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The Australian Wine

The Australian Wine

4.4 from 845 reviews · View Statistics
Listing monitored by The Australian Wine

Reviews

  • Product Quality
    4.5 (512)
  • Return Claim MadeYes (11) · No (535)
  • Customer Service
    4.6 (403)
  • Shipping
    4.4 (409)
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peter
petermenangle
  • 3 reviews
  • 2 likes

Check the deal carefully.

published

Dont just look at the SAVE $ And free delivery look at the total deal. What you actually get is 14 bottles of unknown retail value wine including freight for $139.99, or Average price per bottle of $9.99 plus 2 stem glasses ,of unknown value. There will be some good wine and some not so good, but for $9.99 per bottle delivered its not a bad deal. The final conclusion will be in how many good and how many not so good wines you get. I can only give you an opinion when all wine is consumed.

Customer Service
Shipping
Barry and Jenny Lane
Barry and Jenny LaneSouth East Queensland, QLD
  • 2 reviews
  • Verified

Wonder Service

published

Timely service of wonderful Australian wines. Appreciate offers and notifications of promotions. Like the fact that if we don’t like it then we don’t have to pay for it. Have never used that option

Product Quality
Customer Service
The Australian Wine
Alex D.The Australian Wine
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Review collected in partnership with The Australian Wine

  • Verified

Great product & Service

published

Great Australian products received, wonderful communication on out of stock products, will buy more in the future. Quick delivery so happy client here.

Incentivised Review No
The Australian Wine
Alex D.The Australian Wine
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Review collected in partnership with The Australian Wine

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Leo
LeoGreater Melbourne (Outer), VIC
  • 2 reviews

I want to buy wine when I want it!!!

published

I rang today to buy some wine which included a special offer of 2 stemless glasses, 2 extra bottles and $100 off. I was told that I would be enrolled in the club and would receive another box of wine every 12 weeks and would automatically be charged to my credit card. I have bought wine from this company many times and will never buy again based on your dishonesty. I buy wine when I want to, NOT when you want me to!! Will buy from elsewhere from now on. Very disappointed and disgusted in your companies behavior!

Product Quality
Customer Service
The Australian Wine
Alex D.The Australian Wine
ptr.howe
ptr.howeSouth East Queensland, QLD
  • Verified

Good variety of wines at affordable prices

published

To get a variety of wine to evaluate and then choose the best to order. Find emerging winemakers and varietals.

Product Quality
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The Australian Wine
Alex D.The Australian Wine
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Review collected in partnership with The Australian Wine

Maged Fahmy
Maged FahmySydney, NSW
  • 2 reviews
  • Verified

Better than all the rest

published

The Australian Wine has been fo a while my preferred site to purchase wine. It offers high quality product and the price is almost always right.

Product Quality
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The Australian Wine
Alex D.The Australian Wine
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Review collected in partnership with The Australian Wine

  • Verified

great range, easy to pick some favourites

published

wines can be selected by varietal, region, taste, to meet my needs, with special offers to tempt me & my budget

Product Quality
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The Australian Wine
Alex D.The Australian Wine
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Review collected in partnership with The Australian Wine

  • Verified

Value and service

published

The quality and range of wines offered are always very satisfactory, a nd the service offered by your consultant of assistance.

Incentivised Review No
The Australian Wine
Alex D.The Australian Wine
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Review collected in partnership with The Australian Wine

  • Verified

Good wines- good service

published

I have found the range of wines sufficient to provide variety of taste and texture without jeopardising consistency of quality.
Service has been courteous, professional, helpful and reliable.

Customer Service
Shipping
The Australian Wine
Alex D.The Australian Wine
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  • Verified

Good wine at a great price.

published

Good quality wine is provided at a very reasonable price. With a personal wine consultant ordering wine is very easy and delivery is always within the quoted time frame. The range of wines is also very wide and can be mixed in the 15 bottle case.

Product Quality
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The Australian Wine
Alex D.The Australian Wine
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Review collected in partnership with The Australian Wine

Good, if overly persistent

published

The deals are generally good. However some deals are pushing very average wine as better than it is. Also they over promote.

Product Quality
Shipping
The Australian Wine
Alex D.The Australian Wine
Rory Milne
Rory MilneHunter Region, NSW
  • Verified

Aussie chardies

published

I received 4 varieties of Chardonnay . One was amazing, one was extremely good, one was good and one was ok. It was still good value as the best one was probably worth about $70 per bottle.

Incentivised Review No
The Australian Wine
Alex D.The Australian Wine
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Review collected in partnership with The Australian Wine

Graham F.
Graham F.Western District, VIC
  • Verified

Great Wines

published

All the wines were very nice and a great price
Delivery was within a week and i live in country Victoria
great service

Product Quality
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The Australian Wine
Alex D.The Australian Wine
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Review collected in partnership with The Australian Wine

  • Verified

Great Aust Wine.

published

Always look forward to deals which are made available at a sensible price and are unable to resist buying such great wines.

Product Quality
Customer Service
The Australian Wine
Alex D.The Australian Wine

Hi Stephen,
Thank you for your review! Our wine team work hard to create these special cases for you to enjoy and I am glad that you are loving them. Hope to hear from you again soon.
Kind regards,
The Australian Wine

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  • Verified

Delivery has gone missing

published

Order arrived in Seymour about a week ago and seems to have disappeared there. Tracking indicated a 23/24 June delivery date.

Shipping
Incentivised Review No
Return Claim MadeNo
The Australian Wine
Alex D.The Australian Wine

Hi Dave,
Thank you for your review. I am very sorry to hear that there has been a delivery issue with your order. I have sent you a personal message regarding the matter.
Kind regards,
The Australian Wine

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Read more reviews - page 2

Questions & Answers

Lou C.
Lou C.asked

Hello, can someone from The Australian Wine please explain how my order has been sent to the wrong address 3 (THREE) times and I have still not received any tracking number to track my delivery. Could someone from Australian Wines please explain how it takes a month and numerous phone calls and online chats to receive a case of NOTHING?? Can someone from The Australian Wines please explain how there is no accountability or management intervention when a customer repeatedly has to chase up an order placed and paid for weeks earlier. No communication, no intervention and no idea how to treat customers - that must be the mission statement from this poorly managed company. Here's a philosophy you might need to adopt going forward with your poorly structured business - "If you don't look after your customers, someone else will".

1 answer
The Australian Wine
Alex D.The Australian Wine

Hi Lou,

Im an terribly sorry that you haven't yet received your wines.

I agree that this is unacceptable.

I have sent you a message to assist you further with your inquiry.

Warm Regards
The Australian Wine
Customer Service

Amanda O
Amanda Oasked

Hi there, we ordered the 14 wines with two glasses and have not received our order. It was well over a week ago and when on the website it says we have no current orders. I’d appreciate a prompt response considering we paid $120 for not much. Thanks.

2 answers
Felp
Felp

I totally agree with you. It happened to us as well. My husband called twice and couldn't get a clear answer.

The Australian Wine
Alex D.The Australian Wine

Hello Amanda and Felp.

Thank you for your review.

Im sorry that you both haven't yet received your wines.

I will send you both a message separately to resolve this for you.

Warm Regards

The Australian Wine
Customer Service

Corey K
Corey Kasked

Is there a contract that you enter to join the club?

1 answer
I.P. Daily
I.P. Daily

See their website for basics

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