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Tripcover
4.7 from 127 reviews · View Statistics

Reviews

  • Value for Money
    5.0 (30)
  • Transparency
    4.8 (26)
  • Customer Service
    4.8 (31)
  • Claim Resolution Time
    • <1 week (3)
    • 2-4 weeks (1)
  • Claim ApprovedYes (3) · No (0)
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John P

John P

  • 2 reviews
  • Verified customer

Easiest company to deal with

published

We have had to chop and change dates due to border closures and Des replies promptly, wants to issue a refund if there was a small difference (we have said dont worry about the refund due to all the mucking around has had to do).

Incentivised ReviewNo
DestinationAustralia
Claim MadeNo
1 comment
Tripcover
Desmond S.Tripcover

Thanks John....Your appreciation makes doing business worthwhile :)

Review collected in partnership with Tripcover

MAL SMARTT

MAL SMARTTPerth, WA

NOTHING WAS TOO MUCH TROUBLE

published

I paid for cover in January and due to Covid could not go - forgot to cancel and e-mailed Tripcover with new dates and Des responded in no time with the change of dates done and no charge.
He would have been within his rights to charge me again due to late cancellation - I have used Tripcover a number of times and service always polite, professional and flexible.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
DestinationAustralia
Claim MadeNo
Insurance Cover ForAdult
See all answers

Fantastic customer support without any hassles

published

We had to cancel our policy, due to lockdown in Victoria, on the day it was due to start. Contacted Tripcover who cancelled the policy and refunded our money very quickly. Now lockdown is over we are travelling to Queensland in the next couple of days and have taken out another policy with Tripcover. We will certainly be insuring with Tripcover on any trips in the future.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
DestinationAustralia
Claim MadeNo
Insurance Cover ForSenior
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Jeffrey

JeffreyGreater Melbourne (Inner), VIC

  • 2 reviews
  • Verified customer

Great hassle free service

published

I needed to extend the hire before my trip started and without any problem Des the manager cancelled and credited my old policy so I could renew for the correct dates.
Thanks des!

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
DestinationAustralia
Claim MadeNo
Insurance Cover ForAdult
See all answers
Hosky

HoskySydney, NSW

  • Verified customer

Great Product and the Best Rates

published

I have used Tripcover a number of times and have found them very good. Very easy to sign up for online, they are backed by Allianz so is certainly reputable, and they seem to have the lowest rates around. Have not had to claim as yet, thankfully, but have cancelled insurance when our plans changed and the money was returned promptly. Definitely recommend.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
DestinationAustralia
Claim MadeNo
See all answers

Review collected in partnership with Tripcover

jamie hassard

jamie hassardSouth East Queensland, QLD

  • 2 reviews
  • Verified customer

Excess cover with no excess worries and 5 star service

published

After searching for excess cover to bridge the gap between the standard cover provided by the rental company and their own inflated policies, I found Tripcover, their amazing service and simple to use website. I am hoping that I never have to make a claim but knowing that their service is underwritten by a global company in Allianz is very reassuring. Des went the extra mile to ensure my cover was in place - even replying on Christmas Day !!! - Champion levels of customer care.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
DestinationAustralia
Claim MadeNo
Insurance Cover ForAdult
See all answers

Review collected in partnership with Tripcover

Great Customer Support

published

I kept getting an error message when buying a rental car excess policy and I had assumed that the payment was not going through. I had intended following up with the company, however before I could do that Des from Tripcover contacted me and helped me sort it out. Des also let me know that payments had gone through and that he had arranged a refund.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
DestinationAustralia
Claim MadeNo
Insurance Cover ForAdult
See all answers
  • Verified customer

Best rates for rental car insurance

published

I always use Tripcover rental car insurance whenever I book a rental car in New Zealand. Their insurance rates are the best in the market and significantly less than rental companies' rates. Whenever I have contacted them with a query they have been prompt to respond.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
DestinationNew Zealand
Claim MadeNo
Insurance Cover ForAdult
See all answers

Very helpful and fast response

published

Our flight was cancelled by the airlines due to Covid-19 restrictions, and true to the statement on their website, we were able to cancel our policy and approved for the refund.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
DestinationNew Zealand
Claim MadeNo
See all answers
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Anne and Roger

Anne and RogerSouth East Queensland, QLD

Fast response!

published

During Covid-19, Trip Cover made it so easy to make a change at the last minute with our policy as our trip was cancelled due to a border closure, so we didn't lose any of our holiday money. We've used them for many years (much cheaper excess reduction car insurance than with a hire company). Thanks Trip Cover!

Value for Money
Customer Service
Incentivised ReviewNo
DestinationAustralia
Claim MadeNo
Insurance Cover ForAdult
See all answers

Awesome service!

published

Great value and excellent service. Had to lodge a claim once and it was approved and processed the very next day! No hassle and no back and forth. Got the money in my account the following day!
Highly recommended

Incentivised ReviewNo
DestinationAustralia
Claim MadeYes
Claim Resolution Time<1 week
Claim DateAugust 2020
See all answers
Tim

TimHobart, TAS

  • Verified customer

Hassle free, cheap, 3rd party auto insurance

published

I've used Tripcover's 3rd party rental car insurance a few times now and it's just so easy. One time I had to lodge a claim and it was my first time ever making an insurance claim so I was bit unsure how hard it would be, but far out it was so easy! I filled out a form explaining the incident and damage (100% my fault), attached the rental documents, and had a full refund of my out-of-pocket expenses (minus an administrative $50 or so that the rental company charged me) within a couple of weeks. Highly recommended.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
DestinationAustralia
Claim MadeYes
Insurance Cover ForAdult
Claim Resolution Time2-4 weeks
Type of ClaimCar/Rental Hire Excess
Claim DateJuly 2019
Claim ApprovedYes
See all answers

