Electrolux EWF12821

Multitude of voices - I'm echoing them all – We were happy at first. The machine was good for around 2 years but very noisy. Then small water drips, more and more over time. Mopped it up thinking hey just a small amount but it started lifting our parquetry floor and has now ruined it. Sort of feeling guilty like we didn't do something right. Cleaned the filter, checked the drainage cap,… Read more

hoses were ok and no "subtle" leaks... Aaargh Electrolux so wanted to believe you could make a good machine like we've had in the past. But nope - sooo disappointing and painful.

Worse washing machine I have ever had – I gave it rating 1 as it worth nothing better than that. It's the worse company I've deal with. It's a long waiting time to get through the customer service lines (almost an hour waiting and also the line dropped off sometimes) so that made me to write them an email. It took them 10 working days to get back to me. Only using the machine once a… Read more

week just for a couple for 5years + 2 weeks; i can say we have only used for about 240 times as we travel overseas average 1.5 month per year. It is totally not reliable for this quality.

The washing machine had very loud noise when doing spin, seems like the machine knows when the extended warranty is up two weeks after it expired - the machine decided just do nothing and stop. I never know Electrolux's product is this bad until I was facing unreliable washing machine and worse customer care. We put up with it being noisy and vibrating like crazy too

Do not buy an Electrolux, really bad machine for the money we spent and the company had claiming no responsibility of it.

Lasted 5 years electrolux -end of product review – Did a review of this machine when i first brought it - think I gave it 3 stars. Coming from a top loader to a front loader the difference in cleaning the clothes was very noticeable. Front loader although takes longer to wash - cleaned the clothes so much better, so happy with the machine. Then once i got used to the machine i noticed if i… Read more

tried to speed anything over 1000 the machine just bounced around the room, next if towels were in the machine - similar it just wouldn't stand still - also sounded like a train rolling through the house - very noisy on a spin. Seems like the machine knows when the extended warranty is up two days after it expired - the machine decided just to keep switching to 1 hr wash left - then slowly didn't do anything. To fix was about $450 - about 1/2 the cost of a new one - and no warranty -NOPE!

So brought a Miele 8kg more than I wanted to pay - but this machine is quiet can spin at 1600 without moving at all. Cleans well. So far happy.

Keeps stopping mid cycle – We have an Electrolux EWF 12821 Washing Machine. It keeps stopping mid cycle with the error code E10. I have followed all the Solution suggestions in the manual and it still does it. What is the problem and I also cannot find where to buy and replace the water inlet hose.  Show details

horrid – I have spent so much money getting this machine fixed. I get it fixed twice a year. I don't want to buy a new one cause then I feel I have wasted so much many - thousands in 3 years getting it fixed. Now right on the 6 month Mark of last fix -I get a new pump put in - it has just stopped mid cycle. Timer ticks down but nothing happens. I'm so so over it! !!!  Show details

Do Not Buy an Electrolux – After paying good money for an EWF12821 I wish I hadn't, not even three years use from it and it just stops working. Apparently the mother board cant communicate, it's a bloody washing machine, it doesn't need to do anything fancy, just wash clothes. Avoid Electrolux at all costs. Going to cost more to fix than we paid for it. Do not buy an… Read more

Electrolux anything. We put up with it being noisy and vibrating like crazy too, really s#!t machine for the money we spent.

P.S. I only gave one star because you cant give less...

Very disappointing – I just bought my washer last july 2014 but already experienced problems with it in just 2 yrs of use..The technician checked it and found 2 problems..in which his estimate is almost the price when i bought it..very sad and disappointing. I trusted this brand but its not worth it.  Show details

Don't buy this machine – I have bought it about 3.5 years and now it has a leaking issue after a loud violent shake. Spoke to a repairer and been advise that it wasn't worth repair so now I have to look at getting a new one. My old machine was a cheaper simple one but last us 9 years and still going with no issue. We just bought this one to upgrade and due to bigger family but so disappointed. Washing machine should lasted longer than 5 - 6 years not just 3 years.  Show details

Disappointed with the Electrolux EWF12821 – Bought this machine in 2011 with extended 2 years warranty. Initially, it did the job. Subsequently, I noticed water trap on the seal and covered with mold. I felt frustrated not able to get rid of the mold. Recently, I realised the clothing was not cleaned properly . Now, it stopped spinning dry and not able to complete the full cycle. I definitely will not buy this brand again.

