AI reviews summary
Pros
Cons
Verdict
The service provides decent quality wines at competitive prices with generally efficient delivery. However, the experience is overshadowed by relentless marketing calls, frequent order errors, and reports of unauthorised transactions. Recent feedback also indicates significant difficulties with post-purchase support and business stability.
Ordered 12 x shiraz 16 Sept 26, received 12 x merlot. Arranged for return of merlot and either a full refund as advertised or to receive the 12x shiraz ordered. Merlot picked up early Oct, but nothing heard since. Not happy Jan, dodgy brothers operating this mob methinks.
So disappointed, not with the wine but with the promise of free delivery and then to get hit with a $20 delivery cost. Emailed a few times to dispute it but with no luck. Quite happy to pay delivery when I am aware of it but NOT when I am promised free delivery.
Unfortunately I made the mistake of purchasing from this Company which has created an incessant and relentless aggressive high pressure sales pitch by a [Name Removed] who is so insistent one can't get a word in. The calls can happen once/twice a day. This invades my privacy and is extremely annoying and time consuming. There appears to be no way… Read more
to directly speak with the organisation to insist that they desist from this practice forthwith short of blocking calls which I have done. Sadly this behaviour tarnishes the reputation of all wine groups of which majority do the right thing. This type of business marketing is doing untold damage to the Wine Vault brand whereby it creates such negativity causing one to disassociate from it. Disappointing indeed
Reviews with attachments
I gave you lot a second chance. I was very disappointed with my 2nd last order & told you about it when making my last order 18 days ago. We're going camping this weekend & have to bye wine.
Hi Steve, We’re very sorry to hear about your… Read more
Wrong Charge, Wrong Wine, Business Closed — And No Way to Confirm Our Card Details Are Safe After my previous review, I held off escalating because we received a notification saying the wine was on its way. We have been loyal customers since the days this business traded as Oak Road, through every name change and rebrand, and never expected the… Read more
situation to deteriorate like this.
The order was placed before we had any idea the business was closing. I had ordered two of my regular Chardonnays at the quoted price, but instead an inflated amount was charged to the stored card belonging to the other person in our household — without consent and without explanation. Only after lodging an inquiry did we discover the business had already shut down.
Despite being permanently closed, what recently arrived were two boxes of cheap 2025 Mr Beckett Chardonnay — thin, harsh, low‑quality and nothing like what I ordered. Given the closure and the incorrect, inflated charge, this did not feel like an accidental mix‑up, but a deliberate attempt to make it appear as though the order had been fulfilled.
To make matters worse, there is now no way to contact the business to confirm whether our card details have been removed from their system. That is extremely concerning for any customer who has ever purchased from them.
For anyone reading this: operations like this often reappear under a new name with the same sales tactics. If you start getting calls from a “new” wine club offering mixed cases, unbelievable discounts, or trying to continue past relationships, it’s likely the same people behind yet another rebrand. Don’t be fooled.
Three Trails Pinot Grigio light bodied and a crip acidity
After many requests to cancel these unconfirmed deliveries - Theres a few Different ENTITIES used. 8 boxes later- 2 emails to no action. Dads now cancelling his debit cards. DO NOT BUY FROM THESE SCAMMERS.
I am a member of a few wine clubs and I do shop around for quality reds I must state that every wine I have had from the wine vault is top shelf quality at an excellent price The last Shiraz o ordered was exquisite Show reply
we haven't received it yet, Australia Post said attempted delivery, showing a picture, the photo showing is a carpet floor with a cupboard behind the box of the wine. our entrance is opened daily till 5pm wtih tile floor. please don't use Australia Post for my next order. Show 2 replies
We have tried 3 bottles so far and the wine is OK, but not a $100.00 wine as suggested by the sales person. I have had many better wines for less than $30.00. I will give this some more time in the decanter and review again in 2-3 weeks. Show 2 replies
Delivery time acceptable, price competitive. Wine is cellard, so can't judge the quality. However, I opened a 2017 Dusty Duke yesterday, and it was fantastic. Show reply
I am very disappointed, after returning a box of wine because it wasn’t labeled, the new box is not labeled as well. Someone is not doing their job.
