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Tripcover
4.7 from 132 reviews · View Statistics
See the Best Travel Insurance in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by Tripcover

Pros

Competitive rates
Responsive customer support
Flexible to changing plans

Reviews

  • Value for Money
    4.9 (35)
  • Transparency
    4.8 (31)
  • Customer Service
    4.8 (36)
  • Claim Resolution Time
    • <1 week (3)
    • 2-4 weeks (1)
  • Claim ApprovedYes (3) · No (0)
Previous
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Nicole C
Nicole CSouth East Queensland, QLD

Technical issues with their online purchasing but resolved satisfactorily

published

I had an issue with the payment process whilst trying to get cover from Tripcover. I am pleased to say that this has been resolved and therefore I would be willing to give this company another go next time I need a policy.

  • Value for Money
  • Transparency
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KenBo
KenBoSouth East Queensland, QLD
  • 2 reviews
  • 1 like

Covers Every Aspect!

published

We have been using Trip Cover for a number of years for our travels and have been very happy with their competitive rates. The last time we did a trip it got cut short due to a need to return home before our insured time and worried if we would be refunded the cover not used. No sweat we were given a refund! Thank you for your excellent customer service. We'll be back!

  • Value for Money
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Very affordable, Fantastic customer service

published

Taken out cover insurance for my upcoming campervan trip to the North of WA. The policy is simple and of such great value, I felt the need to double check on the details.
From the outset, Des was always there to answer all my questions very promptly, and without fuss.
Highly recommended !

  • Value for Money
  • Transparency
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Mike
MikeSydney, NSW

Refunds no worries

published

I put the wrong dates on my Tripcover policy and had to ask for a refund, done over the phone, minimum time, fuss free. Happy with the outcome, overall great service.

  • Value for Money
  • Transparency
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  • Verified

Great value and easy to use app.

published

Did have problems booking on my phone app which I have used before?, but made a booking on my PC without problems.Overall a fantastic booking app & very easy to navigate.

  • Value for Money
  • Transparency
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Review collected in partnership with Tripcover

The reviewer stated that an incentive was offered for this review

John P
John PGreater Melbourne (Outer), VIC
  • 3 reviews
  • Verified

Easiest company to deal with

published

We have had to chop and change dates due to border closures and Des replies promptly, wants to issue a refund if there was a small difference (we have said dont worry about the refund due to all the mucking around has had to do).

  • Incentivised Review No
  • DestinationAustralia
  • Claim Made No
Tripcover
Desmond S.TripcoverSend a private message

Thanks John....Your appreciation makes doing business worthwhile :)

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Review collected in partnership with Tripcover

MAL SMARTT
MAL SMARTTPerth, WA

NOTHING WAS TOO MUCH TROUBLE

published

I paid for cover in January and due to Covid could not go - forgot to cancel and e-mailed Tripcover with new dates and Des responded in no time with the change of dates done and no charge.
He would have been within his rights to charge me again due to late cancellation - I have used Tripcover a number of times and service always polite, professional and flexible.

  • Value for Money
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Next

Fantastic customer support without any hassles

published

We had to cancel our policy, due to lockdown in Victoria, on the day it was due to start. Contacted Tripcover who cancelled the policy and refunded our money very quickly. Now lockdown is over we are travelling to Queensland in the next couple of days and have taken out another policy with Tripcover. We will certainly be insuring with Tripcover on any trips in the future.

  • Value for Money
  • Transparency
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Jeffrey
JeffreyGreater Melbourne (Inner), VIC
  • 2 reviews
  • Verified

Great hassle free service

published

I needed to extend the hire before my trip started and without any problem Des the manager cancelled and credited my old policy so I could renew for the correct dates.
Thanks des!

  • Value for Money
  • Transparency
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Hosky
HoskySydney, NSW
  • 2 reviews
  • 1 like
  • Verified

Great Product and the Best Rates

published

I have used Tripcover a number of times and have found them very good. Very easy to sign up for online, they are backed by Allianz so is certainly reputable, and they seem to have the lowest rates around. Have not had to claim as yet, thankfully, but have cancelled insurance when our plans changed and the money was returned promptly. Definitely recommend.

