Virgin Money Go Account

Welcome to the Virgin Money Australia Call Centre – Welcome to the ninth circle of hell. A warning to anyone even slightly considering doing any business with Virgin Money Australia... DO NOT. No matter how good any offer or deal may seem, as soon as something goes wrong, and it will, you will be forced to attempt to talk to their offshore call centre – where no one will hear you scream.

Unable to respond regarding two fraudulent transactions made on my account totalling $1000. Spend over 1 hour 30 mins on hold just to speak to someone then a further hour being told it may be 6-8 weeks for a review. I was then promised a call back, which has not happened and customer service now unavailable until Monday. 4 years as a customer,… Read more

first time I actually require any service for an urgent matter it is disgracefully weak in response. Firstly I expect a bank to protect its customers from fraudulent activity, but as a bare minimum be able to respond and return my call.

Happy! – Super happy so far with my experience with VirginMoney accounts. Set up was easy. Being able to lock my savers for a long time is such an advantage as I am quite impulsive with spending. The app needs a little work, but it is still simple to use and looks good. Just referred my daughter as well and she is loving it. Hopefully our good experience continues. Show details

Service improved – Sorry to see so many negative comments here, I banded with Virgin $$ as their saving interest rate is the highest in the bank business. My money sits there and I don't do much so far. The call centre was a pain before, but lately, it's buttery smooth and operation always friendly and able to solve the problem. The only downside is that Virgin $$… Read more

can only access with mobile apps, it was slow but has improved lately, meaning, you can't have access with your PC if your mobile phone apps have a problem.

Great app and customer service – My account was ready to go in a day. I downloaded the app but could not log in for the first time so contacted the support. It turned out that there is another Virgin Money app on Google Play Store. I got scared and thought it's a scam/fake one but maybe it's just the UK app. Anyway, Will navigated me to the right one and I was there immediately.… Read more

Send some money there, arrived in seconds. The debit card came in a few working days so everything works as a charm. The app is really great, easy to use, great design. Do not understand one of the reviews below, it really is one of the best apps I used in terms of design and usability.

Reduced my interest rate by 0.5 then didn't pass on the RBA interest rate cut, live chat has become permanently unavailable even though it's meant to be the first point of communication with the website saying "if you must call us", this bank has become a joke, I am unlocking and moving my funds asap

Look if you really really need the extra .5% interest than use them. You will not get ANY customer service if you need it -at all- nothing, in fact worse than nothing you will get a different response every time you call for the same issue & wait and wait and wait, but critically you will get no call backs or help with anything. The staff are… Read more

literate and fairly polite but obviously badly supported, working with limited tech, and in essence with one hand tied behind their back. That doesn't excuse not telling truth and fobbing off the customer.

Terrible customer service. Locked my transaction account for no reason, on hold forever. They redirect you to a chat service that is offline. I’ll be closing my account.

Extremely disappointing experience with Virgin Money while trying to discharge my home loan. I spent over 45 minutes on the phone, only to be put on hold and then hung up on—no call back, no follow-up. Their process to release the mortgage is needlessly difficult and opaque. Although they claim it takes 21 days to discharge, I had already… Read more

submitted the required security release form. For reasons that have not been specifically explained, it was rejected, and now they’ve restarted the 21-day clock from scratch. There’s no accountability and no one to speak to directly without long extended wait times on their customer support contact number

In stark contrast, I’ve refinanced with Community First Bank, where you deal with the same person from start to finish—efficient, responsive, and human.

Virgin, like many big banks, seems to prioritise profits over people. I truly hope more customers walk away from institutions like this and support banks that treat them with respect.

These people continuously lost our application paper work. When we spoke to different operators they gave us different answers dependent on who I spoke to. The operators are from overseas which I have no trouble with but wow this team have attitude. It’s not assertive it’s just plain rudeness. There is no survey after speaking to these… Read more

operators and you certainly understand why.

If this is what it’s like when they are trying to win your business imagine what it would be like if you have a problem with the product!

