Wine Selectors

Fantastic wine! – I have been a member for a number of years now and am still impressed with the wine selection I receive from various regions around Australia. I have never had a wine I didn’t like yet but I know that wine selectors are always there for me if needed, just a phone call or email away. Once I had a delivery go missing, and wine selectors were great, immediately sending me a replacement shipment. One very happy customer here! Show details ·  1

I liked the wine and the magazine that came with it. Then I wasn't working and had no money and I called to cancel by subscription. I was talked out of this by the customer service rep, and my membership was put on hold. I received a letter from saying my credit card had expired, so I sighed with relief knowing there would be no more wine. I then… Read more

received a delivery notice that there was wine on the way, and I couldn't work out how it was being charged. Before my MC had expired, I had previously used an Amex, but I had updated my payment to be the MC card. It turned out that Wine Selectors had been able to use an expired Amex to charge me, the same card that had been superseded by the MC. I have called, and I have emailed and after 4 days two people got back to me. A bit of an issue if they have so many 'issues' it takes 4 days for a specialist to get back to me. No explanation as to how they let their system charges an expired credit card (it apparently must happen often, as the first person wanted to call out the banks for them letting this happen. It is disgusting and illegal behaviour. At no point did anyone offer a refund. And apparently they are going to get someone to get back to me once they can guarantee they have closed this gap....I wait with bated breath. I have now waited for almost 2 weeks to find out how they are going to improve their systems and/or processes to ensure this does not happen to anyone else. This is what I asked of both people I spoke to, and it appears that they will not fix this process/system.

5star minus 5 points! – On arrival I was clearly recognised through my booking as a person with gluten free diet! I was sat at a table and my GF bread and excellent EVOO arrived with it but NO BUTTER, everyone else was served with warm Turkish bread with choice of butter or olive oil! As far as I’m aware, butter doesn’t contain GLUTEN! When I was looking at the menu, it… Read more ·  1

seemed very much as gluten free menu for most parts! As being a chef myself I couldn’t find a meal that should for any reason contain a flour/ gluten! But it was a different story when the cheese plate was served! Obviously some waiters forget the fact that I was GF and serve me a regular serve of cheese plate with a lavosh bread! I asked if the serve was GF, but was told “ not sure” “will need to find out”! 10 Minutes later they removed my plate and within minutes delivered the same one without the crackers on it! The plate was obviously contaminated as already with the gluten! Never mind. But how would one eat a cheese plate without a cracker? 3 pieces of cheese, condiments, but nothing to put it on! I asked twice for some rice cracker, they cost 99 cents in most supermarkets, but to no avail! At the end the chef quickly heated one of the GF rolls from entree , cut it into pieces and served it along my cheese plate! All saved! The whole dinner with all those wines and all of those speakers, was absolutely amazing! And yet those little issues were the reason I couldn’t give you 100%! However I booked another one at the QVB Sydney, so let see if you are reading your reviews

Great service, value and variety – I have been a member of Wine Selectors for over 5 - 6 years since signing up at the Good Food and Wine Show in Sydney. The Wine Selectors company has continued to provide outstanding service, value and variety. I look forward to the email and delivery every two months. The printed notes give beneficial insights into the contents of the pack -… Read more ·  1

region, grape variety, vineyard, maker, wine - food matches etc. The booklets about the regions make for great reading. I’ve had the opportunity to try many wines that I wouldn’t usually have been able to purchase elsewhere. Another fantastic plus is the $30 birthday voucher. The estimated delivery date and email / texts allow me to know exactly when packages will be received. I would encourage all wine lovers to seriously consider membership. You won’t be disappointed whether you are looking for top value red, white or mixed packs, half or full dozen cases, or single bottles. Added benefits are the regular e news and a wide variety of competitions.

I've been a Member for many years and rarely have I ever experienced an 'off tasting' wine. On the extremely rare occasion that this has happened, Wine Selectors has immediately reimbursed that bottle without question. Wonderful service in all respects. Show reply

I have been using Wine Selectors now for about 20 years and in all that time have been very happy with the service, flexibility, quality and price of the wines received. Often recommend to others. Show reply

Always great service but most importantly fantastic wine to enjoy. The selections have been awesomely good

Incident at the Wine Selector domestic airport wine tasting, 26 September 2026 At approximately 3:30 pm on 26 September 2026, I attended a wine-tasting event at the domestic airport. There were two white women and one white man at the wine-tasting… Read more

station. The wine selector on duty was Mr Harris.

Ms Harris welcomed the white customers and engaged with them . When I approached the station, however, I was not similarly welcomed or engaged with.fir 25 min. Instead, I was told that I might be in the wrong place. I was then told, in substance, that “wine is not our thing” because I am Black.

I found this interaction deeply offensive and appalling. The contrast in treatment was particularly concerning: white customers were welcomed and encouraged to participate, while I was made to feel that I did not belong and was subjected to a racialised comment about Black people and wine.

I am documenting this incident because I believe it warrants investigation. Regardless of the intention behind the comment, telling a Black customer that wine is not “our thing” because of their race is inappropriate and unacceptable.

I would like the organisation to investigate what occurred, establish the circumstances surrounding the interaction, and advise what steps will be taken to ensure that all customers are treated respectfully and without racial discrimination.

Cr#p overpriced wine maybe 1 bottle in the dozen other 11 rubbish making it overpriced junk Never give them ya number they call over and over and over and over Show details

Pushy staff, bad wine, and a generally awful company that preys upon people

The selections are always top notch with great variety. I regularly use my delivery of chunky reds as gifts and for special occasions - I don’t even mind the drive into town to our local post office to pick up the delivery!

