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Tripcover

Reviews

4.7

119 reviews
5
(93)
4
(17)
3
(6)
2
(2)
1
(1)
  • Value for Money
    5.0 (23)
  • Transparency
    4.8 (19)
  • Customer Service
    4.8 (24)
Previous
Next

Very helpful and fast response

published

Our flight was cancelled by the airlines due to Covid-19 restrictions, and true to the statement on their website, we were able to cancel our policy and approved for the refund.

Transparency
Customer Service
Value for Money
DestinationNew Zealand
Claim MadeNo
See all answers
Anne and Roger

Anne and RogerSouth East Queensland, QLD

Fast response!

published

During Covid-19, Trip Cover made it so easy to make a change at the last minute with our policy as our trip was cancelled due to a border closure, so we didn't lose any of our holiday money. We've used them for many years (much cheaper excess reduction car insurance than with a hire company). Thanks Trip Cover!

Customer Service
Value for Money
DestinationAustralia
Claim MadeNo
Insurance Cover ForAdult
See all answers

Awesome service!

published

Great value and excellent service. Had to lodge a claim once and it was approved and processed the very next day! No hassle and no back and forth. Got the money in my account the following day!
Highly recommended

DestinationAustralia
Claim MadeYes
Claim Resolution Time<1 week
Claim DateAugust 2020
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Tim

TimHobart, TAS

  • Verified customer

Hassle free, cheap, 3rd party auto insurance

published

I've used Tripcover's 3rd party rental car insurance a few times now and it's just so easy. One time I had to lodge a claim and it was my first time ever making an insurance claim so I was bit unsure how hard it would be, but far out it was so easy! I filled out a form explaining the incident and damage (100% my fault), attached the rental documents, and had a full refund of my out-of-pocket expenses (minus an administrative $50 or so that the rental company charged me) within a couple of weeks. Highly recommended.

Transparency
Customer Service
Value for Money
DestinationAustralia
Claim MadeYes
Type of ClaimCar/Rental Hire Excess
Claim Resolution Time2-4 weeks
Claim DateJuly 2019
Claim ApprovedYes
Insurance Cover ForAdult
See all answers

Review collected in partnership with Tripcover

doric005 Melbourne

doric005 MelbourneGreater Melbourne (Inner), VIC

  • 2 reviews
  • 2 likes
  • Verified customer

Tripcover - look no further!

published

I have been using Tripcover for the past year, for around 8 rental car bookings. Tripcover ticks all the boxes when it comes to (a) value for money - it really does offer the cheapest rates for reducing car rental excess insurance as it is up to 50% cheaper than it's competitors; (b) online ease of use - the portal is straightforward, easy to use with information clearly outlined; (c) Fast to use - the layout is logical and simple to understand so you can get through the task of purchasing insurance very quickly - saving time and frustration.
Do yourself a favour and try out Tripcover. Definitely a 10/10 and highly recommended

Transparency
Customer Service
Value for Money
DestinationAustralia
Claim MadeNo
Insurance Cover ForAdult
See all answers

Review collected in partnership with Tripcover

Robert Melbourne

Robert MelbourneGreater Melbourne (Inner), VIC

  • Verified customer

Tripcover - HIGHLY recommended

published
Transparency
Customer Service
Value for Money
DestinationAustralia
Claim MadeNo
Insurance Cover ForAdult
See all answers
  • Verified customer

Professional. A Customer Won For Life

published

We have to cancel our policy due to the COVID 19 travel restrictions.
The company refunded in full despite I am months past the 14 days cooling period.
Will recommend Tripcover to my friends and certainly Tripcover will be my FIRST choice when all is clear and we are able to travel again.
Thanks again for your kind understanding

Transparency
Customer Service
Value for Money
DestinationNew Zealand
Claim MadeNo
Insurance Cover ForAdult, Child and Teenager
See all answers
  • Verified customer

Trustworthy company

published

Unfortunately we had to cut our trip short due to coronavirus. We returned our camper van early and tripcover refunded the unused days of our policy. This company stepped up and did the right thing during this time of crisis! (unlike let’s go motorhomes.) We will definitely use tripcover again!

Transparency
Customer Service
Value for Money
DestinationAustralia
Claim MadeNo
Insurance Cover ForAdult
See all answers
Kaylee

KayleeCentral Queensland, QLD

Fabulous customer service

published

I had to cancel my trip due to coronavirus and received a quick refund on my travel insurance. When things get back to normal and I can travel again, I will definitely support this company. Very professional and helpful.

Transparency
Customer Service
Value for Money
DestinationAustralia
Claim MadeNo
Insurance Cover ForAdult
See all answers
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Tony

TonyGreater Melbourne (Metropolitan), VIC

Very pleased with refund process

published

I had to cancel my hire car cover due to coronavirus and I received a swift refund, much appreciated.
Very professional and trustworthy to deal with , prompt replies and friendly service.

Transparency
Customer Service
Value for Money
DestinationAustralia
Claim MadeNo
Insurance Cover ForAdult
See all answers
Steve M

Steve M

  • 3 reviews
  • 2 likes

Great Hire Car Insurance

published

Ultra competitive price , miles cheaper than using the hire car company and wonderful service if the need arrises to claim. I had to cancel my insurance due to a trip being cancelled due to COVID 19 and received a refund without any problems. Would recommend in a heart beat.

