Wick & Wire Co

Misleading information about juices – The first line on the shortfill section of their website says (and I'm copy-pasting this so there's no ambiguity) "What is a Shortfill? A shortfill is the european version of what we have known to call in Australia a Doubler." Let's be 100% clear, a shortfill is in absolutely no way whatsoever, a doubler. They're not even the same concept! A… Read more

doubler has concentrated juice so you can add nicotine and/or balance the vg/pg to your preferred ratio while maintaining the flavour. A shortfill is just that, less juice or a slightly bigger bottle so there's room to add nicotine. The flavour is not concentrated at all, so anything you add will make the flavour weaker (and trust me, their own brand juices are already pretty bland). This isn't a minor detail that just isn't explained properly, it's a flat out lie that I guarantee will leave you disappointed with your purchase!

Poor Service – Ordered a discounted AIO, received an order confirmation. I then purchased accessories for it from another site. The next day they contacted me to tell me that it wasn't available and received poor responses.

Item arrived as expected and quickly – Used their same day delivery service and product arrived on the same day to metropolitan Melbourne. Overall happy with the experience. Show reply

stay away at all costs – This company sends faulty products and then refuse to replace them. ordered to vapes and 1 was broken on arrival.

Liars and terrible QC – Sent me a faulty product and expected me to pay the postage and wouldn't full refund it fully until I posted about it on Reddit. Then they lied and told everyone that they had fully refunded me and made it out like I was lying. Why would I try and talk bad about a company unless they treated me bad? It's senseless. I speak out to warn others so… Read more

they don't have to be treated bad too! This is the truth and if you want to buy dodgy products with no quality control and be expected to pay the postage for faulty products, go ahead and use this company.

Serious oil leaking!!!! – I purchased Voopoo Musket Starter Kit w/ PnP Pod Tank - Champagne Gold on 23rd October 2021, and I found that this product is seriously leaking oils. I don't know if I can get it replaced.

Great product range and service – Great service and advice. Found them very helpful when I started vaping and had no idea about products. Still helpful as I progress and change equipment. Would highly recommend these people Show reply