TV Plus

Shambolic – They dont provide invoices to their customers. They dont provide you with a warning letter if you have missed a payment . You cant track payments because they dont send invoices. They charge you $5 for an invoice and another $10 for a late payment even though you always pay in advance. Terrible customer service and arrogant. You can only request… Read more

things with an email. Speaking to a customer service agent is pointless as they refuse to send an email to their head office such as requesting an invoice to be sent to you monthly after being direct debited.

There is an outage since mid Febuary 2024. most of the channels dont work. They dont offer a full monthly refund. I'll be contacting consumer affairs.

Poor quality, Poor service and programs - Greek TV – Avoid TV Plus, rip customers off, poor customer service, technical support that is off shore and read off script, resulting in having to pay more to fix the poor service. Advice, do not pay in advance for 6 months or more, should you want to cancel, they will not refund. Keep going and look for another provide and avoid TV Plus.

Run Away now, trust me, you don't want what they're offering! – Terrible service! Terrible product for the price. Terrible quality in picture! Customer Service is non existent! nobody answers calls The moment your CC expires and they can't take money, they call you straight away!

Disgraceful customer service – My mum who has been a loyal customer for many years experienced issues with her Greek tv and they told her she needs a new LNB so she purchased that and it still didn’t work so they told her to get a new antenna cable which she did and it still didn’t work so they told her she needs a new box and that one didn’t work so we asked for a refund which… Read more

they refuse to give and my mum is now out of pocket over $500 and still has no Greek tv. Just distrusting behaviour and should not be allowed to operate.

Not Bad – The customer service is not good at all, and its impossible to speak to someone who will be of any help. When the services are working, its worth watching and its really good.

Seven News – I no longer watch seven at all. It used to be balanced information now slowly lurching left and not fact only virtue signalling. That will be the death knoll for them. Ask channels 9 and 10.

Amazing Product lots of channels – We have the tvplus channels for more than 4 years our family very happy with lots of good channels, we recommend it! Lots of variety for family to watch. Especially the sports channels!!

Disgraceful Customer Service – It is impossible to speak to anyone. Was on the phone for over 50 minutes and can't get through to anyone. Sounds like a scam. No way to speak to anyone. You don't even know who to contact to cancel the service - you can't speak to anyone.

No Refunds or Transfer of Credit – I paid for my mum's TV Greek Channels months in advance. She unfortunately went into a home just as payment was made. They WON'T refund nor will they allow me to give my credit to a neighbor that has TV Plus. They do not believe in doing the right thing, it's just about taking your money.

Appalling – I also called Tv Plus to have my new receiver box activated. I left work early so that I can call them before 5.00pm, I called at 4.25pm and recording was saying that I was 2nd in line and at 4.45pm the recording suddenly said leave a message. At the same time I used the home phone and pressed the accounts option to see if they would answer but… Read more

no they did not answer either. Do these people not work from 9.00am to 5.00pm? I think that their whole system needs to be reviewed and their staff needs to be retrained in customer service. They have gone from an A grade to all-time horrifying FFFFF. I think its time to dump Tv Plus and look into alternative pay-tv options.

Worst Customer Service – I rang and waited 30 minutes regarding my moms account only to be told the manager will ring in 15 minutes, I waited further 25 minutes for a phone call, the manager didn't have the courtesy to call me back. I rang again waited 30 minutes further and the phone diverted to a message bank only to be told "Message Bank is full"? When called again… Read more

recorded message said we are closed at this time we will reopen Monday to Friday between 9.00 am to 5.00 pm.

I am still waiting for that important phone call?

Worst app for tv issues – No issues with any other tv app except this one. Fine on my phone, frustrating on my t.v.. Stalls, cant navigate thru program without adds stuffed in. Loses sound on adds. Drops out.

How to conect vi fi – Net tv plus is very good.Only if some on knows how to conect with vi fi please tel me which vi fi dongle I can use. Thank you

Plus 7. Catch up for channel 7 – So poorly designed if you need to fast forward, in fact they pump the ad’s then after you are forced to watch then you can’t watch the show after you have fast forward.

mobility scooter pride 140 xl – this is my second review on this scooter it is now about 12 months old i have done about 600 klm on it with no problems exelent hill climer i mainly use it for shopping i maid a carrier for it can carry 20 klg cargo in the carrier you must all ways keep the batt charge up never leave flat than they will last for years

worst service i have seen for a long time – biggest bunch of lyres who are completely out of touch with their customers we have called on 15 th of December to put on hold on our tv service after we have paid our last bill on November the 20th which was advance payment until December the 14 th when suspension /hold started by mid December service was suspended but some how they continued… Read more

on sending bills when we called they denied our calls and claimed all the calls recorded which was complete lies we have called again mid December again early Jan and at least half dozen emails this people they say they record all the calls but they only record the onese made it suits them another word they do selective recording which was denied by their manager she assured me that all the calls was recorded to test them out i have made more calls and each time asked them if my call was recorded have a guess what the answer was big no manager says they record all the calls but the actual operators say no ..sin

i have taken this mater to Fair trade Australia than i have canceled all my services and dealing with them you choose if you want to do business with this people or not

Amazing variety of channels! – My family and I have been with Tv plus for more than 3 years, it has always been a reliable and amazing source to constantly know what’s been happening in Greece. Great variety of channels with over 30 Greek channels and more! Definitely recommend for any foreign people.