Transparency
Customer Service
Value for Money
DestinationAustralia
Claim MadeYes
Type of ClaimTravel Delays/Cancellations
Claim Resolution Time<1 week
Claim DateMarch 2020
Claim ApprovedYes
Insurance Cover ForAdult
See all answers
Daphne Andersen

Daphne AndersenPerth, WA

  • 2 reviews
  • 3 likes

Great service in difficult times

published

Thanks very much for the quick response and refund of the hire car insurance that we did not require after our travel plans were disrupted by the current Covid19 crisis. It was much appreciated.

Transparency
Customer Service
DestinationAustralia
Claim MadeNo
Insurance Cover ForSenior
See all answers
Alan

AlanGreater Melbourne (Inner), VIC

Great response and good rates

published

i originally used Tripcover as their rates were great. But having to cancel my cover due to the Corona Virus, they were very responsive and refunded my premium very quickly. I'll definitely be supporting them in the future. Thanks Tripcover!

DestinationAustralia
Claim MadeYes
Type of ClaimOther
Claim Resolution Time<1 week
Claim DateMarch 2020
Claim ApprovedYes

Fast communication and result

published

I had a rental car policy but had to cancel the trip due to the COVID-19 situation. I emailed the company not asking nor expecting a refund, but to tell them I wouldn't be using the policy. I was offered a refund without question. A bit of calm in the storm.

Transparency
Customer Service
Value for Money
DestinationAustralia
Claim MadeNo
Insurance Cover ForAdult
See all answers
Lynne13

Lynne13Wide Bay-Burnett, QLD

Excellent service and support

published

I purchased rental car excess insurance policy early March before Coronavirus became a big issue for travel. I contacted Tripcover to enquire if a refund was possible, yes processed promptly.

Transparency
Customer Service
Value for Money
DestinationAustralia
Claim MadeNo
Insurance Cover ForAdult
See all answers
Travel Insurance

Find out how Tripcover compares to other Travel Insurance

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Exemplary communication, great value policies

published

Despite the companies reasonable Terms & Conditions, we had to cancel (due to Covid 19) at very short notice. Communication on a weekend evening was within 2 minutes and no hesitation re refund. Why can't all service industry be like this! Thanks very much

Customer Service
Value for Money
DestinationAustralia
Claim MadeNo
See all answers
  • Verified customer

Wonderful Service

published

Not long after I paid for a Tripcover rental car policy I was offered a friend's car at my destination. I emailed my cancellation at 1:30 on a Saturday afternoon and got an acknowledgement an hour later. Now that's real service! My husband and I have used Tripcover in the past. We'll certainly continue to use them in the future.

Customer Service
Value for Money
DestinationAustralia
Claim MadeNo
See all answers
Chris Jones

Chris JonesSydney, NSW

  • 3 reviews
  • 1 like

Great customer service

published

Needed to cancel the policy, were very understanding and fast refund, would definitely recommend and will use again for our trip, fantastic customer service and communication, policy details were clear and concise on coverage and very competitive price,

Transparency
Customer Service
Value for Money
DestinationAustralia
Claim MadeNo
Insurance Cover ForAdult
See all answers
starof67

starof67AU

  • 2 reviews
  • 2 likes
  • Verified customer

Tripcover - Great Peace of Mind!

published

We used Tripcover whilst driving around Ireland. It was easy to purchase through the app, and was considerably cheaper than anything the car rental companies could offer. Thanks Tripcover for great value for money. We have used Tripcover many times before this in Australia (never needing to claim) but very happy to have better options other than the car rental companies and happy we were able to use while overseas.

Transparency
Customer Service
Value for Money
DestinationEurope
Claim MadeNo
Insurance Cover ForAdult
See all answers
Nona   I go now

Nona I go nowAU

  • 10 reviews
  • 11 likes

Bought cover I didn't need - cancellation was quick

published

I was a bit too quick in completing application for Excess/Luggage insurance (for windscreens, tyres, underbody etc). This was the cover I thought I needed.
However on checking further, Hertz USA doesn't have these exclusions, so the policy was not needed. Tripcover's cancellation was fast, same day.

DestinationNorth America (inc. Hawaii)
Claim MadeNo
Page 1 of 6

Questions & Answers

David C

David Casked

Excellent service from a company with a great excess reduction insurance product.

1 answer
Tripcover
Desmond S.Tripcover

Correct. :)

This is not the review section David just the question section.

Peter

Peterasked

can I get a quote for an excess of $5000?

1 answer
Tripcover
Desmond S.Tripcover

No sorry we only have $4000, $6000, & $8000 policies

Gareth J

Gareth Jasked

Im planning a trip to Austrailia for a wedding. I want campervan excess cover of between $5000-$7000 AUD.
My trip is from 11 Sep 20 to 6 Oct 20 (25 days) and although I will be parked at various camp-sites between Cairns and Brisbane during this period, I will be driving between camp-sites. I'm an Institute of Advanced Motorist (HGV Trained) and never had a "at fault" accident in my 33 years of driving but you cannot rule out a Kangaroo jumping out in front of you in Austrailia. Can I get cover for the whole excess?

3 answers
starof67
starof67

Hi Gareth,

You’ll have to get in contact with tripcover direct, maybe via email and they will answer all your questions.

Tripcover
Desmond S.Tripcover

Hi Gareth yes we can cover you we policies for up to $4000, $6000 or $8000

Gareth J
Gareth J

Thank you both. I have looked into this and the saving I will be making over the hire companies nil excess policy will be over $1200. The extra holiday cash in my pocket will be spent on local ativities whilst touring in Austrailia and I will be giving $200 to the Fire Damage Fund as a token of my appreciation to you both. Can't wait for the start.

Get an answer from our members and Tripcover representatives

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