Bosch SMS68M02AU / SMS68M12AU

10 years on – Still going strong in 2021. We run it once a day on average. Used to use Finish power ball but now use Aldi tablets or powder. Never use rinse aid but occasionally white vinegar instead. Rarely clean the filter only when something comes out a little dirty. We have a regular furry plate licker so nothing is too heavily soiled. A couple of times we… Read more

got the persistent problem with the error message. The cycle would stop and the display flashed soon after starting. Then it stopped draining. I despaired that we would have to get a new machine. I ended up pouring about 500ml white vinegar into the bottom with the water stuck there and left it sitting for a day then tried starting it again and it worked! Have been doing occasional cleaning cycles with dishwasher cleaner packs since then and chucking white vinegar in a load every now and again.

I love the cutlery rack at the top. There is never quite enough room on the upper shelf for all the cups, glasses and small bowls with the large cooking utensils as well. Wine glasses are not really safe a few have broken but possibly from the heat rather from than moving around. It is starting to show minor wear on the inside racks and I don’t know how long it will last from here but I do like this machine and would get another in this brand.

This dishy rocks – Bought this about three years ago. Spent more than I had planned to but so glad I did. Had been through numerous pathetic dishwashers that made me always feel I might as well wash by hand. Not this one, it's been fab. I am very lazy with it - haven't really bothered to try all the different settings or to rinse dishes or to regularly check the… Read more ·  1

filter (the one time I did check, about a year ago, it was fine). Dishes always come out clean unless I use the eco wash (30 mins) with something a bit too dirty, like say sticky porridge spoon.

Works extremely well with Finish tablets but I prefer to use Ecostore tablets or powder. Have to use Finish rinse aid though or things do come out quite wet (sort of negates the point of the Ecostore stuff, doesn't it. Sigh. Everyday compromises; an everyday battle). When things do come out wet for whatever reason (mostly an issue with tupperware or things with concave surfaces) I just stack them on the dish rack to dry, not a big deal in my view. There is a timing thing there - I've noticed things are drier about 30 mins after the cycle or something, when the steam has dried up but it's still warm - seems better than if you unstack straight away or the next morning. Should probably experiment with that a bit... or maybe just read the manual (more laziness).

Oh and I love the cutlery tray and the amount of space. The layout is awesome. I specifically wanted a dishwasher that could hold my tall dinner plates and it has no problem with them.

Does seem a bit noisier than it used to, when draining water. But the mechanics side of it is whisper quiet.

This dishwasher gave up the ghost after 13 years or good service. The cost of service and parts could not really be justified. Have replaced with the current Series 6 Bosch and hope to get at least another 13 years for the next one. Show details

Need to take the top off – Love my dishwasher but Having trouble finding out how to remove the top so it will fit under my new bench.looking for advice on how to remove the top please ???? Show reply

Was going great for 10 years – Now not heating, or pumping all water out. Sounds like a new dishwasher is in order. Can anyone recommend best place to start looking for parts. We are in WA Show details ·  1

Awesome dishwasher...until recently – purchased this dishwasher May 2013 after many months of research & paid good money for what should be a quality product including an extended warranty. Have never had a problem until last week..have been told the heat element is no longer working & because it is all part of the motor the whole thing has to be replaced...for about $400 + the… Read more ·  1

couple of hundred dollars for the repairer to come out. I would have thought such a quality product would last more than 6 years. Real shame for what was a trouble-free purchase.

Good While it Lasted but died at 9 years – Good dishwasher - washed everything really well, quiet and no regrets buying it. However, like many other reviews, being Bosch no longer means guaranteed quality. Top cutlery shelf is a 'must have' for us. My only complaint - is that I expected more than 9 years from the appliance. Death via E24 and 'check water' indicators - which were most… Read more

likely due to a failed sensor rather than due to any actual real problem. Yes, I could get it fixed but at $100 for a new part, $100 - $150 for a service call which then may or may not fix the problem followed by a possible new fault in 12-24 months time - it is time to purchase a new product.

May consider a Bosch again but will look wider first - I guess I now need to accept that getting more than 10 years from a modern appliance these days is just dreamin.

Really disappointed in Bosch – I purchased this after spending a lot of time doing research and reading reviews. The reviews and the brand 'Bosch' made me buy it. I now know that was a bad decision. My dishwasher, not used daily - maybe every 2-3 days, has died after 6 years. The power module needs to be replaced and possibly the heat exchanger too. I purchased Bosch expecting… Read more

many more years of use - a good brand with a good reputation. Now, the cost of repair and the exorbitant prices for replacement parts means I cannot keep this machine, it's just not worth it. I have to buy a new one but it definitely won't be this brand.

Bosch, why are you contributing to this culture of waste? I would prefer to repair than to chuck it out. You need to bring the prices down for replacement parts. If this is some sort of policy so you can make more money, it's not working. You're just giving your brand a bad name.

