Translink

The bus service 113 Mt Gravatt East is a terrible service and is never on time.The service stops at 5pm. I assume the people that make or organise the bus routes go home before 5pm and do not have any idea that there are people that work much later & need public transport. Since the change of the Bus routes there are heaps of people that are very… Read more

unhappy with the new system. The fares maybe cheaper, however I am sure the public would be most agreeable & would pay more to experience an efficient public transport. Thank you

Dreadful service with zero communication. This is the most pathetic airport transport experience I’ve ever had. Staff at the airport were encouraging people to take the train. Only after we bought tickets did we find out that in fact it was only going one stop to somewhere called Eagle Junction (no where a tourist would want to go). There you have… Read more

to transfer to buses. Staff at the bus stop said the bus are supposed to be very 10 Mina but I’ve already been waiting 30 minutes. I also had to wait 30 Mins to take the train one stop. So Now it’s over 90 minutes since I got off the plane. And this being Brisbane nothing is open to get anything to eat. And no guarantee of ever getting downtown. And bus and train staff completely uncommunicative. When you ask when the bus is coming the answer is when it turns up.

It’s Sunday , early evening. We are in the city and it’s quite busy which is good to see. We arrived at riverside ferry terminal at 5.45 pm. To travel to southbank. The city cat that arrived at 6.02 was busy. Approx 15 people disembarked and the staff allowed approximately10 people to embark. The guy waiting in front of us asked the ferry staff… Read more

member how long before the next ferry. He said “10mins , no 15 mins”. Actually it is a 30 min wait. We are now in a very long queue How is Brisbane going to thrive with such disappointing experiences of our public transport network. This is not the service experience of a modern sophisticated city. Hopeless.

Screw Translink. They proudly state that timetables are a guide ONLY, and whilst I can appreciate the services running behind due to traffic congestion etc, the service being so disrupted by traffic that it arrives 7 minutes early is a pill too… Read more

large to swallow. And when that service has a 60 minutes separation between runs, it is doubly egregious. Pensioners with their related health issues are seriously inconvenienced by this behaviour, and it is not a one off issue, on my route, at least twice a day, requiring a senior to arrive a minimum of 10 minutes early and sit in the hot sun waiting for a bus that may arrive in a couple of minutes or up to 20 minutes late. The clowns perched on their plush chairs in their air conditioned offices are only too happy to subject their customers to this assault, because, well, it isn't them is it? DO BETTER or find someone who will!

Having stood for half an hour at the Eighth Avenue Palm Beach station without a single bus come past and there were meant to be 4, we rang to give feedback. Encountered unfortunately a very rude customer 'service ' individual. Such a shame that this… Read more

person has a job really. Shame on you Translink for your terrible service and customer care. There is no excuse for rudeness.

I have only had the most professional experiences whilst commuting in Rockhampton.Todays the 15th of October an i wanted to make sure this person gets some type of recognition for his kindness.I causght the last bus to stockland an met GAVIN@TRANSLINK thank you for taking the time out of your day to notice my sadness an counteract that with… Read more

something only few men carry forward these days.Your the first gentleman ive met in a long time..compassion for a stranger and respectful.They really dont make them like you anymore,Rockhampton bus service bosses should be very proud to have such employees like him....He's the reason people like me get home safely an get to smile at least once today. Thank you for your sweet gesture Rosie x

I travelled from Cleveland to Boggo Rd station, seen my critical son in pa hospital then returned to Cleveland on train. The staff on the train and station's where unreal. I am getting old and have handicapps, but they went out of their way to help me, at all times they were polite and respectful. I thank all so very much. Mal

Translink GO Card query service – Best customer service in the country. Go card query by phone. No waiting. Answer immediately any time and they get it sorted. I've probably called 6 times and really happy with outcomes. Also love the journey planner. In this day and when I can't even get through to my super fund or private health company, this is refreshing.

The worse service ever.If I could give a negative number for review I would.. trams always stating trams delayed when they are obviously working, trams filthy, inspectors rude and sitting while on shift, people smoking and eating on trams while inspectors talk in groups of 5. Translink should pay us to use this service.

Me and my son were put in danger today due to three tickets inspectors one named [Name Removed] 5 foot ten blond with two other female inspectors at 3:15 today they cased a scene Creating a situation that had a. Junky screaming in front of a bunch of Children after school queen st Southport. They allowed it to happen then applauded the man and… Read more

laughed at me and my son masking him feel sad. Scared and unsafe I will be calling. For CCT footage of the matter and for putting us in harm's way Ile be finding away to sue Translink over the matter with a lawyer dude to you're incompetent staff. I'm just waiting for My ticket now and CCT footage of the situation of them laughing while they created a scenario that was out of there qualified roles

I totally agree with Brad's post. I've caught the 610 and 620 bus, on the Sunshine Coast. So much smoking and vaping. At the bus/train station, and on the bus. Now people are spraying deodorant which is meant to be banned in workplaces because of the chemicals and asthma. I asked that person not to spray on the bus and I was verbally abused.… Read more

Then they mocked me to the security guard on the bus. No one did anything to support the situation. Then that person got off the bus calling me a moron. I've sent numerous complaints and there has been no changes. Teenagers are coming onto buses with alcohol. I don't know what the solution is anymore because Translink is not taking this seriously.

