Dyson DC25

Short Lifespan for Expensive Machine – My wife and I received the Dyson DC25 Vacuum as a house warming gift less than 4 years ago, when it worked it worked well. Unfortunately the machine has since stopped working properly and has become essentially useless for day to day normal use which, according to many reviews I see online, is typical of this machine. It is extremely… Read more

unreasonable for the lifespan of a $400 odd vacuum to be as short as 3-4 years, our previously owned machine cost a mere $160 and lasted us more than 6 years before we replaced it with this Dyson and it was still in great working order when we did so.

I have contacted Dyson who were very quick to respond however seem to find it reasonable to ask that I pay a nearly $100 service fee (plus the cost of parts) to make repairs to their defective design simply because it is no longer covered by the manufacturers warranty. There is clearly no consumer guarantee covering defective parts in this machine and I do not recommend buying a vacuum with such a short lifespan.

When asked if the company believes that 4 years is a reasonable lifespan for their product the query was avoided and no direct answer given. It is clear that Dyson know their machine will not stand the test of time and offer servicing for a fee to ensure they do not incur costs for repairing their inferior designed vacuum.

I do not recommend Dyson vacuums because they are far too expensive with the limitations they have in terms of life expectancy. If you wish to extend the life of the vacuum fornpossibly another 4 years expect to pay between $85 and $150 while going without a vacuum ad it is being serviced.

Sincerely,

Dale Eyles

It just keeeps on going, even though it's used almost daily – We have a four bedroomed House, with a Cocker Spaniel as well as two slow combustion wood fires. I'm guessing but we purchased it very early-on in about 2009. I'm not the cleanest person when it comes to working in the garden or shed and then entering the house and on numerous occasions have got a tongue lashing from my wife of 53 years.… Read more

However, the Dyson DC25 has saved the day (for me). I don't very often use the DC25, that seems to be in the domain of my wife and daughter, but when I do, I can say it's a great improvement on any other cleaner we've had during those years. It's so good, that to compare it with any other, and we've had every type known to mankind, it's very unfair, because it out-performs anything else by a mile. So why didn't I give it five stars..? Well the hose extension although very strong, is perhaps too strong and difficult, my wife finds it so difficult, even to extend it from its housing. My daughter finds that part easy, but hates how ridged the hose is and finds it hard to use. Of course I'm much the same. I find replacing the hose and tube quite easy, my wife can't do it at all.

As an addendum, perhaps I should say we've both been using a Dyson DC34 Animal hand-held for just as long and now we've just got a new V6 Cordless, to hang on the wall. This will make it that we are covered for all contingencies.

Dyson DC25 upright – i absolutely love this machine and cannot live in my place without it and it makes cleaning that much easier when you got it all from every day airborne dust and of course pet hair and even sand in your carpet fibers and fine dust on those things like electronics and computers even etc

Bought in 2008, still working! – I did pay a huge sum of money to buy it back then but it is still going strong, so I am happy. Performance is still pretty good. Suction is good. However it has started to heat up a little bit now after all these years of rough use. I had changed the filter once due to the same heating issue. It is not quiet, but I do not mind a bit of… Read more

noise. It is not unacceptable level.

I use this vaccum on carpet and floors, it still does a decent job on both

Best vacuum cleaner I've ever owned – I was sceptical with Dyson vacuums at first, thought they were overpriced, but since buying mine on special I have found they are worth their money. Never thought I had so much dust and dirt in my carpets until I bought a Dyson, the suction is fantastic and you can see what you have vacuumed up - including the toys and jewellery! Love it. Definitely recommend a Dyson upright to anyone.  Show details

DISAPPOINTED – the upright was fine for a while; but after four years of normal use, it has lost suction power and the brush does not turn, therefore not picking up dirt and dust from carpet areas and barely working on tiles. I have resorted to using the extension attachment, but it is so hard, have to pull around and the handle is not user friendly at all.… Read more

Frankly, with the the hupe and the price.. I expected better life. And not to mention trying to have it fixed; can only take to Dyson's and repairs can cost a fair bit. Sorry.. i would have preferred to have a positive review. No more Dyson's uprights for me.

