Reviewer Photos & Videos
Doesn’t vacuum carpets
We bought this 2 weeks ago to replace our 10 yr old barrel. Worked lovely on our tiles, doesn’t get real close to edges tho. But when we tried to vacuum the carpets after a few seconds the heads would stop spinning. We reset it and they spin and then they stop. (What is vacuumed is done very well). I rang the help line to see if I was missing a step and am told our carpets are not suitable for this machine . Our carpets are just run of the mill soft pile carpets. It was suggested I use our stick which I bought at same time - but consider...ing it does 30 mins a time with smaller head and three hour charge it seems a ridiculous solution as I’ve 6 rooms with carpets and would barely get two done before charge is gone. The alternate solution, I was told by Dyson, was to return it to the store and get a refund. This means I will need to find a new brand that actually does carpets.
Purchased in May 2021 at Big W for $450.00.
Does not work on rugs
I bought this product almost two years ago. I lived in an place with wooden floors and one carpeted room. It worked fine on the hard floors. On the carpet it was a little difficult to drag across. I was not impressed with the product but since it was expensive I did not want to replace it.
I moved and now I have rugs, both short and long pile. The vacuum does not work on the rugs it gets stuck and picks up hardly any dirt. To top it off the brush head broke short of two years use. Dyson will replace the broken part.
I will try and sell this vacuum to go back to Nilfisk, a product that worked very well for many years on any floor. This product is not worth a quarter of the price it is sold for.
Purchased in September 2018 at Bing Lee for $450.00.
- Small Ball Allergy
Excellent suction. A few minor things stick out such as it’s heavy to lug around and does not vacuum things like bath mats and throw rugs. Excellent for hair and dust but not so good for crumbs and small debris as it tends to spit it out. Overall I am pretty happy but I don’t think I would get by if this was my only vacuum and I didn’t have a cordless as well
Purchased in July 2019 at Kogan.com for $399.00.
Cleans well; short life; expensive
Purchased July 2017 and now not working - effective but a lot of money for only 2.5 years. Support great but feel like I'm throwing good money after bad for repairs. I'm feeling cheated by the short lifespan. I would expect a lifespan of 5-10 years from a company that bills itself as innovative designers.
Purchased in July 2017 for $599.00.
Was so excited to buy my first Dyson, but it was a huge disappointment
I have always loved Dyson, my Mum had an incredible vacuum for years from them. I purchased mine at the end of 2016 from Harvey Norman when I moved into my own apartment and it has been a nightmare. The brush head just stops working for no apparent reason (my carpet isn’t thick) and I am constantly having to clean the hoses because they become congested very quickly.
I wish I could put it down to over-use but the truth is that this vacuum is so useless that I had to buy a $200 Hover stick vac and that has done a way better job. Unfortunately I...can’t afford to blow $500 on another Dyson vacuum if it won’t work. So bummed out because I was so excited to get it. On a positive note - The Dyson Hot+Cool and Supersonic hairdryer are absolutely amazing. I still love Dyson but the Small Ball was such a mistake purchase.
Purchased in December 2016 at Harvey Norman for $400.00.
Carpet and Floor, Super Strong, Light, Long Cord, Easy to Manoeuvre and Great Value For Money
Bit hard to assemble but after that its smooth vacuum when ever I use it
Purchased in January 2020 at Bing Lee Online store for $399.00.
- Small Ball Multi Floor
Works really well on carpet
Really good for carpets and corners. Easy to use and empty. We have terracotta tiles and it doesn't suck everything up, and still need to sweep afterwards. Still would recommend.
- Small Ball Multi Floor
Prior to this, I would typically purchase cheap vacuums from places like Target or Kmart - now that I have the Dyson I really notice the difference. Excellent machine. The only negative would be that it can be hard to maneuver at times.
