I had an AirTag but thought buying the Tractive would be an upgrade. Well it was definitely an upgrade in the budget! Initially costing $60aud then another $156 for the Cheapest subscription (which I still can’t work out how to cancel). Compared to AirTag $50 flat fee. Now I thought the Tractive would be better as it states it works off… Read more
satellites and not Bluetooth alone (like the AirTag) and honestly it is better. However it’s not 100% accurate.
I’m giving it one star because it is inaccurate, overpriced and it’s bulky. No wonder they lock you in for a year because if it was monthly I bet no one would pay for the whole year.
I live in the Okanagan in Canada and I can’t even go hiking 15 minutes from my home without this being a false sense of security. This tractive Dog 6 tracker does not work without GPS and cell network as you will not be notified where your dog is. In fact when we get to the parking lot where we regularly go I have Bluetooth Radar only and after… Read more
50 steps that disappears too. If you want to spend this kind of money for your escape artist dog in your city yard then go ahead but otherwise, for finding a lost dog, or of leash recall training, it is a waste of money and useless product.
Also, I spent $29 to return it as they do not pay for free shipping on returns. Be aware do a deep dive research. It was recommended to me by someone and I trusted their recommendation instead of doing my own research I paid for it…..!!!!
Very disappointed in this product. Not accurate at all, gives alerts of the dog being way out of designated area in danger zone when in his pen, plus additional expensive subscription required . This product was such a waste of money and just does not work. Very regretful purchase. Show details
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If I could give 0 stars, I would. So you spent $79 at JB-HiFi. You pay Tractive $219 bucks for Premium plan - self renewing subscription. BE CAREFUL Guys, it's in the T&C auto-renewal, unless you cancel. You cannot pay monthly for Premium, you have to fork out either $156 for a year or $219 for 2 years.. Basic plan starts @ $20/month billed… Read more
monthly.
Tracker as such - when it works, it works, rain, obstacles- limited connectivity , no issues with that - that's how GPS works, meaning limited auto updates. There is a few not logical things, like 'live tracking' not working when in the 'safe zone' - could be improved. In general nothing too bad so far...manageable ...
Issues start, when you hit the basic problems, like for example, the tracker stops working (sarcasm).. ... right, you spent $300 & it just stops working, it happens you think, you contact customer support.
Usual , press this, press that, reset. Product still dead as Dodo and suddenly no updates, no comms. Got into too hard basket. Multiple emails sent, no.reponse.
You jump on FB, multiple forums, & you discover they have 'Australia wide connectivity issues with one of the roaming partners' as stated by their Customer Service Rep on one of the forums... pity it has not been communicated to their customers. ETA unknown, resolution unknown,.
So the only solution: tracker goes back to JB-HiFi - not fit for purpose ACL. Subscription- I hate being screwed- contacted Consumer protection in Austria (that's where they are based) to explore options of getting my pro rata refund on $219 subscription...
Another words, average product with below average - non existent customer service.
Extremely bad product. Stay clear of it. The first day i out it on my car I never got one notification of were she was,and by Lin chi time the battery was at 56%. Absolute joke. And for the subscription of $192 for a year,wat a joke guys. I will put up a pic of another I bought . No subscription needed as it uses other people's phones to find ur cat if they have the find my phone app,and ALOT cheaper and battery lasts months. Show details
Tractive double charges warning to users – Beware subscription plan always defaults to premium the website also retains your credit card so if you don’t renew they will auto renew for you. Luckily I used Amex as I have lodged a dispute this time for double charges!
Not fit for purpose – Plastic mounting that attached to collar broke on the 6th day. When I contacted the company it was oh well. You'll have to buy a silicon mount. Attempted to go further up the chain and threatened consumer affairs. 6 days is ridiculous. They passed the email on 3 times, to an overseas distributor who told me I had contacted the wrong person...… Read more
When it was forwarded to them by them. 2 months later.. Nothing. Worst service ever. Good brand collar but it has Sharp edges. I had to cut the corners off as he was scratching his neck literally to pieces. Device does not stay charged for longer than a day. Despite being advertised as up to 5 days. This is even when my cat is in the safe zone linked to Bluetooth 75 percent of the time. And the only time we use the live function is if we actually have to. Light is a good function. Sounds is pointless as you can't hear it at all. I get protecting the cat hearing but why have it on if the human can't hear it. If charged it does function well. I do like the well-being checker and msg if he goes to a no go zone. Product has potential. Lots to improve so i don't recommend.
Peace of mind for Chilli’s activities – Got this for my little cat who loves to roam about on our property .. I was alerted that she had left the safe zone and tracked her to across the busy road near our place. Couldn’t find her across the road or on it, but the tracker told me she had returned to the safe zone .. turns out she was using the stormwater tunnel under the road to get to… Read more
the other side and back. I reduced the safe zone and now it tells me whenever she approaches the tunnel. Put mesh across the entrance to the tunnel so she can’t get through it. I’m so impressed with this device, keeps track of Chilli perfectly and I always know where she is. The initial charge lasted 3 weeks and I was alerted when the charge got low. The device is a bit big for a small cat but Chilli soon got used to it and comes to me to put her collar on when she wants to go outside, doesn’t bother her at all. Would highly recommend.