Biggest piece of CRAP ever – This was the biggest piece of crap I've ever come accross. I sent it back to dyson once because it wasnt working after using it twice and it still didnt work after i got it back very disappointd!!! Huge waste of time and money i thought i could depend on dyson but NO!!!!!!!!!!!!  Show details

Hmmmm – So I was sold this machine on the basis that it would do all floors and clean up after pet hair which is of most importance because of my children. To say the least, it has almost done this, finding that after every vacuum I can still pick cat hair up. Now a couple of months out of warranty and every time I use the attachment to vacuum my car or… Read more

skirting boards auction stops completely. I have to literally take the filter out of the ball and put it back in, start the machine again and it's good to go with the crappy suction.

I spoke to a customer service rep who booked it in for a service, MEANING I have to send it away for a considerable amount of time and in the family home that's ridiculous! Still awaiting a box to send the machine back in and that was a week and a half ago. This is unprofessional, why pay top dollar for a product that is going to brake down just after warranty.

I find it funny that this model is now obsolete too and why after we make you billions of dollars, why must you stop caring when all fails.

The previous model I owned we had for 10 years. Why don't you make them like you used to? After reading your reviews I feel as though fair trading should know about the scam that you trying to pull over everyone's eyes. If your products were so reliable and durable as ur advertising states over the phone, why not a replacement? I am not the only one with my issues. This piece of technology is LITERALLY the most important aspect of having a home and a family, so you take customers money and sell them faulty equipment.

The best ever!!! – Works great on carpet and floors. This dyson dc25 is about 13 yrs old and still working perfectly, though I've replaced the hose couple times Show details

The beginnig of a legendary line , the original and still the best..... can not kill it! – Hard and soft surface, never had an issue...easy to use, even my 11 year old daughter is enjoying the vacuuming with it as "rolling" the unit is easy thanks to the "Ball Technology" .... even if it is an older model, I just can not find a reason to upgrade . Show details

Can't live without it! – Bought this Dyson vacuum cleaner about 3 years ago and it's still in an excellent condition! Haven't had any issues with it over the years. I love all the extra attachments it came with and that you can use it as an upright vacuum cleaner or take the handle out for a longer reach up or under something. Cleans really well...always surprised at… Read more

the volume of hair and dust it collects during vacuuming! It does a superb job compared to my old vacuum cleaner. Easy to use, clean and maintain.

BEST CLEANER EVER – We bought this Dyson unit more than five years ago it will clean all types of floors and it is very easy to maintain this unit was bought during a visit to the U.K. and still has the British plug on it . I would highly recommend Dyson products they are very robust and sturdy they will take a lot of hard work....  Show details

Hose attachment needs a wheel lock mechanism – We bought this to replace an old barrel vacuum and while powerful the wand attachment is cumbersome and annoying to use making corner work impossible. Doesn't seem to be a wheel locking mechanism when wand/hose is detached and the hose is so tightly wound the whole thing is a fight to get it wound out to reach the areas you need to vacuum you need… Read more

someone to hold the upright (as it doesn't have a wheel lock) in place to use the hose as it is so tight it tips the cleaner over. Totally put me off Dyson we hardly used it because of this seriously lacking feature and it no longer gets used at all. We use the Bosch Blue 18v cordless vacuum, not really what it's designed for as it's a tradesman's cleanup tool but is far less trouble than the DC25. Shame we had to spend so much money on the Dyson to find this major flaw.

