Wine Growers

Happy to recommend – I have been a customer of Wine Growers Direct for several years. I have only ever had a problem once, where the wrong wine was delivered, they were very prompt in correcting the issue and immediately sending the correct order. The order process is easy and delivery timely, and I have found the prices competitive. I have enjoyed all the… Read more ·  1

selections I've ordered, none of which I've tasted previously - I just select from the region I know I like. I would have no hesitation in recommending them.

SLOW DELIVERY AND NO COMMUNICATION – After paying for my wine over a month ago, it was only when I asked questions that the wine was finally sent. No apologies just a remark that it was an IT problem. After sending so many newsletters and a very pleasant sales person taking my order, you would think they would want to keep customers rather than let them down with delivery and… Read more

service.

I have sent many emails letting them know the problem without reply. Have asked to be removed from their newsletter for Naked Wines and others do a better customer service. Wine was OK when ir did arrive Delivery and communication very poor

Unbeatable quality and value – Having purchased a case of Millers Dixon Creek Estate 2005 Pinot Noir as recommended by Ezra at wine growers direct I was more than willing to trust further recommendations. Veuve Ambal French Sparkling at the price of some Yellowglen and Malborough Sav Blanc plus Saveesea Waipara Pinot virtually given away and I am one very happy customer. Yes! I… Read more

had to wait longer for the second half of my order than I would have with other wine clubs, but, the savings and quality of the wine made it worth the wait. Quality, advise and extraordinary value you need to be patient with delivery time

I have had good, fast service, but I bought wine not some cheapskate voucher – I've been ordering from Wine Growers Direct for over a year and a half and I've always received the wine I've ordered and within a reasonable time. I saw many of the complaints on here were from people who have bought vouchers, I don't like to shop that way so I guess it's worked out for me? Fast delivery Occasionally I've had to call up to chase questions, but not always.

Great Quality Wines at excellent value – I recently purchased a case of the Award winning WhipCracker brand chardoonay from WA. Such a high-quality, easy-drinking wine. Perfect for for everyday enjoyment or the special occassion and FOR under $10.00 per bottle. Another great wine from Winegrowers direct. Thanks guys, keep on prodcuing the goods wine for my husband and i to try!! Award winning, High quality wine for under $10.00 per bottle

I was conned – Wine Growers Direct advertised an unlabelled 2009 Coonawarra Cab Sav, with a RRP of $29.00 per bottle, for $7.42 per bottle – which sounded like a good deal and which, like an idiot, I purchased. We opened one bottle – and it was so disgustingly bad and undrinkable, we tipped it down the sink I emailed Wine Growers Direct advising them of my… Read more

dissatisfaction – and surprise, surprise, did not receive the courtesy of a reply

I ended up calling them and when I asked for my money back, they refused.

After a lot of discussion they eventually agreed to take it back (at my cost) and give me a credit for the wine.

The problem I then encountered was getting someone to pick up the wine and deliver it back to them

Australia Post will only do this if I am a company and have an account with them

However, Australia Post advised even then, and given the weight, it would cost $35 – $45 for them to deliver it back to them

Given that the 12 bottles of cheap plonk cost me $94.00 (incl delivery) it is uneconomical for me to pay $35 – $45 to send it back – even if I was a company and could do so

So I am faced with the reality of literally pouring $94.00 worth of undrinkable plonk down the sink

The message I have learned is – stay away from Winegrowers Direct and do as I usually do – and buy your wine from 1st Choice. At least you know what you are getting – and will not be conned

Disgusting – Took my money via my credit card and lots of talk but no action to return it,time after time. They blame their debiting company but the fact is I made no order and received no goods and they have still charged my credit card . Do not give them your credit card number under any circumstances.

Don't even think about buying from Wine Growers Direct - they are hopeless – They rang me and persuaded me to buy a case of wine which was not my usual brand, telling me it was a good buy. I tried one bottle and it was awful. I opened another in case it was a bad bottle and it was just as bad. I rang and they asked me to open another and if it was no good send a bottle in for testing-at my expense, no guarantees.… Read more

Foolishly I did. One month later no contact so I rang again and was told that the previous customer service girl was gone and that they would refund in full and send me a return label. Neither happened.

I complained again and received an e mail from the customer service manager promising to resolve it.

Weeks go by and nothing happens so I post my displeasure on their Facebook page.

I received a very defensive long winded post about how they don't take our money and spend it on luxury yachts-what?? They promised to contact me.