Latest follow-ups
The company is very deceptive with the prices they advertise in regards to the subscription plans and they have terrible customer service. Overall a very frustrating transaction and process to get a refund. The subscription plans offered are very… Read more
clearly advertised as monthly payments; however, after opting in for the premium plan for 3 pets, the full price for all 5 years was charged upfront totaling over $1k. This was only revealed at the very end when finalizing the purchase where, even then, the total was advertised as "total value" not total due. No invoice or receipt with a price breakdown was sent to me, I had to dig to find it on my online profile. The invoice presented all charges, which were never conveyed during the transaction.
They do not have a listed customer service number, you will only be referred to their online Q&A's. Even then, you might not find what you're looking for as some of the policies are deeper in their website. You have to submit a support ticket to get anything done, where they will take up to 4 days or more to respond. I got more answers from strangers in Reddit.
Follow-up · 1. The refund process was very difficult due to the information being deeply hidden in their website and lack of response from customer service. They have no customer service phone number, I had to search their Q&A section to find that refunds are accepted. There was no apparent link to request a refund, I had to Google how to do so and a Reddit… Read more
I am frustrated and disappointed in the GPS and the costumer service. I paid for the tracker to be fully covered in case of loss, damage and malfunction and after less then 6 months of use the tracker’s battery dramatically decreased and after a… Read more
month they are still telling me it’s a usage problem. They blame the Wifi which has been excellent for my work, they blame the roof which had been the same the whole time, they blame the location which has never been an issue at the beginning, they point the finger at anything and everything regardless of my screen shots, multiple test I had to go through and a whole month I am still waiting to have it replaced. It will happen, I will make sure of it even if I have to go to court for it but they make it very very hard!
Follow-up · I expected the GPS to function properly for at least a year, but it stopped working after just two months. The battery life was initially good, but only for a very short period. Customer service has been difficult, lengthy, and stressful, and the issue is still ongoing.
So it seem I am not the only one where the cat tractive stopped working. They just give you nonsense info - the network provider is a problem - they are working on it. It has been offline for almost a month now. While it was good for its first 7… Read more · 2
months, there is no explanation for it to all of a sudden start acting up and then stop completely despite reloading app, updating software, etc. Choice recommended this product and I am going to write to them to advise it is NOT reliable and NOT worth the money. I was relying on it, and now I have to find a new/different product because Tractive is useless in solving the problem. Don't buy it.
Follow-up · After about 3 weeks of being offline, the tracker finally came back online and has been working well. I really can't be without it so it is important that Tractive have NO network issues, or at least very rare and short. They have done the right thing and extended my annual subscription to recoup the down time.
Recent reviews
Do not leave collar on a dog unattended ...these things attach to a collar and leaving one on your dog unattended it dangerous. IF you get one make sure it has a brake away collar ... https://www.animalbehaviorcollege.com/blog/lifestyle/dog-strangulation-by-collar/
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I spent $600 on two trackers plus insurance for my two cats. This was the minimum payment on top of the initial purchase of the trackers. One collar lost after one week despite strongest setting. Grudgingly paid $25 delivery fee despite insurance payment. Just got a message from UPS that delivery of replacement will be six months . July 1 2026. Show details
Complete waste of nearly $400 -unit and subscription. Says the cat is 30m away when it's at your feet! Has the cat moving when you can see it sitting still. Says its miles away from where it actually is. Safe zones don't stay set. Gps is never up to date. Should have just bought an air tag and put on the cats collar. Show details
If I could give 0 stars I would. Used to be good, but…. Current product breaks. Customer service don’t respond (probably snowed under with complaint emails) I was waiting for my current subscription to expire before moving on… now I’m just moving on. Show details
The idea is great - the product is not. After only a few months I couldn’t get 24 hours out of a single charge, the company told me that’s just how it is and so I haven’t used it for more than a year. Go through my credit card statement today and I have been automatically renewed for another 2 years - for a product that doesn’t work!! When I… Read more
reached out, I was told that they don’t send reminders and I should have put it in my diary!! Really?? I do not recommend.
This product is completely faulty. Does not connect to network. Cannot locate GPS tracking and is the biggest waste of money you will ever spend. If it does work at all that might be for 5 minutes then it fails to connect. I have put in over 50 complaints for a refund and still they will not acknowledge me. Absolutely disgusting piece of crap Show details
I bought the Tractive gps for my cat who kept returning to our previous house. I'm not sure why the bad reviews. The battery lasts about 5 days, if you keep using the ap the battery will get flat quicker. It's quick to charge. I can easily pin point where he is and the route he takes. Love the virtual fence and the alerts when he leaves or… Read more
enters the fence. I couldn't recommend this product more, it has taken the stress away, been using this product for about 3 weeks now. The subscription to use is expensive.
The tracker functionality is OK. The design is so-so. The rubber band broke after 2 months of use. But the worst part is the customer service. I subscribed for Tractive care where you supposed to get the replacement if your tracker is lost or damaged. The tracker stopped charging after 22 months. Instead of replacing it under Tractive care they… Read more
said that it is a warranty issue and I have to get it from their distributor. I must provide purchase receipt otherwise they will not replace it and I have to buy a new one. What a rip off.
