The Wine Vault

i find Gabby, very efficient and understands that i prefer a text only and not weekly calls . she delivers on what she say's she is going to do and doesnt ring me and listens to me. i have cancelled other wine groups and happy just to deal wwith Gabby. thankss i hope i dont come across rude it is not my intentionss.

Wine selection is good and the prices are very good. Their refund policy is also very good, as I have used it in the past. Sometimes they ring to much but you just have to let them know to contact you less but apart from that they are very good to deal with.

Recently received a case of Merlot that just doesn't taste great. Hopefully the return process will go smoothly.

Order for an advertised wine placed and paid for. Twelve days later no notice that the order has been dispatched. Enquiry lodged and a response (addressed to the wrong person) received, saying "supplier has advised that there is a slight production… Read more

issue". This is ludicrous. The wine must have been bottled prior to being advertised.

Spam email and calls since. Cant unsubscribe.

My last 2 messages: No. Actually don't want anything. Don't like Sky dancer. Don't need prosecco or Pinot grigio! Thanks anyway. I don't want ANYTHING!! Thank you I had better not been charged for an order.

The wine offered was in line with my wishes and turned out to be quite pleasant and well priced. However the telephone contact is too frequent for my needs and there are too many people making the calls. I do point this out and it appears to be ignored. Show reply

Amy is an excellent sales representative for Wine Vault who connects with customers and follows through on orders. She is also good at getting you to buy wine and her recommendations are very good. Show reply

I hated your company's aggressive marketing and constant phone calls and messages. The last rep was very obliging and accepted my views and we have a good relationship now Show reply

This business is DIABOLICAL. I have asked more than 20 times to be taken off the calling list. I get at LEAST 10 calls a week. I listed my number on Telstra’s do not call register. I block the numbers. They don’t stop harassing me. NEVER buy from this business. EVER. It will RUIN YOUR LIFE.

I have repeatedly received unsolicited marketing text messages from The Wine Vault despite unsubscribing multiple times. I never knowingly signed up to receive these messages in the first place, and continuing to receive them after opting out is extremely frustrating. I have now requested again that my number be removed and that they confirm this… Read more

has been done. Based on this experience, I would not recommend them, as their SMS marketing practices have been intrusive and difficult to stop.

Hi, I previously advise that I ordered two Pickers Hut merlot and the Sparkling Rose, the merlot arrived, it seems the Rose is on the way, however, you will see the portion of the email below that I have pasted from the offer sent to me which clearly states the merlot at $109 each and the Rose also $109, a total of $327.00 On this basis I… Read more

requested the purchase. On 17 June my credit card was debited $438. I request that a refund be processed for the discrepancy of $111.

"Good Day, We have small allocation left of some of our best-selling wines. Reds – $109 a dozen • 2022 Arrowdale Shiraz –$109 a dozen • 2021 The Bucks Coonawarra Shiraz –$109 a dozen • 2022 The Blind Pig Shiraz–$109 a dozen • Dusty Duke McLaren Vale Shiraz –$169 a dozen • 2020 Magic Melody Coonawarra Cab Sauv–$139 a dozen • Fat Tree Cab Sauv –$109 a dozen • Pickers Hut Cab Sauv –$109 a dozen • Pickers Hut Merlot –$109 a dozen • Sail the High Seas Merlot–$119 a dozen • Secret Song Pinot noir –$109 a dozen • Soar Pinot noir–$129 a dozen Whites – $109 a dozen • Damasus Green Ribbon Yarra Valley Sauvignon Blanc–$109 a dozen • Clear shores Marlborough Sauv Blanc–$119 a dozen(New Zealand) • Paradise creek Sauvignon Blanc frpm New Zealand-$109 a dozen • Sail the high Seas Chardonnay –$109 a dozen • Overflow Chardonnay –$109 a dozen • Sail the high seas Pinot grigio–$109 a dozen • Three Trails Pinot grigio–$109 a dozen • 2018 Speakeasy Riesling–$109 a dozen Rose, Sparkling, Prosecco & Moscato • Sky Dancer Rose–$109 a dozen • Kissing Bridge Sparkling–$109 a dozen • Maven King Valley Prosecco–$119 a dozen • Pickers Hut Moscato –$109 a dozen • Rosetta estate Moscato–$109 a dozen Reserve now to lock in these prices. Let me now how many cases you need? Will hold your order free of charge and deliver whenever you need it. ✓ Free delivery ✓ Easy returns if it’s not for you. ✓ 100% money back guarantee Email me or Text me on 0468 017 285 or reply to this email to reserve a case.

-- Cheers!

[Name Removed] Senior Wine Consultant The Wine Vault" Gayle Fisher 0418 522 143

I was impressed by the speed of our delivery of Sparkling wine, despite the boxes being damaged on the bottom, so opening was only possible when the box was upside down!! At least none of the bottles had been broken. I was, however, rather disappointed to find that the wines I had received were not 10% alcohol, as I had been assured, but were in fact, 13% !!

While I like the prices of some wines on offer - and the free delivery- I find the frequency of calls to me — sometimes after dinner, sometimes twice a day and including a call on Mother’s day - to amount to almost ‘stalking me’ - it’s just too much!!!!!! When I do speak to a salesperson on the phone, it is breathless and pushy - quite… Read more

unappealing. When I have made an online purchase and asked to NOT be contacted again for 2 months, it seems this message never gets through.