Translink

Nadine the bus driver is an absolute angel, my daughter and I just missed the bus and we were going to miss the ferry but she saw us running flat out and pulled over for us. I am so greatful and happy to know there are still such lovley people out there. Thank you translink

Please ask the drivers of bus 572 to like actually stop at the stops. I missed my job because of the driver who didn’t stop and i couldn’t reach my work. That’s very disappointing if the bus doesn’t stop at the bus station

Brisbane’s public transport is affordable, but reliability is a real issue. After 8 a.m., trains often run only every 30 minutes, while bus timetables frequently change, leaving you waiting much longer than expected. If you need to get to work on time, you risk being late. Without a car, getting around can be a waste of time. That’s one of the main reasons many people choose to drive instead of relying on public transport in Brisbane.

Screw Translink. They proudly state that timetables are a guide ONLY, and whilst I can appreciate the services running behind due to traffic congestion etc, the service being so disrupted by traffic that it arrives 7 minutes early is a pill too… Read more

large to swallow. And when that service has a 60 minutes separation between runs, it is doubly egregious. Pensioners with their related health issues are seriously inconvenienced by this behaviour, and it is not a one off issue, on my route, at least twice a day, requiring a senior to arrive a minimum of 10 minutes early and sit in the hot sun waiting for a bus that may arrive in a couple of minutes or up to 20 minutes late. The clowns perched on their plush chairs in their air conditioned offices are only too happy to subject their customers to this assault, because, well, it isn't them is it? DO BETTER or find someone who will!

Having stood for half an hour at the Eighth Avenue Palm Beach station without a single bus come past and there were meant to be 4, we rang to give feedback. Encountered unfortunately a very rude customer 'service ' individual. Such a shame that this… Read more

person has a job really. Shame on you Translink for your terrible service and customer care. There is no excuse for rudeness.

Station and platform staff are very pleasant and helpful. Having people around makes it more secure and if you need some direction these people are very valuable Wish we had a railway to airport line in Melbourne like the Qld system

V2250 340 at drop off castledine 8.23pm on 23/06/2026. What a gentlemen he was. He wished every person who hoped off the bus a good night. Was the nicest bus driver around and first I've seen in brisbane do that. Thank you. Need more of you.

I have only had the most professional experiences whilst commuting in Rockhampton.Todays the 15th of October an i wanted to make sure this person gets some type of recognition for his kindness.I causght the last bus to stockland an met GAVIN@TRANSLINK thank you for taking the time out of your day to notice my sadness an counteract that with… Read more

something only few men carry forward these days.Your the first gentleman ive met in a long time..compassion for a stranger and respectful.They really dont make them like you anymore,Rockhampton bus service bosses should be very proud to have such employees like him....He's the reason people like me get home safely an get to smile at least once today. Thank you for your sweet gesture Rosie x

This service has gone down hill over the last 5 years or, and that is from bad to now terrible, I reply on public transport to get around, I don't drive and I can't afford rideshares for everything. And so when my regular bus, the 610 in SEQ, is regularly 10-15 minutes late at my stop it makes it a struggle to get anywhere without allowing several… Read more

hours for what should be an hour in total. Today for example I was 5 minutes early to the Maroochydore station to come home from an appointment, awaiting my bus and then it disappeared off the board, no warning, leaving 15-20 other people stranded for a half hour, 2 other empty busses showed up giving us hope but alas they drove off empty as well. This bus connects to one of a couple of train stations on the Sunshine Coast so any passengers who needed to catch a train at Nambour were out of luck, potentially adding a 2+ hour wait to their travel meaning missed connections or missed planes if going to Brisbane. TransLink don't care one little bit about this route in particular, and by reviews other services either, often giving the dilapidated busses, angry unsafe drivers and regularly not on time and add the ride is often abysmal, suspension left hitting the bump stops, the drivers don't care as they have their bouncy seats. Any emails to them are met with platitudes, nothing changes, they feel that the cheap fares for 50c makes up for the terrible service, I could care less about the cost, even the $2-4 per trip I used to pay was much preferable to a taxi or uber. I know this review probably won't have any impact on the "company", but the more people who read it and others reviews the better, maybe people will stop using the service or stop paying. A final thought, I used to thank my driver, but haven't in years, that's how long I simply don't think their occupation deserves thanks.

0 stars Absolutely horrible association. Just terminated a train I was on due to strike. Crap useless monkeys driving these trains. Replace those crap with AI immediately. Boohoo I make $65 dollars an hour. Crap pathetic weak individuals

An utter disgrace to the country and makes me embarrassed to be a resident. I have had issues with them for years now. No shows, and buses that are either way too early or late. I am always late regardless of how long I wait for the bus. Don’t even bother providing feedback on their website, they will blame traffic, rain and anything in between… Read more

even when there is no correlation. They don’t have a plan to improve things, the train drivers don’t even want to do the jobs they get paid well for. A clearly degenerate system that has no goal of improving and is another testament to how poorly organised this state is. Under no circumstance should anyone EVER take these services.