Never buying an Electrolux washing machine again – We've got one of these washing machines. After less than 3 years the seal is covered in mold and the detergent tray doesn't extract any fabric softener. Tried rinsing the detergent tray in vinegar as I've seen suggested in forums but that didn't fix the issue. As for the door seal it seems like such a stupid design flaw to have the user mop up… Read more

the front door after each use just to prolong the inevitable mold buildup.

That being said it seems to do a good job of washing clothes. Another reviewer mentioned that the machine is loud, which we've experienced too. We had a tech out to adjust some stuff which improved the noise slightly but now we run the spin cycle lower than the max setting just so we don't have to put up with the noise.

So now we're a few years in to our purchase and already considering getting a replacement because these issues are going to get worse and worse, and the mold can't be too good for our health. We contacted Electrolux for a quote for repairs and it'd cost $250, which is close to half of what we paid for the machine brand new. If we shell out for the repairs now we'd just have to follow it up again in a few years, therefore paying for the machine twice over the course of 6 years.

Next time we'll know better than to go with an Electrolux.

Wouldn't buy another one – Bought the machine around 5 years ago. Noisy as hell! On the spin cycle it sounds like there is a helicopter in our house! We had a tech out and he changed something ( unsure on part ) but didn't do a thing. Had to put it in the shed out back because it would shake the house. Then only this week had to change the 2 way valve. Couldn't be bother… Read more

dealing with techs so I did it myself. All working again but, it has held water in the door from day one and gets mouldy all the time, constant cleaning. Apart from that, it works "ok".

Seal Leaking Water – I bought this Electrolux Washing machine about 3 years ago. It is much quieter than the pervious machine I had and It has been reasonably good until recently when it started to leak water from the door. It appears to be leaking between the seal and the bottom of the door...  Show reply

Terrible product, terrible service – Door seal issues from the start- rather than leaning towards the drain holes, the seal forms a gutter, holding some 50ml of water after every wash. This causes mould to build up. I foolishly kept manually mopping this water and cleaning the seal. I now see that some customers have received a replacement seal free of charge (but to fit it… Read more

themselves!). As our machine is now 4 yrs old, my only option would be to pay for a new seal.

Having read the comments of others about the longevity of this model, I now see this would be throwing good money after bad.

No more Electrolux products for us.

Order number CH 7062886, model EWF12821 (the first TWO deliveries had to be returned, as they had been literally smashed in transit to the warehouse- make sure you remove the packaging before the delivery men leave, as we did).

Wouldn't buy another one!!! – I purchased my original Electrolux Washing Machine Jan 2011 for $875, it broke down April 2012 and was replaced. Now June 2015 my machine has broken again. 14 days later and 2 repair visits we are still waiting on parts that may or may not fix the problem. I have written to The Good Guys and Electrolux requesting a refund now due to inconvenience… Read more

and time lapsed. Next step is Office of Fair Trading if no solution offer by close of business today. I am deeply disappointed with the extended warranty group and time it is taken. I will never buy from The Good Guys or and Electrolux Washing Machine again. And I have used Electrolux products previously for the past 30 years. I have never had so much problems with an appliance! They've lost this consumer!

Nothing but trouble – In October 2012 we bought new appliances because of a renovation. Two of the appliances were Electrolux [oven and washing machine] and they have been nothing but trouble. I've had repairs on both [just when they were out of the warranty period of course]. At one point I had to get both the oven and washing machine repaired at the same time and… Read more

they wanted to charge me call out fees for both even though the same guy was repairing them! The washing machine has been repaired twice because of faults, and yesterday I found the machine completely dead. No power to the machine. I'm absolutely loathed to spend any more money on repairs nor do I like the idea of buying a new washing machine in less than three years.

the lesson...never, ever buy Electrolux.

Electrolux time Manager EWF12821 Washing Machine – I have had my washing machine just over 3 years, I paid $850.00 for it, it has know just stopped working after working great the day before. I had a technician out apparently its saying an error message of E57 and he said its either the motor ($280 to replace + labour) or the electrical board ($150 to replace + labour). There is no way to know… Read more

which problem it is until I replace one or either item, neither of which I can get a refund on depending on what problem it is!! At the time of purchase I could not get an extended warrenty as I purchased from a new Masters store which at the time didnt issue extended warrenties. Therefore my expense washing machine 3 years later will probably end up costing another $400 to $600 dollars to fix. Whats the point in buying a high end product when it only breaks down after 3 years, feeling totally ripped off, will probably go a purchase an old style 2nd hand washing washing which will be cheaper than gettting this repair and probably more reliable than this washing machine, I would never buy another electrolux applicance (PS the techinican said his brother worked for Electrolux and he doesnt even recommend them, now thats saying something doesnt it!! When you spend this kind of money you expect to get at least 8-10 years out of it before it needs a repair.

