Awful instructions and assembly; the product itself is pretty goodSo many errors with our Vuly experience.
Firstly, we ordered the swing set late last year with a 'guarantee' it would be delivered before Christmas. Which it was, but it was missing a box of frame parts. The replacement box wasn't delivered until after Christmas, which meant our kids didn't have the swing set for Christmas, as planned.
When we finally got around to building it, two sets of instructions were incorrect and led to the frame and the 360-swing being assembled incorrectly. Upon calling customer service, it was explained "oh yeah,... Read moresome of those printed instructions are out of date - the online ones are better." I mean, isn't it kind of crucial to ensure the instructions in the boxes are actually correct? Then, it was discovered some of the bolts from the frame bolt kit were missing, so I requested a new bolt kit to be mailed out. However, I was told it was 'impossible' to send a bolt kit and I had to identify which bolts specifically were needed, which took more effort to unscrew existing bolts to take photos of. Overall, the product seems very good but when you buy something at a premium price, you expect all aspects to be high-quality, not just the eventual product.
Great quality, Cubby could be designed betterWe bought a 360 Pro Cubby + 2 swing set (Spin Swing and Bounce Swing + Bungee).
Quality: Overall, the quality of materials are excellent - definitely feels like solid, quality materials that'll last for quite a while. The framework is heavy, and locks together well - though in a couple instances, the fit was that tight that a rubber mallet simply didn't cut it - had to use a min-sledge with a block of wood. Definitely a little problematic if you want to pull it to pieces later (lost part of a star here - I dread having to take it apart in the … Read more · 1future if I want to extend or move). Instructions/Assembly: At some point they've completely changed the design of the cubby. The updated instructions manual was in the box, but the video and downloadable instructions online are still the steps for the old cubby. Putting the cubby and frame together (for your first time) isn't as intuitive as I'd like, so you have to rely on the paper instructions - which aren't fantastic. They're "okay", but not clear enough for first-timers (which I'd imagine most people will be). They don't clearly define what part is what, what you need up front for each step, or even the fact that there's 4 different types of bolts and which to use where. Attaching the base of the cubby to the framework is difficult, as there's no give in it (which I guess is a good thing, but makes it difficult). The "Mid-joiners" are slightly bent - the problem with this is that when it's all connected to the base of the cubby, they get rotated/pulled inwards. To be able to bolt them in to the upright legs, they have to be rotated 90 degrees - which with the amount of force on them is almost impossible. There might be an easier way to do it, and this is where an updated video on their website would be super handy. Unfortunately, you're stuck working it out for yourself. I also found that the rope ladder simply wasn't wide enough - there was no way to get the loops around the legs and also have the legs attached. Might just be a faulty/bad net for me - ended up tying some of the lower net loops to the legs manually. Other than the cubby, the rest of the kit goes together well - with the exception of a couple really tight frame pieces that needed more incentive to go together than a rubber mallet could give. Oh - and if you buy the spin swing - make sure to open that up before you assemble everything, as there's a top rail you need to replace instead of using the standard rail. Don't make that mistake like I did, and have to dismantle part of the swing set immediately after assembling it! Would probably be good to make that a big note in the instructions somewhere. Design: The design of the swing set portion is excellent. I love that it's modular, and that it's heavy duty. Definitely no worries about safety - I'd suggest that it's over-engineered, if anything. The shade design (on top) could be better - it really needs to have some elastics on the corners (around the poles) to hold the shape better. The spin swing is awesome - highly recommend! The Tent/cubby on the other hand is where the rest of a star has been dropped. It has some really annoying design choices. There's three windows with flaps, and a door flap. The window flaps all have built-in ways to roll up and be tied open. The door flap is permanently hanging down and has no way to be tied open - and it gets in the way of kids getting in and out of the cubby. Add to this, that behind the door flap is an overlapping mesh that kids need to somehow spread open and squeeze through when entering or exiting. Add to that, the rope net is almost vertical - so kids have to climb up an awkward rope net, get themselves under the door flap, then somehow squeeze themselves through this tight net opening to get into the cubby. Now try doing that in reverse. The door flap makes it so they can't see what they're doing properly, the tight net mesh makes it difficult to squeeze out, and then they have to try get enough purchase on a vertical rope net to try climb down. Absolutely terrible design decisions. I understand the mesh part to stop kids falling out - but compounding that with a flap you can't roll up/keep open, plus an almost vertical rope ladder? Accidents waiting to happen. It really needs an option of a hook ladder to get up/down (I'll be sourcing one elsewhere specifically to prevent accidents). Overall, really happy with the 360 Pro swing set, but the Cubby design is quite painful and needs fixing.
