Tile

I stupidly purchased 8 tiles as I do a lot of travel and wanted to ensure my passport, case, keys, bag, etc could be traced. I have 2 where you can replace the battery but the remainder have built in batteries that cannot be replaced. They used to replace the tile but now you have to repurchase new ones when the battery dies. I am so sick of… Read more

products being made and sold that cannot be fixed and/or have a finite - short - shelf life that forces you to constantly spend money. DO NOT BUY ANY TILE PRODUCTS. I'm going to destroy every single one of mine by running them over with my car. It will bring me joy.

Dont buy tile tracker pro. Simple as that. It claims replacement batteries but you pay a lot for that benefit. Double the price of the throw away small device. But when you do you will break the device. The rear cover is rubbish. Tabs under 1mm and they will just break off. Then the device is gone. All mine broke. One was brand new out of the… Read more

pack with a flat battery and its in the bin. Buy a different product. And the app is rubbish. The tike app is so dysfunctional you are forced to use two apps. Kid you not. And support? Ha ha ha. Zero. A shit AI thing that ghosts you. Not worth the oxygen. Just buy a different product.

Tile Giant at Padstow is a customer service experience. Looking to replace a couple of tiles on my front step this afternoon. A nice gentleman matched the tile for me and gave me a lager size which can be cut to make two tiles. He gave to me at no cost. What a great human being. Showroom is massive and is immaculately kept and the tile selection is huge. Thank you. A rare experience indeed.

My $3,000 ebike was stolen. Thanks to a tile I put on it, I could find it more than 20km from my house! Luckily it was outside the thief's flat so the police didn't need a warrant. Couldn't be happier! The tile also showed the thief had caught a train so there should be cctv footage of them.

These baggage trackers seriously work! – I had the unpleasant experience of being without my travel bag for 2 days when overseas. The bag never got on the plane. The airline did eventually find it and couriered it to me. But what a hassle! So, I got trackers for my cases when next travelling overseas. Worked brilliantly. The trackers told me my cases where located at the same gate at… Read more

my arrival airport. It also told me the cases were on the carousel long before I even saw them. Very happy! Fabulous technology. Will never travel without these trackers again.

Very bad product, unless you are standing right next to your keys it won't tell you where they are or beep. Completely useless and a waste of money. Doesn't even deserve one star but website makes me put one star.

Signed up for the reimbursement of items if you lose them, as usual with criminal organisations like this they're all 'Yeah we will replace with no questions asked!' until I lt comes time and then it's a different story, I keep trying to do the reimbursement thing for an item I've lost but it's just keeps throwing an error. I sent an email… Read more

explaining the issue days ago and I've received absolutely NO response from them!

I won't be buying anymore of them and I'll try and cancel but something tells me as a criminal organisation they will make that nearly impossible.

The Tile products work well, but Tile is sneaky about their subscriptions. Somehow I accidentally subscribed to their premium service without knowing, and without realising they would be charging me later. Unless I am mistaken, joining their subscription occurred by stealth. I saw no indication that I would be paying for their service. They are… Read more

cunning by giving three months free, so I didn't see a payment in my credit card account which would have alerted me to the fact I had subscribed. The first payment would have occurred in three months, by which time the money would be gone from my account.

I unsubscribed in the app, but I had no clear indication that Tile would not take my money in the future, and my credit card was still showing as a payment method (as I had bought some Tiles online with this card). So then I tried the chatbot, and eventually got into a chat with a human being. He was very helpful, and cancelled my subscription immediately. This cancellation showed up a few minutes later in the app, along with no credit card details, which was great.

However, my final feedback to tile was that I would, in future, swap my tiles for a competitor's product, purely because of their unscrupulous methods of subscribing customers to a paid service without their knowledge.

I was very satisfied with this product to start off with but it is now sending me incorrect “lost and found” messages for items that are in my pocket!!! Something has “deteriorated” and I am no longer in a position to continue recommending this product.

Got ripped off by the Tile company – The Tile company is a complete rip off. They conned me by misrepresentation and false info into me paying $164 for premium protect for my car keys with supposedly $1500 reimbursement. I lost my key and on applying for a reimbursement they continually kept asking me for verification over a 4 week period with 19 emails . This reminds of the low… Read more

tactics that insurance companies use to burn off their claimants. Buyer beware of the Tile Company that doesn't stand by their claims and have ripped me off $164. I wouldn't go near them

Rubbish – I used my tile to track my keys… location wasn’t found. Turns out they were in my house less than a meter away from where I was standing. Theses trackers are rubbish. Save your money, get an apple air tag. They actually work and are reliable.