The Bosch name no longer means well built – 5 years old and now the main electric board needs replacing. After 24 months of domestic use the plastic fascia panel cracked......warranty would not cover it. We will be buying a new dishwasher ( no Bosch this time ) as the cost of fixing it doesn’t weigh up. We are disappointed with the overall construction of the dishwasher and warranty, so based on our experience we wouldn’t recommend purchasing a Bosch dishwasher.  Show details

Door failed to close after 24 months. Add 25% to the purchase cost – Pretty quite. Cleaning as expected, but the door mechanism is the main issue with the Bosch range, only failing after 2 years. $225 later I'm going back to asko for the next one. If you look closer at the parts there is a lot of white plastic which I found interesting for a German dishwasher.  Show details

Another instance of power board failure after only 5 years domestic use – Our Bosch dishwasher has been diagnosed with a failed power board. As like other reviews I'm extremely disappointed that I paid a premium for this brand /model of dishwasher and only get 5 years life from it. I have found that the repair of the unit will cost as much as a new dishwasher.  Show details

Works for us – The top cutlery draw is a real space saver. Does take some time to get used to after having used a basket previously, but this allows more space in the bottom tray. Only downside is that it's harder to include cooking spoons and spatulas here. Variospeed cycle reduces the wash time by half and this works well for us on all occasions. Very quiet to run and I rarely have items that aren't clean or dry when done.  Show details ·  1

Expensive Piece of Junk – This dishwasher does, or I should say did, do a reasonable job of washing the dishes. I also rally likes the rack for the cutlery, but that is about the only positives. I though buying a reputable brand I would have fewer issues. Unfortunately, this was not the case. it had to repaired under warranty, then the heat pump went just out of warranty… Read more

and now it won't drain (e-24). At first it was only one cycle that wouldn't drain (so not a blockage) but now all cycles. Looking at earlier reviews seems this is a common problem.

New dishwasher will not be a Bosch !!!

What A Surprise E24 – I have been struggling with the error for months. I have paid 2 service people to look at the machine and both laughed when they saw the E24 message. Clearly from the other people commenting this is a common fault with this machine. Both tradesmen have told me to invest in another make of machine, rather than throw money at a Bosch appliance. … Read more

This is such a common problem I feel Consumer Affairs should be asking Bosch to fix these machines, as it is clearly a manufacturing fault.

Error 14....HELP! – Anyone got tips for this error code please? Otherwise an excellent, quiet machine, thank you. THere is nothing more to write on this subject, but happy to tell you about the weather here, or an other interesting tid bit of information until I have exceeded. How is this? Can you help?  Show details ·  1

Which I found product reviews earlier – Bought approx 7 years ago worked flawlessly for the first 18-24 months than got the seems to be common e24. Stupidly thought because it was out of warranty I didn't have any chance for Bosch fixing so persisted fo the next 4 years tipping water in it after 1st pump draining noise or Opening/closing door , changing cycle whatever got it working.… Read more

Now it just randomly picks any e: code and stops altogether. Like others I paid well over a thousand dollars for a "quality " product only to be disappointed. Seems This Bosch model has a known fault that Bosch should acknowledge, no im hunting for another dishwasher definitely won't look at Bosch's

Never Buying Bosch Again – Purchased almost 6yrs ago with extra 3yrs extended warranty so all up, spent just over $1300. Was more than we really wanted to pay but we believed we were getting a reliable quality product. Our old Dishlex lasted around 15yrs, so we expected similar from this. Wrong!! Machine has recently died & won't turn on. Repairman says its one of the 2… Read more

boards & quoted over $435 to fix. If there's a problem with the other board, that's an extra $200+. Not worthwhile fixing when we can buy a brand new one of a cheaper brand for not much more than this, knowing their parts will be much cheaper if ever needed. We refuse to buy Bosch ever again and are very upset as we expected many more years of service from such an expensive unit.

E24 Error – Had this dishwasher for approx. 6 years. It is a great dishwasher but this E24 code has been getting progressively worse to the point that the dishwasher doesn't work. Tried everything the book suggests and even called the plumber all to no avail. Went shopping for a new dishwasher and wanted to check the decibels of this one to compare and… Read more ·  1

came across these reviews which helped enormously. Turning it off and on again works! As I live in regional WA I would have to take the machine to Perth over 2 hours away. Is there a way the error can be determined so that a plumber can repair it?

This model should be recalled or repaired at BOSCH expense! – Yep got the common E24 (Check Water) Error message (very misleading). Machine is approx 6 yrs (paid a fortune!). Been suffering with the fault for months now trying to resolve ourselves & using online feedback from other sufferers. We narrowed down our machines problem to 'opening the door after 1 min and closing again' and it works. Very… Read more

time-consuming doing that every time - what a joke! Expected more from what suppose to be a quality brand. We are totally turned off Bosch products.

e24 code can be bypassed – It's a good dishwasher when it works... My E24 error came progressively worse over 5 years. Turn off and on helped for a while but it began to shut off after about 5 minutes with the error code. But I 'fixed' it. At least it bought me time until I could order the replacement parts. Here's how to fix it: The work around fix for the E24… Read more

error on Bosch dishwasher instructions:

Everytime you start the dishwasher, start a timer. After exactly one minute, open the dishwasher door for 5-10 seconds. Then close the door. The E24 error should then never appear at least until the dishwasher drains. Often it skips this as well and your dishes wash perfectly. I've been doing this for months now and it works 90% open the time.