I have, noticed a Lot of customers of Translink are genuinely concerned with the Amount of Grubs vapeing and smoking at Train stations and Bus stops which are supposed to be vapeing and smoke free. What a joke I have Lost count how many times I see these Ferals vapeing and smoking and Drinking open cans and bottles of Alcohol at Bus stops at the… Read more

cultural centre Brisbane. Then these Low Lifes get on the Brisbane city council Busses and Start Vapeing. So the vast majority of the public who are doing the right thing are subjected to Breathing in there toxic fumes while there hiding up the back of the Bus. It's interesting Queensland rail has these pathetic Little signs that say on the spot fines Apply for smoking or vapeing on trains and at train stations. The cops and the rent a cop transit officers don't do anything about it. I would suggest more plain clothes operations at train stations and on buses and trains with the emphasis on zero tolerance no more weak pathetic verbal cautions. I would suggest anyone can Look the part wearing a gun and uniform the point is it's hard to get respect when you're constantly adopting a verbal caution approach all the time.

Hopless service had the bus not stop at required terminal several times had bus pull up no doors open then take off not pick up passengers with inservice bus. Made a phone complaint but no reply when asked for one.

The most useless train network not only in Australia , but the world. I’ve travelled to 3rd world countries that can organise themselves better. The most wonderful part is that translink don’t use outbound and inbound, they use outbound and downward. Nowhere in the civilised world other than QLD is this used. Downward? Don’t schedule a flight for… Read more

God’s sake, as it is a lottery whether the trains will run to or from the airport. Let’s cancel the network on the biggest holiday of the year. But no, let’s cancel the network randomly so our population is as inconvenienced as possible at any time of our choosing. Useless. Absolutely useless .

Bus drivers get paid a heaps to sit on butt, more than I get paid to be on my feet all day dealing with hundreds of people every few hours. Yet they are still late. I watched my bus sit in the loading bay when it was supposed to be at the at the platform. Probably playing with his phone like some teenage girl checking her socials. These are Grown… Read more

butt adults. Get off your phone and do your job....... I swear ever since covid Australia has become so lazy.

Appalling update- not user friendly at all. I now use maps on my I Phone as it gives me up to date information- and in real time and it tracks buses. Who would have thought that the app doesn’t do that. It messes up the information input!! This is one big fail that probably cost many dollars - just like the BOM - that’s another story

I caught a school bus and instead of going on the correct route my bus driver took 50 kids on an unexpected trip to harbour town. He gave us little to know information on how we are getting back just told us to wait. Because of this event I was late to my shift. I was on school bus 3454. DON’T RECOMMEND!

The new Translink App is horrible. The old Translink App was so much user friendly. I used to be able to get Bus route 322 from near me straight to the Convention Centre. When I googled through the App for a journey planner for my trip it didn't show the new changes. Now I have to get off 3 stops before my destination and change to another bus.… Read more

At no time did the App tell me that. I used to be able to get the 322 from the Cultural Centre to almost my front door. Now I have to catch a bus, I have no idea about to the city and then change. Nothing is simple anymore. The App doesn't always show all the options. Just bring back the old App. What id*ot designed or signed off on the new App. Why did you have to change it? You id*ots.

Waiting at the bus stop after dark. Required a bus to safely make it home. The bus came on time, but drove right past me even though it was the correct number, stop, was not full and I hailed obviously. So disappointed, if I hadn’t been in a safe area of town I may be in a very different situation. This is appalling treatment considering we pay taxes for services like these. Do better I could have died.

Brilliant downgrade, Translink! Who needs favourites or an easy-to-use app anyway? The new Translink app fixes nothing and breaks everything that worked. Congrats on turning a great app into a confusing mess — truly innovative.

TransLink as a whole is a total sham. Trains are almost always late with absolutely zero communication, go card machines are incredibly faulty and services are incredibly slow and unreliable. This “new and improved app” is utterly pathetic. I can no longer see my services location and the outlay and format is insanely confusing and complicated. This is what my taxes are paying for? Screw QLD council.

This app is terrible, it's confusing & not user friendly. I had a trip planned & then navigation said there was no trip so I have now had to cancel my appointment due to not knowing how to get there. The old app was fantastic now I cannot rely on the new app at all. Please sort it out translink.

As a visitor to qld, my short-term experience with the translink app was poor; a non intuitive interface layout with no clear icon for a map nor info that buses are cashless. Unfortunately I did find out buses don't accept exact cash at the bus door (too bad for some homeless) Instead I get to use 3 different bank cards for 2 adults and a child, which is moronic. It will be an embarrassing system with the rugby world cup and Olympics.