Review your last buy on ProductReview.com.au
WinesCentral

WinesCentral

 Verified
WinesCentral
3.1

227 reviews

Positive vs Negative
48%10%42%
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • See allThumbnail

 AI reviews summary 

Pros
Product value: Wines are frequently noted for being high quality and impressive for their price point, offering good value for everyday drinking.
Staff interactions: Individual sales consultants and support staff are often described as knowledgeable, helpful, and professional during the selection process.
Resolution of issues: When errors occur, specific team members are proactive in arranging replacements, returns, or credits to rectify the situation.
Delivery speed: Many orders arrive promptly and well-packaged, with some deliveries reaching customers within a few days.
Cons
Phone sales tactics: Frequent and persistent outbound calls continue despite explicit requests to be removed from contact lists or to use email instead.
Delivery delays: Orders often take several weeks to arrive, or arrive incomplete with multiple cases being delivered on different dates.
Order accuracy: Deliveries frequently contain different wine varieties or vintages than those agreed upon during the sales call.
Communication and tracking: Confirmation emails, invoices, and tracking numbers are often missing, making it difficult to monitor order progress or verify charges.
Verdict

WinesCentral provides good value products and has several highly-regarded staff members who offer personalised service. However, the experience is frequently undermined by unreliable delivery timelines, incorrect stock being sent, and a persistent phone-based sales model that many find intrusive. Improvements in administrative transparency and respecting contact preferences would address the most common frustrations.

227 reviews
3  John Wood  · We paid $16 per bottle for a wine that drinks like a $16 wine. Not a ripoff but not making me want to run out and purchase more wine from this business.
2  jilly K.  · A1 voice was very frustrating and did not answer what i asked. Sounded like a robot!!
1  Ray McEvoy  · $218 debited to my Mcard account for 2 dozen mixed Barossa Shiraz on 30/10. Still awaiting delivery!!!!! I was promised 3 to 5 days delivery. NOT IMPRESSED!!
1  Robert Brockbank  · Was delivered the wrong wine would like return labels to return wines. This is the 4th time this has happened
3  Miro  · Decent wine mostly from South Eastern Australia you have to be lucky to get good drop…!!!!
2  John T.  · Improving. Previous orders were not what l ordered. Mixed Pinot Noir is NOT 6 of one and 6 of another .
Alice
Alice 2 posts
   Verified

I am yet to receive one dozen of the wine purchased, being the Betty and Max Chardonnay. The Soar Riesling has arrived, but I am yet to sample it. the delivery of this wine was prompt and left following my instructions.

Ask the reviewer
Melissa J
Melissa J 2 posts
 

Once this company gets you number they don’t let up. I have been harassed by phone calls and because I don’t answer and don’t buy I am now being texted. Avoid like the plague!!!!

WinesCentral
WinesCentral    

Hi Melissa, We’re very sorry to hear about your… Read more

Ask the reviewer
viv
viv
 

I have been buying from this company for about 8-10 years. It is so convenient. I have a sales rep Jayden who looks after me, and I only have to send him a message and he puts the order through straight away. He knows what wines I like and lets me know when there are specials. I have no hesitation in recommending this company. Viv Show reply

Ask the reviewer

Reviews with attachments

  • Thumbnail
Linda W
Linda W
 

Hi, I ordered 4 boxes of Maverick Moon Chardonnay 2024, they arrived within the week & I absolutely love them :) Show reply

  • Thumbnail
Ian C.
Ian C.
 

