Vero Insurance

Appalling, it would be nice to speak to an agent with better knowledge of the English language. I spent all of my telephone call asking them to repeat themselves and ended giving up. :-(

I have spent 4 hours on hold trying to book a windscreen repair. Refused to use genuine parts, even though the manufacturer states genuine parts must be used. Vero would only cover the cost of after market parts at their preferred repairer which is 90 minutes drive away. The claims team won't respond to emails. Show details

The worst insurance company i have dealt with. Incapable staff that cant make decisions and that sit on requests for weeks. They say they care about personal situations but its all a complete lie. Steer away from vero. Look for someone else. Definitely not these guys. Poor management and act all nice. 1 star for being nice people. 0 for their work Show details

I gave a 5 because everyone I spoke to on the phone was absolutely amazing—kind, polite, and genuinely helpful. Cathy B. especially went above and beyond. She not only listened with compassion but truly understood my concerns and made every effort to help me through it. I was extremely impressed with her professionalism and care, as well as the… Read more

service from everyone at Vero. After such a positive and supportive experience, I couldn’t imagine going with any other insurance company

Amazing Car Insurance Experniece – I had an amazing experience with Vero and the final write-off payment as well as car hire. Everything from the start to the last point was pleasant. There might be some improvement in process speed, however, the final outcome was professional and pleasant. Show details

Prompt home insurance claims – Vero is quite responsive in repairing my gate damaged by someone's car. They sent 3 contractors to repair the gate and also did a follow-up and it was beyond my expectation. Show details

They still do car insurance, not sure why there are comments saying they don't. These guys are the slowest and dumbest people I have ever seen. God help me, I am currently processing a claim. I advise you to never use this company and save yourself the headaches Show details

I have a novated leased car with Vero Insurance. (Not my choice...) One day, the car was stolen, and I reported it to claim the insurance. However, the claims officer didn’t seem to take it seriously. They just sent an email and didn’t follow up with any further action. As a result, I had to contact the police, the agency, the Toyota dealership,… Read more

and so on — forwarding messages, making calls every time after sending emails. every day and every time.

It’s been a crazy process, and I’m still waiting for a response from the claims team for 3.5 weeks. Can you believe this situation? Do use this....

Abhorrent Absence of Soul – NO NO NO Run and don’t look back. If you’re a fan of gaslighting, and being frustrated and nauseous from stress Vero is your company. They confuse, ignore, lie and manipulate you. My car accident was in September 2024 I will be without a car until May at the earliest and guess what I am supposed to give back the hire car!!! Imagine my confusion… Read more

and shock when I got that doozy of an email. How do I get to work? How do I pay for the actual car I can’t drive if I can’t get to work…? Wth am I supposed do here…..? Love a current affair to do a show on Vero!!

DO NOT GO WITH THIS COMPANY – Doesn’t deserve the one star… this company is the absolute worst insurance company to ever have dealt with. 3 months without a car for non at fault accident and no hire car from these guys. Is criminal. DO NOT GO WITH THIS COMPANY Show details

Very unhappy with Vero – Disorganised, deceptive advertising and not suitable for members of the public - seems to be set up more for businesses. After 14 days of my vehicle being lost due to theft, the insurer is trying to wiggle out of the payout. Not sure why my novated lease company goes with them. I will not be using Vero for my next vehicle. Show details

Bad service – nonwonder they don't do car insurance anymore, they have no clue, zero service and are rude. Very unpleasant experience, won't replace cracked windscreen with original, only aftermarket belwo average screen on a brand new car. Stay away from VERO Show details

Very, very, very poor – I strongly recommend not using Vero, worst customer service I have ever experienced. Constantly having to contact them to follow up on my claim, with very little help Show details

Don’t touch this company – If I could give zero stars I would. Had a tree land on the roof of my Ute, damaging almost every panel on the car including most of the after market accessories. Took almost 4 weeks to make a decision whether to repair or write off. 6 months and counting and still not fixed. Hire car in insurance only covered 30 days so 150 days and more of… Read more

having to borrow a friends car. Little to no communication or updates and every estimated date of completion has come and gone. Stay away from this company at all costs!!!

Worst service - go elsewhere – Vero claims is the worst I’ve experienced in 20yrs. Complete lack of training leading to incorrect info provided. Assessor’s take weeks to book in before claim can be approved. Then when you call back the day after they tell you it hasn’t been assessed and cannot give any answers as to when it can be done. I’d be happy to pay more and go with NRMA. Show details

Vero unfair – Not happy at all been with vero for 13 years they decided not to renewal my insurance because I’m renovating my property which has been unoccupied for over 2 years.i have full security visit property everyday and because of that I’m a high risk and plus I’ve been paying very high premium for years this is total nonsense.so star rating is zero.

