Vuly 360 Pro Medium

Terrible quality and service – The worst service. Don’t buy! I purchased the Vuly 360 Pro Max for my daughter’s birthday. It was damaged out of the box. I had to process a warranty claim via a form which was frustrating to do for something which is DOA. Their customer service can’t deal with this type issue directly which is strange as it just made the experience terrible and… Read more

very siloed. The Warranty team never responded to my message directly and only sent 1 of the 2 items requested under warranty. I raised this issue and received no follow up.

For the price they charge they have possibly the worst service. I would buy a cheaper alternative from a major retailer. In my case I have a half finished swing in the backyard and now two large pieces of steel I need to dispose of.

Vuly send me the additional part so my daughter can use the swing and come pick up your broken steel framing.

Great proo – After purchasing a lift 2 trampoline last year we decided to ditch our 3rd or 4th cheapo swing set for a vuly too! Only wished we’d done it years ago. Fast delivery, easy setup and good instructions. Top quality as we found with the lift 2! super happy Show reply

The best childrens swing set ever! – Easy to put together, really safe with no sharp edges. A plus for quality, looks great. Love how it is adaptable with different configurations and most of all, the grand kids absolutely love it. Show details ·  1

Overall good quality – Feels sturdy. The black galvanised frame looks modern. The kids love all the different interchangeable swings. Vuly made the ordering process easy and the delivery was super fast. Thank you Show details ·  1

Med Swing Set – Got the medium frame with a standard swing and nest swing. one of our best investment. Kids absolutely love it. They are on it for hours. Took 3hrs to put together. Would have been quicker if i new exactly which type of screw for each part. Online install video is for 2 people but instruction manual with the product shows how 1 person can set up. Show details ·  1

Very poor instructions. Multiple warranty claims. Very dissatisfied customer – I purchased this in Oct 2020, with the plan to put up for Christmas. Being an Australian company I assumed (wrongly) that the instructions would be straight forward. The bolts are not labelled, and it's only after significant installation that you realise that things have been put in the incorrect positions. Installation itself is no easy feat as… Read more

these sets are big, but that part isn't Vulys fault. It does make the ridiculously flawed written and video instructions almost pointless and the subsequent re-doing large parts of the set difficult and all the more irritating (they vary from online to the hard copy in the box, only to be noticed on comparing). We decided to put this up Christmas eve, as did our neighbours (not Vuly) when they were tucked in bed after completing theirs we were still trying to install this beast. I love a good puzzle, but we were up half the night, and didn't finish, it ruined my Christmas (I normally have to work Christmas which made it more crushing) and our kids enjoyment of their Christmas present. This was just the start though really. Next day our extended family assisted us to complete it. It was very wobbly, making awful scretching noises, that would definitely mean wear and tear was occurring, we couldn't tighten things any more, and who knew if we had done things wrong, the instructions were so vague. I was worried about my young children using it, yet it's designed to handle much bigger, older children. After contacting vuly and a warranty claim, we got some extra parts to fix our see-saw that due to once again poor instructions and different pieces to those described in videos, had not been installed properly. I contacted vuly again in regards to further concerns around the movement and stability of the set, and they offered a half price installation, we paid and waited weeks, and they were having issues getting someone to do the install. Finally after a few contacts someone comes, to my dissatisfaction he had never dealt with a vuly set and would not be able to correct any issues with the install. The instructions were as useful to him as it was to us. He ended up going to a hardware store to get some appropriate washers to help stabilise the set. It did improve some things and I don't have any complaints about this installer, he was dealing with the issues as best he can, but due to the size of the set I paid money for an installer to have myself outside having to help tipping the set over to undo bolts etc. More dissatisfaction, here I am now, the spin swing doesn't spin is showing signs of rust and a bolt has broken, which now renders it unable to be used, this set is huge in my back yard to just have a ball and see-saw on it. I regret this purchase more than anything else I have ever bought. I cannot recommend this to anyone, I have guilt on convincing my husband to support me buying this, and regret for working extra shifts to buy this. I give it 2 stars for the fact that customer service has been ok, and my warranty stuff followed up, but nothing makes up for the fact its been out of action more than in use and now my kids aren't enjoying it like they should be. It is sturdy, and for now the kids can ride the see-saw pretty hard, that is until it rusts or falls apart, and from experience I don't think that will be to far away.

