Vuly 360 Pro Large

Awful instructions and assembly; the product itself is pretty good – So many errors with our Vuly experience. Firstly, we ordered the swing set late last year with a 'guarantee' it would be delivered before Christmas. Which it was, but it was missing a box of frame parts. The replacement box wasn't delivered until after Christmas, which meant our kids didn't have the swing set for Christmas, as planned. When we… Read more

finally got around to building it, two sets of instructions were incorrect and led to the frame and the 360-swing being assembled incorrectly. Upon calling customer service, it was explained "oh yeah, some of those printed instructions are out of date - the online ones are better." I mean, isn't it kind of crucial to ensure the instructions in the boxes are actually correct?

Then, it was discovered some of the bolts from the frame bolt kit were missing, so I requested a new bolt kit to be mailed out. However, I was told it was 'impossible' to send a bolt kit and I had to identify which bolts specifically were needed, which took more effort to unscrew existing bolts to take photos of.

Overall, the product seems very good but when you buy something at a premium price, you expect all aspects to be high-quality, not just the eventual product.

Great quality, Cubby could be designed better – We bought a 360 Pro Cubby + 2 swing set (Spin Swing and Bounce Swing + Bungee). Quality: Overall, the quality of materials are excellent - definitely feels like solid, quality materials that'll last for quite a while. The framework is heavy, and locks together well - though in a couple instances, the fit was that tight that a rubber mallet simply… Read more ·  1

didn't cut it - had to use a min-sledge with a block of wood. Definitely a little problematic if you want to pull it to pieces later (lost part of a star here - I dread having to take it apart in the future if I want to extend or move).

Instructions/Assembly: At some point they've completely changed the design of the cubby. The updated instructions manual was in the box, but the video and downloadable instructions online are still the steps for the old cubby. Putting the cubby and frame together (for your first time) isn't as intuitive as I'd like, so you have to rely on the paper instructions - which aren't fantastic. They're "okay", but not clear enough for first-timers (which I'd imagine most people will be). They don't clearly define what part is what, what you need up front for each step, or even the fact that there's 4 different types of bolts and which to use where. Attaching the base of the cubby to the framework is difficult, as there's no give in it (which I guess is a good thing, but makes it difficult). The "Mid-joiners" are slightly bent - the problem with this is that when it's all connected to the base of the cubby, they get rotated/pulled inwards. To be able to bolt them in to the upright legs, they have to be rotated 90 degrees - which with the amount of force on them is almost impossible. There might be an easier way to do it, and this is where an updated video on their website would be super handy. Unfortunately, you're stuck working it out for yourself. I also found that the rope ladder simply wasn't wide enough - there was no way to get the loops around the legs and also have the legs attached. Might just be a faulty/bad net for me - ended up tying some of the lower net loops to the legs manually. Other than the cubby, the rest of the kit goes together well - with the exception of a couple really tight frame pieces that needed more incentive to go together than a rubber mallet could give.

Oh - and if you buy the spin swing - make sure to open that up before you assemble everything, as there's a top rail you need to replace instead of using the standard rail. Don't make that mistake like I did, and have to dismantle part of the swing set immediately after assembling it! Would probably be good to make that a big note in the instructions somewhere.

Design: The design of the swing set portion is excellent. I love that it's modular, and that it's heavy duty. Definitely no worries about safety - I'd suggest that it's over-engineered, if anything. The shade design (on top) could be better - it really needs to have some elastics on the corners (around the poles) to hold the shape better. The spin swing is awesome - highly recommend! The Tent/cubby on the other hand is where the rest of a star has been dropped. It has some really annoying design choices. There's three windows with flaps, and a door flap. The window flaps all have built-in ways to roll up and be tied open. The door flap is permanently hanging down and has no way to be tied open - and it gets in the way of kids getting in and out of the cubby. Add to this, that behind the door flap is an overlapping mesh that kids need to somehow spread open and squeeze through when entering or exiting. Add to that, the rope net is almost vertical - so kids have to climb up an awkward rope net, get themselves under the door flap, then somehow squeeze themselves through this tight net opening to get into the cubby. Now try doing that in reverse. The door flap makes it so they can't see what they're doing properly, the tight net mesh makes it difficult to squeeze out, and then they have to try get enough purchase on a vertical rope net to try climb down. Absolutely terrible design decisions. I understand the mesh part to stop kids falling out - but compounding that with a flap you can't roll up/keep open, plus an almost vertical rope ladder? Accidents waiting to happen. It really needs an option of a hook ladder to get up/down (I'll be sourcing one elsewhere specifically to prevent accidents).