This Dyson is a great advert for Hoover – It’s excruciatingly heavy (I am a 6ft, 90kg male); to use the ‘trip’ mechanism you use to drop it into floor mode you need a degree in astrophysics and the physical coordination of an Olympic gymnast; the hose for the wand extension is so strong the damn machine follows you around like a love sick puppy, eventually ‘goosing’ you with its pointed… Read more

top; the brush head you use to clean skirting boards, etc., actually filters out the fluff, trapping it in the brush hairs and eventually blocking the whole thing; it is so noisy one should really wear ear-defenders - hey! don’t buy a Dyson! Get a Hoover Lark and save yourself money and a bucket of annoyance. (Good points? Oh, yeah - it can suck the skin off a granite boulder, but if you are not careful it can practically ingest a small rug; it needs variable suction, FCS! And (grudgingly) it is brilliant at doing upholstery - but watch out for that stupidly strong extendable hose … it’s steadily pulling the Dyson up to goose you…)

A lemon – Machine works well BUT it has been repaired 4 times under warranty. I have a medium sized house and have used the machine also to vacuum the car interior once. The vac motor burnt out while vacuuming the car with the hose. It occurred 6 months after purchase & repair took about 6 weeks. About a month later the cam on the vane used to direct… Read more

suction from vac to hose broke when I reinserted the wand. It was repaired and when returned the wand could not be reinserted into the handle because the repair had not been done correctly. It was immediately reinserted to the packaging and returned. 7 months later the machine would not turn on and was returned for a faulty power switch. On the 4th repair request I expressed my displeasure as I felt I had a "lemon" and requested a new replacement but this was refused. A representative of the Dyson repair centre telephoned after they received the machine and said the blown motor had occurred due to a blocked duct. This was not so as I had checked all ducts and the machine had no loss of suction prior to it failing. Regarding the broken cam she also accused me of reinserting the wand with excessive force. This was completely untrue as I always use care with my appliances. I feel the machine will continue to be unreliable and fail after it is out of warranty and I will be left with a product I will not repair. I will never purchase any other Dyson product.

Nothing but trouble with this machine! – We purchased the machine new in August 2011 from Harvey Norman and we took out the extended product care warranty, for a total cost of $728. We have two carpeted rooms and a few loose mats in our home; therefore the machine gets very little use. In February 2013 the rotating brush head would not rotate. We were told to package up the machine… Read more

and send it to a South Australian service centre (we live in South Australia). A few days later we were told to send the machine to a Western Australia service centre. The freight was at no cost to me. The machine came back repaired under warranty with a new brush head. We were told that the head was clogged up with hair. This could not have been the case as we always kept the head clean and furthermore it left our home clear of any hair.

In October 2015 the machine would run for a short while and then cut out and would not restart for some time. The machine was sent to the South Australian service centre. The freight was at no cost to me. The machine came back repaired under warranty with new filters. We were told the machine had been overheating owing to clogged filters. This could not have been the case as we would wash the filters often and keep them clean.

In December 2015 the red foot lever at the rear of the machine, at the bottom of the machine broke from its pivot point. The machine was sent to the South Australian service centre, but this time I had to pay for the freight, for some reason. The machine came back repaired under warranty with a number of parts having been replaced.

Two nights ago the machine broke again. This time a plastic lever, adjacent to the rotating ball had broken from its pivot point. The rotating ball will not work properly. The machine is still under warranty. I will contact Dyson today to express my dissatisfaction with their product.

Each time the machine has not been operational we have been inconvenienced by not having a machine to clean our home. Plus the time and effort to make warranty claims and to package up the machine.

We have had enough of our Dyson vacuum cleaner! Never again will we buy a Dyson product.

Absolute bag of c – Overpriced. Won't even suck up rolled oats or the skin off a garlic clove without needing 3 or 4 attempts passing over it. Only thing going for it is the brush to pick up hair from carpet, and even then it only does an ordinary job. Biggest regret ever. Dug the old Vax out of retirement and it is still a far superior product after years of sucking… Read more

dirt and sand out of cars and off my shed floor. Family members have Dyson's a few models up from this one and even they perform p.s. poorly at trying to clean flakes off a kitchen floor. Very much disappointed. And yes, the vacuums do get stripped and cleaned regularly..

