Great app and customer service
My account was ready to go in a day. I downloaded the app but could not log in for the first time so contacted the support. It turned out that there is another Virgin Money app on Google Play Store. I got scared and thought it's a scam/fake one but maybe it's just the UK app. Anyway, Will navigated me to the right one and I was there immediately. Send some money there, arrived in seconds. The debit card came in a few working days so everything works as a charm. The app is really great, easy to use, great design. Do not understand one of the reviews below, it really is one of the best apps I used in terms of design and usability.
5000 Virgin Money points when you sign up - Code:
Great rewards and points program for using a normal everyday bank account, great offers and discounts with partnerships including the iconic, Hello Fresh and Puma
Great app and easy to use
Excellent customer service
My ID got compromised and an account was set up with out my knowledge so they transferred the money back into my Westpac Choice Basic Account straight away, which was extremely nice of them to do that for me.
High interest savings account if you open a boost account at the same time
I was looking for a place to park some rainy day funds and stumbled across an ad for this account. Account opening was super simple and I was able to open my account completely on my phone. The ability to scan in my ID documents was brilliant so that saved me a trip to Aussie Post to complete the 100 point ID check. After my account was opened I was able to login to my "Go" and "Boost" account without issue.
As an added bonus, I was given 5000 virgin money points for making my first b-pay payment using my account. 5000 points equates to ...roughly a $20 Coles or Woolworths gift card. Every month I will get 1.35% on the balance in my Boost account if I make 5 purchases using my Virgin debit card and make a deposit of at $2000 every month into the account. Quite happy to complete these "tasks" to earn the bonus interest as the every little bit of extra bonus helps! The one small draw back with this product is that I can only login and transact via my mobile, there is no online banking in the traditional sense (ie cannot login to my account on my laptop). Although I do most of my banking on my phone these days there are a few occasions where I have had to login to an account online - especially for when making slightly larger transfers or to new third party payees. Maybe this option will come in time....
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INDIANS made this App; crashes whenever you try anything
Virgin, Hire some Aussies, please. It's obvious that a bunch of INDIANS wrote this App. Can't open an account, it crashes. Can't use the app, it crashes. What a piece of crap!
Invalid BSB number
The BSB number of Go account is not recognized by some merchants, it's disappointing I can't use the account even I want to. There is no NPP payment. Reward is fairly good. Hope management fix this soon,
Shickongly bad app
Opened up a Go account and savings account. Went well for the first few days then suddenly am unable to send money via Pay Anyone. It kept telling me that I'd gone over my daily limit...except I hadn't. Been ongoing issue and when I called to tell them, apparently it is a known issue. A heads up would of been known. Decided to cash out my Reward points...kept getting oops ther is a problem error message and Virgin has no idea why. Turns out that OSKO can only be used via Pay ID as well. Not impressed. App is quite slow and laggy. Hands down the worst banking app I have ever used.
Incredibly easy to set up a transactions account.
I was recently fed up with my bank which I had been with for 16 years - overseas calls centres, a badly built app and a poor level of service.
I noticed on TV this week that Virgin Money had just launched a regular app-only Transactions and Savings Account product, providing another option for those looking for a regular transactions account for everyday purchases and their salary to be paid into.
I downloaded the app and much to my surprise, this is the most incredibly well thought out and intuitive banking app I've seen in Australia.
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