We have had to chop and change dates due to border closures and Des replies promptly, wants to issue a refund if there was a small difference (we have said dont worry about the refund due to all the mucking around has had to do).

I paid for cover in January and due to Covid could not go - forgot to cancel and e-mailed Tripcover with new dates and Des responded in no time with the change of dates done and no charge.
He would have been within his rights to charge me again due to late cancellation - I have used Tripcover a number of times and service always polite, professional and flexible.

We had to cancel our policy, due to lockdown in Victoria, on the day it was due to start. Contacted Tripcover who cancelled the policy and refunded our money very quickly. Now lockdown is over we are travelling to Queensland in the next couple of days and have taken out another policy with Tripcover. We will certainly be insuring with Tripcover on any trips in the future.

I needed to extend the hire before my trip started and without any problem Des the manager cancelled and credited my old policy so I could renew for the correct dates.
Thanks des!

I have used Tripcover a number of times and have found them very good. Very easy to sign up for online, they are backed by Allianz so is certainly reputable, and they seem to have the lowest rates around. Have not had to claim as yet, thankfully, but have cancelled insurance when our plans changed and the money was returned promptly. Definitely recommend.

After searching for excess cover to bridge the gap between the standard cover provided by the rental company and their own inflated policies, I found Tripcover, their amazing service and simple to use website. I am hoping that I never have to make a claim but knowing that their service is underwritten by a global company in Allianz is very reassuring. Des went the extra mile to ensure my cover was in place - even replying on Christmas Day !!! - Champion levels of customer care.

I kept getting an error message when buying a rental car excess policy and I had assumed that the payment was not going through. I had intended following up with the company, however before I could do that Des from Tripcover contacted me and helped me sort it out. Des also let me know that payments had gone through and that he had arranged a refund.

I always use Tripcover rental car insurance whenever I book a rental car in New Zealand. Their insurance rates are the best in the market and significantly less than rental companies' rates. Whenever I have contacted them with a query they have been prompt to respond.

Our flight was cancelled by the airlines due to Covid-19 restrictions, and true to the statement on their website, we were able to cancel our policy and approved for the refund.

During Covid-19, Trip Cover made it so easy to make a change at the last minute with our policy as our trip was cancelled due to a border closure, so we didn't lose any of our holiday money. We've used them for many years (much cheaper excess reduction car insurance than with a hire company). Thanks Trip Cover!

Great value and excellent service. Had to lodge a claim once and it was approved and processed the very next day! No hassle and no back and forth. Got the money in my account the following day!
Highly recommended

I've used Tripcover's 3rd party rental car insurance a few times now and it's just so easy. One time I had to lodge a claim and it was my first time ever making an insurance claim so I was bit unsure how hard it would be, but far out it was so easy! I filled out a form explaining the incident and damage (100% my fault), attached the rental documents, and had a full refund of my out-of-pocket expenses (minus an administrative $50 or so that the rental company charged me) within a couple of weeks. Highly recommended.

I have been using Tripcover for the past year, for around 8 rental car bookings. Tripcover ticks all the boxes when it comes to (a) value for money - it really does offer the cheapest rates for reducing car rental excess insurance as it is up to 50% cheaper than it's competitors; (b) online ease of use - the portal is straightforward, easy to use with information clearly outlined; (c) Fast to use - the layout is logical and simple to understand so you can get through the task of purchasing insurance very quickly - saving time and frustration.
Do yourself a favour and try out Tripcover. Definitely a 10/10 and highly recommended

We have to cancel our policy due to the COVID 19 travel restrictions.
The company refunded in full despite I am months past the 14 days cooling period.
Will recommend Tripcover to my friends and certainly Tripcover will be my FIRST choice when all is clear and we are able to travel again.
Thanks again for your kind understanding

Unfortunately we had to cut our trip short due to coronavirus. We returned our camper van early and tripcover refunded the unused days of our policy. This company stepped up and did the right thing during this time of crisis! (unlike let’s go motorhomes.) We will definitely use tripcover again!

I had to cancel my trip due to coronavirus and received a quick refund on my travel insurance. When things get back to normal and I can travel again, I will definitely support this company. Very professional and helpful.

I had to cancel my hire car cover due to coronavirus and I received a swift refund, much appreciated.
Very professional and trustworthy to deal with , prompt replies and friendly service.

Ultra competitive price , miles cheaper than using the hire car company and wonderful service if the need arrises to claim. I had to cancel my insurance due to a trip being cancelled due to COVID 19 and received a refund without any problems. Would recommend in a heart beat.

Thanks very much for the quick response and refund of the hire car insurance that we did not require after our travel plans were disrupted by the current Covid19 crisis. It was much appreciated.