Winc

Placed an order. All items arrived except for one. Status of the item was listed as ready to ship over a week prior yet was never dispatched. Raised the issue with the online help (spoke with Samantha G). She identified it as an issue between their NSW and VIC warehouses. I needed that item for a particular event, and given the delay it was not… Read more

going to arrive in time and I had to source the product elsewhere. Requested to cancel the item from the order. She refused to cancel the order, wanted me to return it following delivery. I requested the issue be escalated to her manager. Refused, and wanted to raise a ticket with their NSW branch which was not going to resolve the issue in a timely manner. Wasted 10mins getting absolutely nowhere. Item should have been cancelled for a refund or credit without issue given the issue was clearly on their end.

What awful customer service ?? – If you could leave 0 stars I would ! Their “customer service” is totally non existent and absolutely horrendous. They are terrible to deal with, and do not resolve any issues or customer problems Would never recommend anyone using them, just astounding the delivery and customer service is so bad in 2025. How can such a company still exist!!

Not in stock - no refund – I purchased an ipad on line, double checking that it was in stock. However, after taking payment from my account, within an hour they sent me an email saying that it was not in stock. 9 days and three email later, I am still to receive a refund. Just about to go to consumer affairs and/or bank. Not a good time of year to be $500 down. Makes for a… Read more

stressful Christmas. Misleading (in stock when wasn't), slow to respond and unethical. I do not recommend WINC.

Thanks TJ – TJ, our delivery driver, is amazing. Has been delivering to our office for years. Its an absolute delight when our delivery arrives. He remembers our names and is always smiling. Thanks TJ. Show reply

Great product offering and fast shipping – I buy a few items for my business from these guys and have been impressed with the fast turn around time of my orders. I also get some bulky items shipped to regional WA at a respectable shipping rate. I will buy all my packaging requirements here moving forward.

Product I wanted – I had already decided on the L'or coffee machine. Price incl milk frother so it was cheaper than going direct to L'or for this machine. Also incl a capsule holder and 40 coffee capsules!! My amazement was in delivery. I can't understand the many unhappy reviews, as I got my order within 24 hours and delivery guy was really professional. Show reply

My WFH chair completely fell apart Sunday night, so I went out in desperate search of a new one that would meet my needs. I had dealt with Winc before, and they offered a good price on a quality desk chair I had purchased before, with guaranteed delivery by end of week. So I made the purchase, a $700 hold I could barely afford was placed on my… Read more

credit card and I thought, job done.

A few hours after I placed my order I was met with an 'Order Cancelled' email.

I got in contact with a lovely CS agent who tried to help me, but her ability was limited since I needed to contact the Security and Fraud department. She couldn't tell me why, other than my order had been cancelled due to their department and if I wanted it re-instated I would have to talk to them. She attempted to transfer me, but after half an hour she was the one who picked up again and apologized, took down a bunch of my information and said Security/Fraud would get in touch with me as soon as possible to rectify the matter and get my chair sent out.

Now, here I am Friday, end of week, sitting in a kitchen chair when I should have had a new office chair. Instead, I still have a $700 hold on my credit card that has stopped me from being able to purchase a chair elsewhere, and I haven't heard a single word from their fraud department about it.

This isn't the first issue I've had with them either. I had a high end chair repaired under warranty a few years ago and it took literal months, with sparse contact that often took weeks between me reaching out and them getting back to me.

I won't be shopping with them again. They appear to be a legitimate business, but I have had so many issues with them now that I question the legitimate part.

Customer service not helpful and no help in getting order quicker – Message as order was going to be after son started school. Told order would get escalated. After 48 house no case was ever created for order. My son is beside himself with anxiety that he won't have his books and everything in time for school. No one is helping to get the order quicker.

0 Stars - What customer service ?? – If you could leave 0 stars I would ! Their “customer service” is in existent, and absolutely horrendous. They are terrible to deal with, and do not resolve any issues or customer issues. Severely dissapointed as we have used Winc commercial for our businesses, but since my terrible experience I have sent out an email to all staff and our offices to cease using Winc.