If that didn't help, you can try removing the pump and try to pick out any hair or elastic bands around the shaft.

Other than this, I have had no problems with this machine.

E24 Error – Had this dishwasher for just over 6 years and now it keeps coming up with the E24 error. Everything is clean and unblocked and now I have to open and shut the door to get it working. Not happy considering the money you pay and the time the dishwasher lasts.  Show details

not worth the extra money – Purchased this dishwasher three and a half years ago along with a Bosch front loader washing machine and Bosch oven within 12 months of each other as we were going to retire and wanted something more reliable once there was no wage coming in. The dishwasher is now displaying a E- 09 error and am told that it will most likely be the heat pump which… Read more

could cost in the area of $400 to repair. Even though it is a quiet and reasonable dishwasher i am very disappointed with this extra cost. It seems that Bosch are not the quality machines you are led to believe they are as we have already had to replace the front load washing machine (3 years) and have had to have a board replaced in the oven (thankfully under warranty) after 14 months.

I think Bosch needs to lift their game as the products they replaced were much cheaper and more reliable.

e24 error try this solution worked for me – e24 error, well i think i found a work around. for the past 6 months we start the dishwasher and once its gone past a minute into the cycle we open and close the door. Dishwasher has since worked fine. hope it works for you, nothing to do with drainage it's all about a computer error which bosch should fix free of charge.  Show details

very, very disappointed – error 24 - have re plumbed it, had a service technician out. Every 2-3 days we pull it out, clean it, take it outside, drain it, put it back in. Error 24 is a continuous and frustrating problem. usual story - just outside of warranty. Will contact Consumer assistance because this should not be happening on such a continuous basis.

Dodgy Bosch Brand – Model - SMS68M02AU/50 Cost - $AUD1100 (reduced from $AUD1400) Age @ time of first issue - 2.6 years Issues - E09 - water heating problem Bosch were prepared to fix the dishwasher for free after first contact in September 2015 based - I assume - on Australian Consumer Law (ACL) s54 guarantee that there should be a reasonable expectation that… Read more

a 'high quality' dishwasher would last longer than 2.6 years. Pump replaced dishwasher fixed and working.

Unfortunately the same error occurred again in January 2016. Following my email with associated paper work attached requesting Bosch to remediate based on ACL s54 Bosch sent out a technician to evaluate. The technician 'fixed' the problem but now explained, 'while it was the same error code a different component was causing the E09 error this time.' The technician continued, ‘…and because it was a different component causing the error you may receive an invoice for the job.’

Bosch sent an invoice for the job.

There was no warning from Bosch before they sent the technician that they would no longer meet their obligation to fix the dishwasher under ACL s54 but now there was an invoice for $AUD426 to fix the dishwasher.

A week later in February 2016 the same error E09 appeared and the dishwasher stopped heating the water. I sent an email to the same Bosch staff member who had been dealing with the issue explaining that the same error was occurring and would they please send a technician to assist and fix the problem based on ACL s54...... no reply. I re-sent the email and associated paper work.... no reply. Still no contact from Bosch.

At the end of the day we have a ‘quality’, Choice recommended dishwasher that no longer performs the job we bought it to do after only 3 years. And Bosch are clearly not prepared to be proactive in sorting the problem.

I wonder how much time and money they’ve spent on organisational systems and training management and staff in effective customer relations such that the hard work and expense they have gone to on their branding as a ‘premium, technologically advanced & customer focused’ company is not undermined. Coz I feel pretty annoyed and the Bosch brand is on par with the Dodgy Brothers in my mind!

really disappointed in the Bosch name with this one – well, like Jill and many others, 2 1/2 years in - just outside the warranty, continual "check water" messages which render the dishwasher completely inoperable. The message is false, there are no kinks in hoses, no hose blockages, no disruption to water supply, clean filters, nothing wrong with the pump wheel, and pump is both audibly and… Read more

visibly working to drain the water! I paid a lot for the Bosch name on this one and double checked that my actual machine was made in Germany, nothing like my other Bosch products. very disappointed.

Ok, but when E24 appears, abandon all hope – This dishwasher isn't bad, but it isn't great. It washes well, which is the aim of buying one in the first place. It isn't a great dryer though, so don't throw out your tea towels. And after a disappointingly short time (and, thinking ACL here … maybe a not fit for purpose time), mine has decided to repeatedly show the E24 code. It does drain… Read more

… but only for the first half of the cycle. Then it stalls.

The filter isn't blocked, the hose isn't kinked. It just gives up halfway through.

And booking a service isn't easy, since the model numbers are etched in very hard to read writing in the door (and the online booking system doesn't recognise the numbers I see).

Hopefully later models are better.