Youi Caravan and Trailer Insurance

Youi Caravan and Trailer Insurance

youi.com.au🏆 2024 Award
Youi Caravan and Trailer Insurance
4.3

75 reviews

PositivevsNegative
85% · 6410 · 13%

Value for Money
4.3
Transparency
4.4
Customer Service
4.5

Reviews

75 reviews
75 reviews
Rob M.
Rob M.Southwest, VIC5 posts
 

Too Expensive and Quoting is Time Consuming

We always shop around annually for caravan insurance and tried Youi again (note we were one of their first ever caravan policy holders).
Firstly the person on the phone was excellent and did everything they were trained to do but I hate the way they ask about everything unrelated to the quote then drag out getting the quote.
Sadly, they have come back again at over double the cost of my current insurance so I won't be wasting my time again.
Transparency
Customer Service
lynnich
lynnichRiddells Creek5 posts
 
bollie7
bollie7Hunter Region, NSW10 posts
 

Getting quote was pretty easy

We already had a couple of cars insured with Youi with no problems.
Getting a quote for our camper was pretty easy. They asked a few relevant questions (as expected) Quote came back just over $300 less than my previous insurer for pretty much the same level of cover.
I just hope that if we are ever in the unfortunate position of having to make a claim, that everything runs as smooth. I hope we never have to find out.
So far so good.
Value for Money
Michael
MichaelPerth, WA3 posts
 

Drug Money

I filled out an online form with YOUI for a caravan insurance quote. I got to the end, and they said someone will call you. They did straight away. Then they started asking me all the same questions again. The whole experience was painful. Finally got to the how much part and they were $700.00 to $1100.00 more expensive than anyone else for very similar or the same benefits a rip off.
Transparency
Jeffrey
JeffreyEyre Peninsula, SA
 

Awesome service by Rory

After trying to get a cover note after hours for a caravan purchase through my previous insurer. Was not possible to contact anyone or online anywhere. Rang youi.
Got straight onto a person. Sorted in 10 minutes super helpful. I will be considering changing my other insurances to a company that actually helps their clients.
Value for Money
Chris S.
Chris S.
 

TV ad is click bait

I rang Youi for a quote on car insurance. The quote was higher than my renewal. I said “your tv ad was find out how much you could save” I said “ that’s what the tv ad claimed “ The reply “I don’t know, but that is the quote” click bait
Ian G
Ian Gcatskill18 posts
 

Quick service

Had our caravan rear ended, by a truck. Called, talked to an Australian, he arranged to get the van assessed the next day at Tamworth where we were driving through. Assessed as a write off. Paid out in full within 2 weeks. Would recommend
deb
debHunter Region, NSW3 posts
 

Very professional and I spoke to an australian who I could easily understand

Awesome service to get a quote from Youi for my camper trailer. I could understand the person I spoke to easily which is rare these days. Gentleman I spoke to explained everything to me in great detail and, as it was the first time I was insuring a camper trailer, he was very patient with me. Thanks for the great service I highly recommend!!!!
Lyn.
Lyn.Victoria4 posts
 

Caravan insurance

Very helpful price was great we also have our boat insured also
Jeff in Hawthorn
Jeff in HawthornGreater Melbourne (Outer), VIC5 posts
 

WASTE OF TIME

Recently rang Youi to get a quote on my car insurance. As others have said after a interminable amount of questions and double checking facts and figures etc etc, turned out to be way more expensive than my current insurer. All I wanted was a quick quote, mind you the Youi girl could not have been nicer.
Customer Service
Bcat
BcatSydney, NSW15 posts
 
Jay
JayGreater Melbourne (Metropolitan), VIC2 posts
 

Intrusive just to get a quote

They insist on gathering and triple checking your ID before they'll even consider providing a quote. Just give people quotes! If I've already added my details, confirmed my # with a code by SMS, why must a person then verify it all again verbally? And why would anyone want a phone call with a quote anyway? Surely having things in writing makes it easier to compare. Ugh. No thanks
Customer Service
Amy Smolders
Amy SmoldersHunter Region, NSW
 

I hope you never have to make a claim, they don't pay

- We spoke to youi and seperately assed contents insurance to cover our bikes, esky and BBQ. We specifically listed each item and the cost over the phone
-We had all our bikes fall off the back of our caravan while travelling and youi would not cover them ($3000 worth) as the caravan was not damaged during the incident.
-I gave them examples such as having a storm while at a caravan park and the bikes are damaged but not the van does this mean they would not be covered? They stated they could not answer hypotheticals.
-An absolute joke of a company, cheap premiums because they never pay out. We certainly will have no policies with them in the future.
brett
brettSydney Surrounds, NSW2 posts
 

the rep was super helpful i would not have any hesitations recommending youi

everything was explained in the easiest way. The rep was great and it was a pleasure to do business with them. No hard sell just easy to talk to and really great customer service. I will be recommitting to family and friends
John R Paul
John R PaulGippsland, VIC
 

As usual Youi really excels

Youi's representative was super helpful, understanding, polite and gave great advice!
Insurance can be an absolute minefield, the explanation and options made everything clear.
The advice I was given made me sure Youi has customer service and satisfaction foremost.

Questions & Answers

Barry H.
Barry H.

Do you do insurance
In Darwin NT

Barry H.
Barry H.

Do you insure in Darwin NT

Wallace Garland
Wallace Garland

Hi, what cost for insuring our 2016 Sunland Patriot custom off road Caravan would want $95000 cover to include off road use anywhere in Australia.Do you have a pay by the month option?

Youi
Youi   DM   
Boris Yasminsky
Boris Yasminsky  

Details

CategoryCaravan Insurance
Other Insurance Types Offered Business, Car, Home and Contents, Landlord and Motorcycle
Awards 2024
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Contact info for Youi Caravan and Trailer Insurance

Mon7:00 am - 10:30 pm
Tue7:00 am - 10:30 pm
Wed7:00 am - 10:30 pm
Thu7:00 am - 10:30 pm
Fri7:00 am - 10:30 pm
Sat7:00 am - 8:30 am
SunClosed

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