Zurich Insurance

bought Travel insurance in complete good faith from Zurich Insurance in particular I checked that it covered circumstances when I had to cancel my holiday. Zurich assured me the policy covered this eventuality. I booked a holiday, shortly before going on holiday I was diagnosed with a serious illness and had to cancel my holiday. Zurich Insurance refused to pay out even though it was clearly covered.

I’ve had a very poor customer experience with Zurich. I’m a new customer and I’m seriously considering switching to another insurance provider. Zurich was very quick to charge their fees, but they incorrectly debited them from my bank account instead of rolling them over from my super. They completed the rollover two months ago, yet despite… Read more

multiple follow-ups, they still haven’t processed the refund. I’ve effectively paid their fees twice. Their lack of communication has been extremely frustrating. I would strongly recommend staying away from Zurich.

A total lack of transparency. Unless you ask the question they will not give you any explanation or information. If you incept any policy with them you are throwing your money away and they could not care less about their customers. It’s like they set a trap and are very proud if they trap you!

Professional, supportive – While I never expected to use it, I ended up needing to use Income Protection insurance. I purchased it from OnePath, which Zurich subsequently acquired, and my claim crossed over this change. From the beginning, I received exceptional professionalism from OnePath/Zurich. The support provided allowed me to focus on my health. I am incredibly… Read more

grateful for its stability during a challenging period. Moreover, Zurich was proactive in ensuring I understood my entitlements and associated benefits.

Highly commended Mr. Bryce De Boynton – I highly commend Mr. Bryce De Boynton from Zurich for his exceptional assistance during our recent dispute with a travel medical insurance group. Thanks to his prompt responses, clear communication, and meticulous efforts, we successfully obtained the hospital payout that was rightfully due to us. Mr. De Boynton's professionalism and impeccable… Read more

work ethic were evident throughout, and his support was invaluable. I confidently endorse Mr. De Boynton as a valued member of the Zurich group.

good company – good company. nice staff. helpul staff. always there when you need help. the staff are also very friendly and easy to talk to do you can sort your things out.

Cannot put negative or I would . A car hit me also insured with Zurich. The claim process was nightmare and still is. They could not be more unorganised, bias and unethical. They stuffed up paid me an amount then told me oh no that was an error pay it back which I did immediately as it was meant to be an internal payment. I’m out of pocket. Can’t… Read more

get even transport costs even know I can’t source locally. The solicitor involved and still nothing. So now internal complaint and Australian financial complaint lodged. The whole process when the car that hit me ran a red light, was vicariously liable and claim their company changes lives for the better . Well Zurich and that company has not done this… they financially destroyed mine. It’s still ongoing and I’m losing money daily as I am a business too. What’s the point of business insurance when they don’t cover anything or protect themself especially when both parties Zurich

Difficult to get an initial payment from after the waiting period. Ongoing payments required prompting by lawyer, always sending through ongoing claim paperwork, they appear to not like paying the insurance and there was a feeling of pressure to 'hurry up and return to work'. I'm only with this company as my employer had them as a default insurer with superannuation. Show details

Cannot recommend Zurich Insurance.- THEY ARE VERY DISHONEST., they falsely deny claims, fabricate the truth and delay due process.. I experienced a very bad driver who is insured by these cowboys, Zurich Insurance. He turned right on a green light directly in front of me and my motor vehicle is a write off. The driver has admitted that they… Read more

caused the accident from the outset and also informed the police who attended the accident that they were at fault. This driver has received a infringement notice from the police for his negligent actions. Following the accident Zurich took 6 days to provide their policy number to their client which they provided to me. I have emailed Zurich Insurance about my claim quoting the policy number and attempted to speak to someone at Zurich regarding my claim. Zurich did not call me or reply to my emails. After two weeks through my persistence I eventually learnt that Zurich has denied my claim stating that I was at fault and that I caused the incident but they will review this matter ( a misrepresentation of the truth and a delaying tactic) Due to this I have responded with as very damning email to Zurich. I currently have lost my car and the bills directly and indirectly relative to his accident are building up. I will not stop pursuing this through Zurich. Iam very determined to get justice.

⭐☆☆☆☆ Zurich Is a Joke – Stay Away My brand-new Tesla has been sitting at the towing yard for over two weeks because Zurich told them not to liaise with me. I’ve had to chase them nonstop for updates and have made multiple complaints — all ignored. Zero accountability, zero communication. They’ve made a stressful situation even worse. Never again.

I have had a terrible experience with Zurich as an underwriter, and Cover More as an insurer, for my travel insurance. I will stay clear of these companies in the future and urge anyone to strongly consider using them for travel insurance. They have continued to refuse a claim, altering the reason for the decision. I believe this is another… Read more

example of outrageous behaviour by an insurance company to not pay a claim that is entitled. I have now had to submit a complaint to AFCA in order to resolve this issue.

