There's not enough time to list the problems
Loaded AU$299.00; AU$304.62 became NZ$304! Then I had AU$275.00 in my account - cost AU$29.00 to buy NZ$300 - that's 9.6%!! Completed "Feedback"; "Sorry we can't help you at this time" response.
Appalling customer service
Have used this card before and found it good but trying to change my password has cost me 11/2 hours so far in multiple calls - got cut off, spoke to multiple apparent overseas call centres with bad lines who inputted incorrect phone numbers, cut me off, gave me a temporary password which didn't work and failed to call back. Giving up now - should have read the reviews first
Like the sense of adventure that comes with not being able to access money? This is the card for you!
Card has mostly been accepted in US shops (good bit). It ends there: App/online portal is dysfunctional to the point where loading up becomes impossible. Verdict: For your own sanity, avoid at all costs and get a different card.
Never ending prolems
Call centre in NZ.Staff promise call backs they never happen.Multiple problems with lengthy loading times and pending status that takes weeks to clear.
It's got so bad Ive involved ASIC
Had enough...The worst most frustrating loaded card.If I could award nil stars then I would.
This card is HOPELESS
If your bag is stolen and you need a replacement card while overseas, DON’T bother. They send you to a western union branch to withdraw your cash and it’s a supermarket that will only give you $50. Western Union need proof of ID and your passport and an Australian drivers licence is not enough!! Soooo frustrating to deal with!!!! It’s like talking to robots that do not have any customer service. We have been stuck in America and now New Zealand without any money!!!
I recently travelled to Bali. Withdrew 100,000 Rupiah from an ATM and their fee was 20,000 Rupiah, which equates to around $2 Australian Dollars. Happy to pay. I realise their is a difference in exchange rates.... However, When I checked my Velocity statement they had charged me $115.41 (15%) Moral of the storty take extra cash and don't use a Virgin card, way too expensive.
Yes, I'm an idiot. I though this would be a great idea while my partner was in the UK visiting his mum. Opened the Global account, then find out the max you can transfer is $1000. To increase your annual limit I had to send copies of Medicare, Passport, Drivers license and a utility bill to verify my address. This was all done and limit was increased. So far so good, thinking this was a good idea and a good way to earn more Velocity points. All went well, I had transferred money on 3 separate occasions without a problem. When I went to transfer...more, it was declined. Strange...maybe i put in a wrong number or something so I tried again. Still declined, the wording said check my bank, so i did. Plenty of money in there so I try again to transfer funds. Account now BLOCKED. So after 7 emails, I get told to unblock the account I will need to send another copy of Passport, Bank statement, Drivers License and proof of Income (Wage slips). Seriously ??? No way I am going through all this again. Finally, after more emails, they have put a temporary Unblock on the account so I can transfer funds back to my account and close the Global card. Great, finally getting somewhere. I transfer the money back to my account only to be informed it will take up to 10 days to appear back in my account. WHAAAT...???? This is a joke! Biggest mistake I've made in some time. So.. if you want to spend time emailing all your personal info to someone, then take the chance you may have to do it all again AND send your pay slips after they block your account, then go ahead. Use this stupid card. But beware that when you finish your holiday or want the money back in account, take note that it will take up to TEN DAYS just to get your own money back. Complete rip off. Never again, and I will certainly be telling anyone I know NOT to use this card.
Avoid Global Wallet Debut Card
I’d been a huge fan and supporter of Global Wallet for years but today that relationship and status ends. The convenience of loading the card from a debit card linked to another account was awesome but now users are forced to load in to a foreign currency and not local currency which costs 11% fees. That is highway robbery!! Greedy!! And immoral. Goodbye virgin you’ve sold your soul to the devil. Enjoy the money but you won’t be getting mine anymore
We use Global Wallet...but they have much to improve
To be fair, we've used this card as our mainstay debit card for years and have enjoyed the Velocity points (they used to be higher value, not now). But 2 things of note which disappoint me with basic "back-end" business;
