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Vuly 360 Pro Medium
PeterSydney, NSW
excellent swing set
This swing set is awesome, nothing like it anywhere, my Grand kids love it, got it up just in time for Christmas.
My main gripe is the instructions, very vague at best, I thought for "an Australian" designed product it should be much better. Youtube was no help as mine must be a newer version,
Make the instructions clearer and precise, the frame is ok but the Cubby and particularly the Ring Swing took forever (very frustrating)
But all up at the end this swing is great, I can see it lasting a long time.
Purchased in October 2020 for A$3,650.00.
1 comment
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PaulSouth East Queensland, QLD
Quality and design are poor.
To start with I thought we were buying an Australian product due to the premium price but no - made in China of course.
The first issue was the very vague instructions and the quality is average. The powder coating scratches off really easily during assembly and living near the coast don't expect it to last long.
The main issue I have is the swing seat design is very dangerous and flips upside down at the slightest weight transfer. My six 6 old has been upside down twice in the first two days and it's a big concern as to the safety of this pr...Read more
oduct. The rope on the base is too close together and doesn't make for a stable platform compared to any swing seat you find in a public park. I wouldn't recommend this product as it is very disappointing for the price. As well as this the boxes arrived damaged and there were a couple of scratches on the legs.Purchased in November 2020 for A$950.00.
2 comments
Vuly PlayVuly Play
Hello Paul,
Thank you for taking the time to provide feedback and I apologise for the issues that you have been experiencing.... Read more
If you could please send an email to reviews@vulyplay.com, along with your order number, I will organise for a manager to assess your issues asap. Also we are an Australian company based in Brisbane and all of our products are designed and tested in Australia. Like most other trampoline and play set companies, our products are made in China. Again I do apologise for any inconvenience. Cheers, ClaireThanks for the reply Claire.
I will send an email about the seat design. We have stopped using it as it's just too unstable. The manufacturing location and build quality is not something that can be addressed but more of an FYI for future customers.
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JohnboyVictoria
- 2 reviews
- 1 like
Disappointed - Looks terrible after material fades
We have a Vuly trampoline and love it but the same can not be said about the cubbyhouse component on our Vuly Swing Set. I purchased the swing set with cubbyhouse at the start of 2020. I thought the cubbyhouse would be a great addition to the swing set as we all know kids love cubbyhouses but the quality is of a very poor standard. The material has faded dramatically since our purchase and it looks terrible. It is as if when the product was manufacturing the UV protection was not added. Given that Vuly prides itself on quality products, th...Read more
ey have let themselves down. If anyone asks if they should purchase the cubbyhouse with the swing set, my answer will be NO!! If this issue has not been addressed by Vuly already, i think it needs to be looked at sooner rather than later.Purchased in January 2020 at Vuly Play Online store for A$1,800.00.
2 comments
Vuly PlayVuly Play
Hello Johnboy,
Thank you for taking the time to provide feedback and I apologise for the issues that you have been experiencing.... Read more
Please follow the below link that directs you to the warranty claim facility found on our website: https://www.vulyplay.com/en-AU/support-lodge-warranty You will need to upload photo(s) of the products in question, your order number, and a short description of the issue(s) you are experiencing. Should you have any queries or require further assistance, please feel free to call our friendly team on 1300 667 514. Cheers, ClaireHi Claire. Thanks for your prompt response. I am putting a warranty claim through as per your suggestion. Many thanks
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Find out how Vuly 360 Pro Medium compares to other Toys & Games
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CamGreater Melbourne (Outer), VIC
- 4 reviews
- 1 like
Spin Swing does not last
Purchased in 2018 and going off Vuly reputation I thought this product would be great. The spin swing has been replaced once under warranty but it just does not last outside. The spinning element gets all stiff and despite regular lube it just isn’t spin and twist. Unfortunately I would not buy this product again - despite excellent service from Vuly.
Purchased in April 2018 at Vuly Play Online store for A$1,100.00.