Edited to add another part has broken.. it's the final straw, I will be getting rid of this lemon.

Damaged product and unhelpful warranty team – I purchased the Vuly Pro Swing Set in December 2021. This was dispatched and delivered by Toll and when unpacked it had serious dents in three of the metal uprights, a broken plastic component and deep scratches over most of the frame. I filled in a warranty claim and supplied 17 photos which clearly showed the extent of the damage. When my… Read more

emails went unanswered I rang and spoke to four different warranty team members. I was initially offered touch up paint and a few new replacement components. I explained that I would be painting approximately 2/3 of the swing frame and I was unsatisfied with this approach.

I explained that the substantial damage was not only a result of rough handing in transit but also of poor (non existent) packaging which allowed the surfaces of the frame components to rub together and be scratched.

Finally an agreement was reached during one of these phone calls. I was told the entire swing frame would be replaced. Eight days later I received an email to say I would receive the upper frame only. I have emailed requesting clarification of why the warranty resolution agreed upon has been reneged on. These email requests for information have gone unanswered for over one week and I have had no contact from Vuly.

I believed I was buying play equipment proudly Australian Made and sturdy: a superior product and well tested. In my case the 2x thicker and 40% wider swing frame has failed the transit test and the warranty team does not consider the concerns of their clients. In short Vuly's claim to a class-leading warranty is promotional hype.

Quality and design are poor – To start with I thought we were buying an Australian product due to the premium price but no - made in China of course. The first issue was the very vague instructions and the quality is average. The powder coating scratches off really easily during assembly and living near the coast don't expect it to last long. The main issue I have is the… Read more

swing seat design is very dangerous and flips upside down at the slightest weight transfer. My six 6 old has been upside down twice in the first two days and it's a big concern as to the safety of this product. The rope on the base is too close together and doesn't make for a stable platform compared to any swing seat you find in a public park.

I wouldn't recommend this product as it is very disappointing for the price. As well as this the boxes arrived damaged and there were a couple of scratches on the legs.

excellent swing set – This swing set is awesome, nothing like it anywhere, my Grand kids love it, got it up just in time for Christmas. My main gripe is the instructions, very vague at best, I thought for "an Australian" designed product it should be much better. Youtube was no help as mine must be a newer version, Make the instructions clearer and precise, the frame… Read more ·  1

is ok but the Cubby and particularly the Ring Swing took forever (very frustrating) But all up at the end this swing is great, I can see it lasting a long time.

Great and easy warranty exchange on faded tent fabric – We have a Vuly trampoline and love it but the same can not be said about the cubbyhouse component on our Vuly Swing Set. I purchased the swing set with cubbyhouse at the start of 2020. I thought the cubbyhouse would be a great addition to the swing set as we all know kids love cubbyhouses but the quality is of a very poor standard. The material… Read more ·  2

has faded dramatically since our purchase and it looks terrible. It is as if when the product was manufacturing the UV protection was not added. Given that Vuly prides itself on quality products, they have let themselves down. If anyone asks if they should purchase the cubbyhouse with the swing set, my answer will be NO!! If this issue has not been addressed by Vuly already, i think it needs to be looked at sooner rather than later.

Spin Swing does not last – Purchased in 2018 and going off Vuly reputation I thought this product would be great. The spin swing has been replaced once under warranty but it just does not last outside. The spinning element gets all stiff and despite regular lube it just isn’t spin and twist. Unfortunately I would not buy this product again - despite excellent service from Vuly. Show details

Would not buy again from Vuly – Bought the 360 pro with three swings and cubby September 2019, already have had replacement sandpit and replacement teepee swing sent out as the fabric had ripped on both. The same products are broken again, my children are 18 months and 3 years old (not heavy at all!) however the teepee swing snapped yesterday with both kids in it and the sandpit… Read more

fabric has ripped again. Did do a warranty claim the first time and was very happy with customer service as sent out new products immediately but very disappointed with quality of products, don’t feel I should be having to continuously do claims and am worried that next time this happens my kids will be seriously hurt.

