Uber Carshare

I had 2 months uber one free trial starting 7 Jan ending 7 March 26. I cancelled it on 23 Jan and soon after I'm getting an email from uber to say my membership is due for renewal by 24 Jan 26 and if it is under 48 hrs I cancelled my membership, then go contact help. I did and there is no space to send my message other than FAQ. I have never seen… Read more

such doggy system ever in my life. This is extremely unfair and nasty and against Australian consumer law.

Credit report enquiry after 4 years! I paid my fees in full and there was no issue with my car hire. What a scam. I paid my deposit and fees and Its now showing on my credit report. I’m being told Uber it’s part of the process, never heard of such a thing and if so how come it’s never happened when I’ve hired through other rental hire companies… Read more

(Uber Car Share did an enquiry on my credit for me to hire somebody’s car despite taking my credit card to pay for the fees and charges - people using GOget and similar should be aware of this) and why is Uber taking 4 years to release a credit score?! No explanation. Payment of charges and fees was made in full. I also cannot understand why there is an enquiry from a now defunct Uber Car Share from 2021 appearing on my credit report. Absolutely disgusting.

This service works well for me – Ive been a member for over 2 years now and Ive found Uber carshare works really seemlessly 99% of the time. I'd recommend it to anyone who wants to be a borrower or an owner- try it and see what you think for yourself. I suspect that like most things in life the people who have a good experience just get on with it and the people who have an… Read more ·  1

experience that they aren't happy about for whatever reason are motivated to air their gripes as widely as possible. I recall a truism in business that says a happy customer tells about 5 people and a dissatisfied customer tells about 25 people

Great experience – Rented a car off Travis for 4 days I'm very happy with my experience, the car was clean and tidy and had full tank of petrol. Instructions were in the glove box for Bluetooth connection easy as, made my trip stress free an easy!! Show details ·  1

Suspected Routing and Unauthorised use of Toll – I took the Uber from Sydney Airport to Pyrmont on a Friday around 8.00 am in August 2024. The driver used South Dowling Street and intended to go down to Cross City Tunnel. I stopped him and asked him to use Cleveland St then Abercrombie. The trip costed $67 which was higher than my usual taxi fares. The driver should have asked for agreement to use the tolled Tunnel or even the route. Show details

You will 100% be charged for damage, photos be damned – Take thorough pictures and videos of your own outside of the app, both before and after. Rented a car for a day, it came back with “damage” (a small scratch approx. 1cm long) and I was charged the full excess amount without a say. The pictures don’t show any damage but they’re so grainy and compressed in the app that it’s actually impossible to… Read more

tell if the scratch was already there or not! I of course didn’t get anywhere with the company when objecting to this.

Never using this company again and warn others to not bother either - should’ve read the reviews before I did!

Very Poor Service – I was recently very disappointed with my recent experience that has left us stranded. Booked a mini bus on the 23/04/2024, approximately 3 months ahead and paid the full rental value. The booking was for a period of three days over a weekend, Friday to Sunday. We had some friends, 3 couples (6 people in total) coming to stay with us, so we planned… Read more

to take them around south east Queensland and see some sites. 2 weeks before the planned tour on the 25/07/2024 we were informed by Uber that the vehicle was no longer available and we would get a refund. No offer to help us find a replacement vehicle at very short notice. I will never bother to try and rent thru Uber Carshare again

UberCarShare exits AU market – I’d hate to say I feel for the car owners (maybe some) but the majority are scammers milking the system for false damage and $2000 + paid into their own bank accounts. I also don’t feel for customer support they have never been of any assistance and were always in bed working with the owners to squeeze as much money from the borrowers as… Read more

possible. It should have never been allowed for Uber to buy Car Next Door, it was a sinking ship from the get go. Good riddens!