2 comments
Vuly PlayVuly Play
Hello Cam,
Thank you for taking the time to provide feedback and I apologise for the issues that you have been experiencing.... Read more
If you could please send an email to reviews@vulyplay.com, along with your order number, I will organise for a service representative to assist you asap. Again I do apologise for any inconvenience. Cheers, ClaireThanks Claire - I just did this and all I was told that it was not inside your warranty terms. Not sure what the point of that was?
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Badly faded and looks terrible, Please see pictures. Don't get caught out
Has not lasted in the sun at all, looks terrible very disappointed. This is the second bad review of the product after we had issues on purchase. please don't conciser this product, There's no bad reviews on here cos there customer service team calls straight away and offers compensations to remove reviews. Dont get caught out go from the wooden bunnings one any day !!
Purchased in April 2018 for A$2,000.00.
1 comment
Vuly PlayVuly Play
Hi Brad,
Thank you for taking the time to provide feedback and I apologise for the issues that you have been experiencing.... Read more
If you could please send an email to reviews@vulyplay.com, along with your order number, I will organise for a service representative to have a further look at this. Again I do apologise for any inconvenience. Cheers, ClaireSimilar opinion? Write a review on ProductReview.com.au!
YtozelandSydney
- 5 reviews
- 6 likes
Would not buy again from Vuly
Bought the 360 pro with three swings and cubby September 2019, already have had replacement sandpit and replacement teepee swing sent out as the fabric had ripped on both. The same products are broken again, my children are 18 months and 3 years old (not heavy at all!) however the teepee swing snapped yesterday with both kids in it and the sandpit fabric has ripped again. Did do a warranty claim the first time and was very happy with customer service as sent out new products immediately but very disappointed with quality of products, don’t feel I should be having to continuously do claims and am worried that next time this happens my kids will be seriously hurt.
Purchased in September 2019 at Vuly Play Online store for A$2,500.00.
1 comment
Vuly PlayVuly Play
Hello Ytozeland,
We are so sorry to hear you have continually had issues with your playset. Quality and safety are both incredibly important to us and we understand how unacceptable when you aren't s... Read more
eeing that in the products that you have received.Similar opinion? Write a review on ProductReview.com.au!
Vuly is Awesome !!
As a mum of bigger boys 8 up 15 I wanted play equipment that was going to last and entertain. The vuly 360 has not disappointed us. With the added yoga swing all boys have enjoyed their first year and now Im upgrading woohoo . Love Vuly and I would recommend this product and company to everyone.
Purchased in December 2018 at Vuly Play.
1 comment
Vuly PlayVuly Play
Hi Lyndie,
It's great to hear that your family is enjoying the playset and all the attachment s so much. ... Read more
Thank you for leaving your review and recommend Vuly. Please feel free to reach out to our team on 1300 667 514 if you have any questions in the future. Kind regards, Sophi @ VulyPlaySimilar opinion? Write a review on ProductReview.com.au!
Kim M.Greater Melbourne (Metropolitan), VIC
Still going strong
Just wanted to let you know that our swing purchased 2 years ago is still in perfect condition! We have 2 yoga swings and a 360 swing on ours - yoga swings are so strong ! Stood up to 5 teenage girls loitering around the set, and groups of 10 year old boys climbing all over it. Such a great investment ! Kids gravitate to it whenever we have friends over too. I jumped on line to look for new swings / attachments to by for this Christmas - wow amazing range you have now !
Purchased in December 2017 at Vuly Play Online store for A$1,500.00.
1 comment
Vuly PlayVuly Play
Hi Kim!
Thank you for your review! It's great to hear that your swing set is still in good condition and that everyone is enjoying it!... Read more
Please feel free to call our team on 1300 667 514 if you would like to discuss any of our swing attachment or have any general product questions. Kind regards, Sophi @ VulyPlaySimilar opinion? Write a review on ProductReview.com.au!
NicSouth East Queensland, QLD
- 360 Pro Medium
- Verified purchase
Excellent - Very Happy
I couldn't be happier with this swing set - we bought the medium set with a normal swing and nest swing and both are great and quality is excellent.
Delivery and assembly was also done swiftly and with absolutely no problems so we are very happy customers.
Purchased in August 2019 at Vuly Play Online store for A$1,000.00.
1 comment
Vuly PlayVuly Play
Hi Nic!