Lo and behold I received a phone call saying that my money would be refunded.

Weeks go by and still nothing received.

I see that you cannot comment on their Facebook page now-seems they don't want negative publicity, because that's all they got.

Don't deal with this company-you will be sorry if you do.

Everything-they have no idea of customer service

i have from wine growers direct been really happy with the wines – I have purchased more than 6 dozen shiraz at prices I felt were good and been happy to share them with friends who like nice wine suggest people do not buy no names rather by a good rated wine at a good price do some homework before buying its then hard to get it wrong so long as you do your homework if cannot get reviews do not buy wait for the next offering good wine at good prices  Show reply

Do not give WGD your number – I get incessant calls from this company. My mistake? I gave them my number during one purchase. I have told them (verbally) to cease. No effect. I now get two calls 30 minutes apart, 3 days apart. It's promotional bull. (My phone provider does not have a number-blocking service) Their cold-calling is counterproductive. I would never buy from them no matter how good the deal. incessant calls

Terrible service - 4 months for a refund – After waiting weeks to receive a case of wine I contacted them to be told that it was send back because no one was home. I actually sent the wine to work and asked them to resend it. I contacted them again after another month went by and asked for a refund...no response to my email. I phoned and spoke to someone who said oh yeah we received your… Read more

email ok we'll give you a refund. Another 3 weeks until the money finally landed in my bank. Atrocious service! Good selection, prices, promotion customer service, delivery

Very disappointing Customer Service from wine growers direct – I buy wine online regulary and chose to purchase an offer from wine growers direct. As it was the first time I had used them and I was buying for a special occasion, I enquired about the delivery date and was told the following week and as this was acceptable I proceeded. Turned out the transaction was a pre-sale and the wine arrived 3 weeks later… Read more

- not before I had contacted them the following week and they confirmed it had been shipped out! - as the following week (after the special occasion I received an email from Aust Post advisind they had just received the consignment notice to collect the goods.

I contacted wine growers direct to seek information about their business miodel and how they would deal with a new customer that had been disppointmed with their sericce (not to mention having missed the special ocasion).

I was told someone would get back to me - no one did and I had to contact them again

What a joke! they tried to buy me off with an offer of 2 bottles of cheap wine that they would not name - then an offer of a $25 discount coupn if I spent more money with them. Finally I asked this be escalated as i was more intereted in understanding the business model oand how management would deal with a circumstance such as this rather then being "bought off".

I was told I would be contacted by the Gen Mgr [name removed] - at a specific time and when that did not occur I contacted wine growers direct on 3 other occassions only to be told again specific rnages of tiem that I would be contacted.

This compoany obviously has little or no regard for their customers that feel they have an issue; beyond trying to "buy them off" and if that dosn't mitigate the issue - well then "Stuff 'em"

Dollar grabbers with little regard for integrity

Oh dear oh dear – Ordered some wine at the end of December. !8 January sent an email advising wine had not arrived - no response. 23 January rang. Was given compliance number and told I would hear from warehouse within 48 hours. Did not happen. 29 January spoke to WGD. Still no wine. Sent letter 2 February. No response. Rang 13 February and was told there was no… Read more

record of my letter. Gave credit card details over phone and was told my account had been credited but upon checking my account no refund. Rang 20 February. Was promised that I would get a call next day. Guess what - no phone call. I also had to chase up my previous order to this one. I have been a customer of this company since it was launched and up until the past few months have never had a problem. I am desperate for my refund and the only course of action for me now is ACCC.

empty promises to fix the problem, when phoning can be put on hold for more than 30 minutes

Waiting, waiting – Bought a case of wine before Christmas! Still waiting for delivery! Came with carton of free beer. Received that today! Where is the wine??? Trying hard to communicate with [name removed] but he doesn't return phone calls and only responded to 1 of my 4 emails. Disappointed as had hoped for a good experience. Ordered goods not received. Requested money back & cancellation, not acknowledged.

Stay away with them! – Placed order on their website in the mid January, after 3 weeks tried calling for the first time, the girl said warehouse was yet to process the order. Waited for another week, called again, waited roughly 20 mins and the same girl answered the phone, told me she has no record of warehouse order paper and has to wait them to get back to her... All… Read more

I want is a courier tracking number to show they did shipped my order after 4 weeks but the tracking girl said she had no idea whether the warehouse shipped or not because "she is not the courier"?! What a fantastic customer service! What a fabulous order processing system!