  • Value for Money
  • Transparency
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Review collected in partnership with Tripcover

jamie hassard
jamie hassardSouth East Queensland, QLD
  • 2 reviews
  • Verified

Excess cover with no excess worries and 5 star service

published

After searching for excess cover to bridge the gap between the standard cover provided by the rental company and their own inflated policies, I found Tripcover, their amazing service and simple to use website. I am hoping that I never have to make a claim but knowing that their service is underwritten by a global company in Allianz is very reassuring. Des went the extra mile to ensure my cover was in place - even replying on Christmas Day !!! - Champion levels of customer care.

  • Value for Money
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Review collected in partnership with Tripcover

Great Customer Support

published

I kept getting an error message when buying a rental car excess policy and I had assumed that the payment was not going through. I had intended following up with the company, however before I could do that Des from Tripcover contacted me and helped me sort it out. Des also let me know that payments had gone through and that he had arranged a refund.

  • Value for Money
  • Transparency
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Travel Insurance

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  • Verified

Best rates for rental car insurance

published

I always use Tripcover rental car insurance whenever I book a rental car in New Zealand. Their insurance rates are the best in the market and significantly less than rental companies' rates. Whenever I have contacted them with a query they have been prompt to respond.

  • Value for Money
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Very helpful and fast response

published

Our flight was cancelled by the airlines due to Covid-19 restrictions, and true to the statement on their website, we were able to cancel our policy and approved for the refund.

  • Value for Money
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Anne and Roger
Anne and RogerSouth East Queensland, QLD

Fast response!

published

During Covid-19, Trip Cover made it so easy to make a change at the last minute with our policy as our trip was cancelled due to a border closure, so we didn't lose any of our holiday money. We've used them for many years (much cheaper excess reduction car insurance than with a hire company). Thanks Trip Cover!

  • Value for Money
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Questions & Answers

Peter gyory
Peter gyoryasked

Hi I am looking at hiring a camper-van in Tassie for 5 days approximately how much would this cost?

Thanks

2 answers
Roy
Roy

Dose anyone know what is going on with tripcover? does not seem to provide the service anymore...??

Tripcover
Desmond S.TripcoverSend a private message

Sorry Roy, We have had an issue with our contract with Allianz and are in the process of relaunching shortly.

Check back in 1 week

Troy C.
Troy C.asked

Do you provide coverage if I rent a caravan for a holiday and it is accidentally damaged

1 answer
Tripcover
Desmond S.TripcoverSend a private message

Not caravans and only campervans and motorhomes but in Australia we are unfortunately suspended from trading until further notice, due to a change in underwriters, but are still trading in New Zealand. https://tripcover.co.nz

Fab
Fabasked

Are you able to supply excess reduction to $0 on a budget 3 ton truck?

1 answer
Tripcover
Desmond S.TripcoverSend a private message

No Sorry Fab, as this is considered a commercial vehicle rather than a leisure van for travel

See all Tripcover questions

Get an answer from our members and Tripcover representatives

Details

About Tripcover

Operating since 2012, Tripcover - which is now partnered with RentalCover - provides insurance for your rental car. This policy includes full protection against damages, theft, as well as additional protection including lost keys, flat tyres, and headlight repairs. The company covers your excess.

Tripcover says they’ll cover a rental vehicle at a rate 50% cheaper than rental companies. There’s no claim fee, you can cancel it at any time, and any additional drivers on your vehicle rental agreement will also be covered.

According to Tripcover, 95% of claims are processed within 3 days.

Points of praise:

  • Most reviewers said that Tripcover offered competitive rates, making their insurance great value for money.
  • They also said that Tripcover provided excellent customer service, saying that from the outset, staff were always there to answer questions promptly.
  • According to reviewers, the insurer was also flexible. Those who had changed or cancelled travel plans said that Tripcover was accommodating to them and overall made the experience smooth.
CategoryTravel Insurance
UnderwriterAllianz
Maximum Age Covered 75 years old
Medical Coverage
Overseas Emergency Assistance Not Included
Accidental DeathNot Included
Emergency DentalNot Included
Resumption of Journey Not Included
Hospital Cash AllowanceNot Included
Overseas Emergency Medical & Hospital ExpensesNot Included
Loss of IncomeNot Included
Luggage & Personal Effects
Theft of Cash Not Included
Delayed Luggage Not Included
Credit Card FraudNot Included
Travel Documents / Passport Not Included
Luggage & Personal Effects $500
Ancillary
Rental Vehicle Excess $8,000
Motorbike / Moped Coverage Not Included
Domestic Pet Care Not Included
Special Activities Packages
GolfNot Included
CruiseNot Included
Adventure Not Included
Snow / SkiNot Included
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