Thank you so much for your feedback!... Read more
So happy to hear that you were impressed by quick and easy delivery and installation. If you have any questions in the future, please feel free to call our team on 1300 667 514. Cheers, Sophi @ VulyPlaySimilar opinion? Write a review on ProductReview.com.au!
The reviewer stated that an incentive was offered for this review
Find out how Vuly 360 Pro Medium compares to other Toys & Games
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MattchooSydney, NSW
Great swing. A pig to build.
The Vuly video makes constructing the swing set look laughably easy. It should be, as there are not many pieces to put together. The reality is that the hand welded tubes are all slightly off-angle, so they don't just slot into place. I had to WD40 the T-bar joins and use a heavy club hammer plus some pine decking (to protect the metal) to get the pieces to slot together. A rubber mallet (as the instructions suggest) was not adequate to hammer in the off-angle hand welded joints. ....it only worked once I juggled the T-sections around to find t...Read more
he combination which was least off-angle. Also, the bolt holes on one of the legs didn't line up evenly when the leg was fully slotted in. I've read other reviews where people have had this issue. Be prepared to call Vuly and send this back if the angles look impossible .....or book an installer and laugh at them while they curse at the (near impossible to slot together) frame in your garden. On a more positive note. The swing is very solid. My kids love it and it looks and feels like it will last a long time. The shade cover seems really robust too. Hopefully your set will be more accurately welded than mine was.Purchased in May 2019 at Vuly Play Online store for A$1,257.00.
1 comment
Vuly PlayVuly Play
Hey Mattchoo,
Thank you for taking the time to provide feedback about your experience.... Read more
The installation should not at all be this difficult, I understand this is quite an old review however if you are to email us on service@vulyplay.com I would be more than happy to look after you personally. I do apologise the installation was not quite as easy as expected. I am glad to hear you are happy with the overall quality of the 360 Pro but if there is anything we can assist with please call us on 1300 667 514. Kind regards, Pat @ Vuly.Similar opinion? Write a review on ProductReview.com.au!
KylieMAU
- 10 reviews
- 2 likes
- 360 Pro Medium
- Verified purchase
Worst Customer Service
Not happy with this purchase have a rusty vuly trampoline i should have known better, less then 3 months old and there is rust on every pole where joined, cover has rust around the holes where you attach to frame, i have asked for a refund which is being refused so i will escalate this and contact Fair Trading as it's not durable, or look acceptable in apperance and finish.
Purchased in December 2018 at Vuly Play Physical store for A$1,051.00.
1 comment
Vuly P.Vuly Play
Hello KylieM,
Thank you for your feedback and sorry to hear about the damage occurred to your trampoline. ... Read more
If you could please take the time to send us an email to service@vulyplay.com, we would be more than happy to have a representative look into this further for you. Apologies again for any inconvenience caused! If you have any questions in the meantime or wish to discuss further, please don’t hesitate to contact our team directly on 1300 667 514. Kind Regards, Denaya @VulyPlaySimilar opinion? Write a review on ProductReview.com.au!
Andy NeudeckerSouth East Queensland, QLD
- 360 Pro Medium
- Verified purchase
Super strong and kids love it!
Conmpared to other kids swingsets we had previously this is built so much better, stronger and we love the shade cloth that came with it. We bought 2 yoga swings with it and our kids love them. I would recommend this swingset to anyone as it goes beyond the 50kg weight limit of most other sets out there and is built to last. Assembly was a bit difficult as it is heavy but once it was up there was no looking back.
Purchased in October 2018 for A$799.00.
1 comment
Vuly PlayVuly Play
Hi Andy!
Thank you for the feedback!... Read more
It's great to hear that you are happy with the quality of the swing set frame and your kids are enjoying the Yoga Swing attachments. Cheers, Sophi @ VulyPlaySimilar opinion? Write a review on ProductReview.com.au!
The reviewer stated that an incentive was offered for this review
Lauren HCentral Queensland, QLD
Amazing? Wish we found it sooner
My family LOVE the Vuly 360 swing set. It’s so versatile with all the attachments. We can adjust the swings to accomodate who comes to visit depending on their ages.
Purchased in November 2018 for A$1,500.00.