Translink what an absolute disgrace you are. I can’t believe we are in 2026 and our bus services collapse at the slightest hint of rain. I get there’s traffic and its easy to blame the rain, but… you have an app, you can warn people and flag the delay, but you don’t, and we stand there like morons in the wet waiting. Get your Sh!t together.

The bus service 113 Mt Gravatt East is a terrible service and is never on time.The service stops at 5pm. I assume the people that make or organise the bus routes go home before 5pm and do not have any idea that there are people that work much later & need public transport. Since the change of the Bus routes there are heaps of people that are very… Read more

unhappy with the new system. The fares maybe cheaper, however I am sure the public would be most agreeable & would pay more to experience an efficient public transport. Thank you

Dreadful service with zero communication. This is the most pathetic airport transport experience I’ve ever had. Staff at the airport were encouraging people to take the train. Only after we bought tickets did we find out that in fact it was only going one stop to somewhere called Eagle Junction (no where a tourist would want to go). There you have… Read more

to transfer to buses. Staff at the bus stop said the bus are supposed to be very 10 Mina but I’ve already been waiting 30 minutes. I also had to wait 30 Mins to take the train one stop. So Now it’s over 90 minutes since I got off the plane. And this being Brisbane nothing is open to get anything to eat. And no guarantee of ever getting downtown. And bus and train staff completely uncommunicative. When you ask when the bus is coming the answer is when it turns up.

It’s Sunday , early evening. We are in the city and it’s quite busy which is good to see. We arrived at riverside ferry terminal at 5.45 pm. To travel to southbank. The city cat that arrived at 6.02 was busy. Approx 15 people disembarked and the staff allowed approximately10 people to embark. The guy waiting in front of us asked the ferry staff… Read more

member how long before the next ferry. He said “10mins , no 15 mins”. Actually it is a 30 min wait. We are now in a very long queue How is Brisbane going to thrive with such disappointing experiences of our public transport network. This is not the service experience of a modern sophisticated city. Hopeless.

The worse service ever.If I could give a negative number for review I would.. trams always stating trams delayed when they are obviously working, trams filthy, inspectors rude and sitting while on shift, people smoking and eating on trams while inspectors talk in groups of 5. Translink should pay us to use this service.

Me and my son were put in danger today due to three tickets inspectors one named [Name Removed] 5 foot ten blond with two other female inspectors at 3:15 today they cased a scene Creating a situation that had a. Junky screaming in front of a bunch of Children after school queen st Southport. They allowed it to happen then applauded the man and… Read more

laughed at me and my son masking him feel sad. Scared and unsafe I will be calling. For CCT footage of the matter and for putting us in harm's way Ile be finding away to sue Translink over the matter with a lawyer dude to you're incompetent staff. I'm just waiting for My ticket now and CCT footage of the situation of them laughing while they created a scenario that was out of there qualified roles

I totally agree with Brad's post. I've caught the 610 and 620 bus, on the Sunshine Coast. So much smoking and vaping. At the bus/train station, and on the bus. Now people are spraying deodorant which is meant to be banned in workplaces because of the chemicals and asthma. I asked that person not to spray on the bus and I was verbally abused.… Read more

Then they mocked me to the security guard on the bus. No one did anything to support the situation. Then that person got off the bus calling me a moron. I've sent numerous complaints and there has been no changes. Teenagers are coming onto buses with alcohol. I don't know what the solution is anymore because Translink is not taking this seriously.

Hopless service had the bus not stop at required terminal several times had bus pull up no doors open then take off not pick up passengers with inservice bus. Made a phone complaint but no reply when asked for one.

The most useless train network not only in Australia , but the world. I’ve travelled to 3rd world countries that can organise themselves better. The most wonderful part is that translink don’t use outbound and inbound, they use outbound and downward. Nowhere in the civilised world other than QLD is this used. Downward? Don’t schedule a flight for… Read more

God’s sake, as it is a lottery whether the trains will run to or from the airport. Let’s cancel the network on the biggest holiday of the year. But no, let’s cancel the network randomly so our population is as inconvenienced as possible at any time of our choosing. Useless. Absolutely useless .

Bus drivers get paid a heaps to sit on butt, more than I get paid to be on my feet all day dealing with hundreds of people every few hours. Yet they are still late. I watched my bus sit in the loading bay when it was supposed to be at the at the platform. Probably playing with his phone like some teenage girl checking her socials. These are Grown… Read more

butt adults. Get off your phone and do your job....... I swear ever since covid Australia has become so lazy.

Appalling update- not user friendly at all. I now use maps on my I Phone as it gives me up to date information- and in real time and it tracks buses. Who would have thought that the app doesn’t do that. It messes up the information input!! This is one big fail that probably cost many dollars - just like the BOM - that’s another story

I caught a school bus and instead of going on the correct route my bus driver took 50 kids on an unexpected trip to harbour town. He gave us little to know information on how we are getting back just told us to wait. Because of this event I was late to my shift. I was on school bus 3454. DON’T RECOMMEND!