Be clear of what to expect when buying car insurance through vroomvroom
Car rental application process was smooth and user friendly.
The main point of this review is to encourage would-be users of vroomvroom to be clear of what to expect should you choose to purchase car excess insurance through vroomvroom ('3rd party insurer') rather than directly with the car rental company that vroomvroom links you with.
Should any excess payment be due at the end of the rental period, you would still have to pay the full excess amount to the car rental company first, then wait for more than a week (which is where I am now) for the rental company to send you the repair invoice, which you would have to submit to the 3rd party insurer together with other required documents which the rental company will provide you with.
11 days after returning my rental car and being charged with the full $4000 excess by Budget on my credit card, I'm still waiting for the repair invoice from Budget, which I will submit to the 3rd party insurer before they can even begin to assess my claim. (to be fair, Budget promises to refund me the unutilised portion of the $4000 after repair costs have been accounted for)
I hope this gives a fair idea of what to possibly expect should you purchase car insurance through vroomvroom's website, rather than directly with the car rental company, and end up in the unfortunate situation of having to pay excess (in my case, it was for a scratch at the back of the car which I only discovered when returning the car, without any inkling of how the scratch came to be)
I appreciate that vroomvroom provides a link with 3rd party insurers when renting a car through their platform.
I do think it's important to know what to expect when you do purchase insurance through this link.
Purchasing insurance directly with the car rental company may cost more, but saves all the work that I've described above, which still remains to be completed.
You make the choice.
Caveat emptor, and cheers.
The service was ok and the car was new so that was ok too but it was a total ripoff - much more expensive than if I had gone direct to the car hire place. Expensive lesson learnt and I wont use this company again
So helpful and pleasant
Customer service was excellent
Every detail was handled promptly and all our requests were met in a professional manner and experience knowledge
Comparative site with additional booking feature.
Handy online chat feature which helps interstate visitors with questions. I have not used the online booking service yet and will keep this site in mind for price comparisons when i have figured out the particulars like depot locations and dates.
Thanks Riz for changing our pick-up time. Effortless .... a great start to our Christmas holiday without too much time required
Great service after I made a booking mistake
I supplied the wrong email address and Zandra was most helpful in fixing and resending my booking. Great online chat service!
Beware of making reservations through this platform
I reserved a premium group car with Hertz through this platform more than a month in advance. Upon arrival in Melbourne, I was given a car from a group much cheaper than what I reserved but was charged for premium group. When I raised this with customer service of both Hertz and Vroom, I was told, not in so many words, that my reservation does not mean anything. lesson learnt: you have more consumer protection being a walk in, at least you pay what you get. The maddening thing about this is the attitude of the customer service of vroom. Not only are they not helpful, they are arrogant. The bragged that they have 700 customers a day and that too bad, you are an isolated incident- no assistance whatsoever. They earn a profit from the insurance and my personal data and basically telling me to "go away".
Service was great I had questions that were quickly answer and any fears that I had in making a booking and finding extra charges was quickly dispelled. Awesome service and result for me so I definitely made a booking after being referred to this site.
Quick response time and accurate answer within minutes. Much appreciated help and assistance. Would recommend to use this service :)
Thanks a lot
Riz was really helpful and fast. She helped solved my problem within 5 mins. Appreciated the help
Thanks a lot!
Riz was quick to anser my enquiries i always go to vroom vroom to book cars if you want quick responses recommend these guys
Vroom Vroom Vroom makes it easy !
I have been using this site for many years, and always saves me time. Today I had a question that "Zandra" sorted out very quickly and put my mind at ease. Thanks, and have a safe Christmas Season :)
Fabulous customer service they were prompt and helpful. Would recommend using this service to anyone looking to book a vehicle.
Great value and always willing to help
I love using Vroom Vroom Vroom to get the best value car hire - primarily its a great comparison site. I've always found them incredibly helpful when plans change, come unstuck or even if booking details are lost etc. Far more so than the individual hire companies. Great local call centre and very responsive to email!! Thanks so much!!
Prompt & Professional
Jime helped me in amending my car hire booking. She was very professional and her prompt action was excellent. I have not seen the vehicle yet as our trip won't be until next year.
Simple, Efficient, Clear
I had to make a change in my booking details, and was IMMEDIATELY served online by one of their service personnel Patrick. He was very efficient and with no-questions-asked, swiftly assisted me in my requests.
I have yet to pick up my car, but with such service at the start, it is indeed promising indeed. I will definitely write another review at the end of my car rental experience in mid-December 2018.
Lawrence D L
Wonderful Customer Service Rendered
Rizza ,was very helpful and talking to her was like chatting to a friend ,she helped resolve my booking time issue in a flash .Keep up the good work ,will definitely use Vroom for all my future bookings .
Great service from the staff over email in ensuring i was able to guarantee a baby seat in a remote / regional airport.
Excellent service after a specific query
Long term user of Vroom Vroom Vroom and always happy so after recent issue with one rental company wanted specifics on one aspect i.e. extra charges for spouses. Rizza came back with a precise update on most operators and now forewarned about a couple of these people 'sneaking in' extra charges so shame on them and congrats to Vroom and Rizza
Very professional service
Rizza showed a great patience in answering all my questions and was very professional and courteous. Hence I was persuaded to book with her. She was quick and attentive. It was indeed nice to chat with her this morning. I wish her the best.
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