I lodged a claim and was told it was being processed. After three weeks I was informed that it didn’t qualify. This involved being on hold to Vero for over 6 hours and having to forward the same information multiple times.
Vero business insurance is complete joke, their tactics, keep asking for all kinds of proof and paper work to support your claim, until you can't provide any more, then fail you because insufficient documents. You will received countless number of emails that starts with the same sentence "Please see below information that we are still waiting on to proceed with your claim." They will just keep asking for more until you give up you claim after many months. they don't care what you can show them, they just want to find out what you can not provide.
Vero Lies Lies & More Lies!
$2,500pa & Get Nothing For It!
Despite Policy Wording & Being Covered!
From the Manager Down are Liars!
Assessors Also Lie or Are Incompetent!
6+ months for a minor claim, then They Cancelled My Insurance Policy!
All Owned By Suncorp!
The reviewer stated that an incentive was offered for this review
Whatever you do, don't sign up for car insurance with Vero
1. Process of claim submission is unclear and not followed by the insurer - they said they were waiting for me to send car into repairer but the first process step was for them to contact me to confirm details.
2. Details of claim I sent had to be repeated on phone and in writing.
3. They don't even know to contact the other party until I asked them to do it.
4. They decided I was liable even though they never contacted the other party
5. They referred to the roadcode on the amount of time looking over the shoulder being insufficient was the re...
Worst Insurance Company PERIOD
As a Vehicle Repairer for a well established Car Manufacturer we have to deal with a lot of Car Insurance Companies. Of all of these, Vero Insurance are the ABSOLUTE worst Insurance company to deal with, their customer service team go out of their way to be unhelpful in every sense of the word they never answer emails or respond to calls. They want to send an assessor for the smallest repairs like replacing a Fog Light which can just be photographed and sent to them with a quote for repairs. But no... Vero want us to hold the vehicle on site fo...r them to organise an Assessor to come anytime to look at the light and determine if its broken.. just to wait another week for approval to carry out the work required.. a job that takes on average 30 mins to do and should be a phone call followed with a yes or no approval there and then.. They then hassled us the next day for the bill which a month later has still not been paid.. Seriously do NOT recommend Vero as your Car Insurance Provider.
Paying for a premium service and receiving vertially nothing in the way of value. Check everything, they will not follow through with any arrangement, payment or booking. Really struggled here.
Awful customer service
I’ve been trying to get a claim through this company for almost two weeks now. Everything seems so hard. Average waiting time ok the phone to speak with their “busy” and “many” staff members is 55min. They make life extremely difficult and the only time I managed to speak on the phone with someone, the lady was very arrogant. Shop elsewhere. It doesn’t surprise me that they have bad reviews everywhere on the web.
No time wasting
It was as simple as making your claim through a phone call, which then provided you with details on who you will be contacting. All details were provided crystal clear and all you had to do was follow the procedure.
Tried to get a claim through this company and they made life extremely difficult and did not want to help one bit just handpassing it to different departments and they use the excuse they only have very limited info in that area and they are the highest people in the company
The service we have just received from Vero regarding a claim on our home and contents was nothing short of brilliant. All staff were extremely friendly, helpful and professional. 10 days from lodging our claim to finalisation. Great communication along the way. We have been with Vero for quite a few years now and from our experience we cannot recommended them highly enough.
We live in Townsville.
Thanks again to all the wonderful staff.
Had flights home cancelled.so payed for flight with another airline only to be told I was not covered. You are covered for not much at all .They say to contact your broker that didn't work.
- Vero Business Insurance
- Verified customer
Vero is the worst insurer ever! Stay away!
Have been waiting for almost 3 months now for a fire claim to process, they tried to delay as long as possible, they ignore all calls and emails. They never call back as they promise. On top of that, they are extremely rude! Whenever you can get a hold of them on the phone, they are just utterly rude to you! All they say is, "we're still waiting for a decision to be made you should contact your broker", and leave you in the unknown and hopefully you'll eventually give up on your claims.
To be transparent, I am a third party having dealt with Vero following an accident - the other driver (insured by Vero) admitted full liability.
Firstly, my review is not reflective of the Vero employees I communicated with verbally. Their manner and professionalism was very good. My issue with Vero is the failure to deliver on the promise to return calls.
On three seperate occasions I was assured that I would be called within five business day - not one call was returned. If I had not pursued, pursued and pursued again, I question if there w...
Do not go with them
After being with them for years very disappointed the way claims were handled Not easy to deal with, costlier than other providers. Stay away from them, They will not make any claim easy,
My experience was good
I made a claim a few years back and my experience was very good. The accident was my fault and things unfolded quickly allowing me to leave the driver of the other car in a secure and confident state of mind. I’ve been with Vero for 7 years now. I’m still a Vero customer today and consider my comprehensive car insurance to be a very good policy.
Insane wait times
I was hit by a car that was insured by vero and have never had to wait so long for anything to be resolved before. Although they are pleasant on the phone, I have waited for over a week just to be told it will be assessed soon.... are you kidding me? My parked car was hit three years ago and I was paid out within 72 hours of this happening with another insurance company!
Not even with Vero and they are terrible
I am not even with Vero and after an incident that is a very grey area back in Feb 2019, after speaking to them three times as they could not get the address of the incident correct. One girl even went as far to say they didn't care about the address and are more just concerned about getting my money. There was more damage to my car ($5000) and only about $1000 at the most on the other drivers car, which they want me to pay almost five grand. Ridiculous and appaling customer service. I'm a university student and can't afford to pay their dumb fees.
An expensive waste of money.
Vero Home Building Insurance ($2,500 a year) was recommended by our strata managers last year. When it came to claim after recent Townsville floods, found out we weren't covered for our situation. The last 5 months have been a nightmare: lack of communication from Vero, being told lies, phony on-site inspections/ reviews, and finally last week being told our claim was dead. Question: Why are Home owners in a Strata Title treated differently to owners on a single title?
Crap Customer Service, Do Not Take Out Insurance With These Thieves!!
I have had insurance with vero for many years, and due to living in a rural area with no public transport, I have been paying for car hire option. Well had an accident and car is going to be in the repair shop for a long while. Rang vero to take up my hire car, was told I would have to pick it up at from a hire company they have a contract with, some 100ks away. When I told vero I had no way of getting there, and the reason I have been paying extra for car hire on my policy for many years is because if I broke down or had an accident in a remot...e area I would need a hire car, if there was public transport I would of not paid extra for the hire car. No empathy what so ever, being upset I said I should just cancel my policy after the repairs, the vero supervisor basically said why wait, I can cancel it now!! When I hesitated the sarcastic person, pushed for me to cancel my policy there and then (did not as I believe it would have repercussions on current repairs). Basically said I should pay for a taxi to drive me 100ks to get the hire vehicle...Oh but that comes out of my own pocket. Regardless of there policy, show a bit of sympathy you ah's and tell people in remote areas don't expect hire cars to be delivered, your gonna have to go to the inconvenience of trying to pick it up and take it back. I will be no longer doing business with such rude p@#(k's dont want to give them any stars, because they are worse than terrible
Reviews are personal but in my case I had an outstanding experience. They made a difficult situation easy. They booked our car in locally, organised transport from the workshop to the company where our hire car was waiting. They liaised with the other insurance company to sort out the details. All without fuss. I've never had such a smooth transition.
Questions & Answers
I have updated my solar panels are they insured under my house policy
I have had Vero insurance deducting money from my Credit Card, I have no idea even who they are or why I would be insured with them as we have all our insurance through a broker, can you please advise me as to what it's for?
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