Purchased in December 2019 at The Good Guys.
dissapointing and a waste of money
The Vacuum does have great suction and thats about where it ends. For carpet in an open area in upright mode its awesome but wont fit under anything to clean without additional attachments which are very awkward to use. I purchased the hard floor tool to use on the wand as the exhaust when in upright mode just blows any dirt away on a hard floor and it takes me 3 times longer than a broom! Its very clunky using it with the wand and the cord gets in the way. The power head does not glide over any large particles like cereal / rice etc but rather...pushes them ahead of the bar and really only picks up small particles like dust. Overall I find this cleaner heavy and clunky to use over dyson barrell cleaners and even the full size upright is easier to use. I would never purchase another dyson as the brand isnt the quality it used to be.
Purchased in March 2019.
Product is just "so so" BUT aftercare Services are GOOD
Background: The current Dyson DC 60 small ball allergy was a Replacement from Dyson in Oct 2011 because Dyson, via Australia Post has lost my previous. It was then a BATTLE to get Dyson to fix my then Dyson blew motor just 8 months out of Warranty. I had written in this Product Review.
Issues: The current Dyson DC 60 is just 39 months old, the outlet corded split that exposed the 3 wires. Because I purchased extended Warranty to 5 years, the repaired was at no additional cost.
Outcome of Repairs: Very Very impressed with the Services. Dyson ho...
Purchased in October 2016.
Bought Dyson upright light ball as disappointed with suction on the cordless Dyson models
This a great vacuum cleaner for open areas of flooring but quite heavy to use
It is impossible to get the cleaner into small areas
The attachments are very cumbersome to use
The attachments that come with the cleaner are not really suitable for getting under beds and furniture
Purchased in January 2020 at The Good Guys for $399.00.
Bought a Dyson Small Ball Vaccum - Overly hyped and poor performance.
Bought a Dyson Small Ball Vacuum, which has a design fault, for some ridiculous reason the blower is on the bottom. It exhausts air from that vent which blows the hair and dust before the head gets to it to pick up.
I then spend about two weeks to try to solve and get a refund or upgrade to a different model but it was a total waste of time, horrible customer service. The money they spend interacting if put aside could have solved the issue. I also have another handheld vacuum, which also conked after two years.
Dyson as a brand is crap now..., first very expensive products so please don't be sold on the brand. The customer service is also hopeless if you get into difficulty. Spare parts are very expensive.. I have been with them for over 15 years but today, 'I say no more Dyson for me.' Stay away.. Honest feedback and buy some better-rated products.
Purchased in June 2019.
And a half star more.
I've had my small ball for around 2 years and it has been almost perfect. I use it on carpet and hard floor (bye broom) and even tiles. The cord is super long which saves a lot of un/re plugging*. The handle extension means I can do webs and skirting easily. The tube can be resistant, but the trick is to pull it up from base before you start. Plenty of tools are great for furniture, car and mattress too. I use mine 1-2 times a week. This area a bit dusty.
Only downside is emptying when dust bunnies don't want to be binned. Fingers or satay sti...
- Small Ball Multi Floor
Roller Brush does not work while vacumming rugs
This Vacuum cleaner has very good suction, light weight, long wire. I wish dust collection box would have been bigger to accomodate mores dust.
My main concern is I can't use it to my rugs, roller brush keeps on stopping even putting the slide in minimum suction mode. It also requires elephant power to move this vacuum on the rug. I would like to return and get refund for this product because it is not useful since I cannot vacuum my rugs.
Dyson customer service, I have video taken in my mobile, please let me know your email address if you would like to look into it.
Purchased in June 2019.
- Small Ball Multi Floor
Excellent should have bought one years ago
Carpet and tile floors. Works like a dream I highly recomment it.
Best I have used ever.
Love it as it is easy to manuvour around furniture etc. Good for pet hair as well
Purchased in October 2019 at Big W for $399.00.
very good make life Easy
lino carpet very good at cleaning had many vaxs vacums no good so the next one i bought was dyson smallball up right had dyson longtime ago and that was and upright and that was very good to when i wore it out i thought i by a godfreey vac no good so whent back and bougt a dyson
Purchased in June 2016 at Harvey Norman Retail Stores - Appliances for $499.00.