Biggest regret purchase ever made in my life – The vacuum cleaner is incredibly heavy, difficult to manoeuvre, the wand is extremely user unfriendly, even my husband who is considerable stronger, cannot use it without hurting his back. The electric cable is by now totally covered by insulation tape as the plastic tubing is broken in numerous places, the wheels are by now taped to the hoover… Read more

head, because they broke off. The Dyson service Australia is appalling, we live in rural Victoria and we have to drive over 200 kms to drop the DC25 off and 200 kms again to pick it up. I strongly recommend against ever purchasing a Dyson product. Never again!!!

Brillant best vacum cleaner ive owned – Whether its hard floor or carpet i found this product performed brilliantly cant for life of me understand why it has negative reviews, i love it.i especially like the tumble head and all the accessories even works a treat vacuming the car a very powerful and easy to clean machine.

Complete junk and it makes me feel like a moron for ever buying it – This is the most horrible device I own. I totally regret every buying it. Its heavy, hopeless on hard floors, the wand is cumbersome and a joke to use. If there's a leaf on the hard floor it wont pick it up. The power cable is too short. The whole device is too heavy. It feels like a huge piece of plastic junk. This stuff is totally overrated.

Very disappointed! – Previously had a DC40 - loved it. So when motor burned out (that surprised me after only 14 yrs) i still turned again to Dyson. I cant believe this DC25 is a newer model - you wld expect better. It feels like a kindergarten class has designed it. Heavy, clunky to manouvre, unbelievable! Fortunately suction is still great. Dyson needs to get rid… Read more

of this ball design and maybe check out what worked so well before. I will be looking at Miele next time - which probably wont be long if other reviews are accurate.

The worst Dyson ever – I decided to upgrade my Dyson and was saddened with what I received within the first 12 months things started to break but the hose connection has been replaced 4 times in the past 2 years I really want my money back the filter in the ball won't stay attached it keeps popping off the turbo head doesn't work and my vacuum is useless to me now it… Read more

won't suck and the reason I chose Dyson was because I had wanted to update my Dyson that I already had as my son has a lung condition. I'm disgusted with this product and the way I have been treated with this all I wanted was my money back or a replacement back to a barrel vacuum. I'm now having to buy a new vacuum and it sadly won't be a Dyson

Great on carpet, average on hard floors, cumbersome with hose/wand – This model is absolutely fantastic on carpet with the original head and ball technology. We were told by the sales staff at Myer that it would work equally well on hard floors. We realised this wasn't the case on ours. If you want to vacuum hard floors, using the extra head that came as an attachment worked much better, because we wiped our… Read more

hardwood floor down after using the normal head and there was still dust and dirt.

But there is a major design flaw with using such a large head as an attachment - the stretchy plastic 'hose' that is used to connect the wand did not remain extended (it didn't 'lock' in any way when you pull it out) and therefore pulled the whole vacuum cleaner with it (which strains the shoulders and back!) because of the suction power. Therefore we have to literally pick up the vaccum cleaner at times when using the attachment! What Dyson should have done was make the additional large head to also attach near the ball so that you could swap out the default head. Missed the mark with that one.

Does more damage than cleaning – I have owned a dyson dc25 for 3 years the tiny wheels at the front trap grains and jam causing large scratches on our polished floor most rooms in our house now bear the dyson scars ,the extention hose is so stiff it is useless to vac above windows you need to lift the vac as the hose refuses to stretch out any distance,tried to give it to my daughter ,she returned it within weeks

Cant go wrong with a Dyson – Had this for a month now and yes - its great. Storage is good as it stands up-right, stores away nice and neat. Suction is great, press a button and it empties neatly into the bin, room smells nice and clean. Expensive investment but worth it on your health and quality build.  Show reply

I am so happy with my Dyson 25 – I bought my Dyson 25 upright just under a year ago and I bought the extended warranty as well. I find it a breeze to manouvre and not too heavy, I find it great for carpet,vinyl floors and tiles like slate and it does such a good job of cleaning . It is a bit awkward to clean some places with the ball sort of getting in the road but of course that… Read more ·  4

is what the other head is for and is very simple to connect. The hose is very strong when using with accessories but I am guessing it will stretch in time. Finally I dont have to dread vacuuming and touch wood I have not had to contact customer service.

