Virgin Wines

Enjoy my relationship with VW & have been using for many years now. On the odd occasion if there is a wine I don't like or late delivery they always make it up to me. I like to vary my orders between everyday quaffing wines, fine premium wines and some international wines. This year I have purchased the premium Xmas pack and I am looking forward to taking delivery in December!

Virgin Wines has a solid collection from around the world. It's pretty easy to find good wines at all price-points. Delivery is fast and easy. Returns are a backstop for wines you don't like, but that is a rarity as the quality is great. Keep up the good work!

I brought some wine for my elderly parents. Didn't realise until 2 months later that I had been signed up for a subscription. I called up to ask for my money back and cancel the 2nd delivery which was on its way, (I only found out when they charged my card) I told the lady on the phone that I didn't know I was signed up to the plan and also that… Read more

it is so much money and I couldn't afford it. She did arrange the refund. However just as we were ending the call, I asked "so I am completely out of the plan right" only at that point did she say no, you will receive an email in a month asking if you want to leave. So she knew that I was shocked by the charge, didn't know I had been signed up to the plan, but had decided to frame the conversation as giving my refund back and strategically not address that I was still on their plan. It is disgraceful that a company as big as Virgin has to decieve customers to run their business.

You need to find a different transport company to deliver you wines. The you are currently using is hopeless. Show reply

Variety of wines (red and white) at reasonably discounted prices. Show reply

Good offers sometimes, but really poor customer service. I have made so many attempts to contact this business, but unfortunately, all to no avail. I waited numerous timed more than 20 minutes to speak with customer service, but no one ever took the… Read more

call. I sent emails to resolve my issue and I got AI scripted, irrelevant replies. My issue still unresolved. Very disappointing.

The recent wines that I have received are very enjoyable. The White wines are lovely chilled and the Red wine goes well with a good steak. Great value for the money and delivery is on time.

Easy to select and purchase. Am a unlimited member so get free postage and quick service. Virgin will try call you and put you on a wine plan. Told them no and dont get calls anymore

Ordered my wine online, which was easy. Wine was delivered within 5-6 days, and there was a long weekend in between. Have sampled some of the wines, very pleased with my purchase.

If I could rate this any lower, I would. The customer relations person I spoke with was great. Unfortunately, they are the face of a terrible company whose number one objective is to be the most important factor in the transaction. Virgin Wines was unwilling to rectify their mistake and instead insisted that the customer cover it. shameful behaviour.

PayPay transaction went through straight away. 2 weeks later still no wine. Response from Virgin Wines made it clear their system doesn't play nice with PayPal. All they did was tell me they were cancelling the charge to pay pal and tell me to order it again myself. Avoid this company. Dodgy time wasting experience.

I initially purchased a box heavily discounted Virgin Wines some years ago. Then for some reason, I started receiving regular shipments which has continued to date. Some of the wines are OK. Now I receive phone calls in the middle of my golf game and Im not happy whilst putting. Not happy Jan.

The selections have always been perfect. The specials that come up often have a great selection as well. Always delivered on time without a glitch and their website is so easy to navigate. Show reply

Fantastic Intro Value: The initial sign-up deal was a steal. Getting a mixed case of 12 handcrafted bottles at a deep discount made the per-bottle cost extremely low for the quality received. Show reply

Very happy with my orders from Virgin Wines, they arrive promptly & always get what I ordered correctly, are all of excellent quality at a very reasonable price. Show reply

Wines are competitively priced with reasonable quality and a perfect record of delivery. It is rare for me to buy mixed dozens but Virgin Wines have generally provided a good range. Show reply

Great wines, great prices, very fast delivery. I like the mystery boxes, I have gotten some very pricey bottles at a fraction of the price at times. I have always been impressed with their reds, Australian or international varieties. If I buy any more wine my wife will kick me out. Show reply

The wines are usually excellent and if on the rare occasion there is a problem, they replace the wine without a quibble. There is an extensive range and we'll priced. The service is reliable, prompt and courteous Show reply

Tried to cancel the order when I received notice and payment advice. I didn't receive a "Tracking email" so want't aware the order was on its way. Also I just want to order wine when I need it. Show reply

Some of the specials are very good. I certainly don’t think all of them stand out but if you keep your eye out for what you like you can stock up the cellar at reasonable prices. I hate getting unsolicited phone calls which they haven’t done, I can ignore emails if they get too spammy… Show reply

The prices and range are good, but although I order infrequently I still seem to run into issues with postage. Right now I've been waiting nearly three weeks for an order and this is not the first time. So I would suggest order here if you don't care too much about when you'll actually get the wine.

They do offer a wide variety of product and their order processing and delivery is quite effective. My only grouch is that some of their red wines, mainly in the lower priced mixed packs, are a bit ‘newish’ and this reflects in their taste which can be off putting. Show reply

I have been very impressed with the wines that I have purchased. The quality has generally been exceptional. One of a mixed box did not suit my taste and Virgin were as good as their guarantee and replaced it with a great wine with no quibble whatsoever. I have no hesitation in recommending Virgin Wines and have recommended to family and friends Show reply

I have used Virgin Wines in the past but, unlikely to do so in the future. I received a email advertising a voucher for a $40 reduction on a dozen bottles. When placing the order, the voucher was accepted but at payment, the full amount was changed. When I phoned to query this, I was advised that the voucher was only valid for a minimum purchase… Read more

amount (which was above my order value). Nowhere in the advertisement or during the order purchase process was a minimum amount mentioned. If fact, the opposite, the voucher was accepted but, the full price was changed at checkout. As this was blatant false advertising, I cancelled the order and now I’m waiting for my money back.

Love Virgin Wines! Great selection in curated cases but also great choices if you want to just build your own case. I particularly love their diverse Italian offerings Show reply