The Messaging Company

Minus 10 stars The worst company in the world This was a scam when dodo passed all our email accounts onto these idiots for $115 per annum instead of it being include in my dodo subscription. 2 of my business emails vanished completely leaving me only one. I called tmc support only to be fobbed off and told to contact dodo regarding this costly business issue. I did and dodo said contact tms ??? What a fuck around so im getting rid of both

Rate my Experience of The Messaging Co....... minus 10 would be my reply.. This company is the pits and how it can stay in business is beyond me...We cannot log on to the provider, to receive our emails, tried to contact, all you get it a bot, tried to phone, another bot that then terminates the call..... now cannot even cancel the account, as we cannot log on

After the demise of IINET webmail, this was touted as their successor. Well, it started for free for about 6 months, then it increased to $30 p.a., next year $47 p.a., now they are asking for $70 p.a. Despite the hefty fees, the service is slow and unreliable. I'd call it a rip-off. Stay away. I created my own web domain and moved my emails to… Read more

this domain. Works perfectly well, is cheaper and faster. And as long as I pay for my domain, I'll never have to change ISP again.

SCAMMED! – You can't complain about the service because there is none. Where in the world do you pay $25pa for email service. This is a scam and iiNet/Westnet should be held to account for casting all users to the gutter!

Negative 100 stars!!! As small business owners, this is the most unprofessional company we have ever dealt with. After putting up with their ridiculous price increases we finally have had enough so cancelled our 3, 25 year old email addresses. And… Read more

when they send you an email it is almost always from a no reply address so you have to spend time trying to find a working email for them or phone number.

And then pour a cuppa and be prepared to not receive a reply or wait on hold for a ridiculous amount of time saying they are receiving a large amount of calls, which are all hopefully to cancel their accounts! Oh but wait, several cancellation emails sent to them did not do the job! They took the $69.99 for two of the accounts even though we had a new debit card w/all new numbers. Yes they can do this.

I went to my bank (CBA) who are assisting me and confirmed that they can still debit a new card that has never been presented to them!!! I am contacting TPG to complain as well as the telecommunications Ombudsman.

TMC does not care abt their customers and we should all take our business elsewhere. How can they justify charging what they do for a mailbox when so many other companies can do the same or better for free! NOT HAPPY, JAN!!

The worst! sneaky the rats toke $77.40 out my bank without asking me Ive not use them long time! All you get chat bot not Human! May karma get them good! Train! or Bus.

Warning.... check your bank account long after you think you've left TMC....They were still taking out yearly subscription even though I never gave them permission to keep my bank details on record...Luckily The Commonwealth Bank were aware of their illegal practice and refunded my money immediately.

Hiru was great with assisting me with the issue I was experiencing. Thank you so much

Much Improved Customer Service – Initially very concerned about The Messaging Company because of the overwhelmingly bad reviews on here, I contacted them to ty to sort out a minor glitch with one of my four family accounts. I decided to use email for the contact as I wanted to attach screenshots and I was pleasantly surprised to get a response within 2 hours. After another… Read more

small clarification, I had my issue fully resolved in less than 5 hours. If they were as bad as previously stated, I think they might now be getting their act together and providing pretty good customer service. IINET on the other hand will never get any business from me again.

Avoid this company at all cost..they are disgraceful..absolutely terrible service and customer support...cant speak to a person just a robot that keeps asking the same questions over and over...AVOID AVOID AVOID

I was lumped with them as a result of my interntet provider, iinet, getting rid of email and sending their clients over to MC. Downside is on our plan we had 3 family members and two of us also had separate mail address for a total of five email addresses under the one account. With MC each address was considered a seperate plan and therefore 5… Read more

new accounts I have to pay for every year. For general email service it's fine ...until something goes wrong and when that does I find they are great at taking my money but lousy at supplying any service. Last time I tried to call them I was number 22 in the queue. Half hour later I was somehow number 23 in the queue. Also, logging in and accessing my email is near impossible. It takes forever to load a page of emails and then opening one or going to another page, any action really, means the same wait and there's a more than 60/40 chance it will fail and/or log me out. At the time of writing this I am researching internet providers who also supply email. Avoid MC.

For an simple email account to charge $90 per year is robbery. Without fail the yearly subscription increases by about 15% every year. I have started the process of migrating to another provider with more functionality, better security and much cheaper subscriptions with 10x more storage. I would highly recommend ex-iiNet customers to move on even though it may be painful.