Finally told them if they can't prove that they had provided goods after charging my credit card, I had to report to Amex as they are scum or fraud online retailer which Amex would be very aggresively taking money from them, the girl said if warehouse is still processing they would issue me a refund, which I am still waiting. Very efficient charging system, making sure they get your money immediately after placing order

Terrible service – I got a call from Wine Growers 18/12/12 about ordering extra wine for Christmas. I bought only one carton. I am still waiting for my delivery. I have sent 6 emails asking where my order is and have received nothing except the computer generated one. Phoned and waited until I could wait no more. I phoned this morning 9.20am and the message says phone back during office hours we open at 8.30!

Still waiting – Ordered wine on 26/12/12, has not arrived even though was supposedly dispatched,tried ringing got through on 3rd attempt after being on hold for 30 minutes, was told that they would send it priority, that was 10 days ago, still waiting! I don't know whether to ask for a refund complain to dept of fair trading, daily telegraph public defender(they get things done) or my credit card provider for a refund. no wine

Let down – I placed an order of 5 cartons of wine on 20th dec 2012 and recieved 2 on the 28th. On 7th jan 2013 phoned about the other 3 cartons and was told they were damaged by aus post, this was a lie as the 2 I recieved were 1 of 2 and 2 of 2, when I mentioned this they admitted that the 3 were not sent and would be ASAP as a priority. Received a… Read more

carton on the 23rd jan of wine I did not order and was never advised that was being substituted for my original order, then told that the 2 out standing cartons were out of stock and they would arrange a credit.

Both calls took 20 min +, if you phone to place an order you get through in seconds but a call to follow up an order will take for ever, I have also sent an enquiry to them and recieved a return mail stating that at the moment they were experiencing a high number of enquiries and it may take a few days to get a response, I will let all know if I here from them but I doubt it.

Very poor service and communication

Still waiting, waiting they just don't want to know – I ordered from Wine Growers Direct ( Ha Direct ) thats a laugh. Anyways ordered on 18th Dec 12 for two cartons of wine only to receive one and the other still hasn't turned up. This was no coupon it was a direct payment through my credit card which they had no problem in taking my money out on the 20th Dec. They refuse to acknowledge you when you… Read more

email them - then when you phone you're put on hold meantime the $$$$ are mounting up on the cell.

Its well over a month since my order and must of contacted them about 6 times. I received an email from them on the 18th Dec12 confirming my order from Dipin Chhabia but when I checked my account details on their website, theres no order there. So whats going on.

I want my wine - I've paid for it so where is it.

Would be very careful with these people, read other reviews before you order as you might be in the same boat as me!!

No - I'm not a happy customer.

Delivery, promises,promises promises and no apology! – Ordered a doz. bottles direct over the phone with this crowd on 17 December, warehouse is about 20 kilometres from my address so quietly hopeful of a delivery before xmas. However, no such delivery, but to be expected this time of year. However, I rang them in early January and was told that there had been some delay at the warehouse which they… Read more

could not explain, but they would get back to me and let me know the reason for the delay and when I could expect delivery. Guess what, no phone call and no delivery. Rang again last week, person I spoke to told me there had been a problem with the particular order and I was being 'upgraded' to a higher quality wine instead. It would be delivered by Thursday last week. Guess what....yes, no delivery. It is now Monday, and I have just spent 15 minutes on the phone again to obtain a refund! I would hate to calculate my hourly rate on the phone to get this discounted wine.

Poor customer service.

If it sounds too good to be true, it usually is!! – I am still to receive the wine I ordered on 11 Dec 12. It was not a coupon, it was direct to WGD but it was one of their advertised deals which included the free Moet. I was a bit ambitious expecting the order to come before Xmas but rang on 20 Dec 12 and was told the order had gone to the warehouse and was out of WGD's hands. Rang again on 2… Read more

Jan 13 and was told the stock had been sent out incorrectly by the warehouse and they were waiting for a new shipment to come from New Zealand but it was due in and would be despatched on 7 Jan 13. Rang again on 16 Jan 13 and was told I was on "back order". I have now been given an expectation that the order will leave the warehouse on 13 Feb 13 and should be delivered to me by 22 Feb 13 - over 3 months since I placed the order and they took my money!! I was given the option of taking another wine variety, a refund or wait. At no time has WGD ever contacted me to inform me of the delays in the order when they have all my contact details. If I dont have it by 22 Feb 13 I will be contacting a higher authority. I have spoken to polite people when I have contacted WGD, even though I got a different answer each time. Really, really bad customer service. Should keep customers informed of delays.