The wine was delivered in a timely manner. However I have responded to the text messages received from Rick letting him know that I wasn't happy with the wine received. I was led to believe that the wine was a rated one from the Mornington Peninsula but what I received was from South-Eastern Australia with no reference to MP!!! Also he offered me… Read more

some Rose as well assuring me it was a good reputable wine. However I received Criss Cross which I previously purchased a couple of years back and was not impressed. His text to me on 2nd October was: "Just following up etc --- Try 2 bottle on the house, not happy i refund the dozen" What I suggested in my return text (on Tuesday 13th October) the that I would like the wine collected and instead of a refund that maybe you could forward me a "good" pinot noir (12 off) to the value of wine purchased. I await your reply or phone call from Rick. If no further response I will not be dealing with Wines Central in the future. Ian Crawley

WinesCentral
WinesCentral    

Hi Ian, We’re very sorry to hear about your… Read more

  • Thumbnail
  • Thumbnail
Ian
Ian
 

Was told by seller wine was 98 points Not sure how it was rated? Wine was good but certainly not 98 points and bottles were not badged with the points label

WinesCentral
WinesCentral    

Hi Ian, Thank you for your review — we truly… Read more

  • Thumbnail
  • Thumbnail
  • +6Thumbnail
Darren
Darren 4 posts
   Verified

DO NOT BUY WINES from this place, I have spent almost $1000 and it looks to me they just change the labels on bottles as most of the wine labels are not what the actual wineries supply... Plus, wine is full of sediment, I took plenty of photos and the office or senior management will not take my calls as I expect my money back... Disgraceful company...

WinesCentral
WinesCentral    

Hi Darren, We are very sorry to hear about your… Read more (+4 replies)

  • Thumbnail
Sonia H
Sonia H 3 posts
 Published  · Edited

Usually i am a very happy customer but currently I am very annoyed as my order has not turned up yet, which I reported and a new order was shipped. Now this order is being returned again by Australia post at the request of the sender. Im not sure what is going on.

WinesCentral
WinesCentral    

Hi Sonia, We’re sorry to hear about your… Read more

  • Thumbnail
Kymbra T.
Kymbra T.
   Fair Incentive

Great deals on the wines I like. Couldn't get much better than that ✌️ Show reply

  • Thumbnail
Christopher
Christopher NSW 2 posts
 

We VERY MUCH Enjoyed your "Dusty Duke 2023". We STRONGLY RECOMMEND Your Wine Merchant Distribution for ANYONE WHO LiKES GREAT TASTE of Wine at a FANTASTiC OFFERS. THANK You for this Transaction. Show reply

  • Thumbnail
Chas
Chas 2 posts
 

Fairwinds Estate Chardonnay 2024 is a very good wine. Well balanced & lightly oaked. Show reply

  • Thumbnail
Richanson
Richanson 3 posts
 

Arrived on time fruity young flavour enjoyed tonight with our meal Show reply

  • Thumbnail
Roger F.
Roger F. VIC 5 posts
   Verified

The Limestone Peak Cab Sav is a quality wine. Decent age (2021) and appeals to our palate from some of the best cab sav country around (Napa and Sonoma County, California, as we're originally from the US). It has the depth to compliment a steak, and doesn't go over the top like some shiraz's do. Quite refined and well balanced. Show reply

Latest follow-ups

Martin
Martin QLD
 

Sorry but my wines have not been delivered yet. I received tracking advice that they were being assembled then I was advised they were returned to sender - please chase my box of wine and deliver it please. Show reply

 Follow-up  · Wine has been delivered and we are enjoying it.

Graham L.
Graham L.
 

The wine is a standout in its own right but is great value through WinesCentral. Show reply

 Follow-up  · The wine is a standout in its own right but is great value through WinesCentral.

Jaybee
Jaybee VIC 6 posts
 

I have developed a wonderful relationship with the Wine Central team. Their wines are fantastic value and my main seller Chris is great ! On the very rare occasion I don’t love the wine I can return it and swap it. And free delivery too!! Show reply

 Follow-up  · I just order via text with one dedicated team member . Delivery we agree on anywhere between a few days and a few weeks mutually agreed upon. Returns can be arranged - just leave wine at door and collection by Aus Post organised by WC.

Positive reviews

Paul
Paul
 

They were very good at accepting for return two cases of wine that I did not enjoy – and instead sent out two cases of better quality wine as a replacement, which I much appreciated Show reply

Wendy Kerr
Wendy Kerr 4 posts
 

I orded 2 boxes but only recived 1 box, l got on to Wine Central via email and they tracked down the other box and it was delivered the next day. So l could not complain about the service. Show reply

John D.
John D. 2 posts
 

I have only been with Wines Central for a short time. I cannot remember exactly when but this year. Most of my wines purchased were Shiraz. And, from my point of view & taste they all have been a delight to drink. With meals & a quite glass or two some times throughout the day. Show reply

Negative reviews

steve j.
steve j.
 

