1,137 reviews
Reviews with attachments
The guys have been very cautious and have done an excellent job
Appreciated the prompt reply to our call. Work requirements and procedures were clearly explained. The repairs were completed to our satisfaction. We would like to acknowledge Alistair's professional and respectful approach throughout the process. It was so refreshing to see that good old customer service still exists! Thankyou Alistair, we'll… Read more
certainly be using your services again in the future and will definitely be recommending WP Plumbing & Drainage to our family and friends.
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Alastair, the plumber who attended the job to fix the sink stopper device in the ensuite bathroom is very professional and polite. The bathroom is cleaned up after the job is done. The new stopper is working fine. Good job
Alistair reviewed and analysed the bathroom environment, including the under-floor. He expediently identified the potential problem and recommended appropriate action!
Excellent WP – The guys at WP plumbing are just awesome. Trade knowledge, curtesy and approach was second to none. Surely will recommend. AAA+.
Latest follow-ups
We were aware of a broken storm water pipe, but kept postponing the repair as not urgent. Also, didn't like digging under the paving. After a heavy rain we decided that it's time to take action. We asked WP Plumbing for quote, because they offer… Read more
fixing the pipes without digging, but rather by relining the pipe on the inside. The estimator gave us a quote that seemed a bit high. He showed us on a camera that an inspection point required replacing and this required digging, This was on Friday.
On Monday two young guys turned up, worked hard two days in a row, fixed everything. It is so refreshing to see young people who love what they are doing, work proficiently and dot the i's and cross the t's.
Follow-up · How was the digging part? See the attached photos. The new pipe has an inspection point to the surface (the old one was buried). This will make future inspections easier. Was the quote explained clearly? Yes, the quote specified all the work that was done. Did relining work well? Time will tell.
Service was good Trevor was very helpful and professional and sorted out the problem but I was very disappointed that the shower head only lasted less than 2 years. Show reply
Follow-up · shower head going well hopefully no more problems.
Easy to contact and organise an appointment. Alistair arrived on time and did a comprehensive review of my plumbing issue and provided various… Read more
rectification quotes. Prompt and quality workmanship rectified the issues. I will say that I was a little surprised at what it cost to perform the repairs being what I feel was a little pricey. Having said that I am very happy with the end result.
Follow-up · Other quotes were considered and were considerably cheaper however I needed to wait up to 6 days for the plumber to arrive. My 90 year old mother in law could not be without hot water for 6 days. What made the repair pricey was that the main leak required a 3cm piece of copper pipe to be flared and fitted. There was also a Pressure Relief Valve … Read more
Follow-up · I no longer have the breakdown costs. The issue was a small fracture in a 3 inch copper pipe next to a connector at the inlet to the tank. The repair took approximately 40 minutes.
In-depth reviews
WP Plumbing completed two jobs that I had originally planned: • Cleared my blocked stormwater drain using a high-pressure jet blaster and CCTV inspection. • Removed and replaced my existing toilet suite. Both jobs were completed to my expectations, and I was happy with the quality of the work. After the next week's rain, the stormwater drain… Read more
became blocked again. I contacted WP Plumbing, and the follow-up service was excellent. They responded promptly, sent their team back without any hassle, and fixed the problem under follow-up service.
Based on their advice, I also decided to have a third job completed—a spot dig to investigate a downpipe that was continually blocking. They discovered that the underground stormwater drain had previously been incorrectly connected to the agricultural (ag) drain, allowing soil to enter and repeatedly cause blockages. They corrected the connection and resolved the issue. I appreciated their clear explanation, honest advice, and professional workmanship throughout the entire process.
"Overall, I'm very satisfied with WP Plumbing's service. Their team was professional, responsive, and stood behind their work. I would happily recommend them to anyone needing plumbing or stormwater drainage repairs."