Worst rental ever in Australia – Absolutely shamble. it is shame for big company like this ripping people off, having hidden charges while renting the car. Even one star is not deserved for this company. I rented a car on 10th June and handed over on the same date to the owner and even let the owner know about the parking spot. I parked it on 9pm where there is no parking fees… Read more

applicable. But I received the mail saying that I am responsible for the parking fine that occurred on 12th June in which I did not even drive that car. According to their policy my responsibility remains till next person hire the car. what would have happened if next person did not hire the for next one month? During that period anything is possible and I would have responsible for everything until next person hire the car? what in the blue hell does that sound fair? My responsibility ends when I hand over the key to the owner. It would complete make sense to pay any infringement, parking fine, red light, speed if it occurs during car hiring period. On top of the fine, they would charge extra $40 for admin fee for blah blah. I would not recommend anyone to use this rental company. This company is ripper.

Bad customer service – Tried to rent a car but my account was declined 1 hour before I was supposed to set off. Contacted customer support who just told me sometimes good people are screened out, and couldn’t give me any more information to rectify what was wrong with my application. Extremely poor service

Uber car share charge scam – Uber Carshare is a scam. They try and squeeze every penny from you. You book for a time and location but then the car is actually parked across the suburb. For someone with mobility issues this app is not for you. It is not convenient. Not only that the van was parked in a difficult spot to get out of and I had to reverse up a narrow street,… Read more

wasting more time.

You would assume you only get charged for using the vehicle, but no you get time charged to do administration for them.

It takes 20 minutes taking photos of every angle of the car at the start and end which you are also charged for this.

A 8km round trip took (30mins) but was charged for 1.25 hours because of the run around by this app.

Absolutely scam do not use them. I explained this to customer service who do not care at all. Was offered no compensation.

Very bad experience! – We rented an old van from Uber Carshare a year ago with my friends. The vehicle was not in great condition. After returning it, they held us accountable for damages that were already there. Although we contested the charges, we ended up paying part of the amount and closed the case. Now, a year later, they've started billing me again! I've been trying to get in touch with them, but there's been no reply. Show details

Worst Experience Ever! – A year ago, my friends and I rented a van through Uber Carshare. The van was old and not in the best shape. Upon returning it, we were told we were liable for some pre-existing damages. We disputed these charges, but we still had to pay a portion, and the matter was closed. Now, a year later, I've been charged again! I'm attempting to contact them, but there's no response. Show details

Worst Car Rental Company - Don't do it. Exploitation at its best – Uber Carshare (UCS) is the worst rental company I've had the misfortune to deal with. Had I seen all the reviews here and I would have stop renting from them earlier. I recognise people who takes time out to write a bad review must have some grievance with the business(es). However, if the bad reviews are overwhelming skewed and they all have… Read more

consistent themes/complaints, one should be warned, like in the case with UCS. Unfortunately, I have to agree with other reviewers who are/were dealing with trumped up damages that they did not caused, that Uber's business model in the heart is exploitation (Google more on Uber whistleblowers Mark MacGann and Susan Fowler).

I have been a long time borrower when the business was still Car Next Door (CND). Never had any issues with it. Small issues started creeping up after it was took over by Uber and became UCS. On a few occasions, the cars I rented were so old and some even had mechanical issues. I feedback privately to the owners in the post trip review thinking it might be lapse in servicing, since some cars on the platform are rented out commercially so might not have the care a private owner might have. The worst one I had (or so I thought) was a car where the steering wheel kept making a clicking sound when I turn it, AND the air conditioner did not work on a 30 degree summer day.

Recently I rented a van on 20 July 2024 Saturday for one hour to move stuff. It was a smooth, uneventful trip with no accident. I took all the before and after pictures and uploaded them as I usually do. Both me and my partner noticed a small fine crack on the left rear tail light before and during the trip, which I thought nothing of since this would have been in the pictures I uploaded.

About one week after I returned the van on 26 July 2024 Friday, UCS called and later emailed me to accuse me of damaging the left rear tail light and informed me they will charge $230 or more to my card on 31 July 2024. And if the charge fail to go through, they threatened to refer this to a debt collection agency. I replied and requested for a review since the same photo that I uploaded, when zoom in, I could clearly see the fine line crack in the left rear tail light. I denied any responsibilities for the damage they accused me of since I did not do it and stated that they have no authorisation from me to charge my card.

Few days passed with nothing from UCS.

Today on 31 July 2024 Wednesday, finally an email from UCS representative at 7pm, again insisting that I caused the damaged on the said tail light and my card will be deducted today, despite the same picture that I uploaded that shown the fine crack line on the left rear tail light. No discussion. UCS said you did it so you must have, despite the evidence saying otherwise. I am escalating this to Fair Trading and seeking legal advice to deal with this trumped up damage that UCS used to scam every day people out of their money.

