I would give them 5 strs but they sent me the wrong cider. This was actually fortunate, because what they sent is better than what I ordered ! They were really good about the mix, and their products I have tried are excallent. Austen.
Goods arrived in good condition in an acceptable time period. This is important as we live in far North Queensland and delivery times can be extended, especially as transport company's do not deliver over a weekend.
A phone line that actually says it’s not being used stk but leave a message LOL no return calls despite several requests, a delivery time frame that is untrue, no response via email despite se real requests - my request was to ask if my order would arrive within 5 business days - no response 2 business days later, eventually advised my order went… Read more
spam (as if) then whe I expressed my disappointment at no response it became my fault with a teaser that my order may well have arrived on time, when this was clearly not true as I had through contacting suppliers and Distributers for an alternative was advised it was out of stock. And as a customer do not need to be lied to and told my order went to the spam folder, I was also blamed as the customer for expecting the staff to respond on the weekend ( I placed my order Saturday morning) and at no time expected a response on the weekend my emails and calls were all made on Monday and Tuesday with absolutely no response . Poor business operations, poor service and poor customer relationship skills . Obviously their poor reviews all reflect the same issues. Perhaps try to resolve your own internal operations instead of blaming customers . Absolute joke. According to your website I did not order too late for my event I allowed 5 business days you arrived too late to the party because you didn’t attend to my order because it allegedly went to spam! How rude.
Reviews with attachments
Great wine for a great price! Delivery was as promised. Will definitely order from World Wine again.
Discovered in a Thai restaurant in Mildura – Introduced to this fiano wine as a glass with a Thai beef salad. So good I had to have a second glass! Now have a dozen to share over Christmas in central Qld!
Would order from them again – Wine dispatch was delayed but when I enquired the lady was very helpful and did her best to locate the problem and expedite my wine.
Quality Wine and Prompt Service – We purchased a fantastic Italian wine, which as far as I could tell was only available through World Wine. The ordering process was quick and easy, and delivery was very fast. Thankyou World Wine.
Latest follow-ups
Great products. Arrived well packed and just in time for weekend drinks. Lovely cremant from Louis Bouillot. Very enjoyable.
Follow-up · Everything was great. Delivery took a little longer than expected however as I live in a small regional town, this can be expected. No delivery costs when your order is over a certain amount and customer service is excellent.
Nice to find an Aussie outlet that sells English sparkling wine. I bought three bottles for my Aunt and uncle and their family, because they tried it when they came over here last year and loved the quality
Follow-up · Not much to add. My family in Australia hasn't opened them yet, but they are very happy because they have tried English sparkling wine, and loved it
Service was good, ant the wine tremendous quite happy with everything
Follow-up · Website is quite easy to navigate, delivery acceptable timeframe and the range is comprehensive.
Positive reviews
Purchased out of curiosity to see wether French was comparable to Australian. Whilst the wine was pleasent to drink it was not as smooth as the aussie stuff. Price was comparable even with the freight added. Would I buy this or similar again from World Wine...Answer Yes!
Purchased a couple of bottles at the winery recently - enjoyed them very much… Winery restricts to 2 bottles only. World wine delivered 1/2 dozen. Thanks /\
I was able to create a new account with World Wine, order the Gerwürztraminer that I wanted, payed for and shipped to my PO address in 15mins!!! Very efficient. It arrived within a week, well packed and undamaged. Thank You. Jeanne Rasmussen
Negative reviews
If I had looked at the ratings of reviews a little closer, I would have realised that almost 1 in 6 have rated with one star, citing poor communication and lengthy delays. Still waiting after over a month. 36 bottles ordered, 6 have arrived and waiting for the rest. I have requested a refund and will update. Should have read the Trustpilot reviews before ordering. Ordering process is easy, the phone contact number is useless.
It has taken four weeks for part of my order to arrive. During that time I emailed twice to check on the delay, but had no response. Today, 5 of the 6 bottles I ordered arrived. I have emailed again to let them know about the missing bottle, but I… Read more
have given up on expecting a response. I will wait a couple of days and pursue partial reimbursement through my bank. This company is just a hassle to use if they don't respond to any communication and have difficulty fulfilling orders. I won't use again and suggest others are aware that if things go wrong there is no customer service person to communicate with.
