Body shop Canberra centre- A must place for gifts
I was greeted with a friendly smile as soon as I entered. A promotion was going on and a team member was explaining how to avail it. All the members were team focussed and the store had a huge range of Christmas gifts. A beautifully decorated store
Worst experience ever
I ordered online and not only was double charged for the order which resulted in my funds being frozen for 7 days, which made me have to BORROW MONEY for the week to buy groceries like how embaressing ok?! This really messed me up $214 they decided was fine for them to freeze in my account 6 days AFTER I made this order which was very unexpected as well and they didn't even care how badly this impacted mine AND MY CHILDRENS week, like everyone out there is rich and can afford to miss an extra $107 of their budget, are they serious?? Then my ord...er took 12 days to arrive so I missed the date that I was planing on gifting part of my order for anyway, fair sure the body shop website actually advertises a 2-4 Day shipping or something of the AVERAGE expectancy like that so I feel i was led to believe that this would arrive on time and I had no idea it would take such a ridiculously long time to be shipped and arrive?? and ontop of that my order was damaged upon arrival, zero attempt to protect items in the box was made, it was a total issue after issue order! Anyway, I am fair sure this isn't normal or standard to double charge customers and freeze money in their accounts for a week because it NEVER happens elsewhere, yet I see other reviews saying the exact same thing happened to them?! Just because they technically CAN do that to customers doesn't mean that they should! Then the online message customer service I had to chase up to tell about my problems with damage to order and all the other stuff I had emailed about twice told me that they wouldn't BOTHER to reply to my complaint emails because they get a lot of emails?? This experience was absolutely awful for me and the body shop has rubbish customer service that doesn't care about even trying to make a bad experiece right, I don't plan on shopping here again and that's after about a decade of thinking this place was a good place to buy over priced 'special' gifts Christmas, mothers day etc I would splurge here but no way I will now find somewhere else that values me as a customer. I was so effected negatively by this experience taht im still sad weeks later from it, I can't even imagine how this place is doing well with customer service like this. Oh and also the reason why I am here now writing this review is because after all of this the body shop actually had the nerve to email me ask me for REVIEWS on their products and I did write reviews for each, I feel that I was fair and honest on my reviews too but apparently they didn't want people to hear about anything other than positive experiences coz i got an email replay to say that they REJECTED my review on their website, I don't think that's how reviews are supposed to work..
Cancelled order - very disappointed
Placed an order for a gift pack with $130 worth of products in it. Money was taken out of my account and I received a delivery confirmation via email. 2 weeks later, my order still hadnt arrived. Received a phone call and said they didnt not have my products and would be cancelling my order. There was zero alternatives given to me ie replacement with different products or checking in stores to see if they had the gift packs. Worst shopping experience ever. How a large company can run out of stock of generic items they sell like creams/scrubs is beyond me. They would rather cancel orders than offer alternatives or help in any way. Beware when buying online.
I went to the body shop to get my favourite white musk oil,i used to wear it years ago and loved it,just did not have the money to get it all the time,so when i went to get it at the body shop chermside,how dissapointed i was ,the bottle was changed and i did not mind that,but you have completely taken away the beautifull aroma and smell of white musk oil, i could not even smell anything like it used to be.left and bought nothing,very disappointing body shop,bring back the 80 smell of white musk.
Bad customer service in Toowoomba
I took my daughter in to the Toowoomba store to buy foundations and extras, I told Khadijoah this and to give her the full treatment. Upon this she looked at me and ignored my daughter, I asked again for Khadijoah to serve my daughter then she proceeded to do so. Khadijoah went to put foundation on top of what my daughter was already wearing for a colour match. i believe Khadihoah was not interested in customer service and showed she did not care. My son in law had the same bad experience the day before as no one was interested and helping him select a gift for his wife
Great hand cream, very soft on the hands. However, because the smell is so delicious i wanted a taste. I feel sick. Do not succumb to their ploys, they will get you in the end. Good cream though.
Perfect Face Wash
I was given The Body Shop Carrot Wash as a gift. As you would expect the wash is orange in colour. It’s made from ‘wonky’ out of shape carrots grown in the UK. This all natural face wash works well to cleanse the face of makeup without drying the skin out.
Reliable, ethical and actually works!
The physical store I go to is always top quality customer service from the moment I walk in the door. The product range itself is outstanding with real ingredients that do real things. My current favourites are the charcoal mask and the tea tree oil facial toner. Never fails to impress me and I’m looking forward to trying new products.
Broken lid product
I have a membership card of the body shop that meant I like their products. However, last few days I bought their sleeping mask and eye mask. Disappointed when got home cause I found out the lid of the sleeping mask broken. I ended up asked for replacement, but I been refused due to I did not have the receipt. However, they have my membership card that shows all details as an online receipt. I ended up wasted time, no any replacement from them. I will not support them anymore and I will let all my friends know about this experience.