Never buy Electrolux Time Manager – It's terrible experiences. After 2 years warranty finished, It's never finish a washing circle. Always show error and never drain. Wouldn't recommend any one to waste money and time on it!

Very happy, works like a dream since day onel – Well, not sure if the negative reviewers happened to be unlucky, but I could not fault my Electrolux - the Time Manager function is the best thing since sliced bread!. We bought the machine after our Whirlpool Front Loader died (it was only 4 years old - and had already had a new pump....would never, ever buy another Whirlpool machine again - the… Read more ·  1

serviceman said I was lucky to get that long out of it!). We are on tank water and have no problems with water usage, dirt blocking the filter etc. The door did leak once, but then I realised I had bent the rubber ring - adjusted it before the next load and no further issues. Following the user manual, we just drain the machine and clean the filter monthly - if we remember! The machine gets a work out at least 3 times a week for a family of 5 and just keeps going. I can only go on my experience, but I would recommend this machine to anyone

Constantly Leaking – Our machine seemed to be travelling fine. The the inner rubber came out, told by Electrolux tech to be careful as it's prone to do that. Then leaks from front door periodically and now constantly leaking from its base. With 5 kids, this thing needs to be on its game. Turning out to be lemon.

Trouble from the very beginning! The least reliable washing machine ever! – We bought this machine just over two years ago and we are sick of having to deal with the constant stoppings and the error indicators coming on all the time! We had to drain the machine and clean the filter at least once every week so the E20 error would not come on. Now the machine has completely stopped working with it stopping 10 times during… Read more

every cycle. We have checked everything and we are certain there are no blockages! Now we have to babysit every cycle and keep pressing the start button every time it stops. Every cycle is taking at least 3 times its normal time! Washing machines are made to make life easier, not harder!!!

This washing machine is the worst and least reliable machine ever gauging from our own experience and other reviews!!!!! Don't ever buy one!!!

Don't buy one – I've had it for less than 2 years and endured several problems. Don't like the choice of cycles - but that's the least bothersome. Leaks from the door often - rubber seal easily comes out of place. Serviceman said I need to be careful putting clothes in and out. I thought it was for sensitive clothes, not that it was so sensitive!! Very noisy.… Read more

I've had it serviced twice. Last night it went berserk and in the end was smoking!! Not putting up with it any longer. We bought it because at the time our budget was a bit tight. I will now invest in a quality product even if I have to pay a lot more.

Too many things going wrong.

Never will buy another one – We have only had our washer 4 maybe 5 yrs. It started leaking from the bottom. When the repairman looked at it he said it has been leaking for a long time, years. Since it has we need a new seal, tub, motor and heater. I contacted Electrolux and they only want to give me 30% off a new washer. Really that is all. I should not be having to replace it at all. That is why we purchased what we thought was a good long lasting washer.

Dont buy electrolux – I bought an electrolux washing machine and i will never do that again. After 4 months it shipped working due to a manufacturer fault. Leaving me a busy mum with 4 kids no washing machine for 2 months. They refuse to replace their faulty product. They make you wait for the repair man. Wait for part wait for repair man to come back wait for… Read more

another appointment

i will advise everyone not to buy electolux. They are a disgusting group to deal with just giving the honest consumer a difficult time to get what they paid for.

I paid for a washing machine. Instead i find i paid for the manufacturers default.

Worst product and service I've experienced – My machine has been repaired under warranty 4 times, the last one only 4 weeks ago. After waiting 3 weeks to have my washing machine repaired last month its broken again and I have to wait a week before the service agent is available to come inspect. Could not be more disappointed with Electrolux products or service! Service staff are rude and unhelpful. Always broken

Worst product / service ever – Purchased machine 24/03/2010, machine has been repaired 3 times iunder warrenty. Tech comes to my house, I have to have days off work, 1 time parts NOT available, another day off work. Now out of warrenty. Another repair wait 8am-6pm to be told 'Major structural damage' needs work shop, paid him $134 to show up! Day 6 machine picked up… Read more

pristine/unworking condition. Told part $14 labour $250 told them to not worry return machine & I will sell as it owes me money! Delivery will be $110 told them I don't think that right I was never told of charges prior & besides I paid tech $134 for showing up! They offer to deliver NO charge.

