They force people to use those stupid self serve cash registers, I won't use them ,and the customer care well it's crap ,the guy who rang me from target was a crap ,the way he spoke to me ,I will never set foot in a target store ever again ,specially at stocklands at wetherill park,
No wonder Target is struggling if they employ rude customer service people like the woman at Tuggerah store a real turn off & it’s the second time. This time as I’m hard of hearing and misheard her instructions she was so rude ‘ that’s what i said’
I won’t be going back !
Shaking head in disbelief - zero stars
I ordered a laser tag game online for grandson birthday- click and collect
Paid via my Afterpay. Named him as pick up person - first name only
Cute I thought for an 8 year old to get his pressie this way . Make up a bit for it being late
Then managed to find identical product without the wait or being late for grandson birthday.
Tried to cancel order via Target customer support
Nope ! They won't cancel
As contract is with my grandson - as I said earlier
They have his first name only and he's 8 !!
I reminded them that he's 8 - they can't create a contract with him
and all my details etc are on there as the person actually paying for the thing...
- Verified customer
Click and collect slow, unreliable, sent back even though phoned store and paid for when ordering Rediculous
I ordered 3 items click and collect to take on my holiday. One was out of stock and refunded a few days later. The other 2 arrived after i was on holidays too late and unable to pick up until my return. As the only way to order is to pay when placing the order the 2 items belonged to ME. I rang the store and was told it was still there for pickup. I told him i would be in on Thursday to pick them up. I asked him to be certain they kept them there and he assured me they would be there. So, as per my word i went into the store Thursday to be told...they were sent back , dont know where. I am disgusted. They belong to me, i paid for them and arranged for them to be kept there. Had the service been better i would have had these to take on my holiday. Now no items and no refund. IT is theft they belong ro me were paid for have been sent who knows where and Have not been refunded I will never ever use click and collect ever again. I have been a Target shopper for over 40 years and i will be taking my money where they do what they say and have genuine customer service not waste my time and treat me very badly through no fault of my own.
- Verified customer
Take payment and then dont have product !!!
Very strange company. Once upon a time the customer would walk out with their purchase, and make payments over time.
With Target you make the payment, and then discover they dont have the product, but might have it in a week. Theyll let you know when its in stock.
I cant imagine how McDonalds would do business if they asked for payment and then said "oh buy the way w dont actually have any burgers today, come back tomorrow"
- Verified customer
Great school clothing
Always purchase from Target, fast click and collect and shipping. Recently purchased school clothing for my children, nothing to fault. Good price and good quality clothing, will definitely be purchasing more. Thanks target
One star for one customer service person who actually cared how terrible this service is.
Not one of the products advertised online as being in stock was actually in stock. Target deducted the money from my credit card only to later be told no items were in stock. One took over a week to be located, missing the occasion they were bought for. The other item Target eventually cancelled. I’m still waiting for a refund. Not click and collect. Customer service told me to read the fine print (orders can take up to 10 days although longer in holiday periods etc etc etc). Target perhaps being honest and upfront would be a better store policy. Don’t advertise a product is available if it isn’t.
- Verified customer
Target have hit a bullseye with their online shopping service.
Ordered a Toaster Tuesday afternoon, it was despatched same day, and arrived country Queensland well packed Thursday afternoon. 48 hours go to whoa !
Couldn't fault the service; I'll be back.
clothes fade but bathers are good quality
I bought my daughter 2 dresses which were beautiful the first time she wore them. After washing them only once the colour started to fade straight away which was really disappointing. The bathers i purchased however are great Don't stretch or fade.
Bad quality and terrible clothes
I bought lots of nice summer shorts several years ago and some of them are predictably wearing out, as that's what you get for cheap manufacturing. I have looked every year since for something bright and colourful like those and have been disappointed every time. Their jeans are horrible and I don't like most of the basic t shirts they sell either - the quality is obviously not there.
Lack of response
I just wanted to enquire regarding one of their stock, this simple question was continuously avoided by cutting or muting the phone. Their enquires are replied by lazy simpletons who just avoid the questions rather than just going and checking their store stock. This is Target Narellan.
Terrible customer service- thieves
Purchased some items online, they took the money and never delivered the items.
I called Australia post and they confirmed with me that the items have not actually been physically handed in for postage.
When I called up customer service they said they had delivered the items!! I explained they did not as I have not received anything and Australia post has also confirmed that the items were not handed in to be delivered.
I do not recommend anyone shop online with target! Kmart and Big W on the other hand are excellent!