Review collected in partnership with Tripcover

doric005 Melbourne

doric005 MelbourneGreater Melbourne (Inner), VIC

  • 2 reviews
  • 2 likes
  • Verified customer

Tripcover - look no further!

published

I have been using Tripcover for the past year, for around 8 rental car bookings. Tripcover ticks all the boxes when it comes to (a) value for money - it really does offer the cheapest rates for reducing car rental excess insurance as it is up to 50% cheaper than it's competitors; (b) online ease of use - the portal is straightforward, easy to use with information clearly outlined; (c) Fast to use - the layout is logical and simple to understand so you can get through the task of purchasing insurance very quickly - saving time and frustration.
Do yourself a favour and try out Tripcover. Definitely a 10/10 and highly recommended

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
DestinationAustralia
Claim MadeNo
Insurance Cover ForAdult
See all answers

Review collected in partnership with Tripcover

Robert Melbourne

Robert MelbourneGreater Melbourne (Inner), VIC

  • Verified customer

Tripcover - HIGHLY recommended

published
Value for Money
Transparency
Customer Service
Incentivised ReviewNo
DestinationAustralia
Claim MadeNo
Insurance Cover ForAdult
See all answers
  • Verified customer

Professional. A Customer Won For Life

published

We have to cancel our policy due to the COVID 19 travel restrictions.
The company refunded in full despite I am months past the 14 days cooling period.
Will recommend Tripcover to my friends and certainly Tripcover will be my FIRST choice when all is clear and we are able to travel again.
Thanks again for your kind understanding

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
DestinationNew Zealand
Claim MadeNo
Insurance Cover ForAdult, Child and Teenager
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  • Verified customer

Trustworthy company

published

Unfortunately we had to cut our trip short due to coronavirus. We returned our camper van early and tripcover refunded the unused days of our policy. This company stepped up and did the right thing during this time of crisis! (unlike let’s go motorhomes.) We will definitely use tripcover again!

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
DestinationAustralia
Claim MadeNo
Insurance Cover ForAdult
See all answers
Kaylee

KayleeCentral Queensland, QLD

Fabulous customer service

published

I had to cancel my trip due to coronavirus and received a quick refund on my travel insurance. When things get back to normal and I can travel again, I will definitely support this company. Very professional and helpful.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
DestinationAustralia
Claim MadeNo
Insurance Cover ForAdult
See all answers
Tony

TonyGreater Melbourne (Metropolitan), VIC

Very pleased with refund process

published

I had to cancel my hire car cover due to coronavirus and I received a swift refund, much appreciated.
Very professional and trustworthy to deal with , prompt replies and friendly service.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
DestinationAustralia
Claim MadeNo
Insurance Cover ForAdult
See all answers
Steve M

Steve M

  • 3 reviews
  • 2 likes

Great Hire Car Insurance

published

Ultra competitive price , miles cheaper than using the hire car company and wonderful service if the need arrises to claim. I had to cancel my insurance due to a trip being cancelled due to COVID 19 and received a refund without any problems. Would recommend in a heart beat.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
DestinationAustralia
Claim MadeYes
Insurance Cover ForAdult
Claim Resolution Time<1 week
Type of ClaimTravel Delays/Cancellations
Claim DateMarch 2020
Claim ApprovedYes
See all answers
Daphne Andersen

Daphne AndersenPerth, WA

  • 2 reviews
  • 3 likes

Great service in difficult times

published

Thanks very much for the quick response and refund of the hire car insurance that we did not require after our travel plans were disrupted by the current Covid19 crisis. It was much appreciated.

Transparency
Customer Service
Incentivised ReviewNo
DestinationAustralia
Claim MadeNo
Insurance Cover ForSenior
See all answers
Page 1 of 7

Questions & Answers

Lindsay N Pam M.

Lindsay N Pam M.asked

If the rental company policy I choose does not cover single vehicle accident/ roll over do you cover the cost of all repairs or only the excess coverage I choose through you?

2 answers
jamie hassard
jamie hassard

Please contact Tripcover direct, their speed of response is exceptional,
it was the level of customer service that prompted my review.

email@tripcover.com.au

Tripcover
Desmond S.Tripcover

yes the policy will cover single vehicle vehicle and over head damage however only up to the value of the policy.

Karen

Karenasked

Does Tripcover cover excess insurance for campervan rental companies such as Camplify, Camptoo etc. ie peer-to-peer platforms. Thanks

1 answer
Tripcover
Desmond S.Tripcover

I am sorry Karen but we don't cover peer to peer rentals yet.

terry

terryasked

can i get car hire excess insurance with you as i am 78 years old ??

2 answers
jamie hassard
jamie hassard

No sorry the Allianz policy only goes up to 75

Tripcover
Desmond S.Tripcover

That is correct Jamie, and sorry Terry.

Get an answer from our members and Tripcover representatives

Details

CategoryTravel Insurance
UnderwriterAllianz
Maximum Age Covered 75 years old
Medical Coverage
Overseas Emergency Assistance Not Included
Accidental DeathNot Included
Emergency DentalNot Included
Resumption of Journey Not Included
Hospital Cash AllowanceNot Included
Overseas Emergency Medical & Hospital ExpensesNot Included
Loss of IncomeNot Included
Luggage & Personal Effects
Theft of Cash Not Included
Delayed Luggage Not Included
Credit Card FraudNot Included
Travel Documents / Passport Not Included
Luggage & Personal Effects $500
Ancillary
Rental Vehicle Excess $8,000
Motorbike / Moped Coverage Not Included
Domestic Pet Care Not Included
Special Activities Packages
GolfNot Included
CruiseNot Included
Adventure Not Included
Snow / SkiNot Included

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