Horrible – Charged for annual subscription without authorization. Make it impossible to cancel. Had to get my cc placed in dispute. They have lost me as a customer. My friends and family as well. Buyer beware. Would leave zero stars if possible

Terrible user experience! – I am hating this program. I have tried over 12 times, to cancel my yearly subscription to the paid premium support. All I receive is instructions for how to cancel via three methods, depending upon how I signed up a year ago. Not remembering, I’ve logged in all three ways, multiple times. Still get instructions but no link to cancel or manage the… Read more

subscription. Am now resorting to negative reviews to get some action. I have requested in emails, online support, AI helpline ,to cancel my subscription. The tiles themselves have worked for me in the past, but the software associated with my subscription control is total rubbish and appears to be set up to prevent anyone from changing it once agreed to. Anyone else had this problem?

Tile Pro is disappointing! – I was excited when I bought the Tile Pro. Because it is integrated with the Life360 app I really thought that it would be a very simple process when it comes to resetting the Tile Pro when you want to give one to your family member. I have been a Life360 user for a long time with the iPhone. Recently I wanted to switch to Android since I have… Read more

had an iPhone since iPhone X (10) came out. So I was glad that I can use Life360 on Android and even better that I can use Tile Pro with either iPhone or Android. Because I use Apple Air tags, Tile Pro would be a perfect replacement.

This is where Tile Pro started to annoy me. First of all since I used Apple Pay to pay for for the subscription of Life360 I didn't expect that it would take a few steps to switch from Apple Pay to Google Pay. I went to Life360 support chat and I was told that I can't just simply change my payment details online. I had to cancel my subscription and contact Apple support before I can change the payment method I'd like to use. There's no option in the Life360 website to change your payment option at all.

So I had to delete my Life360 account and start from the beginning when I got my Samsung phone. I manage to get it all setup to use Google Pay. So everything started to look better.

Now I was planning on resetting the Tile Pro so I can give it to my partner until I get another one in the next few days. To my surprise, you can't reset the Tile Pro at all. Once you have activated it, you can't reset and deactivate it from your Tile app or Life30 app. You can only transfer the Tile Pro to another user of Life360 or Tile.

Don't get me wrong for someone who is not planning on switching between iPhone or Android, Tile Pro works well with the Life360 app and Tile app. Or if you want to give a Tile Pro to a family member it's simple. But if you ever want to re-sell it without the steps you have to do when you have activated the Tile/Tile Pro, you can forget about that.

You also have to consider that the Tile/Tile Pro only works for tracking when you have Life360 users around the area. So when you think of it and compare to the Apple Air Tag or the Samsung Smart Tag there's not a lot of users of Life360. There are a lot of iPhones and Samsung phones out there in the whole world. Life360 has only over 20 million users globally. So you will need to take that into consideration when you are thinking about getting a Bluetooth tracker for your personal use.

Personally I wouldn't recommend the Tile/Tile Pro. It has potential but it just falls short especially when you have other Bluetooth trackers that are more effective and simpler to use.

Doesn’t work at all – How can this company still be in business. Absolutely a scam. Look at the average score of 1.5. PC Mag gives a 3.5 stars, so much for credibility of that reviewer. The 5 star reviews have to be fake.

Disappointed about battery life – I've had tiles throughout the years. Started with the white square things then went to the sticker types. They are supposed to last about 3 years but I was lucky to get 1 year out of them. I had some exchanged due to this but they were still short lived. I am really disappointed that they weren't good enough as I have ADHD and need them. Sucks.

Worst tracker should be made illegal to sell it – Worst product and this is still being sold? I had generation one tracker which will chew the battery in days not even a week. Even with a new battery the app will say notify when found while it is still on other hand. Some of the new generation tiles claim 3 year non replaceable battery. I don't believe this company at all. Better spend on other trackers

Scammers – Faulty product, scam of a company. Tried to return the product which was a drawn out process, a lot of back and forth emails asking for more details. Product was returned successfully, tracking number provided, but no refund. I can also see in my app that they reached their destination but who really knows since the product is all over the place… Read more

in terms of accuracy. Very disappointing product and company. I never write bad reviews but this company was so annoying, mostly because it wasted so much of my time and was dishonest from start to finish (about the product and the returns process) I feel it’s a public service to do so. Probably should have just flushed the tiles, sending them to where they really belong and had some fun tracking where they ended up.

What a joke! – Useless product: Most of the time the tile mobile app always asks to set up "notify me when found" - even my cats are nearby hidden in the bush. Detail: I bought 2x Tile mate recently. Put them onto the neck of my two ragdoll cats. They roam around my yard, play and catch insects in bushes there... Though I always hope the Tile mate tags can… Read more

help me to find where they are located when it is the time to look for them and bring them home, most of the time the Tile mobile app just can't sync up with the tags and it always displays asking me to set up "Notify me when found", this happens even when the cats are just nearby hidden in the bush...

What a joke! This product works only few times depending whether I am lucky enough to have the tile mobile app sync up with and can communicate with the tags.

