1,293 reviews
AI reviews summary
Pros
Verdict
The service is highly regarded for its diverse wine selection, competitive bulk pricing, and personalised advisor support. While some isolated issues with delivery tracking and order processing exist, the overall experience is defined by consistent product quality and a strong satisfaction guarantee.
I have finished buying my red wine from bottle shops. Purchasing quality red wine from The Australian Wine represents the greatest value for premium quality wine. Cannot beat the quality and price.
They offer some great deals….too many! The main reason for this review is that on the occasions I have had to ring them they have been extremely helpful and very efficient solving my issue on the phone each time. Great service.
Saw the offer on the website - Mystery 14-Bottle All Reds Case” worth $1247, for $181.86. Too good to miss, I ordered two cases. What turned up was wine which they later admitted was worth $273.00. The difference in value between what they advertised and what they delivered is $1,948.00 I brought this to their attention via their customer service… Read more
portal- they replied asking for a screen shot of the website ad. I promptly replied with the screen shot (luckily I had saved it) and a few days later received a reply stating words to the effect of "it was just a mistake, sorry about that, end of story". I suspect it was just AI-generated pro-forma slop.
I then rang their customer service line and after being on hold for an hour so actually spoke to (I think) a real person. The response was pretty much the same except she said I had been offered 2 free bottles of (unspecified) wine. That was the first I’d heard about that but I nevertheless declined, saying I merely wanted what I had paid for, ie. 2 cases of wine to the value of $1247. Would they honour their advertising?
Answer? No way. See ya later. Or (again) words to that effect. I thanked her for her time and ended the call. It is now in the hands of the NSW Dept. of Fair Trading. I have spent thousands over the years on wine from this business and have generally had good results, but this was a test of character and they’ve failed.
Reviews with attachments
Most of your wines are good but one is an absolute shocker. “The Full Fifteen” from Andrew McPherson. I’ve never seen such disparity between the notes and the wine. I would describe it as bodyless lolly water. So disappointing. This product lets you down. Show reply
This Catalogue came in the Paper this morning 11/4/2026 showing the bottles have GOLD labels on them. I quite often got my reds from The Aussie Wines and I have had and got some of them and there in NO GOLD STICKERS ON THE BOTTLES. So buyers be aware that this could well be false advertising. I have been watching this for sometime and I just hope this is being looked into.
Correct that - Should be minus 100. Absolutely shocking service.Ordered wine at an advertised clear price only to be grossly overcharged. Phone calls and emails fell on 'deaf ears' ! What I was appalled at most was the lack of understanding of the overcharge from the so called service dept. with absolutely no explanation of the overcharge. NEVER AGAIN..
Hi Kym, Thank you for sharing your… Read more (+4 replies)
WINE FOREVER! – Great selection of wines at affordable prices delivered to my door. The company sends me informative brochures and if I don't want to be badgered with annoying phone calls they don't! Great service Australian Wines. Show reply
Latest follow-ups
Never had a bad wine just love the company and the service
Follow-up · I eventually did get a bad wine,and they replaced it straight away. Great company
Easy to order. Good value. Good quality wines. Prompt delivery. Show reply
Follow-up · Delivery only. Good solid packaging. Good choice of range of single bottles, or mixed dozens.
Having a personal wine advisor (Cameron) makes life easier through his recommendations and rfelaxed style. Also the delivery service is great. Show reply
Follow-up · I have never read the website of Australian Wines. I receive brochures by mail but they deal with the cheaper wines. I rely on phone calls with my wine advisor alongside my prior purchasing favourites. I order from the premium selection. The price is good for quality wine, usually one third to one half of the RRP.
Positive reviews
Peter Markides, our wine advisor from "The Australian Wine" has been - and is - a font of information in every conversation we have had regarding wines which would suit my husband's and my taste. Peter has a lovely manner and can answer every question asked of him; his guidance, honesty and recommendations are also extremely thoughtful, clear and… Read more
so helpful in our selection of wine. We are very grateful and are thrilled to have him as our wine consultant. Thank you, Peter.
They are always helpful and they have a great range of wines, which is generally well-priced. Their service includes an annual delivery charge, which makes buying simple. Delivery is by Australian Post if requested, and is prompt and reliable.
I have been buying a case of their European Reds each month. Interesting to explore different varieties and tastes and their selections have been very good and enjoyable.
