Valk Primal 9 Dual Motor
VerifiedMPN: TRNESCVAP9RA2 reviews
I would give 0 if I could do not buy ANYTHING FROM THEM. I purchased a scooter, read some horrifying reviews and immediately emailed them to cancel the shipment, to which they agreed, even stating that they will hold the item aside for me. Instead of issuing the refund like I asked, theys tried to intentionally sell me something else, which I denied and pleaded for a refund.
Later on they magically changed their mind saying it was already shipped and the best they could do was store credit.
After letting them know their service was absolutely appalling they changed their mind AGAIN, claiming they could now issue a refund.
It gets worse. They called the consignment company and got them to send the scooter back to them without notifying me, they've also kept my money, this is blatant theft. I am owed $630 for a scooter they refused to refund and took back on their own accord with 0 correspondence. I can't even begin to express how immoral, unethical and illegal this is. This is beyond unacceptable. See you at Tribunal.
Purchased at valk for $600.
Review: Valk Primal 9 E-Scooter. The Valk Primal 9 is a fantastic e-scooter that delivers both power and balance. It handles smoothly on various surfaces and feels stable even at higher speeds. The battery life is impressive, making it a reliable option for daily commutes or weekend rides. I’m very satisfied with its performance and would definitely recommend this product to anyone looking for a quality electric scooter.
Hi Shibs, Thank you for taking the time to share your experience with the Valk Primal 9. We're thrilled to hear that you're enjoying its power, balance, and smooth handling across different surfaces.
It's great to know that the battery life meets your needs and that the scooter has proven to be a reliable companion for both daily commutes and weekend rides.
We truly appreciate your recommendation and are glad the Valk Primal 9 has lived up to your expectations. If you ever need assistance or have any questions down the line, feel free to reach out—we’re always here to help.
Mich Social Media Team
Thank you
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Hi Erdin, Thank you for sharing your feedback, and we sincerely apologise for any inconvenience this may have caused you.
We have reviewed your case and note that you were advised your order had been placed on hold, while you have mentioned that you were considering purchasing a different model. To clarify, our intention in asking about your preference was to determine how you wished to proceed, whether to arrange a cancellation or to assist you with selecting an alternative unit that may better suit your needs.
We confirm that there was an error in our system at the time, and your order had already been dispatched despite the advice provided to you. We recognise that this conflicting information contributed significantly to your experience, and we accept responsibility for this error.
Following your cancellation request, our team coordinated with the logistics provider to initiate a Return to Sender to have the item redirected back to our warehouse.
To resolve this matter, we confirm that your refund has now been processed and forwarded to our Accounts Team for final processing. The funds will be returned to your original payment method in accordance with standard processing timeframes.
Please be assured that there has been no intention to withhold your funds at any stage. Our process is to ensure that returned items are received and assessed appropriately so that the correct resolution can be provided.
We appreciate your cooperation in speaking with us to resolve the issue with you. We are committed to assisting you and ensuring this matter is addressed appropriately.
Kind regards,
Daisy Social Media Team