Vroom Vroom Vroom

Fantastic customer Service – I had to put my own car in for panel work etc, but couldnt be without a car for 10 days as I have a whole series of medical tests/appointments this week. (and all at Drs offices or Hospitals all over the city. I had tried to ask friends for rides etc, some could do one or the other, but particularly could get/afford the $40 uber fare to the Prince… Read more ·  1

Charles Hospital. So I booked the car, knowing it would be very difficult to afford it as Ive been out of work for ^ weeks now. Anyway, long story short, a friend really came through for me....so I didnt need the car. Friend only confirmed he could help late Sat afternoon, past the 48hr refund cancellation period. I called Vroom Vroom Vroom, explained all Rhanny. He was great, sympathetic and understanding, couldnt promise a "courtesy refund" but he would try with/through his manager. HE CAME THROUGH. they are giving my full refund!! Made my week, not just my day. Think a lady - [Name Removed]? had called (missed the call) to follow up as well. I'll definitely be using them again. Thank you so much guys!! Cant say enough about your staff and company. If anyone is looking into renting a car, please use Vroom Vroom Vromm. Amazing customer service and support. They were also the cheapest when I was searching for the best deal. They maybe low on price, but definitely NOT on service. THX again!!

I would like to give this company half a star if it was possible. Buyer beware – Despite the 4 stars this company had earned, there is a very good reason why they do not deserve a 5 star. I booked a car through their website and the process was straight forward. But that's the end of the customer journey map. What follows next is a series of customer pain points which include, confusion, frustration and dissatisfaction. I paid… Read more

for the rental fee and insurance with a credit card. When I went to pick up the car the following day at Thrifty, I was charged the rental fee and had to pay the insurance fee again. I showed them I had booked the car with Vroom x 3. Apparently, that was not valid and was told by the customer service representative at Thrifty that I would have been better off booking the car through Thrifty in the first place! That was the biggest and unexpected surprise waiting to happen. No transparency whatsoever. If there's one thing us customers do not want to happen, it's unexpected surprise. So I basically paid for the same service twice! Vroom x 3 certainly knows how to piss a customer off! If I had known that Thrifty was going to charge me when I arrived at their doorstep, I would not have bothered with this bloody thief of a company called Vroomvroomvroom. If you are familiar with ZMOT (Zero moment of Truth) Vroom x 3 would be wise enough to consider that we live in a society where consumers can now talk freely to one another and exchange experiences and information via social media and review sites such as this. Just another company with crappy business model wanting to take a fraction of the pie without regard to providing value to consumers. Stay away from this company by all means if you don't want a crappy day.

Be clear of what to expect when buying car insurance through vroomvroom – Car rental application process was smooth and user friendly. The main point of this review is to encourage would-be users of vroomvroom to be clear of what to expect should you choose to purchase car excess insurance through vroomvroom ('3rd party insurer') rather than directly with the car rental company that vroomvroom links you with. Should… Read more ·  2

any excess payment be due at the end of the rental period, you would still have to pay the full excess amount to the car rental company first, then wait for more than a week (which is where I am now) for the rental company to send you the repair invoice, which you would have to submit to the 3rd party insurer together with other required documents which the rental company will provide you with.

11 days after returning my rental car and being charged with the full $4000 excess by Budget on my credit card, I'm still waiting for the repair invoice from Budget, which I will submit to the 3rd party insurer before they can even begin to assess my claim. (to be fair, Budget promises to refund me the unutilised portion of the $4000 after repair costs have been accounted for)

I hope this gives a fair idea of what to possibly expect should you purchase car insurance through vroomvroom's website, rather than directly with the car rental company, and end up in the unfortunate situation of having to pay excess (in my case, it was for a scratch at the back of the car which I only discovered when returning the car, without any inkling of how the scratch came to be)

I appreciate that vroomvroom provides a link with 3rd party insurers when renting a car through their platform.

I do think it's important to know what to expect when you do purchase insurance through this link.