Whiteboard never arrived. Customer service useful. Never ever again – Ordered a whiteboard 3 weeks ago and am yet to receive it. Tracking said 2nd Jan but hasn't changed at all. They said they would process the order again, the morning after get an email saying that will be delayed. As I used to order from Winc at a previous job and had no issues, I stupidly ignored the bad reviews. It seems as though Winc… Read more

priorities businesses but not individual. Never ever again. Customer service is useful. Now going to have to find get over $600 refund to buy the product elsewhere.

Do not buy from Winc – Almost 7 months to complete a refund. In my opinion their refund process, or lack thereof, is deliberately designed to subvert Australian Consumer Law and maximise the stress imposed on the customer as well as the time required by the customer to continually chase them to have any action taken. You have been warned, do not purchase from Winc.

Order ready to ship, and the warehouse does not have stock no ETA – Ordered on the 25th july, order ready to be shipped 26th july contacted winc to be advised that there is no ETA for the stock coming in to the warehouse even though their site clearly states that they have it in stock.

Beware of this company – Placed an online order on 13 January 2023. Until today 28/4 still have 4 items "in progress" of shipment. Cancelled 1 item of my order on February despite they have plenty stock and advised me to reorder it again ????. Beware this company as they are no trustworthy.

Very slow service, After 3 weeks waitng items not dispatched yet – Very slow service, Items not shipped yet after 3 weeks. I was advised to wait for another 10 days for items to be delivered.

Damaged to text book cover. No answer from WINC when following up – School text book received damaged. Emailed Winc twice with no answer. Even calling Winc is hard work.

Terrible service and wait time – Paid for my son's school stationery on November 3rd 2022. Contacted Winc on the 24th of January 2023 as still had not received it. I can see on the online tracking the order was placed but never sent out. They opened an investigation into the matter and told me someone would get back to me. 1 week later with no one contacting me at all, I… Read more

contacted them again, still with no resolution. I again was told someone will be in touch with me within the week. So this has been almost 3 months, just send the stuff out, and investigate it after.

I had to go out a buy stationery for my son to go to school with from officeworks.

Don't waste your time or money with Winc, go to Officeworks.

Very poor service. Customer service very poor communication – Very poor service kids are back to school but have no received any update or books and stationary. Multiple contact made no update.

A month to process school books! – Winc just don’t give a damn. Waiting on school books and they advise a month to process. That’s 30 days!! When I contacted them they said they sent a message to their warehouse. After a week, no response, no followup. Then they said I could wait or cancel the order. In other words take your business elsewhere. What a shocking attitude and I’ll proceed to get the school to change suppliers. Winc don’t deserve my business or yours.

THEY WILL NOT GIVE YOU BACK YOUR MONEY – Placed an order on the 6th of September. They advised me my order was cancelled on the 7th of September, however they had already taken my money. Nothing was shipped so I requested a refund towards the end of September. I still have not been refunded! Today I asked when I will get my money back as it's almost been 2 months and they simply replied… Read more

"I'm unsure sorry". Disgusting customer service. Can they not see all the 1 star reviews they are getting?! They clearly don't care.

Save your sanity and go elsewhere! – Bought 3 notebooks. Live 2 suburbs away but unable to pick up! Took THREE attempts over a month to deliver. Quality absolute crap! After 6 phone calls notebooks finally picked up. Waited another 2 weeks for refund, and then only got a credit note on account! I didn't start an account! Now have started the process of getting the refund put on… Read more

my card. Has taken over 2 months since initial order & online payment. All for a $20 order! Staff on the phone are all legends, especially with a moronic douffus running the show! Maybe they'll have to start paying people to shop there!

I want to give zero star rating - Our order has not been delivered and counctless requests for refund ignored – Our order has not been delivered and counctless requests for refund ignored. Despite numerous requests, they now do not respond to our emails or calls.

Ordered $600 product and never received it – I ordered two headsets valued at $600 over a month ago. Tracking says it has never left their warehouse. I have tried numerous times to get my money back and every time I do they come up with a new excuse. First it was 5-7 days, then when the 8th day came around it's now 7-10 days. They are a SCAM. I have reported this company to ACCC. Avoid at all costs.