Vuly is Awesome !! – As a mum of bigger boys 8 up 15 I wanted play equipment that was going to last and entertain. The vuly 360 has not disappointed us. With the added yoga swing all boys have enjoyed their first year and now Im upgrading woohoo . Love Vuly and I would recommend this product and company to everyone. Show details ·  1

Still going strong – Just wanted to let you know that our swing purchased 2 years ago is still in perfect condition! We have 2 yoga swings and a 360 swing on ours - yoga swings are so strong ! Stood up to 5 teenage girls loitering around the set, and groups of 10 year old boys climbing all over it. Such a great investment ! Kids gravitate to it whenever we have… Read more ·  1

friends over too. I jumped on line to look for new swings / attachments to by for this Christmas - wow amazing range you have now !

Excellent - Very Happy – I couldn't be happier with this swing set - we bought the medium set with a normal swing and nest swing and both are great and quality is excellent. Delivery and assembly was also done swiftly and with absolutely no problems so we are very happy customers. Show details ·  1

Great swing. A pig to build – The Vuly video makes constructing the swing set look laughably easy. It should be, as there are not many pieces to put together. The reality is that the hand welded tubes are all slightly off-angle, so they don't just slot into place. I had to WD40 the T-bar joins and use a heavy club hammer plus some pine decking (to protect the metal) to get the… Read more

pieces to slot together. A rubber mallet (as the instructions suggest) was not adequate to hammer in the off-angle hand welded joints. ....it only worked once I juggled the T-sections around to find the combination which was least off-angle. Also, the bolt holes on one of the legs didn't line up evenly when the leg was fully slotted in. I've read other reviews where people have had this issue. Be prepared to call Vuly and send this back if the angles look impossible .....or book an installer and laugh at them while they curse at the (near impossible to slot together) frame in your garden. On a more positive note. The swing is very solid. My kids love it and it looks and feels like it will last a long time. The shade cover seems really robust too. Hopefully your set will be more accurately welded than mine was.

Worst Customer Service – Not happy with this purchase have a rusty vuly trampoline i should have known better, less then 3 months old and there is rust on every pole where joined, cover has rust around the holes where you attach to frame, i have asked for a refund which is being refused so i will escalate this and contact Fair Trading as it's not durable, or look acceptable in apperance and finish. Show details

Super strong and kids love it! – Conmpared to other kids swingsets we had previously this is built so much better, stronger and we love the shade cloth that came with it. We bought 2 yoga swings with it and our kids love them. I would recommend this swingset to anyone as it goes beyond the 50kg weight limit of most other sets out there and is built to last. Assembly was a bit difficult as it is heavy but once it was up there was no looking back. Show details ·  1

Amazing? Wish we found it sooner – My family LOVE the Vuly 360 swing set. It’s so versatile with all the attachments. We can adjust the swings to accomodate who comes to visit depending on their ages. Show details ·  1

So disappointed with quality, three items significantly fading within four weeks of use – Update 2 - still haven't received the two pending items. Communication has been all over the place - I have been notified of their dispatch and then was sent an email saying that by now they should have been delivered and if not let us know, I let them know, they said there was a warehouse error and re-sending them, then another email same as… Read more

before stating I should have got them, again I write back saying I haven't, no response. A friend who ordered a playset has had nearly every piece apart from the frame deteriorate, fade or rip within 2 months - Vuly advised her they are trying to get their manufacturer to use different materials so these quality issues don't keep happening. So its good to see they are working towards a solution, but in doing so have admitted that their current materials are below par.

But what is really not ok, is the fact that to replace anything except the swings, you have to take the whole thing apart again and then rebuild it, so many hours work for at least two people. Who has the time to be dismantling and then rebuilding huge and very heavy play equipment.

Update 1 - Vuly got back to me and agreed to replace the swing seat. As such I've changed the review to 3 stars.

We put our Playset together just before Christmas. Although we are happy with the frame as it seems very sturdy, the tent cover, orange rope and seat swing have all faded/discolored significantly in just four weeks. Vuly have stated that they are replacing the tent cover and rope under warranty, which we are very happy about, but they ignored my warranty claim for the seat swing. After I contacted them again to enquire, I was told that as the seat swing discoloration is cosmetic, they will not allow a warranty claim to replace it. Surely the materials should withstand being outdoors for more than four weeks before deteriorating. It has us concerned about the overall quality of the Playset, especially as we paid over $2000 for it.