Negative reviews
Very haphazard delivery from their courier. Left wine in street despite a signature for delivery requested. Complaint to Australian resulted in a standard form reply. Another email was ignored. Very not impressed.
Thanks for letting us know Stephen, we’re… Read more (+2 replies)
Haven’t received my wine yet. Took over a week to process and looks like it will be a little over 2 weeks before I receive it. Pretty slow I think. I also couldn’t use my $40 off for my first order because I ordered the $1 subscription before my wine so it meant the wine wasn’t my first order. I am looking for a wine company that can supply me consistent well priced wine. Not sure if this will be it?
Thank you for your feedback Chris. Delivery… Read more
Australian wine is great value, and the service is also very good. I would like a greater variety of wines to choose from though. There seems to be a shortage of wines on offer from Germany, Austria and South Africa. Also, the choices for wines from less well-known varieties such as chenin blanc would be good. Show details
Follow-up · Don't try to get help from the customer service. Fine words but no action. The Australian wine uses Amarex, possibly the worst courier in Australia with a 1.2 % favourability score. I'd avoid Australian wine and go with winedirect.com.au or similar.
Thanks for the feedback Ross! You're right,… Read more
Recent reviews
Great quality wine at a realistic price. I was not happy with three bottles of red wine from a recent delivery and the bottles were replaced free of charge. Would recommend the company
I subscribe to The Australian newspaper. They often have lift out brochures or advertisements in the paper for Australian wines. I have been buying my wine this way for approximately ten years. It always has different varieties. I buy the Reds which are always great tasting many with gold or silver medals. The order is 15 bottles delivered to my door , about four days after ordering. I have never been unhappy. Highly recommend.
Great so far. Ordering and delivery good. Price good. The big test is yet to come - the drinking - have drunk 2 out of 12 bottles and good value for money so far...
Outstanding wine and great value. Cameron Attewell, my point of contact, is a great ambassador for the company, knowledgeable and flexible without overpressing the sales aspect. If you buy in the $30-40 bracket and the mystery buys package you will not be disappointed. I don’t buy wine from anywhere else. Show reply
Very friendly and helpful staff and a great range of products. everything is well presented and the staff are always prepared to assist. And they are always prepared to match a competitives price. Show reply
Wine is always drinkable. Never had a bad lot. Offered products are always acceptable. Delivery is always on time and easy. Great products and delivery - what more do you want. Show reply
We've been getting The Australian Wine offers for years and could scarcely be happier with what's been provided. The service is good, there's a wide selection available (We're big fans of European products.) and the price is always reasonable. Best of all, if a wine is spoiled or in our opinion otherwise undrinkable, a credit or replacement is offered without hesitation. These days, we don't shop anywhere else. Sorry BWS, Dan Murphy and others. Show reply
Extremely pleased with the speedy service, affordable prices and Camerons's expert advice .......... no need to leave home to find excellent wines. Full marks to Australian Wine. Show reply
Excellent product range, quality coupled with a very competitive price has maintained my interest and purchasing. I have recommended this service to many of my associates. Show reply
Always offered a wide range of wine qualities and prices. There is also the option of purchasing a subscription which provides a selection each 8 weeks or purchasing the occasional box of wines when needed. As a senior, being the only wine drinker in the house, these options are greatly appreciated. Show reply
Product, price and service are beyond parallel. I've been getting my wines from them for more than ten years and never once had a problem. There were two wines in all that time I didn't like but that was entirely down to my taste as there was absolutely nothing wrong with the wine itself. I did get one bottle with a heap of sediment in it… Read more · 1
and simply brought it to their attention with a photograph and was immediately refunded the price of both bottles that were in the box, even though only one of them wasn't perfect.
I've recommended them to many, many of my friends and every one of them has later thanked me sincerely for the advice.
We've had several boxes of wine from The Australian Wine, and have never been disappointed. Good value, but always good quality wines from well-known wineries. Their customer service is very good too - on the few occasions when I've had to ring them, their staff are super friendly and helpful. Show reply
Have purchased wines for some years now with The Australian Wine company and never had a wine I didn't like. They seem to nail the right suppliers and their prices are very good. Show reply
Follow-up · No delivery problems. Seamless ordering and a good mix of reds which is what we usually get. Nice to get different types, especially Durif.
Hi Ollie, Wine medals are awarded after the… Read more (+1 reply)