Volkswagen Financial Services Australia

Ive had good experience with this lender, i downloaded the portal and could see every transaction, could change financial details and right to the end, it was no fuss, all paid off now.

Horrible finance company who are impossible to communicate with then they ruin your credit rating. No connection when calling and don’t care. Avoid at all costs

Google Review for Volkswagen Financial Services Australia Every person we spoke to gave us a different version of the process - no consistency, no accountability, and absolutely no urgency. Their internal systems are disjointed, and customer service is incredibly frustrating. No one seems to know what the actual process is, and no two staff… Read more

members give the same answer.

We made our final loan payment on 9 May 2025. When we followed up on 15 May, we were told they couldn’t locate the funds. After pushing further, the payment was “found” and backdated to 14 May - no explanation and no apology.

From there, we were told we’d have to wait seven days from that backdated “receipt” before a closure letter could even be generated. We were also told that unless we specifically called to request the letter be emailed (not posted), they’d just mail it - possibly taking weeks to arrive.

We were reassured by multiple staff that the closure letter would be issued and emailed as a priority on 21 May. That didn’t happen either. It took multiple follow-ups, escalation, and us calling again the next day before the letter was finally emailed.

To be clear: we did eventually receive the closure letter, but only after 12 days, numerous calls, and constantly being given conflicting information.

After fully repaying a $75,000 loan (from 100,000 + for R Line Touareg, this is not the level of service anyone should expect. If you're considering financing through VWFS - don’t. There are lenders who actually communicate clearly, take accountability, and respect your time. VWFS is not one of them.

Worst finance provider I have ever dealt with. Something as simple as updating direct debit details flat out doesn't work, meaning you have to rely on abysmal customer service. The service portal lacks basic security features like MFA, which is a bare minimum in this day and age with data breaches left right and centre.

VW Financial Services a DIS-service to VW vehicles! – Did not e-mail a statement to me as agreed. Continued payments were taken off the balloon payment, when suddenly they woke up and demanded settlement.

All dollars and no sense!!! – If I could give no stars I would. Single handedly the WORST finance company I’ve ever dealt with. Payout requested and paid to then be told I still owe money as final payment wasn’t factored into payout figure issued to me from them even though no terms or conditions stipulated on payout figure paperwork. When called to discuss not only initial… Read more

CS representative was rude but when escalated to their “supervisor” he was the rudest person I’ve ever dealt with and when requested to escalate further I was told it can’t be, he was the final stage of escalation and it wouldn’t go further unless I emailed them. I was then advised that he would be placing me on hold until I hung up. Appalling customer service is an understatement and I will never use them again or purchase a vehicle that utilises their services!!!!

Bad business partice – Very bad I have money in account still payment didn't go through. I checked other reviews it happens with other people to. If this happens with other people to they should write review to.when I call them they don't know how this happen.

Impossible to create an account – About 7 years ago I got a car loan with this people. I created my account on their website to keep control of my loan and then it was totally cancelled. Last year, I got a new car loan and there is not way to create my account again, because some of my personal information are already on the system. Even, we tried to create a new account with… Read more

different email address but in doesn't work. Customer service have not idea about how to solve the problem and them contacted IT services but nothing. The last 2 weeks I have sent messages and not replies received. I have been waiting for months for a simple solution and that people are not able to do it.

Worst financial service – I have received a default notice for an already paid off loan. Car was written off last year and paid off by my insurance and Volkswagen finance keep sending me invoices for different figures time to time. When I contacted them and explained the story several times to different people each time, they were apologizing but never have done anything… Read more

to solve the problem. None of the staff can explain where these figures coming from. Worst service ever received.

Worst customer service ever experienced – First lied about interest rate. Said something verbally and charged different rate on paper. only realized after 10 mo of paying. Worst customer service ever all the people we talked literally are there to rip people off to make the company rich by hook or crook. The answer basically was ha ha gotcha you signed the paper. First time taking out car… Read more

loan, Worst decision ever made going with this finance. Calling them is just like why bother. Takes few weeks to get reply to any email. Wanted to payout but ended up paying interest for more weeks, only because I had to wait for their ridiculous reply which was of literally 4 lines saying we are not here to help but to rip you off. I wish I kept the record of the conversation with that guy who said he was giving us the "best rate" of 6.99 but no on paper it was 7.29. Trusting the brand was the worst nightmare ever. It was so stressful to deal with them. Never buying VW or any other cars this financial company deals with.

