has prompted this email. Please would you consider sourcing 100% ribbed cotton singlets, a little longer in length than the sleepwear singlet, no shelf bra, but just an assortm...ent of soft colours (pastel pink, blue, green, yellow, peach). material not thin. Put it in novelty packaging and they'd make a great gift for mother's day!!! Please consider this. I shall look forward to hearing from you. Btw, I chose to do this feedback of my own accord, not by any other promptings than finding the sleepwear singlet recently.
Do you want to get scammed ? Use Target online
I purchased an item to be collected from the Burwood store, I made sure that the item was already in stock as I wanted to pick it up the next day.
After target charged my credit card, I got an email saying the item (which was advertised to be in stock at the store) is actually not in stock and that I have to wait several days while they source it out !!!
Now target is refusing to refund me and refusing to give a time frame, simply saying the process will take several days !
Bought a new Samsung A11 phone from Target Online. Tried to register it with Samsung and found out it was a parallel import from Togo Africa. FYI Google parallel imports to find what this infers.
Samsung Australia wont recognise the phone, wont register the phone, wont honor the warranty and wont offer support, spare parts, etc.
Nowhere on the Target site did they disclose this. Its not illegal in Australia, but you unknowingly lose all manufacturers support.
ACCC says to ask the seller if a product is a parallel import. The Target chat people didnt even know what that was !!
Phone might be ok, but I pray it doesnt have problems.
Excessive postage charge
Was going to buy a pair of board shorts for $25 and a storage cube for $39 online at Target until the postage came up as an additional $69 - seriously? The site tells you if you spend over $45 you get free postage. Clearly not.
Not surprised they went broke
I always thought that Target had better products generally than Kmart, but they always had far worse management. Seriously - Target Australia could not organise a drink in a brewery, and the management are the worst type of corporate people and incompetent. The bad news is that I bet the senior Executives all walked away with huge deals/bonuses as part of the bouout by KMart. They closed the Hervey Bay store on the weekend - in the middle of the school holidays - what a great way to treat staff. In protest, I intend to not go to Kmart anymor...e, and I will instead be looking in BigW first everytime. In truth the local KMart management and staff were the worst 'dictators' during Covid, so I have avoided them since anyway, but now it is permanent.
Dodgy behaviour increasing...
I purchased a duplicate order. I picked up one, but didn't pick up the second one. I realised when reconciling my expenses. I rang and was advised they'd returned the stock to the floor. However, I had not received a refund. So, if I had not picked up the mistake, they would have kept my money and resold the goods! How disgraceful!
I then went onto the website to submit a complaint about this process, but after searching, could not find a link to "Contact Us". Ended up doing the site search to find "Contact Us" - I selected the category for my...complaint to bring up the "Email Us" button, but even after activating the button, it does not bring up the email form to be submitted. This model of website is common in the UK (i.e. force consumers down a rabbit-hole until they give up), and now in Australia the Post Office and big commercial entities are catching on. I get it, they're trying to reduce salaries spent replying to emails, and they'll likely not lose trade because of their market position, but it's still disgraceful behaviour...
Had to wait more than 16 days past the click and collect estimate. When I did collect my items and got them home, the security tag was left on one item and I was given the wrong size of another.
Positive: The lady at the customer service counter at Broadway Target on Thursday night was super lovely despite being under the pump. I hope I get her again when I have to go back and deal with the issues above.
Also, why has Target stopped delivering to PO boxes? It's a total PIA being expected to wait for a courier at the best of times let alone when you have zero idea when they will be coming.
Worst customer service
Delivery always beyond the estimated date and when I reached customer service, they react as if they going to resolve but end of the day NO requested created or no reference no created about the concerns. Useless customer service.
Questions & Answers
In the middle of an order and then it said access denied good. Grief
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