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Youi Caravan and Trailer Insurance

Youi Caravan and Trailer Insurance

4.6 from 51 reviews

Reviews

4.6

51 reviews
5
(39)
4
(8)
3
(1)
2
(0)
1
(3)
  • Value for Money
    4.8 (10)
  • Transparency
    4.9 (9)
  • Customer Service
    5.0 (10)
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Mike

MikeCentral Highlands and Goldfields, VIC

Excellent service and great price

published

I took out new policies for both car and caravan. The consultation was all done via phone and extremely thorough. The representative was fantastic and explained everything well, and took the time to get everything right. I am always sceptical of insurance companies who extensively advertise and was reluctant to even contact them, however I am happy I did.

Transparency
Customer Service
Value for Money
Matthew and Vanessa

Matthew and VanessaSydney Surrounds, NSW

Saving $400+!!!!

published

We combined 2 cars and a trailer and still able to save over $400+ a year.
Paul who helped us was amazing, clear English and so helpful to help us save.
It was painless and easy process over the phone.
After receiving a quote we were than happy to proceed and change over to this Insurance company.

Transparency
Customer Service
Value for Money

Care factor

published

As cliche as it sounds, Youi really did take the time to get to know you and the insurance you need. They are extremely friendly and feel like genuine good people. The insurance did come out a bit more expensive than other companies but I'm satisfied that the cover is better. I would recommend Youi.

Transparency
Customer Service
Value for Money
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Awesome Customer Service

published

We purchased a caravan and phoned youi to purchase a policy. Kevin was extremely kind, helpful and enthusiastic with what we required from our policy. I highly recommend youi as we’ve been with them for years!

Transparency
Customer Service
Value for Money

I tried three other Insurers but Youi was not only the best in value but in understand my requirements.

published

Yes it was very good value and yes it was trouble free and easy to establish
plus I would feel confident in recommending this company to family and friends. So thank you very much.

Customer Service
Value for Money

Affordable and excellent to deal with

published

Great competitive price on insurance. Youi looked after us when we needed to lodge a claim and resolved it really quick. I cant fault there customer service there team are amazing

Transparency
Customer Service
Value for Money
Louise H.

Louise H.Southwest, VIC

Customer service best in Oz!

published

Great value policy for camper trailer and home (contents only) insurance. Super easy set up. Friendly and relatable customer service representatives. Even do call backs when you are hunting around for best value to see if they can price match

Transparency
Customer Service
Value for Money
Sally

SallyGippsland, VIC

Great service in all areas.

published

Very happy with all aspects of service. From quoting on new policies, to finding discounts on existing ones. Considering use to calculate premiums. Our one claim experience was overall very positive. Apart from occasional delays in communication, everything was resolved very well.

Transparency
Customer Service
Value for Money

Very Expensive compared to RACQ for the same cover $40.17/month compared to$16.81

published

Very Expensive compared to RACQ for the same cover. Youi $40.17/month compared to RACQ $16.81. Youi should provide a price promise. This difference is too much to justify the youi experience.

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Change caravan insurance

published

Easy to change over insurance good value and found out I was insured for something I didn’t have. Makes sense to have tow rig and caravan with youi. Thank you Brook for your help.

Transparency
Customer Service
Value for Money

Changing insurers

published

Simple and easy process. No hard sell which was nice. Saved money on car hone and contents policies. Sales Advisor Jamie was fantastic. Pleasure to deal with. Job well done

Transparency
Customer Service
Value for Money

Complicated procedure for a simple request

published

Staff OK. They seemed to have no control over a simple request which turned out to be tedious and long winded. No wonder consultants are busy if requests such as transferring an existing caravan policy to a new purchase take so long

Pilgrim

PilgrimMurray Region, NSW

  • 2 reviews

Excellent to deal with

published

I thought I new everything I needed to know. After a short talk I found that I was over thinking everything. The help I have recieved from all of the staff has been excellent. Thanks heaps ladies for helping me to smile.

