Zip Money

My situation was efficiently resolved and your customer service person was delightful however it was rather frustrating to be on hold for over 40 minutes before I was able to speak to them

Words can’t tell how I feel about ZIp pay. It’s a life saver when credit is so hard these days to secure. No interest and no monthly small fee if balance is cleared by month end or you vary to a repayment as low as $40 /m mth. My suggestion is to pay a little each week of any funds you have left and you shall find those funds on your account to… Read more ·  1

spend again when needed. The app is so easy to use and your virtual visa card can be used directly or on Apple pay/ Google pay/ Paypal you name it. It’s a must get as a back up and enjoy the benefits.

ZIP MONEY AUSTRALIA REVIEWS: Warning About Hidden Fees, Interest and Deceptive Tactics I am sharing my experience to protect the Australian community from Zip's deceptive practices. Before using this service, I explicitly did my due diligence and called their team to confirm there would be NO hidden fees or interest charges. I was assured there… Read more

were none.

Verbal communication and corporate transparency are just as legally and ethically binding as any document. However, Zip completely omitted the real costs during that initial phone call to secure my sign-up. This is a deliberate tactic: they rely on an intentionally overwhelming volume of digital paperwork so that everyday people cannot read through it all, burying the trap where no one can easily see it.

I discovered the shocking reality of how they stack up hidden charges. On top of my regular monthly payment of $230, they are charging me an extra $37 in interest PLUS an additional $10 monthly account fee. This means I am being forced to pay nearly $50 extra every single month on top of my agreed payment. While I was aware of the standard $10 monthly fee, I was strictly assured that interest would only apply as a penalty if I missed a payment. Instead, they are charging me massive interest even though I pay perfectly on time every single month.

To make matters worse, their customer service is a nightmare. Their automated system claims a standard 15-minute wait, but I was forced to wait on the line for exactly 38 minutes just to get a human to answer, not including the lengthy conversation that followed just to be completely dismissed.

When confronted via email, their resolution team hid behind the "fine print" and completely ignored the fact that their representative misled me over the phone. They even tried to quiet me down by offering a mere $100 goodwill credit to sweep this under the rug, which I accepted strictly under protest, but it does not cover the ongoing financial damage caused by their lack of transparency.

Hiding life-altering interest fees and monthly account fees in walls of text while omitting the truth on sales calls is an absolute ethical failure. Furthermore, this crucial information about extra fees, high commissions, and ongoing monthly charges is nowhere to be clearly found in their public marketing, their mobile applications, or their website—all of which I audited thoroughly before making my initial call.

The actual breakdown of this trap is buried at the very bottom of a welcome email in a font so incredibly small that it is barely readable and nearly impossible to understand. They write it in a highly manipulative and confusing way so that people believe that if they pay on time, they will not face interest fees. The dark reality is that even if you pay flawlessly on time every single month, they will still stack up and charge you these massive interest fees regardless.

If Zip’s management and executive team want to prove they have any corporate integrity left, they need to acknowledge the deceptive design of their documentation and waive these unfair interest charges and fees immediately.

Until then, I will not only ensure this specific review stays highly visible across all Australian consumer platforms, but I will also continuously post additional reviews and comments across different forums and social networks to make sure the public remains fully informed about how this company operates.

POTENTIAL CLIENTS:

DO NOT TRUST WHAT THEY PROMISE YOU OVER THE PHONE. LOOK AT THE REAL NUMBERS BEFORE YOU SIGN UP.

PLEASE DEMAND FINAL, REAL NUMBERS OF EXACTLY WHAT YOU WILL PAY MONTHLY. DO NOT SIGN ANYTHING, DO NOT ACCEPT ANYTHING WITHOUT HAVING THIS. YOU WILL THANK ME LATER.

Pleasant experience – From start to finish my experience with Zip Money was Absolutely hassle free. I had an interest free deal for the period of the loan, which was Honoured, I payed the loan out before the loan was due to be finalised..

Excellent service for those times when I do really need some extra little help Show 3 replies

Just a bit faster in response waiting time on the phone, however staff are excellent, good clear communication and brilliant at problem solving for my issues. However a change I would like to see, if you book a scheduled payment for a date etc, if… Read more ·  1

you make that payment early of that amount I thought the schedule payment would be cancelled out. But instead stays in place. ☹️ Is there a flick of a switch to change this programming system? I wonder. I like the reminders of the payment that is coming up so I don’t forget. I’m looking forward to doing an excellent review next time, keep up the good work. Thank you.

⭐️⭐️⭐️⭐️⭐️ Outstanding Experience with ZipMoney – Made Something Special Possible I honestly can’t speak highly enough about my experience using ZipMoney. I recently purchased a high-end gaming PC for my son — something I wouldn’t have been able to comfortably afford upfront — and ZipMoney made it possible without stress or pressure. The… Read more ·  1

approval process was quick, simple, and very transparent, which gave me confidence right from the start.

What really stood out to me was the flexibility. Being able to spread the payments over time meant I could give my son something he truly loves, without putting financial strain on our household. Seeing how excited and grateful he was when the PC arrived made it all worth it — and that moment is something I won’t forget.

