Fantastic customer Service
I had to put my own car in for panel work etc, but couldnt be without a car for 10 days as I have a whole series of medical tests/appointments this week. (and all at Drs offices or Hospitals all over the city. I had tried to ask friends for rides etc, some could do one or the other, but particularly could get/afford the $40 uber fare to the Prince Charles Hospital. So I booked the car, knowing it would be very difficult to afford it as Ive been out of work for ^ weeks now. Anyway, long story short, a friend really came through for me....so I di...dnt need the car. Friend only confirmed he could help late Sat afternoon, past the 48hr refund cancellation period. I called Vroom Vroom Vroom, explained all Rhanny. He was great, sympathetic and understanding, couldnt promise a "courtesy refund" but he would try with/through his manager. HE CAME THROUGH. they are giving my full refund!! Made my week, not just my day. Think a lady - [Name Removed]? had called (missed the call) to follow up as well. I'll definitely be using them again. Thank you so much guys!! Cant say enough about your staff and company. If anyone is looking into renting a car, please use Vroom Vroom Vromm. Amazing customer service and support. They were also the cheapest when I was searching for the best deal. They maybe low on price, but definitely NOT on service. THX again!!
Extraordinarily good customer service
I made a first-time booking using the comparison website and found that very easy. But, having booked well in advance, I rang Vroom Vroom to ensure that even though the booking was confirmed, the supplier had the vehicle reserved for me. Bernie from Customer Care confirmed my booking details and then offered to ring the supplier to check. She rang back confirming that the supplier had things in order and also gave excellent advice about insurance options. All this with a pleasant and enthusiastic manner. Wow! Vroom, you have hooked me.
Thank you Zandra
Great service. Not only answered my questions quickly but also booked and confirmed exactly what I was wanting. So good to find someone efficient and not only that but friendly as well. Thank you Zandra. You are a gem!
Great customer services
I had great assistance and customer services from Rhanny, who helped me arrange a car seat, which made travelling with an infant a lot less stressful! Highly recommend using this service.
Kim at Vroom Plus is an absolute legend , goes above and beyond with service and the company does what it promises
Vroom plus saved me heaps on original booking costs , kept me up to date on new costs , definitely worth using to save yourself money , even got me copy of invoice
CUSTOMER SERVICE - RHANNY
When booking I was a little confused about a few things but I had amazing support and awesome response time too. I got all answers to the questions I asked as well.
Customer Service - RHANNY
Awesome customer service from RHANNY who answered all my questions that i had asked through live chat. Very patient and helpful, met all my expectations. I would definitely recommend browsing on CALLHIRE.com.au. You will not be dissappointed.
Thank you again :)
The reviewer stated that an incentive was offered for this review
Nothing is too much Nothing is too much trouble for Rhanny.
I had booked a car after requesting an additional driver in included rate. The one that came up was through Vroom vroom. After completing booking noted no mention of additional driver. Contacted customer service (very fast) and Rhanny responded. After short while she made contact direct with supplying company and got us our additional driver inclusion. Excellent responses, excellent and FAST customer service. Will definitely recommend to others.
Wonderful support Team and Excellent car Hire pricing comparison
Vroom Vroom Vroom was extremely helpful in finding the best value for Hire cars, the price was so good I had to call to confirm there was no technical error and Rhanny from the support team was lovely and called the hire company to follow up on my behalf, and did so in such a timely and professional manner. It was so very much appreciated!
Thank you Rhanny!
Great and quick service
Our airline cancelled our flight from Wellington to Brisbane, so to go on the same day, we will have to fly to Christchurch and then on to Brisbane. We had already given our flight number for our rental car. I emailed to say our flight number was now different, but we would still be picking the car up at roughly the same time. Rhanny, a customer care representative emailed me the same day to say she had let the car rental firm know of the new flight number. Very quick response.
Change of pick up time
Virgin cancelled a flight we had to Perth which necesitated changing the pick up time for our hire vehicle. I emailed then to advise of the change and was contacted by Rhanny Covita within a few minutes. Rhanny took control and made the changes quickly and efficiently. The speed in which she made the change was very impressive indeed. She solved the problem quickly in a very professional manner. It's great to know that this type of personal service still exists!
Perfect customer service
Rhanny Covita was exceptional. He handled my concern very professionally and got me an even better deal in the end. This made up for our terrible flight thus far. Thankyou
Keeping your bond as long as it's possible.
It's the same scamers who run Motorhome Republic. They will offer you a car, but once you wil call they they will give you only couple hundreds more expensive one.
1. Car - aircon and handbrake had broken on second day of the trip
2. Bond payment - Apollo employee in Cairn refused to take bond by debit card, even it in term with Motorhome it was a clause which allows to do that.
3. Employee was lying and doing everything what possible to make us buy additional insurance package
4. They didn't pay back bond until I make a call. They send me the confirmation that they did 2 weeks ago, but money appear on my account " magically" right after my call.
Riz was so amazing and she helped me find such an unbeatabily Amazing deal for 5 days! Totally recommended !
Riz was so amazing and she helped me and my family find such an Amazing deal for 5 days! I couldn't even believe it Totally recommended 5 star rating , thank you guys!
Rent A Car
I Have been chatting Riz, in order to book a 8 seater van, I was highly impressed how he / she handled it.Appreciate your awesome work.I have never had a nice chat.
The reviewer stated that an incentive was offered for this review
Great Pricing, cheaper than dealing with Europcar Direct
Much cheaper to use VROOM than the rental company directly. $3OO cheaper on a 7 day hire. Insurance through them cheaper too. Easy booking process. Have used VROOM both domestically and internationally, have always been happy.
Car hire service provided by agent was fantastic and simple
Customer service was very quick precise and painless, the agent responded to my questions very quickly and precisely they arranged a very good deal and provided exactly what I wanted and confirmation was on my email before I had completed the chat on line,
RipOFF! Go to the rental site to get better price
I went through their quote and gave me $220 including a child seat at $22/day.
Went to Hertz, the provider they are hiring from, it was $160 with child seat at $40 for the ride.
Both car hire price as well as child seat price was more expensive through VroomVroomVroom for me.
Poor customer service on car hire
We hired a car from Adelaide airport. The price was excellent and the car was perfect for what we wanted. Our $1,000 bond has not been returned and we are fighting with the company to get it back. We were told today it takes three weeks. Would not use this company again based on constant lies.
Best deals & great service
Their customer service was second to none. Never had trouble with any payments or reservation. All suppliers always accommodated our requests for the type of vehicle we wanted. We mostly rent cars to use for a driving holiday and all cars were just perfect for what we needed.
Questions & Answers
What are the insurance options for a driver over 50
Vroom provides a link to an accident policy independent of Vroom. We accepted it on the basis that it allowed us to avoid the often quite expensive policies offered by the car hire firms. We are over 50 and there were no issues.
I just booked using your website.
I didn’t have to pay anything. All I did was write my name and email and booking was confirmed for a (thrifty) car.
Do I pay at thrifty?
Bit worried when we go to thrifty that our booking doesn’t even exist or it costs a lot more than your page had.
Hi good day. Is it possible to rent a car from this platform and later purchase excess reduction later for the respective car rental company?
Greetings.... Yes of course you can do that.
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