Amazing Customer Service from Brandon – I called twice in two days and was fortunate enough to speak with the same kind gentleman who helped me with getting more details around my current loan. Brandon was supportive, and made me feel more at ease with my questions and went above and beyond to help me. Brandon is a true asset to the company, and his customer service was equal parts… Read more

friendly and helpful as he offered honest advice and support. Hopefully more people get the opportunity to speak with Brandon, as he quickly resolved my issues, with a great sense of humour as well. Thanks Brandon, I hope I get to speak with you the next time I need support with my VW Loan.

THE WORST SERVICE EVER!! – I have called the 1300 734 567 number and have had my time wasted, not to mention a very poor customer service experience of speaking with 4 individuals within the customer service and collections team who were rude, unfriendly and either transferred the call to another area or hung up on me, forcing me to call again and again waiting on the line… Read more

and having to ID myself multiple times without actually solving the matter that I have called to resolve.

I did take the names of 2 of the operators - Zane - ref#1109 and Vanessa - said she was in the collections team, located in QLD, however would not give her ID or confirm that the call was being monitored.

The above contract is in my ex-partners business name AND I have 3rd party authorization to make enquiries on the contract since it commenced nearly 4 years ago. I am trying to change the next DD date and then being transferred to the collections team who are then denying my rights to access the account when I have always held 3rd party authority.

I am simply not going to continue paying for the remainder of the loan, if this is how you treat your customers! It seems like you have a very low standard in the type of people you employ to represent your brand as a customer I can't even get a hold of a competent person to speak to and I have wasted over 50 minutes of my time today.

I certainly know I will never, ever, ever obtain finance through this company again! The worse service and experience with a financial institution to date and clearly this isn't just my opinion - seems to be the case for most of your customers judging by the very low ratings you have on product review. Take a good look at them as they are reflection of the NON-EXISTENT CRAP SERVICE that people are experiencing!

Horrible customer care – I’ve had many loans with VWFS, this time around I bought my vehicle out, and paid the loan out, 8 days down the road and they still haven’t lifted the encumbrance.

Incompetent – After a two year early payout I still have not been released from the loan despite receiving full payment they have not closed the account stating provider error sorry. Default letter was also sent twice yes an apology was received and they acknowledged the loan was paid out two years ago on a number of occasions however the time involved in… Read more

chasing this up has been very frustrating. They take your call listen and just do nothing. As a long standing customer of over twenty years I can no longer recommend.

Lying Incompetent Theives – Had a very stressing experience with vwfs costumer services. Had to make 4 phone calls and each person has different numbers of amounts needed to be paid. When asked they couldn't provide any aswers as why. Had 2 rude costumer service agents which seems like they are working from home. Very incompenent.

Worst and most useless finance company ever! – I have 2 approvals by 2 other lenders, yet this company wanted me today, to add my wife to the loan, as they could not see me able to service the loan on my own.....They couldn't even be bothered probably crunching the numbers....Don't use them ever!!!!

Rubbish – Robbed me off my initial $1k deposit, then gave me a wrong payout letter, paid it off and then they come back to me saying I still owe $800. Paid that, and now they can’t release the PPSR for 7 days whilst there is a buyer waiting to pay for this piece of dog turd Cupra that I bought. VW finance don’t seem bothered about all their negative reviews… Read more

which leads me to believe they don’t care about their cars either so I’ll never buy a VW or finance through them again. Worst ever

On cars they don't have a loan with – I took a loan with Macquarie car loans, paid them out... Did a PSR Check and have this Volkswagen Finance as a security.... They are putting themselves on cars they don't have loans on.... Bunch of crooks.... I have investigated this and Sunco Maroochydore write up the loan and put my vin number on another person's car loan..

Love your work, best customer service ever – Can't thank you enough for your understanding and taking the time to help me get back on track during some very hard times. Thank you Gary for your awesome knowledge and customer service. I highly recommend this financial service to others. The only negative is that my first phone call was disconnected and I had to call back but they made up… Read more

for it by giving me a good customer service experience given the hard times I am experiencing. Thank you!

WORST COMPANY EVER – If I could give -100 stars to them I would. I surrendered my vehicle last year due to loss of 1.5 years work bc of Covid. VW said they would contact me once the car sold to sort out repaying the balance. June of 2022 I still never heard from them it was only when I realised they put a default on my credit file because on inactivity on making… Read more

repayments.

I rang them and they told me the car sold in March and they tried to send me a letter. Not a phone call or email like they have done in the past, a hard copy letter that we never received. And to my previous business address , but they had sent me letters many times to my current address and have emailed me many times.