What scammers my sister and brother in law have been going around in circles with,3 different people say the same thing and won't resolve anything!disgraceful shockingTry and cancelled lady year still they took money out of there pension!stay away!!!

Rude and unprofessional – Nobody I've spoken to at this business seems interested in dealing with customers - constantly getting transferred, hung up on, treated with disdain. My claim was just rejected (and the resulting repairs) because Zurich put a random policy number into the claim, despite being provided the correct policy number / vehicle rego / ID over the phone.

Income Protection is Useless with Zurich Insurance – I have been on sick leave for stress and anxiety for over a year. As a benefit, my employer provides an income protection policy to employees which would supposedly pay about 75% of my salary after being on sick leave for 6 months. I unfortunately discovered that the insurer, Zurich Insurance, was unwilling to make such payments for various absurd… Read more

reasons. They first claimed that I was on sick leave because my relationshiip with my employer had deteriorated and not because I was ill, even after my psychiatrist and GP had provided evidence of my condition. I appealed their decision and filed a complaint for the slow pace at which the claim was processed. This unfortunately did not make a difference as Zurich has cotinued to drag their feet and continue to ask for more and more information. It has been over 6 months since the claim was opened and I still have not been able to get a benefit which was supposed to alleviate the financial burden during my recovery. This situation made such benefit useless. I have been placed in a very difficult situation where on top of trying to recover from my mental health issues, I also have to worry about money.

Worst insurance company – My car got damaged in front of my house and i contacted my insurance to make a claim . After 3 weeks of going back and forth with them , mind you i was the one contacting them nobody gave me a call . I have been told my car was at a garage to be repaired and some parts will not be available till April , i was told point blank that there will not… Read more

be any provision made to me while i wait for my car to be repaired . [Name Removed] who works in the department basically told me i am to be stranded until my car is fixed. I find that very unacceptable and they are the most non-challant , obnoxious, lack of empathy, uncommunicative insurance provider, avoid them at all cost as they just take your money but will not provide any reasonable solutions if you need it . Absolutely disgusted

If they don’t honour the policy any price is too much – Its been more than 3.5 months since minor damage to my vehicle in a collision. Its still not repaired and they haven’t organised a replacement. They accepted the claim was reasonable (simple rear ender) after the run around including more than 45 minutes on hold at one time. That was 2 months ago. It is left to me to keep following up an incompetent repairer. Show details

1300 Abuse hotline – After making an insurance claim with Zurich Insurance my wife was contacted by a company employee concerning an inquiry she made on their website. The employee verified who she was, making sure her inquiry was legitimate. After he established her claim had been lodged his demeanor changed very quickly and then very loudly in no uncertain terms… Read more

began laying down the law and then speaking over her when she tried to talk exerting his dominance. This went on for a little bit until I interjected to maintain a balance which startled him because he didn't know he was on speaker and I was listening in. So much for customer relations and after this claim is settled I doubt we will be back.

Scammers – Wife had stroke 3 months ago had life insurance sad stroke was not serious enough but has disability for rest of her life total scam stay well away from Zurich life insurance as will take your money and pay nothing when you can’t return to work for 12 months and could loss your home when insurance is for income protection and life so stay away from these thief’s

Worst insurance scammers – If I could give minus I would absolutely pathetic service , I have had my trucks insured for months slugged me over $50k and truck blew up now they don’t want to pay me out also suffered severe injuries. They took al insurance paid kept on taking out even after declined claim and no pay for truck Complete load of crap I have contacted consumer… Read more

affair and insurance ombudsman and they are working on this case with a guaranteed satisfactory outcome, thanks to Zurich and ombudsman received no reply now they are taking it very seriously

Rang to pay an excess and they hung up me – Great customer service they have (sarcasm), waited for over 10 minutes to talk to someone and then they cut me off immediately when I said I wanted to pay an excess.

Horrible Customer Service – Have tried to get in contact with the claims department multiple times after i got into an accident with one of there customers vehicles. They haven't bothered to response since my last email, its been 2 months. horrible and rude customer service! you will not get any correspondence if you email, would give 1 star if I could.

Goodluck getting any correspondence – Third time I've contacted their claims department just trying to get a claims pack to start a claim, they haven't even had a chance to reject the claim yet. Absolutely no response via email as promised each time on the phone. Absolutely useless

Unprofessional, but not hard to contact – Contacted Zurich to make claim after motor vehicle accident (they were third party of the other vehicle). They were relatively easy to get hold of during business hours on the phone with wait times of around 10 minutes. However, they never contacted me about the claim at all, not to update me on progress, not to inform me of the information they… Read more

required from me, not to inform me of the outcome of the claim. Not at all. Further, some staff were very unprofessional, scolding me about my driving, telling me to 'go read the road rules.'

