Velocity Global Wallet

Not happy Jan !! – Disgusting..went to transfer what was left of money in my global wallet after them taking out fees for non use (haven't been able to travel), took out a $15 transfer fee...greedy, greedy Company... Show details

excess charges – Now closing down and without any notice for months they have been taking out fees for not using card - haven't been able to travel for nearly 2 years and so bee charge for not using card, now tried to transfer balance due to velocity closing down and now charging a transfer fee which will take 10 days - this is fraud, disgusting virgin

Underhanded – Had this card for 3 years, Covid now prevents you from flying, they’ve charged me WEEKLY inactivity fees since Feb this year without any prior warning. And today found out the whole program is terminated, also without any notification (yes I trawled back through my emails and zip) Good riddance. Now to spend my balance before next week before you snatch the lot.

ok card when travelling – I believe there are some other cards similar out there, but this one is fine when traveling. I would prefer a better exchange rate but the card comes in handy if you hate carrying cash over seas. Show details

The best way to use your money – I loaded some money into my Velocity Global Wallet Account several times and I find it easy to use my Visa Card that is linked to my card because I can buy things easily without having to worry about getting my money pinched also it is excellent if you want to travel overseas.

Best prepaid multi currency card on the market! – I received an email about 2yrs ago telling me about the global wallet feature of my velocity membership with Virgin Australia, its basically a free card that you can load money onto in any currency and spend it like a normal debit card including pay pass which is AMAZING! I first used this card when i went to America which was so handy loading… Read more

money onto the card super easy i did it via online banking (be careful if you need it in a hurry it does take up to 1 business day so transferring money via online banking on a Saturday might not hit your card balance until Monday/Tuesday). I now use the card to help with budgeting, I try to stick to a $20 spending limit during the week on things like takeaway coffee, buying lunch at work, little luxuries etc. so i load the card with $20 per week and use pay pass which stops me from over spending. You also earn velocity points on purchasing in Australia and internationally so its a BIG thumbs up from me.

Rip Off – [Content removed]. Global Wallet still charges inactive fee $1.50 twice a month. I want to withdraw my money. The fee is $15.00. That is ridiculous!! Say no to this rubbish service Show details

Fastest way to lose your money – Fees!....and more fees! Service fees, Account fees, Inactive fees, transfer fees, Foreign Exchange fees. Fees, Fees, Fees, Fees, Fees, Fees. In just over a year, my $500AUD has lost almost 50% in Fees, Fees, Fees....and I never used it!! First, exchanged my AUD to USD...$500 AUD = $388USD...ok ...fair enough...I suppose. The USD was strong at the… Read more

time, and the Fees were about 5%......GULP! I thought I'd swap back to AUD when the USD rose again......right thinking, but that 5% exchange fee is crippling,....sucked it up said ok.... Then to add insult to injury, the pandemic meant not travel to overseas......Inactive fees were rolling in every month.....so I decided to transfer the balance back to my bank account...another $15 AUD fee!! In total, I got $279.66 back from my initial $500 deposited. Velocity Global Wallet???.....AVOID AT ALL COSTS!! If possible I'd give it less than the 1 star minimum.

Rip off – Gauging fees from Global Wallet account. Due to COV19 I haven't been able to travel. Unfortunately, Virgin don't care. I had US $ loaded onto my card and they have been converting it from US to AUS $ and taking out fees. Twice in one month 2 Jan and 28 Jan 2021. Each time around $5.19. This has been going on for who knows how long. Unable to see previous months statements. Highway robbery. Show details

Don't bother with this card! – Charged an exchange fee when I had not exchanged any currency for 18 months! Their explanation 'it must be a fee for an exchange done years ago'! Looking back at past records fees were charged previously and at a much lower amount than that charged now! Highway robbery! This is not good enough! Also, on another matter, was told a refund was made… Read more

for a fully paid hotel booking that we had to cancel due to Covid19 and not being able to travel interstate. That booking was never refunded and we were given the run around for months, being told it was refunded, although it never appeared in our account. In the end we gave up! No refund whatsoever! This card is not worth the hassles!

Blocking card when there's a refund – Second complaint. My card would not work when making a purchase so I rang the call centre as there were funds on the card. They advised my card had been blocked with a note saying Merchant Refund. When I enquired why I was told it was part of their compliance process to block cards when a merchant does a refund of more than a $1000 and/or is more… Read more

than 30 days after the original transaction. My refund fitted both of these criteria. I asked why I hadn't been contacted as part of the verification process (the block had been placed 10 days prior). The call centre was unable to offer any explanation so I asked to speak to someone senior. I was told my call couldn't be transferred but my complaint would be passed on to 'the team'. I was rung the next day to confirm that blocking the card was part of their compliance process to verify the refund was legitimate. As way of an apology I was offered a monetary amount or 2000 velocity points. I took the points for the inconvenience but said my complaint had not been resolved as no one had explained why I hadn't been contacted as part of their compliance process. I said I was expecting more refunds for cancelled travel and asked if this block was going to happen each time. The response was yes if the refund met their criteria. I asked for my original complaint to be resubmitted as I do not believe they are completing their own compliance process and are just blocking cards automatically and leaving it up to the cardholder to ring them when they can't use their card. I think this is appalling customer service

