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Tripcover

Reviews

(84)
(17)
(6)
(2)
(1)
  • Value for Money
    4.9 (15)
  • Transparency
    4.7 (12)
  • Customer Service
    4.7 (16)
Tony

TonyGreater Melbourne (Metropolitan), VIC

Very pleased with refund process

published

I had to cancel my hire car cover due to coronavirus and I received a swift refund, much appreciated.
Very professional and trustworthy to deal with , prompt replies and friendly service.

Transparency
Customer Service
Value for Money
DestinationAustralia
Claim MadeNo
Insurance Cover ForAdult
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Steve M

Steve M

  • 3 reviews

Great Hire Car Insurance

published

Ultra competitive price , miles cheaper than using the hire car company and wonderful service if the need arrises to claim. I had to cancel my insurance due to a trip being cancelled due to COVID 19 and received a refund without any problems. Would recommend in a heart beat.

Transparency
Customer Service
Value for Money
DestinationAustralia
Claim MadeYes
Type of ClaimTravel Delays/Cancellations
Claim Resolution Time<1 week
Claim DateMarch 2020
Claim ApprovedYes
Insurance Cover ForAdult
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Daphne Andersen

Daphne AndersenPerth, WA

  • 2 reviews

Great service in difficult times

published

Thanks very much for the quick response and refund of the hire car insurance that we did not require after our travel plans were disrupted by the current Covid19 crisis. It was much appreciated.

Transparency
Customer Service
DestinationAustralia
Claim MadeNo
Insurance Cover ForSenior
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Great response and good rates

published

i originally used Tripcover as their rates were great. But having to cancel my cover due to the Corona Virus, they were very responsive and refunded my premium very quickly. I'll definitely be supporting them in the future. Thanks Tripcover!

DestinationAustralia
Claim MadeYes
Type of ClaimOther
Claim Resolution Time<1 week
Claim DateMarch 2020
Claim ApprovedYes

Fast communication and result

published

I had a rental car policy but had to cancel the trip due to the COVID-19 situation. I emailed the company not asking nor expecting a refund, but to tell them I wouldn't be using the policy. I was offered a refund without question. A bit of calm in the storm.

Transparency
Customer Service
Value for Money
DestinationAustralia
Claim MadeNo
Insurance Cover ForAdult
See all answers
Lynne13

Lynne13Wide Bay-Burnett, QLD

Excellent service and support

published

I purchased rental car excess insurance policy early March before Coronavirus became a big issue for travel. I contacted Tripcover to enquire if a refund was possible, yes processed promptly.

Transparency
Customer Service
Value for Money
DestinationAustralia
Claim MadeNo
Insurance Cover ForAdult
See all answers

Exemplary communication, great value policies

published

Despite the companies reasonable Terms & Conditions, we had to cancel (due to Covid 19) at very short notice. Communication on a weekend evening was within 2 minutes and no hesitation re refund. Why can't all service industry be like this! Thanks very much

Customer Service
Value for Money
DestinationAustralia
Claim MadeNo
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  • Verified customer

Wonderful Service

published

Not long after I paid for a Tripcover rental car policy I was offered a friend's car at my destination. I emailed my cancellation at 1:30 on a Saturday afternoon and got an acknowledgement an hour later. Now that's real service! My husband and I have used Tripcover in the past. We'll certainly continue to use them in the future.

Customer Service
Value for Money
DestinationAustralia
Claim MadeNo
See all answers
Chris Jones

Chris JonesSydney, NSW

  • 3 reviews

Great customer service

published

Needed to cancel the policy, were very understanding and fast refund, would definitely recommend and will use again for our trip, fantastic customer service and communication, policy details were clear and concise on coverage and very competitive price,

Transparency
Customer Service
Value for Money
DestinationAustralia
Claim MadeNo
Insurance Cover ForAdult
See all answers
Travel Insurance

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starof67

starof67AU

  • 2 reviews
  • 1 like
  • Verified customer

Tripcover - Great Peace of Mind!

published

We used Tripcover whilst driving around Ireland. It was easy to purchase through the app, and was considerably cheaper than anything the car rental companies could offer. Thanks Tripcover for great value for money. We have used Tripcover many times before this in Australia (never needing to claim) but very happy to have better options other than the car rental companies and happy we were able to use while overseas.

Transparency
Customer Service
Value for Money
DestinationEurope
Claim MadeNo
Insurance Cover ForAdult
See all answers
Nona   I go now

Nona I go nowAU

  • 10 reviews
  • 11 likes

Bought cover I didn't need - cancellation was quick

published

I was a bit too quick in completing application for Excess/Luggage insurance (for windscreens, tyres, underbody etc). This was the cover I thought I needed.
However on checking further, Hertz USA doesn't have these exclusions, so the policy was not needed. Tripcover's cancellation was fast, same day.