Don't waste your money, worst company – very bad company and they are not fair at all , someone did hit my car from the back while my car was completely stopping , not my mistake at all and they refused to fix my car, worst company , my rate is 0. Show details

Take this as a sign to NOT do it – Car got written off. Made a claim. I gave them the police reference number for the girls the details. They asked me to go to court and get them??? Weeks go by, they do not email you in regard to what is going on, whether it has been accepted or not. I have to keep ringing to know. They say they’ll do x, y and z, it never gets done unless I put… Read more

pressure on them. I asked for a courtesy car 4 weeks deep into waiting (I was ubering to/from work), they told me yes, then told me no when I followed up? Then they said yes for “only for 2 weeks max” and then no again.

Fast forward a month and a half. I have been told it’s getting written off & I’m getting paid out. Has been a week and no payment. Rang them and can barely get answers out of them. They claimed calling my finance company, then when I asked what was discussed they changed the story and said no one was answering? They’re not honest it goes in circles. I then got paid out and they tried to make me pay $600 upfront to close the account.

Worst car insurance company. Won’t ever go with them again.

9 months wait time for payment – Vero Insurance are the company that managed insurance for a service station that damaged my car during refuelling. Despite the service station being amazing and claiming fault, Vero were absolutely hopeless. On more than one occasion staff agreed to a quote and told me the funds would be paid, only to still be left waiting for my vehicle to be fixed 9 months later. Terrible follow up and customer service.

Not good at all - one Star – it came to renewal time, and they were ABSOLUTELY USELESS, Confusion, mixed messages, didmt return calls (when they said they would), took our money, then cancelled the policy, asked FOUR TIMES (separate calls) We were left with "if this is the chaos, when they're trying to retain our custom -- WHAT would a claim experience be like ??!!" A bureaucratic, customer-unfriendly dinosaur. AVOID Show details

Woeful communication – 5 weeks and still waiting for a quote and then timeframe on repair. Absolutely woeful communication and slow. I have had to call multiple times to get an update (because otherwise it’s just radio silence), and to remind them to extend my hire car covered on my policy so I’m not driving around illegally in the hire company’s property as Vero forgot… Read more

about it. Keep getting “sorry” but same behaviour continues. If it weren’t the default insurer through my salary packaging, I would not choose Vero again.

If I could give zero stars I would! – I have a claim still going from the 6th of July 2023. It’s now November! I went with their recommended repairer . Big mistake! I was asked to take my car for an inspection at the repairer so they could assess the damage and order parts. I was then told not to drive my car in case it blows up. I contacted Vero to organise a rental car as it’s… Read more

included in my policy. All was good until their recommended repairer has taken months to even start on my car, therefore the $3500 limit for the rental had been reached before even starting the repairs. I received a call from the rental company informing me that the car was a few days overdue to be returned and that it would be reported stolen if not returned by the end of the day. I returned the car and have had no car since. That was 6 weeks ago! My car was due to be picked up on Friday, 3/11/23. I received a text from the repairer on the 1/11/23 to inform me that it won’t be ready as they are waiting on a fan shroud. I have contacted Vero to get them to contact the repairer and urge them to finish my car as I need it to get to work. They have done nothing to help me. I just have to wait as long as it takes apparently, and who cares if I lose my job? I have since received another text from the repairer on 9/11/23 letting me know that they are still waiting on the A/C pipe!! First it was a fan shroud, now it’s an A/C pipe. I’m just getting the run around cos they are way over booking themselves and don’t have time to finish the job. The purpose of taking my car for an inspection back in July was so the parts would be ordered and ready to go when the car was due to be taken in to start the repairs. It’s now mid November and im still waiting. Stay away from Vero insurance and their recommended repairers, they are useless!!

Don’t Insure with Vero – A Simple claim on a 5.7mt RIB Pontoon boat and 115 outboard. Over six months later I am still being given the run around with false promises of a resolution. They are also saying they will be taking off depreciation on value of the boat. I asked why was I still paying insurance on the full value of the boat rather than the depreciated value and… Read more

they could not answer. I am still waiting phoning every day. Why is this happening? They have no money to payout? Incompetence? I will not be using them again and can not recommend them at all.

How I WISH I had stuck with AA Insurance – If you are thinking of moving to vero - i have 2 words for you - Don't do it. I have only regret. The service is very poor. They are very helpful when trying to secure your business - then you are pretty much on your own. They will not contact you at any point to help with anything - you need to be on their case constantly or nothing will happen… Read more

with your claim. They simply DONT CARE.

I will be switching back to AA - as soon as this nightmare is over. They might contact you only after you get extremely upset to pay lip service - but nothing is ever implemented.

Not helpful at all – Poor service, you never talk to the same person on the phone, no one take ownership of your claim. A very expensive policy. 5 moths to settle a claim with a lot of stress. Do not use this company. Show details

Seem not to pay the car rental fee – They asked me to provide the receipt of payment, I have sent them twice and today they asked me again. If you don’t want to pay, just say it, don’t be time waster. Thanks Show details

Hopeless company to deal with – Trying to get in touch from last two days. One call lasted for 1.35 minutes and then dropped. Second call for more than 25 minutes and then call dropped. Trying today from last 30 minutes, still no luck. Seriously will not deal with this company once the claim is processed. Show details