This group is a scam. It also goes by the name of Wine Vault. Their sales force is pushed into selling. Once a sale is made and payment is received they do not want to know you. They should be stopped from trading in Australia. I am intending of… Read more
taking up the matter with Consumer Affairs as a social service to others for them to fall into their trap. If others who have had similar experience also take up the matter with Consumer Affairs it will help the cause.
Follow-up · Like in my review, another sales person did the call and was advised to see the reviews before calling the reviewer. I would pay a bit more at a wine store for a wine that I get to taste than to go with a brand not known to me and promises made by sales person. Thus no further business with Wine Vault
So annoying. I have blocked numbers, I’ve tried to be out through to people to affirm remove my number. It has completely ruined any chance of my agreeing to buy wine online again. I rate this star as being 0
Hi Tanya, We certainly do not want to bother… Read more
The initial service and products are great. However, once you have made an order they relentlessly call you using up to 5 different numbers to get you to purchase more of their products. Essentially they spam you. Sometimes on a daily basis. Do not buy anything from them. If you have fallen victim to them use the app “simple call blocker” to stop them.
They also call from a landline. Use the same app to block them. They use over 100 phone numbers. I wish i never used their services over a year ago.
Reviews with attachments
They are complete and total nuisances. Will call every day sometimes more than once from different numbers. You can't get off their lists and half the time it's AI you are talking to. If you look at the image there are some where I've called them back to check and you get nothing, goes through and hangs up automatically. And if you think, there's… Read more
a gap of a few months last year there isn't, I just went through a phase of blocking them, before going back to labelling them all 'Annoying wine club' in notes, so I have a record of their harassment.
Immoral Thieves. Won’t refund for rotten wine. Constant harassment. Sold me this wine. It is corked, the corks have dried out and the wine is rotten, disgusting. They called to try to sell me more wine. Told them I will not buy more until I get a refund on the bad wine. Was told they were aware it was bad but as I had given 2 bottles away and… Read more
opened 1, I can’t get a refund even for the remaining unopened bottles. This company is dishonest, immoral, and should be shut down. The parties I gave the wine to confirmed how disgusting it was.
Bullies, liars and thieves who use ILLEGAL BUSINESS PRACTICES. *** Report them to ACCC , NSW Fair Trading , ACMA!! *** – These people need to be stopped by legal professionals. Bought 2 cases of sparkling wine. Undrinkable. Asked for refund. Assured that would happen and as a gesture, offered to replace with something else. Paid for replacement on basis original would be collected and refunded promptly. Have received 10 cases of unwanted wine since then over 4… Read more
weeks. Most recently, my credit card was charged over 2 days with 3 more transactions WITHOUT AUTHORISATION. Receive phone calls at work, home, at night, but not to arrange my return and refund, only to sell more wine!!!
The company does not respond to written requests or complaints with regard to return and refund of unwanted wine.
I have asked in writing and verbally on 5-10 occasions, to take back and refund all wine - it was that reason I bought the first 2 cases, convinced by aggressive salesman that under the policy on their website - if I didn’t like it, it was 100% money back guarantee.
When they call to sell you more wine (!), they are ‘unable’ to provide the name, number or email address of the people who process refunds and returns. They tell you that you should have received an email earlier, or yesterday. More lies.
I started to record my phone interactions with them for more evidence of their harassment and lies for my submission to authorities about their practices. If they hear the announcement of the call being recorded they hang up immediately.
In summary: THESE PEOPLE LIE BULLY AND STEAL FROM THEIR CUSTOMERS. * Credit card charged without authority. * refund claims not responded to * requests to be taken off their marketing list ignored * no responses in writing * lies and excuses from sales people about status of refund and return of unwanted wine
aggressive sales – Addressed and delivered wine to wrong address, despite getting my business via an unsolicited call to private number after work hours, and after aggresive sales by two people who wouldnt accept I was clearly busy with a baby when I tried to end call politely several times. Hard upsell to breastfeeding mother offering 3 cases..... take a hint!!!
Adding star as The WCC delivered a second case of wine to the correct address -at their own… Read more
Nuisance, Spam Calls – I continue to receive early morning calls from this company. 4am spam wake up calls is unexceptable! I will be making a complaint with the ADMA, and I hope you do too if they're also spamming you.
Recent reviews
after being badgered for ages and the price getting lower and lower I bought a case of merlot for $109, free delivery. I didnt realise I was talking to a robot when they passed me onto a human who took my credit card details etc. As I was going away in 10 days and didnt think the delivery to country NSW would arrive in time, I asked if the… Read more
delivery could be delayed by three weeks. After three weeks there is still no wine. I got a call this morning from James who was definitely a robot as he avoided all questions. Their website wont load and the number from which I was called 2 months ago wont take a recorded message. DEFINETLY a scam.
Good day, We appreciate for taking the time… Read more
Have nothing to do with this company. I am constantly being harassed by calls from this company usually at the most inappropriate times. I have blocked multiple numbers, both mobile and landlines but the calls keep coming from different numbers. Calls are from Tom or Mark or Jack or whoever their current alias is for their A I generated calls. I… Read more
recently called the number back and got a message saying all operators were busy but if I wished to stop receiving calls, leave my details after the tone. Then “beep - I’m sorry the mailbox is full”. How surprising!!!
Hi Mike, We truly sorry to hear how… Read more (+2 replies)
Stalkers. Don't get the message that I'm not interested. Call from dozens of different numbers. Have lost count of the amount of of numbers of theirs that I've blocked. They need to get a life.
Hi Alicia, Thank you for your message and… Read more (+3 replies)
This company is off the charts. Asked multiple times to stop ringing me. New number pops up almost daily from prefix: (03) 7053 ####. Not sure why the government has stepped in as this is absolute harassment!!!
