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Virgin Wines
4.1 from 876 reviews

Reviews

(465)
(215)
(77)
(31)
(88)
  • Product Quality
    4.3 (385)
  • Return Claim MadeYes (12) · No (407)
  • Customer Service
    4.4 (270)
  • Shipping
    4.4 (251)


  • Verified customer

Have not arrived yet

published

Have not arrived yet. I ordered white wine, but has not been delivered 2 weeks after. Have not arrived yet. I ordered white wine, but has not been delivered 2 weeks after

Customer Service
Product Quality
Shipping
Return Claim MadeNo
See all answers

Review collected in partnership with Virgin Wines


lynway

lynwayAU

  • 2 reviews

Virgin Wines: Definitely Worth Trying

published

I have purchased wine from Virgin Wines before and have found their choices to be exceptional. You can purchase Reds, Whites and Mixed Cases along with Sparkling wines. They include wines from Australia and International.
Delivery is very quick. I live in a regional city and the longest I've waited is approx. 5 working days.
Well worth giving them a try, they also have special deals etc.

Return Claim MadeNo
Alex Douglas

Alex DouglasSydney, NSW

  • Verified customer

Reds and good Rose together

published

I liked the idea of getting 3 caravan reds at half price with the reasonable quality Roses as a good deal. The Rose selection is really quite good for the price

Customer Service
Product Quality
Return Claim MadeNo

Review collected in partnership with Virgin Wines

  • Verified customer

A great service

published

Good quality, good range and quick delivery. Who could ask for more? The ease and operation of the whole process are commendable. Keep it going! We look forward to the next offer.

Dr Stuart Blackler

Review collected in partnership with Virgin Wines


Matt Hamilton

Matt HamiltonSouth East Queensland, QLD

  • Verified customer

Great value for money

published

Good quality rich reds that don't break the bank, they've always got stuff that will delight my tastebuds. It's like buying wine without the 'wank factor' get amongst it champion

Customer Service
Product Quality
Shipping
Return Claim MadeNo
See all answers

Review collected in partnership with Virgin Wines


Rob P

Rob PSouth East Queensland, QLD

  • 4 reviews
  • Verified customer

First Class Business

published

Have been a member for many years and have always found Virgin Wines to act in the most professional manner. They have an excellent range of wines and are always prepared to exchange a wine if it doesn't meet your expectations. Their Discovery Wines is a great way to try different types of wines that you would not normally choose yourself. Delivery is quick. I like the way that you have a personal assistant that you can discuss your requirements at anytime. Very good web site.

Customer Service
Product Quality
Shipping
Return Claim MadeNo
See all answers

Review collected in partnership with Virgin Wines


  • Verified customer

Excellent wines, great prices

published

I have made quite a few orders through virgin wines, all wines have been great and prices are excellent. The ordering process is quick and easy and delivery very prompt.

Customer Service
Product Quality
Shipping
Return Claim MadeNo
See all answers

Review collected in partnership with Virgin Wines


Mary T

Mary TGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • Verified customer

The wonderful Black Pig

published

I keep returning to the Black Pig wines as they fast becoming a favourite of mine. If you are a red drinker then Black Pig has a range of different varieties my favourite is the full bodied Shiraz. Virgin offer them at an excellent value.

Customer Service
Product Quality
Shipping
Return Claim MadeNo
See all answers

Review collected in partnership with Virgin Wines

Kathleen W

Kathleen W

  • 3 reviews
  • Verified customer

Great wines

published

I love Virgin Wines, I’ve been a customer for quite a few years. Terrific choices, great deals, easy ordering and prompt delivery. Most of all the wines are very, very good.

Customer Service
Product Quality
Shipping
Return Claim MadeNo
See all answers

Review collected in partnership with Virgin Wines

  • Verified customer

love the service

published

I have consistently had great service and excellent wine from Virgin Wines. They have a good selection and the whole ordering and delivery is pain free (thankfully) It is so nice to have a system that actually works yay

Customer Service
Product Quality
Shipping
Return Claim MadeNo
See all answers

Review collected in partnership with Virgin Wines


Gillian Ulpen

Gillian UlpenGreater Melbourne (Metropolitan), VIC

  • Verified customer

Virgin Wine Offers

published

Have made 2 purchases through Virgin Wine Offers, have been very satisfied with both purchases. Wines have been delivered in timely manner, and have met expectations....will likely continue to make purchases through Virgin Wine club

Customer Service
Product Quality
Return Claim MadeNo

Review collected in partnership with Virgin Wines


Eric

EricPerth, WA

  • 4 reviews
  • Verified customer

Great range to choose from.

published

Signed up for a wine plan, and so far it's been good. Happy to stick with them. You are offered a wide range of prices, but the quality is always high regardless of what you choose. Good one, Virgin. Keep it up!!

Customer Service
Product Quality
Return Claim MadeNo

Review collected in partnership with Virgin Wines


Royce k.

Royce k.

  • 3 reviews
  • Verified customer

Absolutely stunning collection of wines!!

published

I have been with Virgin wine for more than 5 years now. I am with a wine plan, if you love wine you are in the right place. Premium quality wine from around the world, I am enjoying it. If you haven't tried Virgin's wine collection (I am a red person), you gotta try it to realise the worth. Keep rocking Virgin!!

Customer Service
Product Quality
Shipping
Return Claim MadeNo
See all answers
1 comment
Virgin Wines
Alex D.Virgin Wines

Review collected in partnership with Virgin Wines


  • Verified customer

A great variety of Reds and White wines and quick delivery

published

My wife and I enjoy a Red or White depending on the mood and really only deal with Virgin wines. We would like to thank Virgin wines for giving us the chance to deal with them.