Overall, really happy with the 360 Pro swing set, but the Cubby design is quite painful and needs fixing.

Granddaughter Loves it!! – The Vuly 360 swing set was delivered within a few days or ordering and assembly was not complicated. Granddaughter loves it and when she comes over she is outside playing and having a great time. The ability to add additional swings will make this be around for a long time and not become boring. Show details ·  1

Hours of fun for all! – Incredible swingset that can be extended /added to for all ages that will actually last through multiple weathers. I have 3 kids of different ages and they are able to enjoy time safely together on the swingset. They think it is the best that you can swap and change accessories and it has made gift giving easy with so many options. 10 out of 10 recommend, best value for money Show details ·  1

I recommend this to all of my clients! – I am a paediatric OT and recommend Vuly equipment to many of my clients. The warranty, service and quality of the equipment is unlike any other I've come across. Great resources to assist children meeting all of their motor skill goals! Show details ·  1

Horrendous installation and we are still going! – Our situation might be a little different but we purchased this brand new approx. 2.5 years ago. It has sat undisturbed due to complete house renovations. We have just pulled it out to assemble and now kicking ourselves that we will be outside of warranty as parts inside the sealed boxes are damaged. Also, two adults (one handyman and one… Read more

qualified carpenter or 15+ years) have done nothing but swear and curse at the absolutely appalling instructions both in the manual and in the videos. Nothing makes sense, nothing lines up, nothing is labeled. They are almost 4 hours in and have not even got the cubby part put together let alone the frame for the swings. At this point, if the set was not over $3k, we would call it a loss and dump it!! Have purchased the vuly trampoline and was very happy with everything about it so to say we are frustrated and appalled at the 3C2 pro max is an understatement. Not sure if this cubby will ever be put together at this point, and mad at ourselves that we waited so long to assemble as broken items should never have been an issue in a new sealed product! Will never recommend vuly again. You have lost a customer. For these prices, how can there not be perfect instructions! Or I’d settle for mediocre.

Poor purchase – I've taken over 12 months to review this product (purchased in November 2020) because I had such a bad experience with delivery and installation but feel that enough time has passed that I can give an objective review without emotion. My initial experience (pre-setup) was - Package was delivered at approximately 10pm at night by 2 fine gentlemen… Read more

having a good laugh as they dumped it on my front step (courtesy of Hunter Express) - Conflicting assembly instructions in written format (came along in the box) with youtube instructional videos - When contacting customer service was on hold for approx. 30 minutes and they refused to send someone to assist with installation even though I offered to pay whatever they needed to to get assistance (even though that service is offered as an add on at the time of purchase)

My experience post setup after overcoming conflicting installation instructions is

- My child under 2 years of age at the time has never been on the infant swing without his feet touching the ground (despite the swing set being on level ground) - The total weight capacity is misleading, there's never been more than 65 kgs combined on the swing set and it creaks, moans and looks like rickety twigs when more than 2 users on it

I bought this to replace our trusty, reliable Hills swing set that we have but lucky I kept that because the Vuly swing set is likely to go first. The product just isn't fit for purpose.

For a company that doesn't actually make anything, they offer terrible service. Whatever the starting goal was, someone lost the passion a long time ago. Laugh is on me though I've paid $1K+, they've never called to ask whether the assembly went well or asked for feedback.

I purchased this swing set because I wanted to replicate for my children what they could get by going to a park and going on a swing set. For anyone considering purchasing a product made by Vuly, I would strongly encourage them to consider any and all other alternatives first.

Instruction nightmare - frame buckles – We have a Vuly Trampoline which the kids Love! Decided to spurge on the large swing set to expand our kids play area. Attempted to put it together Christmas eve like the trampoline the year prior but realised that wasn't going to happen without kids seeing. Christmas day, 2 adults (both handy on the tools) struggled to get the frame connected.… Read more

The instructions are useless, online videos aren't much better with the parts no where near as easy to put together like they demonstrate. Minimal diagrams, bolts are not itemised (just says "install bolts", which one of the 3 types supplied), still no idea where the spring washers are meant to go. The frame parts needed "heavy persuasion" with a rubber mallet to get together. Pulling pieces apart was impossible if you over shot a hole. Some holes needed reaming with a file or drill to let the screws through. And after 5 hours on Christmas day we only just got the frame together after putting parts together, removing them to turn it up the other way or use on the other end. It was a tiring process. My kids are average size, 9yr and 7yr old and the frame bends and buckles significantly to the point I tell the kids not to swing much which defeats the purpose of a swing set. To spend thousands on this unit and seeing it in action is disappointing considering the trampoline is fantastic! Would not recommend unfortunately Vuly. Update #1 - unboxed the spin swing attachment only to realise you need to DISASSEMBLE the frame. After attempting to disassemble the frame the hip joiners are IMPOSSIBLE to remove. The swing set is now unusable and 2 very disappointed kids and 1 extremely frustrated father