Purchasing insurance directly with the car rental company may cost more, but saves all the work that I've described above, which still remains to be completed.

You make the choice.

Caveat emptor, and cheers.

I used East Coast Car Rental for a weekend trip around Adelaide and the Barossa. Booking through Vroom was cheaper than booking directly with East Coast. On arrival at the airport I contacted East Coast to inform them and proceeded to the pick up point where the van arrived in one minute. The app showing the location of the van. Picking up the… Read more ·  1

car was a breeze, under 10 minutes. The staff were friendly and courteous. The vehicle was better than the one selected (Kia 7 seat to Hyundai 8 seater). There car was a delight to drive and had plenty of room for everybody. We toured McLaren Vale and Barossa.

Seamless booking. I'm always booking vehicles in different parts of the world. Vroom is easy-peasy to use. Cancel if you find a cheaper price. Thoroughly recommended. Show details ·  1

Pleasant – Easy company to deal with Website easy to use compared with others. Easy to pay a deposit with rental company. Other comparison companies who do not offer this option. Show reply

Incomplete information leading to no car despite booking and terrible support – Am absolutely disappointed with Vroom Vroom Vroom booking system, as it did not specify that a P2 licence holder will not get the car despite having a valid booking. Upon landing at the Hobart airport and walking up to Avis desk I was informed that they cannot give me the car since I hold a P2 car licence. I was put in a bad situation at airport… Read more

for hours as I could not get a car. I went on all car kiosk desks requesting for a car and none could provide due to same reasons. My whole trip was jeopardized due to no car availability despite pre booking done via Vroom Vroom Vroom.

My pre-booked car insurance worth 82 dollars from their site, was lost too as it was not refunded to me since I cancelled post the date of issue. Obviously I couldn't have predicted the future of car denial at airport and cancelled the insurance in advance now ,could I have ?

Appauling Service – Rang 2 hours before pickup stating hire company closed at 6pm if I was not there by 6pm no one would be available. My booking was for 6pm. No mention of a deadline of 6pm at time of booking. No leeway advised for late flight etc. Took 15 attempts to get through and only alternative was 3x the original amount. AVOID.

My experience with Vroom Vroom Vroom was truly outstanding. The customer service representative who assisted me delivered exceptional service from start to finish. He was patient, attentive, and took the time to fully understand exactly what I was trying to accomplish with my reservation. He handled my request with impressive speed and accuracy,… Read more ·  1

making all the necessary changes seamlessly. What stood out most was his attention to detail—he carefully confirmed that the updates I requested would not affect the price, which I greatly appreciated. That level of transparency gave me complete confidence in the process. He also followed up promptly by sending an updated confirmation reflecting all changes and ensured my original reservation was properly canceled. Everything was handled efficiently and without any confusion or inconvenience. This was a smooth, stress-free experience, and a perfect example of what excellent customer service should look like. Professional, reliable, and highly effective—I couldn’t be more satisfied.

I find booking a rental car with vroom vroom vroom is great. But I would recommend always taking a printout of your booking conditions and price breakdown when you arrive to collect your car or have screenshots saved and readily accessible when you… Read more ·  1

pickup the car. Sometimes the car rental co will want to be charging you more than was quoted when you booked. I recently hired a car from Melb Airport and Thrifty tried to charge me more at pickup than I'd booked it for. Upon me showing them the printout it was corrected. The Thrifty staff there are friendly and I like using the company, but disappointingly after drop off was slugged more than $320 for mileage when my car rental had unlimited kms. Contacting VVV via their app for help was super easy and their support staff were quick to investigate and my refund is now on it's way from Thrifty. So yes, I can definitely recommend Vroom Vroom Vroom and will keep using them.