The token lost after 4 month by my kitten and we paid for one year subscription, that’s about three year ago. Token could not be detected as no light or beeper design. We contacted Tractive to terminate our service, and was told this was a yearly subscription that could not be broken down. So we lost the first year money, and what ridiculous was… Read more
that I recently found I was still charged even if we contacted them the token loss and requested termination.. My card was automatically charged annually.
Tractive GPS lost by Cat – Cat returned without tracker. Searched last indicated location for 2 hours to no avail. Radar function next to useless This item needs an emergency beep function which can be set off by a phone or tablet using the app. Show details
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Works When It Has Battery - Battery Drains Too Quick – The tracker works as it should, when it has battery. However, the battery lasts a fraction of that stated by Tractive. We're using a cat mini and it will last only 24 hours when the cat is outside our wifi..... cats will often be out, or unavailable to grab the gadget for charging for over 24 hours. Therefore when you need it most (lost cat +24… Read more
hours) then it is useless, crazy design flaw to have such terrible battery life.
This is a common complaint on the user facebook group
Positive, liked the product. Customer service terrific – I purchased my unit from JBHI so they stand behind their products that they sell. Has worked well for approximately two years. I did not have the poor experiences of others. I found that the product performed well, and I tracked my dog when he got out on a couple of occasions. Battey life - it's no worse than a smart watch or a phone that is… Read more
pinging satellites and it is only tiny... I am prompted to write this review as I moved to a remote location and no coverage. I requested a subs refund from the support desk and this was actioned within hours, so well done customer support.
Product fails and battery life poor – Purchased this one month ago . Battery goes flat within a couple of days . Shows wrong locations . Paid a subscription for 2 years only to discover this product is absolute rubbish. false sense of security which would only end in tears as the product doesn’t does not deliver what’s on the label . I would strongly recommend to anyone to keep… Read more
clear of this Tractive gps. I have reached out to the company requesting a refund . No reply . Have just recharged it again . Only charged to 37% and battery has gone down 5% in one hour .
DO NOT BUY TRACTIVE - waste of $$$ – AVOID, AVOID, AVOID. 1/ Often does not show possition or shows incorect / previous location. 2/ When it works, huge delays in location. 3/ The app use to be ridiculas (around a year ago), now its unusable at best time. 4/ There is no single possitive on this product. 5/ With all the above you are locked into a minimum 2 years contract. Its the… Read more
worse tracking product /app I came acros. Tiles are close but at least no yearly charge.. Google map, Runkeeper, Garmin trackers, Life 360 are much superior to this tracker. As I cant find a good doggie tracker in Australia, I am "converting" an old phone into dog tracker. Alternativly but thats an expensive option, use tracking watch with e-sim.
Bad manufacturing quality. Clips do not last – Purchased the cat tracker from JB HI Fi. Ended up losing the first tracker after the plastic bracket holding it in the collar snapped. Has happened 3 times already. Ended up purchasing another 2 and charged $10 for postage which was almost more than the plastic clips themselves. Product is badly made and replacement parts to replace defective… Read more
original defective ones are over priced. Tractor itself is fine and if the clips are improved this would be a quality product.
No reception in regional Australia – DO NOT BUY IF YOU LIVE IN REGIONAL AUSTRALIA !!!! DON'T recommend them for anywhere outside of a city in Australia!! now the 3G service has shut down it is completely useless.YES! it was great with the 3G but now nothing except a extremely small Bluetooth area AND what we are getting back from them is blunt and DISGUSTING! they are literally… Read more
telling us to sell it to someone else and move on. Not even an offer to replace the device that They keep say it's not 3G it's the provider out here!! well then it is 3G and not what we pacifically asked it not to be from them.we told them about the service being shut down and they guaranteed it wouldn't affect it, that's why we purchased this very tracker. Not happy is an understatement, Reporting to consumers affairs is definitely being considered !!
THis product is a SCAM – Do not buy this product. It has never worked properly and I gave up on the piece of crap. And now after 2 years of hearing nothing i get a $288 fee forced through on Paypal for renewal???? Do i even get a choice. Avoid these scammers. Show details
Avoid like the plague – If I could give zero I would. Absolutely p*ss poor communication, predatory conduct, not obviously subscription based when you buy the product, product falls off the collar then p*ss poor help to retrieve the product. Best of all subscription takes your $200 with no warning for a dead cat who hasn't moved in at least 6 months. Cheers Show details
Money wasted – STAY AWAY FROM THIS PRODUCT. It doesn't deserve one star. Very glitch where we live, loose its signal when in the forest. I wouldn't trust on the tracking capabilities, I ended up not using any more and buying a different tracker. My dog past away 5 months ago and I didn't follow up on the cancellation because it wouldn't worth my time for the… Read more
refund. I have just been charged for another 2 years of premium subscription without my knowledge and a refund isn't available.
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It finally got diagnosed as faulty and has been fully replaced under warranty. Including a new… Read more