Quality Control IssueI recently purchased a swing set for my granddaughter, These are the comments from my son and his wife “That Bl**dy thing!! The posts were meant to slide into each other, but they are basically the same size they should have been oval-shaped but many were squashed and peanut-shaped so very hard to fit together. The soccer goal has not been put together see the photo of same-size poles. On the top of the swing set, the holes didn’t line up on many posts the one at the top is impossible to fit. The handles on the skateboard didn’t fit and had to be bent and have been scratched. I wonder if anyone at Vuly has recently attempted to build this product. If not, I suggest they do so they know if the quality is 0/10 Show details
Love it!Strong, sturdy, large swing set that my 4yo won’t outgrow. Easy snap on attachments for swing, monkey handles etc. I love that I can buy different swings that are interchangeable and most snap on and off with the clips. I’m really impressed and very glad I chose this Vuly set. Show details · 1
ImpressiveKid and adult friendly. Strong and safe, hours of fun and interaction. Perfect for activity and fresh air, in between screen time. Show details · 1
Great durable designGreat safe design and easy to assemble for a commercial premises who are time poor. Thanks heaps. Show details · 1
Granddaughter Loves it!!The Vuly 360 swing set was delivered within a few days or ordering and assembly was not complicated. Granddaughter loves it and when she comes over she is outside playing and having a great time. The ability to add additional swings will make this be around for a long time and not become boring. Show details · 1
Hours of fun for all!Incredible swingset that can be extended /added to for all ages that will actually last through multiple weathers. I have 3 kids of different ages and they are able to enjoy time safely together on the swingset. They think it is the best that you can swap and change accessories and it has made gift giving easy with so many options. 10 out of 10 recommend, best value for money Show details · 1
I recommend this to all of my clients!I am a paediatric OT and recommend Vuly equipment to many of my clients. The warranty, service and quality of the equipment is unlike any other I've come across. Great resources to assist children meeting all of their motor skill goals! Show details · 1
A great quality, versatile swing setWe purchased this gift to be a Christmas gift for our kids and also to help support our little boy with autism. We love how versatile this swing set is with the option to attach different swings and purchase others in the near future. Lots of endless hours of fun to be had! Show reply
Best swing everThis swing is the best. Easy to put together and the kids love it. It's great as you can interchange the swings and introduce another swing for the fun. The cubby house is the hit with our kids. Thanks vuly. Show details · 1
Making the grandbabies happyI brought this product for my three very young grand babies for Christmas. I loved the fact that it can grow with them with the large selection of swings and attachments that suits their growing needs. Show details · 1
We love our Vuly productOff the grid, open communication always with Vuly, they couldn't erect the product but communicated who could. Very happy costumer. Show details · 1
Amazing swing setTook a while to put together, but once together has been used daily. We got the toddler swing and my son absolutely loves it. Such a cool swing set Show details · 1
Perfect in design, requires an expert builderI bought this set with free extras as part of a sale, to replace an old set that had worn out after six years of use. The design and dimensions, with interchangeable accessories and swings, plus its larger dimensions to accommodate both a 5 and 11 year old were the draw cards for this purchase.
Overall, the design and structural integrity is flawless. Each part sleeves and locks with a double bolt system to ensure it will out last even the Pyramids, as the 8th wonder of the world. The kids have had a blast on it so far and if we ever sell the... Read morehouse, it's going to be included in the sale price, as it's not coming down any time soon. Now for the not so great - assembly. It is highly recommended that the online videos be watched as well as the paper form be used. There is critical orientation information that isn't clearly illustrated, yet can be seen in the videos. If not assembled with these quirks in mind will cost you a LOT of time and even bent bolts - ones that are as thick as your pinky finger, so no mean feat. Make sure you have at least two people on hand to assemble the cubby, as the base tension is almost impossible to handle solo. We almost gave up and bought Vuly installation about three hours in and inventing more than a dozen new curse words. The main shaft assembly is also very hard to do right given the length and leverage weight, especially as the interlocking sleeves are tight (they need to be, but some are overly so), requiring hammering in. This alone took over half an hour to join the last piece and required a sledge hammer, which, even with padding, bent the end piece so we can't attach the basket ball assembly now. The bed swing is also very tight with its fabric after the padding is overlayed. It tore in the process of pulling the frame into place, so we may have to seek a replacement part as the stitching could continue to tear. These issues to an extent can't really be avoided, it's simply a very rigorously structured kit and requires a more expert touch to assemble without incident. Not for the feint of heart. In hindsight, what took my wife and I two and a half days to assemble completely (including a trampoline) would have taken half a day in an expert installers hands. Very much worth the couple of hundred dollars listed at the time. Overall a great kit and if not for the bent bolts, frame in getting it into place and fabric tear, it would have been given five stars - even with the marathon assembly effort. If you want quality, nothing else comes close.
Questions & Answers
Just wondering if anyone knows the distance between the very outside dimension of the set (at the bottom) to the centre point of the first swing.
Hi Jake, I can see one of our reps spoke to you about this on the phone earlier today! Let us know if you have any further questions.
Has anyone else's brand new swing set rusted after a few weeks and had problems with Vuly sending out the correct parts/bolts after multiple attempts?
Hi we have a 360 pro mini c3 with cubby that we are trying to put together. I need to put an end joiner in either side of the h frame but the don't fit. I've tried everything and it just doesn't work. It also doesn't line up to join the swim set portion - it's doing my head in. I've checked, all the pieces are the same dimension and I'm filling the instructions to the letter but considering putting two end joiners in the h frame is step one I'm not getting very far!!! Saying I'm Frustrated is me being polite.
We had the same issue with that part!!
Hello Michaela and S Tierney, Thanks for reaching out to us and apologies for the delayed response!
I'm sorry to hear about the issues that you have been experiencing. If you are still needing assist... Read moreance with your order, please send us an email to firstname.lastname@example.org, along with your order number and I will organise for a representative to assist you further. Alternatively, if you have any further questions or wish to discuss further, please don't hesitate to contact our team directly on 1300 667 514. Apologies for any inconvenience caused! Cheers, Claire @VulyPlay
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