Machine returned to me damaged, obviously dropped or sliding around van, three sides damaged, worst in front panel, they tried to cover it up with white paint! I made a complaint as this obviously decreases value again, via email. After 2 weeks of phoning back & forth they offer free repair wait 5 days to be picked up.

Message in morning if I will be available, returned call to office "YES" I'm not getting paid to wait, I dont go to work I don't get paid, fairly simple assumption!. Stepped out to pick up 4 loads of washing $62 from laundromat (second home) so I can get it on the line, since I'm home anyway.

Guess what they show up!

Machine (beaten up) is sitting on veranda after I dragged it up, because I can not live another day with out machine.

They dont pick it up because I havent signed for it!

Called office "oh sorry we will pick up tomorrow'

A JOKE tommorrow, next week, next month problem started 02 /10/2013 maybe next year at this rate Nothing Not made to hold 8kg wet washing bouncing on 2 springs on a piece of tin bracket, bad service

2hours 40minute cycle. What the hell – After having having had and F&P top loader for over 15years, it was decided it needed replacing. The ball and chain came home with this thing that now sits in the laundry. So we unpack it, first thing I notice, no hot water hose, ok that's different. Turn it on, load it, 2hours 40minutes to do a load of washing!!!! I mean really, I reckon I could… Read more

beat the washing on a rock, dry it in the sun, and iron it with a soldering iron in less time.

To top it off, the vapour system I guess it is, is not exactly a pleasant scent, and when it is finished, it beeps and beeps and beeps and beeps and beeps and beeps.......... Till you can't stand it anymore, and have to turn it off.

Never again. Love the big door, love the detergent tray, and........ Nah that's about it. Length of time to wash a load, vapour smell, and incessant beeping.

The good the bad and the ugly – 20 years from a top loader Hoover and we switched to an Electrolux front loader nearly 6 years ago. We now have purchased a Fisher & Paykel 8kg top loader again. The Electrolux failed within the the first 2 years and was fixed under warranty after some debate with the technician. It started playing up last month so we got the Electrolux service… Read more

out again, after 10 seconds of turning the knob he said error code 52 you will need a new motor. We explained the cycles sometimes got through depending on which one was used, so how could the motor be gone. Well that was met with, I've been doing this for years and we should replace the control box also and the shockers. Total cost with labour within a shade of $500 and the labour was fixed at $134 for any repair or the just turn the knob and the advice & quote given. Didn't even remove a panel to look at any part of it. If it is that simple why when you phone for the service attendance don't they get you to twist the knob to get the code and they could give you the same quote and advice over the phone.

Anyway not worth spending that kind of money to fix when a new one is another hundred or two more.

The good......... Learning Front Loaders and Electrolux should be left alone.

The bad.......... Front loaders take for ever to wash and never leave the washing smelling fresh.

The ugly..........Electrolux reliability.

Poor service and advice to customer.

Not worth the money to only last 2 Years – We bought this machine back March 2010 only to have it fail in August 2012. The wash finished on the machine and the door clicked to let us know that we could open it, only to find that the locking mechanism had failed and the door was still locked tightly with the washing trapped inside. After contacting Electrolux they advised it would cost us… Read more

around $450 to have a technician come out and look at the machine and then remove the door and replace it with a new one. As the machine was only just over 2 years old we did not see the point in spending another $450 to fix the door, when Electrolux could not guarentee that it would not happen again.

I don't believe that this washing machine can hold the stated 8kg. Our new washing machine is another 8kg top loader washing machine and it can hold twice as much as the Electrolux. I would never recommend this washing machine to anyone who has a family of more than 3 people. The quality of the wash was not great and the clothes often came out stinking as if I had never washed them.

I took great pleasure in dumping this hunk of junk.

I can honestly say I am not a fan of front loaders after this experience and will never buy one ever again.

Door locking mechanism failed, never washed the clothes properly they came out stinking.