Terrible customer service with extremely long load times.Very poorly run pre paid credit card – Card useage 8/10 Card loading 1/10 average wait time for transferd money to load 23 hours Customer service 1/10 Always excuses and nobody returns calls.Supervisors are rude,dont pay attention to the problem at hand.Kiwi call centre for an Australian product...Dont expect your problem to be solved with in a day. Exchange rates 2/10.Very low rates… Read more

with unfair reverse exchange rates. Transfering of monthly points to your Velocity Frequant Flyer card 7/10.Terrible up to three day wait period in the past but this has improved greatly. Overall usage overseas 8/10 Overall usage domestically 9/10 Overall rating 5/10.Alot needs to improve in customer serice and the time frame for transfered monies. The banks clear the funds immediately so why can't the transfered monies appear loaded onto the card within a shorter time frame ie 6 hours?

Costly to use! – I loaded AUD$700 and it auto exchanged it to US$425.81. I rang customer service & she said I needed to change it to be loaded in AUD. But if I change it now, I'll lose money in the exchange. She suggested I buy something online with US so won't lose amount. So I did, and guess what? It was charged auto into AUS, so am paying for exchange rates. If you use this card you will LOSE MONEY. Any refunds will take months. Disappointed! Show details

Sneaky and unhelpful – They charge massive feeds to load in currency (they took out $300 AUD when I loaded in $2000 AUD to Yen). Then when a hotel issues me a refund because I ended a trip early, Velocity are saying the refund has gone through and pending transactions have used it all up? Show details

Stay away from this card – The only competent aspect of there call centre staff is they know how to lie to you. There is an inactivity fee charged if you don’t use the account for 12 months. The fee is $1.95 per month. Please, I beg you, Stay away from this card Show details

Exchange rate gouging. Not accepted everywhere – Fee too high with overseas exchange. When I made a USD purchase online, the AUD conversion was jacked up 8%. Card not accepted by all websites. Card not accepted by local parking meters. I googled without easily finding information about their rates. Their FAQ says to check the app. I'll go back to Visa, cheaper and more reliable. Show details

Never use it again – My fault for not learning more about the card. But its defiantly not savvy once you return from o/s and continue to use the card to build your points and load money. Not knowing you have to have a preferred wallet. I lost $500 just like that due to the US exchange. Customer service, they dont answer your questions they go around the question and say something completely different. Show details

Card cancelled without reason, cannot re-open account – Received an email advising my account had been temporarily blocked. Rang the call centre as advised to unblock the account and was advised that due to the "level of activity" on the account I was no longer eligible to use the service - ever again. Was not given any information on what the suspicious activity was and was told I'd get the same… Read more

response if I escalated the complaint. I've only ever used the account for emergency funds. Especially awful service given I've been a Velocity member for over a decade.

There's not enough time to list the problems – Loaded AU$299.00; AU$304.62 became NZ$304! Then I had AU$275.00 in my account - cost AU$29.00 to buy NZ$300 - that's 9.6%!! Completed "Feedback"; "Sorry we can't help you at this time" response. Show details

Appalling customer service – Have used this card before and found it good but trying to change my password has cost me 11/2 hours so far in multiple calls - got cut off, spoke to multiple apparent overseas call centres with bad lines who inputted incorrect phone numbers, cut me off, gave me a temporary password which didn't work and failed to call back. Giving up now - should have read the reviews first

Like the sense of adventure that comes with not being able to access money? This is the card for you! – Card has mostly been accepted in US shops (good bit). It ends there: App/online portal is dysfunctional to the point where loading up becomes impossible. Verdict: For your own sanity, avoid at all costs and get a different card. Show details

This card is HOPELESS – If your bag is stolen and you need a replacement card while overseas, DON’T bother. They send you to a western union branch to withdraw your cash and it’s a supermarket that will only give you $50. Western Union need proof of ID and your passport and an Australian drivers licence is not enough!! Soooo frustrating to deal with!!!! It’s like talking… Read more

to robots that do not have any customer service. We have been stuck in America and now New Zealand without any money!!!

Bad Mistake...!!! – Yes, I'm an idiot. I though this would be a great idea while my partner was in the UK visiting his mum. Opened the Global account, then find out the max you can transfer is $1000. To increase your annual limit I had to send copies of Medicare, Passport, Drivers license and a utility bill to verify my address. This was all done and limit was… Read more

increased. So far so good, thinking this was a good idea and a good way to earn more Velocity points. All went well, I had transferred money on 3 separate occasions without a problem. When I went to transfer more, it was declined. Strange...maybe i put in a wrong number or something so I tried again. Still declined, the wording said check my bank, so i did. Plenty of money in there so I try again to transfer funds. Account now BLOCKED. So after 7 emails, I get told to unblock the account I will need to send another copy of Passport, Bank statement, Drivers License and proof of Income (Wage slips). Seriously ??? No way I am going through all this again. Finally, after more emails, they have put a temporary Unblock on the account so I can transfer funds back to my account and close the Global card. Great, finally getting somewhere. I transfer the money back to my account only to be informed it will take up to 10 days to appear back in my account. WHAAAT...???? This is a joke! Biggest mistake I've made in some time. So.. if you want to spend time emailing all your personal info to someone, then take the chance you may have to do it all again AND send your pay slips after they block your account, then go ahead. Use this stupid card. But beware that when you finish your holiday or want the money back in account, take note that it will take up to TEN DAYS just to get your own money back. Complete rip off. Never again, and I will certainly be telling anyone I know NOT to use this card.

