Ubomi Questions & Answers

Hi Denis, we sincerely appreciate your correspondence. If you find it necessary to reschedule an upcoming payment, we kindly request that you send us an email at hello@ubomi.com.au. This will enable us to assist you promptly. We eagerly await your response.

Hello Harryy233, thank you for contacting us. We acknowledge your interest in becoming a Platinum member, and we would like to gather more information regarding this. Kindly provide us with your details at hello@ubomi.com.au, so we can explore the available options for you. We appreciate your cooperation. Thank you.

@harryy233 I would stay away from Ubomi if I were you. The monthly fee they will charge you plus the interest is a rip off. The monthly fee will be debited from your account even after you paid your loan. And if you cancel it, there's 28 days cancellation period. Try MyPay instead

Hi Tommy, it would be great if you can contact us to discuss your profile. We understand that accessing UMoney - UCash is one of the primary reasons for your membership with us, and it's important to clarify that being a platinum member is a requirement for accessing this feature. We have provided comprehensive information regarding this in the contact agreement, and we hope that you had the opportunity to review it before signing up. If you have any questions or need further clarification regarding your membership or the features available to you, please don't hesitate to reach out. We are here to assist you.

Kindly provide us with your details at hello@ubomi.com.au, so we can explore the available options for you to solve your case. We appreciate your cooperation. Thank you.

Hi Chelsea, thanks for letting us know about your request to cancel. You may reach us anytime at hello@ubomi.com.au for us to have your file check. We'll wait for your response. Thank you!

Hello I will like to cancel my ubomi membership please

Hi Chelsea, You may reach us anytime at hello@ubomi.com.au for us to have your file check. We'll wait for your response. Thank you!

Hi Alyson, we would like the opportunity to investigate your feedback further. Please could you contact us at hello@ubomi.com.au. We’ll work with you to resolve any issues as quickly as possible.

How do I unsubscribe?

Hi Liam, Thank you for bringing attention to the issues you experienced with our app. We really encourage all feedback as it gives us the opportunity to get better every day and as a result help more Australians.

UBOMI provides all the tools to help you make the right decisions with your financial goals. If you could give us anymore details with the UBOMI features that did not work as intended, we will investigate it for you. You can send us your message through hello@ubomi.com.au. Thank you for giving us the opportunity in the first place. We'll wait for your response.

If you have confidence you are providing a working product with reasonable fees and charges you should have no worries about contact from the ACCC. I have contacted them, that's all I can do. Hopefully they will now do their job. I would suggest you stop running around (AFTER THE FACT) trying to put out spotfires and instead fix your product, be more transparent, and stop thieving off your customers with unreasonable and unwarranted fees.

Hello Liam G, I humbly request your attention to an important matter regarding the UCASH feature associated with your Platinum subscription. It is essential to inform you that by utilizing this feature, you are responsible for the fees and charges associated with the subscription. We kindly bring to your attention that the benefits of a platinum subscription extend beyond UCASH. You are also entitled to utilize other valuable features such as USHOP, USAVE, UBUDGET, and various others. We sincerely hope that you will find a moment to discuss and explore the benefits associated with your subscription.

If you believe that seeking the guidance is the most suitable course of action for addressing this matter, we wholeheartedly support your decision. We are committed to cooperating fully to facilitate the resolution process.

If you could give us anymore details with the UBOMI features that did not work as intended, we will investigate it for you. You can send us your message through hello@ubomi.com.au. Please give us at least chance to discuss this matter. We'll wait for your response.

Email them at hello@ubomi.com.au demanding they cancel your membership. I know of no other way, they make it as difficult as possible - no way of cancelling through app or website as far as I'm aware. It's their ploy so they can drain as much money from you as possible.

They can't ignore your request for cancellation but they will wave their T&C in your face to continue to charge you for nothing. Eventually the gouging will stop though (28 days). Good luck.

Hi Dimitrios P., we would like the opportunity to investigate your feedback further. Please could you contact us at hello@ubomi.com.au. We’ll work with you to resolve any issues as quickly as possible.