Love this machine – I purchased this product 3 months ago for my new home, I got a good deal on this as well as the an Electrolux Condenser Dryer (EDI97170W), Harvey Norman Braybrook gave a good deal of $1990 for the both including Delivery. The washing machine is fantastic, the ability to be able to change the below settings to whatever levels you desire is… Read more ·  1

fantastic:

• Time

• Speed

• Dirtiness

• Vapour

• Temperature

I found the wealth of settings to be useful and just what I have always needed in a washing machine, this has enabled me to stop wasting money the drycleaners as I can put this on the lowest water heat, and spin speed (400) which has made washing my business shirts a very gentle experience.

This is also very handy on other clothes with very set in stains as the 1200 spin cycle speed does also work wonders with some very good detergent, OMO Front Loading Concentrate Detergent seems to be the best I’ve used so far.

I have used other brand washing machines before and have no time for them:

Miele (friends): Too overpriced in Australia for what you actually get and too expensive to fix if anything goes wrong, I don’t understand the hype over these products.

Samsung: Pretty to look at but service is appalling.

I also checked out the others at Hervey Norman Hoover seemed to plastic, I wouldn’t touch the quality of a Samsung or LG, Panasonic seemed okay but this is their first time entering the washing machine market so I had a few concerns, Miele was once again too overprice, and Bosch not only looked ugly I could have only got a 7KG machine for what I paid for the Electrolux

In terms of value for money, Electrolux always seems to be the best option; you get extremely great quality, great styling, and the fantastic service only Electrolux can offer for Australians and the price of mind that if anything goes wrong you are dealing with an elite Australian provider.

I will only use Electrolux owned products in my Kitchen and Laundry moving forward, and for Electrolux to win someone over from my generation when it seems most of the younger generation are going to other products I think means they are on the right track.

Seriously am in love with their products! Great Euro quality with awesome Aussie service and price!

Very disappointed – I've had this machine for 2 years and it's failed. Seems the electronics are faulty. Completion time has never been accurate and it didn't rinse as well as I would like. This machine has always be very well looked after and there is no reason for it to fail like this. For a $1000 machine I think it should have lasted 5 years. Won't buy another… Read more

Electrolux machine. Wide opening door was great. Took a set of queen sheets without a problem. I thought it was a quality product and paid accordingly but $500 a year is a bit too much. Cycle time not accurate, rinse could be better.

I thought this machine was ok, but motor has burnt out after one year of use – The machine was quite impressive at first, although I dont believe it can use the 8kg quoted - after several 'larger; loads the motor has blown, and exteneded warranty (thank goodness) has issued us $800.00 cheque as the machine is not worth repairing. I like all the fiunctions, and baught this machine because you can add clothes you have… Read more

forgotten after the cycle starts. Delay start and easy programs also sold me. It also washed clothes really well in the first year. it didnt have a quick cycle which is annoying

However I am extremely dissapointed this machine only lasted past the manafacturing warranty. If you buy this, make sure you extend warrranty. Adding clothes after beginning the cycle was great!! good funtions, did wash well before motor blew Bad warranty, machine failed after the year,

Does everything well – Got this to replae an ageing Samsung and couldn't be happier. We are a family of six so we're giving this machine a thoroughly good workout. The 8kg load is perfect for us and we have found the delay time also a godsend as it allows us to run in off-peak at night. As with all washing machines the spin cycle can get a little noisy so we tend to… Read more

back off from the max 1250rpm and run it a 1000rpm.

Happy with all the presets.

A well thought out and reliable washing machine thats certainly meeting our needs. reliable,energy efficient,delay start,fast spin cycle

Is it worth the money – This is my 5th front loader over about 30 years, would prefer hot and cold fill but all makes now seem cold fill only. The timer does not seem accurate when it should be 5 minutes left the timer shows 20 minutes.The time management was why I purchased this machine.We had to re-balance it many times as when spinning the top of the machine wobbled… Read more

like jelly, imagine the stress that put on the machine. Also all the other front loaders I have had built up speed to full spin, this seems to instanly jump to full spin speed for a few seconds, again putting huge stress on the machine,and it does this more than once.Even the final spin does not seem long enough (1250 rpm)

Purchased the extended warranty so will see what happens in the 5 year period. Big door easy to load and unload. 8 kilo is a lot of clothes. The time management does help reduce wash times. Door and door handle covered in plastic, piece on hanndle fell off second day. Timer not accurate.