Follow-up · I never received any response from the company, however my financial institution gave me a partial refund for the missing wine once I contacted them with photos and evidence of trying to email the company. The wine I did receive is excellent btw. But I will never take the risk of purchasing from this company again. I sourced the wine they didn't include from another provider for a slightly higher price.
After no reply to my email I've started a refund process.
Totally unrealistic delivery timeframes quoted on website (4 to 8 days) … my order was placed well in advance for a special birthday but after numerous emails was eventually delivered quite some time (nearly a month) after the expected time - most disappointing! The correspondence from customer service was however very good (with the excuses) but WHY should I have had to chase it up anyway!
Recent reviews
Easy site to negotiate online purchase. Superb wine. Great, prompt communication when l changed order to "gift" so invoice was not included. Would recommend this Seller
I love buying wine from World Wine. They have a great selection of wines that really suit my palate and best of all at excellent prices. Customer service is excellent as well.
I ordered wine 12 days ago, and have not received a tracking number, forget about the wine itself. Apparently their warehouse team isn’t even responding to customer service. Have asked for refund but not yet received anything. Extremely poor service and process. Will not recommend this at all
Ordered a specific bottle of wine as a Godparent gift on the 14th of May. Received an email informing me that the order could not be filled over 2 weeks later on the 1 Jun, 7 days later than the advertised delivery date at time of purchase. Before notifying me of unavailability, I received over 20 spam emails advertising stock and specials. When… Read more
I was notified of stock unavailability, there was no attempt to rectify the situation, discount for time wasted or advise of alternative options.
I will not engage with the company again and I am posting this review so future customers do not have their time wasted by products that are advertised as available at the time of purchase.
Wine arrived well packed and on time. Unfortunately there was an issue with some incorrect bottles but this was rectified quickly and efficiently by Hans who went out of his way to make the return process easy for me. This is the time when a good operator shows their worth, after sale. Thanks
wine is my wifes favorite. it is our 2nd dozen. 1st delivery to front door. 2nd delivery taken to post office. we live in a gated community so safe to leave on porch. regards ken.
Follow-up · we are in a gated community and all our deliverys are left on porch, the first dozen were left on porch.next .delivery left note to pick up at post office. hope if we get another delivery it is left on porch.went to place another order and you are sold out. bummer.
Had a 'delivery delayed' email 13 days after my order. Received no further communication until I chased 25 days after my order. Apparently a bottle got damaged in transit with no suitable alternatives. Have asked for a full refund which I expect will be received. No goodwill gesture offered. Terrible experience.
Excellent service and support! I have had two separate deliveries with World Wine and they provided excellence service and value for money. Incredibly happy with my wine purchases. With my last order, I made a mistake with personal details and delivery address, and they were so helpful, spending time to ensure that my issue was resolved.
First few deliveries were slow but arrived eventually. Their supply chain seems to be fraught with delays. They put up stock on their web site and once an order is placed they go off to the winery and seek supply. The winery send the wine to WW and then WW send the wine to us the customers. There also seems to be a disconnect sometimes as to what's available at the winery versus what is advertised on WW web page. Show details
Very happy with my experience. I find delivery a little slow...however, I appreciate getting a response to my email enquiries.
Always offering a great price with service to match. Any requests just ask for Hans
good service and well packed for safe arrival - thank you !!
Couldn't be happier in my dealings with World Wine company. The French champagne I wanted is getting harder and harder to find and my usual source has dried up. But these guys found it somehow and it was delivered to me today in a very reasonable time frame. Communication was excellent and I will definitely buy through this company again.
Follow-up · My second champagne order arrived well packaged and in a timely manner. The price of LP has increased over the last few years but hasn't everything? I'm just glad I can still get it from this reliable source.
Here we are 2 months since the initial order, several messages from me and charming responses from… Read more (+1 reply)