The Messaging Company

Like many others, I'm not happy having been offloaded to The Messaging Company by iinet. I wouldn't mind the extra cost so much, if I didn't have to regularly email TMC from my gmail account because my webmail isn't working. This is happening more and more often, and it's very frustrating. What's more, after I received a letter (yes, a letter)… Read more

from a friend in Germany telling me that her emails were blocked, I found out that TMC blocks many German email providers, because they are allegedly sending masses of spams. Maybe that's why I don't get a lot of spams, but instead I have to worry about not receiving emails nor being able to send them. I have moved my main contacts in Germany to gmail, but who knows what other emails might get lost in cyber space. I cannot complain about the company's service, as they always respond to my complaints and usually fix most issues. At the moment, the thought of moving 25 years of correspondence elsewhere is still stopping me from closing my account, but I'm bound to do it one day.

Have now officially cancelled both our email addresses which we had with IInet for over 20 years!!!! The Messaging Company has the nerve to increase their cost by some 15% or so, to $90/year for me and still provide the same dreadful service. Goodbye and Good Riddance :(

Unbelievable - this should be illegal in a modern country. I had my @Internode email account "sold" (I presume) by internode (IInet) to "The messaging company" and what started out at $30 per year, 2 years ago, has risen to $47 last year and this years renewal is just shy of $70. This is over 130% increase in two years. Something is wrong here -… Read more

this company is holding the domain hostage and charging ever increasing ransom each year.

I will have to try and get out. Please avoid this company if you can. I am not sure what the ACCC is for

Goodbye Westnet, RIP – Absolutely the worst telecommunication in Australia. Been with Westnet since the beginning but since all the changes (Westnet,TPG, iiNet) to the Messaging Company it went all downhill really fast. I don’t know why I am writing this review because… Read more

after readings about 25 other reviews (all bad with 1 star and only ONE satisfied customer??) I knew I wasn’t the only one and that management of TPG, IINet and TMC don’t seem to give a toss either. I'm just another silly customer who was forcibly migrated to TMC from TPG/iiNet and now found out that we have to pay an extra $3.50 per month for their horrible none existing service. I did try to speak to the helpdesk a couple of times but to no avail due to unbelievable long waiting times. Did I mention the number of daily spam I am getting? ..... the quantity is tenfold than before the migration and even with their own spam “TMC email reminders to pay the $3.50 immediately to prevent account issues” (which don't mention your name or customer number and don't look like their standard emails either) All in all to management of TMC, I won’t be paying a cent and by the looks of it, I am not the only one !!!

On basic email .....NOW an increase of over 50% Ridiculous & like most customers SPAM thru the roof now - Costs same....Bye -Bye...Lost me!!!

Spam and shrinkflation – Since iiNet shifted its email to TMC, I've been spammed like never before. But the real issue is going to be cost. Whatever TMC will charge (and it's taking its time to tell us), it won't be free. Worse still, iiNet is unlikely to reduce its monthly charge despite reducing (eliminating) its email service. The ultimate in shrinkflation!

Warning.... check your bank account long after you think you've left TMC....They were still taking out yearly subscription even though I never gave them permission to keep my bank details on record...Luckily The Commonwealth Bank were aware of their illegal practice and refunded my money immediately.

Much Improved Customer Service – Initially very concerned about The Messaging Company because of the overwhelmingly bad reviews on here, I contacted them to ty to sort out a minor glitch with one of my four family accounts. I decided to use email for the contact as I wanted to attach screenshots and I was pleasantly surprised to get a response within 2 hours. After another… Read more

small clarification, I had my issue fully resolved in less than 5 hours. If they were as bad as previously stated, I think they might now be getting their act together and providing pretty good customer service. IINET on the other hand will never get any business from me again.

All those missing emails – A check against my iPhone shows that only a small percentage of emails received appear in The Messaging Company inbox. (And, no, they're not in spam.)

i just got a renewal from these people for their crappy email service. i have a long standing email address that is critical to keep because so many of my contacts have it, and TMC use this as leverage to charge whatever they want. they engage in extortion. their spam filter is rubbish as it blocks legitimate emails. DO NOT USE THIS COMPANY if you can avoid it.

I haven’t used their service in awhile but tried to recover information from my old TPG email to recover my PS account and told that i no longer had an account due to non payment i wasn’t even notified by them. They deleted my account and was told it couldn’t be recovered

Already reviewed this rubbish company once, but feel compelled to revisit just to express my disgust at having to pay for such an abysmal service. I'm locked into TMC as I want to retain my longstanding personal email address of 30 years. The list of shortcomings of TMC are long and I don't need to spell them out. Just read the rest of the… Read more

reviews.

But yet again this morning, after signing up for a new online account on a website, I sat waiting for 30 minutes for a registration verification email - which never comes because TMC only selectively deliver email, and it would seem by carrier pigeon. If it ever does arrive in my Inbox it will likely be tomorrow, only 24 hours after the 10 minutes allowed in the registration process. (And Yes, I did check my Spam folder, because that is generally where legitimate emails go, while the junk mail goes to the Inbox. They can't even get that right). Does anyone from this company monitor these reviews?