Please deliver my wine – I am still waiting for the wine I ordered and paid for on 14 Nov12. I ordered the wine for a birthday on 14 Dec. Never arrived. Christmas has come and gone still no wine. The 1300836340 number is never answered. The sales people promised to chase up my order and ring me back twice. They never did. Worst of all I sent an email to the Costumer… Read more

Service Manager, and like the rest of the staff, did not even acknowledge my concern/complaint. Can you please return my money if you cannot deliver the wine I paid for?

Nobody, including the customer service manager, would even acknowledge any communication

Disgraceful – Purchased a living social voucher that said a case of wine would be delivered within 2 weeks and as I needed it for an occaion i purchased it. 5 weeks later the occasion had been and gone and still no wine. I told them I don't want it anymore and to please just give me a refund as I needed to buy a case somewhere else and they agreed. I have been… Read more

calling them constantly for 3 weeks for a refund which is promised to me but I have never received the refund after 3 weeks having to still call and be put on hold for 20 minutes each time and hassle them for the refund. They promise to call me back which never happens. I got the wine 3 days ago. I already told them I didn't want the wine and just wanted a refund!

Took 5 weeks to deliver.

No Response - not happy – Wine Growers Direct customer service is non existent....so many enquiries with no response. Ring the enquiries line and get no answer but if you ring the sales line you get straight through...but they are not interested. Ist time customer! Tried Australian Wines and they delivered straight away! They have had my money since 10 Nov 2012 No Service - Sales people are lovely but are not interested in fixing any problems

No response, no satisfaction – On October 26 bought a Living Social voucher for 11 Margaret River wines and a bottle of Moet. Arrived on 8 December, only after 2 follow up calls. When it arrived, while the Moet was there, instead of the 11 Margaret River wines were 10 bottles of NZ clean skins. I have emailed both Living Social and WGD but no response from either. When I go to… Read more

find the WGD website, all I find is reviews such as mine! How can Living Social continue to maintain a relationship with WGD when there are clearly so many dissatisfied customers? And how can WGD not be held responsible for such poor service and delivery of product? I will never, ever recommend anyone using either company again. The Moet did arrive... eventually Late delivery, did not deliver on what was advertised.

Non existent service – I purchased a voucher from Living Social on November 7th. Nothing has been delivered! Emailed Living Social for a refund and was told to phone Wine Growers Direct. Put on hold for ever, no one bothered to answer the call!! The voucher stated 2 weeks delivery. I will be putting this on Facebook if I don't get my wine by 12th December. I can't… Read more

believe a company could be so bad. I will make sure all my friends are aware of this company so they don't get sucked in.

No contact, no delivery, no refund, no service!

Poor service - avoid – I placed a order via living social website. The wine was advertised as being delivered within 2 weeks. Several phone calls and one month later it arrives. In the phone calls, the customer service were polite but unable to tell me if my order has been dispatched. Apparently their system did not allow them to do that, then the delay was due to… Read more

breakages, then due to a change in delivery courier. It goes on. Finally I mentioned trading standards and my wine arrives.

So, despite it arriving, with all the run around

I would never use them again and would notrecommend to anyone.

Terrible service

Terrible! Avoid!!! – I phoned WGD today to enquire about a wine order placed 3 months ago that still hasn't arrived. This is the 4th time I've called the company and am assured each time that it will be dispatched within the next few days but there has been no sign of the wine. I've never dealt with a more incompetent company. I spoke to a woman called Mila - who… Read more

seems to be very active on this site and is very quick to berate anyone who has a bad word to say about WGD. Well Mila, maybe if you spent as much time attending to your customers and doing your job as you do on this site, then less people would be so pissed off with your company in the first place. I find it extremely offensive to read some of your comments regarding the 'Australian race wanting something for nothing' and customers being 'cheap' because they buy coupons. We don't in fact want something for nothing, we want something that we paid for and something that your company is offering at that price. You see - you're the problem, not us.

If anyone reading this is thinking about buying something from this company then don't do it!! It's not worth the hassle and more often than not they don't deliver on what they promise.