Garbage – Overpriced service that is constantly scrambled and drops out. My parents recently paid one of your dodgy technicians hundreds more to fix their satellite as your team claimed it was a problem with our service. Still having the same drop outs. We just got nbn so see ya later tv plus.

Crap service – Rubbish service loss of service on a regular basis customer service is crap cannot talk to anyone on weekends waste of money will be cancelling my subscription.

When is working is ok!! but most of the time is out of work!! – Very poor old telenovelas and too much of repetitions of programs. Out of service most of the time especially from latin American programs.

Great service – great company, good channels, would recommend! good rates and enjoyable sports channels ! i really enjoy sitting with my family and watching these channels

Perfect Service – Would recommend TV Plus for all viewers. Don't understand where the negative reviews are coming from since I've been getting excellent service for the past month.

Paying and receiving nothing but 'service temporarily unavailable' – TV plus is completely useless - as other reviews note, service is often interrupted especially on weekends when not a single channel seemed to work and now these interruptions happen everyday, numerous times a day (in fact the service is out more often than it is available). When I contacted them they said they were replacing some equipment that… Read more

would fix the problem. What a lie! The interruptions continued and when I contacted them again requesting they don't charge me for this month given the constant interruptions mean I haven't been able to watch anything, they said the problem was taking longer to fix than anticipated... and wait for it... you can downgrade your subscription or cancel if you wish. Still doesn't address the fact that I have paid for this month and received no service in return.

Perhaps the message on the screen should read 'service permanently unavailable because we can't be bothered fixing the problem'

If I could rate them worse than terrible I would. I cannot emphasize enough how bad this service is, not to mention the lack of customer service!

Update: Now that I want to cancel they are simply ignoring my emails. Seems their motto to all problems is 'ignore and hope it goes away'.

Worst service on the market – Terrible service customer service, Do not recommend to anyone, biggest waste of money and time. The program always stuffs up and its a pain having to call up every time. Mind you the cancellation process is a nightmare. Avoid it at all costs

Bad service – I agree with other reviews of this hopeless service. At the moment trying to contact them because I don't have any program since last Friday ( for some reason this happens every weekend). So far 21 minutes and my call is on hold and not been able to complain. I think they know they are the only option for an older person who cannot handle… Read more

computers to be able to watch overseas programs on the internet.

Unfortunately this is my mother case.

Just stay away from TV Plus if you can!!!

Can't believe they're still in business – Do yourself a favor & avoid TV Plus at all cost. There's absolutely nothing good about these guys or the service they (don't) provide.

Don't waste your time and money - Bad Service – Terrible service for the last 3 months. On weekends there is no one to check if channels are working or not. Blame is always to overseas company when it is here the problem. Waste of money but it seems to be the only company that can provide overseas programs. No response to emails and the only answer I GOT when I called is "technical… Read more

problems".

I asked to talk with someone of my own language and the one who answered could speak just few words in my language never less English.

If I can find other Tv provider of the same nature I will change companies for sure!

No recommend this service at all.

Very dissappointed – Decided to join TV Plus after UBI went bust. Unfortunately , they seem to access the channels I am interested in by a Slingbox which anyone can purchase on the internet. If their technician is not looking at the channel when it gets disconnected and he does not resolve the problem you can not watch anything. This is even more annoying on weekends… Read more

when they are not in the office and you can't tell them to pull their finger out and fix it. I haven't been able to watch my favourite channel since Saturday . I rang Monday and they said they are experiencing technical problems , need to wait to contact people o/seas , need to wait because of time differences etc, meanwhile , Copa America started and I can not access any of the sport channels...I certainly do not want to pay for 6 more months of this...

TV PLUS - what a joke, dont go near them – Terrible, Bad service, sorry no service whatsoever. We had a faulty box that would freeze and screen would go black. It would happen 5 times a day. Spoke to TV plus nearly once a week, there advice was to switch the box off then back on at the power point. Some nights we could watch nothing. Over a year of this, we then cancel our… Read more

subscription to get abused over

the phone as to why we didn't upgrade the software.

Don't touch them, they are useless, arrogant, and have the worst service I have come across.

Don't waste your money – This is Ubi reincarnated - same terrible service and useless phone staff, no responses received to emails and when you do call they basically tell you nothing. They couldn't even give me an approximate cost for installation because the technicians are not part of their company and although they could provide names and phone numbers for technicians… Read more

they could not tell me what areas they service, leaving me to waste more time and money making numerous phone calls.

Also what is the point of having an installation option on the subscription form when they don't organise installation for you, making your selection on the form meaningless.

Terrible useless customer service, hidden expenses, makes you waste your time

Disappointed – Having in the past signed up to UBI pay TV - I took a chance and signed up with its replacement - Tv Plus. In particular for the Greek package. 3 months into my new subscription - the channels have poor reception and are constantly disappearing. The last 10 days - one channel has disappeared all together. The only info being supplied from this… Read more

company is that they are experiencing technical issues. No time-frame as to when the issue will be resolved? And yet - in a clause on their terms and conditions on their website - a customer cannot discontinue membership until a years worth of subscription is met - regardless of the poor quality of service being supplied? Or if you are late paying a bill - you will be fined $12. I will be getting legal advice about these clauses as I don't think it is fair to penalize customers who are in fact not getting what they are paying for. In sum - UBI reincarnated in a different form.