Customer Service
Product Quality
Return Claim MadeNo
1 comment
Virgin Wines
Alex D.Virgin Wines

Hi Lawrence,
Thank you for your lovely review! I am so glad to hear that yourself and your wife have been enjoying our wines so much, we hope you continue to do so for a long time to come.
Kind regards,
Virgin Wines

Review collected in partnership with Virgin Wines

  • Verified customer

Virgin red wines

published

The wines are consistently good quality and interesting even if not always my preferred blends. The inclusion of different Australian labels with the occasional imported wines makes each shipment a good tasting one.

Customer Service
Product Quality
Return Claim MadeNo
1 comment
Virgin Wines
Alex D.Virgin Wines

Hi Vic,
Thank you for your review. I am very happy to hear that you have been enjoying our wines so much, I have no doubt that you will continue to do so. We hope to hear from you again soon!
Kind regards,
Virgin Wines

Review collected in partnership with Virgin Wines

Sia

SiaGreater Melbourne (Metropolitan), VIC

Not happy

published

Took up special offer once and today they took out money out of my account when I asked them what it was for as I never ordered wine they told me it was on the fine print so beware when you are taking up special offers .. so long story short it will take 7 business days to get my refund and pretty much it was my fault for not reading the fine print
As much as I was happy with the wines when I got them I cannot believe I had no notification of this.
Beware when you are purchasing

1 comment
Virgin Wines
Alex D.Virgin Wines

Hi Sia,
Thank you for your review. I have sent you a personal message in regard to the matter.
Kind regards,
Virgin Wines


Djena Dolkens

Djena DolkensSydney, NSW

  • Verified customer

They don't follow the plan

published

Great in theory and decent wine, but send wine (and charge for it) even though you skip the order and more often than your wine plan states. Just got a bottle of wine 4 weeks after the previous when I'm on a 12 week plan, and I skipped the last delivery. Go figure.

Return Claim MadeNo
1 comment
Virgin Wines
Alex D.Virgin Wines

Hi Djena,
Thank you for your review. I have sent you a personal message in regard to the matter,
Kind regards,
Virgin Wines

Review collected in partnership with Virgin Wines


ktp

ktpSydney, NSW

  • 3 reviews

Seriously terrible wine

published

As with some reviewers, did not know I was signing up for a regular order. You cannot cancel online. No single wine of quality. Nearly cried when second case arrived.

Customer Service
Product Quality
Return Claim MadeNo
1 comment
Virgin Wines
Alex D.Virgin Wines

Hi KTP,
Thank you for your review. I have sent you a personal message in regard to the matter.
Kind regards,
Virgin Wines


  • Verified customer

Great quality reds

published

I am really happy with the quality of the reds mix I received in December. Great value for money. I cancelled a few years back when not happy with all the imported reds I was receiving and only rejoined 4 months ago so this is my 2nd case since. I have been happy with both and look forward to the next one.

Customer Service
Product Quality
Shipping
Return Claim MadeNo
See all answers
1 comment
Virgin Wines
Alex D.Virgin Wines

Hi David,
I am very glad to hear that you have been loving our cases the last couple of months! I have no doubt that you will continue to enjoy these cases for a long time coming. Hope to hear from you again soon.
Kind regards,
Virgin Wines

Review collected in partnership with Virgin Wines


Olga

OlgaPerth, WA

  • 2 reviews
  • Verified customer

Superb variety and excellent quality

published

A few known favourites combined with a selection of new but none-the-less excellent wines. My wine advisor added additional bottles to fill the cases, based on my historical choices, that were again top class.

Customer Service
Product Quality
Shipping
Return Claim MadeNo
See all answers
1 comment
Virgin Wines
Alex D.Virgin Wines

Review collected in partnership with Virgin Wines


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Questions & Answers

frits vanirsen

frits vanirsenasked

I ordered 3 cases of a special promotion in july which incuded 2 glasses and 2 bottles of red at a cost of $ 130 a case have been received but I forgot to take the details of this offer is there anychance you could forward me the details wines all good

1 answer
Virgin Wines
Alex D.Virgin Wines

Hi fritz van,

Thank you for your question there. We have just sent through a private message as we need to confirm your customer and order details - we do not allow this on public forum.

Look forward to your response.

All the best,
Virgin Wines team.


frits vanirsen

frits vanirsenasked

I ordered 3 cases of a special promotion in july which incuded 2 glasses and 2 bottles of red at a cost of $ 130 a case have been received but I forgot to take the details of this offer is there anychance you could forward me the details wines all good

1 answer
Hobb L.
Hobb L.

kindly send me your email and contact number, so i can provide you the details.
Thanks.


Neil R.

Neil R.asked

Do you have to buy wine every month? i.e. is there a commitment?

3 answers
Peter B.
Peter B.

No you do not have to buy every month
Just buy what you need and when you need it

Virgin Wines
Alex D.Virgin Wines

Hi Neil,
You do not have to buy every month if you do not want to. You can purchase one-time offers, or introductory cases to our wine plan memberships. But even when on these plans, if you feel that it's not working out for you, you can cancel out whenever you like. There's no membership fees, or tie-ins. All you have to do is let us know.
I hope this helps, and if you have any further questions, please do not hesitate to contact us.
Cheers, Virgin Wines.

Neil R.
Neil R.

Thank you.


Get an answer from our members and Virgin Wines representatives

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