Absolutely Terrible do not order – Winc has done nothing but stuff me sound since the end of January, the boxes arrived smashed and broken all the school books were ripped and broken. Tissue boxes all opened and pulled apart, the paper for the school all bent and creased, not to mention I didn’t get half of the items I paid for! Mind you I ordered 2 of the exact same book packs yet… Read more

they screwed everything on pack only got tissues that were broken and paper the other had 5 items which were missing how the hell does that happen. I was asked to send everything back so I can get a refund yet I am still waiting no matter how many times I call and email. I had 2 different company’s come to pickup because Winc company can’t even communicate with each other. Do not order through them!!!!!!!

Multiple deliveries at different times then told have to inform them within 7 days that something hasn't turned up – Multiple deliveries at different times then told have to inform them within 7 days that something hasn't turned up. 7 days from which delivery, the delivery I received or the one I'm waiting for. Messaged them in February and they responded that they received it, but nothing has happened.

ABSOLUTE GARBAGE – Do yourself and favour and learn from my painful experience: Do NOT deal with these stooges. There's a million other stationery stores. if you don't believe me, then read all the other reviews

Online Purchase - This company is worth a No star rating – It's difficult for me to put into words how I regard this company's ethics, but here goes. 1/ I rang WINC customer service at the Sydney Head Office regarding stock of 3M 9123 Particulate Respirator P2 Pack 25 25174628. 2/ I was told Sydney warehouse was out of stock but the Victoria warehouse had a lot of stock and they would shipped from… Read more

there. I ordered on the 15th Jan 2022 and although they kept sending me emails the delivery date got longer and longer and I still have no masks???? Supposed to arrive today 24th Feb 2022!

3/ Clearly why take a customers money and tell a customer you have stock when you clearly don't? All you do is antagonise the customer and make them want to never deal with your company again!

4/ I've purchased same masks from N.Z. and received them Air Freight (no extra cost in 4 days)!

5/ Seeing they dispatched the masks on 15th Feb 9 days ago they must be still stuck on the Nullabor somewhere? At the price they charge they can afford to send them Air Freight particularly as they have made me the customer wait so long in the first place.

In summary WINC the company is the worst I've dealt with on the internet and I'll never purchase from them again.

All prospective customers out there Be Warned!

High school order – Every year we have to order school items with this company. Every year there are items missing or not delivered in time. Customer services is extremely poor. P/c wait are longer than an hour and very slow response to email. I am still missing iitems from and order placed 2 months ago. Customer service is inefficient and unresponsive

Frustrating - Really Bad Service - Zero Stars – Multiple times we have tried to contact Winc for wrong goods invoiced and delivered. On more than one occasion, the responses received were so frustrating and after a few weeks it was like flogging a dead horse and just gave up. Forget trying to return anything. Forget calling, you'll be waiting for hours (if they even answer). Order one thing,… Read more

and you'll receive something completely different and they'll tell you it was YOUR fault. Worst service ever! I don't know how this company is still trading. To say I'm frustrated is an understatement. I would give Zero stars if that was an option.

Well the reviews here speak for themselves – The series of events with winc was enough to get me to write my very first product review. The school recommended 2 bookstores, and I selected WINC because its online with fast shipping. And the Saga began. They sent my item to the wrong address. Which is fine, mistakes happen, but the sheer lack of follow up and communication is atrocious. I… Read more

waited hours on the phone for days to get my items back (and do not choose the call back option, because there is a 50% chance they will not call back.)

They recovered my items but only because I wasted my life following up. What's worse is I am still waiting for one more item which was delayed until Feb 2nd. It is now Feb 9th and nothing. I have no time to follow up anymore. I have asked for a refund, they have not responded... bottom line if you value your sanity choose another option for your supplies. My daughter went days at school without any supplies or books. I moved from the US and very time poor, I need and am very much accustomed to online shopping.. so I went with Winc... what a mistake. I really miss the common sense and customer service of companies like Amazon.

Whats sad is I didn't think to "look up reviews" on a company the school recommends! Schools should not be recommending this company.

The worst school supplies business I have used – For 2 years I have ordered through winc. Both times service was dismal. The kids digital books were delayed and didn’t appear in the app. The helpline was terrible, on hold for so long I had to hang up and go to work. Still waiting for the kids stationary more than 5 weeks after ordering. I will never use this business again to order my kids school supplies.