Avoid Global Wallet Debut Card – I’d been a huge fan and supporter of Global Wallet for years but today that relationship and status ends. The convenience of loading the card from a debit card linked to another account was awesome but now users are forced to load in to a foreign currency and not local currency which costs 11% fees. That is highway robbery!! Greedy!! And immoral.… Read more

Goodbye virgin you’ve sold your soul to the devil. Enjoy the money but you won’t be getting mine anymore

We use Global Wallet...but they have much to improve – To be fair, we've used this card as our mainstay debit card for years and have enjoyed the Velocity points (they used to be higher value, not now). But 2 things of note which disappoint me with basic "back-end" business; 1. They're missing it on HUGE $$$ by not having it on Apple pay. We're still spending, just not with them. 2. Card expiry... You… Read more

can't get your subsequent card until AFTER your current one has expired. If you order a replacement, it has the same expiry as the old one... Rév*, You're missing out on growth in a tough money market, guys!!! (Rév are underwriters of Global Wallet)

Used to be good – Don't bother with this any more, too many fees. Stick to other cards that give you the Visa or MasterCard exchange rate without taking a huge cut every time you load and exchange between currencies (Citibank, Macquarie etc). Show details

Deceptive Card – Useless. Scam you by taking many days to effect transfers so they earn heaps of interest on your money. e.g up to 10 business days to transfer back to your personal bank account and 5 business days to transfer funds in. In an economy with same day or overnight clearances at worst. What a sham! Show details

Warning. Don’t use this card for Hotel – Be aware that using your card for hotel security will hold your funds even after you have made the final payment. Hotels will hold funds against your credit card when you check in to ensure you have money to pay them before you finally settle. The issue I just experienced while in Hawaii is that using your VGW it holds your money (debit) for many… Read more

days (my experience is now greater than 7) and thus you don’t have access to your funds. In my case approx $8k that effectively I’m funding for security. Rang VGW they said the hotel has to confirm they will not draw on the pending security amount. Rang the hotels they said they would do what they could to help but one day later I’m still unsure what the heck is going on. Not happy. No control. Even my wife has US$50 dollars being held by a Westin Hotel for no reason. So my recommendation is, do not use your VGW for hotel Security. To add to the above I found (along with many other users) the customer service to be very ordinary. Would only use for basic transactions in the future.

Could I rate lower than 1 star...Yes definitely I could – Ok so headed o/s for my Birthday.......took cash and loaded a low amount of money onto wallet, cautious because I have had bad experience before. Go to increase load and app fails constantly. Ring from France, e-mail and get hubby in Oz to ring. Failure and no help....have no money!!! Show details

Just - nope – Thought I'd use it to boost Velocity points. Trouble is - Global Wallet doesn't transfer points, and Velocity doesn't care. Impossible to follow up as their support is as useful as an Ah-bra. Nothing good to say about this card at all. Show details

Scam at best!!! – This is by far the worst thing you could do when you travel. Their exchange rates are very high and so you loose a heap of money every time to buy something or buy currency. Customer service does not exist, and there are fees. If you are in need of burning your money, this is the best way.  Show details

Dont touch with a barge pole !!! – I would give zero stars if I could .Our card got hacked $3000 gone our spending holiday money, gone via 30 transactions overnght.. there lack of customer care is pathetic . We still have 3 transactions pending ( pending for last 4 days ) and have to wait for them to clear before we can put in a dispute .what angers me is why wasn't… Read more

the card blocked as so many transactions in a short time ..its rubbish . We will get our money back !!! . But I will advise anyone dont go near this card . The money was for a holiday for my 50th . Thanks to global wallet We have to use our credit cards. .. absolutely disgusted.

Won't provide statements, keep blocking card, the worst "service" – Global Wallet will not provide transaction history statements. We've spent hours on the phone, emails, made complaints to the afca and still no statements. Worst "service", ripoff products, keepblockingcard, beware! Show details

Absolutely terrible their customer support team can't seem to provide a basic statement after five days – Attempted to obtain a statement from their team. Multiple emails and phone calls later no luck. They keep missing self imposed deadlines to catch me back. Terrible customer service. Would not recommend.

After loading funds the balance dropped considerably – I loaded 593 Aussie dollars while in Australia for a trip to Europe in a month. The issue is that our last trip was to the US and the default global wallet currency was in US dollars. needless to say 8 hours after the funds were loaded,I now only have 536 Aussie dollars after the funds went from US back to Aussie dollars!!! we haven't left the… Read more

house!!! The "Team" at the end of the phone told me nothing could be done. The lesson to be learned is to check the default currency in your wallet. They are happy to take your money so be aware of the seemingly irreversible transaction.