A great quality, versatile swing set – We purchased this gift to be a Christmas gift for our kids and also to help support our little boy with autism. We love how versatile this swing set is with the option to attach different swings and purchase others in the near future. Lots of endless hours of fun to be had! Show reply

Best swing ever – This swing is the best. Easy to put together and the kids love it. It's great as you can interchange the swings and introduce another swing for the fun. The cubby house is the hit with our kids. Thanks vuly. Show details ·  1

Making the grandbabies happy – I brought this product for my three very young grand babies for Christmas. I loved the fact that it can grow with them with the large selection of swings and attachments that suits their growing needs. Show details ·  1

Amazing swing set – Took a while to put together, but once together has been used daily. We got the toddler swing and my son absolutely loves it. Such a cool swing set Show details ·  1

Perfect in design, requires an expert builder – I bought this set with free extras as part of a sale, to replace an old set that had worn out after six years of use. The design and dimensions, with interchangeable accessories and swings, plus its larger dimensions to accommodate both a 5 and 11 year old were the draw cards for this purchase. Overall, the design and structural integrity is… Read more

flawless. Each part sleeves and locks with a double bolt system to ensure it will out last even the Pyramids, as the 8th wonder of the world. The kids have had a blast on it so far and if we ever sell the house, it's going to be included in the sale price, as it's not coming down any time soon.

Now for the not so great - assembly. It is highly recommended that the online videos be watched as well as the paper form be used. There is critical orientation information that isn't clearly illustrated, yet can be seen in the videos. If not assembled with these quirks in mind will cost you a LOT of time and even bent bolts - ones that are as thick as your pinky finger, so no mean feat. Make sure you have at least two people on hand to assemble the cubby, as the base tension is almost impossible to handle solo.

We almost gave up and bought Vuly installation about three hours in and inventing more than a dozen new curse words. The main shaft assembly is also very hard to do right given the length and leverage weight, especially as the interlocking sleeves are tight (they need to be, but some are overly so), requiring hammering in. This alone took over half an hour to join the last piece and required a sledge hammer, which, even with padding, bent the end piece so we can't attach the basket ball assembly now.

The bed swing is also very tight with its fabric after the padding is overlayed. It tore in the process of pulling the frame into place, so we may have to seek a replacement part as the stitching could continue to tear.

These issues to an extent can't really be avoided, it's simply a very rigorously structured kit and requires a more expert touch to assemble without incident. Not for the feint of heart. In hindsight, what took my wife and I two and a half days to assemble completely (including a trampoline) would have taken half a day in an expert installers hands. Very much worth the couple of hundred dollars listed at the time.

Overall a great kit and if not for the bent bolts, frame in getting it into place and fabric tear, it would have been given five stars - even with the marathon assembly effort. If you want quality, nothing else comes close.

Usable but problems galore – We purchased a large swing set 12 months ago and decided to add a seesaw swing this year. The product had terrible instructions to build and you just have to guess where the screws go. All the joints are extremely wobbly and just doesn’t make sense. Is this going to be safe for the kids or will their fingers get pinched in the metal as it moves? … Read more

We had a number of problems with the initial set up 12 months ago having to get replacement parts under warranty as the legs didn’t fit (manufacturing issue). We won’t be purchasing from Vuly again.

Great for a large backyard – We bought this swing set with the cubby house and deluxe sandpit. We also upgraded to the large nest swing. The kids love it!. The nest swing is big enough for the 3 of them to sit together and sing. The frame is sturdy although the fabric of the shade and tent has faded with time. Overall I would highly recommend the Vuly Swing set Show details ·  1

Do not buy! – We spent a great deal of money for the 360 Pro Swing Set with Cubbyhouse for my kids. Within 2 months, the cubby material had faded to almost white, and then the straps that hold it to the frame disintegrated. Vuly replaced the part but it's an absolute nightmare to pull the whole set apart and replace the cubby. The next cubby we fitted lasted 3… Read more

months before also being an eyesore.

From day one there were quality issues with the product, rusty metal, bolt holes not lining up right and having to be re-drilled. You would seriously be more happy with a $200 set from Kmart or the like and replace it every couple of years.

I have asked Vuly for a refund but they have refused. This was after we spent almost $2000 on a Thunder Trampoline as well which has had numerous quality issues.

I implore anyone reading this to do your research and save your hard-earned money.