1 comment
Vuly PlayVuly Play
Hi Lauren!
Thank you for the feedback!... Read more
It's great to hear that your family is enjoying their Vuly swing set. Cheers, Sophi @ VulyPlaySimilar opinion? Write a review on ProductReview.com.au!
The reviewer stated that an incentive was offered for this review
coyotetkCanberra
- 24 reviews
- 15 likes
So disappointed with quality, three items significantly fading within four weeks of use
Update 2 - still haven't received the two pending items. Communication has been all over the place - I have been notified of their dispatch and then was sent an email saying that by now they should have been delivered and if not let us know, I let them know, they said there was a warehouse error and re-sending them, then another email same as before stating I should have got them, again I write back saying I haven't, no response. A friend who ordered a playset has had nearly every piece apart from the frame deteriorate, fade or rip within 2 mon...Read more
ths - Vuly advised her they are trying to get their manufacturer to use different materials so these quality issues don't keep happening. So its good to see they are working towards a solution, but in doing so have admitted that their current materials are below par. But what is really not ok, is the fact that to replace anything except the swings, you have to take the whole thing apart again and then rebuild it, so many hours work for at least two people. Who has the time to be dismantling and then rebuilding huge and very heavy play equipment. Update 1 - Vuly got back to me and agreed to replace the swing seat. As such I've changed the review to 3 stars. We put our Playset together just before Christmas. Although we are happy with the frame as it seems very sturdy, the tent cover, orange rope and seat swing have all faded/discolored significantly in just four weeks. Vuly have stated that they are replacing the tent cover and rope under warranty, which we are very happy about, but they ignored my warranty claim for the seat swing. After I contacted them again to enquire, I was told that as the seat swing discoloration is cosmetic, they will not allow a warranty claim to replace it. Surely the materials should withstand being outdoors for more than four weeks before deteriorating. It has us concerned about the overall quality of the Playset, especially as we paid over $2000 for it. Because of the quality issues on multiple parts which now makes our brand new Playset look yuk, I give this two stars. Also, for me to change over the rope and tent cover, I now have to dissemble the entire unit or pay for it to be done and rebuilt for me.Purchased in December 2018.
1 comment
Vuly P.Vuly Play
Hello Coyotetk,
I am so sorry to hear about this whole poor experience you have had with your new Vuly playset. ... Read more
Can you please email your contact details through to ben.k@vulyplay.com? I would love to help get all of these issues resolved for you. Kind regards, Ben.K (Customer Experience Team Leader)Similar opinion? Write a review on ProductReview.com.au!
MegMelbourne
- 360 Pro Medium
- Verified purchase
Best Christmas present ever
We purchased the 360 medium swing set with the standard swing + yoga and tyre swings... My kids LOVE it and have spent countless hours playing on it together since Christmas morning. Through their laughter, chatter and squeals of delight we still hear them declare everyday that it is the 'best Christmas present ever!'. We are so very happy with our purchase.
1 comment
Vuly P.Vuly Play
Hello Meg,
Thanks for taking the time to provide this awesome feedback! ... Read more
We loving hearing how much the kids are loving and enjoying the 260 Pro Swing Set. :) Kind Regards, Denaya @VulyPlaySimilar opinion? Write a review on ProductReview.com.au!
Find out how Vuly 360 Pro Medium compares to other Toys & Games
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Bec PCasuarina
THINK TWICE BEFORE PURCHASING - NO QA TESTING - NO CUSTOMER SERVICE
Really think twice before considering purchasing from Vuly Play. Hindsight is wonderful and if I had my time again I would have chosen my other option.
We purchased in November and Vuly took our money straight away. Once they had secured our funds, they sent an email to say goods we ordered were out of stock for approx. 4 weeks. No probs we still had 2 weeks until a birthday bash :)
On receiving the goods we assembled on our first weekend available which was about 2 days after receiving it. One item that joins the entire unit together has been ...Read more
1 comment
Vuly P.Vuly Play
Hello Bec,
Thank you for the taking the time to provide feedback from your recent experience with Vuly! ... Read more
I am very sorry for the experience you've had with Vuly so far. We do greatly apologise that your order has taken so long to be delivered and that the installation process was more difficult than expected. We want to have this issue rectified so we can restore your faith in both our customer service and product and have the kids using their awesome Christmas gift. I've sent you a PM regarding this, so it would be greatly appreciated if you could please take the time to reply back with your details so we can get in contact with you. Once again, we do apologies greatly for the inconvenience this has caused. We look forward to hearing from you! :) Kind Regards, Denaya @VulyPlaySimilar opinion? Write a review on ProductReview.com.au!