Of course I have already paired the tile motile app with the Tile mate tags. But most of the time the Tile mobile app just can't sync up with the tags and instead, keeps displaying useless message asking me to set up "Notify me when found" most of the time, even I am getting up close to the cats who are hiding in the bush...

Just waste the money ... But... hand on, I guess I am just one of the headcount for them to experiment...

Expensive and unreliable – 1. Purchased Aug 2023 for overseas travel 2. Bag 'lost' during transit though vague location known - location didn't update until after luggage had been returned to me 3. Received email advising me of discount code to replace tile due to low battery...6 months old, meant to last 3y... 4. Spoke to customer service via online chat, ignored request… Read more

to provide me with a link to lodge feedback/complaint 5. CS advised that battery appears low if not connected and to reconnect - why disconnect in the first place? The point is to be able to track the tile, no? How many people are replacing tiles unnecessarily?

Essentially a useless product from a company w shameless marketing practices. Don't bother

I literally can't rely on it – I think the fact that my tiles can sit next to my phone and it doesn't detect it says it all, I mean, sometimes it does, but that just seems to make it worse! I wasted my money.

Terrible product, worse company – Recieved product was initially excited to use it. The product worked for 3 days before making a co tenuous high pitch sound for hours until it decided to stop. Company tried to track my device and told me that the battery was flat. After some back and forth they agreed for me to return the product and would refund me. I checked the tracking number… Read more

and it stated it was delivered. I went on holidays and decided to contact the company a few days later asking where my refund was since they have the package. I was informed I was not getting my refund unless I provide my tracking number (which is currently at my house and I'm away). Extremely annoyed given they have recieved their returned "goods" along side my receipt with email and phone number and are keeping the money.

Completely pointless product – For the purpose of tracking or locating am item- for example a car or a suitcase- this product is completely useless and fails on all levels. The item you are trying to track must actually be in Bluetooth range of your connected phone. What is the point of that? Say, I put a tracker in a suitcase in Sydney and send the suitcase on a flight to… Read more

Bangkok with my wife. The tracker registers Sydney airport as a location, but that's where it ends. As soon as the tracker is out of range, everything stops. The tracking app will not show the trackers location in Bangkok or wherever it may be.

Worst product ever! – I bought three of these in the hope it was a good device. I couldn't have been more wrong. Completely inaccurate, requires further subscription to get more accurate updates, and still, it is extremely rubbish. I urge, please, do not waste your money, prevent frustration and the effort of returning the product from where you bought it. What an… Read more

extremely disappointing product. I have never left a review and the fact that I'm writing such a long review is that it's not fair that any further disappoint exists as a result of this garbage.

Customer service is really bad – The customer service is really bad. They can only copy/paste some registered answer I bought from the Belgian webstore. I'm not able to login into my account and the reset procedure is not working because I never receive the mail to reset my password. The mail are not in the spam folder When you contact them they told you they are using a… Read more

partner to manage their site and you have to contact this partner, WTH?

The customer has to contact the partner ? It's not my business if they are using a subcontractor

They apologise in every email but they are not helping, I will never bought anything from them anymore

Tile mate slim in luggage never works - waste of money – I used the Slim tile mate black in my luggage for 3.5 months whilst travelling from Australia to Europe, around Europe to North Africa, Middle East, East Africa and back to Australia. It never once gave details of location whilst in the airport after I checked in my bag., nor any location of bag before flight departure or at flight arrival… Read more

destination. In fact, when I flew from Rome to Paris my bag got left behind in Rome and only a day later it showed my bag was in Rome when it should have been sent to Paris. Then it took 2 days for the Tile to show my bag was at Charles De Gaulle airport in Paris after I had travelled on to East Africa, Nairobi, without my bag, when my bag had already been in Paris for 2 days. So in terms of real-time tracking it is absolutely useless. When my bag didn't show up in Paris, my tracker just said Tile not found. It gave no location. When my delayed bag was sent on to Sydney Australia without me, it was handy to know that it had actually arrived in Sydney. However, I could not rely on it at the moment when my bag was actually lost. Why the delay in communicating to my phone tile ap??? It apparently is supposed to show where your bag is anywhere in the world which is utter nonsense and false advertising. It may wait till someone with an Android phone with tile ap downloaded on it is nearly. Who knows? The people that sell it to you don't tell you this either because they don't know or they don't care.

Scam - doesn't work – Headphone left in CBD - no update for 7 hours, during the day on a weekday. How is it possible that not ONE PERSON with Bluetooth walked past a busy street?? The chat option on their website is also an absolute scam.... the AI bot can't answer ANY questions. Why bother having a "chat bot" that doesn't have simple A function to be able to answer simple questions. SCAM SCAM SCAM SCAM SCAM