Excellent service and great price
I took out new policies for both car and caravan. The consultation was all done via phone and extremely thorough. The representative was fantastic and explained everything well, and took the time to get everything right. I am always sceptical of insurance companies who extensively advertise and was reluctant to even contact them, however I am happy I did.
We combined 2 cars and a trailer and still able to save over $400+ a year.
Paul who helped us was amazing, clear English and so helpful to help us save.
It was painless and easy process over the phone.
After receiving a quote we were than happy to proceed and change over to this Insurance company.
As cliche as it sounds, Youi really did take the time to get to know you and the insurance you need. They are extremely friendly and feel like genuine good people. The insurance did come out a bit more expensive than other companies but I'm satisfied that the cover is better. I would recommend Youi.
I tried three other Insurers but Youi was not only the best in value but in understand my requirements.
Yes it was very good value and yes it was trouble free and easy to establish
plus I would feel confident in recommending this company to family and friends. So thank you very much.
Customer service best in Oz!
Great value policy for camper trailer and home (contents only) insurance. Super easy set up. Friendly and relatable customer service representatives. Even do call backs when you are hunting around for best value to see if they can price match
Great service in all areas.
Very happy with all aspects of service. From quoting on new policies, to finding discounts on existing ones. Considering use to calculate premiums. Our one claim experience was overall very positive. Apart from occasional delays in communication, everything was resolved very well.
Wow! Awesome claim experience... Didn't think it was possible nowadays.
Last year I swapped from my long term insurance company to Youi. The reason for the swap was a huge drop in satisfaction rating of that company on productreview.com.au (Thanks for the warning :D). Then, for the first time in many years I sustained some damage to my Caravan :(. I was fearing the worst, not least of all having to struggle through the claims process... Nothing could have been further from the truth. This is what actually happened:-
The claims process was straightforward and fast. The assessor was in touch with me a day or two after claiming, and the inspection was done in good time too. There were no problems between the repairer and Youi either. All up very positive experience. Thanks Youi!
Fast, efficient and best price
As a new customer to youi I was very impressed by their incredibly fast service and never having to wait on the phone. Certificate of currency was emailed immediately and their price was cheapest of 3 quotes for my camper trailer. Monique was also very pleasant to deal with
Questions & Answers
Hi, what cost for insuring our 2016 Sunland Patriot custom off road Caravan would want $95000 cover to include off road use anywhere in Australia.Do you have a pay by the month option?
Great Question & sorry for the delayed response Wallace. You can pay for annual premiums with monthly instalments & we do cover you for all of Australia as long as your towing vehicle & the caravan is being used within the manufactures specifications. Would you like me to arrange for someone to give you a call to complete a quote? My email address is email@example.com & my direct line is 0731563531 - Jeremy
Wallace. AVOID Youi. As you can see from their response "within manufacturers specifications". This is the largest "grey area" in Youi's wording and its applies to both your vehicle and caravan. Another Youi fault is no cover on un-gazetted roads, 4-wheel drive parks and since so many National Parks have that classification, what do you think your chances are of being covered when you make a claim. Best insurer is CLUB 4X4. Cheers
Do you insure imported UK caravans?
Great question Hedgehog. We ask a series of questions throughout the quote process to determine if we can offer cover. I’d be happy to arrange a call for you, send your best contact details to firstname.lastname@example.org & we’ll be in touch. Robyn.
Do you insure caravans over 10 years old? My van will be 11 years this month.
Great question Malcolm! Yes. We can start a quote for caravans manufactured on or after 1980. Thanks for giving us a go for the van, for your loyalty & for you time talking to me this afternoon - Jeremy
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