I always book with VroomVroom. They offer competitive rates and excellent support. I had a problem with the car hire charge and VroomVroom sorted it out. Much easier to deal with than with the car hire company directly. Thanks Rhanny and thanks VroomVroom Show details ·  1

VroomVroomVroom great customer service – We had a car booked through VroomVroomVroom in Vancouver for when we left our cruise. The morning we were arriving, we received an email from the hire company saying the hire had been cancelled. No reason given. We rebooked through VroomVroomVroom with another hire company. When I raised it with V V V, they apologised profusely and then… Read more ·  1

unprompted, issued a goodwill payment to our bank account. The young lady looking after this incident followed everything up as she said she would and made everything happen. Customer retained. Well done.

Busy Exeter – Our car rental offer was good value. Unfortunately, very soon after booking the car we were contacted by the local agent in Exeter that no cars were available. That upset our plans. But, we have received a full refund. The local, Australian, customer service team were extremely helpful. Show reply

Great Service [Name Removed] – [Name Removed], in Vroom Vroom service was excellent. Could not have been more helpful. Pleasant to deal with and great follow up. Areal attribute to her Company. Nothing to do with Vroom Vroom but Bargain Car Rentals need to address their Phone Service Department. Sitting on the phone for a half hour and then being told to phone back later is… Read more ·  1

just not good enough. However, once at the car collection office everything was efficient and the car is great.

Change of details – I needed to change details on my hire car, I went through the chat and spoke to Rhanny. She was absolutely amazing and got my booking sorted out quickly and efficiently with no problems. Thank you! Show reply

Vroom’s John Yambao is amazing – John Yambao was very helpful. He went above and beyond. He thinks outside of the box to resolve an issue. He knows what customer service is all about. He should continue to set a great example. Thanks John. All the best. Show details ·  1

Exactly what you want – Have been assisted by Bernie with my enquiry/booking queries, the help has been to the point and timely. Great work from this mob, would use again Show reply

Great customer service – My flights were cancelled through Bonza so I had to adjust my car hire to suit our new flight times. Vroom Vroom Vroom were fabulous- they helped me through the whole process and even helped when we worked out the hire company would be closed upon our arrival. Their attention to our booking was incredible. A fabulous company. Thank you. Show details ·  1

Helpful and friendly customer service – Prompt and helpful assistance with booking alteration provided by Bernie via email. Highly recommend based on customer service and communication received so far. Show reply

An easy way to book a car rental – We have just booked a rental car. The site was very easy to use but best of all, we were able to call them and readily speak to one of their consultants to sort out a couple of minor details. Well done. Colin Show reply

Great communication – Communication was great! A small hiccup with Budget which was resolved quickly and easily by vroom vroom. I will definitely use this booking service again Show details ·  1

Rental Vehicles – Booked a Camper, sadly had to cancel it do to circumstances, they were very helpful, applied a credit to use in the future. Then when I went to use the credit, they helped transfer it so I could use it on a rental Vehicle. Very grateful. Thanks Vroomvroomvroom. Will defiantly use your site again. Show details ·  1

HIGHLY RECOMMENDED – Really helpful, informative and friendly staff. Highly recommended. I dealt with Bernie via email and the whole experience was pleasant and completely painless. Show reply

Change of plans – Due to our change of plans I just needed to adjust our car hire from 5 weeks to 4 weeks. My phone call was answered quickly and efficiently and the issue was remedied straight away with instant verification, which I found very reassuring. Would recommend their service to anyone. Well done Show reply

Excellent Customer Service from Vroom Vroom Vroom - Thank You Bernie from the Brisbane Office – We are travelling to NZ in February and had booked a car through Vroom Vroom Vroom to pick up in Auckland. We needed to make an amendment to our Booking and went on the chat line. Within minutes we had a personal call from a young lady named Bernie from Vroom Vroom Vroom. She was so helpful, and made a call to Budget Rentals to help with our… Read more ·  1

booking change. Bernie called us a few times to sort out the change and I was absolutely delighted with the service of her and her company Vroom Vroom Vroom. Will definitively use this company and Budget too again in the future. Thank You Vroom Vroom Vroom and Budget Auckland for being so helpful.