November 5th 2018 Update: Four later I am still very pleased with my Dyson DC25.

Four years later I am still using my Dyson DC25 even though it has now been replaced with the Dyson DC50. My floors are carpet and balance vinyl and my vacuum cleaner has not missed a beat. I empty it every time I use it and the only upkeep I have done is change the filters regularly and try to get rid of any excess dust I can see from the outside. Thank you for making such good quality vacuum cleaners.

Absolutely Hate It – I bought a DC25 from Good Guys on Boxing Day. I was going to buy a Miele barrel as I needed a vacuum that I could use on the stairs. Dyson rep showed me the upright with extendable hose and I thought it would work well. The vacuum's hose is really really tight and continually hits my ankles even when I use the hose to just clean my lounge suite… Read more

never mind a staircase in the house I'm about to move into. It also takes twice as long to vacuum my floors. Do not like it. Would swap it for a barrel tomorrow. Contacted Dyson and was told they could only offer me a new hose, but to keep working at stretching the existing one out!!!!! Would like my money back, thank you.

Awful. A waste of money – This product was awful. I pad $699 for it and would have been better off getting something for $100 instead. I've just thrown this out after having it for perhaps three years, in which time I didn't use it often. It didn't have much suction, the supposedly extendable wand got stuck after a couple of years so was useless, it wasn't good on… Read more

furniture or carpet or lino and it got worse over time. I estimate I only used this 25 times, or $28 per use!! I won't be buying a Dyson again.

Great power but broke down too soon – I had herd so much about Dyson so really wanted one. Finally got one a bit than a year ago. Loved the power and the design. Made me so happy looking at the amount of just n hair I had in my clen looking carpet.... However within 3 months of purchase out of nowhere the main brush stopped working. I called the customer service and she asked me… Read more

to bring it to them. The problem is she told me that they will check it and will repair or replace it if it was faulty but I will be charged if they thought it was my fault. I didn't send it at all. What if they send me a big invoice??? I can't afford to spend anymore than what I have already spent on a vacuum cleaner. At the moment I am using the wand brush and getting hit on the feet by DC25 everyday. I am sure it will break soon too with the amount of times the whole body crashes on the floor as it's pretty heavy to carry with one hand while vacuuming with another....

Problem is I can't afford another Dyson and one can't be satisfied with anything else once he's used Dyson :(

Not well designed – I have a Dyson DC25, similar to the 50, and I find it a pain in the butt! Ok the suction is great but when using the flexible tube the stupid machine follows one about like an irritating child, banging the back of one's ankles, and falling over all the time. The flexible hose spring is far too powerful and it takes over a kilogram of pull to fully… Read more

extend it. Another irritating omission is the lack of any suction release system to allow cleaning of delicate surfaces - with the high vacuum one finds the various end attachments sticking to the surfaces and objects disappearing from view! Finally, despite mentioning these points to Dyson I have had no response from the manufacturers so assume once sold they are no longer interested in their customers views. I won't be buying another. Good suction Very frustrating to use, spring hose too strong, no vacuum release system, expensive

Still performing well. No issues! – Its well built with strong components and super powerful motor. Easy change accessories for dusting, doing skirting boards, soft furnishings like lamp shades, couches etc. Handy cord clip and easy uncoil mechanism. HEPA filters easily accessed and washed in plain water. Not too noisy and easy to see when dust container is full. Ball allows easy… Read more ·  2

access under coffee tbl, bed, chairs and exceptional manouvrability. Very powerful, so turn off the power head near phone-charger leads! Handy on-board tool caddy. Easy empty & bag-less. Cord could be 1.5m longer.

No good! – The tubing at the back end of the wand is inflexible, so when I stretch the wand to reach into places, the tubing pulls the machine towards me! This means I have to hold the machine away with one hand, and use the wand with the other. Not the easiest thing to do! Dyson say that's the way the tube is. I can't believe it! Suction The so-called "flexible" tube that's meant to allow you to extend the wand.