I had occasion to contact your firm due to a leak in the mains water supply to my house which ran under my bedroom. An appointment was confirmed for the following day. Glen and another guy turned up at the designated time and quickly identified the issue. However it could not be fixed that day so an appointment was made for the following day.… Read more
Glen and Michael turned up on time the following day. The repair was sorted within a couple of hours. The leak was in a very difficult spot as the clearance under the house was probably only about 40 centimetres and was a very muddy space to work in. Both guys were very professional and a delight to deal with. The only downside was the cost of the job. I was given an initial quote that I reluctantly accepted as the job needed to be done urgently. However on completion I thought that the quote should have been re assessed and the overall cost reduced. I did not take the issue up with the guys that attended as they were not responsible for the quote. I let it go at the time because on the plus side, I actually got an answer to my phone call on a Sunday which in itself is unusual, and I needed to job to be done fairly urgently, and I knew that the space that they had to work in was rather difficult. I have no issue with guys that turned up as they were very polite and professional, The only issue was the cost of the job.
Very disappointing experience – would not recommend WP Plumbing charged me $860 for gas leak detection. They were on site for about 2.5 hours and advised the leaks were somewhere between the gas meter and the house. Despite my request, they refused to provide any written detection report, stating that the details would appear on the repair… Read more
invoice/quotation.
However, the repair invoice only described the scope of proposed work. It did not state where the fault was located, what exactly was faulty, what testing or detection method was used, how severe the leak was, or what work had actually been done. This is information I reasonably expected to receive after paying a premium detection fee of $860.
They then quoted $4,200 for the repair work. I paid a $1,260 deposit but cancelled the job two days later. After the refund, my out-of-pocket cost was $1,010, made up of the $860 detection fee and a $150 cancellation/administration fee.
I subsequently hired another fully licensed plumber. He spent about 3 hours on site, excavated the garden bed to properly investigate the gas line, identified the actual issue (faulty joints inside the wall), replaced the affected section, and completed the job professionally — all for $1,000.
The contrast in transparency, documentation, and value was stark. Based on my experience, I would not use WP Plumbing again.
Positive reviews
The team were extremely helpful and supportive during what was a stressful time for mum with required works carried out in a timely manner and great workmanship, highly recommend.
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Chap came out after hours unblocked our drain explained what was reason showed images of damage. Explained the options if we wanted to bodgy fix proper fix with explanation how they fix and costs didn't push or force us into decision. When people came to do the repair they were courteous and cleaned as they went. We had a reline of a junction and… Read more
was fixed with care after fixed everything was put back as nothing happened. While here they looked at an issue inside house fixed that quickly we were happy with the service and price would recommend this company.
The guys that came out were punctual, polite and explained what they were going to do and why, before they started. This was very helpful as my mother is an older lady.
Negative reviews
I am a widow who needed urgent stormwater repairs. Because I couldn’t get multiple quotes in time, this company took full advantage of me. Multiple sources have now confirmed I was grossly overcharged. During the job, they broke my NBN cable. They claimed the repair was free, but the final bill was so excessively high I am certain they hid the… Read more
cost inside my invoice. On top of that, they did the absolute bare minimum. They left my garden in a complete mess, refused to put my garden borders back, and threw grass seed on top of the dirt without raking it, leaving it for the birds to eat. When I asked them to leave the excess crushed rock they ordered in my backyard, they refused and threw it straight into the skip bin. I literally paid for materials they threw in the trash. When I asked one of the plumbers for a simple note about the tree roots they found, he flatly refused. Utterly zero care taken, zero transparency, and extortionate prices. Avoid them.
Hi "Sarah", We are disappointed by this review, as it… Read more
NEWS FLASH _ WP PLUMBING POSTS FAKE REVIEWS!!! Just looked at the Word-Of-Mouth Review website and I notice there are 7 posts spread over a 3-year period from 2023 to 2026. Every one of these posts give 1 star and complain that this company is a rip-off. Then I notice 3 posts between 25Jan2026 and 29Jan2026, each with 5 stars, and each stating… Read more
just how wonderful WP Plumbing is.
No doubt this explains why WP Plumbing engages in aggressive mail-drops to promote their business, as this would be necessary if you don't get any repeat customers.
