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Vroom Vroom Vroom
4.1 from 181 reviews

Reviews

Review distribution

5 star
126
4 star
14
3 star
3
2 star
11
1 star
27

Riz was so amazing and she helped me find such an unbeatabily Amazing deal for 5 days! Totally recommended !

published

Riz was so amazing and she helped me and my family find such an Amazing deal for 5 days! I couldn't even believe it Totally recommended 5 star rating , thank you guys!

1 comment
Vroom Vroom Vroom
Tia H.Vroom Vroom Vroom

Hi Tee. Thanks for providing such a glowing report of your experience with Riz. She will be so happy to hear your recommendation. Wishing you safe travels. Tia


Rent A Car

published

I Have been chatting Riz, in order to book a 8 seater van, I was highly impressed how he / she handled it.Appreciate your awesome work.I have never had a nice chat.
Cheers

Value for Money
Transparency
Customer Service
Booking Process
Vehicle TypeKia Carnival
See all answers
1 comment
Vroom Vroom Vroom
Tia H.Vroom Vroom Vroom

Hi Mohamed. Thank you for sharing your feedback. We are glad Riz was able to assist you with booking a vehicle. She is a little superstar. Wishing you safe travels - Tia.

The reviewer stated that an incentive was offered for this review

Macca

MaccaSouth East Queensland, QLD

  • 2 reviews

Great Pricing, cheaper than dealing with Europcar Direct

published

Much cheaper to use VROOM than the rental company directly. $3OO cheaper on a 7 day hire. Insurance through them cheaper too. Easy booking process. Have used VROOM both domestically and internationally, have always been happy.

Value for Money
Transparency
Customer Service
1 comment
Vroom Vroom Vroom
Tia H.Vroom Vroom Vroom

Hi Macca
We are so glad you are happy with our service. We strive to make it as easy as possible for our customers. Wishing you safe travels. Thanks Tia.

Car hire service provided by agent was fantastic and simple

published

Customer service was very quick precise and painless, the agent responded to my questions very quickly and precisely they arranged a very good deal and provided exactly what I wanted and confirmation was on my email before I had completed the chat on line,

Value for Money
Transparency
Customer Service
Booking Process
See all answers
1 comment
Vroom Vroom Vroom
Tia H.Vroom Vroom Vroom

Hi Sandy
Thank you for the feedback. We try our best to ensure we assist our customers with their car rental questions and bookings. Glad the team were able to provide you with a great deal. Thanks Tia


RipOFF! Go to the rental site to get better price

published

I went through their quote and gave me $220 including a child seat at $22/day.
Went to Hertz, the provider they are hiring from, it was $160 with child seat at $40 for the ride.

Both car hire price as well as child seat price was more expensive through VroomVroomVroom for me.

1 comment
Vroom Vroom Vroom
Tia H.Vroom Vroom Vroom

Shelley english

Shelley englishSouthern and Hills, SA

Poor customer service on car hire

published

We hired a car from Adelaide airport. The price was excellent and the car was perfect for what we wanted. Our $1,000 bond has not been returned and we are fighting with the company to get it back. We were told today it takes three weeks. Would not use this company again based on constant lies.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Received Booked Vehicle No, I received a better vehicle
See all answers
1 comment
Vroom Vroom Vroom
Tia H.Vroom Vroom Vroom

Chaser12

Chaser12South East Queensland, QLD

  • 2 reviews
  • 1 like
  • Verified customer

Best deals & great service

published

Their customer service was second to none. Never had trouble with any payments or reservation. All suppliers always accommodated our requests for the type of vehicle we wanted. We mostly rent cars to use for a driving holiday and all cars were just perfect for what we needed.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Vehicle TypeAudi A4
Received Booked Vehicle Yes
See all answers
1 comment
Vroom Vroom Vroom
Tia H.Vroom Vroom Vroom

Hi there, thanks so much for leaving this feedback. We are glad to hear about your VroomVroomVroom experience. Happy travels - Isobel


Rogue

Rogue

  • 3 reviews
  • 4 likes

I would like to give this company half a star if it was possible. Buyer beware.

published
Value for Money
Customer Service
Booking Process
Vehicle Condition
Vehicle TypeToyota Corolla
Received Booked Vehicle Yes
See all answers
1 comment
Vroom Vroom Vroom
Tia H.Vroom Vroom Vroom
  • Verified customer

Customer Service provided was Absolutely Great!

published

The customer service (Ms Kim Butler) is very helpful and reliable. She willingly followed up with Thrifty to help me solving the dispute between Thrifty and me.
I was being charged extra and was unsatisfied with the invoice issued by Thrifty - which was not transparent (certain charges were put on me without proper explanations)

After rounds of rounds of communications, I am now able to get my reasonable refund back, thanks to Kim's help.

Value for Money
Customer Service
Booking Process
Vehicle Condition
See all answers
1 comment
Vroom Vroom Vroom
Tia H.Vroom Vroom Vroom

Hi there! Thanks so much for your feedback. We have passed on these kind words to Kim. We are glad to hear that you have had an awesome experience with VroomVroomVroom. Best regards, Isobel.

