Getting quote was pretty easyWe already had a couple of cars insured with Youi with no problems.
Getting a quote for our camper was pretty easy. They asked a few relevant questions (as expected) Quote came back just over $300 less than my previous insurer for pretty much the same level of cover.
I just hope that if we are ever in the unfortunate position of having to make a claim, that everything runs as smooth. I hope we never have to find out.
So far so good.
Drug MoneyI filled out an online form with YOUI for a caravan insurance quote. I got to the end, and they said someone will call you. They did straight away. Then they started asking me all the same questions again. The whole experience was painful. Finally got to the how much part and they were $700.00 to $1100.00 more expensive than anyone else for very similar or the same benefits a rip off.
Awesome service by RoryAfter trying to get a cover note after hours for a caravan purchase through my previous insurer. Was not possible to contact anyone or online anywhere. Rang youi.
Got straight onto a person. Sorted in 10 minutes super helpful. I will be considering changing my other insurances to a company that actually helps their clients.
TV ad is click baitI rang Youi for a quote on car insurance. The quote was higher than my renewal. I said “your tv ad was find out how much you could save” I said “ that’s what the tv ad claimed “ The reply “I don’t know, but that is the quote” click bait
Quick serviceHad our caravan rear ended, by a truck. Called, talked to an Australian, he arranged to get the van assessed the next day at Tamworth where we were driving through. Assessed as a write off. Paid out in full within 2 weeks. Would recommend
Very professional and I spoke to an australian who I could easily understandAwesome service to get a quote from Youi for my camper trailer. I could understand the person I spoke to easily which is rare these days. Gentleman I spoke to explained everything to me in great detail and, as it was the first time I was insuring a camper trailer, he was very patient with me. Thanks for the great service I highly recommend!!!!
Caravan insuranceVery helpful price was great we also have our boat insured also
WASTE OF TIMERecently rang Youi to get a quote on my car insurance. As others have said after a interminable amount of questions and double checking facts and figures etc etc, turned out to be way more expensive than my current insurer. All I wanted was a quick quote, mind you the Youi girl could not have been nicer.
What a waste of timeWow. Went online to get a quick quote. After I provided a seemingly endless list of personal details (I should have smelt a rat at that point), a message appeared on screen that someone would ring me in a moment. Oh no. But they did, even though I simply wanted an online quote. And they held me on the line, asking me a further seemingly endless sequence of questions for 20+ minutes - so many personal details, so much legal gobbledygook - without once checking if I had time for them or clarifying how much longer it would take. Even more annoying... Read morely, the person had no information whatsoever on the van I wished to insure (other insurers have all this information automated online through drop down lists - you simply select your van, year of manufacture, registration, and all is worked out for you in an instant). He was asking me the length, the braking mechanism, etc etc. Information I simply didn't have to hand. So then he asked me to search these details online while he sat on the phone! Most foolishly, I persisted with this utter nonsense. Finally, the gentleman produced a quote massively higher than the opposition, which had produced the (massively lower) quote online in 90 seconds. Guess who I went with. If I had my time again I would have cut the conversation short at the start. You live and learn. My strong advice - look elsewhere.
Intrusive just to get a quoteThey insist on gathering and triple checking your ID before they'll even consider providing a quote. Just give people quotes! If I've already added my details, confirmed my # with a code by SMS, why must a person then verify it all again verbally? And why would anyone want a phone call with a quote anyway? Surely having things in writing makes it easier to compare. Ugh. No thanks
I hope you never have to make a claim, they don't pay- We spoke to youi and seperately assed contents insurance to cover our bikes, esky and BBQ. We specifically listed each item and the cost over the phone
-We had all our bikes fall off the back of our caravan while travelling and youi would not cover them ($3000 worth) as the caravan was not damaged during the incident.
-I gave them examples such as having a storm while at a caravan park and the bikes are damaged but not the van does this mean they would not be covered? They stated they could not answer hypotheticals.
-An absolute joke of a company, cheap premiums because they never pay out. We certainly will have no policies with them in the future.
the rep was super helpful i would not have any hesitations recommending youieverything was explained in the easiest way. The rep was great and it was a pleasure to do business with them. No hard sell just easy to talk to and really great customer service. I will be recommitting to family and friends
As usual Youi really excelsYoui's representative was super helpful, understanding, polite and gave great advice!
Insurance can be an absolute minefield, the explanation and options made everything clear.
The advice I was given made me sure Youi has customer service and satisfaction foremost.
It pays to review your policies on a regular basisThe value for money was a eye opening surprise as I vary rarely review my policies however this experience has changed my philosophy and I am now reviewing my many policies as the savings will go to better my retirement plans as every cent (in these cases $$$$) will help boost the coffers and reduce the stress for when the weekly wage is no more.
LovelyWe only use the camper once a year and you have definitely saved us money and The most impressive thing was being able to talk to someone really lovely and informative thanks
Questions & Answers
Do you do insurance
In Darwin NT
Do you insure in Darwin NT
Hi, what cost for insuring our 2016 Sunland Patriot custom off road Caravan would want $95000 cover to include off road use anywhere in Australia.Do you have a pay by the month option?
Great Question & sorry for the delayed response Wallace. You can pay for annual premiums with monthly instalments & we do cover you for all of Australia as long as your towing vehicle & the caravan i... Read mores being used within the manufactures specifications. Would you like me to arrange for someone to give you a call to complete a quote? My email address is email@example.com & my direct line is 0731563531 - Jeremy
Wallace. AVOID Youi. As you can see from their response "within manufacturers specifications". This is the largest "grey area" in Youi's wording and its applies to both your vehicle and caravan. Anoth... Read moreer Youi fault is no cover on un-gazetted roads, 4-wheel drive parks and since so many National Parks have that classification, what do you think your chances are of being covered when you make a claim. Best insurer is CLUB 4X4. Cheers
|Other Insurance Types Offered
|Business, Car, Home and Contents, Landlord and Motorcycle
Contact info for Youi Caravan and Trailer Insurance
|7:00 am - 10:30 pm
|7:00 am - 10:30 pm
|7:00 am - 10:30 pm
|7:00 am - 10:30 pm
|7:00 am - 10:30 pm
|7:00 am - 8:30 am
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