Gauging fees from Global Wallet account. Due to COV19 I haven't been able to travel. Unfortunately, Virgin don't care. I had US $ loaded onto my card and they have been converting it from US to AUS $ and taking out fees. Twice in one month 2 Jan and 28 Jan 2021. Each time around $5.19. This has been going on for who knows how long. Unable to see previous months statements. Highway robbery.
Don't bother with this card!
Charged an exchange fee when I had not exchanged any currency for 18 months! Their explanation 'it must be a fee for an exchange done years ago'! Looking back at past records fees were charged previously and at a much lower amount than that charged now! Highway robbery! This is not good enough! Also, on another matter, was told a refund was made for a fully paid hotel booking that we had to cancel due to Covid19 and not being able to travel interstate. That booking was never refunded and we were given the run around for months, being told it was refunded, although it never appeared in our account. In the end we gave up! No refund whatsoever!
This card is not worth the hassles!
Blocking card when there's a refund
Second complaint. My card would not work when making a purchase so I rang the call centre as there were funds on the card. They advised my card had been blocked with a note saying Merchant Refund. When I enquired why I was told it was part of their compliance process to block cards when a merchant does a refund of more than a $1000 and/or is more than 30 days after the original transaction. My refund fitted both of these criteria. I asked why I hadn't been contacted as part of the verification process (the block had been placed 10 days prior). ...The call centre was unable to offer any explanation so I asked to speak to someone senior. I was told my call couldn't be transferred but my complaint would be passed on to 'the team'. I was rung the next day to confirm that blocking the card was part of their compliance process to verify the refund was legitimate. As way of an apology I was offered a monetary amount or 2000 velocity points. I took the points for the inconvenience but said my complaint had not been resolved as no one had explained why I hadn't been contacted as part of their compliance process. I said I was expecting more refunds for cancelled travel and asked if this block was going to happen each time. The response was yes if the refund met their criteria. I asked for my original complaint to be resubmitted as I do not believe they are completing their own compliance process and are just blocking cards automatically and leaving it up to the cardholder to ring them when they can't use their card. I think this is appalling customer service
ok card when travelling
I believe there are some other cards similar out there, but this one is fine when traveling. I would prefer a better exchange rate but the card comes in handy if you hate carrying cash over seas.
Terrible customer service with extremely long load times.Very poorly run pre paid credit card.
Card useage 8/10
Card loading 1/10 average wait time for transferd money to load 23 hours
Customer service 1/10 Always excuses and nobody returns calls.Supervisors are rude,dont pay attention to the problem at hand.Kiwi call centre for an Australian product...Dont expect your problem to be solved with in a day.
Exchange rates 2/10.Very low rates with unfair reverse exchange rates.
Transfering of monthly points to your Velocity Frequant Flyer card 7/10.Terrible up to three day wait period in the past but this has improved greatly.
Overall usage ...
Costly to use!
I loaded AUD$700 and it auto exchanged it to US$425.81. I rang customer service & she said I needed to change it to be loaded in AUD. But if I change it now, I'll lose money in the exchange. She suggested I buy something online with US so won't lose amount. So I did, and guess what? It was charged auto into AUS, so am paying for exchange rates. If you use this card you will LOSE MONEY. Any refunds will take months. Disappointed!
Sneaky and unhelpful
They charge massive feeds to load in currency (they took out $300 AUD when I loaded in $2000 AUD to Yen).
Then when a hotel issues me a refund because I ended a trip early, Velocity are saying the refund has gone through and pending transactions have used it all up?
Stay away from this card
The only competent aspect of there call centre staff is they know how to lie to you. There is an inactivity fee charged if you don’t use the account for 12 months. The fee is $1.95 per month. Please, I beg you, Stay away from this card
Preying on the inexperienced.
This Card can be useful if you are careful not to use the currency exchange, make sure you load in your home currency and stay with your home currency no matter here you travel, then you just rely on the Visa exchange rate which is quite reasonable and on par with MasterCard. Velocity Global Wallet have no control over their internal exchange rate " which is very poor" as these transactions are being sourced out to other Companies and each transaction attracts a considerable fee. Don't forget, if you withdraw Cash Over seas, you will attrac...t an ATM fee from which ever Bank owns the ATM. Basic Velocity Customer Service is good but remember, they make their money from our ignorance. At the end of the day you may be better off with a transaction account with someone like Citibank, who have branches and ATM's In every City, in every Country and they are all linked, so you can withdraw your funds without ATM fees at the MasterCard exchange rate.
Exchange rate gouging. Not accepted everywhere.
Fee too high with overseas exchange. When I made a USD purchase online, the AUD conversion was jacked up 8%. Card not accepted by all websites. Card not accepted by local parking meters. I googled without easily finding information about their rates. Their FAQ says to check the app. I'll go back to Visa, cheaper and more reliable.