Poor online customer service
Customer service is slow and poor for online orders.
Goods very slow to arrive over a month.
I ordered Christmas gifts in November they still havent arrived. Despite multiple calls and emails no answer and no goods. It takes over a week to get any response.
This is the worse online shopping experience ever.
On Wednesday I went shopping at target in Midland WA with my 5yr old daughter, neither of the 2 products that I had gone to purchase, were in stock, firstly I was looking for a trifle bowl which showed it was in stock online, however when I was unable to find it, I asked 2 target staff from different sections, if they knew where they were & they both, waved me over to the glassware, neither of them helped me to look for the item & after searching the store a few times over, I gave up, the 2nd items I came to purchase were school skorts, I was ...wanting to be organised early, however they were still not in stock, I did however find others products to purchase & spent over $40 in store, when I was leaving, I showed my bag & receipt as I usually do, however the door lady was overly interested in my bags, going over my Target receipt & counting my items & then also making me empty my bags & show all the items I had purchased in Big W previously, I had thought this was a little odd, however I just thought that being Xmas & being so busy perhaps they were looking over some more intently, however I then realised more was going on when she started to speak to me so disgustingly, this door lady, whom I have been so warmly greeted from, hundreds of times in the past, was now spitting bile at me, as she pulled apart my empty shopping bags & Im not exaggerating, I understand that some take offence at even being asked to show their bags, however I am not one & I was made to empty the entire contents of my handbag in the trolley, including personal items , water bottles & spare clothing for my child. And when she had seen everything right down to my tampons & had found nothing, she very condescendingly, asked if I had decided not to take a diffuser after all, I was then approached by 2 plain clothes individuals, a Male & Female, the Male introduced himself as a security guard & had a box with a scented diffuser in his hand & had asked me if I opened it in store, I advised him that the box was already open, he then went on to state that he had video footage of me opening the box, that I didnt deny, I did open the box however, I had chosen that particular box to look inside as it had already been opened & infact the card at the top of the box had been ripped open, I was then threatened by the female that the police where in the shopping centre & on their way, ( at the time when this is happening youre a little confused and a little bit out of sorts but later on you look back at the situation and you think, really ? the police are on the way because the cardboard box at the top of a $10 scented diffuser has been ripped and you werent even the one that ripped it !) the male continued to advise he had video footage of me which I explained to him, ( being the decent human being I am ) since the item was for myself & not a gift I was just going to throw the box away anyway, which is why I had placed the diffuser with the torn box in my trolley to purchase, ( so that the store werent left with a damaged box, even though I wasnt the one that damaged it ) however when I went to the next isle I had found a candle I preferred & I then came back & returned the diffuser in the damaged box, to the shelf & that was what the security guard saw, So I wasnt being accused of stealing the diffuser, the security guard, knew I hadnt stolen it, as it was still in the box in his hand, I was being accused & threatened with the police for opening the already torn open & damaged box. Again I advised that the box was already damaged prior to my picking it up and that the video footage would show this, at this time an aboriginal couple walked into the store who are obviously well known by the door staff & security & they were far more interested in them, than they were in me, the security guard then told me I could leave, he was professional & realised it was a misunderstanding, however the door lady was still looking at me evil as I walked away, as if she still believed I were guilty of stealing,?even though she had been over my ever possession with a fine tooth comb. You would think that the security guard holding the product in the box should have been the BIGGEST CLUE to her, that I had not stolen it. Even when youre innocent, an experience such as this, being treated so disgustingly rattles you, I then forgot to purchase other items at other stores on the way out & will now have to make another 1hr return trip next week. When I also returned home, I realised that I didnt not have my Target or Big W receipts, the door lady had kept them. Dont bother to reply to me, Ive never been anymore certain, that, Nothing that you could say to me would ever have me walk in this Target Store ever again. I understand that Target want to catch shoplifters, however I wasnt one, I WAS a valued customer, the kind of customer that would purchase a previously damaged box, I am no longer. Not because of the security guards mistake, because of the disgusting way in which I was treated by the Target Door lady. And I retract that, she isnt a Lady, Far from it. Shes a fake pig !
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Questions & Answers
Is it possible to exchange bras bought from target. I have my reciepts
My daughter received swimwear from Target for Christmas. After wearing them only twice, the bottom and bust area are beginning to pill and the little slivers of elastic within the material are popping out (as they would on older worn out bathers). As they have been worn, and I no longer have the receipt, am I able to exchange them as they are obviously of very low quality (considering what they cost)/faulty? Thanks
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