No Refunds or Transfer of Credit
I paid for my mum's TV Greek Channels months in advance. She unfortunately went into a home just as payment was made. They WON'T refund nor will they allow me to give my credit to a neighbor that has TV Plus. They do not believe in doing the right thing, it's just about taking your money.
I also called Tv Plus to have my new receiver box activated. I left work early so that I can call them before 5.00pm,
I called at 4.25pm and recording was saying that I was 2nd in line and at 4.45pm the recording suddenly said leave a message. At the same time I used the home phone and pressed the accounts option to see if they would answer but no they did not answer either. Do these people not work from 9.00am to 5.00pm? I think that their whole system needs to be reviewed and their staff needs to be retrained in customer service. They have gone from an A grade to all-time horrifying FFFFF. I think its time to dump Tv Plus and look into alternative pay-tv options.
- Verified customer
Worst Customer Service
I rang and waited 30 minutes regarding my moms account only to be told the manager will ring in 15 minutes, I waited further 25 minutes for a phone call, the manager didn't have the courtesy to call me back. I rang again waited 30 minutes further and the phone diverted to a message bank only to be told "Message Bank is full"? When called again recorded message said we are closed at this time we will reopen Monday to Friday between 9.00 am to 5.00 pm.
I am still waiting for that important phone call?
This is the only app that does not load at all now.
Even worse, this has been a problem now for weeks.
It improves tonight. It loaded as far as the basic with three options: Home, Shows and Categories. Once I click on one the wheel begins to turn. I watched it for half an hour just for the fun of it.
mobility scooter pride 140 xl
this is my second review on this scooter it is now about 12 months old i have done about 600 klm on it with no problems exelent hill climer i mainly use it for shopping i maid a carrier for it can carry 20 klg cargo in the carrier you must all ways keep the batt charge up never leave flat than they will last for years
worst service i have seen for a long time
biggest bunch of lyres who are completely out of touch with their customers
we have called on 15 th of December to put on hold on our tv service after we have paid our last bill on November the 20th which was advance payment until December the 14 th when suspension /hold started by mid December service was suspended but some how they continued on sending bills when we called they denied our calls and claimed all the calls recorded which was complete lies we have called again mid December again early Jan and at least half dozen emails this p...
Amazing variety of channels!
My family and I have been with Tv plus for more than 3 years, it has always been a reliable and amazing source to constantly know what’s been happening in Greece. Great variety of channels with over 30 Greek channels and more! Definitely recommend for any foreign people.
Overpriced service that is constantly scrambled and drops out. My parents recently paid one of your dodgy technicians hundreds more to fix their satellite as your team claimed it was a problem with our service. Still having the same drop outs.
We just got nbn so see ya later tv plus.
Paying and receiving nothing but 'service temporarily unavailable'
TV plus is completely useless - as other reviews note, service is often interrupted especially on weekends when not a single channel seemed to work and now these interruptions happen everyday, numerous times a day (in fact the service is out more often than it is available). When I contacted them they said they were replacing some equipment that would fix the problem. What a lie! The interruptions continued and when I contacted them again requesting they don't charge me for this month given the constant interruptions mean I haven't been able to...watch anything, they said the problem was taking longer to fix than anticipated... and wait for it... you can downgrade your subscription or cancel if you wish. Still doesn't address the fact that I have paid for this month and received no service in return. Perhaps the message on the screen should read 'service permanently unavailable because we can't be bothered fixing the problem' If I could rate them worse than terrible I would. I cannot emphasize enough how bad this service is, not to mention the lack of customer service! Update: Now that I want to cancel they are simply ignoring my emails. Seems their motto to all problems is 'ignore and hope it goes away'.
I agree with other reviews of this hopeless service. At the moment trying to contact them because I don't have any program since last Friday ( for some reason this happens every weekend).
So far 21 minutes and my call is on hold and not been able to complain. I think they know they are the only option for an older person who cannot handle computers to be able to watch overseas programs on the internet.
Unfortunately this is my mother case.
Just stay away from TV Plus if you can!!!
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