The 3 boxes of wine arrived by courier at a express rate the wine is fresh clean looking and taste fantastic IHighly Rec to purchase from here as I certainly will Show 2 replies
I have not received my wine as of yet, despite being assured that I was given priority shipping. After posting this, I did receive some wine, a case of Pinot Noir - not the Cabernet Sauvignon that I had ordered - after being coerced into purchasing this from a supposed follow-up call to make sure that I wasn’t receiving too many sales calls. I’m still yet to receive my replacement case of Cabernet Sauvignon
Hi Daniel, We’re very sorry to hear about your… Read more
For numerous times with your salespeople, I have tried to have this account stopped. Only to find out latter More & more boxes of wine are being delivered to me As I am very restricted to having any alcohol (No more than ½ a glass a week) Could you please put an end the relentless sales phone calls & put a stop to this account. If more & more… Read more
boxes of wine are sent to me I will no choice but to inform authorities to have this account STOPPED Now only to find another delivery is on its PLEASE STOP SENDING MORE WINE Attached pictures of previously sent boxes of unopended wine & Aust Post "Prepared for sender" notification sent 9:22am Today
Hi Diana, Thank you for your review. We’re sorry… Read more
good recommendations, prompt delivery. if something is not right, good problem solving Show reply
The wine is nice, the insane amount of calls are more than annoying and for the second time I got charged twice for the same delivery 2 days apart so they clearly recorded my CC number and I am still waiting for the refund.
Hi Brenard, Thank you for bringing this to our… Read more
On 12 of March we received your 3-cases of "Trinity Reserve A Poet OENOLOGiST.." 2022 Coonawarra shiraz and yesterday 24 March, we received your "Pepper's Pride" 2022 Coonawarra shiraz and "The SaddLer" 2023 Coonawarra shiraz. We Like and accept "Trinity Reserve A Poet OenoLogist.." 2022 shiraz, however "Pepper's Pride" 2022 shiraz is citrusy and… Read more
burning in taste. We would RETURN this wine for a repLacement. "The SaddLers" 2023 Barossa shiraz, we have not tried yet. We would provide separate opinion once we know the taste of it.
Hi Christopher, We’re sorry to hear that the wine… Read more
Latest follow-ups
Avoid all contact with these people! Nearly 6 months ago I mede the mistake of ordering a dozen bottles of cabernet sauvignon from these people.… Read more
The wine had been so badly stored that five of the corks crumbled completely . I have made it very clear to them by phone and email that I do not ib=ntend to be ripped off twice, but they keep calling regularly. When I lodged my first review there was a total of 32, all of them giving a rating of one star, i.e. terrible. Since then there has been a rush of very positive ones, believe at your peril!
Follow-up · The calls aggressively pushing further "deals" seem finally to have stopped after nearly six months. After reading other people's experiences with refunds and returns , I decided not to bother claiming one. I recommend that readers look at the earlier reports, the later ones don't seem genuine
Follow-up · Six bottles were undrinkable, the corks so dry that the completely crumbled on opening. The other six were only just drinkable. I did not apply for a refund as the online comments showed that this would be pointless. The delivery time was not an… Read more
Hi John, We certainly do not want to bother you… Read more (+4 replies)
If I could give Zero I would, the most annoying business ever,constant calls no matter how many emails or requests to stop calling they keep calling. Latest is ‘we understand you have been harassed with constant calls, we are now under new… Read more
management and would like to address this and offer you a 50% discount on your next purchase’ no different to any other offer and if you decline they keep on and on until you just have to hang up. GET THE MESSAGE DONT BLOODY CALL ME!
Follow-up · Still continuing to get calls on an almost daily basis, now I just don’t answer and block the number, they must have hundreds of numbers considering the amount I have blocked!
Hi John, We’re truly sorry to hear about your… Read more
I ordered CLEAR SHORES MS/B but my invoice shows SET IN STONE.
Follow-up · Yet again I only received 2 out of 3 cartons on my 1st delivery and had to wait another 5 days for carton no 1. Yes as I already had the invoice. Quality is acceptable.
Positive reviews
Very happy with the service at The Wine Vault. The incorrect wine was originally sent and the Vault's customer service representative very professionally cleared up the slight problem and had the correct wine sent out. The "Sail the High Seas" Merlot is a very pleasant, flavourful wine although drier that we would normally buy.