One very good tip for anyone looking for a plumber that will not rip them off is to simply visit your local Reece (or other plumbing supply store) and ask if they could give you the name of a (local) plumber who will not rip you off like WP Plumbing is sure to do. No guarantees, but I am very confident you will do much better than getting a rip-off merchant like WP Plumbing. This is what I did, and the plumber they recommended to me charged about 25% of what WP Plumbing quoted, did not undertake unnecessary work that WP Plumbing intended to do, and did not mis-diagnose the cause of the problem which WP Plumbing did,
WP Plumbing does not post or commission fake reviews.… Read more
Very disappointing experience. I feel I was overcharged for a very basic service. The after hour call-out fee was $139, and after a simple Mo Flo treatment and plunge, the total came to $530 (including GST), which seems excessive for the work done. What was more concerning was being quoted around $1,000 just to diagnose another leaking issue in… Read more
the building, with additional costs expected for the actual repair. There was little transparency around pricing, making it difficult to trust the process. I would not recommend based on my experience.
Recent reviews
The electrician was polite and efficient . He was there for approx 15mins. (Replacing a security light sensor, that I supplied). I was given a discount? But it still cost me $250.00
Cameron, Jay & Seth attended my property for an electrical fault that was causing my switch board to trip out. They identified the issue quickly and rectified the problem promptly. Cameron also found my switchboard was out of date & needed an upgrade. Very happy with the crew and there workmanship Shane Johnson
Arrived in a timely manner and on short notice. Was willing and able to reschedule work to suit an unaviodable tight schedule on my part. Explained updated requirements and issues as the work went along.
Absolutely amazing service from Ben! Our hot water stopped working unexpectedly after our gas hot water tank broke, and we needed someone at the last minute. Ben came out and managed to get the whole job done on the same day, which was such a relief. He was extremely professional, friendly and knowledgeable from start to finish. His communication… Read more
was excellent, and he took the time to walk me through the entire process, explaining what had happened, what needed to be done and what he was doing along the way.
The whole experience was smooth and stress-free, especially considering how last minute the situation was.
Couldn’t be happier with the service. I would highly recommend Ben to anyone needing a reliable and professional plumber. Thank you again for getting our hot water sorted so quickly!
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What fantastic service, pricing and promptness in the response from the team at WP Plumbing and Electrical. The professionalism was second to none and project advice made the experience really easygoing and entirely within budget. I’d be happy to recommend this plumbing service to family and friends… in fact I already have!
We had a water main issue iinvolving the water pressure which required promt attention Alister came early in the morning and fixed the problem so our shop could continue trading thanks again we are repeat custumers
Very professional , efficient and personable. The guys turned up on time, did what they said they’d do, charged what they said they’d charge, cleaned up the work site and were polite and respectful. Very happy with the outcome.
Good service. Calls were promptly taken and the lady is very friendly and attended to my request promptly. The service personal are professional and workmanship is good.
Follow-up · Pleasant and prompt service by the lady. The technician sent the next day to solve the problem in the shower mixer valve. No charge as the original installation was done by them just above a year ago.
Many thanks to Joe from WP Plumbing Service for his outstanding service. He is professional, highly skilled and always completes the work beautifully to an excellent standard. Highly recommended to all customers looking for reliable and professional services!
The team were extremely accommodating when I called in with a plumbing issue at my elderly mother's place of residence and arranged to attend the very next day. Everyone involved, from the workers to the office staff were very professional and provided excellent service and feedback on potential future issues, which was extremely helpful. Would definitely recommend!
Jo Pennella is a terrific plumber--and a nice bloke. He fixed my problem efficiently and without wasting time. He was courteous and polite. I would definitely want to use him again.
Yesterday morning our hot water started leaking a lot of water. We had a fridge magnet from WP plumbing. Called 7.30 am and had someone here 9am whole process was fantastic. Joey come out absolute gentleman. Polite, friendly, answered all my questions. Was able to get new a hot water system next day on a Saturday Joey and co worker were… Read more
punctual, installed professionally explained how everything worked really impressed with everything thank you Joey keep up good work. Cheers Andrew T Epping
We’re sorry you feel dissatisfied and appreciate the… Read more (+1 reply)