AI reviews summary
Pros
Cons
Verdict
WinesCentral provides good value products and has several highly-regarded staff members who offer personalised service. However, the experience is frequently undermined by unreliable delivery timelines, incorrect stock being sent, and a persistent phone-based sales model that many find intrusive. Improvements in administrative transparency and respecting contact preferences would address the most common frustrations.
I am yet to receive one dozen of the wine purchased, being the Betty and Max Chardonnay. The Soar Riesling has arrived, but I am yet to sample it. the delivery of this wine was prompt and left following my instructions.
Once this company gets you number they don’t let up. I have been harassed by phone calls and because I don’t answer and don’t buy I am now being texted. Avoid like the plague!!!!
I have been buying from this company for about 8-10 years. It is so convenient. I have a sales rep Jayden who looks after me, and I only have to send him a message and he puts the order through straight away. He knows what wines I like and lets me know when there are specials. I have no hesitation in recommending this company. Viv Show reply
Reviews with attachments
Hi, I ordered 4 boxes of Maverick Moon Chardonnay 2024, they arrived within the week & I absolutely love them :) Show reply
The wine was delivered in a timely manner. However I have responded to the text messages received from Rick letting him know that I wasn't happy with the wine received. I was led to believe that the wine was a rated one from the Mornington Peninsula but what I received was from South-Eastern Australia with no reference to MP!!! Also he offered me… Read more
some Rose as well assuring me it was a good reputable wine. However I received Criss Cross which I previously purchased a couple of years back and was not impressed. His text to me on 2nd October was: "Just following up etc --- Try 2 bottle on the house, not happy i refund the dozen" What I suggested in my return text (on Tuesday 13th October) the that I would like the wine collected and instead of a refund that maybe you could forward me a "good" pinot noir (12 off) to the value of wine purchased. I await your reply or phone call from Rick. If no further response I will not be dealing with Wines Central in the future. Ian Crawley
Hi Ian, We’re very sorry to hear about your… Read more
Was told by seller wine was 98 points Not sure how it was rated? Wine was good but certainly not 98 points and bottles were not badged with the points label
Hi Ian, Thank you for your review — we truly… Read more
- +6
DO NOT BUY WINES from this place, I have spent almost $1000 and it looks to me they just change the labels on bottles as most of the wine labels are not what the actual wineries supply... Plus, wine is full of sediment, I took plenty of photos and the office or senior management will not take my calls as I expect my money back... Disgraceful company...
Hi Darren, We are very sorry to hear about your… Read more (+4 replies)
Usually i am a very happy customer but currently I am very annoyed as my order has not turned up yet, which I reported and a new order was shipped. Now this order is being returned again by Australia post at the request of the sender. Im not sure what is going on.
Hi Sonia, We’re sorry to hear about your… Read more
Great deals on the wines I like. Couldn't get much better than that ✌️ Show reply
We VERY MUCH Enjoyed your "Dusty Duke 2023". We STRONGLY RECOMMEND Your Wine Merchant Distribution for ANYONE WHO LiKES GREAT TASTE of Wine at a FANTASTiC OFFERS. THANK You for this Transaction. Show reply
Fairwinds Estate Chardonnay 2024 is a very good wine. Well balanced & lightly oaked. Show reply
Arrived on time fruity young flavour enjoyed tonight with our meal Show reply
The Limestone Peak Cab Sav is a quality wine. Decent age (2021) and appeals to our palate from some of the best cab sav country around (Napa and Sonoma County, California, as we're originally from the US). It has the depth to compliment a steak, and doesn't go over the top like some shiraz's do. Quite refined and well balanced. Show reply
Latest follow-ups
Sorry but my wines have not been delivered yet. I received tracking advice that they were being assembled then I was advised they were returned to sender - please chase my box of wine and deliver it please. Show reply
Follow-up · Wine has been delivered and we are enjoying it.
The wine is a standout in its own right but is great value through WinesCentral. Show reply
Follow-up · The wine is a standout in its own right but is great value through WinesCentral.