Because of the quality issues on multiple parts which now makes our brand new Playset look yuk, I give this two stars. Also, for me to change over the rope and tent cover, I now have to dissemble the entire unit or pay for it to be done and rebuilt for me.

Best Christmas present ever – We purchased the 360 medium swing set with the standard swing + yoga and tyre swings... My kids LOVE it and have spent countless hours playing on it together since Christmas morning. Through their laughter, chatter and squeals of delight we still hear them declare everyday that it is the 'best Christmas present ever!'. We are so very happy with our purchase.  Show reply

THINK TWICE BEFORE PURCHASING - NO QA TESTING - NO CUSTOMER SERVICE – Really think twice before considering purchasing from Vuly Play. Hindsight is wonderful and if I had my time again I would have chosen my other option. We purchased in November and Vuly took our money straight away. Once they had secured our funds, they sent an email to say goods we ordered were out of stock for approx. 4 weeks. No probs we still… Read more

had 2 weeks until a birthday bash :) On receiving the goods we assembled on our first weekend available which was about 2 days after receiving it. One item that joins the entire unit together has been incorrectly manufactured and the bolts cannot go from one hole to the other. This joins the playset together to be able to use it. We phoned and had to lodge a warranty claim which we did the first business day after we found the issue. We received notification about the date replacement parts would be despatched but that date came and went with no shipping notification. 7 days later we are chasing Vuly for a connote number. The first (no)customer-service agent after a lengthy onhold wait told me that they would call be back shortly with the connote number and we would get our goods in time - promise. 3 hours later I wait on hold again to be connected with the same agent. I was told again they would call back but I said I would wait on the line. I was told he needed the phone to call the warehouse. Honestly! They have a phone system with only 1 line?? After another on hold music session I was told that the connote had been referred to management. I asked to speak with the manager but they were in a meeting for 20 minutes. I told him again I would hold until the manager was available. Over 20 minutes later, the agent picked up the line and promptly hung up. So I was back on hold for another lengthy wait but got through to someone who had more service skills than the last operator. I told him again what had happened and we needed the tracking as we needed the goods for a party Saturday. He gave me a connote number and said that he would contact management to find out when goods would be despatched. I informed him as I had informed the previous agent that I had a party and this was one of the main things for the kids. We really need to have the wrongfully manufactured parts so we could assemble the white elephant (currently my affectionate name for the useless steel hazardously awaiting its heart) While on the phone I came up with a plan to get my courier to collect on an overnight reliable service compared to the 5 day road freight and proceeded to book the collection. About a minute or so later, the agent phoned back to say the manager had been listening to the call and to cancel the collection as goods have already been collected as they were marked as a priority... By Direct Freight. However he then changed his mind and said that Startrack had collected. We received despatch notices for both couriers. The next morning both consignment notes were not registering so I emailed regarding no information on both carriers websites. 5 hours later and no reply, I call to get the hold music again and same agent(the one with the service skills) who told me it wasn't Startrack that had collected but Direct Freight. So I called Direct Freight who said I need to lodge a missing parcel claim with VULY as they had no record of the pickup or no freight as per dimensions supplied... back on the phone to Vuly and listening to their on hold music which is now irritating like the Centrelink hold music grates the nerves and I get a 3rd agent. I explained to her how it was now Wednesday and we NEED the parts for Saturday. I explained we ordered in November(through her funny enough) and it took 4 weeks to receive and then we need the part as per our file to complete it but we now need to lodge a claim as the courier hasn't collected. I am told that they are so busy getting all their orders out so people have them before Christmas that they are missing a few steps like getting the goods scanned by the courier companies - they have had to bring in 7 more couriers to cope with the demand and if they miss a few steps then people will get their goods quicker - I question what if goods go missing how do they track which courier has what!! I am confused as to who has collected and the agent cannot tell me on the phone who collected the goods. I am promised to be called back soon. I do get an email saying Startrack has collected and allow 12-24 hours for tracking to become active and call for any enquiries. Whatever happened to Direct Freight collecting the day prior just as I was speaking to one agent the manager said goods were collected as we spoke??? OBVIOUSLY THESE VIP CUSTOMERS ARE MORE IMPORTANT THAN AN EXISTING ONE WITH A MAJOR ISSUE WITH THEIR PRODUCT. We ended up receiving a package Friday evening at 7pm with 2 parts. Our kids were that excited when the courier turned up with the promised "warranty" parts for their friends to play on but tears shortly sprung forth as we realised by the shape of the package that wrong items had been sent. Emailed again with no answer so back onto the lengthy onhold music I eventually speak to one of the previous operators and explain a wrong part has been received and one of the parts has not been powdercoated as the plain metal can be seen from the inappropriate packaging that has torn in transit. Promised again that goods will be despatched but we receive an email they are despatching another of the wrong item. We have used as per their parts list but "warranty" must use another item list as the 2 parts they send do not connect with each other. (even though my picture shows the items connected) I get told that the pictures I sent must not have been read with the email I sent as they are on 2 separate platforms and there was confusion with the pictures. I told the agent that I wasn't aware of the 2 different platforms operating on their website and the warranty team must have comprehension issues as I put the part required on my warranty form. Also, with all the confusion - why didn't they call ??? I guess the good thing is my friends who were going to look at the goods at the party cannot look at it and hence will not waste their money on products that obviously aren't quality tested and a customer service team that are that busy looking after all their other customers to help. Vuly has had payment for 7 weeks and we have had grief. My only recommendation is if you like to wait months for goods and chasing people who promise a call back then definitely buy through these guys otherwise, steer clear.