Poor customer service, goods not delivered

Never recieved my order, so theres money that i'll never see again – Bought one of the Moet vouchers from our deal. Claimed the order online at the end of June. Have not recieved my moet, have not recieved any notifications or emails about any delays or deliveries from OurDeal or Winegrowers. Tried calling them a handful of times to no avail, also wrote them two emails and no one has responded to either of my… Read more

emails - I am so dissapointed with the lack of customer service. I contacted Ourdeal several times to chase this up and was told that an order under my name had been signed for and delivered. Which is absolute rubbish as no one in my household has signed for any wine, and i Never recieved any notificaitons about delivery or tracking or anything for that matter. I'm sure there are other people out there that have bought the deal with the same name after all over 700 deals were sold..! I've been waiting 2 months for nothing, and have pretty much been robbed of my $69 from OurDeal and WineGrowers and i'll never get my Moet.

Everything, poor customer service no one picks up the phone, and no one has responded to the two emails that I have written.

Is anyone there at customer service? – Trying to get someone to answer the phone or respond to emails is like trying to get an interview with the pope. even though supplying details of order and connote i am still short 12 bottles of wine and despite 4 emails and a 10 minute phone call on hold still no one answered so buyers beware.

most frustrating online company ever had to deal with – this company is just so frustrating to deal with , they are hard to get in contact with , but when you do they give you promises that don't come to fruition, i have had assurances from two of WGD staff employees , [name removed],, and then [name removed] about when my well overdue wine might be delivered each time it goes well past the dates… Read more

these two people have given me,, still no wine,, I am currently talking to a 3rd person from WGD , that promises that my wine will now be delivered next week,,, i won't hold my breath waiting for it, i am begining to doubt i will ever see it. according to my WGD account it was despatched on the 21/06, that's almost 6 weeks ago. Not bad seeing that when i purchased it direct from WGD over the phone i was told it would be delivered within 14 days. To bad i didn't see these posts before i ordered from them,,,

poor customer service

Terrible company to deal with. Worst service i have ever known – I ordered 30 bottles of Azure back in April which was offered on a deal of 15 bottles for price of 12. So i duly ordered 2 lots of 15. Got my delivery on 4th of May but found only 24 bottles delivered. Sent an email ,got a reply saying they would look into it and heard nothing. Decided to ring them. Lady on the phone was very pleasant to deal with… Read more

and promised to send the 6 bottle shortfall. Never arrived. I have since had numerous phone conversations and emailed them several times. What a waste of time, still no sign of the shortfall 4 months later and just sick and tired of the constant lies from the staff at Winegrowers direct who tell me each time i ring it is either on the wagon for delivery or is leaving the next day. Worst company i have ever dealt with and still have the cheek to ring me asking for further orders. Come on get your act together. How can you seriously expect repeat orders when your service is diabolical.

Terrible service!

Stung by Terms & Conditions – Having read what must be the worst reviews of any company, I think I got away quite lightly. I've done a few transactions with Winegrowers. I had an issue once and they eventually sorted it out. I get called by their sales reps and generally order. One order was for a create of red which had to be the worst red we've ever tasted. When ringing, I'm… Read more

told I have to prove that there is something wrong e.g oxidised. There is nothing wrong. It is just exceedingly bad wine. The customer service rep just didn't care if I continued business with them or not. I now find out that other wine direct companies have return policies if you are not 100% satisfied and will not charge you. That's who I am ordering from next.

bad return conditions, staff didn't care

Fed Up – Bought this Moet deal through Our Deal. Have been informed by the guy (Ezrer) that called me that they haven't even got the Moet in stock, they need to "upsell" the customers to be able to pay for it. This company is a joke and should be fully investigated by the ACCC. I wouldn't be buying anything from them and saying that they need to send the… Read more

product before I pay in future. I asked why previous orders took so long and was told that they hadn't paid their courier bill so they were holding it until being paid. What a joke. Andrew Dal Broi is the owner of the business and he is never available to be spoken to.

Everything, they can't pay their bills

Never Again! – Still waiting for the Moet deal through Our Deal - received telephone call last week offering me a 'special deal' only available to those who ordered the Moet but I wasn't prepared to give my credit card details over the phone - I might have been even more 'out of pocket'! Told my order should arrive within the next 3-4 days. Called 1300 number… Read more

today & told my order should arrive by the end of

the week. Having trouble with 'back orders' What a joke!! They have our money. I wonder if it were C.O.D. would we get our orders sooner? Companies like this should be boycotted and their actions investigated. There are plenty of companies who are reputable & deserve our custom.

slow service, conflicting information on expected delivery times, frightening customer reviews