Policy not Worth the Paper its Written on
After being with VERO for our PI for over 10 years and paid over $ 300,000 in our time with them, we finally needed to make a claim. Denial after denial on an evident claim, we eventually engaged solicitors and this just got into an expensive slinging match. The Policy is not worth the paper it is written on.
SO NICE! Big thanks to Anna Volzke in paticular who was so nice and easy to talk to and got on to my claim for me! THANK YOU SO MUCH!!!!
Terrible insurance treat you like a liar
Was involved in a accident no fault of my own vero completely gave me the run around,would not accept all damage caused by accident.save your money go somewhere else.had to use AFCA after waiting 14 months for vero to act on my claim only after AFCA got involved did i get what they owed me .the case managers were inconsistent with everything they did even suggesting I was lying even with photos to back up my claim find another company take my word
Worst customer service ever.
If possible i would be giving them zero star. I had a terrible customer service with them. My car got hit by one of their customer. No doubt starting was really good they have organised everything. I have started thinking to change my all insurance to them but in the middle i had to renew the car hire and i called them while on phone i enquire about some of my concerns and the guy basically said they don't give a dam about anything. He was not even wanna hear anything. I got shocked how someone can be that crap. I even emailed him to tell me the process to launch a complaint but he never replied Anyway lucky i didn't changed my insurance ..Please go waste your time and money with them..
A lady insured with Vero ran up the back of my vehicle spoke with Vero at scene of accident who said I didn't have to go through my insurance company and within a half hour sent me an email with claim no so I could have my vehicle repaired. Have never come across such efficiency with no hassle thence 5 stars for service Jim Morley WA
MOST FANTASTIC INSURANCE COMPANY EVER!!
Recently I had a need to claim on my building and contents insurance
Besides being the BEST company on premiums if you have a need to claim, the service is OUTSTANDING!!
With courteous, helpful, professional staff they continue to provide the BEST customer service EVER!!
They were very prompt in attending to my case and I couldn't have been happier with the outcome.
I have been with Vero for over 10 years and will continue being a loyal customer!
Thanks Vero :))
Insurance bungle to the max
Had done a insurance job connected to Vero most incompetent company for policy excuses I have had from a insurance company I would hate to have had a large amount of money owed from them more excuses that Clive
Claim approved within a day
I've recently claim content insurance with Vero, under the personal belonging unspecified item and my claim is approved within the day. I never have issue dealing with Vero and that's why I have been their royal customer for almost 10 years.
I was thinking to replace my home and content policy with alternative provider due to the cost. But I decided not to. Luckily that I didn't change my mine.
We often only say it when it's no good and or terrible but in my case...
Never have I thought I would need lawyers to defend my business. But here I was!
However, I was incredibly lucky to have had the correct insurance at the right time. But that's only the start. Not only was I 'lucky' that my policy covered indemnity and liability but from the very first interaction with a very knowledgeable Claims Officer Margaret M, I instinctively knew I was in the best hands. I cooperated with them. I trusted them and did let them do what they do best - their job. I fully trusted their ability and knowledge to judge the situa...
Reviews are not wrong
I think I’ve been with them over 10 years and clearly their customer service has diminished over that time. I called to see if my new policy (which has risen a whopping 23%) could be any cheaper. The service I received was pathetic. Couldn’t answer my simple question on the third go, so I asked to speak to a supervisor. I was told they’re busy and would ‘call me within 24 hours’. And guess what? No such luck. I called again to complain and I’m waiting on an email regarding the so called training which will be given to the sales person. Either way I’m done because I’d rather give me business to a company that appreciate my business. So much for loyalty - I’m moving on - terrible service.
Very disappointed with their customer service after 10yrs of paying insurance on time and never done one claim.
I wasn't aware that my contents needs to be less than 5years old to be covered and theyr valuation was very poor $$$ to help for the next purchase.
Your service are no longer good to me.
Stay away !
Disappointing and costly - STAY AWAY
Fixed term versus Periodic - landlords always ensure you have a fixed term lease in place. Although legislation for this industry recognises a periodic lease as current and binding, the landlord policy does not. I disputed this with AFCA unfortunately due the wording in the policy I was unsuccessful. I strongly recommend looking elsewhere. I found Vero to be unhelpful and unwaivering during what was a difficult time. I would never recommend Vero insurance, in fact after this incident I took my business elsewhere and got a better policy for 33% less of the cost of the Vero insurance.