The platform itself is easy to use, repayments are clear, and everything is managed smoothly through the app. There are no hidden surprises — just a straightforward and reliable service.

ZipMoney didn’t just help me buy a product — it helped me create a really special moment for my family.

I would absolutely recommend ZipMoney to anyone looking for a smart and manageable way to finance bigger purchases.

We have been loyal Zip Pay customers for around 5 years, but our experience has been absolutely unacceptable. When the credit card linked to our account expired, our monthly instalment failed. Instead of notifying us or allowing time to update our… Read more

details, Zip Pay automatically switched our interest-free account to charging a massive 25.9% interest per annum!!!

We received no email, no SMS, no warning of any kind. Even after checking spam folders, there was definitely no notification. When we raised this with customer service, they claimed a message was sent, but that simply wasn’t the case.

This wasn’t our first serious problem with Zip Pay. Our account was hacked previously and $2,000 was stolen. It took months for Zip Pay to investigate and return the funds. Their customer service repeatedly promised call-backs and updates that never happened. We lost so much time chasing them just to fix their own security issue.

After years as a customer, we feel punished for something outside our control, offered no transparency, and left to deal with deceptive fees and horrible support.

There are far better and safer options out there — do not trust Zip Pay with your money.

Zip For Everone – Hi alll, just another update. Here is a great way to save money in your account, if you have tight week and you only have, let's say 400 dollars left in the account, and you need some food! Go shopping spend 400 on shopping and then put 200 back onto zip!! That will help alot. Good luck and keep using Zip. Hi all, just an update to using Zip.… Read more ·  1

It's still a great way to have extra money in your account as I said before! Over the time I made the last review not much has changed, but I will say you must pay as much as you can! and just rember that the money is still there for you to use!! In some way it's like a saving account, you still can use the money as always. All you do if you need to pay anything that doesn't use zip is use the virtual card and that will make a credit car numbers and and the date and security code for you very easy. (Great work Zip I love it) Zip has helped me alot over the past and I have no reason to make any objections regarding Zip. It has helped me to have more movey in my account with the monthly payments and the freedom of using Zip. It will never change. Thanks Zip, great effort

Get rid of your high interest rate credit card and sign up to zip today! Accessible at all stores that has mastercard &visa, affordable and so manageable from your apple wallet! love zip!!! Show reply

I had an outstanding experience with Jaime. She went above and beyond to resolve an issue I was having, and her customer service was truly exceptional. Jaime was not only professional and efficient, but also warm and friendly, making me feel valued as a customer. I couldn’t be happier with the support I received—thank you Jaime Show reply

The approval process was very fast and efficient, and the customer service team was professional, helpful, and responsive throughout the process. Much appreciated. Show reply

If i could give 0 stars i would, they are a bunch of theifs you pay what’s on your app then they try taking extra money out saying it was over due but it doesn’t say that on the app, luckily i dont leave money in that bank account cause i dont trust them to take extra money out, they have done it a few times and tryed a few times, please stay away from this company they are a bunch of theifs

Bad system in place. I overpaid my account by $65. When I wanted to close the account zipmoney wouldnt close it unless I open a direct debit account for refund. I had always paid my account using other payment methods and without using direct debit. zipmoney forced me to open a direct debit account as they refused to close the account unless I… Read more

open a direct debit account for refund. This is pure abuse of power, its unfair and unjust. Refunds ought to be paid in other ways rather than force a customer to open a direct debit account which they dont need or want. Awful service. I dont recommend them at all.

I bought a gift card called department but was not able to use it at Kmart. When requesting actual stores all I could be provided with was a category called department so I still don't know where I can use it. Requested a refund denied

Extremely happy with ZIP Money services. Customer service has been excellent when needing to reactive my account after I personally deactivated it for a short while. Highly recommend ZIP !! Show reply

I’ve just transferred across to Zip Plus & it’s made life a lot easier. You know yr minimum payment and it’s easier to use the credit card facility. I have a Zip Money account also, however, I’m now paying that down so I just have the zip plus account with a manageable limit. Show reply

They excellent people to work with and understand my needs that I need to accomplished while working in with them I would recommend zip to any one just so easy to work with. Show reply

I had an account 11 years ago to buy university books. I was struggling to pay the last book and I delayed unfortunately the payment, however it has been paid in full even if late. The result was they close my account. I tried again to reopen a new account and even after 11 years they declined the application saying “Oh no! We cannot help you at… Read more

this time. Try again in 12 months”. The famous 12 months passed for 11 times! Be aware of payments when are due otherwise they will shut you down forever without giving you a second chance. I have a good credit score and my current credit supplier is extremely happy as I never missed a payment. It was just a temporary hard time 11 years ago and unfortunately they won’t give you a second chance ever! I wouldn’t recommend this company as they filing you in the black list for life

Excellent customer service and support provided by Johny who provided detailed information and resolved the issue in a timely manners. I trust on Zippay to help us managing our finances easily. Thank you Zippay Money and his team. Show reply

This company is ripping consumers off. The strategy it to make due dates at in middle of the month so you’ll be paying fees after fees after fees. Be careful. When contacting them, they’ll listen but not provide solution. Not worth it.