Disappointed – We purchased brand new 360 swing and trampoline direct from Vuly. The frame was scratched, it had broken end caps, some of the threads had dirt in them and were rusted. After six months and many calls to Vuly their solution was to send out a can of spray paint and new end caps. Not happy. The frame wobbles an awful lot with just a 6yo on it. … Read more

The padding on the trampoline has also faded 9 months on. We are still trying to get them to send us one of the "bonus" wagons we were supposed to get with the deal.

Worst instructions in the history of instructions!!! – Vuly you should be embarrassed supplying instructions of ridiculously poor quality with what you charge for your equipment. I am trade qualified and bolts and parts are not numbered, cannot be identified and compound this with reading multiple instruction booklets. The cheapest flat pack I have purchased had far more logical and sequential instructions. Absolutely disgraceful for the money has taken me hours and hours Show details

Terrible and terrifying – Purchased a trampoline (and anchour set) and swing set for the kids for xmass. Direct from Vuly. Purchased them in October to ensure delivery. Swing set arrived in time. Trampoline arrived in December. Anchor set arrived in January (after we had contacted them in which they replied that they didn't know why they hadn't been sent?) Building them a… Read more

few days before xmass and the trampoline was flawless (and still is!) The swings are a polar opposite. Incorrect built parts (H bars) other parts are a nightmare to get together. Missing/cracked plastic pieces/plugs. We contacted Vuly regarding the H bars and they were sent out to us by xmass eve (Building swings on xmass eve night after a 12hr day at work but still awesome that they got them out to us in time) get it all together and kids were wrapped on xmass day... until they started to use them! I have tiny children 10 and 2 yr old. Both of them combined no more than 55kg. The entire frame bends and warps while they use it. The middle sinks and bends. The sides twist and the whole view is terrifying to see. One of the seats are unbalanced at the base (leaning forward where you Can't adjust the rope. The baby seat has frayed ropes and is missing the strap. The whole product is disgusting from a brand that has produced such an amazing trampoline. I wanted to get these so that as they grow up they could get different swings and continue to use what appeared to be a great product, as well as support aus made but i am too terrified to let them continue to use them and my 10 year old is too scared to go back on them.

Do not buy from vully! – Vully swingset arrived with multiple damage. The frame top rail won't line up with the bolts, parts will not click into place as there is a definite manufacturer problem. Vully customer service is a complete nightmare to deal with. They only sent an upsize kit that won't fix the problem to the top rail not lining up or clicking into place they… Read more

insist for me to pay for someone to put it together when that's not the problem the problem is an era with their manufacturing. they claim to return your call when they never do customer service on Facebook just blames you. I've sent the multiple pictures and videos and they refuse to put in a warranty claim because they want me to pay for someone to put it together. I regret purchasing this item and will never buy anything from this company ever again. It's unbelievable the amount of money you spend on this product to have multiple damage on different parts scratches dents bends . I don't know how else to explain to them that it won't line up no matter what you do you can't bolt something in when nothing lines up. I can see other people have had the same issues as I'm having. Do not buy a vully swing set as you will waste your money and highly regret it. I can see many other people have had the same issue that I'm having I cannot stress enough do not buy a vully swing set

Vuly Christmas fail – Considering this is a high price point for a swing set a part of the structural framework had a manufactures error and so couldn’t be assembled. It concerns me about the safety and integrity of the materials when the basics are faulty. Waiting on a replacement section of framework now. The main part of our daughter’s Christmas presents was a Vuly… Read more

fail. Strongly recommend checking quality asap when receiving to allow for poor quality parts and replacements to be sent. The delivery man was fantastic.

Fun for the whole family!! – The Vuly 360 Pro is by far the best swing set on the market and caters to all ages of children. Easy to set up and many years of fun! Show details ·  1

Really BAD quality – Purchased the vuly swing set. For my kids for Xmas 2018, and ordering it in early November it turned up 1 day before Xmas. We have had two warranty claims on it, and now to scared to use the yoga swing in case of hanging, all I get from vuly is that it’s safe if it’s installed correctly for each child and they have supervision at all times. But vuly don’t sell it anymore. Not good enough . Do not buy this product, you will regret it. Show details

Trampolines are great - Stay right away from the swings! – We have two Vuly trampolines which are great. We though we would get a set of swings too. As per the other reviews, the swings are poorly made. They squeek and move wildly. They told us to move the legs out to stop the movement. Within 3 months one of the legs snapped completely in half. When the swings collapsed it twisted and bent the frame.… Read more

Vuly sent out a replacement leg, but it now doesn't fit on to the twisted mangled mess, they call a swing set. Stay completely away from these swings!