I have developed a wonderful relationship with the Wine Central team. Their wines are fantastic value and my main seller Chris is great ! On the very rare occasion I don’t love the wine I can return it and swap it. And free delivery too!! Show reply
Follow-up · I just order via text with one dedicated team member . Delivery we agree on anywhere between a few days and a few weeks mutually agreed upon. Returns can be arranged - just leave wine at door and collection by Aus Post organised by WC.
Positive reviews
They were very good at accepting for return two cases of wine that I did not enjoy – and instead sent out two cases of better quality wine as a replacement, which I much appreciated Show reply
I orded 2 boxes but only recived 1 box, l got on to Wine Central via email and they tracked down the other box and it was delivered the next day. So l could not complain about the service. Show reply
I have only been with Wines Central for a short time. I cannot remember exactly when but this year. Most of my wines purchased were Shiraz. And, from my point of view & taste they all have been a delight to drink. With meals & a quite glass or two some times throughout the day. Show reply
Negative reviews
Keep calling me. Daily. I asked them a year ago to stop calling me and had to threaten calling police. They have started calling me again daily with recorded messages. This is harrassment.
Hi Steve, We’re very sorry to hear about your… Read more
I wish to cancel this order. I was told, "this is your wine club". However, it wasn't my wine club but a presumably deliberately vague description so that I would believe it was the wine club I actually belong to. I want the order cancelled and the money refunded, please. John Dun
Hi John, We’re very sorry to hear about your… Read more
Fake businesses!!! It's always a good practice to ring their customer service or contact number before you are doing business with them if they are exist on intrenet only. In this case, their phone numbers can never be reached!! So many good reviews here make me wonder how many of them are genuine? It's probably a fake company based overseas… Read more
take your money and send you a wrong product or dont send at all as you could never find anyone to speak to!!!
Hi M821, We’re very sorry to hear about your… Read more (+1 reply)
Recent reviews
They call you 2 times a day for months. They will not take you off their call list. When you do order, sometimes part order turns up only, sometimes nothing. This order has been 4 weeks and still not arrived. Previous order took 5 weeks after repeated calls from me. Now you cannot even call them. Chat bot only. I recommend not using these guys.
Hi Dean, We’re very sorry to hear about your… Read more
I consistently ask not to be called and you keep calling me. Will you stop? I want to be taken off your call list. If you continue to keep calling me when I've asked you not to, I will take the matter further.
Hi Peter, We’re very sorry to hear about your… Read more
Order received was not what was ordered. Ordered one case of Pinot Grigio and one case of Sauvignon Blanc at $99 per case and received one mixed case of each instead at $134 for the single case. The accounts department tried to overcharge me by $10 per case when the order was placed also. Very difficult to reach Wines central and have not… Read more
returned my calls or messages. Don't recommend dealing with Wines Central, the credit card charge will be disputed now.
Hi Kevin, We’re very sorry to hear about your… Read more
I ordered max and Betty Chardonnay... Eventually arrived... Was joking Jester... Pretty rubbish. Messaged agent to arrange replacement or refund. Please get this sorted. Not the first time
Hi Nicideas, We’re very sorry to hear about your… Read more
Persistent sales people do not take NO for an answer. This has been going on for at least 3 months. The last unsolicited phone call took 8 minutes with at least 7 “no thanks, not right now”, and they kept coming up with different reasons as to why you should buy.
Hi John, We’re very sorry to hear about your… Read more (+3 replies)
When discussing the origin of this wine I was told that it was from South Australia and because I am purchasing shiraz I prefer Mc Laren Vale,Barossa wines and Clare Valley,but on receiving the order they were from SouthEast Australia and not from expected areas of South Australia.It was a misleading and disappointing purchase.
Hi Brian, We’re very sorry to hear about your… Read more
The delivery was fantastic with the wine arriving in 3 days, however the white wine assortment was not what I requested as there were 3 bottles of sparkling wine which I clearly stated that I did not want. Will need to dispose of these! Not happy overall
Hi Gary, We’re very sorry to hear about your… Read more
Hi Melissa, We’re very sorry to hear about your… Read more