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Youi Caravan and Trailer Insurance

Youi Caravan and Trailer Insurance

4.6 from 59 reviews

Reviews

4.6

59 reviews
5
(46)
4
(9)
3
(1)
2
(0)
1
(3)
  • Value for Money
    4.9 (17)
  • Transparency
    4.9 (16)
  • Customer Service
    5.0 (17)
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Lovely

published

We only use the camper once a year and you have definitely saved us money and The most impressive thing was being able to talk to someone really lovely and informative thanks

Transparency
Customer Service
Value for Money
TONYO

TONYOHunter Region, NSW

Thanks JOHN

published

I was looking for caravan Ins. for the first time I was filling out the application on line when my phone rang it was John from Youi we went through the application together so easy the price of caravan ins. was a shock its much dearer than house ins. Youi was playing in the same park as the other Ins. company's So I went with Youi because I was not talking to a machine

Transparency
Customer Service
Value for Money
John D.

John D.Perth, WA

Happy with all aspects of this transaction.

published

I received what I was looking for,information,price and pleasant conversation I could understand which in turn made it easy to add another insured vehicle to the list I already have with Youi.

Transparency
Customer Service
Value for Money
Insurance

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Jo H.

Jo H.Hunter Region, NSW

Great value, great staff!!

published

Took out a car and caravan policy with Youi today and the customer service was fantastic, fast and efficient, they didn't even mind me ringing around to get other quotes and the same team member called me back to set things up for me, which was great. Saved $ too.

Transparency
Customer Service
Value for Money
Anna

Anna

  • 2 reviews

Awesome

published

Good value
Friendly staff
Great products

Always an awesome experience with Youi!
Have all my cars, houses & camper insured with this company & would'nt use anyone else.
9 years and never once thought of changing
100% happy

Transparency
Customer Service
Value for Money
Bruce

BruceGreater Melbourne (Inner), VIC

Caravan insurance

published

Hi
Very happy with the youi experience. It was very fast and happened to have a policy that suited my needs
perfectly. And at a very fair price.
And didn't take that long on the phone to sort out.
Thankyou.

Big Rich

Big RichGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Youi have always looked after us

published

We have 3 vehicles, boat, trailer and house insurance with Youi and have had some claimes over the past few years. Youi staff have always been amazingly helpful and understanding.

Transparency
Customer Service
Value for Money

How refreshing - great customer service

published

Thank you Youi for great friendly customer service, easy to understand details regarding the policy and excellent follow up. Not to mention a savings of around $ 100.00 per year which was a great bonus.

Transparency
Customer Service
Value for Money
Mike

MikeCentral Highlands and Goldfields, VIC

Excellent service and great price

published

I took out new policies for both car and caravan. The consultation was all done via phone and extremely thorough. The representative was fantastic and explained everything well, and took the time to get everything right. I am always sceptical of insurance companies who extensively advertise and was reluctant to even contact them, however I am happy I did.

Transparency
Customer Service
Value for Money
Insurance

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Matthew and Vanessa

Matthew and VanessaSydney Surrounds, NSW

Saving $400+!!!!

published

We combined 2 cars and a trailer and still able to save over $400+ a year.
Paul who helped us was amazing, clear English and so helpful to help us save.
It was painless and easy process over the phone.
After receiving a quote we were than happy to proceed and change over to this Insurance company.

Transparency
Customer Service
Value for Money

Care factor

published

As cliche as it sounds, Youi really did take the time to get to know you and the insurance you need. They are extremely friendly and feel like genuine good people. The insurance did come out a bit more expensive than other companies but I'm satisfied that the cover is better. I would recommend Youi.

Transparency
Customer Service
Value for Money

Awesome Customer Service

published

We purchased a caravan and phoned youi to purchase a policy. Kevin was extremely kind, helpful and enthusiastic with what we required from our policy. I highly recommend youi as we’ve been with them for years!