  • Verified customer

Beware can't cancel easily

published

Vroom Vroom advertises that you can cancel easily, but in actual fact you cannot do it online or through them. They advised me to call the car rental company and cancel the booking, which was difficult as I did not have access to a phone. Other car booking services cancel for you and as they should.

1 comment
Vroom Vroom Vroom
Tia H.Vroom Vroom Vroom

  • Verified customer

Be clear of what to expect when buying car insurance through vroomvroom

published
2 comments
Vroom Vroom Vroom
Tia H.Vroom Vroom Vroom
Vistruvius
Vistruvius

Thank you for your helpful reply, and the offering of assistance. Appreciate it. I have sent an email with the above-mentioned requested information.


Ripoff

published

The service was ok and the car was new so that was ok too but it was a total ripoff - much more expensive than if I had gone direct to the car hire place. Expensive lesson learnt and I wont use this company again

1 comment
Vroom Vroom Vroom
Tia H.Vroom Vroom Vroom

So helpful and pleasant

published

Customer service was excellent
Every detail was handled promptly and all our requests were met in a professional manner and experience knowledge

1 comment
Vroom Vroom Vroom
Tia H.Vroom Vroom Vroom

Thank you for the feedback Owie. We are pretty proud of our Customer Care Team - will definitely pass on your kind words. Thanks again Tia.


Comparative site with additional booking feature.

published

Handy online chat feature which helps interstate visitors with questions. I have not used the online booking service yet and will keep this site in mind for price comparisons when i have figured out the particulars like depot locations and dates.

1 comment
Vroom Vroom Vroom
Tia H.Vroom Vroom Vroom

Hi Kaety, thank you for your feedback. Please let us know if you do require any further assistance for your upcoming booking. Cheers Tia.

Effortless

published

Thanks Riz for changing our pick-up time. Effortless .... a great start to our Christmas holiday without too much time required

1 comment
Vroom Vroom Vroom
Tia H.Vroom Vroom Vroom

Great service after I made a booking mistake

published

I supplied the wrong email address and Zandra was most helpful in fixing and resending my booking. Great online chat service!

1 comment
Vroom Vroom Vroom
Tia H.Vroom Vroom Vroom

Hi Allan! Thanks so much for your wonderful comments. We are glad you have had a good experience. Your positive feedback will be passed onto Zandra. Thanks again for being a loyal customer and writing this great review. - Mic


CCW

CCWSingapore

  • Verified customer

Beware of making reservations through this platform

published
1 comment
Vroom Vroom Vroom
Tia H.Vroom Vroom Vroom

Fantastically easy

published

Service was great I had questions that were quickly answer and any fears that I had in making a booking and finding extra charges was quickly dispelled. Awesome service and result for me so I definitely made a booking after being referred to this site.

1 comment
Vroom Vroom Vroom
Tia H.Vroom Vroom Vroom

We are glad that you have had a great experience booking with VroomVroomVroom. If you’re travelling somewhere again soon, don’t hesitate to contact us. Have a great week, Julia.


Live chat

published

Quick response time and accurate answer within minutes. Much appreciated help and assistance. Would recommend to use this service :)

1 comment
Vroom Vroom Vroom
Tia H.Vroom Vroom Vroom

Hey there Sean! Thank you so much for your positive review and recommendation :) Have a wonderful day - Isobel


Thanks a lot

published

Riz was really helpful and fast. She helped solved my problem within 5 mins. Appreciated the help
Thanks a lot!

1 comment
Vroom Vroom Vroom
Tia H.Vroom Vroom Vroom

Hi :) Thanks so much for your review! We will pass on your positive comment to Riz. Have a great day - Isobel


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Questions & Answers

joseph n.

joseph n.asked

Hi good day. Is it possible to rent a car from this platform and later purchase excess reduction later for the respective car rental company?

1 answer
Chaser12
Chaser12

Greetings.... Yes of course you can do that.


Jon

Jonasked

I've just got an email quote from Vroom Vroom Vroom. Their email address is VroomVroomVroom <response@cartrawler.com>. Cartrawler has horrendous reviews. What's their connection?

1 answer
Vroom Vroom Vroom
Tia H.Vroom Vroom Vroom

Hi Jon! Thanks for your question. Car Trawler is our partner for some of the international bookings. Should you need any further information, please do not hesitate to contact us at help@vroomvroomvroom.com.au Have a great day, Julia.


Luis H.

Luis H.asked

How to get to live chat?

2 answers
Vroom Vroom Vroom
Tia H.Vroom Vroom Vroom

Hi Luis! Just check this page and you will find live chat window in the right bottom-right corner -> https://support.vroomvroomvroom.com/
Let me know if there is anything else I can help you with.
Julia

Mary
Mary

As above the Live Chat window was on the bottom of the screen so I just clicked on to it.


Get an answer from our members and Vroom Vroom Vroom representatives

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