DestinationNorth America (inc. Hawaii)
Claim MadeNo
leon

leonSydney, NSW

  • 5 reviews
  • 2 likes
  • Verified customer

Its good deal

published

Using trip cover couple times, never claim; no sure its good or not; just paid money for insurance. wish never used it. 4 days paid $44 cover $4000 insurance. only 1%

Transparency
Customer Service
Value for Money

The reviewer stated that an incentive was offered for this review

Geoff

GeoffMetropolitan Adelaide, SA

  • Verified customer

highly recommend

published

The website is excellent. It is clear and easy to follow. This is a great way to find protection over insurance excesses. It is my first time and I would definitely use it again.

Transparency
Customer Service
Value for Money

Review collected in partnership with Tripcover

Janabelle

Janabelle

  • 29 reviews
  • 1 like
  • Verified customer

Well worth taking out this car rental excess cover

published

I have used this site for several years (thankfully without having to make a claim), but it is worth it for ease of mind and so much cheaper than the car rental companies offer. The website is super easy to use and all the paperwork comes through via email straight away. It is reassuring to know that should we be in the unfortunate position of having to pay the car hire excess fee, that we can then claim this back from Tripcover.me

Review collected in partnership with Tripcover

  • Verified customer

I didn't know about this site before so I'm glad I found it. It was easy to use and I saved some money!

published

This site is worth the small amount of extra time as the final cost for insurance cover was 50% less compared to the rates offered by the Car Rental companies themselves. Even better they offered a small discount form the advertised price when using the TripCover web-site.

Transparency
Customer Service
Value for Money

Review collected in partnership with Tripcover

Travel Insurance

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Barry

BarryHunter Region, NSW

  • 2 reviews
  • Verified customer

Great value. Brilliant customer service.

published

Been using Tripcover for two years. Never needed to make a claim but any queries fixed up in less than 24 hours, anytime of the day or night. Brilliant customer service. Wouldn't waste money at the car rental counter on the same insurance at 4-5 times the cost.

Transparency
Customer Service
Value for Money

Review collected in partnership with Tripcover

Problem solved!

published

I recommend TripCover. Competitively priced vs rental companies. (Haven't had to claim yet.)

I had an issue where PayPal charged me but I never received insurance certificate. Initially difficult to contact, but Tripcover sorted out.

1 comment
Tripcover
Desmond S.Tripcover

We do have another plan for drivers under 25 Dan. Thanks for the kind review.

Pen

PenNew South Wales

  • Verified customer

Something to watch out for!

published
Transparency
Customer Service
Value for Money
MOnnie J

MOnnie JSydney, NSW

Better than buying at rental desk!

published

I bought many times for domestic and international rentals. Website is easy to navigate and can contact company online and cancel within 14 days cooling off. Purchased for more than ten rentals over four years. Convenient, well priced and efficient service!

Customer Service
Value for Money
David

David

  • 2 reviews
  • Verified customer

Good value

published

Good value have been with your company for apx 40 years no complaints not happy with charges by hire companies (when you have never had a claim and have a good driving record regards David Mckay

Review collected in partnership with Tripcover

Page 1 of 6

Questions & Answers

Peter

Peterasked

can I get a quote for an excess of $5000?

1 answer
Tripcover
Desmond S.Tripcover

No sorry we only have $4000, $6000, & $8000 policies

Gareth J

Gareth Jasked

Im planning a trip to Austrailia for a wedding. I want campervan excess cover of between $5000-$7000 AUD.
My trip is from 11 Sep 20 to 6 Oct 20 (25 days) and although I will be parked at various camp-sites between Cairns and Brisbane during this period, I will be driving between camp-sites. I'm an Institute of Advanced Motorist (HGV Trained) and never had a "at fault" accident in my 33 years of driving but you cannot rule out a Kangaroo jumping out in front of you in Austrailia. Can I get cover for the whole excess?

3 answers
starof67
starof67

Hi Gareth,

You’ll have to get in contact with tripcover direct, maybe via email and they will answer all your questions.

Tripcover
Desmond S.Tripcover

Hi Gareth yes we can cover you we policies for up to $4000, $6000 or $8000

Gareth J
Gareth J

Thank you both. I have looked into this and the saving I will be making over the hire companies nil excess policy will be over $1200. The extra holiday cash in my pocket will be spent on local ativities whilst touring in Austrailia and I will be giving $200 to the Fire Damage Fund as a token of my appreciation to you both. Can't wait for the start.

Vladimir

Vladimirasked

I am 76 years old. Can I still get cover ?

2 answers
Chris Jones
Chris Jones

You need to check with Tripcover

Tripcover
Desmond S.Tripcover

No sorry Vladimir the Allianz policy only goes up to 75

Get an answer from our members and Tripcover representatives

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