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Last year I was cajoled or pressured into buying a carton for $109. They did no address check and dispatched the wine to an address I had 9 year’s previously. Told of the mistake they dispatched a carton to my correct address AND charged an additional $109. The delivery was completely different from the order, being Yarra Valley Merlot instead of… Read more
Barossa Shiraz. They picked up the wrong carton and delivered a purported Barossa Shiraz- label states wine of Australia. Eventually after many emails and phone calls I was refunded the additional charge. From then on regular offers on iPhone which I routinely discarded having resolved never to deal with them again. Then, on Saturday 28 .06.25 I received text from Australia Post advising of future delivery and, on checking bank details,find an unauthorised withdrawal of $218 . Wine arrived 30.06 .25- one carton, that is $18+ per bottle. No idea what it is. All attempted contacts at any of the numbers listed for Wine Concierge Club, The Wine Vault, Wholesale Vintners are unsuccessful as the listed numbers are not recognised. They are either a joke or a scam - don’t ever do business with them!!
Further news. Second carton arrived next day. All efforts to get money back and unordered wine… Read more (+6 replies)
SCAM!! Bought a case of awful sparkling over 7 years ago and cannot get off their call list and I request it EVERYTIME. I block all the numbers they call from but different ones keep calling. It’ll go quiet for a month or two but now three this week. And Tom the AI version calls too. I feel trolled.
Lead me to believe i was getting an award winning wine at half its retail value. I ordered a case and have been receiving photos calls non stop trying to get me to purchase more even though I have asked to be take off the call list and complianted about the false and misleading sale. Will never order again.
I've now reported them to ACMA. You cannot unsubscribe on their website. You cannot unsubscribe if you return their call as their 'inbox' is full. And I sent an email to support@wineconciergeclub.com.au and the reply came from support@thewinevault.zendesk.com. I have recorded all their calls now.
Oh my God - they've started calling me again! I've insisted they take me off their database and despite their promises to do so - many many times - I've just had another call. The guy was insisting they had changed and were now 'a much better business ' but he would NOT take no for an answer. They are just getting worse. I'm reporting them. The privacy act states No means No.
I have been harassed with often 3 phone calls a day since I purchased from them. I have repeatedly asked to be taking completely off their database and the telemarketer agrees that they will organise that and then nothing happens and I keep getting infuriating calls at all hours of the day and night.
This company is a joke I have had a reasonable association with them for a number of years and when I had a problem with returning stock it all turned pear shaped it took forever to get a refund and when it finally came they deducted the amount from my account 5 days later back into there account and they refuse to talk to me now obviously I am… Read more
going through another avenue but I warn you be careful giving them your credit card details as they keep them on file which I didn’t think they were allowed to do and use them when they feel you need m
Keep calling despite multiple times being told to remove my number. Tactics have changed, initially just trying to sell my “favourite wine”, now they comment that my order (never made one) must have been great & would I like to order again.
so many spam calls. I think I received two a day every day and luckily my phone warns me that it looks like a spam call.. I rang the Number back and got wine concierge Club.
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This is likely a scam. This person called Tomy knows nothing other than saying about promotions of wine. I placed the order for two cases last week and they promised the delivery within 2 to 5 days. It has been 7 days. So I called about 10 times today. This person hangs up on me. Be careful those who will be approached by this person for wine sales saying a case is $266 and he can give it to you for $119 due to the ongoing sales.
Have placed many orders over the last 3 years and now that I am having problems with below average wine been delivered and payments being deducted from my credit card without authorisation and despite phone calls and emails nothing is being done! Just promises and apologies with no favourable outcomes. Steer clear of this company Disappointed client Show details
Rude obnoxious staff , took money from my account without my permission. Won’t return my money, won’t return my phone calls. Do not buy wine from this company. Constant harassment up to 5 calls a day
Hi Tom from the wine club. I'm not interested even remotely. Calls throughout the week, seems like every other day. I'm not sure how I got on this phone spam list to start with.
Getting calls from multiple different phone numbers (NSW and scum-torian numbers) from this "wine club" It's always "Tom" and it's always the same recorded message, he apparently "can't hear me" so he has to hang up, of course you can't hear me Tom, it's a pre recorded message
Hate them. Constant calls from different numbers. Now i let them talk and hang up after 10 minutes with no air. They also do not listen when asking to remove from the calls. They should be closed down.
Today I had a credit card charge made which I DID NOT AUTHORISE. I had voicemails and a text from a [Name Removed] offering a case of Pinot Noir and 2 cases of Shiraz. I never returned the call or responded to the texts. Completely unlawful to charge me for this without me engaging or without providing my consent. I've put in a refund request. I… Read more
made the mistake of saying yes once to purchase wine a month or so ago. They have been harassing me ever since. AVOID THIS WINCE CONCIERGE COMPANY AT ALL COSTS! They won't leave you alone.
Absolutely disgraceful. My elderly aunt, well into her 80s, has repeatedly told Wine.com.au/Wine Concierge Club-Service/Wholesale Vintners Pty Ltd over the phone that she does not want any wine. Despite this, they continue to send her wine she hasn’t ordered and charge her significant sums on her credit card. This is nothing short of elder… Read more
abuse—preying on a vulnerable person who has made it abundantly clear that she does not want their products. She is distressed, yet Wine.com.au refuses to listen, stop deliveries, or refund the charges.
This kind of behavior is the mark of a scam company with no ethics or morality. They should be ashamed. Avoid at all costs, and warn your elderly relatives to steer clear. Dreadful. Steer well clear.
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Hi Diva, We're sorry for the experience you… Read more (+1 reply)