The Messaging Company sent me an email informing me about a payment failure. I have fixed the issue and need to tell them, but cannot reply to the email as it is a 'no reply' address. Their service is still very bad. And they have increased their fee by 48% (forty eight). Textbook 'How to screw the customer' service.

I'd give zero stars if I could. Forced to move to the Messaging Company when iiNet sold their emails. Do NOT recommend. They do NOT answer their phones, do NOT reply to emails and I have doubts there are humans even working there. Price went up PER EMAIL from $30 to $69.99. Fortunately I have transitioned to another more reliable service and am now trying to cancel my subscription with them. Wish me luck.

A minus rating would be more appropriate! Absolute sham of a company with nothing but greed in mind. Increasing prices at every chance but enough was enough for us. Have just closed 4 accounts down with them after importing all our emails over to Gmail. We encourage everyone to do the same and not give in their sheer greed.

Not sure if there is anyone within this organisation to actually speak to. Have tried and tried to contact someone with regard to all the Spam sexual favours and dating sites that I receive daily and have done for at least two months now. It is obvious my details have been compromised but this company does nothing to help. Then they want to jack… Read more

the annual fee up so I have found another company who I hope will have some sort of customer service not just take your fee. Can see them going broke if there is no human to talk to. Steer clear.

Absolute worst company imaginable. What was once a complimentary service through iiNet is now expensive (a $20 per month price increase coming soon) so you’d think for that price you’d get a quality service that strips out spam and scams, but forget it. And don’t even bother contacting them for support - if you do actually manage to get a reply it’s from someone who has no idea and doesn’t give a damn.

Forced to move after iprimus ditched its emailing capabilities. Obviously I didn’t have much of a choice as my email address is 20 years old & linked to thousands of things. Webmail is glitchy. Struggle to login in every single day. Unable to send mail between any old iprimus addresses now. Tech support is slow, don’t listen & basically useless.… Read more

Honestly can’t believe I’m paying for this service, it’s appalling. Will spend the next 2-3 months trying to setup something else, it’s going to be a nightmare migrating all of the account linked to this address. DO NOT USE THIS COMPANY!

Woeful service. Unreliable delivery (both incoming and outgoing) of emails. I have had some emails days late. As email is still used as an account verification the arrival of a necessary code is frequently no longer valid. It is frustrating because I like many others I have used the email address for a very long time. Did I say woeful let's add atrocious; possibly a "breach of contract".

Like many others, I'm not happy having been offloaded to The Messaging Company by iinet. I wouldn't mind the extra cost so much, if I didn't have to regularly email TMC from my gmail account because my webmail isn't working. This is happening more and more often, and it's very frustrating. What's more, after I received a letter (yes, a letter)… Read more

from a friend in Germany telling me that her emails were blocked, I found out that TMC blocks many German email providers, because they are allegedly sending masses of spams. Maybe that's why I don't get a lot of spams, but instead I have to worry about not receiving emails nor being able to send them. I have moved my main contacts in Germany to gmail, but who knows what other emails might get lost in cyber space. I cannot complain about the company's service, as they always respond to my complaints and usually fix most issues. At the moment, the thought of moving 25 years of correspondence elsewhere is still stopping me from closing my account, but I'm bound to do it one day.

Have now officially cancelled both our email addresses which we had with IInet for over 20 years!!!! The Messaging Company has the nerve to increase their cost by some 15% or so, to $90/year for me and still provide the same dreadful service. Goodbye and Good Riddance :(

Unbelievable - this should be illegal in a modern country. I had my @Internode email account "sold" (I presume) by internode (IInet) to "The messaging company" and what started out at $30 per year, 2 years ago, has risen to $47 last year and this years renewal is just shy of $70. This is over 130% increase in two years. Something is wrong here -… Read more

this company is holding the domain hostage and charging ever increasing ransom each year.

I will have to try and get out. Please avoid this company if you can. I am not sure what the ACCC is for

i just got a renewal from these people for their crappy email service. i have a long standing email address that is critical to keep because so many of my contacts have it, and TMC use this as leverage to charge whatever they want. they engage in extortion. their spam filter is rubbish as it blocks legitimate emails. DO NOT USE THIS COMPANY if you can avoid it.

I haven’t used their service in awhile but tried to recover information from my old TPG email to recover my PS account and told that i no longer had an account due to non payment i wasn’t even notified by them. They deleted my account and was told it couldn’t be recovered