Many times trying to sort this out with them on the phone to have this default removed and I keep getting handballed between 'departments' and conveniently no one is ever there in the other 'department' and I have to keep waiting to get calls back, which I never do.

The worst . Don't ever use these people

Theft and fraud – Had a loan for 3 years, paid the balloon payment on time a few weeks before the end of the lease. Then I noticed a month after the lease finished that VW finance were still taking out payments. I had to call them to rectify it and get refunded for 2 direct debits. Taking money from my bank account after our singed lease ended is theft. The fact… Read more

that I noticed it and had to rectify the situation means they probably would of just kept stealing my money. How many other people have they done this to who didn’t notice ? It was a standard agreement with a start and an end date, it should of never happened.

Not helpful at all!! – After paid out early in full, and waited for more than a week, still has not release me from PPSR. Spoken to the customer service and the PPSR team numerous times, still no action was taken. Really bad service! Just took my money and not releasing me from PPSR! My buyer has been waiting to buy and settle on my car until it's all clear. Not recommend to anyone at all!

worst finance company- don't even go there! – interest rate is a lot higher than others $35 dishonour fee for one DD fail (a class action has been made against banks for high fees why not this company) when I paid out my loan and called questioning why it took so long to appear on my statement let alone the encumbrance staying there for over a week, I was told its not an "live" system (like… Read more

what???). this is all after being on hold for 30 mins plus each time.. pathetic and would not recommend at all

Incompetent til the end – If no stars was an option that would the rating I would use. After a relevant painless process I was confronted with a threat of having my vehicle repossessed. After some investigation (about 3 hours on the phone to 4 different people who didnt care whatsoever) I discovered that VWFS had the incorrect mailing address, phone number and email… Read more

address so all attempts to contact me regarding the balloon payment went unanswered obviously. Although in the meantime VW were more than happy to continue debiting my account on a fortnightly basis.

I obtained a payout figure and paid this within 24 hours. I thought all was well when the portal reflected that I owed nothing, which was cemented by receiving a letter stating my credit contract is finalised. However how wrong I was.

48 hours after receiving the above letter my car was repossessed!! I had to fight hard to get the car returned on the same evening, and of course this all happens after hours when you can not get a hold of anyone to dispute it!

The repossession company blamed VW stuffing up and not communicating to them that the car was no longer a security interest. Hard to know who to believe really.

I have emailed several different departments within VWFS as well being on hold to speak to someone to understand how such a momental mistake could happen. No surprises here but no one seems to want to take responsibility or apologise.

Strongly advise against using this financial service. This entire experience has ruined Volkswagen forever for me.

Wow. Test your patience with this one – If you are due for a heart check, don't bother. This is better. Dial (02) 96956311 or 1300 035 790. The 1300 picks up fairly quickly, takes all the details and then puts you through. Minimum 20 min hold. It's got all the features of checking your stress levels and tests the probability of having a heart attack in the near future. It's even got the… Read more

'unfortunately we cannot put you through to that department'. Try it. Your health is important to them.

Worst finance company ever – Rude customer service and when you ask to speak to a supervisor none get back to you charge late payments even though all payments are made everytime you talk to them payment amounts change currently looking at legal advice if anyone is wanting to start like a class action feel free to contact me this company clearly is thieving criminals and we need to stop them

The most devaluing refinancing experience I have ever had. I guess they don't want your business – Disrespectful and rude to customers, give conflicting information all the way through the process including changes to the interest rate they will apply, three different payout loan balance figures given, none of which matched up with the final invoice. Never use VWFS. Too hard. I paid the loan out in the end.

Should be a class action against them – Just like many others, I have continued to be debited for monthly repayments long after the loan was paid in full. No one gets back to you, customer support email take a week to get back to you and is never helpful. The online portal is legitimately a scam... to reset an account password you need to enter your email, only there is no option… Read more

anywhere to enter your email, once you fill out your details it tells you that your account doesn't exist.

Wish I read the reviews… – Started terribly at the dealership. The most unprofessional finance group. They have made countless errors, and after months of having the car i’m still dealing with mistakes they’ve made. I will never finance through VWFS again. And I definitely wouldn’t recommend anyone else use them. If you’re looking, also be sure to read the google reviews. I have learnt the hard way.

Absolute Criminals – Dont deal with these criminals. Firstly they like to finance you into a $130000 vehicle, then after 3 years make it so hard to pay it out its near impossible. Then they bag every other dealer telling me that they are black flagged against them as a supplier. VW finance is just a bunch of liars.

never return calls, don't communicate, lose transactions, just avoid them