Transparency
Customer Service
Value for Money

I tried three other Insurers but Youi was not only the best in value but in understand my requirements.

published

Yes it was very good value and yes it was trouble free and easy to establish
plus I would feel confident in recommending this company to family and friends. So thank you very much.

Customer Service
Value for Money

Affordable and excellent to deal with

published

Great competitive price on insurance. Youi looked after us when we needed to lodge a claim and resolved it really quick. I cant fault there customer service there team are amazing

Transparency
Customer Service
Value for Money
Louise H.

Louise H.Southwest, VIC

Customer service best in Oz!

published

Great value policy for camper trailer and home (contents only) insurance. Super easy set up. Friendly and relatable customer service representatives. Even do call backs when you are hunting around for best value to see if they can price match

Transparency
Customer Service
Value for Money
Insurance

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Sally

SallyGippsland, VIC

Great service in all areas.

published

Very happy with all aspects of service. From quoting on new policies, to finding discounts on existing ones. Considering use to calculate premiums. Our one claim experience was overall very positive. Apart from occasional delays in communication, everything was resolved very well.

Transparency
Customer Service
Value for Money

Very Expensive compared to RACQ for the same cover $40.17/month compared to$16.81

published

Very Expensive compared to RACQ for the same cover. Youi $40.17/month compared to RACQ $16.81. Youi should provide a price promise. This difference is too much to justify the youi experience.

Change caravan insurance

published

Easy to change over insurance good value and found out I was insured for something I didn’t have. Makes sense to have tow rig and caravan with youi. Thank you Brook for your help.

Transparency
Customer Service
Value for Money

Changing insurers

published

Simple and easy process. No hard sell which was nice. Saved money on car hone and contents policies. Sales Advisor Jamie was fantastic. Pleasure to deal with. Job well done

Transparency
Customer Service
Value for Money

Complicated procedure for a simple request

published

Staff OK. They seemed to have no control over a simple request which turned out to be tedious and long winded. No wonder consultants are busy if requests such as transferring an existing caravan policy to a new purchase take so long

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Questions & Answers

Wallace Garland

Wallace Garlandasked

Hi, what cost for insuring our 2016 Sunland Patriot custom off road Caravan would want $95000 cover to include off road use anywhere in Australia.Do you have a pay by the month option?

2 answers
Youi
Trevor D.Youi

Great Question & sorry for the delayed response Wallace. You can pay for annual premiums with monthly instalments & we do cover you for all of Australia as long as your towing vehicle & the caravan is being used within the manufactures specifications. Would you like me to arrange for someone to give you a call to complete a quote? My email address is jeremyb@youi.com & my direct line is 0731563531 - Jeremy

Boris Yasminsky
Boris Yasminsky

Wallace. AVOID Youi. As you can see from their response "within manufacturers specifications". This is the largest "grey area" in Youi's wording and its applies to both your vehicle and caravan. Another Youi fault is no cover on un-gazetted roads, 4-wheel drive parks and since so many National Parks have that classification, what do you think your chances are of being covered when you make a claim. Best insurer is CLUB 4X4. Cheers

Hedgehog

Hedgehogasked

Do you insure imported UK caravans?

2 answers
Youi
Trevor D.Youi

Great question Hedgehog. We ask a series of questions throughout the quote process to determine if we can offer cover. I’d be happy to arrange a call for you, send your best contact details to robynf@youi.com & we’ll be in touch. Robyn.

Boris Yasminsky
Boris Yasminsky

Hedgehog. AVOID Youi. Stay with the mainstream proven insurers, not some pissy little Pty Ltd bucketshop insurer like Youi that rejects 9/10 claims. Cheers

Malcolm Purvis

Malcolm Purvisasked

Do you insure caravans over 10 years old? My van will be 11 years this month.

1 answer
Youi
Trevor D.Youi

Great question Malcolm! Yes. We can start a quote for caravans manufactured on or after 1980. Thanks for giving us a go for the van, for your loyalty & for you time talking to me this afternoon - Jeremy

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