The Wine Vault wine was excellent value for money. The wine was delivered in a very timely manner with tracking available and most importantly the delivered wine was of excellent quality.
i find Gabby, very efficient and understands that i prefer a text only and not weekly calls . she delivers on what she say's she is going to do and doesnt ring me and listens to me. i have cancelled other wine groups and happy just to deal wwith Gabby. thankss i hope i dont come across rude it is not my intentionss.
Negative reviews
I have purchased many bottles of wine from this wine distributor over many years. A few doubled up orders came and charged to my account. The marketing was and is relentless. I said I would only buy if a SMS was sent not the weekly annoying calls.… Read more
That worked BUT I replied to my recent offer via sms to buy 3 dozen mixed wines and stipulated that I didn’t want any Pinot Noir and no Semillon Blanc. The wine arrived and all the 3 dozen wines were exactly what I said I didn’t want. I’m still waiting for them to email a return sticker. What I have realised since or now is that this is highly likely an AI marketing scam. You are not talking to a real person but a bot that sounds like a human salesperson. That’s why they ignore you when you need them. You cannot call this mob. I replied to their sms and asked to call me to no avail. I did get a message via sms to say they would rectified this matter but that’s all. Don’t use them.
Follow-up · I understand they have changed their name to wine central. Had a call from them and stated my dismay at how my recent order had been handled and they said they would fix it. Haven’t heard anything since.
Maybe some better news. I had another marketing call telling me what a great client I’ve been and… Read more
LONG-TERM CUSTOMERS LEFT COMPLETELY BLINDSIDED! We have been dealing with The Wine Vault for many years and previously had excellent experiences, including a wonderful relationship with past representatives, which is why this situation has been such a disappointment and a complete shock. We had even left a 5‑star review in the past based on those… Read more
positive experiences. In recent months we experienced very persistent contact from the latest representative.
On 23/7/26, a payment of $218 was taken from the wrong account, using stored details kept on file, and it was not the amount agreed with the representative.
When we queried both the amount charged and which card the payment had been taken from, communication stopped abruptly and no response was forthcoming. Only after lodging an inquiry did we discover a notice stating the business was permanently closed and no longer dispatching orders. At no point were we informed that the business was shutting down, despite being long‑term customers.
We later learned the charge had been taken from a stored card belonging to the other person on our account, which explains why staff were unable to locate any order under my details. No further response or resolution was provided.
This matter is now being escalated with our bank and NSW Fair Trading.
They sent me 6 unordered cases in June, and I requested return. They rang me yesterday on my landline (no phone record) and I confirmed the cases were available for collection, although they claimed the post office had attempted collection Today two more cases have arrived. Their online phone number is that of a school. Their latest ticket… Read more
notification says they have closed, changed name and their website is also closed. It is not the first time unordered wines have been charged. This is a definite scam. I think I have changed my debit card in the meantime, they may have difficulty collecting on this last delivery! Below is the text I see on opening their last ticket email.
Thank you for visiting our website.
This website has now been permanently closed, and our business is no longer operating.
We would like to extend our sincere gratitude to all of our customers for your support and loyalty over the years. It has been our privilege to serve you.
Our Customer Support team will remain available until 30 July to assist with any final enquiries. If you require assistance, please contact us at support@thewinevault.com.au before this date.
Thank you once again for being part of our journey. We wish you all the very best for the future.
Recent reviews
I asked for No Shiraz in my mixed dozen and received 3 bottles which we won't drink. The rest were fine merlot and cab sav. Not happy and now just received another mixed dozen red and more shiraz. You guys promise the world and fail big time.
Ordered 6 cases of Chardonnay and 1 case of Pinot Gris on 26/6. Received Pinot Gris on Monday 6/7 Have made several calls to find out what is going on. No joy, just the usual bull from your sales people. I have dealt , mainly, with [Name Removed] who promises the world( ie: express shipping) and has not rung me back re where my wine is that l paid… Read more
for on the 26/6. This is causing me major stress as all is budgeted for and l am having to buy wine at liquor stores. I NEED TO KNOW WHEN MY WINE IS COMING ASAP.
Brian Mckeown
Hold the press! Just after posting the above comment, the ordered shiraz was delivered! So not… Read more