Dave
- 3 reviews
- 5 likes
excellent product and service - not up to the task
Our Kids love the 360, our ASD son is on it everyday, but its just not up to the task of everyday use. We have had the 360 swing replaced 3 times under warranty and its gone again, lasting about a year each time. So we are replacing the 360 with a standard vuly swing. There customer service has been fantastic and I hope they can sprt there quality issues out
1 comment
Vuly P.Vuly Play
Hello Dave,
Thank you for taking the time to provide feedback regarding your 360 Pro Swingset. ... Read more
We're sorry to hear you're having ongoing issue with the product and that it's not up to standard. Being a toy company, we do value all customer feedback and want to restore your faith in the product. I've sent you a PM regarding this, so it would be greatly appreciated if you could please take the time to reply back with your details so we can get in contact with you. Once again, we do apologies greatly for the inconvenience this has caused. We look forward to hearing from you! :) Kind Regards, Denaya @VulyPlaySimilar opinion? Write a review on ProductReview.com.au!
Liz BMelbourne
- 4 reviews
Excellent! Great swing set!!!
I’ve got mine within a week of ordering and it’s fantastic
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ShAk
- 2 reviews
- 360 Pro Medium
- Verified purchase
The boys are loving it.
Looks awesome when built with very strong & sturdy frames. Couldn't believe how quick it was to put together (didn't get a chance to crack a beer!). A great birthday present for our 2 boys (5 & 7 years) who absolutely love it. Well done Vuly, great job along with great customer service from Matt. Would highly recommend.
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Older kids dream!
My daughters 7yo & 11yo had long grown out of the regular swing and cubby. We really wanted to re ignite the passion of outdoor play! 360 innovation was really appealing and turned out to be the perfect choice! Great entertainment for older kids encourages creativity and burns lots of excess energy. Our garden is the go to place for nieghbours!!
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Questions & Answers
Bonnie H.asked
Are the Vuly play sets suitable for young toddlers?
1 answer
I have a little girl who turned 2 yesterday and she loves the baby swing attachment and the yoga swing. My 20 month old niece does also. My 2 yr old was a little scared on the kids swing at first but loved the yoga swing from the get go...i guess because it envelopes the entire body so she felt more secure. That's one of the great things I like about this swing set. You just choose the swings that suit your aged children.
Karen Easked
Troubleshooting required to work our why our 360 skateboard swing doesn't smoothly rotate 360? We got out the spirit level thinking it was maybe due to being on a slight lean the swing naturally falls to one side and is difficult to swing the other 180 degrees awaiting reply from vuly for suggestions any other suggestions in the meantime greatful accepted!
2 answers
Ours always swung 360 ok just the bearing knuckle gave way on the first couple now the 90deg bend down from that gave way
Vuly P.Vuly Play
Hi Karen,
Thank you for your question!
The 360 Pro Swing should most definitely rotate smoothly. In the case that you are still experiencing difficulties, please send our team an email to reviews@vulyplay.com and I'll organise for a representative to have a look into this you.
Apologies for any inconvenience caused!
If you have any further questions or wish to discuss further, please don't hesitate to contact our team directly on 1300 667 514.
:) Cheers, Denaya @VulyPlay
ptanasked
Has anyone installed the vuly playset on artificial lawn? I am keen to hear how you went about it and if it damaged the grass?
Details
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Vuly PlayVuly Play
Hello Peter,
Thank you for taking the time to provide feedback.... Read more
We're so glad to hear that your Grandkids are loving their swing set and we've passed on your feedback about the instructions to management. If you ever need assistance in the future, you can contact me at reviews@vulyplay.com or our customer service team is available on 1300 667 514. Cheers, Claire