So - I was a member many, many years ago and left because of their Telemarketing calls. Their wines were always excellent but phone calls drove me nuts. Fast forward to 2026 and I visited them at the Good Food & Wine show. They assured me that had changed their processes and so I gave them another go. And they were true to their word - and the… Read more

products as good as ever...hence a 5 star review!

But the story takes a twist (and no - nothing to to do with Wine Selectors as such!). My wife started getting annoying phone calls to purchase wine and so I cracked it and went to cancel my membership. I was actually on the phone to them but luckily fate intervened as I was about cancel...an SMS arrived from the better half with two words that I had heard some weeks ago - and this is this kicker that people need to be acutely aware of... The phone calls were NOT from Wine Selectors at all - they were from "Wine Club" (aka "Wine Concierge Club") - so here was me about to boot Wine Selectors when they had done nothing wrong and also have zero to do with this other group! (According to the ACMA this "Wine Club" mob copped a $200K+ fine a year or so ago for their behaviour!) I mention all this because I just don't want anyone potentially making the same mistake I nearly made. And yes - Wine Selectors were really good about my error so a massive shout out to them!

I have been a member of Wine Selectors for nine years. Always looking toward the next home delivery and regular phone offers. I haven’t yet received a wine delivered that I haven’t enjoyed.

The wine was, on average, fairly decent, with the occasional bottle that was genuinely good. The customer service, however, was abysmal. The staff on the phone were rude—pushy, aggressive, and at times condescending. It also feels as though the service is made deliberately difficult to cancel.

Rude and insulting customer service makes the wines on offer not worth the effort. A simple expired credit card became an ordeal when Wine Selectors ("[Name Removed]") kept harassing me on the phone while I was at work to bring the account up to date. As I didn't have the new credit card number on me at work (and couldn't really talk), "[Name… Read more

Removed]" promised to send me a link to update the card. The link never arrived. Instead, I was sent a "letter of demand" from a debt collector. Terrible shame as the wine is actually quite good and for years this has been a convenient service. But treating customers with distain is a deal-breaker for me. UPDATE: Instead of trying to resolve the matter or offer an apology, Wine Selectors ("[Name Removed]") sent me a rude email. A decade of loyal custom on my part apparently counts for nothing, what a warped perspective Wine Selectors has of "customer service."

Came across Wine Selectors whilst at the Food and Wine Festival in Perth. Excited to try some new wines and learn about the company, however a very rude female was pushy with sales and spoke rudely to myself and friends. When I told her I would like to think about it before signing up, she said “what is there to think about” in an extremely rude… Read more

manner. This is not how you gain new customers and I will most certainly not be signing up to this company.

I put my account on hold then out of the blue they started sending wine again. I emailed them about it and nothing in response. I’ve sent a firmer email this time and will report them to ACCC if they do not sort this out!!!

Wonderful cheeses and great wines that we are promoting Australian cheeses . The wines were excellent. I have not had champagne with cheese before and I thought it really brought out the flavours of the blue cheeses - very interesting! By the way: We always have cheese BEFORE our meals!! My family is German refugees so we have European heritage Thank you for a wonderful afternoon of wine and cheese - God’s ambrosia Show reply

Unsolicited calls even after I fought a lot and have email confirmation that my data has been deleted. Worst business ever, I regret every cent I spent with this product because of the marketing harassment I’m going through

Terrible when you try to cancel – Great at first but terrible if you want to cancel. I have no issues with the deliveries. They were fine. Selections weren’t always amazing and I did get a lot of repeats of wines that were ok but not great. After a while, we were sitting on too much and I requested to cancel. Their customer team convinced me to reset the delivery dates to… Read more

longer. Did that. Still too much. Tried to cancel again. Wouldn’t let me and put it on hold.

Got another delivery notification I didn’t ask for. Requested to cancel again. Thought it was cancelled. Received multiple calls trying to sell me more wine. Told them I’ve stopped drinking wine for health reasons, have 6 unopened cases of it and don’t need anymore.

Yesterday received another delivery notification. Emailed to cancel. Was told it was on hold while I have to wait for a customer service person to call… no doubt to convince me to not cancel.

That’s the last straw. Absolutely disgraceful sales tactic and will never deal with them again.

Fantastic wine and cheese masterclass- Perfect afternoon – Fantastic event and the perfect balance of information, fun, wine & cheese. Paul and Peter ran a perfect event and we will be doing more in the future Show reply

Cheese and Wine Masterclass - Good but couple of improvements could have made it better! – I had a lovely time with great range of wine and cheese. Suggest a couple of improvements: - Bigger slices of cheese - Cheese to be accompanied by some lavosh would have been great - I would have been happy with reducing number of cheeses to try and giving us some time back to have a few breaks and chat amongst ourselves. Thanks

Avoid this company – Sent me wine I explicitly asked not to receive as I was away and they had sent me wine previously that I wasn’t supposed to receive. Received emails whilst I was away which I would reply to and only got so far and different person would email me, returned from being away to a number of harassing emails and phone calls, I again tried to contact… Read more

wine selectors to tell them I wouldn’t be paying for something I didn’t ask for and that had been left out in the sun in the same spot they left it so they could come pick it up I wasn’t paying for their error, I again received no response until I started receiving threatening letters from debt collectors!

Wonderful – I signed up for Wine Selectors at the Sydney Royal. The young man at the stand was so polite & welcoming. I made a mistake with my payment method initially & had to call up to rectify it & got the loveliest lady on the phone who had the issue fixed in a jiffy. I recieved my first order & am I already neck deep in trying all my wines. Everything… Read more ·  1

so far has been spot on & delicious. I look forward to opening each bottle to try them.

I have no hesitation in recommending Wine Selectors. You guys know your stuff.

Worst customer service and very average wine selections – If I could give zero stars I would. Very average wine and the worst customer experience I have ever had to endure, incredibly rude.