Keep calling me. Daily. I asked them a year ago to stop calling me and had to threaten calling police. They have started calling me again daily with recorded messages. This is harrassment.

WinesCentral
WinesCentral    

Hi Steve, We’re very sorry to hear about your… Read more

John Dun
John Dun
 

I wish to cancel this order. I was told, "this is your wine club". However, it wasn't my wine club but a presumably deliberately vague description so that I would believe it was the wine club I actually belong to. I want the order cancelled and the money refunded, please. John Dun

WinesCentral
WinesCentral    

Hi John, We’re very sorry to hear about your… Read more

M821
M821 10 posts
 

Fake businesses!!! It's always a good practice to ring their customer service or contact number before you are doing business with them if they are exist on intrenet only. In this case, their phone numbers can never be reached!! So many good reviews here make me wonder how many of them are genuine? It's probably a fake company based overseas… Read more

take your money and send you a wrong product or dont send at all as you could never find anyone to speak to!!!

WinesCentral
WinesCentral    

Hi M821, We’re very sorry to hear about your… Read more (+1 reply)

Recent reviews

Dean
Dean
 

They call you 2 times a day for months. They will not take you off their call list. When you do order, sometimes part order turns up only, sometimes nothing. This order has been 4 weeks and still not arrived. Previous order took 5 weeks after repeated calls from me. Now you cannot even call them. Chat bot only. I recommend not using these guys.

WinesCentral
WinesCentral    

Hi Dean, We’re very sorry to hear about your… Read more

Peter
Peter
 

I consistently ask not to be called and you keep calling me. Will you stop? I want to be taken off your call list. If you continue to keep calling me when I've asked you not to, I will take the matter further.

WinesCentral
WinesCentral    

Hi Peter, We’re very sorry to hear about your… Read more

Kevin P.
Kevin P. NT 2 posts
 

Order received was not what was ordered. Ordered one case of Pinot Grigio and one case of Sauvignon Blanc at $99 per case and received one mixed case of each instead at $134 for the single case. The accounts department tried to overcharge me by $10 per case when the order was placed also. Very difficult to reach Wines central and have not… Read more

returned my calls or messages. Don't recommend dealing with Wines Central, the credit card charge will be disputed now.

WinesCentral
WinesCentral    

Hi Kevin, We’re very sorry to hear about your… Read more

nicideas
nicideas 2 posts
 

I ordered max and Betty Chardonnay... Eventually arrived... Was joking Jester... Pretty rubbish. Messaged agent to arrange replacement or refund. Please get this sorted. Not the first time

WinesCentral
WinesCentral    

Hi Nicideas, We’re very sorry to hear about your… Read more

John B
John B NSW 4 posts
 

Persistent sales people do not take NO for an answer. This has been going on for at least 3 months. The last unsolicited phone call took 8 minutes with at least 7 “no thanks, not right now”, and they kept coming up with different reasons as to why you should buy.

WinesCentral
WinesCentral    

Hi John, We’re very sorry to hear about your… Read more (+3 replies)

Brian Wright
Brian Wright SA
 

When discussing the origin of this wine I was told that it was from South Australia and because I am purchasing shiraz I prefer Mc Laren Vale,Barossa wines and Clare Valley,but on receiving the order they were from SouthEast Australia and not from expected areas of South Australia.It was a misleading and disappointing purchase.

WinesCentral
WinesCentral    

Hi Brian, We’re very sorry to hear about your… Read more

Gary
Gary
 

The delivery was fantastic with the wine arriving in 3 days, however the white wine assortment was not what I requested as there were 3 bottles of sparkling wine which I clearly stated that I did not want. Will need to dispose of these! Not happy overall

WinesCentral
WinesCentral    

Hi Gary, We’re very sorry to hear about your… Read more

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.