Major problem in machine parts
I bought dyson's small ball multi floor from bing lee. The suction is very good but the problem is that the brush has broken twice during the warranty period. I regulary clean it, and i am not heavy user. The brush is usually broken when using it on hard floor. The customer service sent me a new head the first time i called when it was broken. I am still under warranty and the head has broken for the second time. I called customer service for another time and they offered to send another head But what happens after the warranty is expired? what...is the solution? Its a fault in the machine. After the warranty i have to pay the price of the head each time its broken which shouldn't even be a problem in the first place as i originally bought a dyson machine given its reputation. Id like a more feasible solution to this issue. If the product is not multifloor then it shouldnt be advertised as such. Thanks. - Mervat
Purchased in September 2017 at Bing lee for $400.00.
Purchased on sale: overall satisfied
I was lucky enough to get the small ball allergy on sale at harvey norman.
For the purchase price i am very happy.
It works amazingly well on carpets - especially with dog hair.
However, while effective on the floor boards it can be frustrating as it blows dog hair all over the place.
That could be user error though. Im still figuring it out.
Purchased in February 2019 at Harvey Norman for $399.00.
If only I’d known, wish I could have had a trial run.
My last upright Dyson lasted over ten years. Am so disappointed in this one. The suction is so great that it is hard to push on some carpets, I have to use both arms as it feels like pushing a mower on wet grass. One good point is the long cord.
Purchased in November 2018 at Bi-Rite Home Appliances for $599.00.
If you’ve got a dog, you’ve gotta get a Dyson!
My old vacuum was not picking up all the dog hair. Having 2 border collies I needed something more powerful. I brought the Dyson pet ball vacuum and was blown away with the results! I had no idea how much hair was actually in my carpet! I’ll never change brands because this works. I love it.
Purchased in March 2017 at Harvey Norman for $549.00.
Questions & Answers
My Dyson is less than 12 months old but I cannot get it to pick the dirt up on my tiles and it will not stand on its own don’t know. Why it will not click into place
As u are covered under warranty I would suggest contacting Dyson or taking to place of purchase. Warranty is 2 years. It can be replaced if faulty. With tiles (grouted) its best to slide to max, on front. It drops a small skirt to improve suction.
If your machine isn't standing up and not picking up debris, this can often indicate a blockage within the machine.
These should help, however if we can assist further, our Dyson Experts are available via firstname.lastname@example.org and happy to assist further.
I have a small ball and the brush has been replaced twice and the bristles have again been falling out. I now have a tear in the flexible hose so my machine has lost suction. After paying nearly $600 on the 6.8.2016 it is now out of warranty and I don't see this as very good value for the price I paid. I previously owned an upright Dyson without the ball technology and it was far superior in performance and longevity. Do I now have to purchase new parts or move to another brand of vacuum?
Sorry to hear about this. Every time a Dyson owner contacts us, we assess each issue case by case and will be happy to help.
Please just forward your details to email@example.com and our Dyson Experts will be in touch very shortly.
We look forward to hearing from you and assisting.
The concertina hose is so stiff and tight, I can hardly use the attachments as the hose won't stay extended and just pulls the vacuum cleaner over. This is my first Dyson, don't think I will buy Dyson again. This machine is very stiff and hard to manoeuvre...I'm so disappointed in it.
Thank you for your query. At first, the hose of your machine may be tight, however it will loosen over time. To expedite this, we recommend one person holds the machine (while on) in place while a second individual stretches the hose to its full length to help loosen the hose.
If we can assist further, please email firstname.lastname@example.org and our Dyson Experts will be more than happy to help.
|Category||Upright Vacuum Cleaners||Upright Vacuum Cleaners|
|Weight||7.59 kg||7.23 kg|
|Suction (Air Watts)||141 AW||141 AW|
|Cord Length||9.8 m||9.6 m|
|Manufacturer Warranty||2 year(s)||2 year(s)|
|Release date||Aug 2016||Aug 2016|
- MPN: 213551-01
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