Stop sending me message

Thank you so much for reaching out to us. We will take note of your request. Your feedback is valuable to us and we will take it into consideration as we continuously strive to improve our services. If you need further assistance please do not hesitate to send us an email at hello@ubomi.com.au. Cheers!

Hi Samuel, we would like the opportunity to investigate your feedback further. Please could you contact us at hello@ubomi.com.au. We’ll work with you to resolve any issues as quickly as possible.

Thanks for your response. I already requested cancellation through that email address and was assured it would be effected after 28 days,that hasn't happened.

Hi Samuel, we appreciate your response. If you need further assistance for your account please do not hesitate to reach out. You can contact us at hello@ubomi.com.au or through live chat in our website. We will do our best to rectify things out.

Hello Lei, we're grateful for your contact. We wanted to inform you that you utilized the Community Assistance Program available through the UBOMI UMONEY feature. Please take note that the UCASH feature is sponsored by AMANZICA and is only accessible to Platinum members. Regarding your request to cancel your account, we would highly appreciate it if you could furnish us with more details, including your full name, date of birth, and email address. You can send this information to hello@ubomi.com.au. Thank you.

Thanks Ubomi

Hi Lei, we appreciate you reaching out. If you need further assistance please do not hesitate to reach out.

How did you go? Did you manage to cancel?

Hi Kai, we appreciate you reaching out. If you have requested to cancel your UBOMI membership, may you please send us an email, hello@ubomi.com.au so we can check your account status. Thank you.

Hi k34417440, we thank you for reaching out. We would like the opportunity to check your query further. Please could you contact us at hello@ubomi.com.au. Thank you!

Hi Loata, we thank you for reaching out. We would like the opportunity to check your query further. Please could you contact us at hello@ubomi.com.au. We’ll work with you to resolve any issues as quickly as possible.

Hi, am Martha Joseph, why am I paying $29.98 a fortnight if I can't get a loan from Ubomi when needed?

Hi Martha, we would like the opportunity to investigate your feedback further. Please could you contact us at hello@ubomi.com.au. We’ll work with you to resolve any issues as quickly as possible.

Hi Tana, we appreciate your message. In order to inquire about your balance, kindly visit UCash or UMoney. These platforms will provide you with information regarding the amount you have already paid as well as the remaining balance. I hope this information proves useful to you.

If you need full details of your UCash balance and repayments, please could you contact us at hello@ubomi.com.au. We’ll work with you to resolve any issues as quickly as possible.

Your response hit the nail on the head , I cannot elaborate any more than your response. Thanks Paul

Hi Paul. Thank you so much for the great feedback. We have worked really hard to try and make UBOMI as valuable, easy and fun as possible. Please reach out if you need anything from the team here at the UBOMI.

Hi Suli, we would like the opportunity to investigate your feedback further. Please could you contact us at hello@ubomi.com.au. We’ll work with you to resolve any issues as quickly as possible.

Hi Hannah, we would like the opportunity to investigate your feedback further. Please could you contact us at hello@ubomi.com.au. We’ll work with you to resolve any issues as quickly as possible.

Don't do it. It's 35% interest as Ubomi require you to pay 19.98 a fortnight as a 'membership fee"

Hi Vickie, please be advised that UBOMI is not a loan company. Kindly note that UCASH feature is funded by AMANZICA. If you are interested in accessing the UCash feature within UBOMI, please send us a message on hello@ubomi.com.au for us to further check your profile. We'll await for your response.

Don't do it. It's 35% interest as Ubomi require you to pay 19.98 a fortnight as a 'membership fee"

Hi Ty, We would like the opportunity to investigate your feedback further. Please could you contact us at hello@ubomi.com.au. We’ll work with you to resolve any issues as quickly as possible.

Sadly the best way is calling them otherwise be persistent with emails

You have to close your bank account sadly

Hi Jamil, we would like the opportunity to investigate your feedback further. Please could you contact us at hello@ubomi.com.au. We’ll work with you to resolve any issues as quickly as possible.