Never use it again
My fault for not learning more about the card. But its defiantly not savvy once you return from o/s and continue to use the card to build your points and load money. Not knowing you have to have a preferred wallet. I lost $500 just like that due to the US exchange. Customer service, they dont answer your questions they go around the question and say something completely different.
Card cancelled without reason, cannot re-open account
Received an email advising my account had been temporarily blocked. Rang the call centre as advised to unblock the account and was advised that due to the "level of activity" on the account I was no longer eligible to use the service - ever again. Was not given any information on what the suspicious activity was and was told I'd get the same response if I escalated the complaint. I've only ever used the account for emergency funds. Especially awful service given I've been a Velocity member for over a decade.
There's not enough time to list the problems
Loaded AU$299.00; AU$304.62 became NZ$304! Then I had AU$275.00 in my account - cost AU$29.00 to buy NZ$300 - that's 9.6%!! Completed "Feedback"; "Sorry we can't help you at this time" response.
Appalling customer service
Have used this card before and found it good but trying to change my password has cost me 11/2 hours so far in multiple calls - got cut off, spoke to multiple apparent overseas call centres with bad lines who inputted incorrect phone numbers, cut me off, gave me a temporary password which didn't work and failed to call back. Giving up now - should have read the reviews first
Like the sense of adventure that comes with not being able to access money? This is the card for you!
Card has mostly been accepted in US shops (good bit). It ends there: App/online portal is dysfunctional to the point where loading up becomes impossible. Verdict: For your own sanity, avoid at all costs and get a different card.
This card is HOPELESS
If your bag is stolen and you need a replacement card while overseas, DON’T bother. They send you to a western union branch to withdraw your cash and it’s a supermarket that will only give you $50. Western Union need proof of ID and your passport and an Australian drivers licence is not enough!! Soooo frustrating to deal with!!!! It’s like talking to robots that do not have any customer service. We have been stuck in America and now New Zealand without any money!!!
Yes, I'm an idiot. I though this would be a great idea while my partner was in the UK visiting his mum. Opened the Global account, then find out the max you can transfer is $1000. To increase your annual limit I had to send copies of Medicare, Passport, Drivers license and a utility bill to verify my address. This was all done and limit was increased. So far so good, thinking this was a good idea and a good way to earn more Velocity points. All went well, I had transferred money on 3 separate occasions without a problem. When I went to transfer...more, it was declined. Strange...maybe i put in a wrong number or something so I tried again. Still declined, the wording said check my bank, so i did. Plenty of money in there so I try again to transfer funds. Account now BLOCKED. So after 7 emails, I get told to unblock the account I will need to send another copy of Passport, Bank statement, Drivers License and proof of Income (Wage slips). Seriously ??? No way I am going through all this again. Finally, after more emails, they have put a temporary Unblock on the account so I can transfer funds back to my account and close the Global card. Great, finally getting somewhere. I transfer the money back to my account only to be informed it will take up to 10 days to appear back in my account. WHAAAT...???? This is a joke! Biggest mistake I've made in some time. So.. if you want to spend time emailing all your personal info to someone, then take the chance you may have to do it all again AND send your pay slips after they block your account, then go ahead. Use this stupid card. But beware that when you finish your holiday or want the money back in account, take note that it will take up to TEN DAYS just to get your own money back. Complete rip off. Never again, and I will certainly be telling anyone I know NOT to use this card.
Avoid Global Wallet Debut Card
I’d been a huge fan and supporter of Global Wallet for years but today that relationship and status ends. The convenience of loading the card from a debit card linked to another account was awesome but now users are forced to load in to a foreign currency and not local currency which costs 11% fees. That is highway robbery!! Greedy!! And immoral. Goodbye virgin you’ve sold your soul to the devil. Enjoy the money but you won’t be getting mine anymore
We use Global Wallet...but they have much to improve
To be fair, we've used this card as our mainstay debit card for years and have enjoyed the Velocity points (they used to be higher value, not now). But 2 things of note which disappoint me with basic "back-end" business;
1. They're missing it on HUGE $$$ by not having it on Apple pay. We're still spending, just not with them.
2. Card expiry... You can't get your subsequent card until AFTER your current one has expired. If you order a replacement, it has the same expiry as the old one... Rév*, You're missing out on growth in a tough money market, guys!!! (Rév are underwriters of Global Wallet)
Used to be good
Don't bother with this any more, too many fees. Stick to other cards that give you the Visa or MasterCard exchange rate without taking a huge cut every time you load and exchange between currencies (Citibank, Macquarie etc).
Questions & Answers
My fault, I mistakenly transferred over the limit and now my $2000 is in limbo. Transferred through BPay.
How long should I expect to get the money back as apparently global wallet won't accept the transaction.
i am trying to load my card but all i get is bad gate 502
I would give up. Honestly, it is more trouble than its worth. I did it because my partner went to the UK, we could also earn extra points, but all it did was cause hassles. Then they blocked the card for no reason, leaving my partner unable to use the card. By all means, keep trying, but I would give up now.
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