Dealing with Vero after my car was hail damaged was frustrating and stressful. The number of hail damaged cars could excuse the length of time it took to progress the claim (2 mths) but not the other things. I got different information depending who i spoke to, and it was often inaccurate or contradicted other advice. I waited 2 hours for a tow that was booked for the next day! When they said someone would call me back they never did, i had to constantly chase them up, each time waiting for 20 mins or more before i reached someone. They didn't ...give me enough info, couldn't tell me when i had the hire car until, where my car was stored, whether i could buy it back. In the end i had only a week to find another car. First and last time i'd use them!
90 days and still waiting
A Vero insured driver ran into me. Dash cam shows him (Darren) to be at fault. At fault was not disputed.
Darren's car was repaired (completed) before mine was even booked in for assessment.
90 days later I am still waiting to have my claim to be settled and only the threat of legal action and a complaint lodged with AFCA has aided in even having an email or phone call returned. Endless hold.
All this for a minor fender bender. Just imagine if I didn't have dash cam.
They have lied on multiple occasions, failed to return calls and stalled in as many ways as possible.
Don't trust them, don't deal with them. Hope you never have to claim from them. Complaints department generally just hangs up on you.
You have been warned.
I lodged a claim and was told it was being processed. After three weeks I was informed that it didn’t qualify. This involved being on hold to Vero for over 6 hours and having to forward the same information multiple times.
Vero business insurance is complete joke, their tactics, keep asking for all kinds of proof and paper work to support your claim, until you can't provide any more, then fail you because insufficient documents. You will received countless number of emails that starts with the same sentence "Please see below information that we are still waiting on to proceed with your claim." They will just keep asking for more until you give up you claim after many months. they don't care what you can show them, they just want to find out what you can not provide.
Vero Lies Lies & More Lies!
$2,500pa & Get Nothing For It!
Despite Policy Wording & Being Covered!
From the Manager Down are Liars!
Assessors Also Lie or Are Incompetent!
6+ months for a minor claim, then They Cancelled My Insurance Policy!
All Owned By Suncorp!
The reviewer stated that an incentive was offered for this review
Whatever you do, don't sign up for car insurance with Vero
1. Process of claim submission is unclear and not followed by the insurer - they said they were waiting for me to send car into repairer but the first process step was for them to contact me to confirm details.
2. Details of claim I sent had to be repeated on phone and in writing.
3. They don't even know to contact the other party until I asked them to do it.
4. They decided I was liable even though they never contacted the other party
5. They referred to the roadcode on the amount of time looking over the shoulder being insufficient was the re...
Worst Insurance Company PERIOD
As a Vehicle Repairer for a well established Car Manufacturer we have to deal with a lot of Car Insurance Companies. Of all of these, Vero Insurance are the ABSOLUTE worst Insurance company to deal with, their customer service team go out of their way to be unhelpful in every sense of the word they never answer emails or respond to calls. They want to send an assessor for the smallest repairs like replacing a Fog Light which can just be photographed and sent to them with a quote for repairs. But no... Vero want us to hold the vehicle on site fo...r them to organise an Assessor to come anytime to look at the light and determine if its broken.. just to wait another week for approval to carry out the work required.. a job that takes on average 30 mins to do and should be a phone call followed with a yes or no approval there and then.. They then hassled us the next day for the bill which a month later has still not been paid.. Seriously do NOT recommend Vero as your Car Insurance Provider.
Paying for a premium service and receiving vertially nothing in the way of value. Check everything, they will not follow through with any arrangement, payment or booking. Really struggled here.
Questions & Answers
Do Vero have a no fault car rental policy when your vehicle is in for repairs
My partner been trying to cancel this vero payment that goes out of his bank acc every week since 2019 always got referred to another number any help with this? Thought it was life insurance but apparently not it’s house and contents and can’t be cancelled because it’s linked with his moms acc which is bulshit
I have updated my solar panels are they insured under my house policy
|Category||Insurance and Business Insurance||Insurance and Landlord Insurance||Insurance and Home and Contents Insurance||Insurance and Car Insurance|
|Other Insurance Types Offered||Business, Car and Landlord||Business, Home and Contents and Landlord|
|Coverage Type||Comprehensive and Third Party Property Damage|
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