Vroom Vroom Vroom

Vroom Vroom Vroom

 Verifiedvroomvroomvroom.com.au
Vroom Vroom Vroom
4.3

258 reviews

PositivevsNegative
82% · 21243 · 17%

Received Booked Vehicle
  • Yes
  • No, I received a worse vehicle
  • No, I received a better vehicle
Value for Money
4.6
Transparency
4.6
Customer Service
4.7
Booking Process
4.8
Vehicle Condition
4.6

Reviews

258 reviews
JR V.
JR V.South East Queensland, QLD
  Verified

Vroom’s John Yambao is amazing

John Yambao was very helpful. He went above and beyond. He thinks outside of the box to resolve an issue. He knows what customer service is all about. He should continue to set a great example. Thanks John. All the best. Show details ·  1
Vehicle Condition
Robert Stewart
Robert Stewart
 

Very good

Journey is not till October 25th 2024. Person on the phone was very polite Show reply
Mark B
Mark B
 

Exactly what you want

Have been assisted by Bernie with my enquiry/booking queries, the help has been to the point and timely. Great work from this mob, would use again Show reply
Cass
CassNortheast, VIC
 

Great customer service

My flights were cancelled through Bonza so I had to adjust my car hire to suit our new flight times. Vroom Vroom Vroom were fabulous- they helped me through the whole process and even helped when we worked out the hire company would be closed upon our arrival. Their attention to our booking was incredible. A fabulous company. Thank you. Show details ·  1
Lynley D
Lynley D
 

Helpful and friendly customer service

Prompt and helpful assistance with booking alteration provided by Bernie via email. Highly recommend based on customer service and communication received so far. Show reply
Colin
Colin2 posts
 

An easy way to book a car rental

We have just booked a rental car.
The site was very easy to use but best of all, we were able to call them and readily speak to one of their consultants to sort out a couple of minor details.
Well done.
Colin Show reply
Campbell S.
Campbell S.Mid West, WA
 

Great communication

Communication was great! A small hiccup with Budget which was resolved quickly and easily by vroom vroom.
I will definitely use this booking service again Show details ·  1
Vehicle Condition
Cameron W.
Cameron W.
 

Extra Insurance with VroomVroomVroom is a con

Never purchase the additional insurance. It is a scam. When I got to Thrifty they advised if I pay $45 extra a day, no excess will apply if I had an accident in the car and it was my fault. I asked them what was the insurance I paid with Vroom Vroom Vroom and they said it wasn't needed. I wonder why VroomVroomVroom hides this info from their website. Next time, I'll book directly. Thrifty wasn't the issue. VroomVroomVroom should be shot for this con. Show details
Transparency
Customer Service
Vehicle Condition
Vroom Vroom Vroom
Vroom Vroom Vroom   DM   
More

Hello Cameron! Thank you for taking the time to leave your feedback. We made contact with Prosura on your behalf and requested a call back. They have let us know they have now resolved your concerns. Wishing you safe travels.

Grant Sutherland
Grant Sutherland
 

Rental Vehicles

Booked a Camper, sadly had to cancel it do to circumstances, they were very helpful, applied a credit to use in the future. Then when I went to use the credit, they helped transfer it so I could use it on a rental Vehicle. Very grateful.
Thanks Vroomvroomvroom. Will defiantly use your site again. Show details ·  1
Matty
Matty
 

HIGHLY RECOMMENDED

Really helpful, informative and friendly staff. Highly recommended. I dealt with Bernie via email and the whole experience was pleasant and completely painless. Show reply
Marg J
Marg J
 

Change of plans

Due to our change of plans I just needed to adjust our car hire from 5 weeks to 4 weeks.
My phone call was answered quickly and efficiently and the issue was remedied straight away with instant verification, which I found very reassuring. Would recommend their service to anyone. Well done Show reply
soniya m.
soniya m.
 
Vroom Vroom Vroom
Vroom Vroom Vroom   DM   
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Michael
Michael3 posts
 

Excellent Customer Service from Vroom Vroom Vroom - Thank You Bernie from the Brisbane Office

We are travelling to NZ in February and had booked a car through Vroom Vroom Vroom to pick up in Auckland. We needed to make an amendment to our Booking and went on the chat line. Within minutes we had a personal call from a young lady named Bernie from Vroom Vroom Vroom. She was so helpful, and made a call to Budget Rentals to help with our booking change. Bernie called us a few times to sort out the change and I was absolutely delighted with the service of her and her company Vroom Vroom Vroom. Will definitively use this company and Budget too again in the future. Thank You Vroom Vroom Vroom and Budget Auckland for being so helpful. Show reply
Jan Seargent
Jan SeargentWyong4 posts
 

Best Service Ever

We booked a vehicle online for our arrival at Christchurch Airport on 4th March 2024. On checking the details I found that the hours for pickup did not meet the arrival of our flight. I contacted VroomVroomVroom and Bernie sorted it out so quickly and efficiently. I cannot recommend the service more highly. Show reply
Michael D.
Michael D.2 posts
 

Absolutely Brilliant

Very easy to search and book your Vehicle, highly recommended. Show details ·  1

Questions & Answers

Patricia a Lacey
Patricia a Lacey

We have used your company many times before covid.
can you please advise us the age cut off date for being able to rent a vehicle

Vroom Vroom Vroom
Vroom Vroom Vroom   DM   
Georges
Georges

I am 74 and I just rented a car (Confirmation no: e73384), for my holiday in France in September/October this year. I would like to be able to go to a counter, ask for the keys of the car, and not have to search for the car, dealing with Apps, and Bluetooth, and portables, and new technology, as it endlessly confuses me. If I am not able to be reassured on that most important point ( which is to be able to get the car, as I have already paid for it,) I will have no other solution but to cancel my booking and find another rental service which will accomadate my lack of knowledge regarding the latest tecknology.
I hope my worry and my request are not considered unusual or antiquated, as I might not be the only one suffering from the newest inventions!
Yours sincerely
Georges Hillaire

Kym
Kym

What are the insurance options for a driver over 50

Robbo739
Robbo739  

Vroom provides a link to an accident policy independent of Vroom. We accepted it on the basis that it allowed us to avoid the often quite expensive policies offered by the car hire firms. We are over 50 and there were no issues.

See all Vroom Vroom Vroom questions

Details

CategoryCar Rental Services
Service TypeDirect Car Hire
Hire Vehicle type4WD, Campervans & Caravans and Cars
Hires To People aged 21 - 24 yrs
Airport Shuttle Service No
Visit official website

Contact info for Vroom Vroom Vroom

  • ABN: 19050417037

Extra Information

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