Reviews are not wrong
I think I’ve been with them over 10 years and clearly their customer service has diminished over that time. I called to see if my new policy (which has risen a whopping 23%) could be any cheaper. The service I received was pathetic. Couldn’t answer my simple question on the third go, so I asked to speak to a supervisor. I was told they’re busy and would ‘call me within 24 hours’. And guess what? No such luck. I called again to complain and I’m waiting on an email regarding the so called training which will be given to the sales person. Either way I’m done because I’d rather give me business to a company that appreciate my business. So much for loyalty - I’m moving on - terrible service.
Very disappointed with their customer service after 10yrs of paying insurance on time and never done one claim.
I wasn't aware that my contents needs to be less than 5years old to be covered and theyr valuation was very poor $$$ to help for the next purchase.
Your service are no longer good to me.
Stay away !
Disappointing and costly - STAY AWAY
Fixed term versus Periodic - landlords always ensure you have a fixed term lease in place. Although legislation for this industry recognises a periodic lease as current and binding, the landlord policy does not. I disputed this with AFCA unfortunately due the wording in the policy I was unsuccessful. I strongly recommend looking elsewhere. I found Vero to be unhelpful and unwaivering during what was a difficult time. I would never recommend Vero insurance, in fact after this incident I took my business elsewhere and got a better policy for 33% less of the cost of the Vero insurance.
Dealing with Vero after my car was hail damaged was frustrating and stressful. The number of hail damaged cars could excuse the length of time it took to progress the claim (2 mths) but not the other things. I got different information depending who i spoke to, and it was often inaccurate or contradicted other advice. I waited 2 hours for a tow that was booked for the next day! When they said someone would call me back they never did, i had to constantly chase them up, each time waiting for 20 mins or more before i reached someone. They didn't ...give me enough info, couldn't tell me when i had the hire car until, where my car was stored, whether i could buy it back. In the end i had only a week to find another car. First and last time i'd use them!
90 days and still waiting
A Vero insured driver ran into me. Dash cam shows him (Darren) to be at fault. At fault was not disputed.
Darren's car was repaired (completed) before mine was even booked in for assessment.
90 days later I am still waiting to have my claim to be settled and only the threat of legal action and a complaint lodged with AFCA has aided in even having an email or phone call returned. Endless hold.
All this for a minor fender bender. Just imagine if I didn't have dash cam.
They have lied on multiple occasions, failed to return calls and stalled in as many ways as possible.
Don't trust them, don't deal with them. Hope you never have to claim from them. Complaints department generally just hangs up on you.
You have been warned.
I lodged a claim and was told it was being processed. After three weeks I was informed that it didn’t qualify. This involved being on hold to Vero for over 6 hours and having to forward the same information multiple times.
Vero business insurance is complete joke, their tactics, keep asking for all kinds of proof and paper work to support your claim, until you can't provide any more, then fail you because insufficient documents. You will received countless number of emails that starts with the same sentence "Please see below information that we are still waiting on to proceed with your claim." They will just keep asking for more until you give up you claim after many months. they don't care what you can show them, they just want to find out what you can not provide.
Vero Lies Lies & More Lies!
$2,500pa & Get Nothing For It!
Despite Policy Wording & Being Covered!
From the Manager Down are Liars!
Assessors Also Lie or Are Incompetent!
6+ months for a minor claim, then They Cancelled My Insurance Policy!
All Owned By Suncorp!
The reviewer stated that an incentive was offered for this review
Whatever you do, don't sign up for car insurance with Vero
1. Process of claim submission is unclear and not followed by the insurer - they said they were waiting for me to send car into repairer but the first process step was for them to contact me to confirm details.
2. Details of claim I sent had to be repeated on phone and in writing.
3. They don't even know to contact the other party until I asked them to do it.
4. They decided I was liable even though they never contacted the other party
5. They referred to the roadcode on the amount of time looking over the shoulder being insufficient was the re...
Worst Insurance Company PERIOD
As a Vehicle Repairer for a well established Car Manufacturer we have to deal with a lot of Car Insurance Companies. Of all of these, Vero Insurance are the ABSOLUTE worst Insurance company to deal with, their customer service team go out of their way to be unhelpful in every sense of the word they never answer emails or respond to calls. They want to send an assessor for the smallest repairs like replacing a Fog Light which can just be photographed and sent to them with a quote for repairs. But no... Vero want us to hold the vehicle on site fo...r them to organise an Assessor to come anytime to look at the light and determine if its broken.. just to wait another week for approval to carry out the work required.. a job that takes on average 30 mins to do and should be a phone call followed with a yes or no approval there and then.. They then hassled us the next day for the bill which a month later has still not been paid.. Seriously do NOT recommend Vero as your Car Insurance Provider.
Paying for a premium service and receiving vertially nothing in the way of value. Check everything, they will not follow through with any arrangement, payment or booking. Really struggled here.
Awful customer service
I’ve been trying to get a claim through this company for almost two weeks now. Everything seems so hard. Average waiting time ok the phone to speak with their “busy” and “many” staff members is 55min. They make life extremely difficult and the only time I managed to speak on the phone with someone, the lady was very arrogant. Shop elsewhere. It doesn’t surprise me that they have bad reviews everywhere on the web.
No time wasting
It was as simple as making your claim through a phone call, which then provided you with details on who you will be contacting. All details were provided crystal clear and all you had to do was follow the procedure.
Tried to get a claim through this company and they made life extremely difficult and did not want to help one bit just handpassing it to different departments and they use the excuse they only have very limited info in that area and they are the highest people in the company
The service we have just received from Vero regarding a claim on our home and contents was nothing short of brilliant. All staff were extremely friendly, helpful and professional. 10 days from lodging our claim to finalisation. Great communication along the way. We have been with Vero for quite a few years now and from our experience we cannot recommended them highly enough.
We live in Townsville.
Thanks again to all the wonderful staff.
Had flights home cancelled.so payed for flight with another airline only to be told I was not covered. You are covered for not much at all .They say to contact your broker that didn't work.
- Vero Business Insurance
- Verified customer
Vero is the worst insurer ever! Stay away!
Have been waiting for almost 3 months now for a fire claim to process, they tried to delay as long as possible, they ignore all calls and emails. They never call back as they promise. On top of that, they are extremely rude! Whenever you can get a hold of them on the phone, they are just utterly rude to you! All they say is, "we're still waiting for a decision to be made you should contact your broker", and leave you in the unknown and hopefully you'll eventually give up on your claims.
To be transparent, I am a third party having dealt with Vero following an accident - the other driver (insured by Vero) admitted full liability.
Firstly, my review is not reflective of the Vero employees I communicated with verbally. Their manner and professionalism was very good. My issue with Vero is the failure to deliver on the promise to return calls.
On three seperate occasions I was assured that I would be called within five business day - not one call was returned. If I had not pursued, pursued and pursued again, I question if there w...
Do not go with them
After being with them for years very disappointed the way claims were handled Not easy to deal with, costlier than other providers. Stay away from them, They will not make any claim easy,
My experience was good
I made a claim a few years back and my experience was very good. The accident was my fault and things unfolded quickly allowing me to leave the driver of the other car in a secure and confident state of mind. I’ve been with Vero for 7 years now. I’m still a Vero customer today and consider my comprehensive car insurance to be a very good policy.
Questions & Answers
I have updated my solar panels are they insured under my house policy
I have had Vero insurance deducting money from my Credit Card, I have no idea even who they are or why I would be insured with them as we have all our insurance through a broker, can you please advise me as to what it's for?
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