I had gone in to buy a foundation for my acne prone skin, and was told that the fresh nude foundation would be perfect for oily skin. When I applied this foundation it was the most greasy and wet looking foundation I have ever used. Does not even stay on the skin. Really Really Disappointing
- Physical store
- Verified customer
Love these products!
The store in Stocklands in Townsville, is conveniently situated right next to where I work, the ladies there are absolutely amazing, SO nice and ALWAYS so helpful. The products I bought were the tea tree anti imperfection night mask, I love that I can apply it at night before I go to sleep and not have to worry about taking it off, added bonus that it does my skin wonders! I also bought the Himalayan charcoal mud mask, i love that I can actually feel lit working on my skin. And my skin always feels amazing after scrubbing it off. I would highly recommend these two products, and the ladies at the Townsville shop in stocklands will go the extra mile to help you find the right product for you.
Not so natural afterall
After many, many years of always associating the Body Shop with cruelty free & community traded product ingredients, it occurred to me to read the ingredient list on the products I currently own. I am disappointed to find that they are NOT natural, as we are all lead to believe (congratulations marketing company, job well done). I can't complain about specific products but I just feel duped. If you are at all concerned about using natural products, then these guys are not for you.
Expensive skincare products
Having not been in these stores for years, I decided to browse through the store during their recent Christmas sales. As part of their Christmas promo, they had a "wheel" of chance that gave customers the chance to win a discount, free product or "grand prize". With the encouragement of one of the staff, I spun the arrow on the wheel, which landed on the "free shower gel" section, stopped and then then spun backwards (~90°) to "15% off". Both the salesperson and I were staring at the wheel - I commented about how it went backwards whilst the sa...lesperson just laughed.. Talk about rigged. I did try on some samples in store from their new ranges but considering how inflated prices are in Australia (compared to their Asian branch counterparts), I didn't feel the products are worth the price tag. The creams I tried had a greasy feel and took some time to absorb on my hand.
- Verified customer
Love The Body Shop
I recently went shopping for Christmas gifts at The Body Shop.
The staff are friendly and knowledgeable. They have plenty of suggestions for even the most difficult to buy for person.
- The products smell amazing
- The gift packs are packaged perfectly.
- The staff are wonderful
- There is sample bottle of each product to try before you buy
Online orders are charged twice
I ordered online and paid with PayPal, I was charged twice for the order and contacted the company.
They "happily" advised that when you place an order they reserve the funds and then charge again when the order is shipped. You then need to wait 2-5 days for your initial funds to be released. If the funds aren't released I would then need to contact PayPal myself.
I shop online all of the time and have never experienced this before, I don't know how they are allowed to charge twice for an order or to expect customers to have twice the amount available in their account and wait 2-5 days to get it back.
Just a warning for anyone ordering from them online!
Terrible customer service
Have shopped at Body Shop for many years however on my last 2 visits have encountered rude sales assistants. Products aren't that good that I will put up with that - lost me as a customer forever.
November 22nd 2018 Update: Still terrible customer service
After writing a review and contacting the Body Shop in October I received an email saying how sorry they were and that they had forwarded my complaint to the retail field team and would let me know when they received a reply. Over a month later and no further communication - big fail Body Shop. Shows they have no care or concern.
Adore this store
Exceptional service, and great quality product. The body shop offers quality product and has a good ethos. I haven't yet come across a product I didnt like and i've been shopping there for years . I recommend the moringa products (hand cream especially) and the white musk perfume oil. So devine
Be careful with returns policy
Careful with returns and the variance between stores. Their returns policy says that if you’re not happy with the product that you can return it within 30 days... but I had a store manager who wouldn’t let me do this.
I bought a foundation, wasn’t happy with it so I took it back the next day with the receipt, asked to swap it for a different one and the store manager refused. I showed her the returns policy on their website and she said she wasn’t going to argue with me and asked me to leave. I was gobsmacked. Absolutely shocked that their ...website says one thing but an individual staff member won’t honour it. I contacted Head Office, let them know what happened and asked for clarification about the returns policy. They apologised that I had been given the wrong refund information by the manager and organised for a consultant to help me get the right foundation. They were really good about it. As for the actual products, the face moisturiser is really good, the powder foundation is good, the liquid foundation is average, concealer is terrible. I’ll write separate reviews about them though.
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Questions & Answers
I recently purchased some exfoliating gloves and was disappointed to find that they no longer have a loop for hanging. Will these be replaced? I always hang mine on a hook in the shower and found this very convenient. Normally would buy several pairs at a time but resisted due to the change in the hope that the loops will return.
Yesterday I bought THE BODY SHOP Lip &Cheek Stain Shade.It's on sale 70% did not check the product MFD.Just found out the product MFD is Jul 2015.It is safe to use?
I bought the body shop's Vitamin E Aqua Boost Sorbet a week ago. It's making my already dry skin more dry and flaky. You can literally see the skin peeling off. Will it get better or should I stop using the product?
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