1. They're missing it on HUGE $$$ by not having it on Apple pay. We're still spending, just not with them.
2. Card expiry... You can't get your subsequent card until AFTER your current one has expired. If you order a replacement, it has the same expiry as the old one... Rév*, You're missing out on growth in a tough money market, guys!!! (Rév are underwriters of Global Wallet)
Useless. Scam you by taking many days to effect transfers so they earn heaps of interest on your money. e.g up to 10 business days to transfer back to your personal bank account and 5 business days to transfer funds in. In an economy with same day or overnight clearances at worst. What a sham!
Warning. Don’t use this card for Hotel
Be aware that using your card for hotel security will hold your funds even after you have made the final payment. Hotels will hold funds against your credit card when you check in to ensure you have money to pay them before you finally settle. The issue I just experienced while in Hawaii is that using your VGW it holds your money (debit) for many days (my experience is now greater than 7) and thus you don’t have access to your funds. In my case approx $8k that effectively I’m funding for security. Rang VGW they said the hotel has to confirm the...y will not draw on the pending security amount. Rang the hotels they said they would do what they could to help but one day later I’m still unsure what the heck is going on. Not happy. No control. Even my wife has US$50 dollars being held by a Westin Hotel for no reason. So my recommendation is, do not use your VGW for hotel Security. To add to the above I found (along with many other users) the customer service to be very ordinary. Would only use for basic transactions in the future.
Could I rate lower than 1 star...Yes definitely I could.
Ok so headed o/s for my Birthday.......took cash and loaded a low amount of money onto wallet, cautious because I have had bad experience before. Go to increase load and app fails constantly. Ring from France, e-mail and get hubby in Oz to ring. Failure and no help....have no money!!!
Scam at best!!!
This is by far the worst thing you could do when you travel. Their exchange rates are very high and so you loose a heap of money every time to buy something or buy currency. Customer service does not exist, and there are fees. If you are in need of burning your money, this is the best way.
Dont touch with a barge pole !!!
I would give zero stars if I could .Our card got hacked $3000 gone our spending holiday money, gone via 30 transactions overnght.. there lack of customer care is pathetic . We still have 3 transactions pending ( pending for last 4 days ) and have to wait for them to clear before we can put in a dispute .what angers me is why wasn't the card blocked as so many transactions in a short time ..its rubbish . We will get our money back !!! . But I will advise anyone dont go near this card . The money was for a holiday for my 50th . Thanks to global wallet We have to use our credit cards. .. absolutely disgusted.
Won't provide statements, keep blocking card, the worst "service"
Global Wallet will not provide transaction history statements. We've spent hours on the phone, emails, made complaints to the afca and still no statements. Worst "service", ripoff products, keepblockingcard, beware!
Absolutely terrible their customer support team can't seem to provide a basic statement after five days.
Attempted to obtain a statement from their team. Multiple emails and phone calls later no luck. They keep missing self imposed deadlines to catch me back. Terrible customer service. Would not recommend.
After loading funds the balance dropped considerably
I loaded 593 Aussie dollars while in Australia for a trip to Europe in a month. The issue is that our last trip was to the US and the default global wallet currency was in US dollars. needless to say 8 hours after the funds were loaded,I now only have 536 Aussie dollars after the funds went from US back to Aussie dollars!!! we haven't left the house!!! The "Team" at the end of the phone told me nothing could be done. The lesson to be learned is to check the default currency in your wallet. They are happy to take your money so be aware of the seemingly irreversible transaction.
- ‹ Prev
- Next ›
Questions & Answers
HOW DO I TOP UPY ACCOUNT BALANCE?
i am trying to load my card but all i get is bad gate 502
I would give up. Honestly, it is more trouble than its worth. I did it because my partner went to the UK, we could also earn extra points, but all it did was cause hassles. Then they blocked the card for no reason, leaving my partner unable to use the card. By all means, keep trying, but I would give up now.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.