Terrible – I waited on hold for an hour to speak to someone about reducing my monthly premium after Zurich increased it without my consent. I was then told the people I needed to speak to weren't available and I needed to wait a couple of days for a call back. TERRIBLE CUSTOMER SERVICE! Imagine making a claim.

Tax statement June 22 – Terrible is an understatement, I am still chasing them up for a copy of my tax statement for income protection and we are in September 22 now. Wondering how long it takes to generate the statement for the period ending June 22?!!!

Rude and terrible service – Very rude staff and awful customer service. I received their harassment via phone calls and they used no caller id to avoid complain!!! Never ever use this insurance company and any services linked with them.

Worst insurance, do not use, The company takes your money but will not pay when you claim! – I insured for income protection with Zurich Australia via my broker. I am self-employed and needed peace of mind. In case of an accident, I cannot call on workers comp. For many years I paid my premium Zurich excepted all the money. One day I picked up a heavy steel bench and a disk in my back ruptured causing a 100% spinal blockage extremely… Read more

painful and debilitating. I was off work for weeks and managed to keep my business open with many painkillers. Then I went to the hospital for a laminectomy operation and convalesced for three weeks at home. I put in a claim for the time I was not able to be in my business. I only claimed for the weeks I was not at work. Zurich needed proof that I was not at work. I was not able to give them proof. My broker got involved and he could not persuade them to pay more than the two weeks I was in the hospital. So All I got paid was two weeks, not the 5 weeks I asked for. Thank God the operation was a great success and I recovered fully to take out insurance with GIO and never looked back.

Don't use Zurich for your Superannuation accounts – Being a Swiss company you'd think Zurich Insurance would be efficient but not so here in Australia. My Personal Retirement Plan Super Investment was with One Path but was sold on to Zurich by ANZ in December 2021. When it was with ANZ, I was able to log into my One Path account, check my balance and costs etc but since the Zurich change over, I am… Read more

not able to log into an account. Zurich customer service told me that they have to set up new accounts on line but till then, I'm to call their help line for details of my account. (Just to clarify, it is now July 2022, 6 months later. ) This means every time I want to check my account, I have to phone customer support, I'm put through to India after a wait of no less than 45 minutes. The Indian customer service people do not know anything about these types of accounts and say they will check it out and call back. Yes you guessed it, they never call back even though I tried three times just to ask what my balance is. Customer service (also another 55 minute wait on the phone) now tells me that they have to send a request to find out the balance on my Super account and they will get back to me. Two weeks later and I'm still waiting. If you don't want to loose all control over your Super account and be lost in the annals of in efficiency and complacency that is Zurich Insurance Australia, choose another Insurance company as the Australian office doesn't care about the customer experience.

Zurich horrendous company – I have had to ring them twice with my financial details. First phone call waited 11/2 hours. Second phone call 21/2 hours wait time. Could not use the online self service website to change these details because my policy was with One Path who sold out life insurance to Zurich. My policy number has not changed so I wasn't able to register to use… Read more

that system. Also got transferred back to One Path Life. After a lengthy wait yet again was informed that they no longer had anything to do with life insurance and had no idea why I had been transferred to them. Transferred back to Zurich another long long wait. Then today after a 21/2 hour wait went through the same drama. Only this time One Path took my details. Zurich???Onepath???. When last week only Zurich could because they now own my policy.

A disgraceful organisation, don't use them – After many years of paying income protection premiums to Zurich, I was forced to file a claim for financial support during a severe illness. Zurich has been the worst organisation to deal with. When filing a claim, they treat customers with contempt. It's not as advertised on their site "Getting sick or injured is stressful – but our claims… Read more

process isn't, we've kept it streamlined and simple, so you can stay focused on getting well.". This statement is contrary to reality. Their case manager has insulted me without showing any lack of empathy or consideration. They lack transparency and make it difficult for you to claim on your policy. If you've had your policy for many years, it makes no difference to them, as they do not value loyalty. Zurich will do everything possible to deny the claim when filing. Therefore, I recommend avoiding Zurich for your income protection insurance needs, as when it comes time to file a claim, Zurich will do everything possible to deny it. Disgraceful organisation.

The are a disgrace! – Read all the reviews, it speaks for itself. if I ran a business like Zurich I would be embarrassed. All the phone drop outs, promises they'll call back, everything was delayed and their excuses were laughable. My experience was horrendous, never ever again!

Worst People To Deal With – Totally unhelpful and inefficient. Would not deal with my enquiry properly and I was totally frustrated after several calls to different departments. Terrible people to deal with, they don't deserve any business.

Totally ignorant – An ongoing claim they asked for financial information Was off work due to injury Despite multiple calls and emails they simply did nothing and waited for the policy to expire They are dishonest and unhelpful to the point of making it their mission to be unhelpful