Hopefully VulyPlay can sort their problems out otherwise I am covered by Australian Consumer Law and can get resolution through them if needed.

The boys are loving it – Looks awesome when built with very strong & sturdy frames. Couldn't believe how quick it was to put together (didn't get a chance to crack a beer!). A great birthday present for our 2 boys (5 & 7 years) who absolutely love it. Well done Vuly, great job along with great customer service from Matt. Would highly recommend.

Older kids dream! – My daughters 7yo & 11yo had long grown out of the regular swing and cubby. We really wanted to re ignite the passion of outdoor play! 360 innovation was really appealing and turned out to be the perfect choice! Great entertainment for older kids encourages creativity and burns lots of excess energy. Our garden is the go to place for nieghbours!!

Grandchildren love it – I bought two sets for our grandchildren and they love it. Our granddaughters and grandsons all enjoy the 360 Pro swing and yoga swing. I made a number of phone calls before making my decision and the people i spoke to on the phone were very helpful and polite. The order was proccessed quickly and the delivery was very fast.  Show reply

Kids are outside all the time – This swing set is brilliant. I love the quality, style, and variety it provides. It was very easy to put together. My 11 and 6 year olds both love it. My 3 month old also loves having a gentle swing in the yoga swing. I'm looking forward to the baby swing release.

Excellent quality – We purchased this swing set for our son that is on the Autism spectrum. He absolutely loves spinning in the yoga hammock and enjoys relaxing in it when he needs to feel calm. We also purchased the cob web swing which is fun for him to use & allows him to use his social skills to share with his sister. Both attachments are strong and easily interchangeable. The swing set was delivered quickly and in perfect condition.

Older kids are outside on the 360 – The larger higher frame is great for older teens who are outside on the 360 instead of PlayStation. The younger one loves the yoga swing and will lay in it to swing gently. Kids have requested the cargo net for Xmas to add to our swing. I love that it has a shade cloth that attaches- a necessity in north qld. It is very study and came with… Read more

very long anchors to secure it to the ground.

Overall very impressed with this swing set

Jean

Perfect fit and function – We selected the medium Vuly swing set after a lot of research as a therapy tool for our son with Cerebral Palsy and Sensory Processing Disorder. He practically lives on the Nest Swing and the Yoga swing is fabulous when he needs some even swinging with pressure. We absolutely love this swing. It’s got all the right things for us and we couldn’t be happier

Excellent! Great swing set!!! – I’ve got mine within a week of ordering and it’s fantastic