DO NOT USE THIS SERVICE!!!!! – Should have read these reviews before booking! An absolute scam. Got this offer for a free hire and then a month later, they claimed I caused $1200 damage. This is absolutely absurd and was damaged after I returned the car. Not to mention the Toyota Hiace was an absolute piece of garbage that was damaged inside and out and kept in a filthy… Read more

state. The owner should tow it straight to the wreckers than rent out a walking timebomb like that.

Will dispute the charges and NEVER using them again!!!!

Worst Customer Service I Have Ever Experienced - 3 months not to resolve their faulty Bluetooth device – Like all the other reviews UBER Carshare is the worst company I have ever had to deal with. After they installed their new Bluetooth device on my car I had 3 bookings unable to start the car. UBER made me take the car to the mechanic all 3 times to which the mechanic could not find anything wrong with the vehicle, so I asked them to replace… Read more

the fuel pump and filter to see if this would fix the problem and it didn't.

I refunded the 3 customers and spent over $300 on repairs losing $500 in total and 3 months of bookings trying to get this resolved. So decided to delist the car and have the Bluetooth device removed.

Guess what? The car now has no problems starting however UBER refuse to take responsibilty as I can not prove the Bluetooth device was the problem.

Maybe it is because their call centre is in the Philippines and their staff are uneducated, but a 3rd grade child could work out if something was installed on a car and it stopped working and then it was removed and the car started working again that the problem is with that part!

So, after almost 3 months I am now told, sorry, here's a $100 voucher for your time.

The dumbest solution to them losing 3 months of business and now me as a customer.

Absolute clown show. What makes matters worse is when the man came to remove the Bluetooth device I asked if they had issues with them, he told me he wasn't allowed to say anything but they have had many issues, including cars stopping while driving along the road.

BUYER BEWARE, UBER Carshare is an incredibly dodgy service with terrible support and they also take 40% of your booking fee, don't waste your time, it's a ripoff and they ruin your car and take no responsibilty for it because they are UBER and think we are all beneath them. I hope this review costs them thousands in lost business as that is what it has cost me to deal with their stupidity.

Avoid like the plague – Wish I could do a 0 star review. Horrendous experience, scammer car owner who reported dirt when we left it clean, charging me $35 for cleaning fee, not transparent in terms of their fees with loads of add ons. Avoid like the plague. Show details

Do not list your car on Uber CarShare – Listed a car on Uber Carshare and installed lockbox and tracking devices. 3 days later the car was stolen, access was gained by thieves via lockbox as no broken glass at scene. Clearly Uber CarShare are aware of this vulnerability as they are now rolling out improved security devices for owners. Car was recovered and taken to Ubers selected… Read more

assessment centre on 18 June. Advised the assessment was done on 3 July. Currently it' the 16th of July and assessment still hasn't been conducted. Uber Security Case Manager has not returned multiple emails and calls over the last 2 weeks. Asked to escalate to a manager multiple times and advised that they 'have left a message' for someone to call me back but still yet to receive a call or email. Have now been without the car for a month and Uber Car Share could not be less interested. Have taken down another car I was going to list with them. Far and away the worst customer service experienced - will be lodging compliant with AFCA (ombudsman) this afternoon.

Never book Uber car share – Received car with damaged seat belt, experienced worst customer service to get any sort of solution as money back to book another car or replacement car . I ended up my money struck with Uber car share possibility for 24 or 48 hours in between my trip . Never recommend… Show details

Parking fines – Parking fines received 7 times, over 3 weeks after the trip was completed. First problem was that the car was not on the street it was supposed to be on. Owner’s phone went straight to voicemail. The space was taken on return so m, the car was left in an area which I believed was ok for parking. So far Uber refuse to share evidence of the fines to… Read more

me. The owner does not pick up the phone even to Uber who confirm it still goes straight to voicemail. I suspect the owner is accruing the fines so they can bank the $40 each time. From the first fine to the last, they did not move the car.

Terrible experience. Avoid hiring with them.