Linda Colcott

Linda ColcottGreater Melbourne (Metropolitan), VIC

Lovely staff

published

Staff, Gemma & Talia were very easy to discuss our requirements. Prices were competitive. They both did their absolute best to make sure we got the best deal.
Thanks ladies, job done!

Good we hope

published

I find the time taken on the phone with youi is long in comparison with other companies. It’s always hard to do a direct comparison with insurances. But in saying that it’s comprehensive covered.

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Frankenstone

FrankenstonePerth, WA

  • 5 reviews

Wow! Awesome claim experience... Didn't think it was possible nowadays.

published

Last year I swapped from my long term insurance company to Youi. The reason for the swap was a huge drop in satisfaction rating of that company on productreview.com.au (Thanks for the warning :D). Then, for the first time in many years I sustained some damage to my Caravan :(. I was fearing the worst, not least of all having to struggle through the claims process... Nothing could have been further from the truth. This is what actually happened:-
The claims process was straightforward and fast. The assessor was in touch with me a day or two after claiming, and the inspection was done in good time too. There were no problems between the repairer and Youi either. All up very positive experience. Thanks Youi!

Customer service

published

Very well informed staff and easy to understand what I wanted .
He was very good.it was easy to do business and easy to pay for the policy.
Hope it is as good as this person was in doing business.

Peter

PeterNorth-West & West coast, TAS

  • 2 reviews

Youi staff

published

Matt was helpful, straight to the point and nothing was too much trouble. He was an solute pleasure to conduct business with and had really good knowledge of the products on offer.

DoreenT

DoreenTMonash 2904, ACT

Friendly and efficient

published

Youi was Very helpful in accessing my needs explaining the conditions of the new policy and finding one that would suit our needs. We saved over twenty dollars a month with the policy

Michael C

Michael CSydney, NSW

Fast, efficient and best price

published

As a new customer to youi I was very impressed by their incredibly fast service and never having to wait on the phone. Certificate of currency was emailed immediately and their price was cheapest of 3 quotes for my camper trailer. Monique was also very pleasant to deal with

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Questions & Answers

Wallace Garland

Wallace Garlandasked

Hi, what cost for insuring our 2016 Sunland Patriot custom off road Caravan would want $95000 cover to include off road use anywhere in Australia.Do you have a pay by the month option?

2 answers
Youi
Trevor D.Youi

Great Question & sorry for the delayed response Wallace. You can pay for annual premiums with monthly instalments & we do cover you for all of Australia as long as your towing vehicle & the caravan is being used within the manufactures specifications. Would you like me to arrange for someone to give you a call to complete a quote? My email address is jeremyb@youi.com & my direct line is 0731563531 - Jeremy

Boris Yasminsky
Boris Yasminsky

Wallace. AVOID Youi. As you can see from their response "within manufacturers specifications". This is the largest "grey area" in Youi's wording and its applies to both your vehicle and caravan. Another Youi fault is no cover on un-gazetted roads, 4-wheel drive parks and since so many National Parks have that classification, what do you think your chances are of being covered when you make a claim. Best insurer is CLUB 4X4. Cheers

Hedgehog

Hedgehogasked

Do you insure imported UK caravans?

2 answers
Youi
Trevor D.Youi

Great question Hedgehog. We ask a series of questions throughout the quote process to determine if we can offer cover. I’d be happy to arrange a call for you, send your best contact details to robynf@youi.com & we’ll be in touch. Robyn.

Boris Yasminsky
Boris Yasminsky

Hedgehog. AVOID Youi. Stay with the mainstream proven insurers, not some pissy little Pty Ltd bucketshop insurer like Youi that rejects 9/10 claims. Cheers

Malcolm Purvis

Malcolm Purvisasked

Do you insure caravans over 10 years old? My van will be 11 years this month.

1 answer
Youi
Trevor D.Youi

Great question Malcolm! Yes. We can start a quote for caravans manufactured on or after 1980. Thanks for giving us a go for the van, for your loyalty & for you time talking to me this afternoon - Jeremy

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