Just try another provider

Just a basic high interest credit which I did on a great balance transfer but damm you don't want to have to ring them or close the account!! All other cc's I have had closure is done though the app - often closed in one click! But not this mob .. you have to ring them where Ur asked 1000 security questions - get one wrong (like your mum's… Read more

maiden name which I must have spelt wrong) - nop you failed you can't close account!

ridiculous..don't do it

They locked my account for weeks. I had no access to my money. It’s still locked. Very disappointed it could have been an amazing product. BEWARE. They said it’s a known issue by the company. The account locks by itself at random - why are they still allowing those those type of accounts? They know peoples money will randomly be taken from them.… Read more

The poor people on customer service having to deal with those calls. Virgin Money, upper management—- I have gotta say- that’s really [Content Removed] of you!

Virgin Money Australia has proven to be one of the greediest banks in the country. When interest rates began rising, they were among the first to pass on every increase, often almost immediately. Yet, when rates dropped earlier this year, they were the only bank that failed to pass on the cut, justifying it with vague references to their… Read more

“stakeholders.”

Now, with a second rate cut announced, they waited nearly two weeks to respond and won’t implement the reduction until August, two months after the announcement, while most other banks applied the cut straight away.

When I first joined, their service was excellent, and I felt genuinely valued as a customer. But over the past two years, that’s completely changed. The customer focus is gone, service has deteriorated, and their priorities are clearly elsewhere.

I’ve already spoken with an advisor and can’t wait to move on from this bank. Absolutely shameful.

Be assured there is a reason for the overwhelming majority of negative reviews. Customer service is non existant Complaints are ignored Cant do basic tasks and refuse to use their brain when faced with basic concepts

The worst company – Virgin Money refunded my insurance to the wrong account, and now won't sort it out. Be very careful with using VM for insurance They take your money and never pay you back they will say whatever they can to make sure you won’t get any back.

I joined our of loyalty to Virgin Australia but they have completely lost the concept – The worst card and customer service I have ever had, will be cancelling as soon as I can log in. Haven't been able to access my account on line for the last week. Loyalty is non existent at this company.

Terrible customer service, no access to funds for 2 weeks due to their incompetence – This appeared to be a good account for a young person. However there were issues with the app then the account was locked due to a random suspicious transaction (not due to any fault of the user). 3 chats in the app, 4 phone calls later and still locked. The bank wanted more photo ID provided even though they had this to begin with. Finally… Read more

unlocked after 2 weeks, no access to money in the meantime. Customer service - 0. Very difficult to navigate and completely unreasonable. Just use another bigger bank with a branch when it comes to young people, Virgin Money's app is hopeless, every time it says you can chat about a problem it asks you to call instead, then when you call they refer you back to the app. Worst banking service ever experienced.

WORST BANK IN AUSTRALIA HISTORY – Worst bank in australia They aren’t pay your interest They are so dodgy Be aware of those dodgy bank Worst bank in Australia history by far

DO NOT BANK WITH THEM! You pay high hidden fees, get a lot of fraud and never get the interests they promise – Less then zero if I could. Worst bank and customer services currently. Customer service is rude and hangs up on you. They have so many hidden fees and conditions that you pay extremely high to bank with them. They advertise high interest savings, however you rarely meet their unclear conditions. They let fraudulent transactions go through with easy and charge you $30 per dispute.

Worst banking app ever – Lock you out of the app after sending you a code that does not work and then they are closed all weekend so you can't reset your accounts.What a joke

WITHHOLDING MY MONEY FROM ME – I sent $500 too my virgin money account, I tried too get it out too pay my rent & it said “technical difficulties & insufficient funds” been calling for over a week and still have not received my money and have been told too wait too hear back from the IT team, it was “escalated”. They have withheld my money from me for 2 weeks now. I have been… Read more

told that I can do a manual transfer, then told I can’t. Ask too speak too the supervisor and I was replied with “no, we cannot do that” I have not been able too pay my rent and am now getting threatened too get kicked out. Will NEVER use this bank again.

BOQ are Scamers - Deactivated my account soon transferring 3500 – Opened a new account 2 weeks ago with VM and transferred 3500 to this account. They deactivated my account and hold the money. Asking me proof of the fund. Called them multiple times to return to my NAB account back and they are investigating the issue internally. VM and the BOQ group are fraud company.