I'm off now to give a one star review to iinet/TPG for dropping us in this mess.

Worst service and support in the history of email companies. I would rather carve a note into a stone and have 2 pigeons deliver the stone than deal with customer support. If i had 3 hands I would give them 3 thumbs down. Don't use this company they are Useless with a capital U

Appears to be similar issue to everyone else, my Exemail service was taken up by TMC. Had nothing but issues since then, legit emails are spammed and obvious phishing emails sail straight thru. An email arrives from a legit source and 10mins later the same source is spammed. Can't use Outlook as I have to continually check the Spam folder on… Read more

line. Slowly been migrating everything to an Outlook account and will pay for a basic subscription, which is only $30 per year and gives you 100gig of storage.

Absolutely hopeless support, can not fix anything. Do not receive emails from many places.... Added addresses to allow list still do not get email. Currently have spent 3 days trying to move emails but because their system is so bad I am left with a few accounts stuck because of their system not working at all......

The one time code should be sent to a mobile number not email. It does not last long enough by email. It disappears. I have wasted days trying to set up. The deadline is tomorrow the 8th. Why can't anything be simple with one time codes?

I have had the same email address for the past 30 years and everything was fine until it was moved to the Messaging company, now its just slow, frustrating and rubbish.

Don't even bother using an Email service that has migrated to The Messaging Company as nothing but issues since I moved over - in spite of the fact that I have given it a chance for 18 months now. Migrated an old Westnet address across to TMC (to continue use) as Westnet were getting out of providing Emails and TMC were the nominated provider. … Read more

Apart from being a rather expensive subscription Email service (for what can be signed up to online currently) issues include (but are not limited to): 1: Regular contact Emails coming in are often sent to the Spam folder. 2: Forwarding an Email often brings up a "cannot send" popup and then it dumps it into the drafts folder - with no explanation of why it won't send. 3: Formatting a new Email and sending to a regular contact (trying to at least) brings up the "cannot send" error. 4: Some Emails will not send - even if a specific address is used as the recipient and typed in as a valid address - e.g outlook, gmail and so forth. 5: Spasmodically, attachments on an Email seem to give the TMC system a meltdown (even if legit) - like a PDF file or the like. 6: God forbid that a TMC mail account is used for 2FA (2 factor authentication) identification due to the time it takes TMC to get it through. Not good if there is a 20 minute time-out (as an example) for the 2FA to be used - but no such issues with Outlook or Gmail I have noticed.

For $70 (or free) a year I can get a much better service - without the TMC glitches, frustration and the "hope it works, cross your fingers" scenario.

So poor it doesn't deserve even one star. Most unprofessional, hopeless company ever encountered. Terrible spam filter - screens out people I regularly correspond with (puts them in 'Spam'), fails to screen out the torrents of actual spam/pfishing emails including so many posing to be their own company. You'd think they could write a filter that… Read more

rules out imposters of their own company... Trying to get an issue resolved is simply impossible, it is very difficult to communicate with this company. Forced to use them when email company sold our emails - huge data breaches, so many spammers have my details - terrible experience, avoid them if you can.

Well, guess what? Just another s#cker forced to use this incredibly feeble excuse for a company (now owned by Inbox.com), when Exetel handed them our emails. Was sort of ok initially but since 01 April & no, it's not an April fools joke though wish it was, it would be easier to stomach, but I've had my emails blocked by Gmail & Outlook! Requested… Read more

help via email, got the generic response then an actual reply a week later, only to find things went seriously downhill from there... have sent numerous emails with screen shots & now 2 phone calls later trying to speak with someone, you know the old fashioned way...but still they won't call me back. Was told today that my issue would be escalated again to the level 3 team whom apparently are "off-line"... so I couldn't be transferred! What a joke & they are supposedly handling our emails!!! Are they even on this planet as I definitely don't feel assured of anything positive happening in the near future??? I keep my fingers & toes crossed.

Wish you could rate in the negative, my wife’s email cannot be accessed, try many recovery attempts without success. They are absolutely hopeless but keep charging my credit card and because we can’t access the account we can’t stop it. I have this Brisbane phone number but don’t hold out much hope 07 3497 3566

Ever since the Messaging Company started managing my email account when it was sold/transferred to them in September 2025 I have had nothing but problems in receiving emails. Emails end up in the online spam folder or they are not received at all. … Read more

The keep asking make sure the sender has your correct email address and add the senders email address to your allow list, I now have over 60 email addresses in my email allow list. When they don't know how to fix the issue they put the blame on the client. Never had these problems until the Messaging Company started managing my email account.

Absolute disgrace the way this has gone. Almost a scam the way the prices for a once free service keep going up. Can't communicate with them and the email system is full of bugs. I wish I coukd keep my email adress with a reputable, reliable business with integrity. The messaging company is none of the above

I'm still angry with Exetel for unloading their email service to this mob of id*ots. I've never had so much trouble with emails in my life. I'll be leaving as soon as I can let everyone know my new gmail address. I've given one star because I can't give none. Poor service, very slow, emails disappear. Rubbish!